Unprofessional and not courteous of their patients. Like most establishments they are more interested in making money and not helping the actually person.
I didn’t think an eye doctor could make that big a difference. However, all of my expectations were far surpassed! Well done, with my highest recommendation.
Great place. Staff and doctors are very friendly, helpful, knowledgeable and available to answer questions. Location is close to everything. I look forward to my appointment every year! Highly recommend.
It has been years since I have been satisfied with a pair of eyeglasses. I recently used this service. I so proud to say that after many years of trying I can easily thread a needle. Thank you.
Be very careful here. I NEVER had an Optometrist bill my Blue Cross Blue Shield for a “medical decision of low complexity” for a just a refraction exam. I asked for the invoice at end of the time of exam – they could not provide due to …
Everyone is very sweet and genuine. The office is very clean and inviting.The atmosphere makes you feel like old friends! I will highly recommend them.
Everyone is friendly & professional. Dr Gilbert is not only the best eye doctor, but the best doctor I’ve ever been to, period. I recommend everyone I know to go here.
Caution **** They will charge $50 fee for just rescheduling even with 24 hours notice! Office manager at VB is hateful!! Have your insurance make sure what they do is necessary!
Dr Gilbert and his office staff are incredibly friendly and accommodating. Whether you’re new to needing eye care or new to the area I would 100% recommend this.
Great service and professional staff….I have been going to Gilbert Eyecare for many years and I will continue to do so in the future…they treat customers with the utmost respect and their professionalism is beyond reproach. Highly recommended to anyone seeking eye care in the Virginia Beach area.
I was a little early, and they safely took me in, and was so nice. I always pay extra “not to get my eyes dilated”. It’s worth every penny. Great Local Place
They have always taken great care of me. They are super in helping me select my frames and they have an awesome collection to choose from. I have been going there for over 20 years.
Dr. Gilbert is the best! I have been a patient for more than 15 years and cannot imagine going to another practice for eye health, prevention, and care.
The ladies at this office…Bernadette, Destiny, and the sweet lady at the very front (can’t remember name!) Are 3 of the four reasons I’ll go back AND recommend to others….the fourth reason is the doctor, professional, kind and knowledgeable…highly recommend this place
They are so wonderful, knowledgable, helpful, kind, clean, accommodating and efficient. Thank you Gilbet Eye Care for keeping my eyes healthy and helping me see life at its best.
Gilbert Eyecare has been taking care of my family for generations. Before I realized this I used a different eye care provider that was in my plan. One day the other care provider who shall remain nameless suddenly didn’t know who I was …
This office has always been attentive and caring toward any request. The physicians always make sure patients know what is happening by giving clear explanation of procedures and straight answers.
What a great visit today. I was seen on time and from the moment I walked in I was welcomed like family. Dr. Gilbert is the best. I recommend them to all of my friends and family!!
I have ALWAYS had great experiences at Gilbert Eye Care. The staff is wonderful and Dr. Gilbert is personable, uses up to date techniques and genuinely cares.
Let me frame this review by saying that in hindsight, I should have seen more clearly that going to Gilbert Eyecare would be great. Focus on taking care of yourself and set up an appointment with them!
David was just great to work with. He made me feel comfortable and helped me understand my vision better. I’m wearing glasses for the first time and excited about being able to see the beauty around me so much clearer.
Dr. Falsetta was incredible with my little one. She is a brilliant doctor but also kind. It’s rare to find both and a great combination for dealing with kids. Love her.
From my initial panicked phone call ( I woke up one morning and I couldn’t see )to my appointment with Dr Gilbert at the Hilltop location, everyone there treated us with such professionalism AND friendliness. I’m very happy to say I walked out of there with contacts in an able to see again.
Love! Love! Love them all here at Gilbert Eyecare! 2 years ago, set me up with my bifocals that only they knew how to make especially for me, at no additional expense! And now, to take care of me with my sight in a medical emergency situation! Can’t get any better than that with my vision! Thank You!!!
My parents, my children, my co-workers and I – all trust Dr. Gilbert and the rest of the outstanding team. We have some legally-blind members of our family and Gilbert is the only local eye doctor (that we have found) that has the expertise and the equipment to help us with our vision challenges.
Extremely professional, thorough, efficient and courteous. Would highly recommend these pros any time. As an artist, musician and fine art instructor getting it right the first time is critical. Gilbert gets it right!!!
I had a great experience at Gilbert Eyecare. Dr. Gilbert was engaging and took the time to explain my vision issue and corrective measures. Dr. Gilbert is very knowledgeable and professional. I highly recommend Gilbert Eyecare.
Everyone who helped me from the person checking me in to the Doctor and the person who helped me pick out my new glasses were very professional and friendly. Office was super clean. I’ve definitely found my new eye Doctor.
I have been going to both locations for over 10 years!! Always a happy client. The selection of frames is always top notch. My entire family appreciates the professionalism and attention to details.
I’ve been going to Gilbert Eye Care for about 3 years and am very pleased with their attention to me as a patient. Dr. Gilbert always takes time to make sure that my contact lenses work well for me.
I’ve been wearing glasses and contacts for over two decades and this is by far and away the best experience I have ever had getting my contact lense/glasses exam. The staff is beyond courteous and amazing. They treated me as though I the …
Wow… We are so impressed with Gilbert Eyecare. We arrived in Virginia Beach for a vacation and my daughter realized she forgot to pack her contacts. Her eye doctor faxed her prescription to Gilbert Eyecare and they gave her a sample pair for free! It was a very generous thing to do, and it made our vacation much nicer for my daughter.
I Love the care I recieved. Everyone so friendly and professional.. Dr David Gilbert is just awesome he really cares. I will always be grateful and loyal to the Gilbert Eyecare.
I came in the store and was helped One Day by an optician by the name of Bernadette she is exceptional in quality standards and great customer service real asset to the company keep up the good work Gilbert Eyecare.
Dr. Falsetta is my optometrist she is an outstanding individual.
Both Dr. Gilbert and Dr. Falsetta are amazing! Our entire family goes to Gilbert Eyecare, and my five year old son specifically goes to therapy for Amblyopia (lazy eye). He has made incredible strides in strengthening his eye to give him confidence both in himself and at school. We couldn’t be happier with our experiences!
Gilbert Eyecare is my go to for my eye check up and glasses. What makes Gilbert is their staff – from dr Gilbert to the opticians that work with you at point of sale and through the life of your eye wear. I really appreciate the fact that …
Love the customer service and ease of making appts, getting glasses ordered and knowing what works best for the customer. Plus the location is perfect for us
Staff are always friendly and.professional. Exams are on time. Patient safety with COVID-19 was apparent. Great eye doctors to work with. I would highly recommend them for your eye care!
The folks are very very kind. I truly appreciate the time and care shown to my son who has autustic spectrum disorder and my sister who has early onset alzheimers. They were able to get prescriptions which is very challenging. Lastly, …
Everyone was very friendly and helpful. There was a caring that is not shown in many businesses today. The procedures were explained in understandable terms.
I was offered an eye exam with a special machine but they didn’t tell me it would cost 45 dollars extra. My vision plan pays for an eye exam. It was a bad surprise to find I had to pay $45.00 extra dollars.
I have a complicated eye situation and Dr Gilbert has been very successful in restoring some vision to my eye. He and his staff are patient, kind, and knowledgeable. I never feel rushed and I am so happy that I was referred to Gilbert Eye.
Dr. Gilbert-Falseti went above and beyond to correct my double vision! Believe me she is good. Her Prism formula for my eye glasses was totally different from other Doctors and worked the first time. God bless her please.
This is a very special place with all smiles , warmth and much love. Five stars is not enough stars because this place is a 10 star facility that gives its patients love and the best of excellence in eye care.
Dr. Gilbert came to my rescue on a Sunday afternoon he was amazing and his follow-up and constant checking in and calling me was unheard of. Best care and concern I have ever received. Thanks you so much Dr. Gilbert.
Staff was friendly and courteous. No waiting team and tests were performed in a very professional manner. Explanations were provided in detail and questions were answered in simple and understandable terms. Dr Gilbert discussed all options and addressed long term impacts. Only negative is that he is a Michigan Wolverine graduate!
I was very pleased with my visit to Gilbert Eyecare at the Virginia Beach location. The staff was very kind as well as professional, from the person I spoke with to schedule the appointment, the medical staff, front desk workers, and the doctor
Doc. Gilbert and his team went about and beyond in making me feel safe and comfortable during the COVID 19 crisis. Went for my annual exe exam and was so happy my prescription didn’t change. Doc Gilbert is the best!
The staff is extremely friendly and helpful through all steps of the process. The selection of frames is fantastic and the styles are very current! I love my new glasses and have received many compliments on them!
Gilbert Eyecare is superb!! Sandra and the staff are patient, answered all my questions, and filled my prescription quickly. I used my own frames and the lenses for both sunglasses and regular glasses that are bifocals is perfect! Thank you.
Dr Gilbert is always friendly, efficient, and thorough. He and his staff take the time to explain their findings and answer any questions I have. They have the latest technology which makes appointments a breeze–no more puffs of air or eye drops! I wouldn’t go anywhere else!
I’ve been coming here for years – this is the first time I saw Rachel and she was great to work with! They are following all the necessary protocols given the status with COVID-19. Everyone encountered was courteous and professional.
I always feel good walking into and out of Gilberts. Everyone is so patient and makes it super comfortable to be SEEN (no pun intended:))… I leave knowing the status of my eye-health and am equipped with any recommendations needed. Of course I LOVE their frame selection too! A+!!
Dr. Gilbert is such a friendly man. Took plenty of time to explain my options and review my eye health. The staff there has always been pleasant and helpful!
Dr. Gilbert takes the time to explain procedures, results, and next steps. He is patient and warm. His staff is efficient and kind. Kudos to Optician Courtney Thomas who always serves expertly with a smile. Highly recommended team.
Courtney and the rest of the staff were very courteous and very aware of safety protocols in place due to COVID-19. Courtney picked out several frames for me, in order to keep down the possible spread of the virus and all the frames were …
Been going here for years. The staff is always kind and efficient. Dr Gilbert is straight forward and honest. Love the selection of glasses. I get compliments on mine all the time!
Have been going to Dr. Gilbert for years. He is very attentive to his patient’s concerns and has always gone above and beyond to ensure that I’ve had the best quality of care. Members of his staff treat you like family. I wouldn’t consider going to anyone else.
I had a negative experience at another practice and decided it was worth traveling to see Dr. Gilbert even though I no longer live in Virginia Beach. He took the time to explain in detail what I needed and why. Not only does Gilbert …
I love this practice and Dr. Gilbert! Everyone in this office is super friendly and informative, and I don’t feel as if I am just there to be a dollar sign to the practice. They really have your interest and health in mind and it shows in how they run their appointments and the care and explanation you get.
Prompt professional service in a very pleasant atmosphere. Very comfortable environment void of pressure. Dr Gilbert seemed as a friend with diagnosis and explanation of options for me to decide. Pretty sure I’ve found comfort with Gilbert Optical to replace my previous, 25+ year, now retired Vision Doctor.
Dr Gilbert is above and beyond one of my new favorite Doctors. An example is when I was diagnosed with pigment dispersion syndrome— I had many questions, and felt the need to rush, but Dr Gilbert saw how desperate I was, and stopped me. …
I had an eye emergency they got me in fast and took care of me! Dr. Gilbert is fantastic. And I was really taken care of. Plus I never felt like someone was trying sell me glasses which I love.
Absolutely love the ladies that work at this location. Everyone was very nice, very helpful. Had my appointment yesterday and I will definitely be back next year
The folks at Gilbert Eye Care were very professional and thorough. They take the time to look at every aspect of your vision and total eye care. Their selection of quality and innovative eye glasses is second to none!
I had complicated prescription, extreme near-sightedness, and close set eyes. This made getting attractive, well fitting and good correction a little challenging. In addition, I had previously had a torn retina repaired. Dr. David Gilbert …
Gilbert Eye Care is very professional and caring, They always make time to answer questions and concerns. I have been with them for 10+ years and appreciate the care they take of me and my eyes. Highly recommended!
Started there yesterday and saw Dr. Willcoxon. She was very friendly and knowledgeable. All the staff was personable and friendly. I’m excited to start seeing them every year. One of the best practices I have ever been to.
The best optometrist in Virginia Beach! Probably the most important doctor for me, as a pathologist, is my eye doctor and Dr. Seth Gilbert is wonderful. He takes the time to get to know me and my visual needs and works with me to make sure …
Very satisfied customer for over 4 years. Dr Gilbert is caring, knowledgeable, personable. I fully trust him with mine and my family’s eyecare. Friendly efficient staff as well.
I had a wonderful experience with Gilbert Eyecare. I love all the high tech equipment,I did not have to have my eyes dilated because they have a machine that eliminated that step ( well for my exam anyway) also no big puff in my eyes …
The staff at Gilbert are friendly and efficient AND Dr Gilbert actually spends time with his patients. How novel is that! He is able to discuss your issues and give you answers!
Dr. Gilbert was great. I was not happy I had to pay for contacts I couldn’t put in my eye. Paying almost $1300.00 for a pair of glasses was difficult on my budget. I would have liked to have the opportunity to have had Dr. Gilbert assist …
Updated review and comment:
Received a call from Dr. Gilbert where he wanted to reach out and apologize how the charging of the fee for the re-schedule was handled by his staff. I …
Gilbert saved my vision. He caught a deflation in my eye and sent me in for emergency surgery.. Much gratitude for the group. I’ve used them ever since. They also stand behind their glasses.
I’ve been going to Gilbert Eye Care for about 12 years. Their customer service is excellent. They are very thorough in explaining things to me, from procedures to insurance benefits. Dr. Gilbert is very personable and always a delight to chat with.
Gilbert Eyecare is staffed by knowledgeable optometrists and opticians. Dr, Gilbert has amazing experience and really cares about providing you with the best treatment possible, as do the rest of the staff.
The office staff were all prepared for my appointment. I did not have to wait very long . Everyone was very courteous, and informative. Dr Gilbert was thorough and proficient. I would highly recommend this office to anyone seeking eyecare.
Fantastic staff! Dr. Gilbert is thorough and explains in clear language not only the “what” but also the “why” and what could happen next. They have state of the art equipment ensuring a more accurate and effective exam. …
Staff is super helpful and friendly. Dr. Gilbert makes you feel as if he has all the time in the world to listen to your concerns. He makes it easy to understand exactly what is going on with your eye health.
Really efficient staff, seem to care about customers and want the best for them. My wife had been going there for years and I finally gave in and went and treated me great. Helped me pick out my glasses and customized them to my individual needs, you cannot get this kind of service online. Thank you!
Recommended by friends. The friendly knowledge staff helped put me at ease and made for an overall great experience. The digital picture instead of getting my pupils dilated was a big plus. They made sure the glasses fit properly and went through all the options to make sure I was getting the glasses I needed and wanted.
Great experience. Very friendly staff. The only con I found is their cancellation policy. I personally didn’t cancel any of my appointments, but the threat of being charged $50 for not giving 48 hours notice if I needed to cancel for an …
Been a patient for 30 years. Nice to have longitudinal experience with this practice, they know me well and accommodate my personality and peculiarities. They consistently provide personal, professional, thorough attention to my eye health and eyeglass needs. Excellent selection of frames, backed by great service.
I have been going to Gilbert Eyecare for several years. Hilltop and now Ghent. I have complete confidence in both the Gilbert’s and the staff. Always friendly, cheerful and professional. I highly recommend Gilbert Eyecare to all family and friends.
Dr. Gilbert and staff are AWESOME!. I’m native VB girl but moved to SC several years ago. During my time in SC Gilbert continued to be my primary source for contacts until I found an eye place in SC. I even traveled home once just get another eye exam, that’s how much I like Dr. Gilbert and crew.
Everyone here are very helpful and knowledgeable. Dr Gilbert takes his time to explain everything to you and is always so concerned about his patients health. Thank you so very much
Dr. Willcoxson was phenomenal! She was very helpful and made sure my son’s eye care her priority. The only reason for the 3-star rating, and it would be lower if the Dr. Willcoxson did not bring it up, was the front desk receptionist. She …
I have always had a good experience at Gilbert eye care. I feel they are very thorough, professional and clean. The staff is very friendly, can always answer my questions and very helpful. Our whole family goes and our kids love them too.
Gilbert Eyecare is absolutely phenomenal!!! From being greeted at my vehicle to the very end, I was comfortable and felt welcomed! I don’t remember her name, but the woman who greeted me and did my original photos was spectacular. She was …
Dr. Gilbert has somehow managed to give me the most comfortable prescription I’ve ever had (and I’ve been getting a new pair of glasses every year since fourth grade.) Regret not seeing him earlier. This is my second year coming to the …
I’ve been going to Gilbert eyecare for over 20yrs now and thanks to Dr. David Gilbert for finding a serious condition in one of my eyes. He was so supportive and went above and beyond for me. I am so grateful he found this early and sent to …
Great atmosphere and a most pleasant staff! Tech was awesome and the Dr most gracious. I felt an instant comfort. I do recomend Gilbert Eyecare Virginia Beach!!
The outstanding customer service and a caring staff make this the only place my family goes to for our eye care. Dr. David Gilbert is a caring professional that makes certain I understand how my vision is changing and more importantly, he …
Knowledgeable, caring and friendly staff! COVID19 guidelines in place to ensure patient and staff safety. Dr. Wilcoxen, Joy and Bernadette made my first visit to Gilbert Eyecare VB seamless and fun. Love the entire staff!! Thank you for caring and I’ll be recommending you all to everyone I know!! Katie
Dr. Barnes was very thorough and worked diligently to get me the right prescription. It was by far the best eye exam I have ever received. I highly recommend Gilbert Eyecare!
Dr. Gilbert does an excellent job at keeping my eyes healthy. He is friendly and listens to his patients. I would definitely recommend him to family and friends.
Gilbert Eyecare has the best customer service from the time you walk in until you leave. Dr. Gilbert’s assessment of my vision is extremely trustworthy. He is engaged with you throughout the exam and listens to your concerns. Thank you all for your great service!
Great place with a great staff. I caught an infection in my eye that left me basically blind. Doctor Gilbert treated the problem and fitted me with a medical contact that fit over my cornea and renewed my vision! He gave me sight again and I can’t thank him and his staff enough.
My wife and I have six (6) children and a grandchild. When our children were very young, their (then) eye-doctors recommended we visit Gilbert EyeCare – since Gilbert was the ONLY location in Virginia that had the specialized equipment …
Love this place! My insurance is always difficult and the staff made sure to get everything squared away. The doctor is wonderful, very efficient and funny and makes that awkward “better 1…or 2” scenario a breeze. I haven’t been impressed …
Dr. Gilbert is down to earth and understands your needs for eye care. He doesn’t push his patients into a prescription that is not needed such as readers. Staff is always friendly and the whole family loves this place.
I’m glad I found Gilbert EyeCare on a Google search after needing urgent eye care & I didn’t want a doc-in-a-box to handle my eye getting back to normal. I called shortly after they opened on a Saturday morning & they were able to get an …
Dr Gilbert made my 95 year old father feel so much better about his eye care. He basically said he learned more from him than in years from his previous doctor. Very personal care and he’s singing his praises!!
Dr Gilbert seems to genuinely care about me.very thorough and always make sure that my questions are answered and concerns are addressed. However his admin staff has improved and corrected their sloppiness and inaccuracies like making …
When something happened to one of my lenses (it developed an odd UFO-style oval), the staff at Gilbert got my lenses replaced for me at no cost and very quickly. So grateful for the excellent care I’ve received here for 13+ years now. My …
The staff at Gilbert eye care were great! They were all very friendly and professional. I went in for an eye exam and then purchased glasses. The girl who assisted with my eye exam was polite, friendly, and knew what she was doing. Dr. …
I was greeted with a smile upon entering. Everyone was friendly and the doctor took time to listen to my concern and explain everything in detail. I was well pleased with my experience.
What a great experience! Dr. Gilbert is the best eye doctor I have ever seen. He spent time answering my questions and understanding my concerns. Plus, he has a great ‘chairside’ manner. The office is very covid-safe, the staff were wonderful…I would recommend to anyone.
What a great experience! Dr. Gilbert is incredibly professional and his staff the same. My experience at Gilbert Eye Care was second to none. I highly recommend them.
Dr Gilbert takes a great interest in his patients. He takes his time and doesn’t rush through the exam. He is interested in the patients reason for the visit and what their goals are and will try his best to make it happen. He isn’t …
Gilbert Eye Care is AMAZING!! I always feel comfortable and welcomed. I’ve been a patient here for over a decade and recommend to anyone who needs excellent eye care or simply wants some fly eye gear to rock.
I always have such a pleasant experience at both the VB and Norfolk locations. The staff are all quite friendly and very patient when I’m indecisive on picking new frames. Dr. Gilbert is incredibly knowledgeable and has answered all of the …
Very easy to schedule a convenient appointment, prompt assistance, and the doctor was very thorough in his examination. I also feel Dr. Gilbert provides care that is in the best interest of his patients, and not trying to sell services or …
Outstanding experience. Very accommodating to my schedule for appointment needs. Very quick, efficient, and polite initial eye testing. Dr Gilbert was awesome. Very friendly, took plenty of time to explain options, addressed cost and any of my concerns. Also very patient focused and up to date with current treatments.
Dr. Gilbert is great. As far as his staff they are fantastic as well. Had an emergency eye problem and they got me right in and fixed up. Will continue to see Dr. Gilbert and his staff.
Very courteous and knowledgable staff. Doctor David Gilbert is both charming and professional in all regards. This shop is an oasis of calm, efficient service. Best kept secret in Virginia Beach.
Was referred to Gilbert Eyecare after my previous provider closed it’s optometry group. Overall it was a great experience here! Staff was great and attentive and I’m overall very happy with the results and updates for my prescriptions.
Dr. Gilbert was informative about my eyes and their needs. He helped me make the best decision for my situation and gave me choice over what products would be best without any pressure to pick the most expensive or unnecessary option. I would highly recommend him and his office!
Lovely staff. Dr. Gilbert was very nice and listened to my concerns. He thoughtfully explained everything he was doing and was kind and humourous. I also didn’t feel rushed. I was able to get the glasses I wanted and contacts I needed! Would highly recommend to others.
The whole office is friendly & courteous and has an efficient system in place to ensure cleanliness and safety during Covid! I especially enjoyed the way Dr. Gilbert (David) sat and explained my eye test/s and photos in patient-friendly language. I left feeling confident in not only my vision, but my choice to visit Gilbert Eyecare!
Friendly, professional and detailed! I’m always nervous for my eye appointments because I have poor vision. However, I left each appointment excited and confident after speaking with Dr. Gilbert and his staff. Excellent experience every step of the way.
Dr. Willcoxen is very good at what she does. I went to a previous doctor for an eye issue then had my follow up with Dr. Willcoxen when I returned home. She immediately spotted the issue and gave me the correct medicine to help my recovery.
I’ve been going to Gilbert Eyecare since about 1975! No one is better at fine-tuning a prescription or pair of glasses/contacts until everything is just right and the customer is happy. They are local and family owned, and the customer …
So glad to have found this place. Everyone is incredibly friendly and informative. During my eye exam, Dr. Wilcoxen seemed like an old friend and she made the entire experience stress free. The nurses were also incredibly friendly, as were …
My first visit to Gilbert Eyecare. I felt very comfortable with their protocol for COVID 19, the staff explained every step of my evaluation and gave me time to ask questions. This was one of my best experiences from an optometry office. Thank you Gilbert Eyecare team!
We had a great experience with Dr. Gilbert. My son and i just had our first visit and I would recommend Dr. Gilbert to everyone. He does a great job of explaining everything and takes his time. I’m so glad we found you!
Dr. Gilbert was excellent! We were not rushed with our visit. He took his time explaining everything about my husband’s eye problem and follow up care. He did not push or recommend eyeglass until my husband problem was resolved. …
Dr Gilbert is always great to deal with. He is not the typical Dr who rushes in and out. David takes the time to explain things to you. He is friendly and easy to deal with. The whole office staff is great also. I was welcomed as soon as I …
I can’t say enough about my incredible experience at Gilbert Eyecare. The employees are very helpful and courteous. They thoroughly clean the exam room after each use. They explain every procedure in enough detail for you to understand …
Gilbert Eyecare is one of the few doctor’s offices left that feels welcoming, warm and friendly. They take great care of you, are efficient and always responsive to all our families needs!
This was my first visit and everyone that I interacted with was genuinely pleasent, and really Listened to my questions. Very knowledgeable and honest. I enjoyed the relaxed environment, zero pressure to hurry up and buy. They gave me …
After getting a referral from my PCP was able to make a same day appointment for a scratched cornea. Great safe intake process with excellent screening and complete exam. Very happy with professional care provided. Update – Gilbert Eyecare …
They are taking great care with COVID precautions. It was very clean and orderly inside. All the staff are friendly and helpful. The doc is awesome – he reviewed my chart from the last visit, explained in simple terms what my results meant, …
Robin, thank you very much for your expertise and exceptional services in assisting me with my eyecare needs . You are awesome! Gilbert Eyecare and Staff are highly recommended.
Had an eye exam today. Dr David Gilbert is the warmest most professional person. I’m very impressed with his staff and the amazing diagnostic
Equipment he uses! I highly recommend this practice! He had ideas I never …
Gilbert Eyecare is our family’s new eye care choice. We loved the quick, efficient way we were seen by the doctor! I am impressed with the amazing customer service while having 3 of us needing new glasses and contacts. They are taking every …
Gilbert took care of our eye emergency when no one else would, including our own eye doctor. Gilbert’s have a new patient! Great service and caring doctors and staff.
Always a pleasant and professional visit with everyone at the Gilbert Eyecare practice. I trust them to take good care of my vision needs and they earn that trust every time I see them.
I have been a patient of Gilbert Eyecare for a long time and have always had exceptional care. They have a unique selection of frames and offer outstanding service. Although I have moved out of the area, I travel back to Va. Beach …
My experience with Gilbert Eyecare was professional and mindful. I was not seen at my exact time due to their office being a little behind. The doctor was very aware and offered options for the appointment, to what would work best for my …
Terrific experience. Dr. Gilbert took the time to make sure I understood things, and his staff may well be the most informed, energetic and friendly staff I’ve encountered with any medical group. They are terrific!
Dr. Gilbert and his staff are warm, knowledgable and efficient. I appreciate the time Dr. Gilbert takes to educate me on my choices and his common sense approach to my care. When I leave the office, I feel that I have been made a partner in my care plan and fully understand my options! Great experience!
I have been with Gilbert Eyecare for nearly a decade and have trusted my gradually aging eyes to Dr David Gilbert. Office staff are friendly and knowledgeable and Dr Gilbert always presents with a pleasant, easy going attitude. He is very …
I felt very comfortable on my first visit. Everything was discussed with me in detail so that I felt confident in decisions that were made. Everyone was friendly.
Excellent service from each person from the front desk to the technician to the optician and as always Dr Gilbert. I have a complicated eye history and he takes the time to find the best solution for me. Highly recommend Gilbert eye care!
Gilbert eye care is my new home, the staff here was extremely friendly and thoughtful. I was super nervous about my eye care walking in, but Dr. Gilbert and his staff helped put me at ease. I walked out of there feeling better knowing I was in good hands. I highly recommend and will definitely be bringing the family.
Dr. Gilbert and his staff are friendly and welcoming, and their office is beautiful. Dr. Gilbert has helped me clear up a recurring problem with my eye that my former eye doctor wasn’t able to do. I feel completely at ease at Gilbert Eye Care, which wasn’t the case at the former practice. Thank you!!
Dr. Gilbert is extremely personable and knowledgeable. He does not try to push unnecessary services on you and speaks to you in clear, easy-to-understand language. I love that I can, for a small extra fee, have pictures taken of my eyes and avoid getting them dilated. The entire staff is friendly and professional. Highly recommended!
Dr. Gilbert is an excellent optometrist. I have been seeing him for 20+ years and am very pleased with his recommendations for sight correction as my vision has changed over the years with age.
The doctor and the staff all focus their attention on your needs and questions, never felt rushed. It has been a long time since we have experienced that kind of customer service! Highly recommend this office.
Great doctors, easy to make appointments, top-of-the-line technology to screen for overall eye health. Doctors take a preventative approach and offer all services (including eye glasses and contacts) on site. Highly recommend for adults and kids!
First of all I have want to acknowledge right off that I “work” for Gilbert Eyecare and this is my way of defending my FAMILY!! Because that is what it is at Gilbert Eyecare, we are family! Coworkers, the Doctors, and the patients are all …
Arrived for my appt and was immediately greeted by the front desk. Michelle called me back at my appt time and did the initial work up prior to Dr coming in. Everyone was super friendly and very efficient. Will most definitely return and …
I typically don’t like going to the eye doctor. However, I needed to find a new doctor for a routine annual exam and was referred to Gilbert eyecare. I had the absolute best experience and will absolutely be going back! I did not have to …
Every staff member I encountered was kind and professional. The optometrist took her time seeing me and answering all of my questions concerning my eyes.
Very friendly staff including eye doctor. Staff assisting with eye glass purchase was very knowledgeable and kind, guiding me to make a cost effective purchase rather than trying to get me to spend a lot.
Dr. GIlbert was kind and extremely professional. His winning personality allayed my anxiety and made for a pleasant experience. The staff, especially Destinie, were all friendly and helpful throughout my visit. Overall, they exceeded my …
Dr Willcoxon was very nice, professional, helpful. My wife has had very bad experiences at other eye doctors and she was very grateful for coming here. Everyone at the front desk was very nice and helpful also. Thank you for the great service. We would highly recommend Gilbert Eyecare.
As a new patient I I was welcomed by the front desk staff they were so friendly and nice. Then the technician took me back to do the testing before I saw the doctor. She was very professional and very nice. Then I meet my new doctor she was amazing friendly funny and very professional, I would highly recommend this practice!
Thank you for helping my friend who has dementia. I’m his caregiver and all of your employees took time and patience for his exam, eye pictures and his fitting and delivery for his new glasses.
Great experience, highly professional and very nice Enjoyed the exam and learned more than I have from previous exams. In and out very efficiently. Highly recommend Gilbert
The staff is friendly and the eye doctor is knowledgable and professional. Eye glasses bit expensive, if more options available as far as affordability may return in the future Thank you for the eye care.
Amazing service! Everyone was super nice and welcoming for my first appointment! There is an amazing selection of eyewear to choose from as well. Highly recommend!
I have been a patient of Dr. David Gilbert for three years. I trust him completely with my eye care. I was very nervous when I first walked into the office,but his staff was so very friendly and warm that the apprehension went away and I …
First, very nice people well put together business. Lots of selections of glasses. One lady looks like the lady from Mom’s the tv series. My new favorite place to go for eye care. 5 stars!!!!!
Wish I could give more than 5 stars, because I would. I went to the Norfolk location and the staff was amazing, so kind and helpful. My Doctor was Dr. Wilcoxon and she was so good and thorough, my Optician was Susan and she helped me pick …
Everyone was friendly and professional. It was a great experience and I love the frames Robin picked out to show me. She got it right on the first try. I recommend them happily! Thanks, y’all!!
Dr. Gilbert is very personable, and discussed all the ins and out of cataract surgery with me, helping me to reach the best decision for my situation. I feel very confident that with his guidence and after care, I will have a positive experience.
Everyone in the office was very kind and they were very joyful group of people thank you I like to thank everyone who helped me and I was very nice cup this is a really good group of people you have here treasure them and always do what is …
I’ve been wearing glasses for 20 years and contacts for 15. This was my first visit with Gilbert Eye care and not only was I able to be seen in a timely manner, the staff was all friendly and helpful, but for the first time in 20 years I …
This was my first visit to Gilbert eyecare. Everybody was super friendly, the appointment was held very efficiently, and the staff is quite professional. Two thumbs up! Jim Boyd.
I am extremely pleased with Gilbert Eyecare. Dr. Gilbert was professional and pleasant, he explained everything that he was doing, and he answered all of my questions. Best of all, he did not rush! Oh, and he was funny too!
Very professional staff from office to technicians. Dr. Gilbert takes the time to explain everything very well. He is easy to speak to. Always completely satisfied with my yearly checkups.
Dr. Gilbert and his staff are absolutely the best. Customer Service is outstanding. I love this place cause he takes the time to see and understand his patients needs.
I just had my first visit to the practice. They came highly recommended. The staff was very professional, patient and helpful. So happy to have found them!!
David and staff are always warm, friendly, and I feel well taken care of whenever I visit. My sight has begun to show signs of aging in recent years, so, the doctor and I have a plan to stay on top of things as necessary. For that I am very thankful!
Robin went out of her way assisting with my expansive new glasses order. She was patient; courteous, and professional. The experience renewed my loyalty to Gilbert Eye Care. Thank You, Lance
New patient to Gilbert Eyecare yesterday and my experience was phenomenal! Dr. Gilbert and his staff were on time, very professional and provided me with a very detailed explanation on where I am with my eye health. I would highly recommend Dr. Gilbert and Gilbert Eyecare!
LOVED this office from the second I arrived and throughout my exam and selecting eyeglasses. Such a pleasant atmosphere, small, personal office. Time and attention was given to answering my questions and educating me – I learned more at …
Dr. Gilbert is an excellent doctor. He explains everything so you understand what is going on with your eyes. The staff at Gilbert Eyecare are very friendly and helpful. They also have a great selection of glasses to choose from.
I can’t speak as to the skill of the doctors on staff here but I can speak to the interaction I encountered when I attempted to be seen for my appointment today. I was very displeased that after using my leave from work and driving to my …
Very happy to have found Gilbert Eyecare after bouncing around to different eye centers. I think I’ve found the right fit.the staff were so friendly and efficient. Dr Wilcoxon was wonderful. She spent a lot of time with me and never felt rushed. I left there feeling very satisfied.
Unprofessional and not courteous of their patients. Like most establishments they are more interested in making money and not helping the actually person.
The staff at Gilbert Eyecare is courteous, empathetic, and knowledgeable. Dr. Gilbert is an expert in his field and I highly recommend his practice.
I didn’t think an eye doctor could make that big a difference. However, all of my expectations were far surpassed! Well done, with my highest recommendation.
What an experience! The office is so well organized. The entire staff is kind and knowledgeable. I’ve moved my entire family to this practice!
Great place. Staff and doctors are very friendly, helpful, knowledgeable and available to answer questions. Location is close to everything. I look forward to my appointment every year! Highly recommend.
Dr. Gilbert is awesome. I always receive prompt, professional and great care from the entire Gilbert Eyecare team.
Gilbert Eyecare is great! Dr’s and staff is very friendly.
Everyone I saw there was very nice
Dr. Gilbert is so wonderful, and his office staff is excellent. Everyone is so friendly and efficient. The frame choices are the best!
It has been years since I have been satisfied with a pair of eyeglasses. I recently used this service. I so proud to say that after many years of trying I can easily thread a needle. Thank you.
Be very careful here. I NEVER had an Optometrist bill my Blue Cross Blue Shield for a “medical decision of low complexity” for a just a refraction exam. I asked for the invoice at end of the time of exam – they could not provide due to …
Everyone is very sweet and genuine. The office is very clean and inviting.The atmosphere makes you feel like old friends! I will highly recommend them.
Everyone is friendly & professional. Dr Gilbert is not only the best eye doctor, but the best doctor I’ve ever been to, period. I recommend everyone I know to go here.
Great experience on all levels…highly recommend these good people…
Service is punctual. Dr Falsetta worked great with our son and was a big help.
Very thorough and no waiting . Good communication with other eye specialists on my team
Very professional and caring personnel.
Dr. Gilbert & staff are great! My family has been seeing him for years and we all could not be happier! Highly recommended!
Caution **** They will charge $50 fee for just rescheduling even with 24 hours notice! Office manager at VB is hateful!! Have your insurance make sure what they do is necessary!
Dr. David Gilbert is very professional and works hard to find the perfect solution for his patients. Definitely would recommend him.
Dr Gilbert and his office staff are incredibly friendly and accommodating. Whether you’re new to needing eye care or new to the area I would 100% recommend this.
Great service and professional staff….I have been going to Gilbert Eyecare for many years and I will continue to do so in the future…they treat customers with the utmost respect and their professionalism is beyond reproach. Highly recommended to anyone seeking eye care in the Virginia Beach area.
I was a little early, and they safely took me in, and was so nice. I always pay extra “not to get my eyes dilated”. It’s worth every penny. Great Local Place
They have always taken great care of me. They are super in helping me select my frames and they have an awesome collection to choose from. I have been going there for over 20 years.
Professional Personal Care
Everyone was friendly, and very patient with my eye wear decision. They handled all the paperwork. Highly recommend!
Great service Professional. Takes the time to explain everything and the options I have. thanks.
Dr. Gilbert is the best! I have been a patient for more than 15 years and cannot imagine going to another practice for eye health, prevention, and care.
The ladies at this office…Bernadette, Destiny, and the sweet lady at the very front (can’t remember name!) Are 3 of the four reasons I’ll go back AND recommend to others….the fourth reason is the doctor, professional, kind and knowledgeable…highly recommend this place
They are so wonderful, knowledgable, helpful, kind, clean, accommodating and efficient. Thank you Gilbet Eye Care for keeping my eyes healthy and helping me see life at its best.
Gilbert Eyecare has been taking care of my family for generations. Before I realized this I used a different eye care provider that was in my plan. One day the other care provider who shall remain nameless suddenly didn’t know who I was …
This office has always been attentive and caring toward any request. The physicians always make sure patients know what is happening by giving clear explanation of procedures and straight answers.
I had a very good experience…Dr. Gilbert took the time needed to determine what strength contacts would allow me to ditch my reading glasses.
What a great visit today. I was seen on time and from the moment I walked in I was welcomed like family. Dr. Gilbert is the best. I recommend them to all of my friends and family!!
I have ALWAYS had great experiences at Gilbert Eye Care. The staff is wonderful and Dr. Gilbert is personable, uses up to date techniques and genuinely cares.
Let me frame this review by saying that in hindsight, I should have seen more clearly that going to Gilbert Eyecare would be great. Focus on taking care of yourself and set up an appointment with them!
David was just great to work with. He made me feel comfortable and helped me understand my vision better. I’m wearing glasses for the first time and excited about being able to see the beauty around me so much clearer.
Fantastic service. I absolutely LOVE my new glasses and contacts. My vision has be corrected much better than it has been in years.
Dr. Gilbert is fantastic! He is very thorough and finds you contacts that will work for your eyes! He’s been amazing with all of my family.
Dr. Falsetta was incredible with my little one. She is a brilliant doctor but also kind. It’s rare to find both and a great combination for dealing with kids. Love her.
My entire family will be switching to Dr David Gilbert for our eye care. Great office!!
From my initial panicked phone call ( I woke up one morning and I couldn’t see )to my appointment with Dr Gilbert at the Hilltop location, everyone there treated us with such professionalism AND friendliness. I’m very happy to say I walked out of there with contacts in an able to see again.
Love! Love! Love them all here at Gilbert Eyecare! 2 years ago, set me up with my bifocals that only they knew how to make especially for me, at no additional expense! And now, to take care of me with my sight in a medical emergency situation! Can’t get any better than that with my vision! Thank You!!!
Dr. Gilbert was great! Everything was explained in detail, and the visit was both efficient and informative. Highly recommend this practice.
Gilbert Eyecare is absolutely the best. The staff is very friendly and helpful. Dr. David Gilbert is knowledgeable and wonderful!
My parents, my children, my co-workers and I – all trust Dr. Gilbert and the rest of the outstanding team. We have some legally-blind members of our family and Gilbert is the only local eye doctor (that we have found) that has the expertise and the equipment to help us with our vision challenges.
Great staff and Dr. Willcoxon was wonderful!
Extremely professional, thorough, efficient and courteous. Would highly recommend these pros any time. As an artist, musician and fine art instructor getting it right the first time is critical. Gilbert gets it right!!!
I had a great experience at Gilbert Eyecare. Dr. Gilbert was engaging and took the time to explain my vision issue and corrective measures. Dr. Gilbert is very knowledgeable and professional. I highly recommend Gilbert Eyecare.
The team at Gilbert met all my needs !
The staff and atmosphere was extremely welcoming and professional.
Everyone who helped me from the person checking me in to the Doctor and the person who helped me pick out my new glasses were very professional and friendly. Office was super clean. I’ve definitely found my new eye Doctor.
I have been going to both locations for over 10 years!! Always a happy client. The selection of frames is always top notch. My entire family appreciates the professionalism and attention to details.
I’ve been going to Gilbert Eye Care for about 3 years and am very pleased with their attention to me as a patient. Dr. Gilbert always takes time to make sure that my contact lenses work well for me.
I’ve been wearing glasses and contacts for over two decades and this is by far and away the best experience I have ever had getting my contact lense/glasses exam. The staff is beyond courteous and amazing. They treated me as though I the …
Wow… We are so impressed with Gilbert Eyecare. We arrived in Virginia Beach for a vacation and my daughter realized she forgot to pack her contacts. Her eye doctor faxed her prescription to Gilbert Eyecare and they gave her a sample pair for free! It was a very generous thing to do, and it made our vacation much nicer for my daughter.
I Love the care I recieved. Everyone so friendly and professional.. Dr David Gilbert is just awesome he really cares. I will always be grateful and loyal to the Gilbert Eyecare.
I came in the store and was helped One Day by an optician by the name of Bernadette she is exceptional in quality standards and great customer service real asset to the company keep up the good work Gilbert Eyecare.
Dr. Falsetta is my optometrist she is an outstanding individual.
Both Dr. Gilbert and Dr. Falsetta are amazing! Our entire family goes to Gilbert Eyecare, and my five year old son specifically goes to therapy for Amblyopia (lazy eye). He has made incredible strides in strengthening his eye to give him confidence both in himself and at school. We couldn’t be happier with our experiences!
Gilbert Eyecare is my go to for my eye check up and glasses. What makes Gilbert is their staff – from dr Gilbert to the opticians that work with you at point of sale and through the life of your eye wear. I really appreciate the fact that …
Love the customer service and ease of making appts, getting glasses ordered and knowing what works best for the customer. Plus the location is perfect for us
Staff are always friendly and.professional. Exams are on time. Patient safety with COVID-19 was apparent. Great eye doctors to work with. I would highly recommend them for your eye care!
Professional, courteous, and extremely capable. From testing to eyewear, the folks at Gilbert make everything pleasant and seamless.
The folks are very very kind. I truly appreciate the time and care shown to my son who has autustic spectrum disorder and my sister who has early onset alzheimers. They were able to get prescriptions which is very challenging. Lastly, …
Everyone was very friendly and helpful. There was a caring that is not shown in many businesses today. The procedures were explained in understandable terms.
Excellent care and wonderful staff!
I was offered an eye exam with a special machine but they didn’t tell me it would cost 45 dollars extra. My vision plan pays for an eye exam. It was a bad surprise to find I had to pay $45.00 extra dollars.
I have a complicated eye situation and Dr Gilbert has been very successful in restoring some vision to my eye. He and his staff are patient, kind, and knowledgeable. I never feel rushed and I am so happy that I was referred to Gilbert Eye.
Dr. Gilbert-Falseti went above and beyond to correct my double vision! Believe me she is good. Her Prism formula for my eye glasses was totally different from other Doctors and worked the first time. God bless her please.
Very friendly, helpful and knowledgeable. Excellent experience.
This is a very special place with all smiles , warmth and much love. Five stars is not enough stars because this place is a 10 star facility that gives its patients love and the best of excellence in eye care.
Dr. Gilbert came to my rescue on a Sunday afternoon he was amazing and his follow-up and constant checking in and calling me was unheard of. Best care and concern I have ever received. Thanks you so much Dr. Gilbert.
Staff was friendly and courteous. No waiting team and tests were performed in a very professional manner. Explanations were provided in detail and questions were answered in simple and understandable terms. Dr Gilbert discussed all options and addressed long term impacts. Only negative is that he is a Michigan Wolverine graduate!
I was very pleased with my visit to Gilbert Eyecare at the Virginia Beach location. The staff was very kind as well as professional, from the person I spoke with to schedule the appointment, the medical staff, front desk workers, and the doctor
Doc. Gilbert and his team went about and beyond in making me feel safe and comfortable during the COVID 19 crisis. Went for my annual exe exam and was so happy my prescription didn’t change. Doc Gilbert is the best!
The staff is extremely friendly and helpful through all steps of the process. The selection of frames is fantastic and the styles are very current! I love my new glasses and have received many compliments on them!
Gilbert Eyecare is superb!! Sandra and the staff are patient, answered all my questions, and filled my prescription quickly. I used my own frames and the lenses for both sunglasses and regular glasses that are bifocals is perfect! Thank you.
Dr. Wilcox is phenomenal. My daughter loves coming here. The selection of frames are both affordable and fun for kids.
Dr Gilbert is always friendly, efficient, and thorough. He and his staff take the time to explain their findings and answer any questions I have. They have the latest technology which makes appointments a breeze–no more puffs of air or eye drops! I wouldn’t go anywhere else!
I’ve been coming here for years – this is the first time I saw Rachel and she was great to work with! They are following all the necessary protocols given the status with COVID-19. Everyone encountered was courteous and professional.
I’ve consistently had great service from staff at Gilberts Eye Care. The choice of frames is excellent.
I always feel good walking into and out of Gilberts. Everyone is so patient and makes it super comfortable to be SEEN (no pun intended:))… I leave knowing the status of my eye-health and am equipped with any recommendations needed. Of course I LOVE their frame selection too! A+!!
Dr. Gilbert is such a friendly man. Took plenty of time to explain my options and review my eye health. The staff there has always been pleasant and helpful!
Dr. Gilbert takes the time to explain procedures, results, and next steps. He is patient and warm. His staff is efficient and kind. Kudos to Optician Courtney Thomas who always serves expertly with a smile. Highly recommended team.
Such a friendly place. Dr. Willcoxson was so helpful. Glad I made the right choice.
Courtney and the rest of the staff were very courteous and very aware of safety protocols in place due to COVID-19. Courtney picked out several frames for me, in order to keep down the possible spread of the virus and all the frames were …
Been going here for years. The staff is always kind and efficient. Dr Gilbert is straight forward and honest. Love the selection of glasses. I get compliments on mine all the time!
Have been going to Dr. Gilbert for years. He is very attentive to his patient’s concerns and has always gone above and beyond to ensure that I’ve had the best quality of care. Members of his staff treat you like family. I wouldn’t consider going to anyone else.
Friendly staff, Dr. Willcoxon very thorough and was able to help me with both contacts and glasses. Reasonably priced. Timely communication.
I had a negative experience at another practice and decided it was worth traveling to see Dr. Gilbert even though I no longer live in Virginia Beach. He took the time to explain in detail what I needed and why. Not only does Gilbert …
I love this practice and Dr. Gilbert! Everyone in this office is super friendly and informative, and I don’t feel as if I am just there to be a dollar sign to the practice. They really have your interest and health in mind and it shows in how they run their appointments and the care and explanation you get.
Prompt professional service in a very pleasant atmosphere. Very comfortable environment void of pressure. Dr Gilbert seemed as a friend with diagnosis and explanation of options for me to decide. Pretty sure I’ve found comfort with Gilbert Optical to replace my previous, 25+ year, now retired Vision Doctor.
Dr Gilbert is above and beyond one of my new favorite Doctors. An example is when I was diagnosed with pigment dispersion syndrome— I had many questions, and felt the need to rush, but Dr Gilbert saw how desperate I was, and stopped me. …
I had an eye emergency they got me in fast and took care of me! Dr. Gilbert is fantastic. And I was really taken care of. Plus I never felt like someone was trying sell me glasses which I love.
Absolutely love the ladies that work at this location. Everyone was very nice, very helpful. Had my appointment yesterday and I will definitely be back next year
Always a very pleasant and professional visit. Makes the experience enjoyable! They are by far the best in their field!!
The folks at Gilbert Eye Care were very professional and thorough. They take the time to look at every aspect of your vision and total eye care. Their selection of quality and innovative eye glasses is second to none!
I had complicated prescription, extreme near-sightedness, and close set eyes. This made getting attractive, well fitting and good correction a little challenging. In addition, I had previously had a torn retina repaired. Dr. David Gilbert …
Gilbert Eye Care is very professional and caring, They always make time to answer questions and concerns. I have been with them for 10+ years and appreciate the care they take of me and my eyes. Highly recommended!
Started there yesterday and saw Dr. Willcoxon. She was very friendly and knowledgeable. All the staff was personable and friendly. I’m excited to start seeing them every year. One of the best practices I have ever been to.
The best optometrist in Virginia Beach! Probably the most important doctor for me, as a pathologist, is my eye doctor and Dr. Seth Gilbert is wonderful. He takes the time to get to know me and my visual needs and works with me to make sure …
Very satisfied customer for over 4 years. Dr Gilbert is caring, knowledgeable, personable. I fully trust him with mine and my family’s eyecare. Friendly efficient staff as well.
I had a wonderful experience with Gilbert Eyecare. I love all the high tech equipment,I did not have to have my eyes dilated because they have a machine that eliminated that step ( well for my exam anyway) also no big puff in my eyes …
The staff at Gilbert are friendly and efficient AND Dr Gilbert actually spends time with his patients. How novel is that! He is able to discuss your issues and give you answers!
Dr. Gilbert was great. I was not happy I had to pay for contacts I couldn’t put in my eye. Paying almost $1300.00 for a pair of glasses was difficult on my budget. I would have liked to have the opportunity to have had Dr. Gilbert assist …
I saw Dr. Wilcoxin. She was very sweet and attentive to my concerns and questions. The desk staff were very nice and inviting. I loved my experience.
I have been a 20 year customer and their service is outstanding.
Updated review and comment:
Received a call from Dr. Gilbert where he wanted to reach out and apologize how the charging of the fee for the re-schedule was handled by his staff. I …
Gilbert saved my vision. He caught a deflation in my eye and sent me in for emergency surgery.. Much gratitude for the group. I’ve used them ever since. They also stand behind their glasses.
I’ve been going to Gilbert Eye Care for about 12 years. Their customer service is excellent. They are very thorough in explaining things to me, from procedures to insurance benefits. Dr. Gilbert is very personable and always a delight to chat with.
Gilbert Eyecare is staffed by knowledgeable optometrists and opticians. Dr, Gilbert has amazing experience and really cares about providing you with the best treatment possible, as do the rest of the staff.
Dr. Gilbert is very knowledgeable, friendly and honest!
The office staff were all prepared for my appointment. I did not have to wait very long . Everyone was very courteous, and informative. Dr Gilbert was thorough and proficient. I would highly recommend this office to anyone seeking eyecare.
Fantastic staff! Dr. Gilbert is thorough and explains in clear language not only the “what” but also the “why” and what could happen next. They have state of the art equipment ensuring a more accurate and effective exam. …
Staff is super helpful and friendly. Dr. Gilbert makes you feel as if he has all the time in the world to listen to your concerns. He makes it easy to understand exactly what is going on with your eye health.
Really efficient staff, seem to care about customers and want the best for them. My wife had been going there for years and I finally gave in and went and treated me great. Helped me pick out my glasses and customized them to my individual needs, you cannot get this kind of service online. Thank you!
Recommended by friends. The friendly knowledge staff helped put me at ease and made for an overall great experience. The digital picture instead of getting my pupils dilated was a big plus. They made sure the glasses fit properly and went through all the options to make sure I was getting the glasses I needed and wanted.
Great experience. Very friendly staff. The only con I found is their cancellation policy. I personally didn’t cancel any of my appointments, but the threat of being charged $50 for not giving 48 hours notice if I needed to cancel for an …
Lovely staff and friendly.. They really are outstanding…
Been a patient for 30 years. Nice to have longitudinal experience with this practice, they know me well and accommodate my personality and peculiarities. They consistently provide personal, professional, thorough attention to my eye health and eyeglass needs. Excellent selection of frames, backed by great service.
I have been going to Gilbert Eyecare for several years. Hilltop and now Ghent. I have complete confidence in both the Gilbert’s and the staff. Always friendly, cheerful and professional. I highly recommend Gilbert Eyecare to all family and friends.
Friendly business. Had no delays with my appointment.
Dr. Gilbert and staff are AWESOME!. I’m native VB girl but moved to SC several years ago. During my time in SC Gilbert continued to be my primary source for contacts until I found an eye place in SC. I even traveled home once just get another eye exam, that’s how much I like Dr. Gilbert and crew.
Everyone here are very helpful and knowledgeable. Dr Gilbert takes his time to explain everything to you and is always so concerned about his patients health. Thank you so very much
Dr. Willcoxson was phenomenal! She was very helpful and made sure my son’s eye care her priority. The only reason for the 3-star rating, and it would be lower if the Dr. Willcoxson did not bring it up, was the front desk receptionist. She …
I have always had a good experience at Gilbert eye care. I feel they are very thorough, professional and clean. The staff is very friendly, can always answer my questions and very helpful. Our whole family goes and our kids love them too.
Gilbert Eyecare is absolutely phenomenal!!! From being greeted at my vehicle to the very end, I was comfortable and felt welcomed! I don’t remember her name, but the woman who greeted me and did my original photos was spectacular. She was …
Dr. Gilbert has somehow managed to give me the most comfortable prescription I’ve ever had (and I’ve been getting a new pair of glasses every year since fourth grade.) Regret not seeing him earlier. This is my second year coming to the …
I’ve been going to Gilbert eyecare for over 20yrs now and thanks to Dr. David Gilbert for finding a serious condition in one of my eyes. He was so supportive and went above and beyond for me. I am so grateful he found this early and sent to …
Great atmosphere and a most pleasant staff! Tech was awesome and the Dr most gracious. I felt an instant comfort. I do recomend Gilbert Eyecare Virginia Beach!!
The outstanding customer service and a caring staff make this the only place my family goes to for our eye care. Dr. David Gilbert is a caring professional that makes certain I understand how my vision is changing and more importantly, he …
Knowledgeable, caring and friendly staff! COVID19 guidelines in place to ensure patient and staff safety. Dr. Wilcoxen, Joy and Bernadette made my first visit to Gilbert Eyecare VB seamless and fun. Love the entire staff!! Thank you for caring and I’ll be recommending you all to everyone I know!! Katie
Great place with professional staff and excellent doctors.
Dr. Barnes was very thorough and worked diligently to get me the right prescription. It was by far the best eye exam I have ever received. I highly recommend Gilbert Eyecare!
Dr. Gilbert does an excellent job at keeping my eyes healthy. He is friendly and listens to his patients. I would definitely recommend him to family and friends.
Gilbert Eyecare has the best customer service from the time you walk in until you leave. Dr. Gilbert’s assessment of my vision is extremely trustworthy. He is engaged with you throughout the exam and listens to your concerns. Thank you all for your great service!
Great place with a great staff. I caught an infection in my eye that left me basically blind. Doctor Gilbert treated the problem and fitted me with a medical contact that fit over my cornea and renewed my vision! He gave me sight again and I can’t thank him and his staff enough.
My wife and I have six (6) children and a grandchild. When our children were very young, their (then) eye-doctors recommended we visit Gilbert EyeCare – since Gilbert was the ONLY location in Virginia that had the specialized equipment …
Love this place! My insurance is always difficult and the staff made sure to get everything squared away. The doctor is wonderful, very efficient and funny and makes that awkward “better 1…or 2” scenario a breeze. I haven’t been impressed …
Professional, but personable and caring. Helpful and knowledgeable staff. Clean and appealing facility. No need to go anywhere else.
Dr. Gilbert is down to earth and understands your needs for eye care. He doesn’t push his patients into a prescription that is not needed such as readers. Staff is always friendly and the whole family loves this place.
PLEASE READ
I have struggled seeing for many months. I have issues with my Corneas and …
I’m glad I found Gilbert EyeCare on a Google search after needing urgent eye care & I didn’t want a doc-in-a-box to handle my eye getting back to normal. I called shortly after they opened on a Saturday morning & they were able to get an …
Dr Gilbert made my 95 year old father feel so much better about his eye care. He basically said he learned more from him than in years from his previous doctor. Very personal care and he’s singing his praises!!
Dr Gilbert seems to genuinely care about me.very thorough and always make sure that my questions are answered and concerns are addressed. However his admin staff has improved and corrected their sloppiness and inaccuracies like making …
When something happened to one of my lenses (it developed an odd UFO-style oval), the staff at Gilbert got my lenses replaced for me at no cost and very quickly. So grateful for the excellent care I’ve received here for 13+ years now. My …
The staff at Gilbert eye care were great! They were all very friendly and professional. I went in for an eye exam and then purchased glasses. The girl who assisted with my eye exam was polite, friendly, and knew what she was doing. Dr. …
I was greeted with a smile upon entering. Everyone was friendly and the doctor took time to listen to my concern and explain everything in detail. I was well pleased with my experience.
What a great experience! Dr. Gilbert is the best eye doctor I have ever seen. He spent time answering my questions and understanding my concerns. Plus, he has a great ‘chairside’ manner. The office is very covid-safe, the staff were wonderful…I would recommend to anyone.
What a great experience! Dr. Gilbert is incredibly professional and his staff the same. My experience at Gilbert Eye Care was second to none. I highly recommend them.
Dr Gilbert takes a great interest in his patients. He takes his time and doesn’t rush through the exam. He is interested in the patients reason for the visit and what their goals are and will try his best to make it happen. He isn’t …
Gilbert Eye Care is AMAZING!! I always feel comfortable and welcomed. I’ve been a patient here for over a decade and recommend to anyone who needs excellent eye care or simply wants some fly eye gear to rock.
I always have such a pleasant experience at both the VB and Norfolk locations. The staff are all quite friendly and very patient when I’m indecisive on picking new frames. Dr. Gilbert is incredibly knowledgeable and has answered all of the …
Very easy to schedule a convenient appointment, prompt assistance, and the doctor was very thorough in his examination. I also feel Dr. Gilbert provides care that is in the best interest of his patients, and not trying to sell services or …
Outstanding experience. Very accommodating to my schedule for appointment needs. Very quick, efficient, and polite initial eye testing. Dr Gilbert was awesome. Very friendly, took plenty of time to explain options, addressed cost and any of my concerns. Also very patient focused and up to date with current treatments.
Dr. Gilbert is great. As far as his staff they are fantastic as well. Had an emergency eye problem and they got me right in and fixed up. Will continue to see Dr. Gilbert and his staff.
Very courteous and knowledgable staff. Doctor David Gilbert is both charming and professional in all regards. This shop is an oasis of calm, efficient service. Best kept secret in Virginia Beach.
Was referred to Gilbert Eyecare after my previous provider closed it’s optometry group. Overall it was a great experience here! Staff was great and attentive and I’m overall very happy with the results and updates for my prescriptions.
Dr. Gilbert was informative about my eyes and their needs. He helped me make the best decision for my situation and gave me choice over what products would be best without any pressure to pick the most expensive or unnecessary option. I would highly recommend him and his office!
Incredibly responsive, knowledgeable, patient, and kind! I recommend Gilbert Eyecare without reserve!
DR. GILBERT runs a great Practice.
HE IS THE BEST!
Been going to him for over 20 years now. …
Lovely staff. Dr. Gilbert was very nice and listened to my concerns. He thoughtfully explained everything he was doing and was kind and humourous. I also didn’t feel rushed. I was able to get the glasses I wanted and contacts I needed! Would highly recommend to others.
Very thorough and great bedside manner. 10/10 would recommend.
The whole office is friendly & courteous and has an efficient system in place to ensure cleanliness and safety during Covid! I especially enjoyed the way Dr. Gilbert (David) sat and explained my eye test/s and photos in patient-friendly language. I left feeling confident in not only my vision, but my choice to visit Gilbert Eyecare!
Friendly, professional and detailed! I’m always nervous for my eye appointments because I have poor vision. However, I left each appointment excited and confident after speaking with Dr. Gilbert and his staff. Excellent experience every step of the way.
Dr. Willcoxen is very good at what she does. I went to a previous doctor for an eye issue then had my follow up with Dr. Willcoxen when I returned home. She immediately spotted the issue and gave me the correct medicine to help my recovery.
I’ve been going to Gilbert Eyecare since about 1975! No one is better at fine-tuning a prescription or pair of glasses/contacts until everything is just right and the customer is happy. They are local and family owned, and the customer …
So glad to have found this place. Everyone is incredibly friendly and informative. During my eye exam, Dr. Wilcoxen seemed like an old friend and she made the entire experience stress free. The nurses were also incredibly friendly, as were …
My first visit to Gilbert Eyecare. I felt very comfortable with their protocol for COVID 19, the staff explained every step of my evaluation and gave me time to ask questions. This was one of my best experiences from an optometry office. Thank you Gilbert Eyecare team!
We had a great experience with Dr. Gilbert. My son and i just had our first visit and I would recommend Dr. Gilbert to everyone. He does a great job of explaining everything and takes his time. I’m so glad we found you!
Dr. Gilbert was excellent! We were not rushed with our visit. He took his time explaining everything about my husband’s eye problem and follow up care. He did not push or recommend eyeglass until my husband problem was resolved. …
Very good visit. He is an excellent eye doctor.
Everyone was very helpful in scheduling an emergency appointment. Very comforting.
Dr Gilbert is always great to deal with. He is not the typical Dr who rushes in and out. David takes the time to explain things to you. He is friendly and easy to deal with. The whole office staff is great also. I was welcomed as soon as I …
I can’t say enough about my incredible experience at Gilbert Eyecare. The employees are very helpful and courteous. They thoroughly clean the exam room after each use. They explain every procedure in enough detail for you to understand …
Gilbert Eyecare is one of the few doctor’s offices left that feels welcoming, warm and friendly. They take great care of you, are efficient and always responsive to all our families needs!
This was my first visit and everyone that I interacted with was genuinely pleasent, and really Listened to my questions. Very knowledgeable and honest. I enjoyed the relaxed environment, zero pressure to hurry up and buy. They gave me …
After getting a referral from my PCP was able to make a same day appointment for a scratched cornea. Great safe intake process with excellent screening and complete exam. Very happy with professional care provided. Update – Gilbert Eyecare …
They are taking great care with COVID precautions. It was very clean and orderly inside. All the staff are friendly and helpful. The doc is awesome – he reviewed my chart from the last visit, explained in simple terms what my results meant, …
Robin, thank you very much for your expertise and exceptional services in assisting me with my eyecare needs . You are awesome! Gilbert Eyecare and Staff are highly recommended.
Thay make you feel Comfortable. And you can tell Thay are professional
Had an eye exam today. Dr David Gilbert is the warmest most professional person. I’m very impressed with his staff and the amazing diagnostic
Equipment he uses! I highly recommend this practice! He had ideas I never …
Dr Gilbert is very knowledgeable, kind and supportive. Highly recommended.
Gilbert Eyecare is our family’s new eye care choice. We loved the quick, efficient way we were seen by the doctor! I am impressed with the amazing customer service while having 3 of us needing new glasses and contacts. They are taking every …
Gilbert took care of our eye emergency when no one else would, including our own eye doctor. Gilbert’s have a new patient! Great service and caring doctors and staff.
Always a pleasant and professional visit with everyone at the Gilbert Eyecare practice. I trust them to take good care of my vision needs and they earn that trust every time I see them.
I have been a patient of Gilbert Eyecare for a long time and have always had exceptional care. They have a unique selection of frames and offer outstanding service. Although I have moved out of the area, I travel back to Va. Beach …
My experience with Gilbert Eyecare was professional and mindful. I was not seen at my exact time due to their office being a little behind. The doctor was very aware and offered options for the appointment, to what would work best for my …
Dave did a great job again for me on my annual check up!!
Excellent staff and you are not rushed. Dr Gilbert explains everything so it is understandable.
Terrific experience. Dr. Gilbert took the time to make sure I understood things, and his staff may well be the most informed, energetic and friendly staff I’ve encountered with any medical group. They are terrific!
First time patient and they treated me like they’ve known me for years. Very friendly environment.
good exam and new glasses that work very well. Bifocals with nasal panel configuration for pilots.
Attention to details. A through examine. Friendly staff and Dr. David!!
Professional and caring staff has been taking care of my vision needs for years.
Dr. Gilbert and his staff are warm, knowledgable and efficient. I appreciate the time Dr. Gilbert takes to educate me on my choices and his common sense approach to my care. When I leave the office, I feel that I have been made a partner in my care plan and fully understand my options! Great experience!
I have been with Gilbert Eyecare for nearly a decade and have trusted my gradually aging eyes to Dr David Gilbert. Office staff are friendly and knowledgeable and Dr Gilbert always presents with a pleasant, easy going attitude. He is very …
I felt very comfortable on my first visit. Everything was discussed with me in detail so that I felt confident in decisions that were made. Everyone was friendly.
Excellent service from each person from the front desk to the technician to the optician and as always Dr Gilbert. I have a complicated eye history and he takes the time to find the best solution for me. Highly recommend Gilbert eye care!
Gilbert eye care is my new home, the staff here was extremely friendly and thoughtful. I was super nervous about my eye care walking in, but Dr. Gilbert and his staff helped put me at ease. I walked out of there feeling better knowing I was in good hands. I highly recommend and will definitely be bringing the family.
Dr. Gilbert and his staff are friendly and welcoming, and their office is beautiful. Dr. Gilbert has helped me clear up a recurring problem with my eye that my former eye doctor wasn’t able to do. I feel completely at ease at Gilbert Eye Care, which wasn’t the case at the former practice. Thank you!!
Everyone is friendly, professional and knowledgeable. Dr. Willcoxon is fantastic.
Dr. Gilbert is extremely personable and knowledgeable. He does not try to push unnecessary services on you and speaks to you in clear, easy-to-understand language. I love that I can, for a small extra fee, have pictures taken of my eyes and avoid getting them dilated. The entire staff is friendly and professional. Highly recommended!
Dr. Gilbert is an excellent optometrist. I have been seeing him for 20+ years and am very pleased with his recommendations for sight correction as my vision has changed over the years with age.
The doctor and the staff all focus their attention on your needs and questions, never felt rushed. It has been a long time since we have experienced that kind of customer service! Highly recommend this office.
Great doctors, easy to make appointments, top-of-the-line technology to screen for overall eye health. Doctors take a preventative approach and offer all services (including eye glasses and contacts) on site. Highly recommend for adults and kids!
First of all I have want to acknowledge right off that I “work” for Gilbert Eyecare and this is my way of defending my FAMILY!! Because that is what it is at Gilbert Eyecare, we are family! Coworkers, the Doctors, and the patients are all …
Arrived for my appt and was immediately greeted by the front desk. Michelle called me back at my appt time and did the initial work up prior to Dr coming in. Everyone was super friendly and very efficient. Will most definitely return and …
I typically don’t like going to the eye doctor. However, I needed to find a new doctor for a routine annual exam and was referred to Gilbert eyecare. I had the absolute best experience and will absolutely be going back! I did not have to …
I’m very pleased with Gilbert Eye Care. Would highly recommend it to anyone.
We would highly recommend Gilbert Eyecare, they have taken great care of my family!
Dr Wilcoxon was very patient and did not make me feel rushed at all. The staff were all very friendly.
very timely, organized, and supportive staff. it was my first time going there but definitely not my last.
Every staff member I encountered was kind and professional. The optometrist took her time seeing me and answering all of my questions concerning my eyes.
Gilbert Eye Care staff is very professional and courteous to their patients.
Very friendly staff including eye doctor. Staff assisting with eye glass purchase was very knowledgeable and kind, guiding me to make a cost effective purchase rather than trying to get me to spend a lot.
Very friendly and great customer service. Dr. Gilbert and staff are awesome
Dr. GIlbert was kind and extremely professional. His winning personality allayed my anxiety and made for a pleasant experience. The staff, especially Destinie, were all friendly and helpful throughout my visit. Overall, they exceeded my …
I recently had an appointment with Dr. Gilbert.
He was very informative, thorough and has great customer service skills. I have …
Dr Willcoxon was very nice, professional, helpful. My wife has had very bad experiences at other eye doctors and she was very grateful for coming here. Everyone at the front desk was very nice and helpful also. Thank you for the great service. We would highly recommend Gilbert Eyecare.
As a new patient I I was welcomed by the front desk staff they were so friendly and nice. Then the technician took me back to do the testing before I saw the doctor. She was very professional and very nice. Then I meet my new doctor she was amazing friendly funny and very professional, I would highly recommend this practice!
Thank you for helping my friend who has dementia. I’m his caregiver and all of your employees took time and patience for his exam, eye pictures and his fitting and delivery for his new glasses.
Had the best experience I’ve ever had at an eye doctor. Super friendly, fast, terrific assistance. Won’t be going anywhere else!
Always the best. We drive in from the country to see Dr. Gilbert. We trust them with our entire families eye care needs.
Always a great experience with Dr. Gilbert, staff is very helpful, great selection of frames.
Very good experience every visit. Dr.Gilbert always takes the time to be clear and concise with information. I encourage all my friends to use him.
Very Professional, extremely detailed exam. I have great confidence my vision needs are being met to keep my eyes as healthy as possible.
Great experience, highly professional and very nice Enjoyed the exam and learned more than I have from previous exams. In and out very efficiently. Highly recommend Gilbert
The staff is friendly and the eye doctor is knowledgable and professional. Eye glasses bit expensive, if more options available as far as affordability may return in the future Thank you for the eye care.
They were excellent with my 4 year old! He thought the eye exam was fun, I would definitely recommend to anyone with kids.
Amazing service! Everyone was super nice and welcoming for my first appointment! There is an amazing selection of eyewear to choose from as well. Highly recommend!
I have been a patient of Dr. David Gilbert for three years. I trust him completely with my eye care. I was very nervous when I first walked into the office,but his staff was so very friendly and warm that the apprehension went away and I …
First, very nice people well put together business. Lots of selections of glasses. One lady looks like the lady from Mom’s the tv series. My new favorite place to go for eye care. 5 stars!!!!!
Wish I could give more than 5 stars, because I would. I went to the Norfolk location and the staff was amazing, so kind and helpful. My Doctor was Dr. Wilcoxon and she was so good and thorough, my Optician was Susan and she helped me pick …
Everyone was friendly and professional. It was a great experience and I love the frames Robin picked out to show me. She got it right on the first try. I recommend them happily! Thanks, y’all!!
Dr. Gilbert is very personable, and discussed all the ins and out of cataract surgery with me, helping me to reach the best decision for my situation. I feel very confident that with his guidence and after care, I will have a positive experience.
Wonderful doctors. Everyone is very nice and professional. I always have a good experience every time I’m there.
Everyone in the office was very kind and they were very joyful group of people thank you I like to thank everyone who helped me and I was very nice cup this is a really good group of people you have here treasure them and always do what is …
I’ve been wearing glasses for 20 years and contacts for 15. This was my first visit with Gilbert Eye care and not only was I able to be seen in a timely manner, the staff was all friendly and helpful, but for the first time in 20 years I …
This was my first visit to Gilbert eyecare. Everybody was super friendly, the appointment was held very efficiently, and the staff is quite professional. Two thumbs up! Jim Boyd.
I am extremely pleased with Gilbert Eyecare. Dr. Gilbert was professional and pleasant, he explained everything that he was doing, and he answered all of my questions. Best of all, he did not rush! Oh, and he was funny too!
Very professional staff from office to technicians. Dr. Gilbert takes the time to explain everything very well. He is easy to speak to. Always completely satisfied with my yearly checkups.
Dr. Gilbert and his staff are absolutely the best. Customer Service is outstanding. I love this place cause he takes the time to see and understand his patients needs.
I just had my first visit to the practice. They came highly recommended. The staff was very professional, patient and helpful. So happy to have found them!!
David and staff are always warm, friendly, and I feel well taken care of whenever I visit. My sight has begun to show signs of aging in recent years, so, the doctor and I have a plan to stay on top of things as necessary. For that I am very thankful!
Robin went out of her way assisting with my expansive new glasses order. She was patient; courteous, and professional. The experience renewed my loyalty to Gilbert Eye Care. Thank You, Lance
New patient to Gilbert Eyecare yesterday and my experience was phenomenal! Dr. Gilbert and his staff were on time, very professional and provided me with a very detailed explanation on where I am with my eye health. I would highly recommend Dr. Gilbert and Gilbert Eyecare!
LOVED this office from the second I arrived and throughout my exam and selecting eyeglasses. Such a pleasant atmosphere, small, personal office. Time and attention was given to answering my questions and educating me – I learned more at …
Dr. Gilbert is an excellent doctor. He explains everything so you understand what is going on with your eyes. The staff at Gilbert Eyecare are very friendly and helpful. They also have a great selection of glasses to choose from.
I can’t speak as to the skill of the doctors on staff here but I can speak to the interaction I encountered when I attempted to be seen for my appointment today. I was very displeased that after using my leave from work and driving to my …
Very happy to have found Gilbert Eyecare after bouncing around to different eye centers. I think I’ve found the right fit.the staff were so friendly and efficient. Dr Wilcoxon was wonderful. She spent a lot of time with me and never felt rushed. I left there feeling very satisfied.