Have been trying to get results from my test since Monday and tried again today Thursday. I need my results for my job! PLEASE SOMEONE GET BACK TO ME> IF NOT I WILL LOSE MY JOB>
Horrible customer service. I called for results and the person on the phone talked over me the entire time and refused to listen to what I had to say, then hung up the phone abruptly.
I got tested at Urgent care on 12/01 and it’s 12/11 and I still haven’t received my results!! I was told it would take 5-6 days and I called the lab, called the urgent care, and contacted the lab on their website a couple times and I still haven’t received anything!! I don’t know what to do! I have to get back to work☹️
They are PATHETIC.
They delivered test results after 6 days, which is of no use as i wrote in the form that the results are needed for travel purpose (72 hours)
I believe this laboratory is unhygienic and unsanitary. This lab is very unreliable when it comes to Covid-19 test. Somehow they all come back positive. I’m guessing that’s why they have a low rating. If you need to get any kind of lab work done, I’d advise to look elsewhere.
Got swabbed a week ago and still haven’t even gotten notice that my test is in process. At this point why did I even bother to get tested in the first place. If you can’t handle the volume of tests why take so many in the first place? My guess is greed and incompetence.
Absolutely the worst lab I’ve ever had to deal with. Still trying to get results for my test. You can’t speak with anyone directly and no one returns your phone calls. The system they have in place for results is absurd. Would never recommend this lab to anyone.
Very poor turnaround time and their is no one to speak to for results. I was promised less then 72 hours for results, it’s now been close to 4 days and the only way I received an update was calling the Drs line.
I highly recommending getting tested for COVID-19 at genesis lab. I have got the results at the fifth day. The staff was so responsive and helpful. They helped me to get the results befor my flight.
If you value your time and the safety of those around you do not get a COVID test run by this lab. Their phone lines do not connect to actual people and their inbox is full. They force you to use a contact us form on their website which they can answer when they choose to.
BEWARE NEW JERSEYANS; GENESIS LABORATORY MANAGEMENT HAS BEEN PRICE GOUGING PCR TESTS DURING A PUBLIC HEALTH EMERGENCY! Because of a loophole in the Families First Coronavirus Response Act (FFCRA) Genesis Laboratory was able to charge any …
Called billing department today to inquire about insurance coverage and the gentleman who helped me was very professional and very upbeat and made me feel very relieved and happy after our conversation 10 Stars too you thank you.
Genesis Laboratory is incapable of working with your health insurance company to establish payments. They will send you to collections over a COVID test that was administered through your employment and demand a check which was never …
Worst lab ever. When you call them, the line is busy. You email them, they never get back to you. My mom and sister got tested on Thursday, and still no results, and no communication what’s so ever. I was told results in 48 hours. Horrible
People traveling to India BEWARE of this Lab.
They emailed me RT PCR lab test report without the TIME stamp on it and I was stuck at Newark Liberty Airlort for hours as they would not let me board without …
I had nothing but great experience with Genesis laboratory.
Results are always on time or faster than expected. Staff truly goes above and beyond. Quality and professionalism you can trust.
One star is too generous. I got a covid test and was told it would be sent to Genesis labs. That was on 11/22 and as of 12/23 I haven’t heard a peep from anyone. I’ve tried multiple times to reach out but can’t get ahold of anyone. This is completely unacceptable during a pandemic. Do not waste your time with this place.
My son went for bloodwork just a few days ago. In and out in 10 minutes! Staff couldn’t be kinder. Received results very quickly too! We will definitely use Genesis Laboratory again!
It’s kind of comical how bad they are at handling the test results. The number you call gives you 4 different numbers to call for specific things and they all redirect you back to the same automated voice recording saying they are busy. …
I went to get PCR tested on 12/22/21, I had a reservation in Canada which was non refundable, Farmingdale pharmacy said it would take 24 to 72 hrs, which 72 hrs is the max for Canada to accept results, during my 48 hr, I email this lab and …
I got a Covid test done at AFC Urgent Care in Kearny NJ. They told me my results would be coming from this lab. The test was done on 11/21 it is now 11/27. I have reached out MULTIPLE TIMES online and by phone and have gotten NOWHERE. I …
I took my COVID test Tuesday 11/17 and today is Wednesday 11/25. On Saturday 11/21 I received access code for someone else’s COVID results. I have called multiple times left multiple voicemails I have submitted multiple requests and this is …
I was told to wait 5 days before contacting Genesis for my COVID test results. I contact them, and I’m told I need to wait another 24-48 hours after I request my results. Unreal. Praise God COVID is not as bad as the media is making it out …
Got my COVID-19 test sent in to the lab on November 15 from AFC Williamstown Urgent Care in Nj. I received a piece of paper from the urgent care saying to not call the urgent care for results, to call the lab within 3-5 days for results, if …
I needed to test for work and this was a completely fast, easy and efficient option. The results came back exactly when promised- I would highly recommend
The service was great! The facility looked clean, the wait time was short and the staff was courteous and helpful. I will definately recommend it to others.
AVOID this lab for Covid -19 results or any testing center that uses this lab if you actually care to see your results! I made appointments back in October for PCR testing for travel to ARUBA which currently requires a negative result …
Slow with results and they have the most insane process to gain access to results. If I am getting a test and have signed up, send me the email with the code to get the results. Don’t make me have to request them through your generic …
I got a covid test on 10/23, Genesis received it (according to my results report) the same day and had my results 10/25. After emailing them and calling multiple times, I finally received my results on 11/3, making them essentially useless, …
Do not go anywhere that uses genesis lab for Covid results. I got my test done on Saturday & it is now Friday. They still don’t have my results and she said it should be another few days. I understand things are backed up but everyone I know is getting results in 3-4 days. It’s going on a week
I got tested on Thursday the 19th and STILL have not received my results. I have filled out the online form TWICE to get an access code and I’m still waiting. This is not only extremely inefficient, but it is also VERY dangerous to those …
Genesis laboratory fit is in when no one else could. They provided us with excellent customer service. The girls in client services helped us so much during such a difficult time. True blessings!
I’ve had the worst experience with this laboratory. There is no communication from their behalf and if you expecting results in less then a week don’t use them. This will be the last time I utilize this lab. I DO NOT RECCOMEND THIS LAB.
Biggest mistake I ever made, I decided to go there for the pcr before going away for Christmas, they said 24 to 48 hrs, 36 hrs later still no result, so I called the lab and a very disgusting female answered the phone saying it’s 72 hrs, …
Staff is friendly and efficient. I was in and out in a short time. I was called on phone to advise results of test and Dr called to answer my questions.
This lab is completely unreliable. I submitted a Covid test on 11/27 and never received results or even a courtesy phone call to inform me that my test was likely lost. The phone system sends callers in an endless loop, telling you to call …
Not much to say. Results came back fairly promptly (probably a little quicker than the Urgent Care thought they would) Little direct interaction with the lab itself.
Received emails that my tests were ready when they were not receive token numbers to access my test that didn’t work and the rep said for some reason I was duplicated in the system so it was very confusing trying to get my covid test results
I waited 5 days for lab results even though I was told I would get them within 72 hours. When I was finally sent the link and code to enter the results portal using my birthdate, the code was wrong! I tried calling but all of the voice …
Still waiting for results from last Thursday December 23th it December 29th no email no nothing shut the lab down with a text didn’t receive that my friend had to send it to me know who going to refund me my money cause I have to take 2 …
They are really bad at delivering the pcr results. I needed it for travel and it us 6 days I still have not received the results. They are terrible do not go to them. Nobody answers the phone and when you email them they day they are working on it Nd finally asked me where did I get tested at. Ridiculous
My results came the very next day, however it took all day trying to retrieve the email. That day something was wrong with there system. It was frustrating knowing your results were in but could not see them.
Poor customer service at the testing administration site in Plainfield. I contacted Genesis directly only to have an automated system let me know that they aren’t taking calls due to the high volume. I guess I can tell them I can’t pay the bill due to low cash.
Was told 3-5 days to get my covid results, it’s now been a full week. Pathetic that this is still a problem in this country. Unable to get people there test results when we are 2 years into this pandemic. I’ll be back to work before I get the results, waste of time to even get the test it looks like.
I just received a bill for a COVID test I got at my urgent care back in June 2020 and it’s for $513!? This is ridiculous!!! Every other laboratory does it for free and this price was not disclosed to me. Aren’t covid tests free under the …
I called Customer Service and the girl that I spoke with was so helpful and patient with me. I had difficulty understanding how to obtain my Covid 19 results, and she helped me through it. I was so appreciative of the compassion that I received.
Got tested on Thursday (5 days ago). Unable to speak to anyone on the phone. I’ve emailed and all I get back is they’re still processing test results. Still no results. ???? What good is it going to do me now? Absolutely ridiculous.
Do not use any pharmacy that uses this lab. Got PCR at 10:30am on Tuesday, December 28th. I literally JUST got a text from them at 3:09pm 12/31 saying the lab received my swab!!!?? What good is a test with a result that is going to be almost FOUR DAYS old!?
Any and all interactions with this lab has been positive. The staff is professional, helpful and warm. They have gone above and beyond to accommodate myself and family members. I can’t say enough about this lab and highly recommend them to anyone in need of the services they provide.
Had a PCR test done at a local pharmacy 1 week ago. The swab was sent to this lab, still no results, beware of this fraudulent lab, they want to bill your insurance; however, they don’t deliver the results in a timely manner!!!
I have been waiting for 1 week for important results, as the problem continues. They have a message on their phone line that says we’re not able to answer the phone, send an email. Well, that didn’t work either Make your own decision about whether this is a good lab!
Visited for Covid-19 testing-knowledgeable and friendly staff, followed all safety protocols. Provided quick service and turnaround time for results was very good too.
I was very satisfied with the staff and doctor who saw me for my illness. They all were very professional and took care of me as soon as possible. Thank you all.
What a price scam for COVID tests. They will charge $513 for a test for an out of network test. By the Au went to AFC urgent care who is an in network provider. Took several tests earlier for travel at other providers that I paid for …
This is my first time visiting here the staff here are amazing and they work extremely hard and fast I was so amazed and super excited and impressed by there performance and work ethics would highly recommend there service to anyone keep up the great 👍 work guys #Happy Customer …
Genesis Labs is an outstanding Lab. They are punctual and professional and try as hard as they can to get the results back to you as quickly as possible often within 24 hours. I would recommend them to everyone taking a PCR test
H.R.
This office has a great workflow and healthy safe is their top priority. The woman who took my blood, however, was a terrible stick! She fished around in my hand in two spots before finding a vein. Afterwards she sloppily gave me the bloody …
Keep getting calls about a bill from 2020??? Not sure who or where it costs $600 for a Covid test and why they’re calling two years after the fact. Keep telling me to get in contact with my insurance yet never got anything from them. Jokes.
My mom was very sick and needed to get tested for Covid. We needed to get the test back very quickly in order for to see the doctor and the ladies in Client Services was very helpful. They were able to get her results to her within 24 hours. Thank God for Genesis Laboratory and Client Services.
Horrible. It took over 48 hrs to receive my covid PCR test results. When my results finally came in, the website portal was down for 1 hour, delaying it even further. The staff couldn’t verbally tell me the results over the phone because the portal was down on their end too. Overall – a frustrating experience to say the least.
Easy to set an appointment (Covid test), phone check in was flawless, sample taken in car and results returned same day. Can’t ask for more, my family always uses the Oakhurst location for Covid tests for travel.
My test was mailed UPS from NH to NJ. It arrived damaged & unable to be processed. I needed the test within 72 hrs of my scheduled surgery. This created much confusion & stress for me the day before major surgery.
Loved the experience, nice staff, quick and easy, very informative gave me information as if she was my personal doctor took her time and explained to me what was going on, loved my doctor
The services we experienced with Genesis, Egg Harbor Township, were excellent. More particularly with your nurse/staff, Cristy. She gave us the RT PCR test on Mar 14, 2022 and we got our results within 24 hours. Thanks so much, to Genesis Laboratory and lots of thanks to Cristy.
Horrendous billing procedure. First, incorrect codes. Then, I never received a bill. Finally, when I bill comes it states I’m over due and they threaten collections. Unreal! And, they claim to be open until 6pm. Well, no one …
My husband has the test on Thursday 11/4 and I called Saturday 11/6 today. Karen Norman who picked up the phone to help me to check the result. After checking she send me the email result right away. I really appreciate her help and she did the good job. You make our day .
TERRIBLE. I took a test last monday 12/27. 7 days later NO RESULTS. just got an email saying they just received my test. like are you actually serious? that’s absolutely insane. i was told 4 days max. i understand they’re probably …
Took test 7 days ago still no results. Pharm where I took test says the only
lab tech this place has is out sick. This lab sucks, thanks for nothing. Wish I could give zero stars. AND they will still get their money from the insurance pretty good scam
On 3/3 We received letter regarding outstanding payment for medical services. Letter stated 2 previous mailings made and to remit payment within 10 days of date of letter or refer to collections. 5 issues with this: 1. this was the FIRST …
they sent me a bill for a service I received on July 2020, and I just got the bill for the first time as today 12/27/21. The bill stated that it’s over 120 days due and a threat to “be referred to a collection agency”. How am I gonna pay my …
Genesis labs gives the fastest pcr results around. They let you know when they receive your test and it has been my experience that when i wake up in the morning i can retrieve my results on their easy to use website
I have used Genesis for COVID-19 a few times and it has been a remarkable experience in comparison with to other labs. The staff is thorough and attentive, the process is convenient and efficient. They’ve also gotten results to me the …
The lab can not handle the volume of test. How can it be that I am flying today and still have no test results and can not get a live person on the phone to deal with the problem. Their portal is difficult to manage and they are not …
You would think after the biggest surge in 2020 that these companies would be better prepared for another out break! Tested on Monday, today is Sunday and still NO TEST RESULTS! 2-3 days is NORMAL to receive test results! It’s been a …
Worse lab test for Covid PCR testing. Over 3 days from the date of submission and still no sign of the test being ready, and after numerous calls and emails, I received different feedback via email from various employees reflecting test …
The friendly and knowledgeable staff were a tremendous help. The results came back super quick and I was able to make better and more informed decisions because of it.
Had a covid test at 6 PM – short wait time, test was quick and easy. Had a text the next morning that my results were ready. Happy with the quick turn around time.
Went for PCR test, the nurse mentioned it typically takes 24-48 hrs, I requested to expedite and got results in less than 24 hours! Thank you for your excellent service!
Called today 12/29/21 for a bill received from July 2020. According to them they called me on 11/2020 per Kelly at billing who looked like she was tired and just answered to answer. She stated contact insurance because we called and are …
I went here to get my covid test and got attended right away. The girls were phenomenal. Was informed I would receive my result within 24 hrs but received it less than that. I had to recommend them to family and friends. I definitely recommend this place to everyone!
Genesis Laboratory is honestly amazing. I have had so many COVID tests done there and they are quick, convenient, reliable, and results come back in 24 hours! The staff is always very friendly as well. There is no where else I would rather go honestly.
Tech was pleasant and competent. My results came quickly as advertised. I was informed via text when they were available. All in all a very positive experience under difficult times!
Very disorganized and slow. Would have like to have had an appointment. They seemed very low on staff, and most times there wasn’t anyone sitting at the desk. This resulted in people sitting in the waiting room who shouldn’t have even been there. Won’t be heading back there for any more tests.
Genesis Labs has consistently provided timely and efficient lab tests over the last 2 years. As an international corp pilot I had close to 30 tests and never missed a trip. Great job!
No appointments. My wife checked in together, she was taken within 15 minutes and somehow I was an after thought was not taken for almost 40 minutes. clearly an oversight. Other than that the care give was OK.
I had to travel overseas and I had to get Covid (RT_PCR) per Air line requirement. Two weeks before my flights I spoke with some one in your office she said come on Saturday at 8 AM to get my test and my results will be ready on Sunday by 8 …
After 7 days, the lab sent me an email stating that they just received my Covid test. They say they will send me notification when the results are in. I completely understand how overwhelmed they must be. They need to consider the fact that …
Unprofessional.
Received a message from them regarding a bill, called them to pay it off, never got anything in the mail regarding bill, no account number or information for me …
The girls that checked me in made everything very smooth and easy, they were kind caring. Everything went smoothly with the doctor got out of there in good time.
I made an appointment by phone, it was quick with no drama. Showed up at my appointed time and had a live chat with the Dr which only took a few minutes by phone. I remained in my vehicle for the whole time. The woman came out to my car and …
I have used this lab on many occasions and they’re very efficient, always get my tests back on time. The staff is very nice, makes you feel comfortable I won’t be going any other place. My experience was at Value Mart on Main street in Orange, New Jersey.
The staff Hamlet, at Pharmacy West Plaza, where I did my test is the best. I got my results and all the reply from inquiries promptly. I would highly recommend this lab to others. Thank you again for your help!
I’ve had nothing but good experiences with Genesis Labs. It takes moments for the test. I get a text in 4-6 hours with a code to use when my results are ready and I have seen my test results within 24-48 hours. Easy as can be.
I had Never Heard of this company at all.. This company was used for the URGENT Care I went to in Nwk NJ. I received my Test Results the following day. Again, you do not get your results the same day. The response was quick and easy to access.
Overall a great experience, the urgent care I go to uses them as a third party to receive results. I’ve gotten tested numerous times and received my results usually within 24 hours. I have only ever ran into one issue receiving my results and as I reached out to them it was handled swiftly.
At AFC Urgent care South Plainfield the premises was clean and organized .Staff are understanding, patient, and caring . Specially Nurse Lena who attended to my husband and I was very professional and amazing in taking all precautions and …
Very helpful and responsive. Didn’t have info to log in. Emailed. Got right back to me. Verified that the results belonged to me. Got my test results. Thank you for the additional assistance.
Genesis Labs has a very quick turn-around with its results. My daughter’s swab was taken taken at 4:45 PM on May 17, and her results were sent to me at 4:45 AM on May 18. It’s easy to make an appointment as well. I will definitely be back…if I ever need another test for my family.
Great staff and caring doctors! You will not go wrong if you visit this location. Very clean 👌 front desk ladies are so friendly and fun to talk to. Thank you all for another Great experience!!!!! …
Fantastic! My daughter had a Covid test on a Friday and the doctor didn’t think we have the results till Monday and wanted me to at home test her too. But we received the results from Genesis in less than 24 hours.
Quick, efficient and responsive to emails.
Results usually comes back in 24 hours faster than most labs. Occasionally, when the results are urgently needed more quickly, they try to be responsive and accommodating
Had a PCR test done 8 days ago. Supposed to get the result in 24-48 hrs. Never got it till now. Customer service sucks. Email response is super slow. They still dont have an answer for me.
Yolanda. was very helpful…I was very happy with my visit…she helped me with all my information cause I couldn’t see clearly..and I am not good with the Pc..thank you again..God bless have a wonderful holiday
I had to contact them to get my results. Sent an email asking after 48 hours. Got a reply later that day asking for dates of birth, then heard nothing. Emailed them again the next morning and got a reply that all results were sent the day …
I am definitely impressed by the quickness and professionalism that had been presented. I went in filled my paperwork out took 5 mints. The tech, with gloves on swabbed my nostril and sent my information to the lab. I went to the lab in …
I needed to have a PCR test done, got to the pharmacy and the lab had not picked up yet so I was able to get it done. Shortly after I got back in my car , the man was there to pick up the lab tests. I received a text message a few hours …
I was very happy with my results. They ere emailed to me on a Saturday and I took the test Friday that’s how I was sure I was positive. Thank you so much Genesis I have just one more question since I have the 2moderna vaccines how lo g do I have t quarantine for?
very friendly, thoroughly,attentive and concerned about the health,safety of others.Good at updating and reaching back out, personable and an excellent team of people .Above and beyond satisfied with every experience I have had with them .As also so is my family members.Haooy Holidays Stay safe and God bless
If I could give a zero I would. I see other complaints about collections on here. My physician did a respiratory panel on me sent it to an out of network lab (Genesis) (never happened before) Blue Cross Blue Shield sent me a check to pay …
I had a problem with the code for getting to their site to obtain my test results that I needed for the next day. I emailed a message and got a response within an hour. The problem was taken care of almost immediately. Great response time and result. Excellent service, thank you.
Edison location is quick for COVID testing but the results did not come workin 24 hrs time as promised by them. It costed me additional money to get the test down again at another lab.
The airline our family was using required a PCR Test within 72 hours, and we were traveling on a Saturday. We received the results the next morning after taking the test. No stress! Thank you.
I appreciate the quick turnaround for results. This made a difference to notified family, friends and close contacts. They tested negative and I’m very happy that they didn’t get it from me. This is real, mask up!!!!
Genesis Laboratory is quite efficient, courteous and customer friendly when it comes to the results of lab reports. I had difficulty last week in trying to get access to one to see the results and a Customer Service Rep assisted me by …
I took what should have been a no charge test covered by insurance. Instead I’ve been referred to a collection agency for $100 for a charge and test I cannot even verify is valid. I paid the collection agency to protect my credit and I’m …
A lot of information to complete online for first timers. Be prepared ahead to have scanned or snapshot of your insurance card, driver’s license (front and back) to upload to form. …
I went to AFC Urgent Care in Washington Township. Got tested and the results was back the very next day. Genesis Lab sent my results to me very quickly. I didn’t receive the token in order to get the results. I sent them an email and they responded quickly. After verification they sent me the token. Was very satisfied with them.
Genesis Lab takes samples for COVID testing at this parking lot in Jersey City from the parking guard booth. The person taking samples doesn’t have any access to running water and soap so all samples are taken with unwashed hands.
Genesis Lab. New Jersey. XXI Century 😳 …
I have experience with the laboratory because of my weekly PCR testing for my work and I satisfied with the service. Great communication and results almost always come in time. So I recommend this place to anyone.
Amazing turnaround time. Visited an urgent care to get swabbed for RSV and I got my results back in several hours. Gave me invaluable peace of mind going to bed that same night knowing I was negative. In contrast, a friend went to a different facility where they use Quest. Took two agonizing days to get the results back.
I had a PCR test done and was told my results would be given by the next day (by the urgent care I went to). I didn’t hear anything until I called the urgent care that Thursday, when they told me I was positive for covid. I asked why they …
Genesis was fantastic! The staff was so informative & pleasant to work with! I was in a rush to get blood work & other tests done before surgery which all have to be done in a timely manner. I was able to book an appointment online via …
My experience of having to get a PCR for my employment every week for the past 14 months has been very positive. Genesis has my results usually the next morning when my test is the day before at 3:30. You receive a code email and a results …
Fast and reliable. Thank you.
Excellent turnaround time- Online report access is much appreciated
It was a quick and easy process. Was completely satisfied.
Results were back in less than 24 hours
Genesis Laboratory is very efficient and quick to complete their lab work.
Helped with issues checking immediately in past. No problems this tims!
Fast results less than 24 hrs.
Very fast and professional. Any questions are answered within an hour.
The best Laboratory, they gave me my results on time. Very recommended.
very good service.. I recommend it
Great – The turnaround was less than 24 hours –
Have been trying to get results from my test since Monday and tried again today Thursday. I need my results for my job! PLEASE SOMEONE GET BACK TO ME> IF NOT I WILL LOSE MY JOB>
Quickest results ever.for a PCR.
👏🏼👏🏼👏🏼👏🏼👏🏼 …
Information was furnished in a professional and expeditious manner
Covid test results in 12 hours, sent straight to my Mobile phone.
Fast turnaround in an emergency. Very polite attendant
Pleasant and professional staff. Clean environment and exceptional triage nurse.
I never received my test kit.
I was quickly taken care of and the Lab technician was very sweet
everything from valet to service rep was exteremly professional,
Quick, Efficient, and effortless on my part!
Very easy and fast checkin. Competent personnel
Horrible customer service. I called for results and the person on the phone talked over me the entire time and refused to listen to what I had to say, then hung up the phone abruptly.
Easy process to make my appointments had my results the same day
very professional and the results were emailed to me very fast.
Thank you
got my results in less than 24hrs
Never have to deal with them and got bill for 329$!!!
Live more than 1 hour away 🤕🤕🤕 …
Received my lab results quickly and they were easy to read and understand.
Extremely quick turnaround on a PCR test is what I needed and Genesis delivered!
GREAT STAFF AND DR, THEY TOOK CARE OF ME AND HAD ME IN AND OUT APPRECIATE THEM
Excellent customer service, I went for a covid swab The lead tech is phenomenal. I will recommend this lab.
Easy access to my results and on time.
The follow-up and notification for my results were timely and as communicated.
Impressed w the quick turn around and great service. Thank you!
Very helpful pleasant attentive and accommodating to the patients needs
Took days for me to get my results back and logging process was ridiculous.
I had my PCR test results back in 15 hours!!
Wonderful experiences with Genesis!!’ Always courteous and patient! Thank you for all you do and your professionalism!! Dolores Diaz
Wonderful service, I was in and out for Covid testing. The staff truly took care of my needs.
Staff and services were excellent and on time.
Love them!
Marissa was so helpful. Definitely the most genuine person I’ve met in such a cold environment.
I got tested at Urgent care on 12/01 and it’s 12/11 and I still haven’t received my results!! I was told it would take 5-6 days and I called the lab, called the urgent care, and contacted the lab on their website a couple times and I still haven’t received anything!! I don’t know what to do! I have to get back to work☹️
We had to get a Covid/Flu test. We got the results the next day. It was great.
Lab was quick and efficient. Worked great for requirements for international travel!
They are PATHETIC.
They delivered test results after 6 days, which is of no use as i wrote in the form that the results are needed for travel purpose (72 hours)
I believe this laboratory is unhygienic and unsanitary. This lab is very unreliable when it comes to Covid-19 test. Somehow they all come back positive. I’m guessing that’s why they have a low rating. If you need to get any kind of lab work done, I’d advise to look elsewhere.
PCR Test taken on 12/23/21 still no results nor email confirming test received. They’re not answering the phones & no help via email.
This laboratory goes above and beyond! They made sure I had my COVID results in under 24hrs when no other lab could promise that!
Thank you!
Got swabbed a week ago and still haven’t even gotten notice that my test is in process. At this point why did I even bother to get tested in the first place. If you can’t handle the volume of tests why take so many in the first place? My guess is greed and incompetence.
The token number was sent after the alert that I could retrieve my results
Absolutely the worst lab I’ve ever had to deal with. Still trying to get results for my test. You can’t speak with anyone directly and no one returns your phone calls. The system they have in place for results is absurd. Would never recommend this lab to anyone.
It was a good experience staff were friendly and quick to assist.
Experience was seamless and very professional.
Was never able to access the results. Good thing I doubled up testing with Quest for my travel.
they did a test for my mother to travel, it was a quick 3 days results
Very poor turnaround time and their is no one to speak to for results. I was promised less then 72 hours for results, it’s now been close to 4 days and the only way I received an update was calling the Drs line.
I highly recommending getting tested for COVID-19 at genesis lab. I have got the results at the fifth day. The staff was so responsive and helpful. They helped me to get the results befor my flight.
getting results are hard for someone who is not used to computers.
Expedient, professional and efficient. Delivered as promised.
Super friendly and informative staff. Very fast turn around time for results.
AFC Urgent Care Kearny is the best ☺️
If you value your time and the safety of those around you do not get a COVID test run by this lab. Their phone lines do not connect to actual people and their inbox is full. They force you to use a contact us form on their website which they can answer when they choose to.
BEWARE NEW JERSEYANS; GENESIS LABORATORY MANAGEMENT HAS BEEN PRICE GOUGING PCR TESTS DURING A PUBLIC HEALTH EMERGENCY! Because of a loophole in the Families First Coronavirus Response Act (FFCRA) Genesis Laboratory was able to charge any …
I received my Covid-19 results in 24hrs return..
Called billing department today to inquire about insurance coverage and the gentleman who helped me was very professional and very upbeat and made me feel very relieved and happy after our conversation 10 Stars too you thank you.
I cannot believe how quickly my results came through! Thanks, Genesis!
Excellent I like it I received my son result the next day thank you so much for the good job.
Genesis Laboratory is incapable of working with your health insurance company to establish payments. They will send you to collections over a COVID test that was administered through your employment and demand a check which was never …
Worst lab ever. When you call them, the line is busy. You email them, they never get back to you. My mom and sister got tested on Thursday, and still no results, and no communication what’s so ever. I was told results in 48 hours. Horrible
Excellent service, 24 hr. results, ease to access results and a print out.
Super quick turnaround of results. Great and super quick customer service. Highly recommend! Thank you.
The front desk and the lab staff are very helpful solving our issues.
Quick, courteous, just could not have been easier.
Results in a quick ,secure email, (that is what I chose)
Five Stars (best of the bunch)
People traveling to India BEWARE of this Lab.
They emailed me RT PCR lab test report without the TIME stamp on it and I was stuck at Newark Liberty Airlort for hours as they would not let me board without …
$500 for a covid test. Criminal….
As a follow-up to Genesis Labs’ apology and suggestion that their billing team …
One of the most efficient, well run places ever… Very impressed with every aspect of the process from start to finish…
Efficient process. Results next day. What else is there to say.
I had nothing but great experience with Genesis laboratory.
Results are always on time or faster than expected. Staff truly goes above and beyond. Quality and professionalism you can trust.
I had a very positive experience as the lab tech was very gentle both times I used the testing facility.
Excellent service
Results received in time
One star is too generous. I got a covid test and was told it would be sent to Genesis labs. That was on 11/22 and as of 12/23 I haven’t heard a peep from anyone. I’ve tried multiple times to reach out but can’t get ahold of anyone. This is completely unacceptable during a pandemic. Do not waste your time with this place.
Olivia represents among the highest levels of customer service I have experienced. She was very helpful and answered all my questions with big smile.
Sent a sample last week. Got my results 1 week later saying my sample was compromised. …
They got me in and out in a few minutes and my results were in my email in the morning.
Great process and results were received in less than a day actually within hours.
My son went for bloodwork just a few days ago. In and out in 10 minutes! Staff couldn’t be kinder. Received results very quickly too! We will definitely use Genesis Laboratory again!
It’s kind of comical how bad they are at handling the test results. The number you call gives you 4 different numbers to call for specific things and they all redirect you back to the same automated voice recording saying they are busy. …
I went to get PCR tested on 12/22/21, I had a reservation in Canada which was non refundable, Farmingdale pharmacy said it would take 24 to 72 hrs, which 72 hrs is the max for Canada to accept results, during my 48 hr, I email this lab and …
I got a Covid test done at AFC Urgent Care in Kearny NJ. They told me my results would be coming from this lab. The test was done on 11/21 it is now 11/27. I have reached out MULTIPLE TIMES online and by phone and have gotten NOWHERE. I …
The staff at the location in Cedar Grove, NJ are amazing! They were very helpful and attentive!
I took my COVID test Tuesday 11/17 and today is Wednesday 11/25. On Saturday 11/21 I received access code for someone else’s COVID results. I have called multiple times left multiple voicemails I have submitted multiple requests and this is …
I was told to wait 5 days before contacting Genesis for my COVID test results. I contact them, and I’m told I need to wait another 24-48 hours after I request my results. Unreal. Praise God COVID is not as bad as the media is making it out …
Got my COVID-19 test sent in to the lab on November 15 from AFC Williamstown Urgent Care in Nj. I received a piece of paper from the urgent care saying to not call the urgent care for results, to call the lab within 3-5 days for results, if …
A total scam. DO NOT GO. You’ll be billed $1,000 because obviously insurance won’t cover what they’re charging for COVID testing.
Very fast reliable service and results.
I needed to test for work and this was a completely fast, easy and efficient option. The results came back exactly when promised- I would highly recommend
The service was great! The facility looked clean, the wait time was short and the staff was courteous and helpful. I will definately recommend it to others.
The process worked as described. I received my test results, electronically, the following day even though it was a holiday weekend.
A quick 24 hr. turn around with added security. Thanks
I’ve received the answer for my PCR test after 51 hrs. you can judge if it is good or not.
AVOID this lab for Covid -19 results or any testing center that uses this lab if you actually care to see your results! I made appointments back in October for PCR testing for travel to ARUBA which currently requires a negative result …
I got my results back in. 12 hours and I was negative, so I was happy.
My go to every time I am traveling. Very efficient and will use no one else.
Slow with results and they have the most insane process to gain access to results. If I am getting a test and have signed up, send me the email with the code to get the results. Don’t make me have to request them through your generic …
AFC was great! Results was available the next day.
fast and friendly staff great place for testing proceedures
Great service. Got results back right away!!
Came right to my email!
Kept us informed every step of way
I got a covid test on 10/23, Genesis received it (according to my results report) the same day and had my results 10/25. After emailing them and calling multiple times, I finally received my results on 11/3, making them essentially useless, …
Do not go anywhere that uses genesis lab for Covid results. I got my test done on Saturday & it is now Friday. They still don’t have my results and she said it should be another few days. I understand things are backed up but everyone I know is getting results in 3-4 days. It’s going on a week
Very fast results with easy directions to get results!
Love having the lab available to us in Ocean!
I got tested on Thursday the 19th and STILL have not received my results. I have filled out the online form TWICE to get an access code and I’m still waiting. This is not only extremely inefficient, but it is also VERY dangerous to those …
Great. I got the appointment for a Covid PCR test quickly, waited about 15 minutes in total. Had my results the night
Very professional and great customer service.
My tests are always right on time and they are very good at communicating
I have been using Genesis Laboratory since testing for COVID-19 and they are so precise and very timely!
Genesis is very quick in giving the results back in a high secured way.
Always trusted them to get my covid reports for travel on time.
Fast and easy just the way I like it
Efficient and fast. Love the email for
Lab results
Genesis laboratory fit is in when no one else could. They provided us with excellent customer service. The girls in client services helped us so much during such a difficult time. True blessings!
Very good facility. Courteous staff.
I’ve had the worst experience with this laboratory. There is no communication from their behalf and if you expecting results in less then a week don’t use them. This will be the last time I utilize this lab. I DO NOT RECCOMEND THIS LAB.
Biggest mistake I ever made, I decided to go there for the pcr before going away for Christmas, they said 24 to 48 hrs, 36 hrs later still no result, so I called the lab and a very disgusting female answered the phone saying it’s 72 hrs, …
Appointments easy to book, results faster than other places and just has been reliable for our family whether it be for vacations or exposure testing!
Staff is friendly and efficient. I was in and out in a short time. I was called on phone to advise results of test and Dr called to answer my questions.
Great Plae
This lab is completely unreliable. I submitted a Covid test on 11/27 and never received results or even a courtesy phone call to inform me that my test was likely lost. The phone system sends callers in an endless loop, telling you to call …
Lab results were available the next morning after I saw the doctor. Thank you for the fast service’
Not much to say. Results came back fairly promptly (probably a little quicker than the Urgent Care thought they would) Little direct interaction with the lab itself.
Received emails that my tests were ready when they were not receive token numbers to access my test that didn’t work and the rep said for some reason I was duplicated in the system so it was very confusing trying to get my covid test results
Wish could give negative reviews. Got a bill of $550. Charged $40 per person to get the reports within 48 hours. Would not recommend.
Fast turnaround time, received my RT-PCR covid test results within 24h.
I waited 5 days for lab results even though I was told I would get them within 72 hours. When I was finally sent the link and code to enter the results portal using my birthdate, the code was wrong! I tried calling but all of the voice …
Needed PCR results within 24 hours and they delivered!!! Worked out well and we were able to go on our vacation.
I had a PCR test done and within 24 hours, the results were back to me. Good, reliable service.
Still waiting for results from last Thursday December 23th it December 29th no email no nothing shut the lab down with a text didn’t receive that my friend had to send it to me know who going to refund me my money cause I have to take 2 …
They are really bad at delivering the pcr results. I needed it for travel and it us 6 days I still have not received the results. They are terrible do not go to them. Nobody answers the phone and when you email them they day they are working on it Nd finally asked me where did I get tested at. Ridiculous
I had a great experience with Genesis Labs. I would go there again‼️
My results came the very next day, however it took all day trying to retrieve the email. That day something was wrong with there system. It was frustrating knowing your results were in but could not see them.
Poor customer service at the testing administration site in Plainfield. I contacted Genesis directly only to have an automated system let me know that they aren’t taking calls due to the high volume. I guess I can tell them I can’t pay the bill due to low cash.
Was told 3-5 days to get my covid results, it’s now been a full week. Pathetic that this is still a problem in this country. Unable to get people there test results when we are 2 years into this pandemic. I’ll be back to work before I get the results, waste of time to even get the test it looks like.
Local and very efficient / convenient service. Nice staff. Quick turnaround and I’m glad there’s a NEW urgent care close by.
I just received a bill for a COVID test I got at my urgent care back in June 2020 and it’s for $513!? This is ridiculous!!! Every other laboratory does it for free and this price was not disclosed to me. Aren’t covid tests free under the …
I called Customer Service and the girl that I spoke with was so helpful and patient with me. I had difficulty understanding how to obtain my Covid 19 results, and she helped me through it. I was so appreciative of the compassion that I received.
Went for a PCR test on a Tuesday and received the results the next morning. Great service.
I have nothing but positive things to say about my experience with Genesis Laboratory! …
Got tested on Thursday (5 days ago). Unable to speak to anyone on the phone. I’ve emailed and all I get back is they’re still processing test results. Still no results. ???? What good is it going to do me now? Absolutely ridiculous.
Do not use any pharmacy that uses this lab. Got PCR at 10:30am on Tuesday, December 28th. I literally JUST got a text from them at 3:09pm 12/31 saying the lab received my swab!!!?? What good is a test with a result that is going to be almost FOUR DAYS old!?
Genesis Labs are always reliable and fast. I had my daughter tested recently and received my PCR results before the end of the day.
Eatontown, NJ location—Needed PCR Test for travel. Staff was professional and courteous. Quick COVID results (less than 24 hours). Thank you.
I had my Covid test results through the company, and they Were excellent with the 24 hour 48 hour emails.
Thank you so much
Any and all interactions with this lab has been positive. The staff is professional, helpful and warm. They have gone above and beyond to accommodate myself and family members. I can’t say enough about this lab and highly recommend them to anyone in need of the services they provide.
Very fast turn around with results and easy to read and understand the report.
Had a PCR test done at a local pharmacy 1 week ago. The swab was sent to this lab, still no results, beware of this fraudulent lab, they want to bill your insurance; however, they don’t deliver the results in a timely manner!!!
I have been waiting for 1 week for important results, as the problem continues. They have a message on their phone line that says we’re not able to answer the phone, send an email. Well, that didn’t work either Make your own decision about whether this is a good lab!
Always professional and friendly I recommended this place all the time to my friends.
Visited for Covid-19 testing-knowledgeable and friendly staff, followed all safety protocols. Provided quick service and turnaround time for results was very good too.
I was very satisfied with the staff and doctor who saw me for my illness. They all were very professional and took care of me as soon as possible. Thank you all.
What a price scam for COVID tests. They will charge $513 for a test for an out of network test. By the Au went to AFC urgent care who is an in network provider. Took several tests earlier for travel at other providers that I paid for …
This is my first time visiting here the staff here are amazing and they work extremely hard and fast I was so amazed and super excited and impressed by there performance and work ethics would highly recommend there service to anyone keep up the great 👍 work guys #Happy Customer …
Genesis Labs is an outstanding Lab. They are punctual and professional and try as hard as they can to get the results back to you as quickly as possible often within 24 hours. I would recommend them to everyone taking a PCR test
H.R.
This office has a great workflow and healthy safe is their top priority. The woman who took my blood, however, was a terrible stick! She fished around in my hand in two spots before finding a vein. Afterwards she sloppily gave me the bloody …
Friendly and service with a smile, results in 24 hours
I was very pleased using Genesis labs. The results were sent quickly.
My Experience was HORRIBLE. I have not been able to access my data for the last 4 days I tried numerous times and it says no data found …
Keep getting calls about a bill from 2020??? Not sure who or where it costs $600 for a Covid test and why they’re calling two years after the fact. Keep telling me to get in contact with my insurance yet never got anything from them. Jokes.
My mom was very sick and needed to get tested for Covid. We needed to get the test back very quickly in order for to see the doctor and the ladies in Client Services was very helpful. They were able to get her results to her within 24 hours. Thank God for Genesis Laboratory and Client Services.
Horrible. It took over 48 hrs to receive my covid PCR test results. When my results finally came in, the website portal was down for 1 hour, delaying it even further. The staff couldn’t verbally tell me the results over the phone because the portal was down on their end too. Overall – a frustrating experience to say the least.
Easy to set an appointment (Covid test), phone check in was flawless, sample taken in car and results returned same day. Can’t ask for more, my family always uses the Oakhurst location for Covid tests for travel.
My test was mailed UPS from NH to NJ. It arrived damaged & unable to be processed. I needed the test within 72 hrs of my scheduled surgery. This created much confusion & stress for me the day before major surgery.
Loved the experience, nice staff, quick and easy, very informative gave me information as if she was my personal doctor took her time and explained to me what was going on, loved my doctor
The services we experienced with Genesis, Egg Harbor Township, were excellent. More particularly with your nurse/staff, Cristy. She gave us the RT PCR test on Mar 14, 2022 and we got our results within 24 hours. Thanks so much, to Genesis Laboratory and lots of thanks to Cristy.
Horrendous billing procedure. First, incorrect codes. Then, I never received a bill. Finally, when I bill comes it states I’m over due and they threaten collections. Unreal! And, they claim to be open until 6pm. Well, no one …
My husband has the test on Thursday 11/4 and I called Saturday 11/6 today. Karen Norman who picked up the phone to help me to check the result. After checking she send me the email result right away. I really appreciate her help and she did the good job. You make our day .
TERRIBLE. I took a test last monday 12/27. 7 days later NO RESULTS. just got an email saying they just received my test. like are you actually serious? that’s absolutely insane. i was told 4 days max. i understand they’re probably …
Very fast turnaround. Very helpful when stat labs are needed. Excellent customer service.
Excellent service beginning with my first contact. Staff is professional, helpful and knowledgeable. Entire process was simple.
Took test 7 days ago still no results. Pharm where I took test says the only
lab tech this place has is out sick. This lab sucks, thanks for nothing. Wish I could give zero stars. AND they will still get their money from the insurance pretty good scam
On 3/3 We received letter regarding outstanding payment for medical services. Letter stated 2 previous mailings made and to remit payment within 10 days of date of letter or refer to collections. 5 issues with this: 1. this was the FIRST …
they sent me a bill for a service I received on July 2020, and I just got the bill for the first time as today 12/27/21. The bill stated that it’s over 120 days due and a threat to “be referred to a collection agency”. How am I gonna pay my …
Genesis labs gives the fastest pcr results around. They let you know when they receive your test and it has been my experience that when i wake up in the morning i can retrieve my results on their easy to use website
I have used Genesis for COVID-19 a few times and it has been a remarkable experience in comparison with to other labs. The staff is thorough and attentive, the process is convenient and efficient. They’ve also gotten results to me the …
The lab can not handle the volume of test. How can it be that I am flying today and still have no test results and can not get a live person on the phone to deal with the problem. Their portal is difficult to manage and they are not …
You would think after the biggest surge in 2020 that these companies would be better prepared for another out break! Tested on Monday, today is Sunday and still NO TEST RESULTS! 2-3 days is NORMAL to receive test results! It’s been a …
Worse lab test for Covid PCR testing. Over 3 days from the date of submission and still no sign of the test being ready, and after numerous calls and emails, I received different feedback via email from various employees reflecting test …
The friendly and knowledgeable staff were a tremendous help. The results came back super quick and I was able to make better and more informed decisions because of it.
The receptionist & staff were pleasant & knowledgeable. Service was quick & accurate. What more could you ask for?
The only exception I have with the Covid Test result Report was it did NOT indicate which variant I was infected with.
Had a covid test at 6 PM – short wait time, test was quick and easy. Had a text the next morning that my results were ready. Happy with the quick turn around time.
Got our pcr results in less than 24 hrs .. great service 👍 …
Went for PCR test, the nurse mentioned it typically takes 24-48 hrs, I requested to expedite and got results in less than 24 hours! Thank you for your excellent service!
Called today 12/29/21 for a bill received from July 2020. According to them they called me on 11/2020 per Kelly at billing who looked like she was tired and just answered to answer. She stated contact insurance because we called and are …
I went here to get my covid test and got attended right away. The girls were phenomenal. Was informed I would receive my result within 24 hrs but received it less than that. I had to recommend them to family and friends. I definitely recommend this place to everyone!
Very professional. It was easy and simple to access my test results. Thank you!
Test results came back quickly and access to the report results was simple and easy to use.
Kept me informed from the start via text and email to the moment of my results.I was pleased with this lab.
Genesis Laboratory is honestly amazing. I have had so many COVID tests done there and they are quick, convenient, reliable, and results come back in 24 hours! The staff is always very friendly as well. There is no where else I would rather go honestly.
Efficient, pleasant service starting with reception desk to encounter with the doctor. Entire staff courteous and a very positive experience.
Tech was pleasant and competent. My results came quickly as advertised. I was informed via text when they were available. All in all a very positive experience under difficult times!
Very disorganized and slow. Would have like to have had an appointment. They seemed very low on staff, and most times there wasn’t anyone sitting at the desk. This resulted in people sitting in the waiting room who shouldn’t have even been there. Won’t be heading back there for any more tests.
Genesis Labs has consistently provided timely and efficient lab tests over the last 2 years. As an international corp pilot I had close to 30 tests and never missed a trip. Great job!
No appointments. My wife checked in together, she was taken within 15 minutes and somehow I was an after thought was not taken for almost 40 minutes. clearly an oversight. Other than that the care give was OK.
I had to travel overseas and I had to get Covid (RT_PCR) per Air line requirement. Two weeks before my flights I spoke with some one in your office she said come on Saturday at 8 AM to get my test and my results will be ready on Sunday by 8 …
After 7 days, the lab sent me an email stating that they just received my Covid test. They say they will send me notification when the results are in. I completely understand how overwhelmed they must be. They need to consider the fact that …
Unprofessional.
Received a message from them regarding a bill, called them to pay it off, never got anything in the mail regarding bill, no account number or information for me …
Needed a Covid test for a procedure I was having done. It was Labor Day weekend, they were open, no appointment, quick and very nice.
Very efficient and quick. Had all my tests done in the am, and by 1am the next day the results were back.
Had to have pcr covid test for travel.
It was faster than anticipated. Very happy about this
The girls that checked me in made everything very smooth and easy, they were kind caring. Everything went smoothly with the doctor got out of there in good time.
I punched in the wrong code and emailed genesis who asked for my information and never sent me a new code- have still not gotten my lab work !
I made an appointment by phone, it was quick with no drama. Showed up at my appointed time and had a live chat with the Dr which only took a few minutes by phone. I remained in my vehicle for the whole time. The woman came out to my car and …
I have used this lab on many occasions and they’re very efficient, always get my tests back on time. The staff is very nice, makes you feel comfortable I won’t be going any other place. My experience was at Value Mart on Main street in Orange, New Jersey.
The staff Hamlet, at Pharmacy West Plaza, where I did my test is the best. I got my results and all the reply from inquiries promptly. I would highly recommend this lab to others. Thank you again for your help!
My PCR test result came back very quickly. The token provided made accessing the results easy and painless. Thank you for the stress-free information!
Everyone here is super nice. Hard workers on all fronts. I really can’t say anything bad about this laboratory!
I’ve had nothing but good experiences with Genesis Labs. It takes moments for the test. I get a text in 4-6 hours with a code to use when my results are ready and I have seen my test results within 24-48 hours. Easy as can be.
I had Never Heard of this company at all.. This company was used for the URGENT Care I went to in Nwk NJ. I received my Test Results the following day. Again, you do not get your results the same day. The response was quick and easy to access.
Overall a great experience, the urgent care I go to uses them as a third party to receive results. I’ve gotten tested numerous times and received my results usually within 24 hours. I have only ever ran into one issue receiving my results and as I reached out to them it was handled swiftly.
At AFC Urgent care South Plainfield the premises was clean and organized .Staff are understanding, patient, and caring . Specially Nurse Lena who attended to my husband and I was very professional and amazing in taking all precautions and …
Very helpful and responsive. Didn’t have info to log in. Emailed. Got right back to me. Verified that the results belonged to me. Got my test results. Thank you for the additional assistance.
Genesis Labs has a very quick turn-around with its results. My daughter’s swab was taken taken at 4:45 PM on May 17, and her results were sent to me at 4:45 AM on May 18. It’s easy to make an appointment as well. I will definitely be back…if I ever need another test for my family.
Great experience! Professional, courteous, prompt. Was seen, taken care of & out in no time at all. Would highly recommend this office. Thanks!
Turn around time for our results was excellent. Highly recommend.
Great staff and caring doctors! You will not go wrong if you visit this location. Very clean 👌 front desk ladies are so friendly and fun to talk to. Thank you all for another Great experience!!!!! …
Fantastic! My daughter had a Covid test on a Friday and the doctor didn’t think we have the results till Monday and wanted me to at home test her too. But we received the results from Genesis in less than 24 hours.
Staff are always friendly and my results come back quicker than any other location.
Quick, efficient and responsive to emails.
Results usually comes back in 24 hours faster than most labs. Occasionally, when the results are urgently needed more quickly, they try to be responsive and accommodating
Had a PCR test done 8 days ago. Supposed to get the result in 24-48 hrs. Never got it till now. Customer service sucks. Email response is super slow. They still dont have an answer for me.
Yolanda. was very helpful…I was very happy with my visit…she helped me with all my information cause I couldn’t see clearly..and I am not good with the Pc..thank you again..God bless have a wonderful holiday
I had to contact them to get my results. Sent an email asking after 48 hours. Got a reply later that day asking for dates of birth, then heard nothing. Emailed them again the next morning and got a reply that all results were sent the day …
I am definitely impressed by the quickness and professionalism that had been presented. I went in filled my paperwork out took 5 mints. The tech, with gloves on swabbed my nostril and sent my information to the lab. I went to the lab in …
I needed to have a PCR test done, got to the pharmacy and the lab had not picked up yet so I was able to get it done. Shortly after I got back in my car , the man was there to pick up the lab tests. I received a text message a few hours …
I was very happy with my results. They ere emailed to me on a Saturday and I took the test Friday that’s how I was sure I was positive. Thank you so much Genesis I have just one more question since I have the 2moderna vaccines how lo g do I have t quarantine for?
Results quickly. Said negative coded- But was positive for Covid 19- 1 days later tested myself at home
very friendly, thoroughly,attentive and concerned about the health,safety of others.Good at updating and reaching back out, personable and an excellent team of people .Above and beyond satisfied with every experience I have had with them .As also so is my family members.Haooy Holidays Stay safe and God bless
If I could give a zero I would. I see other complaints about collections on here. My physician did a respiratory panel on me sent it to an out of network lab (Genesis) (never happened before) Blue Cross Blue Shield sent me a check to pay …
I had a problem with the code for getting to their site to obtain my test results that I needed for the next day. I emailed a message and got a response within an hour. The problem was taken care of almost immediately. Great response time and result. Excellent service, thank you.
Charged me over $500 for a covid test. What a ripoff from this lab.
Scroll down through reviews and you’ll see they did the same to another person …
Edison location is quick for COVID testing but the results did not come workin 24 hrs time as promised by them. It costed me additional money to get the test down again at another lab.
The airline our family was using required a PCR Test within 72 hours, and we were traveling on a Saturday. We received the results the next morning after taking the test. No stress! Thank you.
I appreciate the quick turnaround for results. This made a difference to notified family, friends and close contacts. They tested negative and I’m very happy that they didn’t get it from me. This is real, mask up!!!!
Genesis Laboratory is quite efficient, courteous and customer friendly when it comes to the results of lab reports. I had difficulty last week in trying to get access to one to see the results and a Customer Service Rep assisted me by …
I took what should have been a no charge test covered by insurance. Instead I’ve been referred to a collection agency for $100 for a charge and test I cannot even verify is valid. I paid the collection agency to protect my credit and I’m …
A lot of information to complete online for first timers. Be prepared ahead to have scanned or snapshot of your insurance card, driver’s license (front and back) to upload to form. …
I went to AFC Urgent Care in Washington Township. Got tested and the results was back the very next day. Genesis Lab sent my results to me very quickly. I didn’t receive the token in order to get the results. I sent them an email and they responded quickly. After verification they sent me the token. Was very satisfied with them.
Genesis Lab takes samples for COVID testing at this parking lot in Jersey City from the parking guard booth. The person taking samples doesn’t have any access to running water and soap so all samples are taken with unwashed hands.
Genesis Lab. New Jersey. XXI Century 😳 …
Received results in less than 24 hrs. Easy to use token security feature. Very impressive customer communication overall.
I have experience with the laboratory because of my weekly PCR testing for my work and I satisfied with the service. Great communication and results almost always come in time. So I recommend this place to anyone.
Amazing turnaround time. Visited an urgent care to get swabbed for RSV and I got my results back in several hours. Gave me invaluable peace of mind going to bed that same night knowing I was negative. In contrast, a friend went to a different facility where they use Quest. Took two agonizing days to get the results back.
I had a PCR test done and was told my results would be given by the next day (by the urgent care I went to). I didn’t hear anything until I called the urgent care that Thursday, when they told me I was positive for covid. I asked why they …
Genesis was fantastic! The staff was so informative & pleasant to work with! I was in a rush to get blood work & other tests done before surgery which all have to be done in a timely manner. I was able to book an appointment online via …
My experience of having to get a PCR for my employment every week for the past 14 months has been very positive. Genesis has my results usually the next morning when my test is the day before at 3:30. You receive a code email and a results …