words cannot begin to describe how much i hate this internet service, i’m pulling my hair out right now in frustration from constantly getting disconnected during online games.
The internet speeds are so incredibly slow, and currently the internet is barely working in general. Y’all should greatly consider improving your service for those living in the country within the city limits.
Mediacom is begging me to come back and I finally feel like I have the upper hand thanks to GC/ Fiber me QC. They never cared about me when they had a monopoly on my neighborhood, funny how they do now. I haven’t had any interruptions, …
always get what I pay for and the customer service is great – its nice to see initiative taken with fiber rollouts across the QC area! The only thing I can say is I wish they offered even faster home speeds (i would pay for them!)
Might as well not have internet because it is out all the time. Especially weekend and holidays. Of course, no one ever in office to do anything. DO NOT USE THEM UNLESS YOU HAVE TO!!!!! Currently running off phone hot spot to get internet …
I had the slowest mediacom service and it was always going out. Sonetimes all day . I live in Cambridge and switched to Geneseo DSL a couple months ago. I have not had any problems with it and it is much faster than the mediacom was. …
Internet speed is so slow I cannot even browse the internet. As far as having them help me with any issues, including service going out, forget about it. Told me they would have to charge me $100 to help me with my service interruption. I …
Our internet went out in an ice storm. It took them 5 days to get it running again and after it came back on our ping rate went from 6ms to 44ms. When we called them to fix the problem they said our ping was always around 44ms and that it’s …
$25 to cancel your service. Let that sink in, you have to pay them to if you want to cancel your service. “We do have to send a technician” Right there is also something called the cost of doing business. It also could have stayed connected …
Called today since the modem I have from them was not working was told that since power went on and off at my house we lost service and they would have to send someone out. Then was told that we can not get anything scheduled since …
I gave them a 3 star simply because of their technicians. Danny came out to fix a problem, he was just amazing. Very kind, courteous, and made sure not to get my floors dirty 😉 He fixed whatever issue there was and more. They make the …
Poor quality low speed internet. Its hard enough to simply google stuff, good luck trying to stream Hulu Netflix YouTube etc, and you cannot game at all. Perhaps their fibre is better but they dont currently offer it in my area. overall the customer service is okay at best, but the product is god awful.
Fiber is great when it works. When it doesn’t work, just cancel your service because paying for the broken service while trying to get it fixed is more trouble and costly than the cancellation service fee. Yes, if your moving, make sure …
The elephant in the room is that Mediacom used to run Henry Co. With Geneseo Communication supplying dedicated fiber internet to each household I am happy to be away from the overpriced Mediacom. …
We were having some slight buffering and a phone call with VERY knowledgeable and helpful team member explained options. We decided on the lowest cost option to see if that was sufficient and it was. All this at the very end of their workday !
I was turned off despite getting an email that simply said pay by the 24th of april. I was not notified, or contacted despite Geneseo saying how great they communicate with customers. When I called and asked, I was told “well, we get very …
i cant even give them a 1 star rating. i was a customer for 10 years when i moved out here in 1997 and their customer service was poor and the reliance of their service was also poor, that is why i switched to mediacom for better service …
Internet speed keeps up with all our streaming devices for a family of 5 with no lag for gaming or for streaming movies. Very easy setup and easy to upgrade to higher speeds at a reasonable cost
We have used Geneseo Communications for internet access for just over 2 years now. When we signed up with them the customer service was excellent from the office staff to the installer. We have had no downtime at all. And, everything is local.
Had fiber internet installed late Fall 2021 and it is phenomenal. I can run 2 smart televisions, laptops, and tablets all at the same time and never have any buffering or lag issues while streaming. The technician that installed the fiber was fantastic and very helpful.
Have had no internet problems. Monthly cost is reasonable. I have a average speed selected and it’s more than enough. We only stream Netflix. Service with Geneseo Communications is excellent.
I would give ZERO stars if I could. Service is intermittent then just quits. I’ve had the service for a month and have had two outages! Do not sign up for their service. Customer service is awful even worse than there internet service.
Can’t wait till my contract is up so I can go back to Xtream. I spend more time watching the circle spin than TV or computer. It is the worst. Very disappointing.
I’m very pleased with the service we receive, especially in terms of Geneseo Communications as our Internet provider. The new fiber-optic system is fast and reliable, and whenever we have called for tech or service support, we’ve gotten it quickly and efficiently, whether it’s over the phone or in person.
This company has a complete lack of communication and respect for local businesses. Only working during peak operating hours, digging on private property without communication, parking equipment on private property overnight. Blocking off …
Love the service
Reliable Internet.
internet so bad
Helpful and great follow through.
Great customer service!
Service is very slow
Great Service!
Their internet is not reliable.
Excellent internet provider
Just do your own research before believing the info on their site.
Reliable and quality fiber Internet service.
Great customer service! They are very prompt and easy to deal with! Very community minded!
The internet is junk. I call at least once a week for them to fix it.
Great service at a decent price.
Consistent and responsive service. Uptime – fantastic.
Never lost internet connection and my speed is always spot on or above what im paying for.
Worst internet service you could have. Never got the full speed paid for and it’s always $35 for them to come look at something that is their problem.
words cannot begin to describe how much i hate this internet service, i’m pulling my hair out right now in frustration from constantly getting disconnected during online games.
Everyone that gave this a five star must live by themselves because in my family of 6 I’m always at 100 – 300 ping
I have not had any problems with Geneseo internet services
Reliable service and very fast!
I have nothing but good things to say about Geneseo communications it has worked well for me and has saved me a lot of money since I dropped Mediacom
The internet speeds are so incredibly slow, and currently the internet is barely working in general. Y’all should greatly consider improving your service for those living in the country within the city limits.
I love the High speed that you provide but wish it was cheaper , as there are other companies that do so for less !
Mediacom is begging me to come back and I finally feel like I have the upper hand thanks to GC/ Fiber me QC. They never cared about me when they had a monopoly on my neighborhood, funny how they do now. I haven’t had any interruptions, …
always get what I pay for and the customer service is great – its nice to see initiative taken with fiber rollouts across the QC area! The only thing I can say is I wish they offered even faster home speeds (i would pay for them!)
Although decent speed, they never reach the speed indicated or sold when I signed up.
Might as well not have internet because it is out all the time. Especially weekend and holidays. Of course, no one ever in office to do anything. DO NOT USE THEM UNLESS YOU HAVE TO!!!!! Currently running off phone hot spot to get internet …
I had the slowest mediacom service and it was always going out. Sonetimes all day . I live in Cambridge and switched to Geneseo DSL a couple months ago. I have not had any problems with it and it is much faster than the mediacom was. …
Internet speed is so slow I cannot even browse the internet. As far as having them help me with any issues, including service going out, forget about it. Told me they would have to charge me $100 to help me with my service interruption. I …
Our internet went out in an ice storm. It took them 5 days to get it running again and after it came back on our ping rate went from 6ms to 44ms. When we called them to fix the problem they said our ping was always around 44ms and that it’s …
$25 to cancel your service. Let that sink in, you have to pay them to if you want to cancel your service. “We do have to send a technician” Right there is also something called the cost of doing business. It also could have stayed connected …
Called today since the modem I have from them was not working was told that since power went on and off at my house we lost service and they would have to send someone out. Then was told that we can not get anything scheduled since …
Great internet service, thr best customer service and support I have ever experienced. If they serve your area, get it, you won’t be disappointed.
been with them 6+ years and have had NO PROBLEMS AT ALL!
i pass there info on to people that are looking for fiber internet
We love the high-speed service with no outages! Worry free internet at an affordable price! Thank you!
I gave them a 3 star simply because of their technicians. Danny came out to fix a problem, he was just amazing. Very kind, courteous, and made sure not to get my floors dirty 😉 He fixed whatever issue there was and more. They make the …
Poor quality low speed internet. Its hard enough to simply google stuff, good luck trying to stream Hulu Netflix YouTube etc, and you cannot game at all. Perhaps their fibre is better but they dont currently offer it in my area. overall the customer service is okay at best, but the product is god awful.
Fiber is great when it works. When it doesn’t work, just cancel your service because paying for the broken service while trying to get it fixed is more trouble and costly than the cancellation service fee. Yes, if your moving, make sure …
We have had their fiber internet for a couple of years and I can count the number of outages we have had on one hand. …
Much faster and more stable than our old WiFi
The elephant in the room is that Mediacom used to run Henry Co. With Geneseo Communication supplying dedicated fiber internet to each household I am happy to be away from the overpriced Mediacom. …
We were having some slight buffering and a phone call with VERY knowledgeable and helpful team member explained options. We decided on the lowest cost option to see if that was sufficient and it was. All this at the very end of their workday !
I was turned off despite getting an email that simply said pay by the 24th of april. I was not notified, or contacted despite Geneseo saying how great they communicate with customers. When I called and asked, I was told “well, we get very …
Their DSL is unusably bad, and they trick you into signing up for it with the promise of fiber that never comes. …
i cant even give them a 1 star rating. i was a customer for 10 years when i moved out here in 1997 and their customer service was poor and the reliance of their service was also poor, that is why i switched to mediacom for better service …
Internet speed keeps up with all our streaming devices for a family of 5 with no lag for gaming or for streaming movies. Very easy setup and easy to upgrade to higher speeds at a reasonable cost
We have used Geneseo Communications for internet access for just over 2 years now. When we signed up with them the customer service was excellent from the office staff to the installer. We have had no downtime at all. And, everything is local.
Had fiber internet installed late Fall 2021 and it is phenomenal. I can run 2 smart televisions, laptops, and tablets all at the same time and never have any buffering or lag issues while streaming. The technician that installed the fiber was fantastic and very helpful.
Have had no internet problems. Monthly cost is reasonable. I have a average speed selected and it’s more than enough. We only stream Netflix. Service with Geneseo Communications is excellent.
I would give ZERO stars if I could. Service is intermittent then just quits. I’ve had the service for a month and have had two outages! Do not sign up for their service. Customer service is awful even worse than there internet service.
Can’t wait till my contract is up so I can go back to Xtream. I spend more time watching the circle spin than TV or computer. It is the worst. Very disappointing.
I’m very pleased with the service we receive, especially in terms of Geneseo Communications as our Internet provider. The new fiber-optic system is fast and reliable, and whenever we have called for tech or service support, we’ve gotten it quickly and efficiently, whether it’s over the phone or in person.
This company has a complete lack of communication and respect for local businesses. Only working during peak operating hours, digging on private property without communication, parking equipment on private property overnight. Blocking off …