Genesee Urgent Care is a urgent care located 2265 Linden Rd, Flint, MI, 48532 providing immediate, non-life-threatening healthcareservices to the … See more
For a walk in only clinic I didn’t find the wait time too long. I got there around 10AM and everyone that I came across was friendly and professional. Even the other people that were waiting with me seemed pleasant. I will definitely go back again or better yet use the Telehealth.
WOW!!! THIS PLACE HAS THE MOST UNPROFESSIONAL “PROFESSIONALS” ON EARTH. I JUST CALLED ASKING ABOUT XRAYS AND THE LADY YELLED AT ME AND HUNG UP THE PHONE ON ME!!!!! I GUESS THEY HIRE ANY GHETTO PERSON LOOKING FOR A JOB!!!
Wait times are always long when the waiting room and parking lot are empty. Gets a little aggravating. Think your going to get in and out because no one is there but it takes 5 times longer than if there was 10 people waiting.
Waited almost an hour for a drug screening, I was the only person in the waiting room for over 20 minutes. About 1/2 hour before anyone came to the window. Person came in after me and was called back before me.
After signing in and waiting for 2 hrs people coming in after going right in we asked the respsionist when how much longer she asked did you sign in yet of course 2 hours ago and you copied are information of course for payment then put us on a room .
These people have bad customer service they lied to me about how long my drug test will take they hung up in my face twice I hate this urgent care I’m about to have a warrant for my arrest because they told me my results come instantly and after I took it they told me 24-72 hours
I have never been to your facilty but I will never come there. When a response to complaint is made it seems like you are being rude also. I realize not everyone is going to be happy or maybe not telling the truth but acting like the customer is not the answer. You are supposed to be professionals.
Sit here for 2 hours to be told my son isn’t even going to be seen?!?!? This is garbage! The secretaries or whatever they are sitting here getting paid not giving information telling me I can’t fill out paperwork while I wait two hours?????? For a sick child!
I have used this urgent care for myself and my son with special needs Derrick Houston, Derrick has passed away, but I must say Jenelle and Glenda took GREAT care of him ALWAYS and the staff was always concerned, when they heard of his passing they were in tears, I appreciate All the help over the years.
Went in for a drug screen for work and spent 1hr 45mins waiting to get this done only reason I’m giving 3 stars was the staff was very polite and friendly
Normally this place is awesome. Today my girlfriend and her sister went in for little blisters on hands and in their mouth. Dr working is a real genuis with a diagnosis of a yeast infection real intelligent this one is. Go to urgent care in …
Care might be OK, however there is no sense of urgency! Brought a friend in this morning. Very, slow. Even if you are pouring blood. Might be a good idea to triage when people get there so you know the seriousness of the injury. If it’s an …
I called to inquire about COVID testing and asked if they carried the rapid test or the lab test. I was told no to both and was told they have the nose test. I proceeded to ask about the tests and the staff member who answered was very …
The staff was very friendly & doctor very knowledgeable! Would recommend if need an urgent care! I didn’t have to wait long & felt like the Dr. really listened to my concerns
Check out lifetime urgent care on hill road! Way better prices and better attmosphere!!!!!!! My last 3 experiences here at genesee urgent care have not been good. A doctor prescribed me tramadol for ear infection pain, me being naive and …
Horrible afternoon receptionist and office staff. We showed up at 7pm and this woman made us sit there for 40 minutes before she told us that they don’t take our insurance. Then went to different urgwnt care that told us the same thing in 2 …
I honestly got great service every time I have come here. Today was my first time in years but I was not disappointed. I needed to get checked out and where I usually go was trying to push me off for two months. It is something which …
One hundred percent satisfied. They got me in right away. Very professional and kind. Doctor knew exactly how to help me and called a prescription over to my pharmacy. Feel so much better. A blessing to Flint.
I went to this urgent care and was treated and prescribed meds and told I would receive a call about a test result. The staff was friendly, professional and I was seen in a timely manner. If the need arises, I will definitely return to this location.
just now
Go at your own risk! May cost you $$ for nothing. Also they are privately owned so insurance may not cover you! We were traveling from the other side of the …
The staff is very personable and friendly. They go above and beyond every time I am there. The physicians listen to every concern and answer any question thoroughly. I couldn’t ask for a better urgent care! Always my go-to!
I normally use them once a year and would recommend thier office but my experience with them this year was awful.. unprofessional.. and the front desk staff was rude. They don’t tell u that you’re not seeing an actual doctor or that one is …
My 1st experience at an urgent care and boy was I impressed! Not only was the staff friendly and efficient, but they cared enough to follow up and see how my daughter was doing! Highly recommend!
I must say that my experience here was a good one tonight. The prompt service and friendliness of staff was greatly appreciated. JJ was great and comforting and I will be a return patient in future because of her.
Will not be returning. I generally come here for minor flu symptoms. But today( Sat) the type of professionalism that i am use to was not there. It took too ppl to check me in and even longer for them them to give back my insurance card and …
I came to this facility in a panicked state seeking medical care and efficient treatment. Those two things were so, SO rapidly provided. I’d never been to this clinic before, yet I was immediately made comfortable, the PA I saw was …
Waited for about 20 minutes. The PA was very nice and informative. The nurse was quick which that’s great but seemed to have a bad attitude along with the checkout lady. No eye contact and not friendly at all. Straight and to the point. Get …
So I called to inquire about the COVID rapid test and the PRC (3-5) day test. On the phone the lady was really nice and even in person. The problem comes into play when I was told blue cross my insurance was not covering the cost of the …
This place was horrible. So dirty with masks on the floor. The doctor was nice but in ask reality they couldn’t so anything for me. Big waste of time.
The er is the best place to go.
My 2 year old son had a cut on his chin and it needed to be glued. After being turned away from the pediatric urgent care down the road, we took him to Genesee Urgent Care. The doctor and staff were very good with my son and he had a great experience. We will be sure to come here again if we have any other accidents in the future.
The staff at Genesee Urgent Care was thorough & extremely polite. I was required to visit their office for pre-employment testing. They made sure my results were submitted promptly to my employer. I would definitely visit them again based on my recent experience there.
Came in for a sore throat today. The waiting room was pretty busy but I was taken back to a room really quickly and seen by an NP. She said her name so quick I didn’t catch it but was extremely professional. Been to plenty of Urgent Cares but this is by far the best experience I’ve had at one.
I went the staff was amazing they help me out alot. Lamona was so nice and help me out tremendously. She was very professional and l informed me about was going on step by step. My nurse practitioner was also very helpful and educated me on what was going on with my foot. The front stay was amazing also.
They are friendly and great at their jobs. Wait times are a bit longer than normal which is ok I guess, but for some reason they charge $80 for a COVID rapid test when I’m pretty sure Walgreens does them for free.
Edit/ reply to management: Being that I was hired in being paid less than Taco Bell’s hourly rate & constantly under staffed one star is deserved. Shame on your for violating HIPPA multiple times in the comments and attacking every comment that isn’t 5 stars.
I am a disabled veteran with a chronic pain and swelling condition with my ankle that was broken during my time in the service. The intake technician wasn’t very friendly but ok. As she asked me about my symptoms she was rolling her eyes …
You have time to respond to everyone’s reviews then maybe you should have had enough time to come out and help those in need. A guy who was unable to walk yet received no help. Also maybe make that a suggestion the next time instead of …
doctors were really nice and chill, the only thing I don’t like is that you guys sent me to the ER with appendicitis and I had too stay over night. But either way, I love this clinic yall are the best <3
Stay away. Waiting room was uncomfortable and disconnect from staff and clients. When I was seen, they didn’t run any test and kept pushing UTI…I have bad case of pneumonia. Found out from another office couple days later.
My daughter had a bad cut on her head and I brought her to urgent care where we had to wait for a long time to be seen even though she had blood all over her face. Waited even longer after being called back to exam room and when the doctor …
You’ll be treated better elsewhere, I needed stitches and didn’t have a mask on me. Figured being a medical facility they would have one. On arrival I asked for one, the receptionist said that can’t give out masks. My hand was bleeding due …
Worst staff in the world. They are rude and disrespectful to you every time you step foot in there. The only decent staff here are the doctors and that is hit and miss. The lady at reception on Saturday March 27th is one of the rudest women …
I’ve been to different urgent cares but this is the first time I’ve been to this one and I will definitely go back. All of the staff was friendly. It was clean. The PA, Haley, was very professional and caring, she took her time and didn’t rush.I didn’t have to wait long. In and out in just over an hour. Definitely recommend.
After seeing the one star reviews I was a little hesitant about giving this place a try. I have to say that I was not only surprised by the friendliness but also fully appreciated the professionalism that I experienced. The staff and the …
This is the nicest and most
Efficient urgent care in Genesee County. The staff is always friendly and I always get in and get out quickly. Highly recommend it.
This place is awful, I went there to take a drug test for my new job, I was asked to empty my pockets and turn them inside out, so I obliged. Then I was told by the nurse that it looks like there was something in my pocket, mind you she had …
From covid testing to excruciating pain and broken bones, Genesee Urgent Care has always been there for our family! Exceptional staff, efficient service and convenient hours – we wouldn’t go anywhere else! We recommend GUC to all of our family and friends!
Have been sitting here for 3 hours today just for a urine test for my promotion at work. They have called back several other people that I was here before. It takes 5 minutes to give someone a drug test. I highly recommend not coming here. But the nurse was very nice and apologized. Just takes to long.
I took my child for an injured wrist, and the staff went above and beyond for them. When leaving they said, “Mom! Everyone used my correct name and pronouns!” It meant a ton to both of us, thank you! …
This clinic was clean, the staff were adequately masked and VERY FRIENDLY! I had to have some things done for employment for myself and my husband and all 4 days we were in the office we were very impressed by short wait times and how …
They’re so cool, I came here about three times in a week cuz my family’s accident prone and I’m always getting a new job. They’re open late and have friendly staff! 10/10
I have had two visits there and each time it has been a great experience in terms of the staff….a very high praise to Dage..the intake young lady..She was very nice, patient and professional..both doctors that i saw were great. I cant …
Unprofessional and rude staff, waiting time takes hours. the receptionist was unprofessional and rude. Waiting to speak to a manager all because I asked about the privacy policy they wanted me to sign for yet didn’t give me. Then wanted to …
I was there this morning with my sister who was miserable sick. I just moved to Flint from Southfield and will be going to this urgent care when I get sick because they were all so nice and professional. We got in, got treated, and got out …
1st of all there was someone sitting behind the receptionist desk eating pizza who didn’t even work there. Also the place was filthy it’s was filthy the Vince has so much dust and debris in it I thought we were gonna get sick just by …
I’ve brought my daughter here 2 times and both times we had different staff and both times they were so unbelievably caring! They are so very good with kids! Kind, considerate, and patient! My daughter is shy and doesn’t talk much to …
I showed up when they opened at 9am for a pre-employment drug test. The nurse up front was very rude and short with everyone. She purposely was skipping people an allowing others to jump ahead. Causing one man to yell an request a …
My daughter took my grandson into your facility on Sunday June 6th. He is 2 years old had swollen eyes and his breathing was very rapid and a cough with a fever. The person on staff tried to get an oxygen read and he wiggled around so she …
From simple lab tests to complicated diagnosis, this clinic can provide trusted care. Fast, efficient, friendly and clean office. The caring staff handled numerous patients in a timely manner. Front desk had me checked in in minutes and were great about communicating when I would be seen. Thank you for your amazing care.
Waited an hour and a half just to be told by the receptionist that my order was invalid. People are busy and don’t have hours to waste waiting in a waiting room only to be told to come back later. Ridiculously unprofessional and incompetent.
I’ve taken my family to this urgent care a few different times and every time we have had great service. Rather than sit 7 hours at a hospital E.R. I chose to go here. The staff is always super sweet! Kim at the front desk makes me have hope in people again. Thank you!!
Went there twice & both times got the wrong diagnosis & both times the doctor looked at me for about as long as it takes Taco Bell to shoot out of you. …
I have been going to this urgent care over 16 years and always have a great experience. Today I called to make an appointment and the front desk staff was so courteous and helpful and patient with me, which is refreshing during this …
I assume they are a bargain urgent care. My job company switched from a great drug testing clinic. The place was clean and speedy professional. I walked into this place and sat for a hour and half before I was ever addressed. Yet I …
Everyone was so friendly professional even though there was a lot of other patients they move very quickly getting you in and taken care of I recommend them to everyone
My husband had 2 tests done there…the staff is Awesome & so patient…. especially Sheree’
… Sheree’ even made my husband smile 10x n he wasn’t nervous anymore!
Intake person very personable. I then saw Gena (sic) who was very condescending. Said they don’t give antibiotics for poison ivy, even tho she did when I was there 7 years ago.
Do not go there! This place has terrible patient service! The front desk person was rude and very disrespectful. When I asked the girl at the desk for her name she said ‘I don’t have to give you my name!’ I told her I would be contacting …
Friendly staff.Reception area was consistently wiped down. You dont have exceptionally long wait times to be seen. Also I love their Telemed. They call back really fast and are quite through.
(Drug Screening)
This Place Was Very Nice & Clean and Very Efficient! It Was A Super Fast In And Out Experience And I Am Very Thankful! Not To Mention They Were Very Nice & …
It was VERY busy when I came into this facility. The wait time was long and not many names were being called back for quite some time. However, after the care and treatment I received I would gladly wait again. My toddler and I both had to …
The check in was very organized and friendly. Although there were several people ahead of me, the wait time was shorter than I expected. I was treated with concern and professionalism by everyone. A pleasant surprise as I have never been to …
Lamonna and Yasmine provided quick and fast service. I will continue to use this Urgent care because they treated me like a customer and not a number in line.
Death trap. Waiting 3 hours no one calling patients. Rude staff I felt like I caught COVID sitting with people coughing all over I was there for minor pain had to leave after noone was being serviced
This not Jordyn either THIS IS LEXUS GRIFFIS AND THE 2 black receptionist is rude and annoying as ever! They lie like they can’t look up your insurance when they can! They tell you they not taking your insurance that day and to come another day. Just unprofessional as ever! I’m waiting to speak with a manager now.
First of all I was there by 9:20am they open at 9am. So there were only a few people a head of me. I sat there until 10:30am and watched people come in after me check in and get called back and leave. At least 10 people came in after me …
This facility is atrocious and absolutely needs an intervention before inevitable legal action is taken upon them. This incident goes above the office manager. I will be filing a formal complaint with the State’s BCHS. Some professionals …
Wow!! The staff is amazing here, I have been to this urgent care many times and I can always say that the staff is always very professional and very friendly. I definitely recommend Genesee Urgent Care, the staff goes above and beyond.
The three staff members that took care of me were fantastic saving me money and hours by dealing with a fairly serious condition ( cellulitis) and keeping me from the accursed hospital! Don’t get me wrong a lot of great people work in hospitals, but they are so overwhelmed! So thankful for the Urgent Care, what a blessing!
This is my go to Urgent care and now I’ll no longer come here for my urgent needs. Arrive to the business at 8:45pm the 1st doors were unlocked, however the 2nd doors were locked. I seen an employee walking in the receptionist area, put her …
This place does not respect the providers. They are rude to one another, MAs calling the provider a “bitch/MF” and she did nothing but chuckle and shrug it off. How rude?! The Site manager shows zero concern for patients having to hear …
Terrible patient care!! Son was just seen there with severe chest congestion, cough, chills and they said they would swab for COVID and RSV and only used one swab. Per our primary care doctor, that is not even possible to test for both with …
I’ve been here twice now and both times the entire staff was friendly, professional, caring, and did their best to get everyone through in a timely manner without sacrificing care. The prescriptions I needed were also called in quickly. Thank you, I’ll be back!
No one ever wants to be at the ER or an urgent care. But when you really need one, I prefer this one. The staff are friendly and efficient. The place is clean and welcoming. The physicians seem very knowledgeable and don’t waste my time. …
Stevie was absolutely fabulous. Her knowledge and professionalism was off the charts. I am no fan of doctors but she eased my fears and kept me laughing through my whole visit. The entire staff was friendly and upbeat. Great location.
I will NEVER GO HERE AGAIN!!!! I was treated VERY RUDELY. They called my name to go back and because I did not move fast enough when I reached the door to go back the Medical Assistant turned around and the door closed. Then she called the …
The provider was not only dismissive of my sons symptoms but would not test him for the flu, “because he was negative for covid” went to another Urgent Care and tested positive for it. On top of that tried to complain to KELLY the office …
When I walked in I was told to fill out a label. I waited over an hour to be called up to give the front desk staff my ID and insurance card and be provided with new patient paperwork. After I filled out the paperwork I waited another 20 …
(Translated by Google) Steal
(Original)
Goid
Everyone was so kind, patient, and helpful! We got seen fast but weren’t rushed out. This is a place that provides efficient and compassionate care.
Unorganized and very unprofessional. Do not recommend. How do you loose a patients sign in information?
For a walk in only clinic I didn’t find the wait time too long. I got there around 10AM and everyone that I came across was friendly and professional. Even the other people that were waiting with me seemed pleasant. I will definitely go back again or better yet use the Telehealth.
Saw Medical Assistant, very polite staff.
Quick and friendly
Rude staff.
Would not take a sick dog to this place!!!!!
Very helpful and thorough. Thank you.
These people are rude an should not be in Open
Superior care. Everyone excellrnt.
Fast, friendly and professional. The boy survived…
Very helpful and the hours are great! I don’t know what I would do without this place🌟 …
When I have a problem I know I can count on them to help me and my family. They always do
Great clinic people are very nice and listen to your needs
I drive across town to come here.. they always take great care of me and my family!!
1:20 later and my daughter still hasn’t been seen by the dr
I was seen quickly and got everything I need to feel better. Highly recommend!!!
Waited over 2 hours to get a drug test.
This place is a joke. Been sitting here for 3 hours and still sitting here waiting at this very moment
They were really fast and very nice. Went there for a sore throat.
Very unprofessional, surprised they can still practice. Go to any other urgent care.
Just called here and got hung up on! If you feel the need to be rude then find yourself another job where you don’t deal with the public
Not accepting insurance for rapid testing. Must pay out of pocket. Unacceptable!!
Very convenient. Never really to have to wait long. They are fast, friendly and clean.
Wait time was not bad, office was clean, staff was nice, and the healthcare seemed to be good.
Got it very fast with our 4 year old and the staff was wonderful with her. Very pleased.
Had to do a pre employment drug test. The girls were fast, friendly and everyone was masked.
Awesome and very knowledgeable staff. Quick service, waited maybe 5 minutes to do a drug test for work.
Took over 2 hours to wait for a drug screening,will not be back,Lazy People!!!!
WOW!!! THIS PLACE HAS THE MOST UNPROFESSIONAL “PROFESSIONALS” ON EARTH. I JUST CALLED ASKING ABOUT XRAYS AND THE LADY YELLED AT ME AND HUNG UP THE PHONE ON ME!!!!! I GUESS THEY HIRE ANY GHETTO PERSON LOOKING FOR A JOB!!!
Wait times are always long when the waiting room and parking lot are empty. Gets a little aggravating. Think your going to get in and out because no one is there but it takes 5 times longer than if there was 10 people waiting.
The staff was professional I was in and out fast and quick the doctor was very knowledgeable
What a great group of professionals. I’m very thankful for their expertise.
Tracy Hall
Always excellent friendly service. Wait times are not too long when you consider it is an alternative to the Hospital Emergency room visit.
Waited almost an hour for a drug screening, I was the only person in the waiting room for over 20 minutes. About 1/2 hour before anyone came to the window. Person came in after me and was called back before me.
After signing in and waiting for 2 hrs people coming in after going right in we asked the respsionist when how much longer she asked did you sign in yet of course 2 hours ago and you copied are information of course for payment then put us on a room .
VERY rude front desk staff. Will never go there again!
These people have bad customer service they lied to me about how long my drug test will take they hung up in my face twice I hate this urgent care I’m about to have a warrant for my arrest because they told me my results come instantly and after I took it they told me 24-72 hours
always friendly & courteous. they do good work here, give the feeling they actually care and are relatively quick about getting you in.
They refuse to use my insurance which covers rapid COVID testing. And the woman was extremely rude and unprofessional
Wait times arent excessively long unless it’s super busy. Great service as usual, its the only Urgent Care I use.
Mr Ayman Haidar Could you please explain to me how your office is able to just Violate the Federal HIPAA Law ?
Excellent Service!
Here for a Sports Physical the nurse and medical team was excellent. All done in about an hour not much of a wait time.
It’s only taken OVER 2 hours to urinate in a cup… extremely slow!
I have never been to your facilty but I will never come there. When a response to complaint is made it seems like you are being rude also. I realize not everyone is going to be happy or maybe not telling the truth but acting like the customer is not the answer. You are supposed to be professionals.
Sit here for 2 hours to be told my son isn’t even going to be seen?!?!? This is garbage! The secretaries or whatever they are sitting here getting paid not giving information telling me I can’t fill out paperwork while I wait two hours?????? For a sick child!
I have used this urgent care for myself and my son with special needs Derrick Houston, Derrick has passed away, but I must say Jenelle and Glenda took GREAT care of him ALWAYS and the staff was always concerned, when they heard of his passing they were in tears, I appreciate All the help over the years.
Went in for a drug screen for work and spent 1hr 45mins waiting to get this done only reason I’m giving 3 stars was the staff was very polite and friendly
Always the friendliest staff. Always great bedside manner! Takes exceptional care of my family! Wouldn’t go anywhere else!
Very prompt fast professional and efficient service. Clean waiting room & rooms.
Normally this place is awesome. Today my girlfriend and her sister went in for little blisters on hands and in their mouth. Dr working is a real genuis with a diagnosis of a yeast infection real intelligent this one is. Go to urgent care in …
Care might be OK, however there is no sense of urgency! Brought a friend in this morning. Very, slow. Even if you are pouring blood. Might be a good idea to triage when people get there so you know the seriousness of the injury. If it’s an …
I called to inquire about COVID testing and asked if they carried the rapid test or the lab test. I was told no to both and was told they have the nose test. I proceeded to ask about the tests and the staff member who answered was very …
The staff was very friendly & doctor very knowledgeable! Would recommend if need an urgent care! I didn’t have to wait long & felt like the Dr. really listened to my concerns
Check out lifetime urgent care on hill road! Way better prices and better attmosphere!!!!!!! My last 3 experiences here at genesee urgent care have not been good. A doctor prescribed me tramadol for ear infection pain, me being naive and …
I have been coming here for many years
I have always been treated with respect. The doctors are great
Very helpful
Horrible afternoon receptionist and office staff. We showed up at 7pm and this woman made us sit there for 40 minutes before she told us that they don’t take our insurance. Then went to different urgwnt care that told us the same thing in 2 …
Visited Genesee Urgent care today: very pleased with quick efficient service. Everyone was friendly and professional. Thank you.
I honestly got great service every time I have come here. Today was my first time in years but I was not disappointed. I needed to get checked out and where I usually go was trying to push me off for two months. It is something which …
One hundred percent satisfied. They got me in right away. Very professional and kind. Doctor knew exactly how to help me and called a prescription over to my pharmacy. Feel so much better. A blessing to Flint.
I went to this urgent care and was treated and prescribed meds and told I would receive a call about a test result. The staff was friendly, professional and I was seen in a timely manner. If the need arises, I will definitely return to this location.
just now
Go at your own risk! May cost you $$ for nothing. Also they are privately owned so insurance may not cover you! We were traveling from the other side of the …
The staff is very personable and friendly. They go above and beyond every time I am there. The physicians listen to every concern and answer any question thoroughly. I couldn’t ask for a better urgent care! Always my go-to!
I normally use them once a year and would recommend thier office but my experience with them this year was awful.. unprofessional.. and the front desk staff was rude. They don’t tell u that you’re not seeing an actual doctor or that one is …
My 1st experience at an urgent care and boy was I impressed! Not only was the staff friendly and efficient, but they cared enough to follow up and see how my daughter was doing! Highly recommend!
I must say that my experience here was a good one tonight. The prompt service and friendliness of staff was greatly appreciated. JJ was great and comforting and I will be a return patient in future because of her.
Will not be returning. I generally come here for minor flu symptoms. But today( Sat) the type of professionalism that i am use to was not there. It took too ppl to check me in and even longer for them them to give back my insurance card and …
I came to this facility in a panicked state seeking medical care and efficient treatment. Those two things were so, SO rapidly provided. I’d never been to this clinic before, yet I was immediately made comfortable, the PA I saw was …
Waited for about 20 minutes. The PA was very nice and informative. The nurse was quick which that’s great but seemed to have a bad attitude along with the checkout lady. No eye contact and not friendly at all. Straight and to the point. Get …
So I called to inquire about the COVID rapid test and the PRC (3-5) day test. On the phone the lady was really nice and even in person. The problem comes into play when I was told blue cross my insurance was not covering the cost of the …
This place was horrible. So dirty with masks on the floor. The doctor was nice but in ask reality they couldn’t so anything for me. Big waste of time.
The er is the best place to go.
Staff is kind and professional. Also, my wait was short. Great overall experience😊 …
My 2 year old son had a cut on his chin and it needed to be glued. After being turned away from the pediatric urgent care down the road, we took him to Genesee Urgent Care. The doctor and staff were very good with my son and he had a great experience. We will be sure to come here again if we have any other accidents in the future.
The staff at Genesee Urgent Care was thorough & extremely polite. I was required to visit their office for pre-employment testing. They made sure my results were submitted promptly to my employer. I would definitely visit them again based on my recent experience there.
Came in for a sore throat today. The waiting room was pretty busy but I was taken back to a room really quickly and seen by an NP. She said her name so quick I didn’t catch it but was extremely professional. Been to plenty of Urgent Cares but this is by far the best experience I’ve had at one.
I went the staff was amazing they help me out alot. Lamona was so nice and help me out tremendously. She was very professional and l informed me about was going on step by step. My nurse practitioner was also very helpful and educated me on what was going on with my foot. The front stay was amazing also.
They are friendly and great at their jobs. Wait times are a bit longer than normal which is ok I guess, but for some reason they charge $80 for a COVID rapid test when I’m pretty sure Walgreens does them for free.
Went for a COVID test. The doctor on staff was very pleasant and professional.
Edit/ reply to management: Being that I was hired in being paid less than Taco Bell’s hourly rate & constantly under staffed one star is deserved. Shame on your for violating HIPPA multiple times in the comments and attacking every comment that isn’t 5 stars.
Nothing urgent about the care provided at all. Sat in a room waiting for nearly an hour before I was told “sorry we forgot you were back here”
I am a disabled veteran with a chronic pain and swelling condition with my ankle that was broken during my time in the service. The intake technician wasn’t very friendly but ok. As she asked me about my symptoms she was rolling her eyes …
You have time to respond to everyone’s reviews then maybe you should have had enough time to come out and help those in need. A guy who was unable to walk yet received no help. Also maybe make that a suggestion the next time instead of …
doctors were really nice and chill, the only thing I don’t like is that you guys sent me to the ER with appendicitis and I had too stay over night. But either way, I love this clinic yall are the best <3
Stay away. Waiting room was uncomfortable and disconnect from staff and clients. When I was seen, they didn’t run any test and kept pushing UTI…I have bad case of pneumonia. Found out from another office couple days later.
My daughter had a bad cut on her head and I brought her to urgent care where we had to wait for a long time to be seen even though she had blood all over her face. Waited even longer after being called back to exam room and when the doctor …
You’ll be treated better elsewhere, I needed stitches and didn’t have a mask on me. Figured being a medical facility they would have one. On arrival I asked for one, the receptionist said that can’t give out masks. My hand was bleeding due …
Worst staff in the world. They are rude and disrespectful to you every time you step foot in there. The only decent staff here are the doctors and that is hit and miss. The lady at reception on Saturday March 27th is one of the rudest women …
I’ve been to different urgent cares but this is the first time I’ve been to this one and I will definitely go back. All of the staff was friendly. It was clean. The PA, Haley, was very professional and caring, she took her time and didn’t rush.I didn’t have to wait long. In and out in just over an hour. Definitely recommend.
After seeing the one star reviews I was a little hesitant about giving this place a try. I have to say that I was not only surprised by the friendliness but also fully appreciated the professionalism that I experienced. The staff and the …
This is the nicest and most
Efficient urgent care in Genesee County. The staff is always friendly and I always get in and get out quickly. Highly recommend it.
This place is awful, I went there to take a drug test for my new job, I was asked to empty my pockets and turn them inside out, so I obliged. Then I was told by the nurse that it looks like there was something in my pocket, mind you she had …
Horrible experience all I wanted was stitches and they denied me talking about I need to pay cash I’m a fully retired GM hourly with benefits
From covid testing to excruciating pain and broken bones, Genesee Urgent Care has always been there for our family! Exceptional staff, efficient service and convenient hours – we wouldn’t go anywhere else! We recommend GUC to all of our family and friends!
Have been sitting here for 3 hours today just for a urine test for my promotion at work. They have called back several other people that I was here before. It takes 5 minutes to give someone a drug test. I highly recommend not coming here. But the nurse was very nice and apologized. Just takes to long.
I took my child for an injured wrist, and the staff went above and beyond for them. When leaving they said, “Mom! Everyone used my correct name and pronouns!” It meant a ton to both of us, thank you! …
This clinic was clean, the staff were adequately masked and VERY FRIENDLY! I had to have some things done for employment for myself and my husband and all 4 days we were in the office we were very impressed by short wait times and how …
They’re so cool, I came here about three times in a week cuz my family’s accident prone and I’m always getting a new job. They’re open late and have friendly staff! 10/10
I have had two visits there and each time it has been a great experience in terms of the staff….a very high praise to Dage..the intake young lady..She was very nice, patient and professional..both doctors that i saw were great. I cant …
Unprofessional and rude staff, waiting time takes hours. the receptionist was unprofessional and rude. Waiting to speak to a manager all because I asked about the privacy policy they wanted me to sign for yet didn’t give me. Then wanted to …
I was there this morning with my sister who was miserable sick. I just moved to Flint from Southfield and will be going to this urgent care when I get sick because they were all so nice and professional. We got in, got treated, and got out …
1st of all there was someone sitting behind the receptionist desk eating pizza who didn’t even work there. Also the place was filthy it’s was filthy the Vince has so much dust and debris in it I thought we were gonna get sick just by …
Angel was vary caring and patient every time we are there they take care of you
I’ve brought my daughter here 2 times and both times we had different staff and both times they were so unbelievably caring! They are so very good with kids! Kind, considerate, and patient! My daughter is shy and doesn’t talk much to …
I showed up when they opened at 9am for a pre-employment drug test. The nurse up front was very rude and short with everyone. She purposely was skipping people an allowing others to jump ahead. Causing one man to yell an request a …
My daughter took my grandson into your facility on Sunday June 6th. He is 2 years old had swollen eyes and his breathing was very rapid and a cough with a fever. The person on staff tried to get an oxygen read and he wiggled around so she …
From simple lab tests to complicated diagnosis, this clinic can provide trusted care. Fast, efficient, friendly and clean office. The caring staff handled numerous patients in a timely manner. Front desk had me checked in in minutes and were great about communicating when I would be seen. Thank you for your amazing care.
Waited an hour and a half just to be told by the receptionist that my order was invalid. People are busy and don’t have hours to waste waiting in a waiting room only to be told to come back later. Ridiculously unprofessional and incompetent.
I’ve taken my family to this urgent care a few different times and every time we have had great service. Rather than sit 7 hours at a hospital E.R. I chose to go here. The staff is always super sweet! Kim at the front desk makes me have hope in people again. Thank you!!
Went there twice & both times got the wrong diagnosis & both times the doctor looked at me for about as long as it takes Taco Bell to shoot out of you. …
I have been going to this urgent care over 16 years and always have a great experience. Today I called to make an appointment and the front desk staff was so courteous and helpful and patient with me, which is refreshing during this …
I assume they are a bargain urgent care. My job company switched from a great drug testing clinic. The place was clean and speedy professional. I walked into this place and sat for a hour and half before I was ever addressed. Yet I …
Everyone was so friendly professional even though there was a lot of other patients they move very quickly getting you in and taken care of I recommend them to everyone
Worst urgent care I’ve ever experienced. 3 hrs for a TB test and others waited longer for simple urine tests.
My husband had 2 tests done there…the staff is Awesome & so patient…. especially Sheree’
… Sheree’ even made my husband smile 10x n he wasn’t nervous anymore!
Quick, courteous & professional! Great experience!
Intake person very personable. I then saw Gena (sic) who was very condescending. Said they don’t give antibiotics for poison ivy, even tho she did when I was there 7 years ago.
Do not go there! This place has terrible patient service! The front desk person was rude and very disrespectful. When I asked the girl at the desk for her name she said ‘I don’t have to give you my name!’ I told her I would be contacting …
Friendly staff.Reception area was consistently wiped down. You dont have exceptionally long wait times to be seen. Also I love their Telemed. They call back really fast and are quite through.
(Drug Screening)
This Place Was Very Nice & Clean and Very Efficient! It Was A Super Fast In And Out Experience And I Am Very Thankful! Not To Mention They Were Very Nice & …
It was VERY busy when I came into this facility. The wait time was long and not many names were being called back for quite some time. However, after the care and treatment I received I would gladly wait again. My toddler and I both had to …
The check in was very organized and friendly. Although there were several people ahead of me, the wait time was shorter than I expected. I was treated with concern and professionalism by everyone. A pleasant surprise as I have never been to …
Lamonna and Yasmine provided quick and fast service. I will continue to use this Urgent care because they treated me like a customer and not a number in line.
Death trap. Waiting 3 hours no one calling patients. Rude staff I felt like I caught COVID sitting with people coughing all over I was there for minor pain had to leave after noone was being serviced
This not Jordyn either THIS IS LEXUS GRIFFIS AND THE 2 black receptionist is rude and annoying as ever! They lie like they can’t look up your insurance when they can! They tell you they not taking your insurance that day and to come another day. Just unprofessional as ever! I’m waiting to speak with a manager now.
First of all I was there by 9:20am they open at 9am. So there were only a few people a head of me. I sat there until 10:30am and watched people come in after me check in and get called back and leave. At least 10 people came in after me …
This facility is atrocious and absolutely needs an intervention before inevitable legal action is taken upon them. This incident goes above the office manager. I will be filing a formal complaint with the State’s BCHS. Some professionals …
Wow!! The staff is amazing here, I have been to this urgent care many times and I can always say that the staff is always very professional and very friendly. I definitely recommend Genesee Urgent Care, the staff goes above and beyond.
The three staff members that took care of me were fantastic saving me money and hours by dealing with a fairly serious condition ( cellulitis) and keeping me from the accursed hospital! Don’t get me wrong a lot of great people work in hospitals, but they are so overwhelmed! So thankful for the Urgent Care, what a blessing!
This is my go to Urgent care and now I’ll no longer come here for my urgent needs. Arrive to the business at 8:45pm the 1st doors were unlocked, however the 2nd doors were locked. I seen an employee walking in the receptionist area, put her …
This place does not respect the providers. They are rude to one another, MAs calling the provider a “bitch/MF” and she did nothing but chuckle and shrug it off. How rude?! The Site manager shows zero concern for patients having to hear …
Terrible patient care!! Son was just seen there with severe chest congestion, cough, chills and they said they would swab for COVID and RSV and only used one swab. Per our primary care doctor, that is not even possible to test for both with …
I’ve been here twice now and both times the entire staff was friendly, professional, caring, and did their best to get everyone through in a timely manner without sacrificing care. The prescriptions I needed were also called in quickly. Thank you, I’ll be back!
No one ever wants to be at the ER or an urgent care. But when you really need one, I prefer this one. The staff are friendly and efficient. The place is clean and welcoming. The physicians seem very knowledgeable and don’t waste my time. …
Stevie was absolutely fabulous. Her knowledge and professionalism was off the charts. I am no fan of doctors but she eased my fears and kept me laughing through my whole visit. The entire staff was friendly and upbeat. Great location.
I will NEVER GO HERE AGAIN!!!! I was treated VERY RUDELY. They called my name to go back and because I did not move fast enough when I reached the door to go back the Medical Assistant turned around and the door closed. Then she called the …
The provider was not only dismissive of my sons symptoms but would not test him for the flu, “because he was negative for covid” went to another Urgent Care and tested positive for it. On top of that tried to complain to KELLY the office …
When I walked in I was told to fill out a label. I waited over an hour to be called up to give the front desk staff my ID and insurance card and be provided with new patient paperwork. After I filled out the paperwork I waited another 20 …