Sort of ok. But just not great. Less good on the customer experience. When dealing with the lead guys that set up system, they were awesome. But recent experience just seemed time-wasting. …
the technician who came to do my annual fire alarm test did a complete test of my entire system to confirm that everything was working and made any needed adjustments.
This company continued to charge my parents even though, the system was no longer in place. They claim to have been monitoring, but there is no working system. This is fraud. They don’t even deserve one star.
I had General security at my other house, so of course when I moved I didnt have to think about it at all I had them install a new system at my new home. Everyone that has come here loves the system.
I have been with General since I have moved into my home over 25 years now.
I’m a loyal customer because they are an excellent company and provide efficient and courteous service.
Our alarm broke and we told Adam what it was. We were wrong and he fixed it. He did a great, clean and fast job fixing it. We recommend them to everyone. Thank you General and Adam
Took over my previous alarm company. Changed service parameters without notice. I never paid for service calls if equipment malfunctioned. Not only do they expect me to pay for labor costs they want me to pay for new piece of equipment.
We have been customers for many years and recently updated to new equipment and installation and followup have been excellent. Customer Service and service technicians are top rated.
STAY AWAY FROM THIS COMPANY!! Very deceptive and shady practices. My dad signed what he thought to be was 24 month contract, making it very clear to the sales person at the time. He called and faxed them a request to terminate their …
Can’t describe how dedicated and how absolutely knowledgeable your technician, Bob, has been. With determination and patience , he has solved all problems and has insured our safety.
On both visits your technicians, Woody & Bobby, arrived on time and were very professional informative and addressed our needs perfectly!
KEEP UP THE EXCELLENT WORK!
Worst alarm company I’ve dealt with. Mismanaged and a bunch of lying thieves. Unethical billing, if they have your credit card on file. They are not proactive with any issues that occur with your system. You must call repeatedly and argue …
After Max’s arrival, I experienced the best thing General Security has to offer. Great customer service, fast and able problem solving, delivered what is promised.
Everything was good until I sold the property and moved out. They continued to bill me than sent the bill to a collection agency for a service I never received. A nightmare 3 collection agencies 2 1/2 years later still not resolved . …
The technician arrived on time and made the necessary repairs. He also made it possible to identify my zones by number, so i can bypass each one as needed. I am very pleased with General Security.
I have found general security to be professional, courteous, timely and a pleasure to do business with. In fact I have been their customer for over 30 years.
I have been a General Security customer for over 20 years and they continue to impress with their level of customer service and their constant upgrades to their systems.
The technician was very professionally and informative.
The maintenance testing was very thorough and complete.
Was mindful of my questions and concerns.
His recommendations was most helpful.
I have had general for about a year now. From the beginning they communicated every step of the process. Install went smoothly, billing no issues and customer service very friendly and thorough.
Terrible. My service price increases every year. Central station dispatch is always rude. A close friend of mine works there and they treat their employees like garbage. Maybe you should take some of my rate increase and give your …
I was helped by the Florida branch. I believe they are located in Miami (I live in Palm Beach county). Renee Fonseca, Maxim Meneses, Tirso Gomez, and Luis Ramirez are all excellent employees and have been a pleasure to work with! I wish I …
CAnt give any stars yet after over 30 years with them starting with hard wired and then paid to go wireless and now seeing what they will do for us with total upgrade and hopefully no more 5 year contracts am exploring a lot of new options …
We are long time customers dating back to Ed Sr. All the people that work at General Security are helpful, courteous and will go all out to help you.
That being said we have a system that has not worked in years. Your techs have …
Tech was professional, friendly and neat. Got the system updated with new Smoke alarms and made sure that all other alarm functions were working properly. Would highly recommend
Your service man was very nice. And replaced 2 batteries in 2 fire alarms but when I asked him to test the other alarms, he said he didn’t have time.
A week and a half later another detector needed changing.
I highly recommend using General Security. They have completely updated my home security system with top of the line equipment, cameras, locks, etc. I am very pleased with the customer service technicians that currently service our home as they were knowledgeable, friendly, courteous and clean.
My technician was named Tony. He is a incredible trouble shooter and a perfect gentleman. He was fast, efficient and respectful to me needs. I would give him 10 stars!!
Thx a million!
Stay away! My previous security company was bought by General Security. As soon as I was notified I let them know I was not interested in their services and I would be shopping around for other options. I never signed a contract with them …
After experiencing our first burglary at our shop, our investment in Generals security system paid off. We even received compliments from Nassau County Police of how clear our camera pictures were, which aided in our ability to identify the …
Had problem with our Camera System with UN and Password. Had this issue before. Had requested that General send technician familiar with Camera System. Sent out a Field Supervisor who had little/no knowledge of the software! FS worked very …
Thank you so much for sending Mr. William so quickly. He was able to help us in the emergency we had with the alarm. Mr. William was very professional and very patient with us. Open Door Child Care Center is very grateful to have General Security
Had General come out to fix issue. Repairman was on time, professional, and quick. Happy with service. However, I think the cost of the visit is very high.
I just had the pleasure of meeting Andew Field from General Security. My condominium complex hired them to check on our smoke alarms. He was extremely pleasant. I liked the fact that he wore paper slippers to protect my floors. That showed respect for the customer. I highly recommend Andrew and this company.
We purchased a full security system from this company a couple of years ago. The customer service you receive from them is beyond fantastic. When you call with issues they call back promptly and get the problem taken care of as quickly as possible. Thank You again !!
I’ve had them as my security company since they acquired my old alarm company so I never dealt with their sales team as other reviews have noted poor interaction but their service has been very good. Nothing but a positive experience. …
General Security detected an issue with my Alarm System< They contacted me concerning this matter. we set up a date for them to diagnose the issue. They came to my shop on time and fixed the problem. The technician was very nice and very …
I’ve been using General Security for 6 months with no issues. Reasonably clean and efficient conversion from the old system by an extremely skillful technician named Anthony. Competent and reasonable people to deal with on the phone. Was able to negotiate a good monthly price with the sales guy.
Another company had come in for some repair work and messed up our security system. I was a little frantic because we were getting ready to go on vacation.. I called General Security and they came down and assessed the situation and was …
I’m am glad I made a decision to upgrade my alarm system with General Security. The new system replaces an old system which was 30 years old. I upgraded to a smart lock, wired fire sensors along with cameras snd a new security panel …
Service person Leroy was on time and courteous. He very efficiently resolved and answered all of our questions and issues. Everyone was very helpful and polite from the first initial phone call all the way through the service visit.
Make sure you read the fine print. They installer tells you to sign credit card authorization but doesn’t tell you that you are signing a FIVE YEAR contract. The early concellation fee is $925!!!! Total scam!!!!
Your technician named Leo was at my home to service our system and was very professional and courteous as well as resolving our problem He’s a terrific representative of your company and I hope my response means something. Good Job Thanks
I’ve been a customer of General Security for many years now and their customer service keeps getting better. I have a self installed system and when I have a question or need help, Laura Kim is always very fast to respond to my needs. …
I have had General Security for over 20 years. Customer service has gone up and down over the years. Currently they are doing much better. Their technician, Jim, is excellent. He knows his products and can quickly troubleshoot any issues and shows up on time.
Same zone goes bad every year and we pay $135 to get it fixed but each year the same zone goes bad requiring another $135 repair. Wish the owner would step up and ensure a fix that lasts. His service department rep was very nasty about it saying “yup, each year we come out for that same zone.” Be forewarned.
When I bought my house I inherited a General Security system. There was also a different brand video security system. One call to General and they had a technician stop by same day to analyze the compatibility of the 2 systems. They …
All I can say after meeting with many companies if you need a roof, siding, windows etc. look no further. This is the only company you should work with and ask for Bill Gold the only salesman that I met in my journey that was as …
I am not happy that it took 3 visits to resolve my issue (which was a revisit to begin with). Also, I had to think about the next part of this review but i felt it was necessary to comment on your repairman’s appearance. NO employee should …
A technician determined that a linear transmitter (DXS-31) was bad and it is not made anymore. With that nothing was done and I still have a window that is faulted, and I paid $125 plus tax. There must be a way to resolve this, such as …
General Security has been responsible for our home security for many years. Their responsiveness to any issues has been good, and they address issues which arise, which are usually due to smoke detectors needing to be changed. Sometimes the smoke detection system goes wacky, but they recognize the issue and get it resolved
They are much like any other alarm company I have used over the years. They have good options, but high up front costs. My biggest issue is with the customer service and the threatening language in their letters. We were sent a new credit …
Great security company. They are there when you need them. Service people are polite, friendly and knowledgeable. Always responsive and never had a problem.
Frank came to my home to address one issue and helped out with several others. He was knowledgeable and friendly. Helped answer some questions I had about upgrading my system and what I should do in the interim. We were very happy with the service and advice we received. Thank you!
I can not say enough great things about this company. Everything from Tony Sinclair initially coming to my home to the two men who came did all the work (I am sorry I forget your names but you know who you are :). The process was smooth …
Radio link comm stopped working so I could not control devices from Alarm.com. GenSec dispatched service rep under maintenance agreement, replaced Z-Wave box with 4G upgrade (I had to pay for the upgrade) and re-established comm. So far …
att:Al Staab
In response to your email inquiry, I was less than thrilled with my last contact with your company. I am a residential customer for over ten years. During that …
Dear Al, I have been a customer of General Utilities and now General Security for over 40 yrs. Have always been very satisfied with the quality of service and equipment. Recently, our alarm system was beeping and we could not figure out …
Absolutely the greatest Service Technician has come twice now, to provide great service: on-time, and very clean and efficient with his work. They also share great amounts of knowledge regarding how to operate and maintain your system’s many features, in an easily and understandable fashion.
Would love to give them zero stars. Worst company I ever dealt with. The systems never work. Music hardly ever works. Cameras hardly ever work. Never had fire station or police hooked up to when my alarm goes off. They come in and …
Would not recommend, expensive set up fee. One month after a year the alarm system stopped working, we called them to come and check, they are charge money to come and see it, we use other companies no charge for system issues.
Ed was very thorough, on time, very knowledgeable and would not leave until everything was tested and working. Would definitely want him back if there were any further issues.
Prompt response when the alarm is triggered. Our alarm went off recently at 3 AM. They called immediately and held until we verified that the connections had been moved by severe wind. Service, when needed has been excellent.
Sort of ok. But just not great. Less good on the customer experience. When dealing with the lead guys that set up system, they were awesome. But recent experience just seemed time-wasting. …
Great service!
Too expensive.
Excellent work
Technician was AWESOME!
Technician was excellent!
Not happy
Amazing!! So professional.
Excellent Tech Service
Best Alarm Company In the United States
Excellent service and support!
if possible I would give zero stars, horrific experience
knowledgeable and nice guys to work with
yo best outb there
I have had numerous issues with my security cameras.
Solved problem
Great service and professional install
Nathan solved my problem and was very considerate of my home.
I didn’t like the idea the tech Wasn’t vaccinated
Worse service and worse bookkeeping department ever experienced.
Timely and very professional and informative.
Great, fast service.
Thank you
Wally was very helpful, very nice guy!
Good work, timely done. But, cost seems unreasonably high.
courteous and responsive.
Very good service, neat, polite. Informative.
“Will” the installer was a pleasure to have in our home
Exceptional customer service, a rare commodity in this day and age!
Very Professional… From customer service..field Technician…. to sale person.
They have great technicians
Excellent service, good people at all points of contact.
You guys convinced me to upgrade my service from cable to cellular. Now it keeps beeping in the middle of the night.
The customer service they’re very polite the field service workers are very polite
Very reliable and helpful with a system issue
Arrived on time. Professional and courteous service
Professional, knowledgeable, and on time
the person who replaced my battery was excellent and polite.
Stay away from this company 150$+60$ every hour after that. That’s just to come out and look at my alarm!!! I am in Rockland county NY.
can’t complain 39 bucks a month with the cell back up, tempting to find cheaper monthly
Outstanding response to my issue.. Wonderful Company to do business with!
Your technician never showed up for the appointment !
Very satisfied. Always receive prompt response from company and the alarm monitoring is excellent
The representative wore PPE, he was courteous, on time, and quickly and competently resolved the issue.
Great experience: on time, knowledgable, and he worked thru my issues quickly.
Very knowledgeable and friendly and professional.
Amazing service and on time too.
Highly recomemded!!
the technician who came to do my annual fire alarm test did a complete test of my entire system to confirm that everything was working and made any needed adjustments.
THE CUSTOMER SERVICE REP WAS A PLEASURE TO SPEAK TO.
YOUR TECHNICIAN XAVIER WAS VERY INFOMATIVE , KNEW EXACTLY WHAT WAS WRONG AND GOT IT FIXED.
Anthony, from service, was very knowledgeable and accommodating. What a pleasure to work with – thanks!.
in this crazy time , the service was prompt the tech very knowledgable
and understood all my concerns.,
Woody was the one and only best ..He solved the problem without the huffy and puffy .He is to be valued ..Martha Cohen
This company continued to charge my parents even though, the system was no longer in place. They claim to have been monitoring, but there is no working system. This is fraud. They don’t even deserve one star.
The technicians are always as good as you could want. The service is more expensive than I would hope for.
I appreciated how quickly and knowledgeable both Brandon and Will were. All my questions were answered and I look forward to using the new system.
Very knowledgeable very professional answered all my questions very patient and took care of the house while working to install equipment
Very satisfied. The service person was very friendly and did a good job!
From the initial sales contact to final installation, a very professional experience. Highly recommended.
Great service, fast, responsive, friendly. No one else comes close.
Excellent service. Fixed the problem.
Will came to my house and fixed my door lock and thermostat. He was professional and was able to fix the issues easily.
The technicians were excellent – on time, knowledgeable and thorough, as well as personable. Highly recommend.
Proactive and responsive. Thanks for being there!
Beyond excellent supervisor/technician who installed my alarm services it with perfection when needed. Thorough, detail oriented and friendly.
Excellent service and longtime customer. The technician did a great job as usual.
Great and professional service. Really experienced personnel. Courteous and helpful when doing their work.
Technician was very professional and knowledgeable of my alarm system and sensors, thank you.
I’ve been a customer of General Security for many years! They’ve always well informed and pleasant and the Service is excellent!
Tech was efficient, helpful, explained, what he was doing, ect.
I had General security at my other house, so of course when I moved I didnt have to think about it at all I had them install a new system at my new home. Everyone that has come here loves the system.
Repair prism was excellent
He knew tight away what the problem was and fixed it. he was all around the best.
I have been with General since I have moved into my home over 25 years now.
I’m a loyal customer because they are an excellent company and provide efficient and courteous service.
Our alarm broke and we told Adam what it was. We were wrong and he fixed it. He did a great, clean and fast job fixing it. We recommend them to everyone. Thank you General and Adam
General Securities is a very professional, trust worthy company. They took care of our needs in a timely fashion and competitive pricing.
Took over my previous alarm company. Changed service parameters without notice. I never paid for service calls if equipment malfunctioned. Not only do they expect me to pay for labor costs they want me to pay for new piece of equipment.
We have been customers for many years and recently updated to new equipment and installation and followup have been excellent. Customer Service and service technicians are top rated.
STAY AWAY FROM THIS COMPANY!! Very deceptive and shady practices. My dad signed what he thought to be was 24 month contract, making it very clear to the sales person at the time. He called and faxed them a request to terminate their …
Can’t describe how dedicated and how absolutely knowledgeable your technician, Bob, has been. With determination and patience , he has solved all problems and has insured our safety.
The service man sent to my house, (Mike) was very experienced and extremely nice. He was neat and very sant.
On both visits your technicians, Woody & Bobby, arrived on time and were very professional informative and addressed our needs perfectly!
KEEP UP THE EXCELLENT WORK!
Sales person Tony great. Install guy, Wil was terrific.
Trying to line up another appointment. Trying to reach.
Worst alarm company I’ve dealt with. Mismanaged and a bunch of lying thieves. Unethical billing, if they have your credit card on file. They are not proactive with any issues that occur with your system. You must call repeatedly and argue …
My service tech, Adam, was excellent in every way — punctual, knowledgeable, thorough, personable, and technically proficient.
After Max’s arrival, I experienced the best thing General Security has to offer. Great customer service, fast and able problem solving, delivered what is promised.
Everything was good until I sold the property and moved out. They continued to bill me than sent the bill to a collection agency for a service I never received. A nightmare 3 collection agencies 2 1/2 years later still not resolved . …
The technician arrived on time and made the necessary repairs. He also made it possible to identify my zones by number, so i can bypass each one as needed. I am very pleased with General Security.
I have found general security to be professional, courteous, timely and a pleasure to do business with. In fact I have been their customer for over 30 years.
The Service we received was superb. Technician was very knowledgeable, did the repair and stayed and answered all the questions we had.
I have been a General Security customer for over 20 years and they continue to impress with their level of customer service and their constant upgrades to their systems.
The technician was very professionally and informative.
The maintenance testing was very thorough and complete.
Was mindful of my questions and concerns.
His recommendations was most helpful.
I have had general for about a year now. From the beginning they communicated every step of the process. Install went smoothly, billing no issues and customer service very friendly and thorough.
Timely, efficient service. Appt kept and work completed as promised. Extremely polite and concientious field technician.
Terrible. My service price increases every year. Central station dispatch is always rude. A close friend of mine works there and they treat their employees like garbage. Maybe you should take some of my rate increase and give your …
I was helped by the Florida branch. I believe they are located in Miami (I live in Palm Beach county). Renee Fonseca, Maxim Meneses, Tirso Gomez, and Luis Ramirez are all excellent employees and have been a pleasure to work with! I wish I …
CAnt give any stars yet after over 30 years with them starting with hard wired and then paid to go wireless and now seeing what they will do for us with total upgrade and hopefully no more 5 year contracts am exploring a lot of new options …
We are long time customers dating back to Ed Sr. All the people that work at General Security are helpful, courteous and will go all out to help you.
That being said we have a system that has not worked in years. Your techs have …
Tech was professional, friendly and neat. Got the system updated with new Smoke alarms and made sure that all other alarm functions were working properly. Would highly recommend
Your service man was very nice. And replaced 2 batteries in 2 fire alarms but when I asked him to test the other alarms, he said he didn’t have time.
A week and a half later another detector needed changing.
I highly recommend using General Security. They have completely updated my home security system with top of the line equipment, cameras, locks, etc. I am very pleased with the customer service technicians that currently service our home as they were knowledgeable, friendly, courteous and clean.
My technician was named Tony. He is a incredible trouble shooter and a perfect gentleman. He was fast, efficient and respectful to me needs. I would give him 10 stars!!
Thx a million!
Stay away! My previous security company was bought by General Security. As soon as I was notified I let them know I was not interested in their services and I would be shopping around for other options. I never signed a contract with them …
After experiencing our first burglary at our shop, our investment in Generals security system paid off. We even received compliments from Nassau County Police of how clear our camera pictures were, which aided in our ability to identify the …
General Security has consistently provided excellent service for my residential security needs. I highly recommend them.
Had problem with our Camera System with UN and Password. Had this issue before. Had requested that General send technician familiar with Camera System. Sent out a Field Supervisor who had little/no knowledge of the software! FS worked very …
Thank you so much for sending Mr. William so quickly. He was able to help us in the emergency we had with the alarm. Mr. William was very professional and very patient with us. Open Door Child Care Center is very grateful to have General Security
Had General come out to fix issue. Repairman was on time, professional, and quick. Happy with service. However, I think the cost of the visit is very high.
Excellent service. Craig did a fantastic job diagnosing the problem (screen) and getting the screen repaired and re-installed. …
I just had the pleasure of meeting Andew Field from General Security. My condominium complex hired them to check on our smoke alarms. He was extremely pleasant. I liked the fact that he wore paper slippers to protect my floors. That showed respect for the customer. I highly recommend Andrew and this company.
We purchased a full security system from this company a couple of years ago. The customer service you receive from them is beyond fantastic. When you call with issues they call back promptly and get the problem taken care of as quickly as possible. Thank You again !!
Anthony was very helpful. He took care of replacing my battery with no issues. He was pleasant and professional, and arrived exactly when expected!
I’ve had them as my security company since they acquired my old alarm company so I never dealt with their sales team as other reviews have noted poor interaction but their service has been very good. Nothing but a positive experience. …
He had been to us before.He was very pleasant & efficient.
All good & finished in a reasonable amount of time.
Will welcome him back.
Thank you!
General Security detected an issue with my Alarm System< They contacted me concerning this matter. we set up a date for them to diagnose the issue. They came to my shop on time and fixed the problem. The technician was very nice and very …
I’ve been using General Security for 6 months with no issues. Reasonably clean and efficient conversion from the old system by an extremely skillful technician named Anthony. Competent and reasonable people to deal with on the phone. Was able to negotiate a good monthly price with the sales guy.
Another company had come in for some repair work and messed up our security system. I was a little frantic because we were getting ready to go on vacation.. I called General Security and they came down and assessed the situation and was …
I’m am glad I made a decision to upgrade my alarm system with General Security. The new system replaces an old system which was 30 years old. I upgraded to a smart lock, wired fire sensors along with cameras snd a new security panel …
Do not use General Security under any circumstances!!
I could have lost my family and my home because of them!! …
Service person Leroy was on time and courteous. He very efficiently resolved and answered all of our questions and issues. Everyone was very helpful and polite from the first initial phone call all the way through the service visit.
Make sure you read the fine print. They installer tells you to sign credit card authorization but doesn’t tell you that you are signing a FIVE YEAR contract. The early concellation fee is $925!!!! Total scam!!!!
Long time partnership on my managed properties.
Your technician named Leo was at my home to service our system and was very professional and courteous as well as resolving our problem He’s a terrific representative of your company and I hope my response means something. Good Job Thanks
I’ve been a customer of General Security for many years now and their customer service keeps getting better. I have a self installed system and when I have a question or need help, Laura Kim is always very fast to respond to my needs. …
I have had General Security for over 20 years. Customer service has gone up and down over the years. Currently they are doing much better. Their technician, Jim, is excellent. He knows his products and can quickly troubleshoot any issues and shows up on time.
Same zone goes bad every year and we pay $135 to get it fixed but each year the same zone goes bad requiring another $135 repair. Wish the owner would step up and ensure a fix that lasts. His service department rep was very nasty about it saying “yup, each year we come out for that same zone.” Be forewarned.
When I bought my house I inherited a General Security system. There was also a different brand video security system. One call to General and they had a technician stop by same day to analyze the compatibility of the 2 systems. They …
All I can say after meeting with many companies if you need a roof, siding, windows etc. look no further. This is the only company you should work with and ask for Bill Gold the only salesman that I met in my journey that was as …
I am not happy that it took 3 visits to resolve my issue (which was a revisit to begin with). Also, I had to think about the next part of this review but i felt it was necessary to comment on your repairman’s appearance. NO employee should …
Greg was super helpful and professional. Would highly recommend.
A technician determined that a linear transmitter (DXS-31) was bad and it is not made anymore. With that nothing was done and I still have a window that is faulted, and I paid $125 plus tax. There must be a way to resolve this, such as …
General Security has been responsible for our home security for many years. Their responsiveness to any issues has been good, and they address issues which arise, which are usually due to smoke detectors needing to be changed. Sometimes the smoke detection system goes wacky, but they recognize the issue and get it resolved
They are much like any other alarm company I have used over the years. They have good options, but high up front costs. My biggest issue is with the customer service and the threatening language in their letters. We were sent a new credit …
Great security company. They are there when you need them. Service people are polite, friendly and knowledgeable. Always responsive and never had a problem.
Frank came to my home to address one issue and helped out with several others. He was knowledgeable and friendly. Helped answer some questions I had about upgrading my system and what I should do in the interim. We were very happy with the service and advice we received. Thank you!
I can not say enough great things about this company. Everything from Tony Sinclair initially coming to my home to the two men who came did all the work (I am sorry I forget your names but you know who you are :). The process was smooth …
Radio link comm stopped working so I could not control devices from Alarm.com. GenSec dispatched service rep under maintenance agreement, replaced Z-Wave box with 4G upgrade (I had to pay for the upgrade) and re-established comm. So far …
att:Al Staab
In response to your email inquiry, I was less than thrilled with my last contact with your company. I am a residential customer for over ten years. During that …
The tech did on excellent work at my house ! Very professional, knowledgeable & helpful! THANK YOU!
Dear Al, I have been a customer of General Utilities and now General Security for over 40 yrs. Have always been very satisfied with the quality of service and equipment. Recently, our alarm system was beeping and we could not figure out …
Absolutely the greatest Service Technician has come twice now, to provide great service: on-time, and very clean and efficient with his work. They also share great amounts of knowledge regarding how to operate and maintain your system’s many features, in an easily and understandable fashion.
Would love to give them zero stars. Worst company I ever dealt with. The systems never work. Music hardly ever works. Cameras hardly ever work. Never had fire station or police hooked up to when my alarm goes off. They come in and …
Would not recommend, expensive set up fee. One month after a year the alarm system stopped working, we called them to come and check, they are charge money to come and see it, we use other companies no charge for system issues.
Ed was very thorough, on time, very knowledgeable and would not leave until everything was tested and working. Would definitely want him back if there were any further issues.
Prompt response when the alarm is triggered. Our alarm went off recently at 3 AM. They called immediately and held until we verified that the connections had been moved by severe wind. Service, when needed has been excellent.
We needed help adding on a new user. Our technician was courteous, and fast. He helped us out in no time and even explained things along the way.