Be careful of the fine print on their contracts. This company is not reasonable to deal with and i would not recommend that anyone ever enter into an oil or service contract with them.
Once my oil contract is up I’m done with them and I’m urging my family to follow suit. Horrible customer service, poor communication and sneaky billing.
Website is the WORST!!! Try to make a payment, and it is impossible! Try calling them, you stay on hold forever, then get a voicemail that nobody is there to take the call!! …
I have never in my life experienced such a horrible
Company in my life. Very unprofessional, unintelligent, money hungry, and disgusting group of people. Especially Teresa one of the sales associates. If your …
Since changing to Petro, it’s been horrible. Long phone wait. ENDLESS wait for service. When it was General they were fantastic. Guess who won’t be signing up after this contract expires?
Why schedule an appointment? They are cancelled and you are never notified. Also, the numbers for the office do not work as everyone closed. When General became part of Peerless the service just plummeted.
The driver called the cops on my 12 years old son after.he answered the door because the gate was locked. Nobody was home at the time to unlock it. The driver said a 4 year old was walking around on the driveway and street. I just pulled …
they can never get a delivery schedule right. i work at at a commercial building and we need to get delivery every week. we always run out and have to get a delivery when we run out. which then entails me having to bleed the burners every week
We’ve had great luck with General. They delivered the oil fast. We’re on an auto-delivery contract and that’s fine. We’ve locked in a great price for the year.
Worst customer service ever! Unreliable, cancel appointments on you, don’t call, show up outside the window. The 1 phone call I did receive that the driver was on the way and I would be the 1st stop – 2 hours later still never showed …
I’ve been with them for 8 years and I’m done with them forever after this contract. Always fighting with them. I ask for 200 gallons they tell me their meter is broken and I get 250, they deliver after a contract is over if the rate is …
The failed to give delivery of oil on auto delivery – I didn’t realize it was no oil. The changed the time of the service call to 11 at night – five hours after I called in without telling me . Was given enough oil for day and half and …
Their website is horrible. When I first signed up with them I created an account on their site. The first time I went on the website to make a payment it told me that my user name and password were incorrect and couldn’t log me in even …
I have oil and service contract with them. They are suppose to do one maintenance service on my boiler. However they refuse to do it after one year which is due now . They wanna do it after 15 month. They say we do not do service in …
HORRIBLE! I’ve had this company under contract for less than 4 months. I repeat HORRIBLE. They don’t explain in the contract until after that it’s auto delivery of oil and the refuse to let you cancel it even if you don’t need the fuel. …
Petro truck show up today 12/7/18 not a General truck. Drops 101 gallons at 389.9 and gives me a bill for $396.92. My contract at 229.9 a gallon ran out a couple of weeks ago. Without signing they dropped oil at higher than current market …
I have to agree with the other poor reviews. I had a contract with General which included oils service contract. Then I got a bill for 324.00 in the mail for a oil service contract plus being charged for higher oil prices. when your …
I hope this helps someone before they make a mistake with General. So I signed with them for a year contract and at the time they were offering a good price. A year goes by and now only a few weeks remain in the contract. I went to turn on …
I had high hopes for this company! Paid for a service contract for 4 central air units. First problem- one unit was leaking and they said I had to pay for a pressure test (and Freon of course!) Another day- waited for their second …
Been with General since moving out here in 98. I have their Security service too which has been good. They were wonderful with their annual service contracts. Always worked with me for the best prices when it came to renewing my annual …
Long time customer , Went with the CAP oil price contract . They kept charging the cap limit every time even when the price per gallon was down .50 cents . My wife and I had to call after every delivery to get the bill corrected . That …
We have been without heat all day and after calling several times and waiting 2 hours each time to speak with a representative, we still have no idea where the tech who will check out our heater is. No one answers the phone, wait time is …
Terrible terrible customer service, had to call all the time and super espensive. We insisted multiple times to deliver oil every 2 weeks and never happened. They waited until i was always almost out to fill up with crazy bills of 800’s. …
I wish i could give them 0 star. they are ripper and never sign with them. Thier customer services are okay but thier heating and oil services are the worst. Also, be careful, if you have ever take any service with them, they will send you huge bill. I am luck that i am done with them
I am been a General customer through at least 3 seasons perhaps 4, and have never had any major problem with them. They are always courteous, always respond if I have a problem which could be a lack of heat, oil leak from burner, strong …
I am a current customer of General Utilities/Petro and have been for about 10 years…. I have 2 oil heating units in my home one is the main unit and one is a water pack heater… I have had a service plan discussion every year and have …
I had no hot water on July 4th 2022 and I called up them and they came out within 45 minutes from Southampton to my house in Hampton bays. I couldn’t believe what great service and it was… a thermocouple went bad… so it had to be fixed …
I was with General for over 30 years. I never had a problem with them. Since they merged or were bought out by Petro, I had to have call 3 times and had 3 different service men on the same day to fix it . Finally the last one took care of …
I was with General Utilities for twenty years. They got bought out by Petro. I will no longer do business with them. I just found out that I had a contract with out the service contract. They never offered me a service contact and when I …
TERRIBLE!
Very poor telephone communication system. Half hour wait to speak to somebody!
on phone hold for 19 minutes,what kind of company does
very rude on the phone and that was just trying to become a new customer.
Do not sign up with any petro company. They are horrible.
They close at 8pm called at 7:50 and got a message that they close at 8 and were closed for the day. Lost a customer.
Be careful of the fine print on their contracts. This company is not reasonable to deal with and i would not recommend that anyone ever enter into an oil or service contract with them.
Once my oil contract is up I’m done with them and I’m urging my family to follow suit. Horrible customer service, poor communication and sneaky billing.
Website is the WORST!!! Try to make a payment, and it is impossible! Try calling them, you stay on hold forever, then get a voicemail that nobody is there to take the call!! …
I have never in my life experienced such a horrible
Company in my life. Very unprofessional, unintelligent, money hungry, and disgusting group of people. Especially Teresa one of the sales associates. If your …
Since changing to Petro, it’s been horrible. Long phone wait. ENDLESS wait for service. When it was General they were fantastic. Guess who won’t be signing up after this contract expires?
Why schedule an appointment? They are cancelled and you are never notified. Also, the numbers for the office do not work as everyone closed. When General became part of Peerless the service just plummeted.
The driver called the cops on my 12 years old son after.he answered the door because the gate was locked. Nobody was home at the time to unlock it. The driver said a 4 year old was walking around on the driveway and street. I just pulled …
they can never get a delivery schedule right. i work at at a commercial building and we need to get delivery every week. we always run out and have to get a delivery when we run out. which then entails me having to bleed the burners every week
We’ve had great luck with General. They delivered the oil fast. We’re on an auto-delivery contract and that’s fine. We’ve locked in a great price for the year.
Worst customer service ever! Unreliable, cancel appointments on you, don’t call, show up outside the window. The 1 phone call I did receive that the driver was on the way and I would be the 1st stop – 2 hours later still never showed …
I’ve been with them for 8 years and I’m done with them forever after this contract. Always fighting with them. I ask for 200 gallons they tell me their meter is broken and I get 250, they deliver after a contract is over if the rate is …
The failed to give delivery of oil on auto delivery – I didn’t realize it was no oil. The changed the time of the service call to 11 at night – five hours after I called in without telling me . Was given enough oil for day and half and …
Their website is horrible. When I first signed up with them I created an account on their site. The first time I went on the website to make a payment it told me that my user name and password were incorrect and couldn’t log me in even …
I have oil and service contract with them. They are suppose to do one maintenance service on my boiler. However they refuse to do it after one year which is due now . They wanna do it after 15 month. They say we do not do service in …
HORRIBLE! I’ve had this company under contract for less than 4 months. I repeat HORRIBLE. They don’t explain in the contract until after that it’s auto delivery of oil and the refuse to let you cancel it even if you don’t need the fuel. …
Petro truck show up today 12/7/18 not a General truck. Drops 101 gallons at 389.9 and gives me a bill for $396.92. My contract at 229.9 a gallon ran out a couple of weeks ago. Without signing they dropped oil at higher than current market …
I have to agree with the other poor reviews. I had a contract with General which included oils service contract. Then I got a bill for 324.00 in the mail for a oil service contract plus being charged for higher oil prices. when your …
I hope this helps someone before they make a mistake with General. So I signed with them for a year contract and at the time they were offering a good price. A year goes by and now only a few weeks remain in the contract. I went to turn on …
I had high hopes for this company! Paid for a service contract for 4 central air units. First problem- one unit was leaking and they said I had to pay for a pressure test (and Freon of course!) Another day- waited for their second …
Overpriced oil.
Poor Customer Service. …
Been with General since moving out here in 98. I have their Security service too which has been good. They were wonderful with their annual service contracts. Always worked with me for the best prices when it came to renewing my annual …
Long time customer , Went with the CAP oil price contract . They kept charging the cap limit every time even when the price per gallon was down .50 cents . My wife and I had to call after every delivery to get the bill corrected . That …
We have been without heat all day and after calling several times and waiting 2 hours each time to speak with a representative, we still have no idea where the tech who will check out our heater is. No one answers the phone, wait time is …
Terrible terrible customer service, had to call all the time and super espensive. We insisted multiple times to deliver oil every 2 weeks and never happened. They waited until i was always almost out to fill up with crazy bills of 800’s. …
I wish i could give them 0 star. they are ripper and never sign with them. Thier customer services are okay but thier heating and oil services are the worst. Also, be careful, if you have ever take any service with them, they will send you huge bill. I am luck that i am done with them
I am been a General customer through at least 3 seasons perhaps 4, and have never had any major problem with them. They are always courteous, always respond if I have a problem which could be a lack of heat, oil leak from burner, strong …
I am a current customer of General Utilities/Petro and have been for about 10 years…. I have 2 oil heating units in my home one is the main unit and one is a water pack heater… I have had a service plan discussion every year and have …
I had no hot water on July 4th 2022 and I called up them and they came out within 45 minutes from Southampton to my house in Hampton bays. I couldn’t believe what great service and it was… a thermocouple went bad… so it had to be fixed …
I was with General for over 30 years. I never had a problem with them. Since they merged or were bought out by Petro, I had to have call 3 times and had 3 different service men on the same day to fix it . Finally the last one took care of …
I have been with them for over 18 years. Since they were bought out by Petro, they have gone downhill fast. …
I was with General Utilities for twenty years. They got bought out by Petro. I will no longer do business with them. I just found out that I had a contract with out the service contract. They never offered me a service contact and when I …