GEUS, also known as Greenville Electric Utility System and established in 1988, is a power utility company that produces and supplies electricity to residential and commercial customers.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
2810 Wesley St, Greenville, TX 75401
(Translated by Google) very bad service
(Original)
Muy mal servicio
Most workers are extremely slow, lazy, not knowledgeable, always having to ask someone else for answers. They say they will call back and hardly ever do. They make every process complicated. Greenville would be better if it had different companies to choose from instead of the WORST company ever GEUS.
Please I need to find out from the Greenville community. Has anyone’s electric bill increased. I am so frustrated. My bill from last month to this month, increased by $110 dollar. That is too much! What is going on Geus!!!
The worst. If I could give negative 5 stars I wold.
They have terrible communication. …
This company SUCKS,
Nothing
Great service!
This company is a joke!
haha good luck.
Very frindly stuff👌🏻 …
Very professional treatment!
Great Job
THIS IS THE WORST ELECTRIC COMPANY IN TEXAS!!!!!
Very Good customer service!
So far so good
Helpful and kind customer service. In and out in 30 minutes.
I can’t wait till there is an alternative company, this place will nickel and dime you till your broke and can’t put food on the table . Shame on them .
terrible connection constantly, terrible customer service, and a ridiculously long time to turn your internet back on after you’ve payed.
When they’re your only option for electricity and water, they rack up fake charges for whatever they want to keep the prices high.
Terrible customer service & even worse management! It’s a good thing they have a monopoly ot they’d have no customers…
This company is literally the worst and has a small monopoly in the area I live in.
Absolute garbage customer service. Rude, unprofessional, and unhelpful
Wish more city’s had such an efficient way to do business as GEUS. Surrounding city’s take note.
The state of Texas The Pubic Utility Commission (PUC) needs their ass whipped for letting GEUS ELECTRIC monopolize HuNt County like they do!
Marri was and is good at what she does and was very helpful to me as a new member!
They are the worst company to have services with,they disconnect with notices,& are really high on cost,customer services is the worst also
This is the worst internet provider I ever had in my life every month you got to call them about the damn internet every month I’m paying my bill this is the worst
Pay all this money for the internet to only work half the time.
Worst internet company I have ever had. I pay for up to 50mbps and am lucky if I get 10mbps.
All I can say is thank you Jimmy Dickey, this last bill was a mess. Jimmy kept me calm and assured me it would get fixed.
Hates the random over charges when there has been no changes in the home. (+$200 more).
The ladies in the front office are always so nice they also go above and beyond to help.
My experience is that I have no problem with the way I have been treated and have had excellence service also all of the people in the office have always very nice!
I completely despise this company.
I wish you could give negative stars for this “company” that cannot get it’s act together. They will overbill you by hundreds of dollars. NEVER reply to emails or contact requests. AVOID AT ALL COSTS!!!!
THEY OVER CHARGE EVERYONE FOR NO REASON !!!!!
IS THERE ANY OTHER LIGHT COMPANY IN GREENVILLE WE COULD USE BECAUSE GEUS IS A JOKEEEEEE . 🤬 …
absolutely atrocious company ….$220 utility bill for a 1 BEDROOM APARTMENT!!!!! ….1st moved in it was $80-$90 …they charge whatever they want to charge you….customer service is even worse.
9mb internet for $37 Dollars always going out pathetic wish to God i could switch to spectrum internet but a ranchview town homes they have a monopoly 9MB
I guess this light company doesn’t check records before cutting ur lights off, I’ve never used them before,but worse experience so far,my lights got cut off without looking at records for payment 😖😖But the lady I spoke with helped me 😊 …
Very poor customer service. The internet will hit huge lag spikes randomly and consistently. The company is doing its best to monopolize many services in the city.
If I could give a zero, I would. If there were any other option in town for services, I would choose someone else. Poor customer service. It truly makes me want to live in another town, just to not have GEUS.
Terrible prices. Everything is overpriced and they really do monopolize Greenville and you must go with their services. JUST MOVE FROM GREENVILLE SO YOU DONT HAVE TO USE THIS OUTDATED COMPANY.
Terrible company they have a monopoly, and a stranglehold on the town they are located awful product
Great customer service. Great value. Friendly staff.
Was with at&t . Don’t know why I put up with them so long.
Internet is faster and cheaper.
THE WORST ELECTRIC COMPANY EVER!!! I PAID 2 DAYS LATE AND THEY CHARGED ME A $120 FEE! THIS IS RIDICULOUS! THIS IS THE ONLY COMPANY I HAVE EVER HEARD OF THAT DOESNT OFFER A GRACE PERIOD! 3 DAYS DOES MAKE A DIFFERENCE FOR FAMILIES WHO ARE …
At the end of this recent storm GEUS customer service did a great job at keeping contact with me to let me know that they are working on restoring power and the agents were helpful in this challenging time.
Cancelled cable service and told I have to pay for a months service that I am not receiving – then they will credit my account the following month. This is unheard of! They don’t know how to prorate something or give credit in the month it is due?! Very poor service from this company.
I’ve lived lots of places and seen the legal monopolies of many different providers. I gotta say, compared to AT&T or Verizon or Comcast… these guys are amazing.
if you deal with the witches in the greenville office make sure you record your conversations which is legal in texas as long as your part of the conversation. This is the 5th time ive been told one thing and they have done another and they …
The CSR we had, was Vincent, and no joke, this guy is the man! Very pleasant, extremely knowledgeable of his field. Would recommend to anyone!
Geus: Power to businesses in town restored for hours.
Me: At home with my flashlight looking for ghosts. …
I have Geus for electricity, internet and water for 4 months now. So far so good. Very happy with their customer service. I did read many negative reviews and I was a little skeptical at first.
Terrible internet service. Very frustrating when you work from home!
Absolutely horrible Internet speeds. I pay for 30mbps but routinely get 1-2 Mbps during peak times (evenings). Trying to watch YouTube videos can be even worse. This indicates to me that they don’t have the capacity to serve the customers that they have despite charging high prices.
Over the summer my electric doubles. This is ridiculous! I’m a single mother with 2 kids. I can’t afford a 300 dollar electric bill for us! We are never home and I never change my thermostat. We need more th an one electric company here so we have opitions! You guys are going to run everyone out of Greenville!
Don’t understand why it takes several hours to turn power back on. Obviously someone was just out here to shut it off you can turn around 5 minutes later to turn it back on.
I don’t even be home through the day. I nake it home around 5 pm. I have nothing on or running and my bill is still 385.00 or more each month. This is so sad. Then they made me pay additional deposit. I only have electricity and water. I think they charge what they want.
Marilyn was so kind and helpful,she deserves 5 star’s for her caring and compassion.
GEUS is absolutely the worst! I paid my bill ( an outrageous $253) at 8 am ..was told they would be here with in an hour to turn my electric on.. Here it is 12pm and still no electric! We are currentley under a heat advisory warning and I …
Not only did gues not come get my trash last Saturday or Wednesday and me calling them and waste management to see what is going on. Today they pick up my trash but also took the trash can with them. What the hell gues. This is bad customer service if I ever see it.
Always prompt to answer. Always resolve my issues. Very courteous. Good prices!
If I could leave less of score I would. These people lie, they will fo anything to get over on people due to the fact that these quacks are the only provider in Greenville. They are rude, they will hang up on you, they will say they are …
This company is the very best example of why monopolies even of a small area such as Greenville shouldn’t exist. They take full advantage of being the only electric company anywhere in the area.
This electric company sucks ass if i had the choice of another company i would leave as quick as possible. Customer service is so terrible they had me on hold forever and i went to sleep and i woke up and still was on hold. They are messing …
If you have any other choice of Electrical Company use them. Geus will try to wring as much money out of you as possible. Example: They are five minutes from my house and they waited until 5:05 p.m. to turn my electricity back on so they could charge me a $35 fee.
This place is absolutely ridiculous and to be treated like I’m an idiot by the customer service lady because somehow the electric (and only electric) is half the price of our rent when it is just my husband and myself is stupid. The way I …
Just got an email saying my bill will be significantly higher (next billing cycle) cause they kept turning the power on and off cause my house got colder and there generator had to work extra hard to provide me power to heat my home while …
Absolutely horrible service. They cancelled our cable TV for a year and still have not come out to get it working again, and along with that the cable internet suffered with the same result of no one attempting to fix the issues while we get charged full price. FCC and Utility Commission will be handling this now.
Very dissatisfied with this company. It’s been 2 days going on 3 without any electricity. It’s not fair to residents as we are obligated to pay to this company as our only option. It’s been a slow process of getting things back on and we’ve …
No problems so far. They’re a little pricey from the service I received from Spectrum but what do you expect from Greenville. Everyone has been nice and the service guys were super.
Throttled internet speeds, Illegal.
Inconsistent internet and cable connections
Will blackmail you if you miss a electrical payment by a day. …
This is the worst electric company I’ve ever used! We have been at our resident for 3 years and the electric keeps going up. It’s doubled from what we paid when we first moved in. Where are house is falls on a side of Greenville that only …
Extortion..This is the absolute worst company I have ever dealt with(I’m ex-military so I have lived all over the U.S and abroad), when it comes to customer service, and just outright gouging. I believe everyone having trouble with this …
FANTASTIC Customer Service!! Russ, Cody Myers & a sweet Customer Service rep (unfortunately didn’t get her name) were the Dream Team! Each was courteous, informative & easy to talk with about my issue. Cody went out of his way to come out …
Horrible services. Contacted multiple times with no contact back. I am paying for the gold internet package (50mbps) and constantly receive less than 10mbps. Absolutely insane. And it’s 70 dollars a month. If we could get spectrum here I …
I wouldn’t even give them 1 star. Geus is a terrible electric company and their customer service representatives are extremely unprofessional and have monotone when calling about power outage or anything else problem wise. When getting …
The absolute worst customer service I have ever had the misfortune of dealing with. Rude condescending and 0 help no explanation or time frame when service is out. If you can get through to a real person at all.Which is unlikely at best! …
I think Greenville should get out from being monopolized by geus and get an electric company more equipped to respond to such types of power outages. Other companies have huge fleets of trucks and personnel that could increase the …
Never had any problems with them, and during the freeze last year we had power almost the whole time. The people are pretty nice and helpful.
When transferring my service the lady didn’t do her job, never called to inform me, and continued to charge me for my previous address. Cost a lot of money (over $450) to get it finally taken care of.
I’m so disappointed with this company! The account was under me and my brother the bill came with me and my brothers name. I went to change the account to me and my husband paid 220 as deposit plus the other deposit for water and internet …
If there was a way to give 0 stars, I would! This place is AWFUL! Absolutely horrible. They are extremely rude, not helpful at all. When your service doesn’t work properly, they don’t care. They won’t try to fix it or find the problem …
This is the worst company I have ever dealt with when it comes to cable and internet. They finally come out to connect my service and only connects my cable. I had to stop the serviceman to tell him I was also signed up for intrnet. He got …
A GEUS employee entered into my backyard through a gate unlawfully to take my meter. My bill has always been paid on time. I was not moving. I had a breaker arcing in my current electrical panel. I also discovered was a zinsco panel which …
IF there was a possible way to not put any starts- I’d do that!!! Terrible customer service, THE ONLY electric company in Greenville so we have NO other options!! Prices extremely high and I will move out of Greenville to avoid doing …
Called after hours at 9:32pm. Had an old connection 1 foot from the house fail and arch sparks down to the ground. Two on call service techs were at my house within 20 minutes. Total time from seeing the wires arch to tech leaving was 1 hour 20 minutes including tightening up the sagging power line.
Absolutely terrible utility company. They’ve monopolized the areas utilities forcing all who live in the area to use outdated prices and utilities. They make it insanely difficult to even view your bill because they want you to “go …
Yep, no notice. 1st time late. No email. No text. No letter. Nothing. They turned everything off. Horrible customer service. Gentleman on the phone was wonderful, polite and helpful. Now I just have to wait for the technician to …
This is the most horrible electric company I’ve ever used. Our bill is over $360 the last couple months which is double what it was. And we have a small house under 1200sf! Nothing has changed as far as how much energy we use, we are very …
My csr was great she had her mask on and geus has a glass between csr and customer
This is by far the most horrible service provider of electricity and cable service I’ve ever seen and I mean that passionately. Not only are you overcharged but the signal for cable is constantly going out, the WiFi goes on and off every …
Don’t pay attention to all the negative reviews. People are quick to flock and complain but of the tens of thousands of customers who will take the time to write something positive? I have lived all over the United States and this company …
Well, thank you for leaving us on hold for 45 minutes (and never answering). Gotta love that customer support. Internet is horrible, constantly lags and doesn’t work half the time even though we’ve never missed a bill. Unfortunately it’s …
If i could give this company 0 stars i definitely would. This company will only offer the bare minimum to help in times of crisis. They do not care about their customers. Not to mention the bills i get every single month average over 600. …
A complete nightmare and in this city this is the ONLY electric company you can have. Inam getting charged late fees when not late and being told two different last day to pay days from the company. You get an email showing one balance and …
Never have I had a problem with GEUS electric. Never had to wait in line to pay my electric, every person I have dealt with at GEUS has been very friendly and professional. I love their choice of music that plays at the customer service …
4 months later still no refund on my deposit. I called and gave them a forwarding address. The guy butchered the spelling (after I spelled it 7 times). 2 months later I got a check and deposited it. Since I called, a week earlier they …
@Google, give us options for no stars please.
Look I get it that Geus is a utility service and customer service is typically last priority but y’all could atleast disguise it a little. How is it that I …
Dealing with GEUS is a nightmare, the overcharged hundreds of dollars. I tried to call and go in person, twice they told me that they would call back. The customer service representative Ashley said she would help, but no call back. After …
Worst utility company ever…!
They lie to you, over charged, and make up penalties to get more money. Let’s …
Nice to see when your concerns are heard. Came home today, after leaving a lesser review and calling the office with my issue, and the issue was taken care of. I removed my bad review and thankful I was heard. Thanks for your effort, whoever you are, that took the time to take action after seeing the review.
I been with Geus for 7 years since I moved from Garland Tx and I Like this company ppl is nice and very Polite thanks for giving Us the best care and attention Godbless🙏 you all …
I just came here to say even though I’ve had a few issues… The customer service rep named Hank is the best freaking customer service person ever and I hope he gets recognized, he has helped me on several different occasions and I appreciate him! Shout out to Hank for actually being helpful and pleasant! 5stars just for Hank!
I have been having to call them every month for the last several months when I receive my statement to have them correct billing errors. Each month I am assured the issue has been corrected and will no longer occur only to be disappointed …
If I could give them a negative rating I would. 1st off the bill is never in the same price range. One month it is 100 something, than the next month it jumps to 200 something and than 300 something. A couple times it’s been up to 500 and …
I cannot get over being billed on the 11th ish and being expected to pay it by the 29th. Bills are $300-$500. Customers should have 30 days to pay their bills!
Horrible customer service. They don’t care about helping. If you don’t like GEUS go somewhere else….wait you can’t. Bills are constantly wrong. Feels like I’m dealing with the Mob.
ONLY REASON FOR 4 OUT OF 5 STARS…. Is I wanted to meet the AMAZING people introducing and helping my family adjust to our new home. Application was easy to begin, woman who helped me onthe phone was very nice and helped my family save $$. GOD BLESS YOU AND YOUR FAMILY.Thankyou for welcoming us to Greenville,TX
Felt like I needed to edit my former review. Geus has since modified their prepaid electric to be paid online. With inflation the way it is, Geus provides Greenville with an affordable solution for utilities. The internet service is hands …
I was taught if you don’t have anything nice to say then don’t say nothing at all! Well im gonna do just that because I have absolutely nothing nice to say!! Other than Mia being their greatest asset because she’s awesome!!
I love having Internet that randomly loses connectivity, great job here. I’ve lived in several different states, but here in Greenville is where I have the most Internet outages – I have to reset my router multiple times a day. Awful service.
My father lives in Greenville, he’s not computer savvy. I called to see if they could set up his wifi for him. We just purchased a smart TV and a smart phone finally. They don’t set up wifi for their customers. You have to buy your own …
I’m new to the area, and I have been told by the customer service department that the late fee waiver only applies to individuals who receive government funds (SSI, Social Security, etc) on the first of the month. Those of us who work and …
There are 3 new homes on our street, Rosemary and they keep forgetting to pick up our trash. Last week they didn’t pick up on Wednesday or Saturday but our recycling was picked up. We are paying for the service and now we are requesting …
Welcome to the monopoly, getting all services under one bill should be easy and a welcome change from having to deal with so many different companies, but that’s the also the problem they know they are the only game in town and they treat …