The power to save more than just money. Gexa Energy is committed to keeping our great state of Texas clean for generations to come. That’s why all of our residential plans are now powered by 100% renewable energy at no additional cost to customers. Gexa Energy, LP is one of the fastest growing retail electricity providers in the U.S. Headquartered in Houston; we have served residential and commercial customers in Texas since 2002. As part of NextEra Energy Resources, the world’s largest generator of wind and solar energy, Gexa Energy is committed to providing green energy plans to customers and supporting the development of renewable energy resources.
| Friday | 7AM to 8PM |
| Saturday | 8AM to 2PM |
| Sunday | Closed |
| Monday | 7AM to 8PM |
| Tuesday | 7AM to 8PM |
| Wednesday | 7AM to 8PM |
| Thursday | 7AM to 8PM |
20455 State Highway 249 Ste 200, Houston, TX 77070
Zafar was very helpful and patient. Signing up with them was a breeze. They explained the plan thoroughly.
I hated working with the call staff. We were trying to move into a new apartment that required that the electric be provided before we could sign the lease and move in. However, Gexa had a service hold on that exact unit because a previous …
Zafar was extremely helpful and nice. He was very knowledgeable about the service plans and options. He made enrollment quick and easy.
I discussed with Mr Edwin A. and experience was wonderful. He is very thorough, nice and very helpful.
Thank you.
If you don’t give a five star review, you don’t get and automated response. You are not important! Got it! …
My last 2 bills have been over $500. My usage has apparently doubled with literally no changes to my daily habits. Tried calling, nothing useful presented. This is outrageous. Next bill isn’t getting paid and I’m switching to literally anything else. I could finance solar for less than this.
Very terrible when i opened the new account the person told me was 11.4 cent/kw between usage1000 and 2000 then i was received the bill was show 17.19 cent/kw and i had called the lady, she told me the 11.4 cent should be at usage 1000, if …
Hi Sylvia
I want to say Thank you so much for your help renewing my electricity plan. Sylvia is so patient with me explaining which plan is right for me. I appreciate you.
While they were friendly sounding, they talked me in a circle time and time again. They charged me $820 for my 2 bedroom small apartment and left out important information about meter readings. Their final solution was to give me $100 credit and tell me to have a good day. It was very frustrating.
Very informative and helpful agent.
Looking forward to a great provider/client relationship
They will bill you whatever they want! Your contract means nothing! They charged 567$ for a month! I dont get bill more than 150$. When i called them they say they cant do anything about the bill. DO NOT RECOMMEND THEM!
Great customer service and offered us a better rate then we have currently.
These people are liars and thieves. I have lived at the same address for over 20 years and have used numerous different electric providers. My bills rarely went over $200.00 and never went up to $300.00. However, my bills with Gexa were …
Zafar was exceptional. Walked me through the new account setup process flawlessly. I am a returning customer of Gexa because I’ve had exceptional service from them in the past Zafar confirmed for me that I made the right choice in electricity service providers.
The gentleman on the phone was courteous and super helpful. I’m excited to use Gexa again. After looking into the EFL for this plan and comparing it with those from TXU…Gexa has the better deal.
I wish Gexa would have more customer service like Melisa,she’s fantastic and willing to help people God bless her heart.
Overcharged me and said that customer service has to handle that….ironic part is customet service are who I was talking to. …
I recently signed up for G. I spent 45 minutes talking with a rep about different plans. He recommended one and I signed up. After paying 85.00 I was ready. One month later I received my first bill, 525.00 for 1 person in a 1396 ft house. …
I called today 8/25/2022 to move my service to Gexa. Jonathon D. provided fantastic customer service, he answered every question I had and made the transition very smooth. I am very satisfied with my first interaction with Gexa!
Have been with Gexa over 15 years, I called to renew my plan and was told I would get 11.2c per kwh locked in for 4 years. When I got my new bill they had charged 19.9c per kwh. When I called in (even though my online bill said 11.2) …
Switching to Gexa was easy through Phone call, Barbara H. was an excellent agent with Gexa, Barbara made sure the plan we chose was the most affordable option for our area! highly recommend giving them a call for options.
I have been with Gexa for YEARS. They were my first energy company when i moved to my own place in 2016 and I’ve had them ever since. I used to really love this company and recommend them to friends and family and now i regret it! The last …
Fernando was excellent at listening to my questions and providing patient and detailed communication about changing my energy plan. He’s a great representative of the company and brand.
Offer better contracts to those who are not presently signed up with Gexa. You would think they would offer the best contracts to those who always pay their bill on time and have been with them for years. Had to go through three …
If I had a choice I would give 0 star. This company is a scam and a rip off. I renewed my contract with then in July. My bill started increasing in June. I was charged $180 which was the 1st time I had to pay that high amount since 2019 …
My experience with setting up a new service went smoothly! Zafar was my representative, and was able to answer any and all questions that I had, as well as gave me useful tips and tricks.
Set up with Gexa was fast and friendly. Though I have never used this company and can’t speak on the actual service…. My customer service guy was awesome and very informative.
Very fast and easy. I felt like they had great plans to offer. Only thing is I wish representative would slow down when giving information. He was a little hard to understand and spoke fast. Other than that is was great.
Carlos Mendez at Gexa was fantastic. Got us set up in a day on a day’s notice, even was available to help on the weekend. Fantastic service, could not recommend more.
I don’t usually make reviews but after the experience I had today it absolutely deserved one. I spent several hours trying to just get ahold of someone who could answer my question and help me and when I finally did I was spoken to so …
Great customer service. Thank you, Charlie Diez for making new account set up simple and easy.
I had the most wonderful customer service experience with Zafra…He was super nice and helpful! He took the time to explain details down to us getting a smart thermostat.
The representative Erik was very attentive
He helped me switch my roommates name to mine since she’s moving out and the 2 …
I spoke with Billy and performed outstanding customer service! I asked if he could help me find a good deal or what can he offer since I was looking to find a good service. He offered me an amazing deal!
I have never paid so much for a one bedroom apartment energy bill. They also add on an extra $20+ to process your charges. Do NOT go with this company. I wish I would have read reviews on other websites providing feedback about different …
Excellent customer service! I had a few questions and the agent cleared up a few misconceptions I had and ensured me I would be in good hands! I wish I would of gotten his name. Will be recommending!
Best customer service ever. The agent took his time to explain everything very professional
Edwin was great helping me with my contract renewal. He definitely helped retain me as a customer for another contract term. Keep up the great work Edwin and Gexa Energy!
This company is nothing but crooks. This is barely my second month with them and my first bill is completely wrong. They calculate your price sneakily, so don’t fall for their “$100 off” incentive. Their “average price” that they initially …
I’m all for Renewable Energy.
Although from time to time the weekly usage is out of whack as it seems, I was …
Great customer service. Thank you so much for reaching out to me after I got off of work like I requested. I look forward to entering my new house with electricity service available throughout the home. …
Last month my bill was 494 witch i thought it’s been really hot and I live in a 3 bed room trailer home so maybe that’s why it was so high so we started to save electricity by only washing clothes once or twice week and turning our …
My bill practically doubled from last month. Come to find out that my contract expired. So this company never notifies people of that, rather just screw their customers when it does. So I called and spoke with someone at gexa, but I …
I opened a new account today with Zafar. He was extremely knowledgeable with all the Gexa products and recommended a good plan that would best fit my needs. I appreciate his courtesy and professionalism. Zafar provided excellent customer service and I look forward to being a Gexa customer.
Sophia was really helpful and explained clearly what plans were available. I told her my needs and desires and her suggestions helped me choose what was best for me. I’ve been with Gexa since my move to Texas in 2020.
Edwin was very helpful in establishing a plan that is most beneficial for the Kwh used monthly. Seamless process!
Signing up with Gexa took 10 minutes and was stress free.
Jonathan D. clearly explained everything and even helped me breakup with my (ex)energy provider. Thank you for giving me a fair price, unlike these other toxic energy companies!
Armando was a perfect Sales associate. Although I used a website to set up my energy it didn’t go through for some reason (Compare Energy) and Armando was able to help me out otherwise! Very friendly and informative service. Thank you!!
I have been with gexa for almost three years now in the same duplex. My first couple of bills were a very standard and reasonably priced, but it feels like the longer you stay with this company the more you pay. My contract had ended and my …
Edit 07/29/22
TL/DR: Gexa fails to notify of term expiration and doubles the cost per rate, from $10.9KW/h to 20.9KW/h. …
I previously used Gexa when I lived in Houston and was pleased. Now that I am relocating to Arlington, Gexa was my first choice. I called and spoke with Giovanni and he was polite, efficient, and explained my options. In less than 20 …
Luis was great and helpful. He helped me find a good plan that was significantly cheaper than the standard ones on the website. The only thing was that I did not have access to EFL until after I committed to the plan, which was kind of …
I wont give a star for this company. I dont recommend this companybto anyone. Horrible customer service, when adked a manager no one at site, I waited almost 30mins for a manager for to complain about the service. No answer…….
Called to cancel my account with the completion of my contract and my move-out date, and was told my account was no longer active, only to receive a large energy invoice for the new residents at that address a month later. Was told my …
Alex C. was very informative, pleasant, and effective in getting me signed up. He answered all my questions readily, taking the time to explain the details to me to the degree I wanted to know. He covered all the what-if situations thoroughly. Appreciate it!
I spoke with Elena and she did great. She made the experience so simple and easy. The whole call only took 20 minutes for her to set up everything, she was amazing. Absolutely recommend.
I helped my dad create an account with Gexa after I personally had Gexa for a year. My dad was asked for a $300 deposit that the sales agent guaranteed would be reimbursed at the end of the 6-month contract with good payment history. The …
Great experience signing up with Gexa Energy. Sales agent, Zafar was very professional and helpful, and provided all the information I needed to switch my account over. He was not pushy at all, and shared the best options for me given my average energy usage.
We were GEXA customers for several years and the rates were very competitive, but when we installed solar panels they had no options for us so we switched companies. I would have preferred sticking with the same company though. Service & …
Great rates ! I researched beforehand and compared them to many companies they had the best rates. When I called Zafar assisted me with all my questions, he explained everything very well and clearly. Glad I called it helped me not feel too …
Alex C. did an absolutely wonderful job enrolling me! The information he provided was clear, concise, and complete. My questions were all answered, and he was very professional while still communicating in a friendly manner. Made enrolling a wonderfully simple experience! Thanks Alex!
I called them to add a new Gexa plan and the agent was so helpful and I found what I wanted. I like this electricity provider. However this year their electricity rate is too high. It is upsetting.
Agent was very helpful and clear. Answered all questions very knowledgeable. I got a great plan.
I have to say, the customer service I received as someone who was moving my service to Gexa was impeccable. All my questions were answered in a thorough manner. I was given options and details to make an informed decision. Never did he get frustrated or anything with me. I am excited to become a new Gexa customer!
Edwin Alvarado was very helpful and insightful during the process. A true professional!! Thank you for everything Edwin…..D. Carroll
The service is great. The poeple on the other side on the telephone were nice. The website is very easy to navigate.
I have honestly never had any problems with Gexa. They answer the phone pretty quickly. Their prices are typically the lowest in the area. I have never been charged ridiculous fees for no reason. I have used them at two apartment complexes …
Carlos Mendez was my phone rep and he was amazing and answered all my questions. It was an easy process to obtain energy and the plan was completely explained to me in great detail so I knew exactly what I was signing up for. He explained …
If your thinking about it do NOT DO IT. This company is very unreasonable with prices I live alone and my bills be close to $300 every month and they charge a disconnection fee of 200$ so I’m stuck in this hole right now. DO NOT DO IT FIND SOMEBODY ELSE
The best electric company I’ve ever used! Customer service is always helpful and never pushing about up sales.
Joe Leyva, was very professional and effective with all my questions as a new client of Gexa. I recommend him 100%
Zafar was very helpful and professional. He was very knowledgeable of the products and helped us choose a plan that was right for our home.
Melissa Barbosa was very helpful to me during my sign up process with Gexa Energy. Great customer service and very knowledgeable about the different Energy sign up options
Edwin Warner did an amazing job ! 10 outta 10 ! New to Houston and he helped set everything up.
I am not sure why my current electricity bill is charged 5 times higher than my past bills even though I have been using electricity the same way. I didnot even have single Christmas lights on for the holidays. This is horrible and …
Work with a representative by the name of Edwin Alvarado. Gave great customer service. Answered everything I needed. And very pleasant to speak with. Need more Representatives like that
Im so disappointed of gexa i live in a trailer and its been 3 months that my bill don’t go down from 200 one time i receive a bill almost 300 in one month i was are they crazy im living in a trailer and I don’t even use so much light im looking forward
The man that I talked explained every thing to me very well. I hope every thing works well with me. Be my first service with them. Went green energy 24 mo.s
The customer service agent was great, he helped me resolve a problem with my account and got me up and connected promptly. I recommend Gexa to anybody who wants great service.
The Representative was very friendly and made the registration process “pain-free!” I’m thrilled to be a Gexa client once again and look forward to participating in the green program!
Ricardo was so knowledgeable, patient and kind. He walked me through every detail of my renewal until I was comfortable. He searched very hard for the right plan for me. I was going to take my business elsewhere, but this experience was …
Advertises a competitive rate but adds on several additional charges, calling it them centerpointe fees. 19.5cents is FAR from their 11 cents/kwh advertised. Crooked company.
Great Customer Service ! I am a returning customer, moving into a new apartment today and they made the process so easy and were very helpful
They start off looking good, however as the months go on they start raising your rates so what you paid 2 months ago for 1000 kwh was $130. goes to $200+ and now for 1081 kwh is $265
Barbara H. was very helpful. She answered all my questions and informed me of your 36 month plan. I told her I preferred yearly plans.
Gexa Associate was very friendly, patient and professional. Sign up was very smooth and easy. Thanks.
Jose was very professional and informative about what services and coverage would be best for my situation. Customer service was great.
Mr Edwin A. from GEXA Energy was a HUGE HELP helping me figure out what plan was best for me and confirming the proper address that was very confusing. thank you sir for the awesome service.
Signed up and spoke w/ Edwin A. who was very nice and made it easy to sign up for an electricity plan. Great job!
I would say one of the worst electric company to deal with. Sales department will trap you in a contract with dishonest tactics, customer support is worthless since they have no power, their goal is to make up sale for worthless products.
My representative was Charlie Diaz, and he was very thorough and helpful. Great customer service.
Miss Barbara walked me through starting a new service, she was extremely helpful and answered all of my questions! Very easy and to the point.
This was one of the most pleasant customer friendly experiences I’ve had! The Rep was friendly, patient and kind. I could tell he enjoys helping others!!!
They worked to get us a lower rate than you can find on any site with any other provider. Call them! Don’t just rely on the web. Excellent customer service
I don’t understand what’s wrong with our energy bill. It’s been about $400 the past two months. I’ve called multiple times, after our usage skyrocketed out of nowhere. Not getting any answers. We have never had bills this high in a 10 yr …
Charlie Diaz helped me find the right plan and was a great person to talk to overall!! Made sure you got the best deal for you!!
The rep I spoke with was able to help me set up a new customer account and asserted all of my questions. Super customer service.
Edwin A was very helpful for my switch in energy providers. It was easy and quick and he was very friendly
Im shopping around for cheaper electric company and stumble upon to GEXA and the representative named Edwin assisted me. He was very informative and helpful. He assured that i’ll be happy with their service . I HOPE and looking forward to that.signed for initial 12mos contract and hoping I see some savings on my electric bill 😊 …
The customer service agent was able to answer all my questions that other providers could not. And, the rate offered was the best received when I was shopping around!
Joe was courteous and very helpful in getting my uncle’s account setup. Amazing customer service. Thank you!
Long term Reliant customer, one call to Gexa and they answered the questions Reliant would not and hit the KWH rate I needed that Reliant would not. Great CS from Joe, bye Reliant.
Excellent experience setting up a new contract and agent Carlos Mendez was very courteous and helpful. Was all set within minutes!
My meter would often read out 3 kwh below the 1000 kwh threshold to receive the $100 bill credit. Was charged over $200 the last month of my contract for less than 1000 kwh. Stay away from this trash company.
I call Gexa Energy today and have a great Customer service I had to switch from my current company because I was not happy with them I received statement so high that was too much out of my pocket so I hope with this switch helps me to really save money on my energy bills.
Avoid this energy provider. I gave Gexa Energy a try when they offered a plan with a discounted price if you reached a certain amount of energy per month. When my usage habits changed due to travel, I attempted to remain a customer and …
Nothing but an amazing, pleasant person helping me. She was one of the best CSR’s I have experienced in a LONG time. I highly recommend Gexa – they rock!
The customer care representative edwin is good and he was knowledgeable able to setup the connection on the same day as i called the. the communication was excellent
Great Service from Gexa energy, received the service the same day. Can’t expect more than this. Fantastic customer service. Received with great welcoming gesture on phone.
Spoke with Edwin Alvarado was very helpful in my transferring my service to my new home. He made the process very easy!
Zafar walked me through the renewal process and was very straight to the point and courteous. Much better experience than other utility companies I have dealt with.
I had a great experience today with the agent Joe Leiva. He was very polite and did his best at helping me get the service I needed thank you so much Joe
Called customer service to resolve an issue I had over pricing. I wasted over 30 minutes on the phone only too be told there was nothing they could do to correct it. Be careful people any time they charge a expensive contract termination fee is usually because the company is dishonest.
Terrible provider. Read their fine print. Know how much in kw you use in a month. …
Outstanding customer service. Everything was explained in great detail and Zafar made sure I was choosing the right plan. Great experience. Thanks Gexa.
I had a great experience with Gexa. The representative explained the energy options in easy to understand language and made helpful suggestions about the best plan for my situation.
Edward M. helped me set up my new account for my new place over the phone due to a meter hold from the previous tenant. Great service, fast and easy. Would recommend.
Judge for yourself. I signed up about a year ago for a fixed rate energy plan with my rate being approx 11.4c per kwH. When the 100 degree temps started in summer, my energy rate jumped to 18c per kwH. When I contacted Gexa to ask why, I …
Don’t trust the high review score anymore. Used to have no issue for over a year, then somehow in the middle of a FIXED PRICE plan my bills went up 150% on average. Went from paying 40-60 a month (small apartment) to minimum $100 every …
Whoever is giving Gexa 5 star reviews must work for the company. 1 bedroom apartment electricity bill every month over 150 dollars. If you try to get ahold of a rep, there out of the country and express no concern. Came home one day and my …
Perfect Customer service, very thorough and extremely polite. Had an issue with another energy company and Gexa Fixed my issue THE SAME DAY! Same day service as well!
GEXA energy waived a enormous connection fee because i didn’t have it to pay. Gave instructions on how to get it waived. The representatives i spoke with were all very understanding and professional. Hats off to Gexa energy because employees are a reflection of the company
The Gexa representative, Charlie Diaz, was helpful in setting up my account and was knowledgeable about the product and process. The call was easy and went smoothly.
What they tell you is not the price you get. I subscribed to their electricity two months ago and I ended up paying a lot more (over $80) than expected. As they claimed, the charge was a separate delivery charge which was never mentioned …
Edwin Alvarado was very helpful and informative. He did an excellent job. Very curtious and polite . I give him a 10.
Samuel was very pleasant and he explained each plan well and in detail. I was very pleased with his performance. Thank you Samuel for your help.
I’ve only had them for 2 months and already hate this company. I like in a 2 bedroom duplex and they want to charge us close to 4000 watts, $700, the ac and heater were checked out and everything is working how it should be. Even the …
The person I spoke to on the phone to get my service switched out was outstanding. Super friendly and made sure I was thoroughly taken care of throughout the process.
Jonathan Flores was very helpful to find the best plan for me. He was patient and knowledgeable. Great service. Mike B
They were very helpful and were able to help me set up my account without any issue. Super straightforward and easy, highly recommend to anyone that needs an issue resolved
Carlos Mendez is a very professional, well spoken individual. He sold me on the plan easily. The low rates are also a major plus.
Jose was great when it came to applying for Gexa energy. He made the process smooth and answered all my questions with patience and elaborated on the plans available.
I got the date wrong on our move out and we needed a few more days of service before closing. I was panicked but the gexa team took great care of us and our power was back on in less than an hour!!! So grateful!!!
Hey guys loved Armando but why am I only being charged for 2 weeks instead of the full month I started my plan on the first of October and the due date is the 4th of November so I should be able to pay the whole month right? But when I …
Their plan makes no sense. I hade a $200 dollar bill when my usage was 1260kwh. The following month I made it a purpose to try and reduce my energy consumption because I am trying to do my part to reduce the amount of energy I am pulling …
I contacted to start a new connection and account with Gexa, had a great conversation with Edwin, a representative from Gexa. He handled my request and concerns with utmost respect and gave good and useful responses too! Eager to start using the energy at my new home! Cheers 🥂 …
Joe was very helpful and quick with helping me connect my electric power. He was polite and very respectful.Overall, he did a very job answering all my questions.
Wonderful experience! Edwin Werner was kind, helpful, and knowledgeable. He went beyond his normal duties to explain everything to me.
Update: after waiting over 30 mins on the chat with no response, I called them back. Mind you, I’ve been calling since 10:30 AM (it’s now 12:20 PM). I talked to two different people prior to this last attempt, & each rep told me that they …
What a great experience I had today signing up for 100 percent renewable energy with Gexa Energy. Jovany was the person who stepped me through every single step to sign up. He was super professional, kind and helpful. Thank you, Gexa Energy
I have used this company for 3 years with no issues until the renewal. After 3yrs my contract expired which I was not contacted about. Since my payments were automatically drafted every month I didn’t worry. However, I was charged double …
I just started with this company but im hoping it will work out great!! I had the Best service advisor! Edwin Alvarado!! He took his time explaining and helping me understand what I was signing up for and made sure I understood what nobody understands the electricity linguo, to make sure I got the best plan! Thanks again
Called to start new residential service. The customer service agent I spoke with was very excitable, had a heavy hispanic accent and spoke way too fast. I asked him to speak more clearly, stop interrupting & slow down, which he tried to do, …
Absolute scam, worst customer care I’ve ever had. They will run you in circles and make you pay outrages fees for no reason. After asking about fees they have no idea how to explain them, its a joke of an electric company to say the least
If I could give zero stars I would. The customer service is not the greatest. They entered some of our information incorrectly and now after 5 years it is a problem. They have billed us and taken our money for this long and now all the …
Easy to sign up for new account for new home in Texas with fast credit check. Friendly customer service. 9.95 Monthly fee to control ac/heat using their app. That’s a cool feature. 2yr contract with refundable deposit.
Joe has helped me in getting the connection and cleared all the doubts i had. He even guided me to the lower rates available on this day. Felt very easy and understanding.
AVOID AT ALL COSTS. This is my 2nd year with Gexa and I’m ready to pay the termination fee. I had a 650 sq feet apartment in Houston and my bill was always over $120. They have hidden fees and falsely advertise their deals just to get to to …
Zafar was really great! He was patient and helped me work through a challenging transfer with our utilities, and even took time to give me a follow up call later that day to help make sure it was resolved. Thanks Zafar!
My family switched to this company a few weeks ago and as of yesterday morning at 11:30am, the power has been shut off. There is no balance due, all the other neighbors have power, we’ve called all day yesterday and they guaranteed us it …
Well when you first start with the service they are great and great prices. But just when you think signing with them again definitely reconsider. The 1st go around was (I believe) a one-year contract it was amazing great prices it was …
This company is charging me almost $400/month for a 1-bedroom apartment. Their package SEEMED great when I signed up – $0.13/kWh, which turned out to be a bait and switch, because they’re actually charging me $0.19/kWh. Unbelievable. And …
I signed up for the Saver 12 plan. The rep answered all my questions about the billing and gave me examples of how much I expect to be charged. Let’s see if it really is a good deal.
The agent that I worked with awesome! She explained to me about the solar plans which no one else did. I really appreciated that. And she was super nice!
Luis renewed my plan and presented options in fair professional manner. The entire transaction only took a few minutes to complete. He is a huge asset to Gexa!
Customer service was very friendly and helpful. Much better pricing than Direct Energy- I’ll be paying half of what I was with them. Can’t wait to see the difference on my first bill.
Gexa Energy, Gave me the Gexa Excellent Customer Service experience! Call today and get Gexafied, with Gexa Energy electric company, you want regret it! They offer fix’s, plans, with affordable Kilowatts, along with great customer care for future residents, and current resident.
I had this company for about 4 years and never had an issue until these past month I’ve been getting charged ridiculous amounts because I was on a month to month contract because i had no clue my contract had changed so I went ahead and …
Representative was polite and very helpful. Like all power companies the Gexa pricing model is very confusing, and in the end will cost you more than you think, but I believe I will save a significant amount over what I have been paying.
Melissa was wonderful. Very hard of hearing and she had to go over information slowly and loudly. She was great answered all of my questions. Great employee
Zafar was simply Awesome! He helped and guided me through the enrollment process and even took time out to find the answers that weren’t readily available to him. Just a great experience! Thank you Zafar!
I’m just confused, I read all of these wonderful reviews before choosing and still got bamboozled!!!! My first bill was a little over $200…understandable, schools out my kids are home all day. Then BOOM!!! Next month’s bill 907 DANG DOLLARS!!!!! HOW?????
I have been on and off again with Gexa for years now just since I always have to shop for the cheapest price when it is time to renew my contract. I will say they gave me a really good deal to stay with them this time and their customer service is always top notch and efficient.
Joe Leyva @Gexa customer service department was very diligent and provided detailed information on Plan that would work for us! Thanks for hearing our concerns and making the switch from the other provider so much easy & not stressful! Thanks -D.Bltz.
Gexa customer service was great. They explained the EFL in detail to helpe me ( fist time home buyer in texas) understand what the plan offers and works. The phone call lasted maybe 15 min and I felt good when we hung up the phone. Not a 5 …
Simple. Easy and prompt service. The right plan and price for my living situation. I have been with them for 3 years now. TY Gexa!
I’m purchasing a house today and I’ve been looking for energy company and came across Gexa. I called and they were so nice. They made the process easy since I’m already overwhelmed with the purchase process. I highly recommend them. Thank you!
Kevin was really helpful in answering all of my questions/concerns and helping me with switching from my old electric company. Went over all the pricing and policy details and had the best attitude! Great company!
I am giving Gexa 2 stars because while I had them they were good. But when it came time to renew the only humans the automated system would connect me to were fast talking pushy salesman with super thick accents that were hard to understand …
I’ve been with Gexa for a year now and I *didn’t* have any complaints! Called them to renew my plan and Jose was really helpful to find a plan that suited my usage profile. …
I’ve been a customer of Gexa since 2018. It has been a reliable company. Their customer service is great. I haven’t had any issues whatsoever.
I’ve had more trouble with this electric company than any others. I had service at 2 different addresses. Emails would have the wrong service address on them. I had lots of problems with the online payments. Didn’t work most of the time. …
Worst energy service I’ve ever had and I’m almost 40. They don’t update their system with your new address so you can’t even pay the bill online… then shut off for non-payment after only two days with an infant at home. It’s happened multiple times. Can’t wait for my contract to be over next month!
I have used GEXA for over 15yrs, and just renewed for another 3!
I appreciate the fact that they sent an email regarding my renewal notice and would suggest their service to anyone!! …
this company nothing but a big scam , they will catch you no the delivery price as they say from Reliant , they work with each other just nail the consumer , and start put the balm on each other. …
Gexa Energy is an extremely deceitful and unreliable company. When I signed a contract with them, they promised usage credits for usage over certain kilowatt hours. When I received my first bill, they didn’t apply a single credit, …
Renewing my plan was handled very easily and informatively by the Customer Service representative. I have been a customer of Gexa for many years and have always been satisfied with their service.
A simple courtesy call, anything to your customers to let them know they are about to expire on their contract would be so nice, even a letter. To get a bill, triple the month before, $891 from $330, is ridiculous. Then $457 for just 2 …
I would never use a company that lies on how they get the energy. They can’t provide 100% renewable energy. All the energy goes into one central location, doesn’t matter if it comes from coal, natural gas, or wind turbines. So when a …
I am a returning customer. Jovanni was extremely helpful and patient with my questions. I just signed with them for another 24 months at a great price!
Just enrolled with my new energy provider Gexa Energy! Very knowledgeable and professional Customer Service Representatives. Special thanks to Billy and Juan for taking care of business today. More power to Gexa!
Giovanni helped me with getting my service set up as I am a first time Gexa customer. He did a great job explaining everything and made it a very quick and simple process.
Jamie provided excellent service! He explained everything very well! Being new to Houston the choices for securing an electric company is overwhelming coming from a State like AZ where you get service based on zoning!
Every representative that I spoke to was very patient and diligent in their efforts to get my account up and running. This process was as quick and easy as it could be. I would recommend them to anyone
John D. Was great! Very clear in communication. He went over a few plans with me and made sure I was picked the one that would save me the most money. Thank you John! Keep doing great work!
I’m am glad that I’m able to do my part to use Green energy. I live in a small 2 bedroom apartment that I live in 2 days a week and my bill is 168. I’m sorry I don’t understand how that makes since. When I signed up they told me I wouldn’t pay more than 80. So how am I paying double? I will be shopping around.
Signing up was effortless because Edwin Alvarado really knew what he was talking about as far as plans and rates go. We really appreciate your guidance and time. It was a pleasure speaking with you.
Just got my new energy plan with Gexa. It was super smooth process and Marlon was so nice in sharing each and every minute details. Hope things will go good with this new engagement.
I used Gexa about 6 years ago without any problems. However, their new “options” are disastrously expensive. Please understand that if you use more than 2000 kilowatts in a month, their cheap rate balloons to almost 25 cents a kilowatt. …
Been with this company for 15 or more years with good results each month. Hope this new account will be just as good. Spoke with Jose Morales and very helpful.
We used Gexa for three years with no issues, then we moved to our new address across town. Gexa cut our power off after a couple days for no reason. When I called to find out what happened they said didn’t know how or why. They got it back …
Jose was very patient and professional. Helped me find the best plan for my budget. Gexa has outmatched every other vendor with ridiculous prices and very grateful for Jose and Gexa. Thank you I will be recommending this Energy to my friends and family. Sandra
Edit: Due to incompatible thermostat that was offered FREE as my plan, I was not gifted the item from Gexa talking both to customer service and the installers. Changing my 5 star review rating to 2 stars due not receiving it as part of my …
Spoke with representative Luis Gil. He listened to my needs and was very helpful finding a plan that was flexible and that I can change as needed. No one likes paying for electricity but hopefully with their “happiness guarantee” this one will be better than other providers I’ve dealt with in the past.
Gabby was very knowledgeable and patient. She provided several options and helped me understand what plan what would work best for my home. Excellent customer service.
If I update this review, then service has changed for the worse. As of now, I just signed on with Gexa a couple days ago, and their fixed rate 36 month term was an amazing offer considering our current retail electricity rates. As long as …
I have been a customer since 2018 and the service is still exceptional. I called to renew my contract and Juan was personable, knowledgeable and delivered exceptional customer service. When it comes to great service and customer service, GexaEnergy is number 1!
Prices are good but customer service people miss the mark. They try hard but ALL (spoke to 5 different ones) have a VERY thick foreign accent so they are hard to understand. Reliant has great customer service reps. GEXA, not so much. Took a LONG time to get my matter resolved.
one of the worst service provider i have ever seen
Please take if you’re ready to pay 150$ – 270$ per month.
I took electricity in 2021 took yearly plan, I live in 1bed 700 sqft apt, they …
Have been a customer for several years. Have always paid my bill, even during the extreme weather of 2021 and during pandemic. Needed to pay my bill by 1.9 and asked for 2 additional days, yes TWO, until the 11th which is my next pay date. …
I spoke to 3 different agents today to explain my bill because it has tripled what it normally has been since I’ve had service with Gexa energy. NONE of them could explain the bill. One asked if she could place me on three minute hold to …
This company is terrible. I thought I was doing my research and getting a great plan/deal when I signed up for GEXA. Now my electric bill is $230 for for under 1000 KWH. It’s a joke and to cancel costs $295. …
Gabbie help me renew with a good plan for me. She has wonderful customer service skills and spoke very clearly on the phone. Thank you Gabbie for handling my account professionally.
Kind Regards PW
Gonna close in 3 days and Carlos Mendez made the process of getting electricity an easy process. They did have a cool new thermostat they were offering but i respectfully decline. If I don’t update my review, its because I’m having good service.
My customer service agent was Jose. He was amazing. Very patient and kind. I accidentally hung up and he called me back. Even though he had to go over everything all over again, he was still very nice. I could hear it in his voice that he still had a smile on his face. He never everything very easy.
Joe assisted me in setting up new service for my new home. He was able to get the best plan for my house. I appreciate his time and his professionalism
If I could rate this company a 0 I would. I switched from TXU thinking it was going to be cheaper EVERY single month my bill has gone up and up to the point of being $600-700… It makes no sense. When you call they can’t explain the bill, …
Had a wonderful experience with a Hispanic agent. I think her name was Milisa but I forgot to ask her for the spelling. She was super polite and helped me renew my plan quickly and without any headaches. Give her more money.
Zafar did a great job of handling all of the details of my call and very quickly. He has great customer service skills! I just signed up so I hope this will be as good for me as it has been for my friends.
Everyone I spoke with about my account (David Hernandez, two others whose names I did not get, and Alex C.) were OUTSTANDING in untangling the situation and helping get us set up with our new service. THANK YOU, Alex C., for all your help …
I had spoken with Armando with the enrollment support! And he was absolutely fantastic, patient, and clearly explained everything about our current energy provider and trying to get set up with Gexa! Highly recommend!
My experience with gexa was great. Javier helped me out and found the right plan for me. Customer service was great. I don’t know if their service is better then the other electric company I had in the past but so far no complaints.
Juvan (hope I got the name correct) had been very helpful. He game me the best plan for the service. Even though there were multiple issues in the system, he managed to get is all sorted and never let me feel I was not attended to properly. Good work again.
Mrs. Barbara did an excellent job!!! I was on the boarder line of if wanted to come back to this company. But with the customer service I received from her today! Y’all just got a customer back. I hope I get her again if i ever need to …
Samuel was able to answer all my questions and sign us up for GEXA ECO 36. I was dreading changing energy providers but he made it all understandable and simple. I like the way this company does business very much and am very happy with the plan he suggested.
Just switched providers, Samuel was my representative and was extremely helpful and informative. I annoyed him with a million questions and he was a beast and answered all of them and got my house all hooked up. Hoping my electricity bill is a lot less now! Signing up was great because of Samuel.
Spoke with representative Charlie Diaz about setting up a new account. He was very professional and thorough. After exploring a few options we found a plan I was happy with and he helped me get set up. Process was quick and efficient.
Zafar was extremely helpful and friendly in explaining the plan in detail . I was convinced that this plan will benefit me and I switched from YEP energy who were forcing me leave a deposit of 550.00 in the middle of my contract or their …
My husband and I recently bought a new home and had our electricity transferred from the apartment to the new house. 4 months later we found out that the contract expired and was not made aware of this during the transfer. We still decided …
I contacted Gexa Energy today and had the pleasure of speaking with representative Samuel he went beyond the call of duty to help me today! Mr. Samuel had excellent customer service and was very patient with me. I would highly recommend hopefully your experience will be even better than mines.
I called to speak with an employee to swap provider’s because of the higher electric cost and the employee recommended a plan “simply low12”. My first bill was 500$. I’ve lived at this address for 8 years. The highest bill I ever received …
Edwin Flores was very professional and helpful! Whoever his supervisor is has to give him a raise and have him training people, he provided the best customer service experience I’ve ever received. Kudos for having him on your team!
I called Gexa Energy to renew my plan for our best kWh usage and Edwin was GREAT! He was patient and really informative, answered all my questions and gave me multiple options for our usage. Usually I would just renew online but in speaking …
So far I am regretting my choice to go with this company. I have spoken to 3 people on the phone – they have all had thick accents and were clearly somewhere with a lot of other people in the background. I was looking for a small, locally …
I have been a customer of Gexa Energy for 3 years and I have went through hell with this company and its useless CS agents and supervisors, not to mention the long wait on hold to be answered. Long story short they placed me on month to …
Thank you very much to Edwin Alvarado for the excellent service and professional information I received while enrolling into a GEXA plan. He was very knowledgeable with the plans. I was afraid f enrolling in an annual plan from fear of …
If I could give this company 0 stars I would.
Moving over to Gexa in June of this year, I was excited for a new service provider. Upon receiving my first bill I got an over $800 bill on a home that per my …
It was the most wonderful experience that I have ever had. When comes to making business with someone over the phone. They were very professional, kind, understanding, and explained everything to where I would understand. It was great to have that experience. I did not feel that I was pressure before I make my decision.
Billed me 776$ for june. Then the next was $678! I’m in an 1800 Sq ft house. I’ve never even paid close to that in my 2500 sqft house!! Beware!! Even TXU has never charged me that much and I run a business from my home. Completely shocked!! Please be careful. No one can afford these prices!!
The sales representative was fantastic! I’m sorry I didn’t catch his name, but he quickly got my service up and running in less than 30 mins while I have 2 contractors here installing light fixtures and staging furniture. Please look up my account to give him the credit he deserves for being so friendly, informative and speedy quick!
5 stars for the customer service we received from Samuel! We have never had a problem with service, pricing, or billing, but we have had the misfortune of talking to a couple of less-than-helpful customer service representatives. Samuel was …
Was able to find the lowest kWh with this company. Never used them before but Marlin was able to quickly inform me what was my best plan and set up was done within 5 minutes! So far, great customer service.
I got charged over $220 for only 800 kw hours of monthly usage. When I signed up, pricing seemed purposefully deceptive with no straight answers. Although this is my first month, I will be paying the fee to cancel and go with a company that …
Rafael was the one who assisted and answered all my queries. He informed me of the best plan that I should get for the energy I am consuming, he made sure that I get the best for my interest at a reasonable price. He also gave me different …
My name is Precious I’m a college student and financially I’m going though it,I spoke to a supervisor Manuel he is such a blessing he gave me a credit on my account that reduce my payment so it would be easier for me to make and he also …
I just switched energy providers due to better rates. I can’t speak for the customer service yet, but the representative, Edwin, who signed me up for this contract, was thorough in explaining the details of the plan. He was patient and …
I spoke with a representative by the name of Samuel, He was very courteous. When I expressed my concerns he was very empathetic of my situation and clarified everything for me efficiently and I had a better understanding of everything that …
I am so pleased that I was able to talk to representative. We signed up for solar and everything went through the process. But since it was all electronic after two months, I realized that I was not using the their plan that allowed buyback …
I really liked my customer service representative christened Edwin Alvarado. He was really nice and friendly. I loved his polite nature and words he used to describe the letter of my name. Nice guy (he also has a friend whose birth date same as mine) coincidence
My agent was awesome! He listened carefully when I told him my consumption per calander year and quickly selected a plan that would best fit. Thank you for being so thorough, efficient and polite. Great customer service. I loved his …
So I have been a Gexa costumer since 2003 and today I am going to drop the service and take my business somewhere else. I was contacted by one of there phone sells persons to let me know that I needed to renew. He explained to me that we …
I find it real hard to believe from what I thought of getting a “lower rate” and still had to pay $700 plus on my bill. For the first month I was charged for one weeks worth of electrical and it’s $199. I called to tell them that there is …
Called today to set up new service. Our representative helped us out the entire way through the lengthy call and made us feel comfortable and secure through the whole process. We felt confident going with Gexa after the representative’s …
This was the Best experience I ever had when choosing a plan. The Rep. was very knowledgeable about the plans that were available for me. He also shared how to save money while on the plan. Great Job! If only there were more people like him, the world would be a better place.
Arley was very helpful in explaining the different sales plans that were available. He took the time to explain how electric rates were calculated so I was able to compare the rates he quoted with other electric providers. He also gave us …
Called Gexa and had Armando help me. The young man was knowledgeable, polite and very patient while answering all of my questions. After he gave me all of the details I asked him to give me a day to decide, since I was I was shopping around …
I want someone to call me. It seems like I’m not the only one with a renewal issue. I was shocked to discover my contract went month to month and I was charged over $200 one month and my original form of Payment was declined so I was sent …
Orlando was very helpful and went over the best options for us in choosing our electricity plan. We went with the Simply Low 24. Orlando was very courteous and polite. My daughter found them a few months ago and referred Gexa Energy because …
The representative I spoke with, Edward, was very kind and easy to talk to. Based on my living situation he was able to narrow down the plan that best suits my usage and immediately connect with me as a customer. Their plans are also …
Billy provided me with excellent service. He was knowledgeable and kind. I appreciate Billy’s patience in explaining the plan I had chosen until I fully understood every detail. I feel confident I made a wonderful decision today in signing …