I have been in the waiting room in pain for 4.5 hours waiting for a bed and a doctor. I have never had this experience in another Quad Cites ER. I get that I may not be as emergent as others but if you don’t have staff or beds tell people so they can get care in a reasonable amount of time in a different hospital.
I went in for a procedure on 1/17/2023 at 1230 my room was 2236. I had a great team of nurses I forgot their names very good people to have on your staff. Caring and supportive and knowledgeable about all my care while I was their and …
ER took 30 minutes to get father-in-law in with a serious medical condition…meanwhile a teenager came in with a sore finger and got in ahead of him…REDICULOUS!!!
It will hard for me to get help to go to the bathroom or get something for pain I have to push the button 3 or 4 time before I can get somebody to come in my hospital room I hope this is my last night stay here
They are very slow and doc only be in one time and since hes been in havnt seen a nurse there not even a call button in the from was here for over 7 hours very disappointed
I got overcharged significantly and I have been trying for well over a week to get in contact with someone to try and fix it, and no one will return my calls, and obviously no one answers their phone during business hours… Why would that be the case.. Go to Trinity and save yourself the hassle
You’d better have the money to pay them or they will harass and threaten you ad nauseum. Best to avoid them if at all possible. Their care was mediocre.
From the moment you walk into the hospital you are talked down to and treated like you are a bother to them! Not one employee out of the 7 I had to deal with have any compassion. I don’t recommend this hospital to my worst enemy! Find somewhere else
Terrible staff and a terrible hospital. My friend was racially profiled by the staff and was asked to leave when trying to visit his girlfriend who was just admitted to the hospital.
This is the worst hospital in the whole country, they are not friendly and they never treat you, I don’t know why there are hospitals like this in the United States.
Worst place ever! In the event of an emergency you’re probably better off staying home! This place doesn’t care about people and it shows. All of the staff seems like they would rather not be there and no one actually listens to you.
This is on the Lab. The web site states that the lab closes at 5:30 pm. I arrived at 5:20 and was told the lab already closed. I question the closing time and told the staff that the web site says 5:30. The staff tod me the lab closes at …
Came in on a Monday and told to go home…sent back by family doctor and now sitting in the hallway waiting and no one has even had the decency to even acknowledging us…
The nurses and doctors of Genesis are life-savers. I have visited hospitals in several different areas of the country, and the standard of care at Genesis is by far the best.
Terrible service! Extremely rude and poor bedside service. The murse was so condescending I was shocked to speechlessness. He should have his license reviewed. Also had exorbitant cost for a simple 15-minute visit.
Extremely disappointed in their billing system. I received a 600 dollar bill a year later after my children were born. I had taken out a health loan to pay off my bill and was told everything was processed and then received this bill a year …
Made my girlfriend wait over a year for hernia surgery which they subsequently botched resulting in infection and continuous pain to this day. Steer clear.
2012 I went into Genesis East emergency room due to the fact that I had ovarian cyst that was causing me a lot of pain they gave me pain meds and I met with the surgeon who decided to remove the cyst I went in for surgery at 1:30 in the …
They remodeled since last month, I come monthly for blood work, I would go right into lab, get blood draws and be on my way.
Now you have to go to sign in, get a number, wait in line with everyone else to …
Attended a class on Motorcycle Accident Scene Management sponsored by Hoker Trucking at the Genesis Heart Institute. Great place for this type of function. Modern technology and comfortable seating and temperature. Looking forward to seeing another presentation at this location.
I called the hospital and they’re not separating vaccinated blood from unvaccinated blood donors my husband has lung cancer and I do not want him to have vaccinated blood in him
Wonderful hospital and staff! Excellent job to all the nurses in the ICU & Surgical floor depts including Sara, Kathy, Heather, Ann, Lynzy, who cared for my hubby🤗🤗🤗🤗🤗🤩🤩 …
Went to Genesis thought they were one of the best hospitals around come to find out all they wanted to do was over medicate my wife Dr.Airys almost did her in Thank heavens we were at another hospital . They seen what was going on and took …
Not very clean place had bottles of water on the ground in the waiting room and throw up bags in some of the chairs.Also didn’t seem to really talk ti one another cause we were told one thing and then told another.Through nurses were nice I will not be going again to this place
I was in a car accident, I sat in the emergency waiting room in so much pain for over an hour. I witnessed 3 people who came in after me, get looked at before me. They have finally called me in they may be able to redeem themselves.
Excellent care, nurses went above and beyond to help, social workers and PT were great, thanks to 3rd floor staff. Ryan in Security worked hard to assist us with our needs.
Care was great until it was time to go home. After doctor said we could go home and financial paperwork was done it has taken HOURS to get IVs out and get to leave.
Let us out!!
The pediatrics and birthing staff are excellent and have great bedside manner. The cafeteria is inexpensive and very good. I have yet to eat something here that I didn’t like. (Breakfasts are the best)
I had two PT sessions, 30 minutes each at the Valley Fair Genesis Physical Rehabilitation location and they charged me $416.00. I was floored when I received the bill especially since they told me on my first visit it would be around $80.00 …
The nurses ignored my mother when she was begging for help. The doctors didn’t do their jobs and waited for the morning doctor to come in and do it for them. This place is a sad excuse for a hospital. Shame on all of you.
Epic fail! The clinical staff are amazing and caring people. It’s too bad they work for such a sleazy and unethical company. Their billing office has outright lied to me repeatedly. Even in writing! Been fighting with them over the same …
Do yourself a humongous favor, do not, I repeat do NOT, go to the Genesis ER between the hours of 7a and 7p. I am guessing they are the major trauma center for the area, and that is when the most traumas occur, it seems. Which means if you …
Very disappointed. The nurses were nice. Meals were over an hour late, nothing in the room for info on how to make outbound calls or TV guide. Waited over 4 hours for discharge, that’s ridiculous.
4 year old keeps vomiting and diarrhea and no color yet we’ve been sitting here with nothing for over 3 hours .I had to ask 2 people for a damn blanket for him, which he was physically shaking he was so cold. Never have him fluids or iv or …
I can’t say much about patient care inside the hospital bc the EMTS scared me so bad that I didn’t even want to stay. I have no idea who trained them to do IV fluids but I have had plenty in my 25 years and it has never hurt to the point my …
Do not go to this Genesis. I recommend OSF or Unity Point. Took them 4 hours to release me but did not offer overnight care (had to sleep in a hospital bed & leave in the middle of the night). At least they have after hrs testing unlike …
A big thank you to Kishanna and the rest of the team that took care of me during my stay. Every single person that I interacted with was extremely helpful and caring.
Had my father there in the ER for Copd complications first set of nurses were very nice then second shift came in the aide that came in his room was very rude talked to him with her back towards him my father is hard of hearing so when he …
The emergency room department is a complete waste. The nurses are ok, but the doctors must have got their degree from a Cracker Jack box. Don’t recommend. I have a lot more to say, but there better times to say it.
Nurses were courteous and helpful. Scheduled appointments and followed up. Surgeon explained the procedure well. Didn’t talk down to me or belittle me. Excellent center..
I was scared, zero clue what was happening to me, and the staff was rude as all get out. When they came back and told me that they had no idea why I had issues like I did….they sent me on my merry way. Just told me to check in with my …
I was admitted here for an ailment. And staff was amazing, courteous and very knowledgeable. They educated me on things I needed to know and the care I received was high quality. Everyone was kind to me and there was alot of great …
Doctor Gross wouldn’t even educate us on my mom’s condition she went in with Covid/pneumonia was progressing until they kept her heavily Sadated the Rn called me stating my mom Dyalis Cathider was “misplaced” witch caused a clog in the …
Love the staff here! All the Receptionists are very knowledgeable and very kind, professional. My Dr., David Anestaad is a VERY talented, skilled Surgeon whom I trust tremendously. He has never streamed me wrong about my Health. He is a …
Our first daughter, Brylee, was born in the birthing unit here at Genesis. The care was professional and very comforting during our stay and arrival into the world. Exceptional staff to take care of your needs and wants. They took good …
L&D center nurses and staffs are great. They need some work on housekeeping though. There were literally trash from previous occupants and spider web when we moved to postpartum room.
Thank you to the ER and to the nursing staff on the second floor for taking such good care of my father in law (2412 CIU) on Sunday 09/02/18 Brittney specifically, you’re a doll. We spent only about a half an hour or so and you were so thorough. From one healthcare professional to another, you absolutely are a top notch RN!
Do not go here I took my daughter here today because she had swelling on her legs she’s 36 weeks pregnant this her first baby well anyways they took her urine to do some tests we waited almost 2 hours and the nurse comes in and told her …
The medical staff in Labor & Delivery/ Post Partum and most especially the Neonatal Intensive Care Unit (NICU) are especially passionate in not taking care of our daughter, but also my wife. Karrissa (Labor & Delivery), Holly and Trena …
Just getting over COVID and I was having shortness of breath. Instead of just treating me like nothing was wrong, maybe you should have looked a little further!! My new doctor listened and I go in for open heart surgery next week. MASSIVE FAILURE FOLKS! I will stay with Unity Point from now on.
Most terrible service I’ve ever had. They didn’t help my mom, and they possibly killed my moms best friend sister! I went three weeks ago with numbing in my leg, they ran up insurance with x-rays, and everything I asked well could it be a …
4-7-2019; It was a dark and stormy three weeks. The liftoff started with me fainting four times in two hours, once while on the phone with 911. Left blood all over the bathroom, lost small part of one finger. At the start of the second …
Children’s mother received food poisoning here twice in one visit while having our 3rd child. We are now terrified to have to stay there ever again and be served any food that comes from their kitchen. The staff are also liars and will say …
A good friend of mine was a patient on the Medical Pulmonary floor. Her nurse Kathy was rude, she had brown hair and was on the shorter side. She didn’t seem to want to answer any of our questions, and was more focused on what other people …
Emergency room is really interesting on a Saturday night or should I say Sunday morning, however the service and follow-thru was stellar. Then after emergency surgery both the post-op and 3rd floor nurses is what you hope for with the …
I had my baby about two months ago, and I have been wanting to write a review. I had one bad nurse but the rest were amazing. I had a nurse named karrissa everyday I was in labor and she was amazing and she helped me a lot through labor! I couldn’t have asked for a better nurse to help me a long the way!
My wife and son are in the er. She has been there for 31/2 hours. No doctor has come in the room. One nurse has come in looked at him and said doctor will be in. 3 hrs later they bring him in Pedialyte and zoafran. Then said doctor will be …
I was traveling from Wyoming to New Jersey (home) when I found myself not breathing well. Not knowing what to expect, I went into the Genesis Medical Center ER. They found a massive blood clot in my lungs. They were quick to respond and …
Terrible hospital. I got transferred from Genesis in Aledo Illinois for pancreatitis. Aledo had me hooked up to an iv and started testing within 10 minutes. When I arrived in Genesis East in Davenport, it took 3 hours to get assigned a …
I get the whole covid thing, but you welcome should not be “where do you think you’re going!”. Yes that is the exact quote I was given. Try some kindness if you want me to treat you with kindness. Calling security while I wait at the …
I would not recommend Genesis East Davenport IA to noone. There were some good staff but not many administration just found excuses.14 day stay patient never turned ,no bathing, staff in room slept at night. Violated privacy. Staff talks …
So my father was on the forth floor. The nurses were very unhelpful and very rarely checked on my father and put a patch on him “so they didn’t have to keep walking down the hallway”.nurses are also very unfriendly.
I’ve never had any surgery before and I was scared when it went into Genesis East for knee surgery….just for knee surgery. However, I was instantly made comfortable by my nurse who’s competence I couldn’t question. Usually my arm will not …
When I was rushed in with bleeding at 36 weeks pregnant the hospital staff was AMAZING! I couldn’t say enough good things about all the nurses I got to interact with, or the amazing OBs on my case. Dr. Aronson and Dr. Barclay took such good …
I had a surgery done here and I can’t tell you how grateful I am, starting with the admin gentleman all the way up to the surgeon and obviously all the nurses in between. Fantastic service and a great attitude. Attitude really does mean …
I went in to the ER Friday night for severe shoulder pain. I was brought into the ER quickly and immediately attended by staff. I got my radiology within two hours of being there, while constantly being checked in on by nursing staff. Turns …
We took my Dad to the ER around 2 p.m. Wednesday, Nov 18, 2020. Because of COVID no one could go in with him They took my phone number and my brother and I had to wait in my car and they said they would keep me informed on his status. …
You would think I would learn my lesson and just skip going to this hospital’s ER. But this is the first hospital that comes to mind every time we need one. Never again. Poor service, desk staff is not compassionate nor are they very …
Wife delivered our first child here. Nothing but great things to say. The staff were excellent and went above and beyond to make it a great experience!!
although i went to er.i was treated better, the drs were amazing. like i remember. except at discharge tthe dr came in spoke with me concerning some referrals , medications he was sending to pharmacy and wanted me to have a shot before i go …
Waited over an hour for a nurse to help our friend who was in the critical care unit. Spoke with four people trying to get help and no one showed up. I waited in the hallway after visiting hours and no one would speak with me. I would NEVER want a family member or friend to have to be a patient here!
Would have given a no star if I could. We took my son to the er. He had fallen off a skateboard and was bloody and in and out of consciousness. I was told when I arrived that I couldn’t see him due to the one person rule. I was approached …
Overall, not the best hospital system we have in the QC. Unity Point has its own flaws, but I really prefer that network over Genesis. I’ve been inpatient in both and had labs done at both, and I just really don’t like Genesis overall. The …
I worked in Sterile processing I have never seen a department so backstabbing . Especially the leads on 2nd shift . I wonder how many fired for no reason or given a narcotic that looks like candy on the job. Horrible and very unstructured …
I would rather stay home and die since you’ll be in the waiting area I might add I dropped a bloody gauze from lab at 4 30pm came back at 1am it was still there and trust I know someone that’s racist I will never ever do a human being of any color how they did me with a102 fever and am still sick thanks for nothing
I really hate this hospital. They didnt take care of my brother at all then they released him in the middle of the night after he had very high blood pressure and 3 seizures. The doctor didn’t care at all to keep him or take care of him. This hospital already falsified medical documents the last time and now it’s just pure neglect.
My father was brought in coherent and lucid but moved from the ICU to the cardiac unit. The cardiac unit seemingly didn’t monitor him until he lost consciousness 12 hours later after progressively getting worse throughout the day. He was …
Desiree the receptionist was such a great help! She beat a world wide record of taking a solid TWO HOURS to print out a SIMPLE doctor’s excuse note! Even better, she made sure to give us very arrogant attitude on the way out! Was not …
My friend went into the er with a terrible cough and they did absolutely nothing. Didn’t even listen to her! She said it was the worst experience she’s had.
I worked as an RN for 15 years acute care, worked on every floor. I went with my daughter (who was diagnosed with covid over a week ago) to genesis east ER. Boy has that place gone down hill. Fron the admitting lady to security to some …
They have been great to my mother (heart attack and cardiologist followups), but most of the time when I bring her here I would like to use one of the electric vehicle charging stations and much too often I see gas cars parked there. …
At hospital with my mom. I just had to help an old dude a couple rooms down. Heard him hollering “help me” and slowly went that direction in case someone fell in the bathroom or something. Nurse was sitting at the station not even moving. …
We arrived to this hospital (which my brother’s Dr said to go); we live in Clinton. Nearly 6 hrs later we are still waiting in the ER waiting for a room in the ER (my brother’s labs are abnormal, that is why we are here). We are given the reason why he isn’t being seen is due to staff shortage.
Had a C-section here back in July. Staff basically deserted us on the first day after being transferred to the postnatal unit. As first time parents my husband and I had no clue what to do. We were left for hours ignored, and was told we …
Waited over 3 hours to be seen and the nurse practitioner acts like she hates patients and just wants to go home. Not a kind word by nursing but the CNA’s are great. Great job Genex for taking money and not providing care
We were traveling home from Colorado when we decided to stop at the largest truck stop. My 15 year old daughter had a 10 minute gran Mal seizure and was transfered here for ER care. Everyone was fantastic. I was able to get in to be with …
I was jest a Patient at Genesis East for and emergency surgery and all Doctors and staff and nurse were very nice and was ther for all my needs And concerns.they were very helpful when it was time for my surgery and when I came back they …
I never write reviews, then again – I almost never see excellent health care anymore! I can not say enough good things about this place. My mother went in for heart surgery this past week and the care we received has been superior. From the …
Nursing staff ESPECIALLY Elyse and Kate on the Pediatric Floor are seriously The Best!!! Suzanne from the lab couldn’t have been more kind or patient!! We appreciate everything you guys did this past weekend! And a big thank you to the …
Went to the ER due to my hubby having High BP after his surgery and what his surgeon told us to do. Have been here for 6 plus hours. It’s ridiculous they give no Information on how much longer. He had back surgery and is in a lot of pain cause he can not sit for more than 10 minutes. Come on. GENESIS, do better..
If you have a death wish, go here. Doctor’s referred me to physical therapy instead of the heart Dr. I had heart failure. Covid got me. I got it early so no test for me, and no help. Go to Iowa City, you’re much better off. They did my father the same way. I also had a cousin die from their incompetence.
Took my wife to ER Thursday evening with severe abdominal pain. She stayed in ER until Saturday afternoon when she was able to be transferred to another hospital for surgery (specialist). The staff of the ED was amazing to my wife and I. I …
Thank you so much for being there for me last year at this time when I woke up after two weeks of Sedation on a ventilator do to Covid. Thanks to All. Sincerely Steve Lawson
I have been a patient here for many years. It used to be a great system. I even worked there for a few years. Now I wouldn’t take my worst enemy here. Docs just want to refer you to a specialist. And god forbid you need an ER visit! …
I was here Thursday with my dad. He needed a surgery (second floor). The nurse Missy was very nice and his doctor was professional and considerate. I’m mostly writing this review because the nurse Di was AMAZING! She really went above and …
Arrived at ER at 4:48 for possible kidney stones. Its 8:13 and the only thing done so far is had vitals taken. Would not recommend this place if you need medical care.
My son was in the ICU. He was in liver failure from the beginning. I asked to speak with a doctor for almost 2 weeks. In that time his heart stopped and he was revived.. after this I put a DNR on him. Had I known his dire condition and …
The wait in the er is horrible 3.5 hours to get into a room for my husband who had surgery on Monday and had to be readmitted on Wednesday. He also had to stay in the er overnight due to no rooms available. Maybe you shouldn’t have closed the other er so you could help more people at the same time.
If there could be a minus star I would give it. I was taken to the hospital by ambulance as a direct admit and changed to observation without notice. No one answered my call light. I was denied critical tests because they neglected to test me for COVID upon admittance. Stay away from this place.
Super mad right now, I was literally just escorted out by two security guards and treated like some sort of criminal thanks to a very rude nurse. They seriously just made me leave telling me that I can’t be there after letting me sit there …
I came to the ER at Genesis East and was so disappointed in how slow they were. We arrived at 7:30pm and the waiting area was busy with people saying they have been there since 3pm. They indicated they have a triage system not a number …
Arrived at the ER due to having chest pains and was sent in by my PCP and cardiologist. I had just had a major heart attack 6 weeks prior and as long as you arrive by ambulance, you’re at least seen. Don’t walk in because I sat for 10 …
Best hospital experience I had. Got in, plenty of Nurses in each department, being helpful, courteous, answering questions. The doctor was excellent, I felt at ease not rushing the process and checking in often and being thorough.
This is an absolutely terrible hospital. My dad was admitted here alive and alert but with dangerously high blood pressure. He was placed in the ICU initially. For some incredibly stupid reason the hospitalist moved him out of the ICU …
We have had two of our children here now. The first time was a rush of nurses doing things and telling us we couldn’t hold our baby while sleeping. Then no carrying our baby. …
Lllll
I have been in the waiting room in pain for 4.5 hours waiting for a bed and a doctor. I have never had this experience in another Quad Cites ER. I get that I may not be as emergent as others but if you don’t have staff or beds tell people so they can get care in a reasonable amount of time in a different hospital.
I went in for a procedure on 1/17/2023 at 1230 my room was 2236. I had a great team of nurses I forgot their names very good people to have on your staff. Caring and supportive and knowledgeable about all my care while I was their and …
Born here!
As bad as it gets.
Great Hospital!
They are great 😊 …
Clean and nice employees
C ery rude receptionist
Train wreck of a hospital. Steer clear.
Staff are very professional and kind.
Horrible wouldn’t recommend
Got lost in building
what are they talking about 5 star all the way. FAKE NEWS!!!
Nursing staff rude. Floating nurse very rude
Radiology department is great
Care was great. Always in good hands.
Wait time at the ER is over 6 hours!!!!!!
Patient in October and November. Impressed with updated facilities…
Service can be slow but the nicu is top notch
Great nurses that care!
Husband was turned away for a past due balance of $200 this place is a joke!!!
They were very nice , most said hello.
They never seem to keep up on their patients and their medicines or truly care For their patients. 😠 …
Worst Hospital I’ve ever been too!!The whole staff are lazy and worthless.Especially in labor and delivery!!!!!!!!!
Worst hospital ever. If your going to die just stay home because they are useless
Currently undergoing a $150 million dollar renovation and expansion so it’s hard to rate it accurately but the staff is very friendly and caring.
The ER is so slow it’s a disgrace to the medical community. 4 hrs of waiting to be told it is nothing. Never going back there.
Don’t ever go to Genesis East they will give you highly addictive drugs and you have to diagnose yourself before you get the correct treatment.
ER took 30 minutes to get father-in-law in with a serious medical condition…meanwhile a teenager came in with a sore finger and got in ahead of him…REDICULOUS!!!
Awesome staff here. They’re very thorough and good at what they do.
Best staff ever . I’ll always remember ms.wendy, ms .Jeri, ms.katie. the best . They went beyond to make my stay the best .
It will hard for me to get help to go to the bathroom or get something for pain I have to push the button 3 or 4 time before I can get somebody to come in my hospital room I hope this is my last night stay here
Great care from both the ER and the Cardiac floor!
Drive to trinity. This hospital is a joke and a nightmare!
Avoid if possible. Horrible nursing staff on surgical outpatient floor. Run as fast as you can!
Great place! Love the remodeling. We’ve had birth and loss here and everybody here had been awesome!
this place is musty and ran by rude workers who don’t care about ppl
Received multiple robo calls from this company, put on hold for an hour each time with no answer from a representative
They are very slow and doc only be in one time and since hes been in havnt seen a nurse there not even a call button in the from was here for over 7 hours very disappointed
I got overcharged significantly and I have been trying for well over a week to get in contact with someone to try and fix it, and no one will return my calls, and obviously no one answers their phone during business hours… Why would that be the case.. Go to Trinity and save yourself the hassle
ER doctor’s we’re rude and demeaning. Will never return to this hospital. Nurse’s we’re great though.
The emergency room charge nurse Angela is amazing!
They have a VERY difficult job to do and do it extremely well!
You’d better have the money to pay them or they will harass and threaten you ad nauseum. Best to avoid them if at all possible. Their care was mediocre.
From the moment you walk into the hospital you are talked down to and treated like you are a bother to them! Not one employee out of the 7 I had to deal with have any compassion. I don’t recommend this hospital to my worst enemy! Find somewhere else
Nursing staff in outpatient is awesome, special thanks to Hope. Yasmin my surgical nurse was great. Thank you.
Terrible staff and a terrible hospital. My friend was racially profiled by the staff and was asked to leave when trying to visit his girlfriend who was just admitted to the hospital.
This is the worst hospital in the whole country, they are not friendly and they never treat you, I don’t know why there are hospitals like this in the United States.
My daughter had the most wonderful nurses during the delivery of my granddaughter. Nicki and Heather were awesome.
Worst place ever! In the event of an emergency you’re probably better off staying home! This place doesn’t care about people and it shows. All of the staff seems like they would rather not be there and no one actually listens to you.
This is on the Lab. The web site states that the lab closes at 5:30 pm. I arrived at 5:20 and was told the lab already closed. I question the closing time and told the staff that the web site says 5:30. The staff tod me the lab closes at …
Came in on a Monday and told to go home…sent back by family doctor and now sitting in the hallway waiting and no one has even had the decency to even acknowledging us…
The nurses and doctors of Genesis are life-savers. I have visited hospitals in several different areas of the country, and the standard of care at Genesis is by far the best.
THEY UNPLUGGED FROM THE LIFE LINE TO CHARGE THIER PHONE TO WATCH COCO MELON
Emergency room? This place is a joke. I have been here for 5 hours. Many others have been waiting longer. Pathetic!
The fountains out front were on and looking beautiful!
Terrible service! Extremely rude and poor bedside service. The murse was so condescending I was shocked to speechlessness. He should have his license reviewed. Also had exorbitant cost for a simple 15-minute visit.
Extremely disappointed in their billing system. I received a 600 dollar bill a year later after my children were born. I had taken out a health loan to pay off my bill and was told everything was processed and then received this bill a year …
Made my girlfriend wait over a year for hernia surgery which they subsequently botched resulting in infection and continuous pain to this day. Steer clear.
Son had medic problem
They took great Care of him. They really had great nurses and a plan to get him better. Follow up with doctors was amazing.
2012 I went into Genesis East emergency room due to the fact that I had ovarian cyst that was causing me a lot of pain they gave me pain meds and I met with the surgeon who decided to remove the cyst I went in for surgery at 1:30 in the …
ER should have been large facility as need to wait for getting room allocated. Overall lab process pretty good
They remodeled since last month, I come monthly for blood work, I would go right into lab, get blood draws and be on my way.
Now you have to go to sign in, get a number, wait in line with everyone else to …
Attended a class on Motorcycle Accident Scene Management sponsored by Hoker Trucking at the Genesis Heart Institute. Great place for this type of function. Modern technology and comfortable seating and temperature. Looking forward to seeing another presentation at this location.
I called the hospital and they’re not separating vaccinated blood from unvaccinated blood donors my husband has lung cancer and I do not want him to have vaccinated blood in him
Wonderful hospital and staff! Excellent job to all the nurses in the ICU & Surgical floor depts including Sara, Kathy, Heather, Ann, Lynzy, who cared for my hubby🤗🤗🤗🤗🤗🤩🤩 …
Went to Genesis thought they were one of the best hospitals around come to find out all they wanted to do was over medicate my wife Dr.Airys almost did her in Thank heavens we were at another hospital . They seen what was going on and took …
Waited 3 1/2 hours in the waiting room to be seen. Was told that other patients had waited longer.
Not very clean place had bottles of water on the ground in the waiting room and throw up bags in some of the chairs.Also didn’t seem to really talk ti one another cause we were told one thing and then told another.Through nurses were nice I will not be going again to this place
I was in a car accident, I sat in the emergency waiting room in so much pain for over an hour. I witnessed 3 people who came in after me, get looked at before me. They have finally called me in they may be able to redeem themselves.
Excellent care, nurses went above and beyond to help, social workers and PT were great, thanks to 3rd floor staff. Ryan in Security worked hard to assist us with our needs.
Care was great until it was time to go home. After doctor said we could go home and financial paperwork was done it has taken HOURS to get IVs out and get to leave.
Let us out!!
The pediatrics and birthing staff are excellent and have great bedside manner. The cafeteria is inexpensive and very good. I have yet to eat something here that I didn’t like. (Breakfasts are the best)
I had two PT sessions, 30 minutes each at the Valley Fair Genesis Physical Rehabilitation location and they charged me $416.00. I was floored when I received the bill especially since they told me on my first visit it would be around $80.00 …
The nurses ignored my mother when she was begging for help. The doctors didn’t do their jobs and waited for the morning doctor to come in and do it for them. This place is a sad excuse for a hospital. Shame on all of you.
Epic fail! The clinical staff are amazing and caring people. It’s too bad they work for such a sleazy and unethical company. Their billing office has outright lied to me repeatedly. Even in writing! Been fighting with them over the same …
Do yourself a humongous favor, do not, I repeat do NOT, go to the Genesis ER between the hours of 7a and 7p. I am guessing they are the major trauma center for the area, and that is when the most traumas occur, it seems. Which means if you …
Very disappointed. The nurses were nice. Meals were over an hour late, nothing in the room for info on how to make outbound calls or TV guide. Waited over 4 hours for discharge, that’s ridiculous.
4 year old keeps vomiting and diarrhea and no color yet we’ve been sitting here with nothing for over 3 hours .I had to ask 2 people for a damn blanket for him, which he was physically shaking he was so cold. Never have him fluids or iv or …
I can’t say much about patient care inside the hospital bc the EMTS scared me so bad that I didn’t even want to stay. I have no idea who trained them to do IV fluids but I have had plenty in my 25 years and it has never hurt to the point my …
Do not go to this Genesis. I recommend OSF or Unity Point. Took them 4 hours to release me but did not offer overnight care (had to sleep in a hospital bed & leave in the middle of the night). At least they have after hrs testing unlike …
A big thank you to Kishanna and the rest of the team that took care of me during my stay. Every single person that I interacted with was extremely helpful and caring.
Had my father there in the ER for Copd complications first set of nurses were very nice then second shift came in the aide that came in his room was very rude talked to him with her back towards him my father is hard of hearing so when he …
The emergency room department is a complete waste. The nurses are ok, but the doctors must have got their degree from a Cracker Jack box. Don’t recommend. I have a lot more to say, but there better times to say it.
Nurses were courteous and helpful. Scheduled appointments and followed up. Surgeon explained the procedure well. Didn’t talk down to me or belittle me. Excellent center..
I was scared, zero clue what was happening to me, and the staff was rude as all get out. When they came back and told me that they had no idea why I had issues like I did….they sent me on my merry way. Just told me to check in with my …
I was admitted here for an ailment. And staff was amazing, courteous and very knowledgeable. They educated me on things I needed to know and the care I received was high quality. Everyone was kind to me and there was alot of great …
Doctor Gross wouldn’t even educate us on my mom’s condition she went in with Covid/pneumonia was progressing until they kept her heavily Sadated the Rn called me stating my mom Dyalis Cathider was “misplaced” witch caused a clog in the …
Love the staff here! All the Receptionists are very knowledgeable and very kind, professional. My Dr., David Anestaad is a VERY talented, skilled Surgeon whom I trust tremendously. He has never streamed me wrong about my Health. He is a …
Our first daughter, Brylee, was born in the birthing unit here at Genesis. The care was professional and very comforting during our stay and arrival into the world. Exceptional staff to take care of your needs and wants. They took good …
L&D center nurses and staffs are great. They need some work on housekeeping though. There were literally trash from previous occupants and spider web when we moved to postpartum room.
Thank you to the ER and to the nursing staff on the second floor for taking such good care of my father in law (2412 CIU) on Sunday 09/02/18 Brittney specifically, you’re a doll. We spent only about a half an hour or so and you were so thorough. From one healthcare professional to another, you absolutely are a top notch RN!
Do not go here I took my daughter here today because she had swelling on her legs she’s 36 weeks pregnant this her first baby well anyways they took her urine to do some tests we waited almost 2 hours and the nurse comes in and told her …
The medical staff in Labor & Delivery/ Post Partum and most especially the Neonatal Intensive Care Unit (NICU) are especially passionate in not taking care of our daughter, but also my wife. Karrissa (Labor & Delivery), Holly and Trena …
Just getting over COVID and I was having shortness of breath. Instead of just treating me like nothing was wrong, maybe you should have looked a little further!! My new doctor listened and I go in for open heart surgery next week. MASSIVE FAILURE FOLKS! I will stay with Unity Point from now on.
Most terrible service I’ve ever had. They didn’t help my mom, and they possibly killed my moms best friend sister! I went three weeks ago with numbing in my leg, they ran up insurance with x-rays, and everything I asked well could it be a …
4-7-2019; It was a dark and stormy three weeks. The liftoff started with me fainting four times in two hours, once while on the phone with 911. Left blood all over the bathroom, lost small part of one finger. At the start of the second …
Children’s mother received food poisoning here twice in one visit while having our 3rd child. We are now terrified to have to stay there ever again and be served any food that comes from their kitchen. The staff are also liars and will say …
Excellent hospital… doctors and service are great.
A good friend of mine was a patient on the Medical Pulmonary floor. Her nurse Kathy was rude, she had brown hair and was on the shorter side. She didn’t seem to want to answer any of our questions, and was more focused on what other people …
Emergency room is really interesting on a Saturday night or should I say Sunday morning, however the service and follow-thru was stellar. Then after emergency surgery both the post-op and 3rd floor nurses is what you hope for with the …
I had my baby about two months ago, and I have been wanting to write a review. I had one bad nurse but the rest were amazing. I had a nurse named karrissa everyday I was in labor and she was amazing and she helped me a lot through labor! I couldn’t have asked for a better nurse to help me a long the way!
My wife and son are in the er. She has been there for 31/2 hours. No doctor has come in the room. One nurse has come in looked at him and said doctor will be in. 3 hrs later they bring him in Pedialyte and zoafran. Then said doctor will be …
I was hoping the reviews were wrong. Day shift is on point. Night shift could care less and it shows.
I was traveling from Wyoming to New Jersey (home) when I found myself not breathing well. Not knowing what to expect, I went into the Genesis Medical Center ER. They found a massive blood clot in my lungs. They were quick to respond and …
Terrible hospital. I got transferred from Genesis in Aledo Illinois for pancreatitis. Aledo had me hooked up to an iv and started testing within 10 minutes. When I arrived in Genesis East in Davenport, it took 3 hours to get assigned a …
I get the whole covid thing, but you welcome should not be “where do you think you’re going!”. Yes that is the exact quote I was given. Try some kindness if you want me to treat you with kindness. Calling security while I wait at the …
I got away from my 3 year long depression and got help so I thank the nurses and the hospital that helped me
I would not recommend Genesis East Davenport IA to noone. There were some good staff but not many administration just found excuses.14 day stay patient never turned ,no bathing, staff in room slept at night. Violated privacy. Staff talks …
So my father was on the forth floor. The nurses were very unhelpful and very rarely checked on my father and put a patch on him “so they didn’t have to keep walking down the hallway”.nurses are also very unfriendly.
I’ve never had any surgery before and I was scared when it went into Genesis East for knee surgery….just for knee surgery. However, I was instantly made comfortable by my nurse who’s competence I couldn’t question. Usually my arm will not …
When I was rushed in with bleeding at 36 weeks pregnant the hospital staff was AMAZING! I couldn’t say enough good things about all the nurses I got to interact with, or the amazing OBs on my case. Dr. Aronson and Dr. Barclay took such good …
Edit: I am going to add that the nurses were outstanding. They worked very hard with Dad and his needs. …
I had a surgery done here and I can’t tell you how grateful I am, starting with the admin gentleman all the way up to the surgeon and obviously all the nurses in between. Fantastic service and a great attitude. Attitude really does mean …
I went in to the ER Friday night for severe shoulder pain. I was brought into the ER quickly and immediately attended by staff. I got my radiology within two hours of being there, while constantly being checked in on by nursing staff. Turns …
We took my Dad to the ER around 2 p.m. Wednesday, Nov 18, 2020. Because of COVID no one could go in with him They took my phone number and my brother and I had to wait in my car and they said they would keep me informed on his status. …
You would think I would learn my lesson and just skip going to this hospital’s ER. But this is the first hospital that comes to mind every time we need one. Never again. Poor service, desk staff is not compassionate nor are they very …
Wife delivered our first child here. Nothing but great things to say. The staff were excellent and went above and beyond to make it a great experience!!
although i went to er.i was treated better, the drs were amazing. like i remember. except at discharge tthe dr came in spoke with me concerning some referrals , medications he was sending to pharmacy and wanted me to have a shot before i go …
Waited over an hour for a nurse to help our friend who was in the critical care unit. Spoke with four people trying to get help and no one showed up. I waited in the hallway after visiting hours and no one would speak with me. I would NEVER want a family member or friend to have to be a patient here!
Would have given a no star if I could. We took my son to the er. He had fallen off a skateboard and was bloody and in and out of consciousness. I was told when I arrived that I couldn’t see him due to the one person rule. I was approached …
Overall, not the best hospital system we have in the QC. Unity Point has its own flaws, but I really prefer that network over Genesis. I’ve been inpatient in both and had labs done at both, and I just really don’t like Genesis overall. The …
I worked in Sterile processing I have never seen a department so backstabbing . Especially the leads on 2nd shift . I wonder how many fired for no reason or given a narcotic that looks like candy on the job. Horrible and very unstructured …
I would rather stay home and die since you’ll be in the waiting area I might add I dropped a bloody gauze from lab at 4 30pm came back at 1am it was still there and trust I know someone that’s racist I will never ever do a human being of any color how they did me with a102 fever and am still sick thanks for nothing
i came here for abdominal pains got here at 7:30pm and it’s 4:30am they’ve came into the room at most 3 times and still haven’t told me what’s wrong
I really hate this hospital. They didnt take care of my brother at all then they released him in the middle of the night after he had very high blood pressure and 3 seizures. The doctor didn’t care at all to keep him or take care of him. This hospital already falsified medical documents the last time and now it’s just pure neglect.
My father was brought in coherent and lucid but moved from the ICU to the cardiac unit. The cardiac unit seemingly didn’t monitor him until he lost consciousness 12 hours later after progressively getting worse throughout the day. He was …
Desiree the receptionist was such a great help! She beat a world wide record of taking a solid TWO HOURS to print out a SIMPLE doctor’s excuse note! Even better, she made sure to give us very arrogant attitude on the way out! Was not …
My friend went into the er with a terrible cough and they did absolutely nothing. Didn’t even listen to her! She said it was the worst experience she’s had.
I worked as an RN for 15 years acute care, worked on every floor. I went with my daughter (who was diagnosed with covid over a week ago) to genesis east ER. Boy has that place gone down hill. Fron the admitting lady to security to some …
They have been great to my mother (heart attack and cardiologist followups), but most of the time when I bring her here I would like to use one of the electric vehicle charging stations and much too often I see gas cars parked there. …
At hospital with my mom. I just had to help an old dude a couple rooms down. Heard him hollering “help me” and slowly went that direction in case someone fell in the bathroom or something. Nurse was sitting at the station not even moving. …
We arrived to this hospital (which my brother’s Dr said to go); we live in Clinton. Nearly 6 hrs later we are still waiting in the ER waiting for a room in the ER (my brother’s labs are abnormal, that is why we are here). We are given the reason why he isn’t being seen is due to staff shortage.
It’s a SHAME that Genesis makes MILLIONS of dollars off our community and provides such TERRIBLE hospital services. …
This is a dangerous place to have a child. You will need to be your own advocate 100% of the way. …
Had a C-section here back in July. Staff basically deserted us on the first day after being transferred to the postnatal unit. As first time parents my husband and I had no clue what to do. We were left for hours ignored, and was told we …
Waited over 3 hours to be seen and the nurse practitioner acts like she hates patients and just wants to go home. Not a kind word by nursing but the CNA’s are great. Great job Genex for taking money and not providing care
We were traveling home from Colorado when we decided to stop at the largest truck stop. My 15 year old daughter had a 10 minute gran Mal seizure and was transfered here for ER care. Everyone was fantastic. I was able to get in to be with …
I was jest a Patient at Genesis East for and emergency surgery and all Doctors and staff and nurse were very nice and was ther for all my needs And concerns.they were very helpful when it was time for my surgery and when I came back they …
I never write reviews, then again – I almost never see excellent health care anymore! I can not say enough good things about this place. My mother went in for heart surgery this past week and the care we received has been superior. From the …
Nursing staff ESPECIALLY Elyse and Kate on the Pediatric Floor are seriously The Best!!! Suzanne from the lab couldn’t have been more kind or patient!! We appreciate everything you guys did this past weekend! And a big thank you to the …
Outpatient surgical unit is the best around. Kind,caring,and professional. What more could you ask for!
Went to the ER due to my hubby having High BP after his surgery and what his surgeon told us to do. Have been here for 6 plus hours. It’s ridiculous they give no Information on how much longer. He had back surgery and is in a lot of pain cause he can not sit for more than 10 minutes. Come on. GENESIS, do better..
If you have a death wish, go here. Doctor’s referred me to physical therapy instead of the heart Dr. I had heart failure. Covid got me. I got it early so no test for me, and no help. Go to Iowa City, you’re much better off. They did my father the same way. I also had a cousin die from their incompetence.
Took my wife to ER Thursday evening with severe abdominal pain. She stayed in ER until Saturday afternoon when she was able to be transferred to another hospital for surgery (specialist). The staff of the ED was amazing to my wife and I. I …
Thank you so much for being there for me last year at this time when I woke up after two weeks of Sedation on a ventilator do to Covid. Thanks to All. Sincerely Steve Lawson
I have been a patient here for many years. It used to be a great system. I even worked there for a few years. Now I wouldn’t take my worst enemy here. Docs just want to refer you to a specialist. And god forbid you need an ER visit! …
I was here Thursday with my dad. He needed a surgery (second floor). The nurse Missy was very nice and his doctor was professional and considerate. I’m mostly writing this review because the nurse Di was AMAZING! She really went above and …
Arrived at ER at 4:48 for possible kidney stones. Its 8:13 and the only thing done so far is had vitals taken. Would not recommend this place if you need medical care.
My son was in the ICU. He was in liver failure from the beginning. I asked to speak with a doctor for almost 2 weeks. In that time his heart stopped and he was revived.. after this I put a DNR on him. Had I known his dire condition and …
The wait in the er is horrible 3.5 hours to get into a room for my husband who had surgery on Monday and had to be readmitted on Wednesday. He also had to stay in the er overnight due to no rooms available. Maybe you shouldn’t have closed the other er so you could help more people at the same time.
If there could be a minus star I would give it. I was taken to the hospital by ambulance as a direct admit and changed to observation without notice. No one answered my call light. I was denied critical tests because they neglected to test me for COVID upon admittance. Stay away from this place.
Super mad right now, I was literally just escorted out by two security guards and treated like some sort of criminal thanks to a very rude nurse. They seriously just made me leave telling me that I can’t be there after letting me sit there …
I came to the ER at Genesis East and was so disappointed in how slow they were. We arrived at 7:30pm and the waiting area was busy with people saying they have been there since 3pm. They indicated they have a triage system not a number …
Arrived at the ER due to having chest pains and was sent in by my PCP and cardiologist. I had just had a major heart attack 6 weeks prior and as long as you arrive by ambulance, you’re at least seen. Don’t walk in because I sat for 10 …
Best hospital experience I had. Got in, plenty of Nurses in each department, being helpful, courteous, answering questions. The doctor was excellent, I felt at ease not rushing the process and checking in often and being thorough.
I arrived by ambulance on Sunday, July 31st for an emergency surgery and suffering with Sepsis. I was very ill and in pain. …
This is an absolutely terrible hospital. My dad was admitted here alive and alert but with dangerously high blood pressure. He was placed in the ICU initially. For some incredibly stupid reason the hospitalist moved him out of the ICU …
We have had two of our children here now. The first time was a rush of nurses doing things and telling us we couldn’t hold our baby while sleeping. Then no carrying our baby. …