WORST possible company and experience I could think of what type of people must run a company this bad with that allow such awful service, both slow and not even respectful to the cold winters. Would not wish these company on my worst enemies.
I don’t recommend this company I called on Monday and was told that they was coming on Wednesday so I took the day off to find out nobody’s coming when I was promised that they was coming out till Thursday or Friday the lady was very rude …
Never missed a fueling, Never had any kind of issue with coming out on an emergency call if we ran out before our scheduled time, fast, friendly, and punctual.
This is our heating oil company and will be as long as I’m here. Genesee is a Seattle institution and they’ve been around all these years because they do things right and they treat you right.
This company is awesome, they place us on their schedule regularly, and show up on time. The office is very friendly and helpful. Great company to work with.
Technician was respectable of home. Explained services performed and functionality of furnace. Described options for additional products without any pressure to purchase. Very satisfied.
Genesse (and specifically Gary) has been AMAZING to work with. They measured the tank and set up a payment plan without us needing to follow up at all. Thank you so much!
Don’t even think about doing business with this company. Unprofessional and the worst customer service. Had a contract with them that I terminated when they wanted to charge me $600 + Tax to change a burner hard that cost between $6 and $24 and change the filter (another $10 ?)
I came home to no heat no oil called my oil co sound oil said I have no oil no heat help. understand its 30 outside and 30 inside , after being a customer for 4 years I’m told not today but maybe tomorrow but for sure the next day. REALLY? …
They had an average price and a good product, but the customer service was terrible. They tried to leave my house without testing the $10,000 heat pump they installed. When i demaned a walk through of the system, they found 3 things …
Initially they wanted to charge me $600+tax, to change the oil furnace burner head cone, small part that you can buy from $7 to $24. The rest was labor(?) and tune up (they just changed a $5 oil filter). Finally after arguing they came down …
My son and daughter had a problem with their propane tank and level over the Thanksgiving weekend. Genesee Energy came and supplied them with fuel on Sunday evening at 9:00 pm. …
If I could give a zero I would. They could not offer me a time frame of when they could fill my tank up. My concern is with the 4 dogs I have and them being in the yard. The lady who answered the phone was friendly but not very informed so …
Genesee contracted to replace my aging but still functional furnace and arrived the morning of 12/8/2014 to do the work.I never received the expected phone call to say the work was done and found the technician packing up after 6pm. He let …
In four months, Genesee has charged us $1927.23 to heat our 1000 square foot home. $481.81 a month on average. We suspect that one of the oil tank fills, in which they billed us $715.78, was not even completed and is a mistake on their …
We have been with Genesee Energy since we bought our home in 2003. All in all they have been great. When a problem does arise, they do their best to quickly take care of it. It is nice doing business with a local company.
Elise and James Liska
I’ve had a great experience so far! Shout out to Bart for going above and beyond in helping to inspect our propane system today. He took the time to find and address any issues. I’ve also love that when I call, I get a person on the phone who takes the time to answer questions and explain things to me.
We started with Genessee in 2016, when we bought our home. (continued using the same service as prior home owner) Right off the bat, we didn’t really like how they handled billing – they would send us notices that we were behind when we had …
I have a finicky furnace and Genesee Energy has always been at my house the same day that I called them. My last technician named Justin was an extremely attentive to description of the problem and went way above the level of service that …
We have a service contract with them. Our furnace is 3 yrs old and was not installed by them. It was off the one yr warranty of the installing company. We have had numerous leak problems resulting in oil which has gone under the bulkhead …
Have dealt with Genesee Fuel for decades. They always give me the best quotes, quick and professional service. You can be confidant their bid is their lowest possible bid. You can also be assured their workmanship is of the highest quality.
I used Genesee Energy for propane delivery. After shopping around, I found them to have the best price on propane consistently and they were always quickly able to get a delivery to me when I needed it. Even when there was snow on the …
When my gas furnace would not light I called Genesee. They came for service in very short order. The technician determined the trouble very quickly and followed up with some tests to do additional verification. Since I am a technician of …
I have been using Genesee for nearly 10 years. They have provided our heating oil as well as performing both routine maintenance and unscheduled repairs on our system. In each instance the staff has been most helpful, service technicians have arrived on time and the work has been excellent.
This business supplies our propane gas to heat our home, water, and provide fuel for our cooktop. Propane is expensive and to get it in bulk, you need to contract with a supplier to bring it to you in a truck with a pressurized tank on the …
First time using Genesee Energy for our propane fill-up (south of Olympia) on August 9th 2021. They were 45 cents cheaper per gallon than the others so saved $160 (350 gals, two tanks). Courteous and professional when I called for a price …
Our family has used Genesee for over a decade. Their service technicians are knowledgeable, prompt, and tidy. The oil deliveries always arrive on time (even during bad weather); and finally, the office staff are always polite and willing to find solutions to any issue that may arise. I highly recommend Genesee Energy!
Our oil furnace reset button was tripping so we called Genesee Oil to have a technician come take a look. The woman I spoke to on the phone was courteous and professional. She got a tech out to us in less than 12 hours. …
I recently moved into a new house that uses oil heating with Genesee.
Once the weather started cooling off and I contacted them about filling the tank they were incredibly helpful and quick to respond and get it done. The …
Genesee consistently offers competitive rates while on contract unlike other providers in the Northwest. Switching to Genesee has saved me almost almost 50% on my propane costs. Don’t get fooled by others “introductory” rates. Genesee always delivers on time and their drivers are super nice (even to my barking dog).
We have been purchasing propane through Genesee Energy for the last 1.5 years, and every time they are great. We are not scheduled for repeat deliveries, and instead call around for the best price. Genesse always has the lowest price, and …
The fine people who work at Genesee Energy are very knowledgeable, kind and efficient. I always feel as though my home is the most important home on their very busy schedule. We have been customers for almost 20 years now and have always …
Just got an unneeded heating oil delivery in the middle of July, was set up for auto-fill program. No regular customer price break, 6.669/gn. Past heating oil companies got bought out, subsequent deals I had with those companies honored …
Had a problem with our heater and scheduled a technician to come out at look at it. Appointment said the tech would arrive anytime between 12-4 which is fine. However, they did not get there until 6. What a waste of our time waiting around.
Bad business practices here. Their office staff insinuated I was lying when our propane use was below what they expected, that I must be getting it filled by another company. They offered to refund the value of the propane when they …
My oil furnace is 50 years old. Had not been serviced by technician for years. Dan brought all of his 25+ years of experience with him and now furnace runs at 83 precent efficiency. I highly reccommend Genesee. Very resonable price and GREAT service!
I’ve mainly used Genesee for an annual refill on my oil tank for my home heating. I often forget to check the oil level, so when I call for the refill it’s usually when the oil runs low and my house is coooold!! They’ve always come out …
Always helpful and prompt, great service!
Great company excellent service
Great prices and the service is top notch. I’d recommend Genesee to everyone.. Always true to their word..
Have been working with Genesee for 7 years. Reliable, responsive.
WORST possible company and experience I could think of what type of people must run a company this bad with that allow such awful service, both slow and not even respectful to the cold winters. Would not wish these company on my worst enemies.
Red was knowledgeable and extremely helpful with our propane tank decision. Excellent customer service!
Prompt response to troublesome AC problem. Technician very knowledgeable. Reasonable price for visit.
Quick service and very reliabke
I don’t recommend this company I called on Monday and was told that they was coming on Wednesday so I took the day off to find out nobody’s coming when I was promised that they was coming out till Thursday or Friday the lady was very rude …
Never missed a fueling, Never had any kind of issue with coming out on an emergency call if we ran out before our scheduled time, fast, friendly, and punctual.
This is our heating oil company and will be as long as I’m here. Genesee is a Seattle institution and they’ve been around all these years because they do things right and they treat you right.
Kind staff, knowledgeable. I’ve used them for 3 years, and they have a good understanding of oil furnaces; troubleshooting and maintenance.
Jeff was fast to fix our furnace and did not try to charge us more than needed. He was courteous and took the time to explain the problem.
This company is awesome, they place us on their schedule regularly, and show up on time. The office is very friendly and helpful. Great company to work with.
Technician was respectable of home. Explained services performed and functionality of furnace. Described options for additional products without any pressure to purchase. Very satisfied.
Genesse (and specifically Gary) has been AMAZING to work with. They measured the tank and set up a payment plan without us needing to follow up at all. Thank you so much!
Always great. Come on time and fix old furance.
Don’t even think about doing business with this company. Unprofessional and the worst customer service. Had a contract with them that I terminated when they wanted to charge me $600 + Tax to change a burner hard that cost between $6 and $24 and change the filter (another $10 ?)
They provide our propane, never have run out during cold spells. Best pricing and willing to work with you on budgeting.
I came home to no heat no oil called my oil co sound oil said I have no oil no heat help. understand its 30 outside and 30 inside , after being a customer for 4 years I’m told not today but maybe tomorrow but for sure the next day. REALLY? …
They had an average price and a good product, but the customer service was terrible. They tried to leave my house without testing the $10,000 heat pump they installed. When i demaned a walk through of the system, they found 3 things …
Initially they wanted to charge me $600+tax, to change the oil furnace burner head cone, small part that you can buy from $7 to $24. The rest was labor(?) and tune up (they just changed a $5 oil filter). Finally after arguing they came down …
My son and daughter had a problem with their propane tank and level over the Thanksgiving weekend. Genesee Energy came and supplied them with fuel on Sunday evening at 9:00 pm. …
If I could give a zero I would. They could not offer me a time frame of when they could fill my tank up. My concern is with the 4 dogs I have and them being in the yard. The lady who answered the phone was friendly but not very informed so …
Genesee contracted to replace my aging but still functional furnace and arrived the morning of 12/8/2014 to do the work.I never received the expected phone call to say the work was done and found the technician packing up after 6pm. He let …
In four months, Genesee has charged us $1927.23 to heat our 1000 square foot home. $481.81 a month on average. We suspect that one of the oil tank fills, in which they billed us $715.78, was not even completed and is a mistake on their …
We have been with Genesee Energy since we bought our home in 2003. All in all they have been great. When a problem does arise, they do their best to quickly take care of it. It is nice doing business with a local company.
Elise and James Liska
I’ve had a great experience so far! Shout out to Bart for going above and beyond in helping to inspect our propane system today. He took the time to find and address any issues. I’ve also love that when I call, I get a person on the phone who takes the time to answer questions and explain things to me.
Excellent customer service and very flexible payment plans.
I’m new to using propane after a new home purchase, not only did Genesee help …
We started with Genessee in 2016, when we bought our home. (continued using the same service as prior home owner) Right off the bat, we didn’t really like how they handled billing – they would send us notices that we were behind when we had …
I have a finicky furnace and Genesee Energy has always been at my house the same day that I called them. My last technician named Justin was an extremely attentive to description of the problem and went way above the level of service that …
We have a service contract with them. Our furnace is 3 yrs old and was not installed by them. It was off the one yr warranty of the installing company. We have had numerous leak problems resulting in oil which has gone under the bulkhead …
Have dealt with Genesee Fuel for decades. They always give me the best quotes, quick and professional service. You can be confidant their bid is their lowest possible bid. You can also be assured their workmanship is of the highest quality.
I used Genesee Energy for propane delivery. After shopping around, I found them to have the best price on propane consistently and they were always quickly able to get a delivery to me when I needed it. Even when there was snow on the …
When my gas furnace would not light I called Genesee. They came for service in very short order. The technician determined the trouble very quickly and followed up with some tests to do additional verification. Since I am a technician of …
I have been using Genesee for nearly 10 years. They have provided our heating oil as well as performing both routine maintenance and unscheduled repairs on our system. In each instance the staff has been most helpful, service technicians have arrived on time and the work has been excellent.
This business supplies our propane gas to heat our home, water, and provide fuel for our cooktop. Propane is expensive and to get it in bulk, you need to contract with a supplier to bring it to you in a truck with a pressurized tank on the …
First time using Genesee Energy for our propane fill-up (south of Olympia) on August 9th 2021. They were 45 cents cheaper per gallon than the others so saved $160 (350 gals, two tanks). Courteous and professional when I called for a price …
Our family has used Genesee for over a decade. Their service technicians are knowledgeable, prompt, and tidy. The oil deliveries always arrive on time (even during bad weather); and finally, the office staff are always polite and willing to find solutions to any issue that may arise. I highly recommend Genesee Energy!
Our oil furnace reset button was tripping so we called Genesee Oil to have a technician come take a look. The woman I spoke to on the phone was courteous and professional. She got a tech out to us in less than 12 hours. …
I recently moved into a new house that uses oil heating with Genesee.
Once the weather started cooling off and I contacted them about filling the tank they were incredibly helpful and quick to respond and get it done. The …
Genesee consistently offers competitive rates while on contract unlike other providers in the Northwest. Switching to Genesee has saved me almost almost 50% on my propane costs. Don’t get fooled by others “introductory” rates. Genesee always delivers on time and their drivers are super nice (even to my barking dog).
We have been purchasing propane through Genesee Energy for the last 1.5 years, and every time they are great. We are not scheduled for repeat deliveries, and instead call around for the best price. Genesse always has the lowest price, and …
The fine people who work at Genesee Energy are very knowledgeable, kind and efficient. I always feel as though my home is the most important home on their very busy schedule. We have been customers for almost 20 years now and have always …
Just got an unneeded heating oil delivery in the middle of July, was set up for auto-fill program. No regular customer price break, 6.669/gn. Past heating oil companies got bought out, subsequent deals I had with those companies honored …
Had a problem with our heater and scheduled a technician to come out at look at it. Appointment said the tech would arrive anytime between 12-4 which is fine. However, they did not get there until 6. What a waste of our time waiting around.
Bad business practices here. Their office staff insinuated I was lying when our propane use was below what they expected, that I must be getting it filled by another company. They offered to refund the value of the propane when they …
My oil furnace is 50 years old. Had not been serviced by technician for years. Dan brought all of his 25+ years of experience with him and now furnace runs at 83 precent efficiency. I highly reccommend Genesee. Very resonable price and GREAT service!
I’ve mainly used Genesee for an annual refill on my oil tank for my home heating. I often forget to check the oil level, so when I call for the refill it’s usually when the oil runs low and my house is coooold!! They’ve always come out …