Lee and Chad were very fast and helpful with our installation and service. The WiFi response is great and the TV picture looks beautiful. They follow Ed all COVID 19 protocol to a T!! Really happy so far😀 …
Here is my personal experience and things you should know about GloFiber. First, our installation took roughly 1 hour 30 minutes with a worker, while kind, repeatedly removed his single-layer fabric mask. We told him several times to please …
Dale came by and got us changed over from Comcast he was fast courteous and very knowledgeable on all aspects of Glo fiber with smart TVs and fire sticks
A huge thanks to Dale Leslie for a very good experience. He was fast knowledgeable and wore his mask the entire time he was at our house. Got us up and running in no time. Thanks again Dale. And also to glo fiber for kicking comcasts a$$.
Bart installed the on home portion today after another rep did the prei-nstall portion yesterday. He was here 20 minutes early and was done in about an hour. I am getting try duplex 300 MB speeds. Awesome job!
Chad arrived promptly, and was very professional and efficient with the installation. He answered all my questions and made sure my internet was up and running completely before he left.
Terribly excited for GloFiber. I’ve been pre-registered since the “Coming Soon” sign was on their door. Their prices are very competitive, especially considering it’s fiber. …
Great service by all the staff we dealt with especially Mason and Stephen they were courteous and explained everything really well didn’t leave any mess. I would recommend them. My devices all connected easily and there was very little disruption.
My extremely low rating and comment is not about the quality of their internet or pricing, but it is about how they provide it. I am not even their customer yet, even though I was planning to be! Today, I was in my backyard with my little …
Tim was here to install our new service. He and all of the folks I’ve spoken to have been so great to work with. Tim was on time, professional, friendly, and answered all of my questions. Highly impressed.
Mario was prompt, professional & answered all our questions about our install.. Having just moved to VA, we’d been used to Verizon Fios for decades, so making the jump to a service we’ve never heard of was a leap of faith. Both Skye C, the …
I had Bart come to my house today to install my new internet! He was very polite and did a great job setting everything up and walking me through it. Highly recommend the service!
Tim with Glo Fiber in Harrisonburg was awesome when our remote wasn’t working. He was patient and explained everything to us so that we could understand it. He tried multiple things until he figured out what was wrong. Thank you!
Excellent installation experience, Bart was super knowledgeable and helpful getting everything setup correctly and really fast! 100% would recommend him and Glo Fiber to everyone I know
Brad P. was fantastic! Very friendly and professional. Right on time, set everything up quickly and efficiently. Explained it all to me and made sure the equipment was all in convenient locations. Very happy with the service I’ve received across the board. I will highly recommend!
As a previous Verizon Fios (a Verizon Customer all the way back to Bell Atlantic days) and Comcast subscriber, I was a little bit cynical about Telecommunications company promises. Well, I was really blown away by Shentel’s GloFiber team. …
Danny’s crew came to do our install today. The install was surprisingly quick and most importantly everything worked better than I imagined when they left. Highly recommend!
Damon and Brad were great. The whole process was easy and smooth and the internet seems great so far. We are very happy. The hardest part was cancelling our internet with our previous provider.
Chad was absolutely the best and spent a considerable amount of time with my wife getting her familiar with the new system. Extreamly knowledge about the system. Took extra time out the next day to check up on us and install the EERO app on my phone. Definitely a plus guy and very happy with my new system.
Lee was great at doing a quick install and set up. Looking forward to simplifying our various subscriptions and streaming options, as well as having faster and more consistent internet. Seems great so far.
I am not a glo fiber customer but early yesterday a group hired by glo fiber pulled the wiring out to my townhome, disconnecting my internet. I found this out by calling to see if it was their company doing the work and someone called me …
Vito did an excellent job at installing our internet service. The install was an easy process and the technician was helpful and professional. I highly recommend using GloFiber for internet in your home or business.
Patrick was awesome. He explained everything clearly and got the job done in a timely manor! Would 10/10 recommend Glofiber to friends and family. Everything is flawless and running smoothly!
Dale Leslie was our technician, very professional wore a mask the whole time, and boot covers so he wouldn’t track mud and/or dirt while working. Dale even acknowledged our new puppy Kylo, since he kept trying to get his attention. HA! Dale …
Installer was courteous, friendly, knowledgeable and a good man. Installing was clean , quick and I cannot say enough nice things about them . Service itself is light years beyond the horrible service I forced to deal with from Comcast. Im glad they came into staunton/verona and provided a real choice for your internet provider .
Just had GloFiber installed at home. Super fast install. The guys, Chad and Dale, were very professional, easy to work with, and helpful. I can already tell how much faster our internet is. This is a no brainer.
We just got set up today and our internet connection is great! Kwon was very helpful and professional. Setup was quick and easy. We definitely recommend them!
Very happy to have Glo Fiber as an option now. Chad did a great job on the installation and explaining how everything worked. Service has been outstanding so far.
Shawn was able to work with me on installing the internet properly, even though it wasn’t easy to run through the house. I appreciate the great customer service and products. Will recommend them to all!
Chad was great! Excellent customer service. I feel very good about the decision to switch Internet service over to this company. I didn’t realize what a difference it would make in our connection until it was set up. Amazing! Not to mention the price is saving me about $30 a month from our old provider… Can’t beat that!
Brad & Shawn with Glo Fiber were very helpful and professional. They were thorough and made sure we had coverage throughout and explained how all works. Thank you!
Comcast who? GloFiber has been amazing to me thus far. I was speaking on GloFiber prior to receiving services at a store when a GloFiber employee overheard me and took control. Trisha helped me get set up in a timely manner with no struggle …
Shawn and his crew, here in SE Roanoke, were fast and professional and I’m very happy with my installation so far. Outside wires are barely visible and there was no discernable damage inside. The whole thing took around an hour. …
Chad Smith is a very knowledgeable person. He is an asset to your company and a joy to have in my home. He made sure all of my equipment was working and helped with my iPad. Chad also is very respectful and polite. I hope you pay him well—-
We just had Tim come down and help move some wires around our driveway to keep birds from pooping on my family’s cars. He was very kind and very professional! I’m very happy with the service we received!
We switched close to 3 weeks ago to the 1Gbps internet only package. Installers did a good job. More impressed with the inside tech. Yes, they did some digging in the yard to bury the fiber but 3 weeks later, you can barely tell. It is …
Just had Glo Fiber installed in Staunton this morning, very happy with it so far. Dale, our representative, was great to work with. Service was installed quickly and our internet speeds are now incredible!
The whole Glofiber experience has been great. Tamika and Michael were so helpful while I was waiting to get scheduled and when the install day came, Chad was polite, professional and answered all my questions. Happy to be using Glofiber!
Dale and Chad at Glofiber did an amazing job installing my new lightning fast fiber internet! They were both very courteous and professional and I appreciate how quickly the service was installed. I’ll be recommending Glo to my friends and family!
We decided to try GloFiber because our current internet was extremely slow and we had someone highly recommend GloFiber. The technician, whose name is Chad, arrived promptly during the scheduled time frame and had the internet up and …
The professionalism and positive attitude I’ve met through everyone I’ve spoke with has been amazing. Techs were super polite even when running into issues they were quick to come together and figure it out in less than 24 hours. You are appreciated and keep Glo-ing
Shawn Gwyn was the tech that installed my equipment. He was spot on with the install and was able to answer any questions I had.
I was able to reconnect all my 20 devices to the new wifi system with no …
My installer Bart was very polite & professional. He explained everything clearly and answered all my questions. GloFiber is quicker & cheaper than what I had. I would recomend it to anyone.
Switching between services was extremely seamless. Bart was super helpful and knowledgeable. Process was super quick. In and out. Internet speeds are comparable to my previous service, just cheaper! I highly recommend GloFiber.
Jimmy and Brad were great during our set up and super fast…30-40min tops with almost no disruption to our day or service. So happy to have Fiber in Roanoke!!
Bart the the tech. Super cool guy. Setup was fast and he explain the system very well. Did a speed test on my phone. Through both systems. 87.2 down 9.9 up with the old system. 314.0. down 310.0 up on the new . Mind blowing on difference .
What a Happy Person you sent me, Steven. Polite, courteous, well spoken and all around well mannered Individual. Process went well, all things explained in due time. (am sure I will NOT remember them all). But, will play with remote until …
Just got glofiber installed today. Scheduled between 10am and noon. Bart Hodges(service tech) called before arrival and showed up on time. once the equipment was in place his explanation of our internet connection speed and how glotv …
Our installer Dale did a fantastic job setting up our house with the fastest internet we’ve had yet. He helped walk through everything with us and made sure we knew the system and was very professional an clean. He also wore a mask to make …
Great phone and internet service. The level of customer service is top notch. The technicians were very patient and helpful during the whole process of switching over.
Having a great experience with Glo-Fiber, from the proposal to through the execution of the product. The customer service rep was enthusiastic and very helpful with great spirit and love for Shentel. Our installer, Lee was just as …
Chad was super helpful with the install. Very informative and nice. He explained everything to me in perfect clarity and even showed me how to activate and work with my new equipment. Very excited to be apart of the GloFiber family!
Glofiber installation first: Kevin and Derek were excellent, knowledgable and professional. They represent their company very well. Second: we signed up for the 1GB up and 1GB down internet speed. Costs the same as Infinity which is also sporadic and a lot slower. Infinity has lost another customer.
Just had Glo-fiber tv, internet and phone installed here in Roanoke, VA. Sales rep, Damon Hamilton was awesome. Installer, Jimmy, did a fantasticcand professional job.
The technician, Stephen, was polite, knowledgeable, and efficient. We are in the midst of renovations and Stephen wanted to be sure I understood what we might need for future use once renovations were complete. He explained how the eero system works and answered any questions I had. Thanks for a job well done!
Chad was just here and set me up. It was a smooth and easy transition to the new service and the results were immediate. Downloading at the advertised rate. Extremely professional and friendly. I recommend this 100%
I first got involved with Glo Fiber through Carlos Pena-Ariet Glo Fiber sales rep, in February of 2020. He just happened to knock on my door one day (I work from home as an IT professional) and wanted to talk about Glo Fiber services. I …
Great and fast service. Bart Hodges the technician was informative and made sure I knew everything I needed to know about the technology. He answered all of my questions. I still can’t get over how incredible this service is. I’m so glad I called and decided to get it installed. Thanks again Bart!
Kevin did a quick and efficient install job and when he was dispatched out a few weeks later for an equipment issue that ended up being my fault he was solid help.
Shawn and Chris installed my services quickly and professionally, and were both very friendly! My speeds are much quicker, and services now much cheaper than Comcast. Thank you so much to the Glo team!
Great install process! I called and scheduled an install time, someone did show up unannounced to install the line from the box to my house (not a problem to me), installer Chase showed up on time, very courtious to my home and family …
A++++ Just rip off the band aid… DO IT!! Amazing; I don’t ever write reviews, but outstanding! the internet is great but the service is even better. Shout out to CHANCE!! What a nice young man. He was at my house and I was not there. …
Basically Verizon with friendlier customer service. At install they left me hanging for a month with no internet and the service is spotty at my house, especially at night.
I highly recommend this service! Toby made signing up as quick and painless as possible. I recently had to switch the service over as I was moving and Sky was very helpful in doing so. This company really cares about their customers and goes above and beyond!
Glo Fiber service has been good. Had trouble with phone line, Tim came the next day and was very thorough and friendly (painter had plugged the line into the wrong connector: no fault with the Glo Fiber service).
Excellent job by Chad Smith fixing all of our TVs they have been down for three days. He came early and stayed and made sure that all the TVs were working before he left. Thank you for his service.
Dale was great, and super fast. Professional and very nice. Internet is more than 8x the speed I got from Comcast and it’s $20 cheaper. A real live person is available as soon as you call and they know the area. Very neat installation with no wires going everywhere. Also, the installation was free!
Jeff is our sales rep for the Lynchburg area. He was incredibly nice and professional. The day of install Derek was so nice and pleasant to work with. He answered all my questions without hesitation.
Brad was our technician here in salem virginia. He was every bit of these qualities and more. Super professional, very easy to talk to and definitely showed up every bit of what our services provide. Highly recommend 5 stars! Thanks guys
Bart and Shawn today install my glo fiber. They were on time , very knowledgeable and professional about the installation .They took time to show us how to use the wifi . I am impressed with how fast this service works. This is so much faster than Cox cable.
Matt recently hooked us up in Front Royal and he did a fantastic job. He showed up on time and walked us through the install to assure everything was exactly as we wanted. Thank you Matt for your excellent service!
We have had excellent service to date from Glofiber. All of our interactions have been very positive. Compliments to Catrinna Hackworth in sales, Dale and Patrick who installed the system and Chad who graciously came by to help us with a few very minor issues. We are very pleased.
Had Glofiber do an installation and I couldn’t be happier. Chad and Chris did the install and were very professional and courteous. They were able to answer any of the questions I had. Installation was quick and painless. My Internet …
Had the 2nd phase of set up today and I was up and running within 30 minutes. Internet works great and love the channel selections & lower prices. Cheaper than Xfinity internet & Direct TV I used to have. The associates who stopped by to …
Keon was our installer and he was very knowledgeable and informative about the entire process. Extremely friendly and took care of all of our needs during installation and setup. This is definitely a giant step up from Comcast.
We struggled for a couple of months with our local, well-known internet service provider to get WiFi installed at our new home. After several frustrating experiences, we chose to make the switch to Glo Fiber, based on myriad recommendations …
My Glo was installed yesterday. I have spent the week dealing with various service providers and this team has been by far the best, and the only team that has seemed to care about the service they provide, or the customers they provide it …
I’m so glad that we can now get Glo Fiber in Lynchburg. Kevin & his team did a great job with the installation. Very professional & explained everything well. The speeds beat was I was getting with Comcast/Xfinity. Call clarity is great on phone service also.
Our technician, Kuwon came on the early end of our promised installation time and was very helpful, friendly, and professional! Installation was quick, communication was great, and I appreciated the walk-through of the wifi app. Excited that Comcast finally has competition in the Lynchburg area!
Dale was who helped me through the process. He was very nice and he made the internet installation look like a walk in the park. The process was very quick and overall I am blown away with the customer service I have had up to this point. 10/10 🙂
Dale and Eston were great and very friendly! They were polite and did great work. They wore masks and boot covers, maintained social distance and did a great job. Very happy with my service so far- much better and more reliable than Comcast.
We had a great experience today with Quan and Mason installing glo fiber internet for us! They were on time for our appointment, did a great job installing all the equipment, and testing to make sure it worked. We would 100% recommend the technicians and this company to anyone!
Chad did a great job with the install. I was able to work with him on a location for the equipment that will let me grow my home network. very pleased with the work and thrilled by the speed!
I am in the Front Royal area and I just had Glo Fiber installed by David. He was very professional and knowledgeable. My house is almost 100 years old and provides a few obstacles, but David took it all in stride. He wore his mask the …
Stephen was excellent! He was very professional and courteous during our installation. So far everything is going very well. I would recommend glo fiber to anyone.
Really very pleased from start to finish! The advance team that came to talk to us about switching was respectful and their presentation was easy to understand. Damon Hamilton stayed in contact with me when there was a slight hiccup. The …
Switched to GloFiber from Cox and the speeds are amazing. The installer, Stephen, was on time, very polite, knowledgeable, and quick! He took the time to explain to me how to use the app and was thorough. I would highly recommend GloFiber.
Glo Fiber is great. We had it installed last week by Shawn, who was detailed, organized, and polite. Very pleased with the speed and price compared to our former internet provider.
We had ours installed today, Brad and his partner in crime did an amazing job with getting us set up! So far everything has been great ! Super glad we made the switch !
Great experience. Dale came out and was very professional and did a great job of installing internet. Have had great interactions with customer support. Internet is working super’ glad we make the switch.
Sean did an amazing job; since we still have a land line, it took him a little extra time, but he was professional, polite, and never complained! He took the time to show me how to work everything and didn’t rush through my questions. And the services have been great! Fast internet!!
Had an extremely negative experience with the installation process. The installation technician seemed like he was in a rush and wanted to get out of my house as soon as possible. He then saw that I did not have the right installation …
Wonderful installation job and experience. Kwon was exceptionally professional and helpful during the install. All Glo Fiber personnel have been a pleasure to work with.
Stephen did a great job setting up our new internet with glofiber. Install was clean, even with some scheduling mishaps, and didn’t take long at all. The service is 10-100x the speed of our old provider, depending on the area of the house. Very much looking forward to the improved internet experience.
Just got my Glofiber internet set up today and the entire experience from the first call until now has been amazing! When I called initially I had the pleasure of speaking with Toby. He was lovely, like speaking to an old friend, and walked …
A BIG thank you to Sean & Tim who installed our Glo Fiber system this morning! They were both courteous, personable, skilled, capable, & efficient! Sean made sure everything connected to our Wi-fi was working properly and spent extra time …
Bart and Stephen are an awesome team. They arrived on time and went straight to work with my installation. Bart showed me how to access my services and even vacuumed after drilling. I am pleased with my service. A big thanks to Bart and Stephen
So glad to have another ISP option other than Cox, especially when they’re cheaper. I’m saving $40 a month making this switch. My installer Bart was awesome! Very courteous and professional! Glad I joined the Glo Fam!
The contact person was super nice and got things started quickly. Really nice and knowledgeable installers, fast internet. Wish I could afford the tv part but not in the budget for retirement. Can not say enough good things.
I had Glo Fiber installed this morning and I’m so happy with it.I want to Thank Shaun and Toby for being so helpful and understanding. Good bye Xfinity!!
Skye was my sal s rep but he didn’t sell me anything he was genuine and was looking out for my best Interest.
Shawn and Chris were my installers, they did amazing work very personable and …
The technician showed up within the time frame provided. Tech was polite and conversative and did not mind my questions. Once the install was done he walked me through the phone app to interface with all the settings and explained how and …
Bart came out to install Glo Fiber today. He is kind and helped walk me through their app. He was quick to install and very helpful. I highly recommend making the switch to fiber!
We just moved and thought we didn’t have any options for internet until we saw a Glo Fiber sign in a neighbors yard. Firstly, customer service (Catrinna) was so kind and patient with our thousands of questions and helped us find exactly …
My installer was very professional. He kept his mask on from the time he exited his truck til the time he got back in. Awesome. All other touch points with the company were either very good or excellent as well… except… the website. …
Had an awesome experience today. Bart came to install our Glo Fiber and you couldn’t ask for a more personable guy. Very helpful with setup and explanation of the system.
We are very pleased with our service today. The two technicians were helpful, knowledgeable , and personable. They completed their task efficiently and made us feel at ease with our questions before they had to leave. I can’t imagine the …
I just got my internet Glo-fiber installed today, and Jon was my hero to help me out with everything. He was really nice and professional. He taught me how to use my Netgear mesh WiFi. Besides, the internet’s speed is crazy fast. I’m completely satisfied. Thank you so much Jon. Best!
Great experience all the way around. In the Roanoke, Va area they just started servicing us, giving the long awaited competition to Cox cable which has been charging way too much for too long. Blazing fast speeds and a great, knowledgeable technician named Chris. Thank you, Shentel!
Called Glo Fiber today to ask about setting up Fiber service to our house. I talked to Adam, who was wonderful. Turns out they don’t service our area yet. So I asked a bunch of questions about who might have cables near us and what they can …
Tim installed my GloFiber internet today and I have to say I was very impressed. Not only did he explain everything very well.. he made sure I didn’t have anymore questions. The entire process from start to finish was refreshing. Tim …
Had GloFiber installed today. Courteous and professional service by Derek; walked me through everything and set up the Eero mesh network – super easy, barely an inconvenience. …
Vito and Patrick were excellent and very helpful during the install and figured out how to work around the eccentricity of my historic home. They helped me set up the app, and were friendly but remained masked and socially distant the whole time. I appreciate them and can’t wait to start using my super fast internet!!!
Brad and Chris just recently set up my new fiber internet. I had an appointment set up for between 8am-10am. Brad called at 8:10 to let me know they would be at my house in 15 minutes. No waiting around to hear back in a 6-8 hour window. …
I highly recommend using Glo Fiber! We had a great experience with their customer service representatives during the initial conversations and Adam was a great help in setting up our account. Eston Baughman came out to our home to discuss …
Switched over from Xfinity to Glo Fiber today in Lynchburg, VA. Mason and Steven were very friendly and professional! They made the whole process if setting up our account easy. Would highly recommend! Even offered us Glo Fiber bucket hats 😎 …
Could not be happier with this service. I currently pay less money than I did for Comcast with 4x the download speed and 100x upload speed.
Anthony the service installer was incredibly professional and hard working. He …
I can’t say enough about Glo Fiber’s service. It’s the *best* I’ve ever encountered in a company. My wife and I are ‘older’ and had a ton of questions and needed a lot of help. We ended up having *six* people who helped us in one way or …
Adam was a pleasure to speak to on the phone! No sales pitch or pushy tactics; just a normal chat to see what package was a good fit for my needs. He spent 45 minutes to help my understand the process make me feel comfortable. Now that’s …
Shawn did an awesome job installing our new internet with the crew. They were friendly and knowledgeable I am thoroughly impressed with not only the download but the upload as well. I was paying more for Cox on the gigablast plan we saw …
Patrick came out and had our new house wired and runing in no time. He was very friendly, professional, and answered all of our questions while explaining the features of our new service. It was possibly the best visit I have ever experienced.
Bart installed to my house in Salem today. He did a great job, took care of everything quickly and cleanly while I was working in the living room. Entire installation took about 30 minutes, pulling cable up into my house through the crawl …
We just had our install today by Chad and he was great – very personable and professional! I’m very happy to have switched from our old ISP to Glo Fiber; it’s much faster than what we had before and easily reaches throughout our entire home. We had several dead zones with our previous ISP but we don’t have that problem now.
Dale came out to fix a problem we were having pairing the Glo.tv remote to the new tv. He was friendly, courteous, knowledgeable and respectful. He replaced the defective box and had the tv programmed and ready to go in no time. I highly …
Bart & Shawn were the representatives that installed my new internet service. They were very professional, friendly, and informative. I had a great experience with them, and they have me set up for me to start using it immediately. …
Contacted them. Enthusiastic pitch. They came out, severed my existing cable line. Went without any internet for work for almost two weeks. Called repeatedly for help. They hung up on me, redirected me, left me in endless golds and finally …
I’ve had their salesman text me with lies. I was then put on hold for well over 15 minutes to be told I’d be called back. I told the man who called what I can and can’t do and he kept trying to get me to deviate from it. A bad sales team is more than enough to justify a 1 star review. I’d give zero stars if I could.
Brad installed our Glo Fiber Internet this morning in Roanoke, VA and did an excellent job! Fast, friendly, knowledgeable, arrived on time, efficient, and ran the wiring neatly. He was done within the hour. Now, have superfast internet at 300mbps. Highly recommend!
Technician was Derek. He did a great job. Polite, and he listened. Plus, he set up Wi fi all over the house–basement, different rooms. Plus, the wifi works FAST..much faster and so far more evenly than a former Internet provider seemed to …
From the time I place the order to my install was about 5 days. They were extremely quick and professional. Chad installed the devices on the inside of my home and was very helpful, and knowledgeable. He made sure I truly received the speed I paid for and answers all of my questions.
Nothing but the best from start to finish. Excellent communication and timely install. Installer tech Mason showed up on time and had the new system up and running in short time. Knowledgeable and patient when instructing on the new fiber service and equipment. All. good and highly recommend. Beats the competition hands down.
Bart and Stephen just finished installing my new GloFiber internet. Very respectful, very professional and courteous. Worked with me on where to install and made sure everything was working great before leaving. Highly recommend!
Dale was our installer and was on time right at 1pm. He was very friendly and professional, and explained everything. He helped me down load the eero app and show me how to test speeds and set up devices. It was a good experience
This internet is great. I had a amazing guy to work with by the name of Joe Albert. He was able to give me all the information I needed about the Internet and once it was hooked up the Internet spoke for itself. I’d like to say thank you to …
So far, we’re thrilled! Stephen did a great job customizing the install to our house’s unique situation and everything was done very quickly. Speeds are good so far, along with stability.
Brad that did the installation was great. He has a great personality, took his time to do the job right, and explained everything when he was done. Very pleased with the customer service received so far.
We have been waiting for an ISP like this!!!! Comcast in the Salem area is all we have ever been able to get and it is WAY over priced for the services you receive. Damon with glofiber was very responsive and kept on top of things as we …
We had Glofiber installed in our home last week. The technician, Mario, was a delight to work with. He was police, efficient and very knowledgeable. Everything worked beautifully by the time he left. My husband and I are very happy we made the switch to Glofiber.
Today I finally was able to get glo fiber installed. I called about two weeks ago and was helped by Kendal who was a pleasure to speak with. The tecnicians Bart and Danny were fantastic. The two of them were very professional, …
Very happy with the installation. They were on time and explained everything they were doing. I did not feel rushed. Shawn G. was very personable and explained how the phone, wired internet and Wi-Fi worked. I am happy the Glo Fiber …
Dale was our installation tech and we had an awesome experience! He was very thorough and answered every question I asked in a way that I could understand! The internet speeds are around 10x faster than what we had before and we couldn’t be happier! Thanks Dale and Glo Fiber!
These guys are top notch! Damon H. came by the house one day and talked with me about switching from Xfinity to GloFiber. My neighbor had just switched and said it was great! Damon was on top of it and got me an install date the day before …
My installation occurred two days ago and I am fully satisfied. Stephan was knowledgeable, efficient, professional, and answered all my questions. I have internet service only and the triple download speed that I am getting, compared to my …
Everything about Glo Fiber has far exceeded my previous service with comcast xfinity. Getting information and registering was a breeze, most importantly there are no hidden fees or surprise charges. The technician that came to set up our …
So disappointed with this service. We were really excited about switching to a fiber network and waited patiently for services to be available. My fiancee Lauren scheduled our installation date and scheduled our cox service to be turned off …
Very professional and knowledgeable sales rep (Warren) as well as the two technicians (Steven and Bart) who arrived early and had me up and running with no issues very quickly! So far (48 hours) the internet and tv streaming has performed flawlessly – highly recommend Glo Fiber if you can get it !
Your team (Mason Huggins, Stephen Nowell and Derek) was excellent….friendly yet professional. After 60 years with another server, I will be interested to compare. In my neighborhood, 15 families posted favorable reviews of Glo …
I am using my glo fiber right now and boy am I happy! Not only is it cheaper than Cox, I am getting 300 MBPS UP and DOWN!! it is more than twice as fast as what I was paying more for thru cox. Also Brad was the technician, he was very …
Just got GloFiber installed in my house by Mason H. He was great, and made sure everything was configured for our house to optimize our internet speeds. Very great work on the front end, and after a few minutes of getting our computers and …
We had glo fiber installed last week and are very happy with the service. The installer was very helpful and professional. The remote is not my favorite since the voice recognition does not work that great, so we ordered a fire stick from AMAZON for $40, but overall we are happy with the quality and the monthly cost savings.
Today, Brad Purser from GloFiber came and did our installation. He was great to work with! He was friendly, efficient, and clean. So far our internet service is significantly better than our previous provider. I would definitely recommend GloFiber and Brad Purser to anyone looking for great service!
Setup couldn’t have gone smoother. Dale was professional and thorough in getting our system up and running. He stayed masked the entire time and ensured that we were online and had all of our questions answered before leaving. The quality of the internet service is excellent and at a better price than we were paying before.
The installation specialist Brad was polite, professional and efficient. He explained the steps and made sure we understood our service and how to use the app. He also made sure that any questions we had were answered. I will definitely recommend GloFiber to friends!
I would love to give them a plus in addition to the 5 stars. I was really stressed about switching to Glo Fiber since, while I can find my way around technology I am not a wiz by any means. Tim came to install and explained fiber optics …
Dale installed our fiber cabling discreetly, without drilling additional holes in the flooring, set up the modem, waited to see if the new router would coexist with it, and paid us a second visit to shake down the transfer of a Comcast …
After having Comcast for many years we finally decided to switch to GloFiber and it’s been the best experience. Great quality and we could not have ask for a better technician to install our new service. Mario was friendly, professional and knowledgeable and made the transition seamless.
I’ve been looking to get away from Comcast for about 2 years. Called Glo Fiber about 1 1/2 years ago, and finally it has become available for me. Derek Wright came to install the fiber and modem. His work was flawless and he even offered to …
Aside from the great speed and quality, the installers were so knowledgeable and helpful. They took their time explaining, discussing and asking for my input as to where I would like for the boxes to be and wires run. Brad Purser was my service installer and he was terrific!!
Our glo Fiber installer, Bart Hodges, came and got everything set up quickly for us. He was very nice and professional and answered our numerous questions. …
We have had GloFiber for almost a year. We opted to use our own router. Occasionally we would have connectivity issues and would call for help. Everyone was very nice but the issue never really went away. Until the other day when Chase …
Install was quick and easy, and the technicians (Dave and Chris) were very knowledgeable and took the time to explain everything to me. The whole process was smooth and I never had any downtime on my internet. As soon as my WiFi was …
Bart installed my Glo fiber. He was very knowledgeable, professional, and courteous. It was a great experience! We are so excited to have Glo fiber. Our internet speed is much faster as well as cheaper!
We switched to Glo Fiber internet over a month ago and have been loving it. The speeds and prices are exactly as advertised. Our technician, Kevin, who set everything up was very knowledgeable and made sure we didn’t have any questions …
I just had my GloFiber installed yesterday. I’ve had many repairmen, workers and general installers over the years, but in all my experiences, I’ve never had a more professional group of men doing work in my home. In particular, Brad …
Great install service today from Brad Purser, with setup initially provide by Damon. Brad was super fast and I appreciated that he used the existing cable entry point into the house. He made sure the transition was seamless on passwords etc. And, funny guy, totally comfortable having him in the house. Thank you!
The service was pristine. Bart installed my service quickly and efficiently, while giving me an excellent break down on how to use the service and all of it’s features. Very helpful and friendly service. Since Glo Fiber has been installed my work from home service flows at impressively fast speed. Completely satisfied.
I just want to share my install experience with each of you, I decided to cut the cord with my TV and Internet provider, which Ive had for 10+ yrs. I saw an ad for Glo Fibre, I called the local # and was immediately impressed that the sales …
Dale and Patrick came today to install at my boyfriends house, can’t say enough good about the service! They were here early, were fast and friendly and cleaned up after themselves and made a point to make friends with and were super sweet …
Had my install today. By far it is the better internet provider. Faster speeds, cheap prices, and very friendly representatives. Their reps are very knowledgeable. I definitely recommend the switch to GloFiber!
I’ve been a die hard long time Comcast user, but I’m a PS5 gamer and my internet was very laggy. A sales rep (James Johnson) stopped by and sat and talked with me for over 30 minutes answered all my questions he did a great job and sold me …
We had Glo Fiber installed at our home by Anthony L. He was very professional and knowledgeable. He was very patient with us, explaining everything thoroughly and answered all our questions. We are very happy to have the super speed …
We had our service installed by Chad who was very professional & knowledgeable. It was an extremely nice gesture for Chad to contact us when he was on his way. While completing the installation Chad happily answered all of our questions. We are very happy with our service & recommend Glo Fiber!
Excellent service from the installation gentlemen Kevin and Gavin, great communication with the sales representative Jeff (all in Lynchburg). Everything we’ve experienced with this company has been A+ service and we couldn’t recommend more. …
The account setup and communications before the install was very on point. The installation by Tim was very informative by explaining everything that he was going to do. The work done was very professional. Tim was very informative in …
Dennis was the sales rep in my area, and was always professional and kind. Never pushy though. They have a good product and it sells itself!
Then Shawn came and installed the internet for me. He was professional, kind, …
I love my Glo Fiber.It is very fast.James installed everything, explained and is very professional.
I called Glo Fiber regarding how to pay a bill and got on the conversation of …
Roanoke, VA
John & Brad just completed the install of our new GloFiber wifi. They were super friendly, fast, and generally a pleasure to deal with. If I was going to have …
Mario came out and got us installed super fast. He was very knowledgeable and efficient. So far, the speed are super fast and way better than Comcast or Frontier. Highly Recommended.
I am very satisfied with the service provided by Glo Fiber. Stephen was friendly, kind, and helpful; he explained what he was doing and made sure my questions were answered. The installation process was quick and professional, I highly recommend!
From signing up to installation, Glo Fiber is definitely focused on making life easier for its customers!!! Patrick did a great job at explaining the different packages and helping me get signed up for the service. Dale did the install and …
We had our Glo Fiber installed yesterday. Shawn, our technician was quite efficient and knowledgeable. He didn’t leave until all of our questions were answered and we were completely satisfied. …
I can’t believe how much better Glo Fiber is than Xfinity! I don’t expiernce any interruptions in my service anymore like I did with Xfinity.. the prices are so much better.. I have great connection speeds all through my house now because of all the wifi extenders they give you.. I really couldn’t be happier!
We are so excited to have Glofiber! The price is nice, the install was easy! Sean Morris came by my house to let me know Glofiber was in the area and was very informative about their services and the construction that would be going on in …
I called yesterday with some issues of my cable freezing. The appointment for service was scheduled for 8-10am this morning. I was impressed with the turn around time but even more impressed with Chad, the technician, who came out to fix …
Dedicated service. Installation was complicated but the technician was committed and made sure everything worked great. The internet connection is reliable and fast and the price is very reasonable. The customer service is personal and amazing.
Mason came this morning to do our install. His patience and expertise was greatly appreciated. His knowledge of the system was obvious! Our speed tests are over the top! Thanks to Mason and Glo Fiber!
Glo Fiber is AWESOME! Derek Wright is great! He installed our service quickly, is friendly, knows his stuff and makes sure you are informed of how everything works before he leaves you. Even gave me a way to follow up with him directly …
I live in Roanoke VA and today Brad came to install my Glo Fiber. I recently had Knee surgery and was currently on the floor do my Physical Therapy and when he entered the yard my small dog went in small dog attack mode (she wouldn’t hurt …
Tim came to our home because we had some issues with our TV. He was very thorough with his testing and found we had issues with 1 of our Glo boxes. He gave us several options and replaced it with a Firestone. Which I love. He explained how …
Waited a few weeks to see how the service has was before I gave a review. Very impressed by everything so far. Much quicker than my previous provider and a bit cheaper as well. Jeff was great to work with on getting started, very …
I had my Glo Fiber installed today in Lynchburg, VA. The installation technician, Kwon, was fantastic. He was friendly, knowledgeable and fast. My sales rep James was also great, he followed up when necessary and even stopped by my home …
Bart and Steven did an excellent job installing my EERO system and explaining all the features of the app. Was a much better customer experience than Cox has ever provided to us over the last 8 years. I am a completely satisfied customer. Thank you to the Glo family
Chad did a great job. He was prompt, knowledgeable and friendly. I’ve had good experiences, from the beginning, with all the Glo Fiber technicians.
Catherine, at the office, set up the last appointment for me, and I was very impressed with her knowledge and helpfulness, too.
They helped me through the whole process making it very easy to sign up. The worker was very respectful when installing the devices in my home. The whole Glo Fiber team is great about checking in and making sure everything is working …
Vito who came out to installed Glo Fiber into my house was very nice, kind and friendly. He explained very well how everything work for me such as router and modem.. He show good true professionalism… Thank you for doing such a great job …
Recently had Glo Fiber installed in Roanoke. The installation process was stellar. Shawn was very helpful and knowledgeable on setting up the system and explaining how the system would work so we could get the most out of it. 1gbps download …
The tech Bart that was sent to my home to install Glo Fiber did a great job. He was very nice and had good attitude. He explained everything that I needed to know about the service and was very professional. I hope all your Techs are as well informed as Bart.
Man these guys from start to finish have had OUTSTANDING customer service. They were wonderful to work with on the phone and there was barely any hold time. I even called back and asked for the same lady I spoke to and they transferred her …
I got Glo Fiber final install today. All the techs have been great. The Final install was done by Lee. He was amazing. Polite. On time. Looked over what I needed. But most importantly, listen to what I wanted for my lifestyle. I am still …
I had installation today and the experience was wonderful. This was installed in Roanoke and Ed was awesome. He made suggestions about alternate placement (which would not mean drilling on my hardwood floors) and was glad to share his …
Our Glo Fiber experience has been superb throughout. The sales and customer service staff were extremely helpful and consistently in good moods. We selected an 8am-10am window for installation at our house. Chris and Anthony were rocking …
Had a great experience with the installation process. Stephen was very efficient and helpful. He explained everything and how to work it and set up and answered all my questions. He was even kind enough to make me aware that he noticed an issue with our plumbing in the crawl space while he was installing. Would definitely recommend!
Damon was my customer service/sales person and he was awesome! He answered all my questions, explained how service would be set up and what my bill would look like. Shawn was my installation tech (along with someone else) and they were …
I couldn’t be happier with my Glo Fiber service! Kosta is fantastic! He made the process so easy and took care of everything. The wifi coverage is great and I haven’t had a single problem. And the best part is that I have an actual person …
Glo Fiber has been more then great in customer service and quick and efficient in time management from the beginning!! Scotts and James are professional & awesome people! 💯 recommend Glo Fiber over any other company out there! …
As a Cloud Engineer needing to be connected at all times with great speed I will say I’m extremely happy that GloFiber is available and installed. It is solid and the 2gig/2gig package is untouchable. Just make sure you have the equipment …
Top notch customer care. Joe Albert was amazingly helpful in setting up my new internet service. I am a single dad and no doubt busy all the time between work and raising a child. He understood this and even met me at the grocery store …
Technician was timely and knowledgeable. The sales
representative really dropped the ball. The first free month credit was not applied and is not able to be applied retroactively. I have to wait until I receive …
So far so awesome. Moving over from the cable provider here in Roanoke. By comparison, every experience has been better. Better sales experience. Better package/price (from 50down/2up to 300down/300up for $6 more per month all inclusive). …
Today I went to the Glo Fiber store at 32 New St, Staunton, Virginia to return a box we are not using. AJ was awesome. He went above and beyond explaining everything to me so much so that I realized why our sound volume has been going in …
I have a problem with them taking forever to bury my line, it’s been a while and I called glo fiber and asked them what was the problem, and he told me that it usually takes 30 days. I really don’t see the difference between cox and glo fiber except the price which is a good thing but other than that everything seems the same
We had Glo Fiber installed a few days ago and have been extremely pleased with the service so far! Brad arrived promptly at our home (unlike other providers that give you 4+ hour long windows for installation!) and was great at explaining …
My entire experience with Glofiber, from signing up with Kosta, to the installation from two of the friendliest and accommodating technicians, has been excellent! The performance of Glofiber is exceptional!
Awesome customer service and awesome salesman Joe! I met Joe at the laundromat one morning and we discussed all that GloFiber has to offer. Unfortunately I was a year away from getting GloFiber in my neighborhood. Joe said not to worry he …
We made the switch from Cox about five months ago. I’ll admit that I was hesitant to make the switch. Glo Fiber promised a better internet service and I didn’t think they would actually provide it. Okay, I will admit I was wrong. Not only …
Glo Fiber and their employees have been AMAZING! From the representative who first worked with me to the installer to the customer service center, it’s been an amazing experience. The technology is superior to who I had been with previously. The price for all of that is 1/3 of what I was paying. I highly recommend.
My experience was very good. I didn’t feel the typical salesman push of, get a bundle, you need a bigger package. Nope, I got what I wanted at a great price & its not….it ends in 2 yrs….no. I have my internet locked in at that price until I cancel service. Awesome Sauce!!!!!!!!
Tim Hodges came to my home right on time and installed the Glo Fiber for me. He was very professional and curtious. Made sure the system worked correctly and answered all my questions. He did a super job! Thanks Tim! …
It is so refreshing to get a knowledgeable person on the phone who can help in just a few minutes. I am so please with both our business and home service – Thomas Jenkins & Shenandoah Bicycle Company
Anthony L out of the Winchester office was amazing! I was comfortable with him in my home while I worked, my walls are extra thick but he managed to do what the cable company was unwilling to do, and drilled a hole. The wall plate looks …
I am absolutely blown away that I received such first class customer service. I am a fairly new customer but have found the service to be outstanding! More importantly, …
I’m glad I switched to service from Glo Fiber, it is great and Dave Brown, was very helpful. I still wish I had a lighted remote like I used to have with Comcast.
Love Glofiber. Great speed upload and download. Dumped Xfinity and very happy with streaming TV. 3 heavy internet users and never run into rebuffing or no service denial. Newest router Eero and extenders. Kosta Kouvelos provided excellent …
Thrilled that Glofiber is in my neighborhood and glad to be done with Comcast. Dave Brown sold me on Glofiber and follows up with visits to make sure we’re happy with the service. We are!
Mostly good service and reception. I had an issue with reception and was told that tech support was not available 24/7 which I later found out that was not true. My sales representative ( Dave brown) was very knowledgeable about my questions and the process went as planned.
I’m frustrated because the company can’t straighten out my account. I’m billed for paper statements, which I never asked for. And now there’s a payment processing fee the last two months, which didn’t occur the five months before that. …
If I could give 10 stars, I would. Jeremy & Corey installed our internet today, and they went above and beyond to make sure we could get internet after having some issues with our new apartment. They were both super kind, loved on my dog, …
Very nice and super fast. Better speed at much better cost. Best of both. Kosta , big shout out! Wonderful customer service experience working with Kosta and all at Glo Fiber. New to our area. Great Switch from other company in area. York, PA.
Dave Brown from GloFiber direct sales has been an excellent resource for myself and my fellow neighbors , family and friends. I highly recommend the Gigabyte speed for working from home as well as all your internet needs. The technicians that hooked up the service were minimally disruptive and answered all my questions.
De’vante Wood was the Sales Rep that helped me out with reaching out to me with all the information I needed to get started, he provided great and friendly service, as well as scheduling for a technician to install all the equipment I …
Scott was the technician that did the installation for my internet at my home in Lynchburg, he handled all the work with care. He provided great and friendly service, he went over in detail on how to work the app for my Internet as well as …
Used a ladder to climb over our fence to get into our backyard to dig up a flower bed without notice or permission. When we complained we were told that, “People always complain about the installation process, but they love us later.” I’ve …
Excellent Customer Service from The Billing Office and Customer Service Support Teams!! I just want to say Thanks Glo Fiber for Promising Harrisonburg Virginia a Well Designed, Quick Internet and even the TV Lineup is Easy to Read & …
My experience with Glo Fiber has been very easy and satisfying. I’m paying a third of what my previous monthly expense was.I have had no problems and it works better and faster than my old service. Kosta, the sales rep, took care of all the installation details.
I had a great experience switching over to Glo Fiber! Joe Albert really took care of me through the whole process and provided a great customer experience from start to finish. So glad to be rid of those “other guys”. Everyone did what they …
Bart did a wonderful job installing my Glo Fiber service! He is very professional and aanswered all my questions concerning my internet set up. …
Lee and Chad were very fast and helpful with our installation and service. The WiFi response is great and the TV picture looks beautiful. They follow Ed all COVID 19 protocol to a T!! Really happy so far😀 …
Here is my personal experience and things you should know about GloFiber. First, our installation took roughly 1 hour 30 minutes with a worker, while kind, repeatedly removed his single-layer fabric mask. We told him several times to please …
Dale came by and got us changed over from Comcast he was fast courteous and very knowledgeable on all aspects of Glo fiber with smart TVs and fire sticks
A huge thanks to Dale Leslie for a very good experience. He was fast knowledgeable and wore his mask the entire time he was at our house. Got us up and running in no time. Thanks again Dale. And also to glo fiber for kicking comcasts a$$.
Bart installed the on home portion today after another rep did the prei-nstall portion yesterday. He was here 20 minutes early and was done in about an hour. I am getting try duplex 300 MB speeds. Awesome job!
Chad arrived promptly, and was very professional and efficient with the installation. He answered all my questions and made sure my internet was up and running completely before he left.
Terribly excited for GloFiber. I’ve been pre-registered since the “Coming Soon” sign was on their door. Their prices are very competitive, especially considering it’s fiber. …
Great service by all the staff we dealt with especially Mason and Stephen they were courteous and explained everything really well didn’t leave any mess. I would recommend them. My devices all connected easily and there was very little disruption.
My extremely low rating and comment is not about the quality of their internet or pricing, but it is about how they provide it. I am not even their customer yet, even though I was planning to be! Today, I was in my backyard with my little …
Tim was here to install our new service. He and all of the folks I’ve spoken to have been so great to work with. Tim was on time, professional, friendly, and answered all of my questions. Highly impressed.
Mario was prompt, professional & answered all our questions about our install.. Having just moved to VA, we’d been used to Verizon Fios for decades, so making the jump to a service we’ve never heard of was a leap of faith. Both Skye C, the …
I had Bart come to my house today to install my new internet! He was very polite and did a great job setting everything up and walking me through it. Highly recommend the service!
Tim with Glo Fiber in Harrisonburg was awesome when our remote wasn’t working. He was patient and explained everything to us so that we could understand it. He tried multiple things until he figured out what was wrong. Thank you!
Excellent installation experience, Bart was super knowledgeable and helpful getting everything setup correctly and really fast! 100% would recommend him and Glo Fiber to everyone I know
So far this company has been great! The installation process was very easy and stress free. The installer, Chad was very professional and kind.
Brad P. was fantastic! Very friendly and professional. Right on time, set everything up quickly and efficiently. Explained it all to me and made sure the equipment was all in convenient locations. Very happy with the service I’ve received across the board. I will highly recommend!
Jon Colley has to be the best service associate ive ever had. Definitely a great guy and glo fiber is lucky to have a dedicated knowledgeable peer.
As a previous Verizon Fios (a Verizon Customer all the way back to Bell Atlantic days) and Comcast subscriber, I was a little bit cynical about Telecommunications company promises. Well, I was really blown away by Shentel’s GloFiber team. …
Danny’s crew came to do our install today. The install was surprisingly quick and most importantly everything worked better than I imagined when they left. Highly recommend!
Damon and Brad were great. The whole process was easy and smooth and the internet seems great so far. We are very happy. The hardest part was cancelling our internet with our previous provider.
Chad was absolutely the best and spent a considerable amount of time with my wife getting her familiar with the new system. Extreamly knowledge about the system. Took extra time out the next day to check up on us and install the EERO app on my phone. Definitely a plus guy and very happy with my new system.
Lee was great at doing a quick install and set up. Looking forward to simplifying our various subscriptions and streaming options, as well as having faster and more consistent internet. Seems great so far.
I am not a glo fiber customer but early yesterday a group hired by glo fiber pulled the wiring out to my townhome, disconnecting my internet. I found this out by calling to see if it was their company doing the work and someone called me …
Vito did an excellent job at installing our internet service. The install was an easy process and the technician was helpful and professional. I highly recommend using GloFiber for internet in your home or business.
Patrick was awesome. He explained everything clearly and got the job done in a timely manor! Would 10/10 recommend Glofiber to friends and family. Everything is flawless and running smoothly!
Dale Leslie was our technician, very professional wore a mask the whole time, and boot covers so he wouldn’t track mud and/or dirt while working. Dale even acknowledged our new puppy Kylo, since he kept trying to get his attention. HA! Dale …
Installer was courteous, friendly, knowledgeable and a good man. Installing was clean , quick and I cannot say enough nice things about them . Service itself is light years beyond the horrible service I forced to deal with from Comcast. Im glad they came into staunton/verona and provided a real choice for your internet provider .
Just had GloFiber installed at home. Super fast install. The guys, Chad and Dale, were very professional, easy to work with, and helpful. I can already tell how much faster our internet is. This is a no brainer.
We just got set up today and our internet connection is great! Kwon was very helpful and professional. Setup was quick and easy. We definitely recommend them!
Very happy to have Glo Fiber as an option now. Chad did a great job on the installation and explaining how everything worked. Service has been outstanding so far.
Shawn was able to work with me on installing the internet properly, even though it wasn’t easy to run through the house. I appreciate the great customer service and products. Will recommend them to all!
Chad was great! Excellent customer service. I feel very good about the decision to switch Internet service over to this company. I didn’t realize what a difference it would make in our connection until it was set up. Amazing! Not to mention the price is saving me about $30 a month from our old provider… Can’t beat that!
Brad & Shawn with Glo Fiber were very helpful and professional. They were thorough and made sure we had coverage throughout and explained how all works. Thank you!
Comcast who? GloFiber has been amazing to me thus far. I was speaking on GloFiber prior to receiving services at a store when a GloFiber employee overheard me and took control. Trisha helped me get set up in a timely manner with no struggle …
Shawn and his crew, here in SE Roanoke, were fast and professional and I’m very happy with my installation so far. Outside wires are barely visible and there was no discernable damage inside. The whole thing took around an hour. …
Chad Smith is a very knowledgeable person. He is an asset to your company and a joy to have in my home. He made sure all of my equipment was working and helped with my iPad. Chad also is very respectful and polite. I hope you pay him well—-
We just had Tim come down and help move some wires around our driveway to keep birds from pooping on my family’s cars. He was very kind and very professional! I’m very happy with the service we received!
We switched close to 3 weeks ago to the 1Gbps internet only package. Installers did a good job. More impressed with the inside tech. Yes, they did some digging in the yard to bury the fiber but 3 weeks later, you can barely tell. It is …
Just had Glo Fiber installed in Staunton this morning, very happy with it so far. Dale, our representative, was great to work with. Service was installed quickly and our internet speeds are now incredible!
The whole Glofiber experience has been great. Tamika and Michael were so helpful while I was waiting to get scheduled and when the install day came, Chad was polite, professional and answered all my questions. Happy to be using Glofiber!
Dale and Chad at Glofiber did an amazing job installing my new lightning fast fiber internet! They were both very courteous and professional and I appreciate how quickly the service was installed. I’ll be recommending Glo to my friends and family!
We decided to try GloFiber because our current internet was extremely slow and we had someone highly recommend GloFiber. The technician, whose name is Chad, arrived promptly during the scheduled time frame and had the internet up and …
The professionalism and positive attitude I’ve met through everyone I’ve spoke with has been amazing. Techs were super polite even when running into issues they were quick to come together and figure it out in less than 24 hours. You are appreciated and keep Glo-ing
Shawn Gwyn was the tech that installed my equipment. He was spot on with the install and was able to answer any questions I had.
I was able to reconnect all my 20 devices to the new wifi system with no …
My installer Bart was very polite & professional. He explained everything clearly and answered all my questions. GloFiber is quicker & cheaper than what I had. I would recomend it to anyone.
Switching between services was extremely seamless. Bart was super helpful and knowledgeable. Process was super quick. In and out. Internet speeds are comparable to my previous service, just cheaper! I highly recommend GloFiber.
Jimmy and Brad were great during our set up and super fast…30-40min tops with almost no disruption to our day or service. So happy to have Fiber in Roanoke!!
Bart the the tech. Super cool guy. Setup was fast and he explain the system very well. Did a speed test on my phone. Through both systems. 87.2 down 9.9 up with the old system. 314.0. down 310.0 up on the new . Mind blowing on difference .
What a Happy Person you sent me, Steven. Polite, courteous, well spoken and all around well mannered Individual. Process went well, all things explained in due time. (am sure I will NOT remember them all). But, will play with remote until …
Installer was courteous, friendly, knowledgeable and a great guy. Service is much quicker than Comcast. …
Just got glofiber installed today. Scheduled between 10am and noon. Bart Hodges(service tech) called before arrival and showed up on time. once the equipment was in place his explanation of our internet connection speed and how glotv …
Our installer Dale did a fantastic job setting up our house with the fastest internet we’ve had yet. He helped walk through everything with us and made sure we knew the system and was very professional an clean. He also wore a mask to make …
Great phone and internet service. The level of customer service is top notch. The technicians were very patient and helpful during the whole process of switching over.
Having a great experience with Glo-Fiber, from the proposal to through the execution of the product. The customer service rep was enthusiastic and very helpful with great spirit and love for Shentel. Our installer, Lee was just as …
Chad was super helpful with the install. Very informative and nice. He explained everything to me in perfect clarity and even showed me how to activate and work with my new equipment. Very excited to be apart of the GloFiber family!
Glofiber installation first: Kevin and Derek were excellent, knowledgable and professional. They represent their company very well. Second: we signed up for the 1GB up and 1GB down internet speed. Costs the same as Infinity which is also sporadic and a lot slower. Infinity has lost another customer.
Just had Glo-fiber tv, internet and phone installed here in Roanoke, VA. Sales rep, Damon Hamilton was awesome. Installer, Jimmy, did a fantasticcand professional job.
The technician, Stephen, was polite, knowledgeable, and efficient. We are in the midst of renovations and Stephen wanted to be sure I understood what we might need for future use once renovations were complete. He explained how the eero system works and answered any questions I had. Thanks for a job well done!
Chad was just here and set me up. It was a smooth and easy transition to the new service and the results were immediate. Downloading at the advertised rate. Extremely professional and friendly. I recommend this 100%
I first got involved with Glo Fiber through Carlos Pena-Ariet Glo Fiber sales rep, in February of 2020. He just happened to knock on my door one day (I work from home as an IT professional) and wanted to talk about Glo Fiber services. I …
Great and fast service. Bart Hodges the technician was informative and made sure I knew everything I needed to know about the technology. He answered all of my questions. I still can’t get over how incredible this service is. I’m so glad I called and decided to get it installed. Thanks again Bart!
Kevin did a quick and efficient install job and when he was dispatched out a few weeks later for an equipment issue that ended up being my fault he was solid help.
Shawn and Chris installed my services quickly and professionally, and were both very friendly! My speeds are much quicker, and services now much cheaper than Comcast. Thank you so much to the Glo team!
Great install process! I called and scheduled an install time, someone did show up unannounced to install the line from the box to my house (not a problem to me), installer Chase showed up on time, very courtious to my home and family …
A++++ Just rip off the band aid… DO IT!! Amazing; I don’t ever write reviews, but outstanding! the internet is great but the service is even better. Shout out to CHANCE!! What a nice young man. He was at my house and I was not there. …
Basically Verizon with friendlier customer service. At install they left me hanging for a month with no internet and the service is spotty at my house, especially at night.
I highly recommend this service! Toby made signing up as quick and painless as possible. I recently had to switch the service over as I was moving and Sky was very helpful in doing so. This company really cares about their customers and goes above and beyond!
Glo Fiber service has been good. Had trouble with phone line, Tim came the next day and was very thorough and friendly (painter had plugged the line into the wrong connector: no fault with the Glo Fiber service).
Excellent job by Chad Smith fixing all of our TVs they have been down for three days. He came early and stayed and made sure that all the TVs were working before he left. Thank you for his service.
First I’d like to praise the installer, Shawn. He was quick with the installation and to answer all my questions. …
Dale was great, and super fast. Professional and very nice. Internet is more than 8x the speed I got from Comcast and it’s $20 cheaper. A real live person is available as soon as you call and they know the area. Very neat installation with no wires going everywhere. Also, the installation was free!
Jeff is our sales rep for the Lynchburg area. He was incredibly nice and professional. The day of install Derek was so nice and pleasant to work with. He answered all my questions without hesitation.
Brad was our technician here in salem virginia. He was every bit of these qualities and more. Super professional, very easy to talk to and definitely showed up every bit of what our services provide. Highly recommend 5 stars! Thanks guys
Bart and Shawn today install my glo fiber. They were on time , very knowledgeable and professional about the installation .They took time to show us how to use the wifi . I am impressed with how fast this service works. This is so much faster than Cox cable.
Matt recently hooked us up in Front Royal and he did a fantastic job. He showed up on time and walked us through the install to assure everything was exactly as we wanted. Thank you Matt for your excellent service!
We have had excellent service to date from Glofiber. All of our interactions have been very positive. Compliments to Catrinna Hackworth in sales, Dale and Patrick who installed the system and Chad who graciously came by to help us with a few very minor issues. We are very pleased.
Had Glofiber do an installation and I couldn’t be happier. Chad and Chris did the install and were very professional and courteous. They were able to answer any of the questions I had. Installation was quick and painless. My Internet …
Had the 2nd phase of set up today and I was up and running within 30 minutes. Internet works great and love the channel selections & lower prices. Cheaper than Xfinity internet & Direct TV I used to have. The associates who stopped by to …
Keon was our installer and he was very knowledgeable and informative about the entire process. Extremely friendly and took care of all of our needs during installation and setup. This is definitely a giant step up from Comcast.
We struggled for a couple of months with our local, well-known internet service provider to get WiFi installed at our new home. After several frustrating experiences, we chose to make the switch to Glo Fiber, based on myriad recommendations …
My Glo was installed yesterday. I have spent the week dealing with various service providers and this team has been by far the best, and the only team that has seemed to care about the service they provide, or the customers they provide it …
I’m so glad that we can now get Glo Fiber in Lynchburg. Kevin & his team did a great job with the installation. Very professional & explained everything well. The speeds beat was I was getting with Comcast/Xfinity. Call clarity is great on phone service also.
Our technician, Kuwon came on the early end of our promised installation time and was very helpful, friendly, and professional! Installation was quick, communication was great, and I appreciated the walk-through of the wifi app. Excited that Comcast finally has competition in the Lynchburg area!
Dale was who helped me through the process. He was very nice and he made the internet installation look like a walk in the park. The process was very quick and overall I am blown away with the customer service I have had up to this point. 10/10 🙂
Dale and Eston were great and very friendly! They were polite and did great work. They wore masks and boot covers, maintained social distance and did a great job. Very happy with my service so far- much better and more reliable than Comcast.
We had a great experience today with Quan and Mason installing glo fiber internet for us! They were on time for our appointment, did a great job installing all the equipment, and testing to make sure it worked. We would 100% recommend the technicians and this company to anyone!
Chad did a great job with the install. I was able to work with him on a location for the equipment that will let me grow my home network. very pleased with the work and thrilled by the speed!
I am in the Front Royal area and I just had Glo Fiber installed by David. He was very professional and knowledgeable. My house is almost 100 years old and provides a few obstacles, but David took it all in stride. He wore his mask the …
Stephen was excellent! He was very professional and courteous during our installation. So far everything is going very well. I would recommend glo fiber to anyone.
Really very pleased from start to finish! The advance team that came to talk to us about switching was respectful and their presentation was easy to understand. Damon Hamilton stayed in contact with me when there was a slight hiccup. The …
Pleased with the service and quality of speed and stability. Shout out to Kosta for great follow through
Switched to GloFiber from Cox and the speeds are amazing. The installer, Stephen, was on time, very polite, knowledgeable, and quick! He took the time to explain to me how to use the app and was thorough. I would highly recommend GloFiber.
Glo Fiber is great. We had it installed last week by Shawn, who was detailed, organized, and polite. Very pleased with the speed and price compared to our former internet provider.
We had ours installed today, Brad and his partner in crime did an amazing job with getting us set up! So far everything has been great ! Super glad we made the switch !
Great experience. Dale came out and was very professional and did a great job of installing internet. Have had great interactions with customer support. Internet is working super’ glad we make the switch.
Sean did an amazing job; since we still have a land line, it took him a little extra time, but he was professional, polite, and never complained! He took the time to show me how to work everything and didn’t rush through my questions. And the services have been great! Fast internet!!
Had an extremely negative experience with the installation process. The installation technician seemed like he was in a rush and wanted to get out of my house as soon as possible. He then saw that I did not have the right installation …
Wonderful installation job and experience. Kwon was exceptionally professional and helpful during the install. All Glo Fiber personnel have been a pleasure to work with.
Stephen did a great job setting up our new internet with glofiber. Install was clean, even with some scheduling mishaps, and didn’t take long at all. The service is 10-100x the speed of our old provider, depending on the area of the house. Very much looking forward to the improved internet experience.
Just got my Glofiber internet set up today and the entire experience from the first call until now has been amazing! When I called initially I had the pleasure of speaking with Toby. He was lovely, like speaking to an old friend, and walked …
A BIG thank you to Sean & Tim who installed our Glo Fiber system this morning! They were both courteous, personable, skilled, capable, & efficient! Sean made sure everything connected to our Wi-fi was working properly and spent extra time …
Bart and Stephen are an awesome team. They arrived on time and went straight to work with my installation. Bart showed me how to access my services and even vacuumed after drilling. I am pleased with my service. A big thanks to Bart and Stephen
So glad to have another ISP option other than Cox, especially when they’re cheaper. I’m saving $40 a month making this switch. My installer Bart was awesome! Very courteous and professional! Glad I joined the Glo Fam!
The contact person was super nice and got things started quickly. Really nice and knowledgeable installers, fast internet. Wish I could afford the tv part but not in the budget for retirement. Can not say enough good things.
I had Glo Fiber installed this morning and I’m so happy with it.I want to Thank Shaun and Toby for being so helpful and understanding. Good bye Xfinity!!
Skye was my sal s rep but he didn’t sell me anything he was genuine and was looking out for my best Interest.
Shawn and Chris were my installers, they did amazing work very personable and …
The technician showed up within the time frame provided. Tech was polite and conversative and did not mind my questions. Once the install was done he walked me through the phone app to interface with all the settings and explained how and …
Bart came out to install Glo Fiber today. He is kind and helped walk me through their app. He was quick to install and very helpful. I highly recommend making the switch to fiber!
We just moved and thought we didn’t have any options for internet until we saw a Glo Fiber sign in a neighbors yard. Firstly, customer service (Catrinna) was so kind and patient with our thousands of questions and helped us find exactly …
My installer was very professional. He kept his mask on from the time he exited his truck til the time he got back in. Awesome. All other touch points with the company were either very good or excellent as well… except… the website. …
Had an awesome experience today. Bart came to install our Glo Fiber and you couldn’t ask for a more personable guy. Very helpful with setup and explanation of the system.
We are very pleased with our service today. The two technicians were helpful, knowledgeable , and personable. They completed their task efficiently and made us feel at ease with our questions before they had to leave. I can’t imagine the …
I just got my internet Glo-fiber installed today, and Jon was my hero to help me out with everything. He was really nice and professional. He taught me how to use my Netgear mesh WiFi. Besides, the internet’s speed is crazy fast. I’m completely satisfied. Thank you so much Jon. Best!
Great experience all the way around. In the Roanoke, Va area they just started servicing us, giving the long awaited competition to Cox cable which has been charging way too much for too long. Blazing fast speeds and a great, knowledgeable technician named Chris. Thank you, Shentel!
Called Glo Fiber today to ask about setting up Fiber service to our house. I talked to Adam, who was wonderful. Turns out they don’t service our area yet. So I asked a bunch of questions about who might have cables near us and what they can …
Tim installed my GloFiber internet today and I have to say I was very impressed. Not only did he explain everything very well.. he made sure I didn’t have anymore questions. The entire process from start to finish was refreshing. Tim …
Had GloFiber installed today. Courteous and professional service by Derek; walked me through everything and set up the Eero mesh network – super easy, barely an inconvenience. …
Vito and Patrick were excellent and very helpful during the install and figured out how to work around the eccentricity of my historic home. They helped me set up the app, and were friendly but remained masked and socially distant the whole time. I appreciate them and can’t wait to start using my super fast internet!!!
Brad and Chris just recently set up my new fiber internet. I had an appointment set up for between 8am-10am. Brad called at 8:10 to let me know they would be at my house in 15 minutes. No waiting around to hear back in a 6-8 hour window. …
I highly recommend using Glo Fiber! We had a great experience with their customer service representatives during the initial conversations and Adam was a great help in setting up our account. Eston Baughman came out to our home to discuss …
Switched over from Xfinity to Glo Fiber today in Lynchburg, VA. Mason and Steven were very friendly and professional! They made the whole process if setting up our account easy. Would highly recommend! Even offered us Glo Fiber bucket hats 😎 …
Could not be happier with this service. I currently pay less money than I did for Comcast with 4x the download speed and 100x upload speed.
Anthony the service installer was incredibly professional and hard working. He …
I can’t say enough about Glo Fiber’s service. It’s the *best* I’ve ever encountered in a company. My wife and I are ‘older’ and had a ton of questions and needed a lot of help. We ended up having *six* people who helped us in one way or …
Adam was a pleasure to speak to on the phone! No sales pitch or pushy tactics; just a normal chat to see what package was a good fit for my needs. He spent 45 minutes to help my understand the process make me feel comfortable. Now that’s …
Shawn did an awesome job installing our new internet with the crew. They were friendly and knowledgeable I am thoroughly impressed with not only the download but the upload as well. I was paying more for Cox on the gigablast plan we saw …
Patrick came out and had our new house wired and runing in no time. He was very friendly, professional, and answered all of our questions while explaining the features of our new service. It was possibly the best visit I have ever experienced.
Bart installed to my house in Salem today. He did a great job, took care of everything quickly and cleanly while I was working in the living room. Entire installation took about 30 minutes, pulling cable up into my house through the crawl …
We just had our install today by Chad and he was great – very personable and professional! I’m very happy to have switched from our old ISP to Glo Fiber; it’s much faster than what we had before and easily reaches throughout our entire home. We had several dead zones with our previous ISP but we don’t have that problem now.
Dale came out to fix a problem we were having pairing the Glo.tv remote to the new tv. He was friendly, courteous, knowledgeable and respectful. He replaced the defective box and had the tv programmed and ready to go in no time. I highly …
Bart & Shawn were the representatives that installed my new internet service. They were very professional, friendly, and informative. I had a great experience with them, and they have me set up for me to start using it immediately. …
Contacted them. Enthusiastic pitch. They came out, severed my existing cable line. Went without any internet for work for almost two weeks. Called repeatedly for help. They hung up on me, redirected me, left me in endless golds and finally …
I’ve had their salesman text me with lies. I was then put on hold for well over 15 minutes to be told I’d be called back. I told the man who called what I can and can’t do and he kept trying to get me to deviate from it. A bad sales team is more than enough to justify a 1 star review. I’d give zero stars if I could.
Brad installed our Glo Fiber Internet this morning in Roanoke, VA and did an excellent job! Fast, friendly, knowledgeable, arrived on time, efficient, and ran the wiring neatly. He was done within the hour. Now, have superfast internet at 300mbps. Highly recommend!
Technician was Derek. He did a great job. Polite, and he listened. Plus, he set up Wi fi all over the house–basement, different rooms. Plus, the wifi works FAST..much faster and so far more evenly than a former Internet provider seemed to …
From the time I place the order to my install was about 5 days. They were extremely quick and professional. Chad installed the devices on the inside of my home and was very helpful, and knowledgeable. He made sure I truly received the speed I paid for and answers all of my questions.
Nothing but the best from start to finish. Excellent communication and timely install. Installer tech Mason showed up on time and had the new system up and running in short time. Knowledgeable and patient when instructing on the new fiber service and equipment. All. good and highly recommend. Beats the competition hands down.
Bart and Stephen just finished installing my new GloFiber internet. Very respectful, very professional and courteous. Worked with me on where to install and made sure everything was working great before leaving. Highly recommend!
Dale was our installer and was on time right at 1pm. He was very friendly and professional, and explained everything. He helped me down load the eero app and show me how to test speeds and set up devices. It was a good experience
This internet is great. I had a amazing guy to work with by the name of Joe Albert. He was able to give me all the information I needed about the Internet and once it was hooked up the Internet spoke for itself. I’d like to say thank you to …
So far, we’re thrilled! Stephen did a great job customizing the install to our house’s unique situation and everything was done very quickly. Speeds are good so far, along with stability.
Brad that did the installation was great. He has a great personality, took his time to do the job right, and explained everything when he was done. Very pleased with the customer service received so far.
We have been waiting for an ISP like this!!!! Comcast in the Salem area is all we have ever been able to get and it is WAY over priced for the services you receive. Damon with glofiber was very responsive and kept on top of things as we …
We had Glofiber installed in our home last week. The technician, Mario, was a delight to work with. He was police, efficient and very knowledgeable. Everything worked beautifully by the time he left. My husband and I are very happy we made the switch to Glofiber.
Today I finally was able to get glo fiber installed. I called about two weeks ago and was helped by Kendal who was a pleasure to speak with. The tecnicians Bart and Danny were fantastic. The two of them were very professional, …
Very happy with the installation. They were on time and explained everything they were doing. I did not feel rushed. Shawn G. was very personable and explained how the phone, wired internet and Wi-Fi worked. I am happy the Glo Fiber …
Dale was our installation tech and we had an awesome experience! He was very thorough and answered every question I asked in a way that I could understand! The internet speeds are around 10x faster than what we had before and we couldn’t be happier! Thanks Dale and Glo Fiber!
These guys are top notch! Damon H. came by the house one day and talked with me about switching from Xfinity to GloFiber. My neighbor had just switched and said it was great! Damon was on top of it and got me an install date the day before …
My installation occurred two days ago and I am fully satisfied. Stephan was knowledgeable, efficient, professional, and answered all my questions. I have internet service only and the triple download speed that I am getting, compared to my …
Everything about Glo Fiber has far exceeded my previous service with comcast xfinity. Getting information and registering was a breeze, most importantly there are no hidden fees or surprise charges. The technician that came to set up our …
So disappointed with this service. We were really excited about switching to a fiber network and waited patiently for services to be available. My fiancee Lauren scheduled our installation date and scheduled our cox service to be turned off …
Very professional and knowledgeable sales rep (Warren) as well as the two technicians (Steven and Bart) who arrived early and had me up and running with no issues very quickly! So far (48 hours) the internet and tv streaming has performed flawlessly – highly recommend Glo Fiber if you can get it !
Your team (Mason Huggins, Stephen Nowell and Derek) was excellent….friendly yet professional. After 60 years with another server, I will be interested to compare. In my neighborhood, 15 families posted favorable reviews of Glo …
I am using my glo fiber right now and boy am I happy! Not only is it cheaper than Cox, I am getting 300 MBPS UP and DOWN!! it is more than twice as fast as what I was paying more for thru cox. Also Brad was the technician, he was very …
Just got GloFiber installed in my house by Mason H. He was great, and made sure everything was configured for our house to optimize our internet speeds. Very great work on the front end, and after a few minutes of getting our computers and …
We had glo fiber installed last week and are very happy with the service. The installer was very helpful and professional. The remote is not my favorite since the voice recognition does not work that great, so we ordered a fire stick from AMAZON for $40, but overall we are happy with the quality and the monthly cost savings.
Today, Brad Purser from GloFiber came and did our installation. He was great to work with! He was friendly, efficient, and clean. So far our internet service is significantly better than our previous provider. I would definitely recommend GloFiber and Brad Purser to anyone looking for great service!
Setup couldn’t have gone smoother. Dale was professional and thorough in getting our system up and running. He stayed masked the entire time and ensured that we were online and had all of our questions answered before leaving. The quality of the internet service is excellent and at a better price than we were paying before.
The installation specialist Brad was polite, professional and efficient. He explained the steps and made sure we understood our service and how to use the app. He also made sure that any questions we had were answered. I will definitely recommend GloFiber to friends!
I would love to give them a plus in addition to the 5 stars. I was really stressed about switching to Glo Fiber since, while I can find my way around technology I am not a wiz by any means. Tim came to install and explained fiber optics …
Dale installed our fiber cabling discreetly, without drilling additional holes in the flooring, set up the modem, waited to see if the new router would coexist with it, and paid us a second visit to shake down the transfer of a Comcast …
After having Comcast for many years we finally decided to switch to GloFiber and it’s been the best experience. Great quality and we could not have ask for a better technician to install our new service. Mario was friendly, professional and knowledgeable and made the transition seamless.
I’ve been looking to get away from Comcast for about 2 years. Called Glo Fiber about 1 1/2 years ago, and finally it has become available for me. Derek Wright came to install the fiber and modem. His work was flawless and he even offered to …
Aside from the great speed and quality, the installers were so knowledgeable and helpful. They took their time explaining, discussing and asking for my input as to where I would like for the boxes to be and wires run. Brad Purser was my service installer and he was terrific!!
Our glo Fiber installer, Bart Hodges, came and got everything set up quickly for us. He was very nice and professional and answered our numerous questions. …
We have had GloFiber for almost a year. We opted to use our own router. Occasionally we would have connectivity issues and would call for help. Everyone was very nice but the issue never really went away. Until the other day when Chase …
Install was quick and easy, and the technicians (Dave and Chris) were very knowledgeable and took the time to explain everything to me. The whole process was smooth and I never had any downtime on my internet. As soon as my WiFi was …
Bart installed my Glo fiber. He was very knowledgeable, professional, and courteous. It was a great experience! We are so excited to have Glo fiber. Our internet speed is much faster as well as cheaper!
We switched to Glo Fiber internet over a month ago and have been loving it. The speeds and prices are exactly as advertised. Our technician, Kevin, who set everything up was very knowledgeable and made sure we didn’t have any questions …
I just had my GloFiber installed yesterday. I’ve had many repairmen, workers and general installers over the years, but in all my experiences, I’ve never had a more professional group of men doing work in my home. In particular, Brad …
Great install service today from Brad Purser, with setup initially provide by Damon. Brad was super fast and I appreciated that he used the existing cable entry point into the house. He made sure the transition was seamless on passwords etc. And, funny guy, totally comfortable having him in the house. Thank you!
The service was pristine. Bart installed my service quickly and efficiently, while giving me an excellent break down on how to use the service and all of it’s features. Very helpful and friendly service. Since Glo Fiber has been installed my work from home service flows at impressively fast speed. Completely satisfied.
I just want to share my install experience with each of you, I decided to cut the cord with my TV and Internet provider, which Ive had for 10+ yrs. I saw an ad for Glo Fibre, I called the local # and was immediately impressed that the sales …
Dale and Patrick came today to install at my boyfriends house, can’t say enough good about the service! They were here early, were fast and friendly and cleaned up after themselves and made a point to make friends with and were super sweet …
Had my install today. By far it is the better internet provider. Faster speeds, cheap prices, and very friendly representatives. Their reps are very knowledgeable. I definitely recommend the switch to GloFiber!
I’ve been a die hard long time Comcast user, but I’m a PS5 gamer and my internet was very laggy. A sales rep (James Johnson) stopped by and sat and talked with me for over 30 minutes answered all my questions he did a great job and sold me …
We had Glo Fiber installed at our home by Anthony L. He was very professional and knowledgeable. He was very patient with us, explaining everything thoroughly and answered all our questions. We are very happy to have the super speed …
We had our service installed by Chad who was very professional & knowledgeable. It was an extremely nice gesture for Chad to contact us when he was on his way. While completing the installation Chad happily answered all of our questions. We are very happy with our service & recommend Glo Fiber!
Excellent service from the installation gentlemen Kevin and Gavin, great communication with the sales representative Jeff (all in Lynchburg). Everything we’ve experienced with this company has been A+ service and we couldn’t recommend more. …
Almost 1 year later and we’re still loving glo fiber! Our area rep Joe helped us with the referral program, and Kwon was the best installer!
The account setup and communications before the install was very on point. The installation by Tim was very informative by explaining everything that he was going to do. The work done was very professional. Tim was very informative in …
Dennis was the sales rep in my area, and was always professional and kind. Never pushy though. They have a good product and it sells itself!
Then Shawn came and installed the internet for me. He was professional, kind, …
Roanoke, VA
These guys were awesome from start to finish! My local rep Damon has been very responsive and has provided exceptional customer service! …
I love my Glo Fiber.It is very fast.James installed everything, explained and is very professional.
I called Glo Fiber regarding how to pay a bill and got on the conversation of …
Roanoke, VA
John & Brad just completed the install of our new GloFiber wifi. They were super friendly, fast, and generally a pleasure to deal with. If I was going to have …
Mario came out and got us installed super fast. He was very knowledgeable and efficient. So far, the speed are super fast and way better than Comcast or Frontier. Highly Recommended.
I am very satisfied with the service provided by Glo Fiber. Stephen was friendly, kind, and helpful; he explained what he was doing and made sure my questions were answered. The installation process was quick and professional, I highly recommend!
From signing up to installation, Glo Fiber is definitely focused on making life easier for its customers!!! Patrick did a great job at explaining the different packages and helping me get signed up for the service. Dale did the install and …
We had our Glo Fiber installed yesterday. Shawn, our technician was quite efficient and knowledgeable. He didn’t leave until all of our questions were answered and we were completely satisfied. …
I can’t believe how much better Glo Fiber is than Xfinity! I don’t expiernce any interruptions in my service anymore like I did with Xfinity.. the prices are so much better.. I have great connection speeds all through my house now because of all the wifi extenders they give you.. I really couldn’t be happier!
We are so excited to have Glofiber! The price is nice, the install was easy! Sean Morris came by my house to let me know Glofiber was in the area and was very informative about their services and the construction that would be going on in …
I called yesterday with some issues of my cable freezing. The appointment for service was scheduled for 8-10am this morning. I was impressed with the turn around time but even more impressed with Chad, the technician, who came out to fix …
Dedicated service. Installation was complicated but the technician was committed and made sure everything worked great. The internet connection is reliable and fast and the price is very reasonable. The customer service is personal and amazing.
Mason came this morning to do our install. His patience and expertise was greatly appreciated. His knowledge of the system was obvious! Our speed tests are over the top! Thanks to Mason and Glo Fiber!
Glo Fiber is AWESOME! Derek Wright is great! He installed our service quickly, is friendly, knows his stuff and makes sure you are informed of how everything works before he leaves you. Even gave me a way to follow up with him directly …
I live in Roanoke VA and today Brad came to install my Glo Fiber. I recently had Knee surgery and was currently on the floor do my Physical Therapy and when he entered the yard my small dog went in small dog attack mode (she wouldn’t hurt …
Tim came to our home because we had some issues with our TV. He was very thorough with his testing and found we had issues with 1 of our Glo boxes. He gave us several options and replaced it with a Firestone. Which I love. He explained how …
Waited a few weeks to see how the service has was before I gave a review. Very impressed by everything so far. Much quicker than my previous provider and a bit cheaper as well. Jeff was great to work with on getting started, very …
I had my Glo Fiber installed today in Lynchburg, VA. The installation technician, Kwon, was fantastic. He was friendly, knowledgeable and fast. My sales rep James was also great, he followed up when necessary and even stopped by my home …
Bart and Steven did an excellent job installing my EERO system and explaining all the features of the app. Was a much better customer experience than Cox has ever provided to us over the last 8 years. I am a completely satisfied customer. Thank you to the Glo family
Chad did a great job. He was prompt, knowledgeable and friendly. I’ve had good experiences, from the beginning, with all the Glo Fiber technicians.
Catherine, at the office, set up the last appointment for me, and I was very impressed with her knowledge and helpfulness, too.
They helped me through the whole process making it very easy to sign up. The worker was very respectful when installing the devices in my home. The whole Glo Fiber team is great about checking in and making sure everything is working …
Vito who came out to installed Glo Fiber into my house was very nice, kind and friendly. He explained very well how everything work for me such as router and modem.. He show good true professionalism… Thank you for doing such a great job …
Recently had Glo Fiber installed in Roanoke. The installation process was stellar. Shawn was very helpful and knowledgeable on setting up the system and explaining how the system would work so we could get the most out of it. 1gbps download …
The tech Bart that was sent to my home to install Glo Fiber did a great job. He was very nice and had good attitude. He explained everything that I needed to know about the service and was very professional. I hope all your Techs are as well informed as Bart.
Man these guys from start to finish have had OUTSTANDING customer service. They were wonderful to work with on the phone and there was barely any hold time. I even called back and asked for the same lady I spoke to and they transferred her …
I got Glo Fiber final install today. All the techs have been great. The Final install was done by Lee. He was amazing. Polite. On time. Looked over what I needed. But most importantly, listen to what I wanted for my lifestyle. I am still …
I had installation today and the experience was wonderful. This was installed in Roanoke and Ed was awesome. He made suggestions about alternate placement (which would not mean drilling on my hardwood floors) and was glad to share his …
Our Glo Fiber experience has been superb throughout. The sales and customer service staff were extremely helpful and consistently in good moods. We selected an 8am-10am window for installation at our house. Chris and Anthony were rocking …
Had a great experience with the installation process. Stephen was very efficient and helpful. He explained everything and how to work it and set up and answered all my questions. He was even kind enough to make me aware that he noticed an issue with our plumbing in the crawl space while he was installing. Would definitely recommend!
Damon was my customer service/sales person and he was awesome! He answered all my questions, explained how service would be set up and what my bill would look like. Shawn was my installation tech (along with someone else) and they were …
I couldn’t be happier with my Glo Fiber service! Kosta is fantastic! He made the process so easy and took care of everything. The wifi coverage is great and I haven’t had a single problem. And the best part is that I have an actual person …
Glo Fiber has been more then great in customer service and quick and efficient in time management from the beginning!! Scotts and James are professional & awesome people! 💯 recommend Glo Fiber over any other company out there! …
As a Cloud Engineer needing to be connected at all times with great speed I will say I’m extremely happy that GloFiber is available and installed. It is solid and the 2gig/2gig package is untouchable. Just make sure you have the equipment …
Top notch customer care. Joe Albert was amazingly helpful in setting up my new internet service. I am a single dad and no doubt busy all the time between work and raising a child. He understood this and even met me at the grocery store …
Technician was timely and knowledgeable. The sales
representative really dropped the ball. The first free month credit was not applied and is not able to be applied retroactively. I have to wait until I receive …
So far so awesome. Moving over from the cable provider here in Roanoke. By comparison, every experience has been better. Better sales experience. Better package/price (from 50down/2up to 300down/300up for $6 more per month all inclusive). …
Better the Comcast? Yes, but still not transparent. Pricing needs to be publicly available on the website, and mailings.
Today I went to the Glo Fiber store at 32 New St, Staunton, Virginia to return a box we are not using. AJ was awesome. He went above and beyond explaining everything to me so much so that I realized why our sound volume has been going in …
Installation was a great experience. The technician was friendly, efficient and timely. The service is fast and reliable.
Wow! Glo Fiber install just finished by Lee. Couldn’t be happier. Every step & contact in the process has been seamless and smooth. …
I have a problem with them taking forever to bury my line, it’s been a while and I called glo fiber and asked them what was the problem, and he told me that it usually takes 30 days. I really don’t see the difference between cox and glo fiber except the price which is a good thing but other than that everything seems the same
The technicians from Glofiber cut the cable to our Dish satellite. Now we have to go one week without TV. My husband is beyond furious. …
We had Glo Fiber installed a few days ago and have been extremely pleased with the service so far! Brad arrived promptly at our home (unlike other providers that give you 4+ hour long windows for installation!) and was great at explaining …
My entire experience with Glofiber, from signing up with Kosta, to the installation from two of the friendliest and accommodating technicians, has been excellent! The performance of Glofiber is exceptional!
Awesome customer service and awesome salesman Joe! I met Joe at the laundromat one morning and we discussed all that GloFiber has to offer. Unfortunately I was a year away from getting GloFiber in my neighborhood. Joe said not to worry he …
We made the switch from Cox about five months ago. I’ll admit that I was hesitant to make the switch. Glo Fiber promised a better internet service and I didn’t think they would actually provide it. Okay, I will admit I was wrong. Not only …
Glo Fiber and their employees have been AMAZING! From the representative who first worked with me to the installer to the customer service center, it’s been an amazing experience. The technology is superior to who I had been with previously. The price for all of that is 1/3 of what I was paying. I highly recommend.
My experience was very good. I didn’t feel the typical salesman push of, get a bundle, you need a bigger package. Nope, I got what I wanted at a great price & its not….it ends in 2 yrs….no. I have my internet locked in at that price until I cancel service. Awesome Sauce!!!!!!!!
Dave Brown set us up with everything we asked for. Service is faster than Comcast for less money.
Tim Hodges came to my home right on time and installed the Glo Fiber for me. He was very professional and curtious. Made sure the system worked correctly and answered all my questions. He did a super job! Thanks Tim! …
It is so refreshing to get a knowledgeable person on the phone who can help in just a few minutes. I am so please with both our business and home service – Thomas Jenkins & Shenandoah Bicycle Company
Anthony L out of the Winchester office was amazing! I was comfortable with him in my home while I worked, my walls are extra thick but he managed to do what the cable company was unwilling to do, and drilled a hole. The wall plate looks …
I am absolutely blown away that I received such first class customer service. I am a fairly new customer but have found the service to be outstanding! More importantly, …
Dave Brown set us up and it’s 100000 times cheaper and faster than Comcast or Verizon have not had a single problem
I’m glad I switched to service from Glo Fiber, it is great and Dave Brown, was very helpful. I still wish I had a lighted remote like I used to have with Comcast.
Love Glofiber. Great speed upload and download. Dumped Xfinity and very happy with streaming TV. 3 heavy internet users and never run into rebuffing or no service denial. Newest router Eero and extenders. Kosta Kouvelos provided excellent …
Thrilled that Glofiber is in my neighborhood and glad to be done with Comcast. Dave Brown sold me on Glofiber and follows up with visits to make sure we’re happy with the service. We are!
Mostly good service and reception. I had an issue with reception and was told that tech support was not available 24/7 which I later found out that was not true. My sales representative ( Dave brown) was very knowledgeable about my questions and the process went as planned.
I’m frustrated because the company can’t straighten out my account. I’m billed for paper statements, which I never asked for. And now there’s a payment processing fee the last two months, which didn’t occur the five months before that. …
If I could give 10 stars, I would. Jeremy & Corey installed our internet today, and they went above and beyond to make sure we could get internet after having some issues with our new apartment. They were both super kind, loved on my dog, …
Very nice and super fast. Better speed at much better cost. Best of both. Kosta , big shout out! Wonderful customer service experience working with Kosta and all at Glo Fiber. New to our area. Great Switch from other company in area. York, PA.
Dave Brown from GloFiber direct sales has been an excellent resource for myself and my fellow neighbors , family and friends. I highly recommend the Gigabyte speed for working from home as well as all your internet needs. The technicians that hooked up the service were minimally disruptive and answered all my questions.
De’vante Wood was the Sales Rep that helped me out with reaching out to me with all the information I needed to get started, he provided great and friendly service, as well as scheduling for a technician to install all the equipment I …
Scott was the technician that did the installation for my internet at my home in Lynchburg, he handled all the work with care. He provided great and friendly service, he went over in detail on how to work the app for my Internet as well as …
Used a ladder to climb over our fence to get into our backyard to dig up a flower bed without notice or permission. When we complained we were told that, “People always complain about the installation process, but they love us later.” I’ve …
Excellent Customer Service from The Billing Office and Customer Service Support Teams!! I just want to say Thanks Glo Fiber for Promising Harrisonburg Virginia a Well Designed, Quick Internet and even the TV Lineup is Easy to Read & …
My experience with Glo Fiber has been very easy and satisfying. I’m paying a third of what my previous monthly expense was.I have had no problems and it works better and faster than my old service. Kosta, the sales rep, took care of all the installation details.
Our Rep was perfect, on the point, clear and efficient (Kosta).
Quick install, no issues. The tech was very knowledgeable and pleasant to work with. …
I had a great experience switching over to Glo Fiber! Joe Albert really took care of me through the whole process and provided a great customer experience from start to finish. So glad to be rid of those “other guys”. Everyone did what they …