Since 1996, when Gesa became a community-chartered credit union and opened its field of membership to everyone in Washington, the credit union experienced explosive growth. Consumers have discovered the value of banking with a not-for-profit cooperative. Gesa now has sixteen Member Service Centers (MSCs) in six counties, but continues to show a commitment to its roots. People in our communities have made Gesa what it is today, and we don’t take that loyalty for granted. Those members affirm our motto, “It’s not where you bank. It’s where you belong.
| Monday 9AM–6PM Tuesday 9AM–6PM Wednesday 9AM–6PM Thursday 9AM–6PM Friday 9AM–6PM Saturday 9AM–1PM Sunday Closed |
51 Gage Blvd, Richland, WA 99352
(Translated by Google) The customer service is very good and I emphasize that not everyone, the only person who really helped me make my payments online was a person named Adriana, the best among the best people like that, they should be …
I visit the branch on 27th Ave quite a lot, and the folks there are always very friendly and helpful. Even when they seem busy, they’re very nice, and tend to you quickly, but without making it feel rushed. Good service through and through.
Their online system is appalling. Not easy to operate at all!
Such great customer support.
Came in to cash a check that my brother got a hold of, everything was legible it was torn once and damp in a couple spots, I walk in already embarrassed just wanting to cash my check and I go up to the counter and hand it to her, she held …
Friendly, helpful and secure
Gesa phone service sucks
Crappy us bank/credit union I’ve ever seen
Great service. Knowledgeable, helpful, personable.
Good bank. People are friendly there.
Answer your phone now that you dont have mobile banking
This is my branch, they are still open. Very friendly, free checking.
I do all my banking there
Terrible phone system. Attempted to contact specific people by phone thru the main phone number. Never got past the 25 min wait nor did O get a call back.
Superficial and unattentive representatives. I had worse service here than national bank chains. Don’t EVER use them.
Excellent
The lines are too long. Not to mention when you bring up to employees nothing changes still in line 20 minutes later. Hmmm might need to change banks.
Professional, kind, efficient, knowledgeable employees! Love the services and the building is beautiful.
Gesa help me out soon much i am thankful that gesa is there for there people.
Banked here for years. Great customer service, good rates. They have always taken care of me.
They have under trained staff went in to refinance are car Travis Smith was the loan personal gave us wrong information made us pay a 6 year old debt $1300 to get approved we paid it and at the end he told us they can’t do the refinance in till we pay $4300 on other 9 year old debt he is the worse person to talk to
You can’t beat their customer service local bug and Beyond to help you even if that means staying on the phone with you for two hours to make it right and their fraud protection is great
Just the f-ing worse. Can’t ever make online payments, they inactivated my account cause I didn’t log on enough. They pull the wrong amount out of my bank. Never get a loan though these idiots.
Gesa is all about the money and charge you fees out of no where. Go with Hapo it’s a much better bank than Gesa is.
Good place to open an account. No maintenence fee like big banks and people are as nice as other banks.
I received excellent service while speaking with Alvaro on the phone today. He was very informative and gracious, thanks!
Never get through calling for help. Waited on hold for an hour to talk to someone. Even today I called about a loan 5 times or so and all I got was a recording saying there is no one here to take your call. Every time I call I can never get anyone. Im done trying to do business with this place
There service has declined year after year and with this new “merger” it’s clear there employees are frustrated alongside with members. I’ll take my deposits elsewhere.
Walked in the main lobby with 1500 dollars to open a new checking account. Had to wait for two employees at the front counter to finish their personal conversation before I was asked what I needed. I was then directed to go sit in a chair and wait for help where after 15 minutes of no one helping me I left. Horrible customer service.
They have ridiculous charges. $15 to pay your loan bill online, $25 over the phone. Refinancing my vehicle elsewhere next month. I’m not very happy with the car dealership who set me up with them either.
Very friendly staff perfect customer service . Helped me out thru tough times, with personal needs. Always willing to work with you no matter what. Thank you Gesa TriCities wouldn’t be complete with our you in our community.
I wanted to get a visa credit card to do I balance transfer from the high interest cards I had to gesa visa and I had the best loan officer you could ask for jj Sapp listend to what I was trying to do and she got it done thank you so much I recommend gesa they are amazing to work with.
Had a great experience, friendly and quick. They also took the time to give me information on investments of one of my accounts when I just popped by for a simple transaction.
Efficient and fast service. Friendly staff, nice and clean lobby.
This credit union Bank meets all of my needs.
I’ve been financed through them for about 4 months now. Not once have I been able to get through to anyone on their 888 number. I will sit on hold for an hour regarding the same issue which is always getting through to make a payment online …
Have not been able to reach customer service through their online chat or after 1-2 hours on hold since they went through a merger three weeks ago. I sent off emails to every address I could find earlier today and will update this review if I hear back from someone.
The new ATM at Pasco/Sylvester location separate from the building is super nice. No deposit jams like the old machines.
The young man that assisted me was polite and professional. We did multiple transactions and he did not act like he was in a hurry.
I’ve been with Gesa my whole life. They’ve always been good to me and if at any time there is ever an issue it is promptly corrected. Not sure why everyone else is having problems.
I am VERY grateful to GESA and their leadership team for the excellent personal service I just received from them. (and for the kind service I always receive!) Today, Claudia, branch manager in West Richland, and Dan, a service rep, …
I’m done leaving my money in savings at this bank, or any bank for that matter. Every time I’ve tried to go to the bank and get my money out for something I want to purchase with cash, such as a car, it’s been closed. I have no way of …
The worst customer service ever!!! I called to get a 10 day payoff the lady quotes it the dealer sends the check the payoff department calls to let me know the amount is wrong. I speak with Katie about this she see’s that the quote is in …
A fine, fun and friendly place to due business.
I’m closing my account with them if I can. I try every few days to get ahold of somebody. Wait on hold for an hour or two then give up to try another day. I make it into the branch the other day and they told me they were all too busy to …
I’m in the process of doing a small business loan. I am working with Al T. I find paperwork slightly confusing, Al took the time to actually sit down and go thru the paper work with me. Now days things can be so impersonal it’s nice to be doing business with a credit union who cares.
So I called, because I needed reports on my account for the house I’m getting and they tell me the Huntington ST. Lobby is open..i arrive there. It most certainly was not open and I had 30 minutes to do this… i use hapo quite frankly but …
The staff are always so helpful and friendly. I never feel rushed.
Been with gesa for 2plus years and they hold my truck loan they have screwed my account up 3 times when I called and explained I’d be late now stuck with massive loan payments because they did what they wanted I asked for help and basically …
This bank has been extremely good to us. We have accounts and loans through them and the it swill always a smooth and easy process. The only trip up we had was with the mortgage guy at the Gage Blvd branch. He is a bit of a crook and will …
What do I have to do to speak with someone? I don’t know what happened with their phone system and why they removed phone numbers from each branch and decided to use only one line but I’m having the worst experience as a GESA member. I …
I’ve had an account with GESA since the 1970s. I’ve watched them grow, and very clearly since the early 1980s they have continued to get a “too big for their britches” attitude. A good part of it is certainly because they have grown. To me, …
Once I have these horrible monsters paid off I’m never looking back!
I was homeless this winter for three months so naturally I have been behind on my payments. I pay what I can which is $70 a month but the fee and interest adds …
GESA IS FANTASTIC! I got my first auto loan through them and I have continued with a motorcycle loan and personal loan and each time the process went flawlessly. Today I called in and spoke with Erandy and she was FANTASTIC! It’s great that …
I have banked with Gesa for years and they have gone down hill. Lack of communication. Slow to respond. They give you the feeling like they are going to take care of you and as soon as you walk out the door they put you on the back burner. Worst auto loan experience i have ever had.
Really great place to bank. I primarily used their Duportail and Goethals locations and have always received fast and polite service. I bought an auto-loan online and finished it up at their Gage Blvd location and a representative named …
Quick to get you in and out along with friendly staff. But, when we needed a notary, they charged us accordingly to their fee, however, they failed to mention that the transaction would be considered a cash advance using a credit card. …
I have had an auto loan with Gesa for about a year now, and decided to open up a Savings account. David Barr helped me out and has been phenomenal! Very straight forward about what I needed to do, and helped me through the process smoothly. He is also a very good conversationalist.
Banked with gesa for 13 years if you’re trying to get a loan for something I highly recommend taking your business elsewhere always paid loan payments on time they have now lost two titles did not take care of the situation
I have been trying to talk to someone in the SBA department for almost three and a half weeks, they keep telling me I’m in the Q, must be a long Q , I really don’t think they care much about there members. Again I tried to talk to someone …
During these very trying financial times for businesses, Gesa really came through for mine . My business banking professional stepped up when the Payroll Protection Plan was implemented by the government . This was new and uncharted …
Gesa used to be great. Not anymore. I had set up my account to be able to transfer money from Gesa to another account. I had to wait several days while Gesa transferred small amounts of money to the other account to make sure it was a …
Been with Gesa for years now, they have always been incredibly helpful with all of my financial inquiries and troubles, and their modern banking system allows me to be very effectively financially supported in spite of living and working …
Gesa is an awesome bank I suggest anyone with bank account switch to gesa.
Great bank, they remember you when u come after setting up an account
Not as friendly and less customer service since merger. Still pretty good place.
Stay away from them for loans!! Their systems suck. Their customer service sucks. We have been having nothing but trouble with them from the start. Going on THREE months of trouble trying to say we have not provided adequate documentation …
My service for opening an account was pretty good. Communication with the branch since the merger has been spotty. Call’s that should have been returned were not. Reaching a Seattle call center instead of your local branch is …
The Gesa staff member tried his best to come up with a solution to my problem but due to a ridiculous policy he was unable to help me . So great customer service-lousy company.
I’ve been with Gesa 5 years and never had any problems.
We have now used Jesse Valdovinos for multiple loans and he is awesome! Bent over backwards to get our loan through on a short deadline! I cannot recommend him and GESA enough!
GESA has grown big but shrunk miserable when it comes to Customer Service. I am seriously questioning whether the senior management is even aware of this. YOU CAN NOT REACH LIVE PERSON regardless how long you are on HOLD!!After being on …
In house or online very welcoming Staff. Professional and have resolved my issues in a timely manner. Thanks GESA12/22
Always prompt, friendly, and knowledgeable I have been a Member for over 20 years and don’t see myself using another Financial Institution as my primary method of banking
Was/is a good company – I left recently only because the lack of branches/atms in my area (206) and the lack of tech in their offerings that blocked me using third party software to monitor/aggregate my accounts (think Mint or Personal Capital, etc.).
Id give a zero if i could? More interested in having name on Cougar football field or on Carousel of Dreams than customer service. What kind of community service is that with all the hunger, and other needs around. Go elsewhere.
Save yourself from this institution. Overdraft fees it’s unreasonable. I decided to close my account with them. Unprofessional and rude customer service. This bank was great a few years ago since they merged with GESA this is where the …
Their mobile deposit is a scam and is extremely problematic. I get paid and mobile deposit my checks on Thursdays however this credit union doesn’t give me access to the funds from my check until they authorize the check which takes until …
I’ve been with Gesa Credit Union for 12 years. Within those past 12 years, the amount of times I’ve cursed to myself due to odd issues w/ Gesa is pretty unbelievable. You cannot connect your Gesa bank account w/ any service that isn’t …