Worst internet provider around. As well as the only provider around since they hold Grafton hostage by keeping there unfair monopoly of internet services in lock. The owner is either a completely despicable genius with horrible business practices or an absolute failure of a business owner and is an incompetent person.
The “manager” Joel, swore at me on the phone. He was clearly frustrated because he was unable to solve my issue. FYI he is “Cisco Certified”…. Maybe back in 1995….
The internet is horrible. Have called many times to complain and the only answer we get is it’s going to improve. They change extra if you’re late but they never give a refund.
Owner has no clue what he is or she is doing, the employees are just as useless, you won’t even get 1mb, this company should be shut down, lol somebody help Grafton Ohio man
The internet is spotty. Sometimes its good and other times it’s bad. If you have the option to pick any other ISP do it. You will save yourself a lot of hassle.
Want to have the GLW experience? Stub your toe, call your friend to complain about it only to have the friend hang up on you and then throw $50 in the garbage.
Monopoly… Leave and move out of the way for better internet companies. How you have bought the rights to all of this area but provide ancient insufficient technology and price it insanely is beyond me.
The internet service is getting worse every day, so frustrating! We pay $137.00 a month and it’s ridiculous the service we receive and no support when you call the office. ZERO stars
Worst internet I’ve ever had! Goes in and out almost every other day and slower than a snail. Way too pricey for horrible service and horrible internet speed
Horrible service the internet goes out intermittently. I get internet from them and they charge me $10 extra because I don’t get cable tv from them. If you have another choice take it.
Very overpriced service with outdated equipment and speeds. I’m paying $55 dollars a month and can barely get 2 mb down. Absurd prices. Find another ISP.
Too much money for an unreliable service. Internet goes out constantly or slows to a crawl during “peak” times. We just had a little snowstorm and guess what? No internet now.
Inconsistent service, old tech and an ancient website. Wish it could be better but don’t see how it can, it’s been this way for as long as I can remember.
Slow speeds… outdated equipment… I pay $60/month for what’s supposed to be 8mb down… I’m lucky to get 3mb down. At night, the speed slows even more to around 1mb down..
Absolutely the worst cable company out there. They need to update all the equipment and offer better speeds on internet. Over priced for what they offer. Need to sell to Time Warner or WOW! For the customers!!!!!!!!!!!!!!!!!!
The service absolutely sucks. I will say the woman at the front desk do there very best to help you but I live on Railroad St. in Lagrange and the internet is terrible. I do not even play video games.
Terrible Internet. One day you’ll get decent enough internet to watch something online and the next day you won’t even be able to load a snapchat. If multiple people are connected to the Internet at the same time, good luck doing anything.
Worst internet I have used in years and the only one available in Grafton. Overpriced, terrible speed, and ridiculous customer service. It actually makes me appreciate Comcast…
This company is a joke. The man name Joel likes to threaten people and thinks kradom is legal. Their tech cut my cable ends off that lead into my house. Have pictures of the nonsense.
By far one of if not the worst internet provider on plant earth. If you are looking to waste your time and spend hours waiting for your internet connection to even work then look no further this bottom of the barrel company is for you !
Only option if you don’t want a satellite dish, however frequent outages, dropped programming. Recent rate increases make other options more attractive.
Set up an appointment it got canceled due to technician missing the day and I now have to wait longer then people I know who got appointments 5 days after I set up mine.
We lost cable service with GLW on July 2, 2016 at about 11:30 p.m. It is now July 5 at 9:10 a.m. We still do not have cable. We left numerous messages for GLW. We did not receive a call back. I called this morning and got voice mail. …
Inconsistent and unreliable. They charge the same as faster providers and their service will drop to practically dial up speeds at least once a day, if not cutting out all together.
It looks like it says from other reviews there’s only two people working the phones at this business, which means one of those people tried to log into my facebook account from this company’s IP address. Very odd and seems very sketchy.
So terrible. Useless customer service, slow and unreliable speeds, all with way too high prices for what they’re providing. I wish a good internet service provider would save us.
I cancelled both internet 2 months ago. And I am owed $38.00. Which to date i havent recd. I called the office this am n was told that they have no control over reimbursement. And that the main office controls that …
OK, it’s been over a month and a reminder that the cable guy lives across the street. FCC data is attached, and while it may not be perfectly objective, it is the same test for all providers. 1 major outage DURING A POWER FAILURE and I …
Overpriced and outdated. The on screen cable guide hasn’t been updated in years. Channel listings are inaccurate. Some channels look like they’re being pulled in off an old antenna, complete with “snow”. Want an HD box and dvr? That’ll be $25 extra per month. Wouldn’t even think about getting Internet through this hack company.
Internet service provided is very poor it is out 50% of the day. Company provided new modems and service got worse. Give it up GLW and stop ripping off the residence of Grafton.
Their prices are high and quality is poor. Reception is grainy. Internet prices are high. Cancelling my service because I get a better picture from an antenna and stream more channels over the internet for less money.
We have had some dropping off/connection problems but biggest issue is slow speeds at prime time. 3 am seems to work great. LOL,, I will say in my area it was better than Frontier. i am going to research what is a better way to go in Litchfield ohio.
Have had GLW for approximately 4 yrs. for my Internet and cable. We’ve had occasional problems, usually corrected with quick response. Or by resetting modem/box. Much better than Windstream internet and satellite TV. Thank you!
Most days it works well enough. Stays connected, albeit slow. Download speeds are a total joke.
And then theres its other days, where it just cuts out seemingly at random, …
Overpriced, outdated and poor quality describes GLW. Do not get this ISP unless you like having slow, expensive, outdated equipment/internet that cuts out often and spikes down in performance often. Pay alot for a little should be their motto.
Definitely the worst internet in America by far. My brother lives in WV in a mountainous area with no radio towers and yet even his internet is better. If you play online games, don’t even consider living in grafton, Lagrange, or Wellington.
Terrible. Read the rest of the reviews. Contacted Spectrum who is very close and they said it’s a protected area and the local
Business Man that owns GLW has a contract with Grafton. That would explain why it’s Frontier and GLW. Both are horrible.
Undependable service,can’t get new cable box for old one that does not work,no credit for numerous outages,repairmen do not always show up with no phone call or anything.
Omg! In my 60 years i never been treated so poorly my a company! I just moved back and ordered cable threw grafton they said it take two weeks! Waited 2 weeks they never showed up called them the lady goes they were out there i said i been …
I can’t speak for the quality of the cable service as I only have them for internet. I do have to agree with the people who say they are hard to get ahold of as they do not respond to email or their ‘contact us’ on the web site. Once I …
I wish you guys would throw in the towel and sell your company to someone who would invest in infrastructure improvements. It’s embarrassing how slow and inconsistent the service is, especially considering that your cost is comparable to …
The texh guy 127 was rude called me out my name!! Tried saying he was gonna shut our internet off after we already just payed him!! He wouldnt give me his name he did this infront of my children!! So ive been trying all day to talk to joel …
An ISP that hasn’t had anything updated since it was first built. Sharing “fiber” lines, as their website’s downtimes have stated, with another ISP, Frontier, and giving ridiculously slow speeds. Speeds that cap out at 8Mbps since their …
I am a business owner that needs to have the internet to run my POS system. At least once a week the Internet goes down, and GLWB does not care that it happens. The service is super slow. Their web mail only gives you 52 mb of data and …
Internet has been going in and out for a few days so I called them and have rude customer service lady started getting loud with me bc they don’t have anyone that knows about there server only if it’s good or not on there end she called the …
This company was apparently founded by thieves.
Their speeds are dreadfully slow and I garuentee you will NOT get the max of the advertised speed, but the internet goes down CONSTANTLY. Literally every night …
Absolutely the worst internet provider I’ve ever had. Signal is incredibly spotty. Our internet cuts in and out all the time, especially when it’s raining. And it such a rip off! We have to pay a fee for only having internet and not having phone/cable. GLW is the worst!!!!
Have had GLW for a little over a year now. VERY VERY slow Internet speeds. Quick responding customer service however they say everything is good and speeds on their side seem decent….. I can’t get 3 minutes into a movie on amazon prime …
I wish I could give negative stars for this cable company! You are paying for absolutely nothing! It NEVER works! Then if you try to call them good luck with that because the girl who answers the phone is the rudest. She hung up on me when …
I truly think I’m paying for a service that is more non working than working. This is a monopoly and cannot wait for another internet provider to come down my road.
THIS COMPANY IS A JOKE! Unfortunately this is my only option for internet service and wifi. (Which I find odd because spectrum is like two streets over) but they have completely awful internet service. The top package I can get is 6mbps. …
I had GLW for 1.5 years, horrible experience. The internet speed on average was 2 mbps. On a very good day it could go almost to 3 mbps. Had to dump netflix, system was to slow for streaming. Even the cable side was antiquated. …
They never answer the phone or call back. Internet is frequently down and even when it’s up it’s extremely slow. I pay for 8mbps and Everytime I run a speed test it’s never been above 6. I one of their install techs and they told me that if …
First, I like that this is a small, local business. I’ve had some problems with interference on some channels at times, but whenever I’ve called, they have been helpful. Sure I could get better reception with one of the big cable/satellite …
Awful! It’s extremely slow and expensive. I never get the internet speed that I’m paying for. It’s so slow that you can’t even stream Netflix. I paid less for Spectrum’s service which was much better. Unfortunately, GLW is the only option here. If GLW didn’t have a monopoly out here, I’m sure they would be out of business.
The website states free Installation but wait you get charged for installation. Yes I have internet. Overpriced for 35 gigs. At 60 a month. Come on now I had 100 gig for 44.99 till I moved away from the city. PRICE GOUGING A**HOLES!
I have not had any problems with GLW. Occasionally the internet has gone down but not for long and I get calls from them rather than me calling in with a problem. I think they’re pretty awesome and the gals at the desk are very friendly and helpful!! Kudos!
I would like to start this of by stating that I am a Cisco certified networking professional. I have been waiting 10 years for a better provider to come in. Every time I complain about the intermittent service that works maybe half of …
Internet service provided is very very poor it is out all the time can’t watch more then one Netflix’s at a time and we pay for the highest speed they offer. Company provided new modems and service got worse. Giving up on GLW for internet and if the cable doesn’t change it will be next
New with this company. Have had nothing but problems. Things still aren’t fixed after several calls & service visits. Cable stops working, On Demand doesn’t work, Wifi is insufficient. They say everything looks fine on their end but yet …
Edit below****One of, if not the worst companies I’ve ever encountered. Left my cable laying on the lawn spray painted! – **EDit begin- they leave the cable until the utilities companies can come mark for underground lines etc. then the …
WORST INTERNET out there don’t even get 5 mbps for download and less then 1 mbps for upload you can barely even load anything and it barely stays up that high and I get drop spikes where theres no internet for about 10 seconds and get kicked off of everything before it comes back to the slow normal speeds
Dropped after 3 weeks. Advertised 8mbps, averaged less than 2, highest speed reached in 3 weeks was 4. Customer service response, “Speeds aren’t guaranteed.” Completely unusable. Switched to Frontier DSL. All for supporting small business …
Internet speed was horribly slow. For $54 a month, I was getting about 1.5 – 2 Mbps download speed. This made the internet just about useless for just about anything but basic web browsing. I recently switched to Verizon’s Home LTE …
When I first got them, well I was not all that pleased. Speeds were horrible, it was so slow I could barely watch Netflix. However they have recently done a major infrastructure upgrade. I could not be more pleased with the service. …
I just had GLWB internet installed today. It took about 10 days for someone to come out. The technician was very polite and installation was very quick. I have the 35 mbps package. I bought a router for about 60 dollars off amazon and doing a speed test I’m receiving around 36 mbps. I’ll update if anything changes.
GLW internet is way too slow for the price. Before moving to Grafton, I was paying $60 a month to Cox for speeds above 100mbps. They had excellent uptime! With GLW 35mbps for $54 and spotty uptime is quite annoying and a huge rip off. I am …
We recently had internet and cable installed when we moved to this area. Initially we had some problems with the cable, and made some calls to the company. Denise and Sharon were very patient and tried to help over the phone. When it became …
This is in no way directed at the employees. This is directed at the OWNERSHIP. The workers can only do so much with what they are given. Having worked in the Cable TV industry and the services offered in 2021, I had better quality cable …
Terrible service because they throttle the speed. I would rather have Verizon or spectrum, unfortunately the township at Columbia station and G.L.W. have a deal together not to allow outside providers. Very shady people.
Of all the providers I have ever used, GLW is number one for being the worst for me. Unfortunately because of where I live in Grafton, my options are very limited. I never know when or if my internet connection is going to work. I will say …
Terrible ISP provider, customer service is horrendous (the 2 people they have answering phones). If you’re a gamer or have a smart house and stream everything welcome to hell, I wouldn’t even waste your money get a hotspot with 100 …
I can’t really speak to their customer service, because we haven’t had to call in for any issues. But they upgraded to fiber optic cables, so the internet service is fast and works well. My husband and son can both be playing video games and I can be watching Netflix etc at the same time with no streaming speed issues.
I went in to exchange my modem per their request. Exchange went smooth , took just a few minutes of time. As it is 2021 and a little bit since my last review. I NO longer have service with GLW broadband. I have not had since May of …
At first the internet was great, for a few months. Then it just kept getting worse & worse as time went on. Constant internet drops, extremely low to non existent upload & download speeds. There is NO way possible, at all, to stream any …
Call after call ignored, lines NEVER fixed. I could lose my work from home job because I cannot access the internet. No resolution from GLW ever. Please for gods sakes just fix your upload lines. I’m literally begging you on my hands and knees. FIX YOUR LINES.
I normally do not leave bad reviews. This ISP is the worst provider that I have ever had. I work as Technical support agent for another ISP. I know how to troubleshoot my own internet. What makes me so mad is when I call and tel them my …
Unfortunately in our rural area there isn’t much of an option for internet providers. But GLW seems to be the best option. However I cannot understand why they just can’t seem to perfect a service that we pay for.
How they can take your money for this this service is remarkable. The list of channels that they show are available aren’t. Constantly disruption in the service. .. I think using a carrier pigeon to send messages may be faster. My …
Always very pleasant to talk with everyone there. Joel was able to help me with all my issues and is a great person to deal with in general. Highly recommend for your local internet provider!
I’d give this awful company zero stars if I could internet goes out on a Saturday at 5pm and when you go to call them the call fails because they are closed on the weekend . Absolutely terrible company
They promise 60 down and 10 up with the service I had. It would max out at 50 download but what I needed most in upload, it would never hit 10. The most 8, when it hit 8 it would last for maybe 10 seconds then drop to 1 or less. The …
Horrible service & customer service. Never even showed up to fix our wifi after my husband took off work to be home while they came. The internet ALWAYS goes out & when it is on it is insanely slow. We just switched to T-mobile and it’s WAY faster and CHEAPER!! I highly recommend switching!
Don’t waste your time by calling them for customer service help It won’t happen. I have been waiting 2 and a 1/2 hours for a return call. No doubt very poor communication ability And very customer service unfriendly.
Internet is slow and intermittent at best constant issues. Customer service always says issue is in the house with your wifi router. I purchased several, update still have issues it’s never an inside issue. I can not recommend this business
Maybe the service has improved by now, but we weren’t willing to pay money for something we weren’t getting. If your offering to a service to someone it should be the best.
Update: Unfortunately had to switch back from T-mobile Home internet since it didn’t work properly in some rooms with my mesh router. I have had GLW for one month again. It consistently drops internet every single night for short periods of …
I have had GLW for almost a year. I still do not have a cable box. I have to guess channels. I have called several times to get a box, however I get brushed off. This is what happens when a company has no competition. We are not allowed to use any other cable service.
Horrible service. It took me 3 days to write this review because my internet has been out for that long. Had to use the gym Wi-Fi because apparently both Verizon and GLW are down at the same time. We haven’t had internet for a solid week …
Moved to the area 3 years ago and We have troubles daily with GLW. Four to ten times a day service is dropped and the router supposedly needs reset(per customer service). We have replaced the router, and computer and still have the same …
I just called to make a payment and the girl was so rude ..very short she told me there are two new girls in office so if that’s the case I’ll be looking for different service I rather pay a bit higher for service and not get a nasty rude …
Worst I’ve ever had. Very undependable. I can’t even watch a show on Netflix without it randomly breaking connection and then losing it for over a hour . Continueusly always having an issue. And it’s not on my end. All new modem and router . Wouldn’t even give them a half star … like other guy said just stay away!!!
Worst internet provider around. As well as the only provider around since they hold Grafton hostage by keeping there unfair monopoly of internet services in lock. The owner is either a completely despicable genius with horrible business practices or an absolute failure of a business owner and is an incompetent person.
Garbage internet
Good Internet
This company doo doo
Terrible internet packages
bad
Trash.
Just really bad all around
Trouble service
Spotty service, totally unreliable.
Pretty reliable cable company..
Worst of worst to say the least! Run from this cable co.!!
Great people very helpful, and good service
The service sucks but it’s all we can get
I am forced to give at least one star; enough said.
It is what it is. Best you can get for the area
Terrible service! Goes out everytime it storms, overpriced garbage…
They stink awful company. They know they are the only game in town
If there was a no star option I would pick it. Horrible company.
Awful WiFi. It randomly cuts in and out and when it works it gives terrible speeds.
GLW be like “Scaddadle Scadoodle, your internets now a noodle!”
Service not working continually during morning hours
At least once a week issues with service
Same issue over and over
Anyone that has rated this company above one star either works there or has stock in it.
I achieve better service with my phone hotspot.
Great service
Cant even go onto the website because its hacked this must be a joke
Internet goes out all the time would give a -1 Star if I could
Over prices slow speeds out way to much plus they charge you misc. Charged
Terrible equipment holds basically a monopoly over the Grafton area. Terrible service
Always kind and friendly staff
Internet out all week after hours of course and no call back on it. Out 6 times in one week
Completely awful, internet speed keeps dropping around 8 pm everyday smh
They were very helpful with my computer to get it up and running again
High price internet the speed is not there and always going out or down
Internet speeds are so slow it’s not even funny. I wish there was an alternative for internet service.
The “manager” Joel, swore at me on the phone. He was clearly frustrated because he was unable to solve my issue. FYI he is “Cisco Certified”…. Maybe back in 1995….
I wish we could give negative 5 stars. Slow internet, when it works. And they wonder why everyone has DirecTV
The internet is horrible. Have called many times to complain and the only answer we get is it’s going to improve. They change extra if you’re late but they never give a refund.
This internet is horrible! I cant even get 1mbs for the price of $50 a month. If anybody knows another provider in grafton that would be great.
Owner has no clue what he is or she is doing, the employees are just as useless, you won’t even get 1mb, this company should be shut down, lol somebody help Grafton Ohio man
Anytime we have had an issue the come out right away and get it fixed.
(This’s an edited review as opinions change with time) You’ve earned a good review for like My opinion You’ve improve fairly with time.
Tv quality and selection for the price is poor.
They should provide Great packages for their customers. No wonder wireless is leaking their market.
I would give 0 stars if able.
Spotty service, no help from staff just one excuse after another.
Very very slow down and up speeds.
The internet is spotty. Sometimes its good and other times it’s bad. If you have the option to pick any other ISP do it. You will save yourself a lot of hassle.
I’ve not had any problems with GLW. They have provided super service and always respond quickly when there’s an issue.
Want to have the GLW experience? Stub your toe, call your friend to complain about it only to have the friend hang up on you and then throw $50 in the garbage.
Monopoly… Leave and move out of the way for better internet companies. How you have bought the rights to all of this area but provide ancient insufficient technology and price it insanely is beyond me.
The internet service is getting worse every day, so frustrating! We pay $137.00 a month and it’s ridiculous the service we receive and no support when you call the office. ZERO stars
Worst internet I’ve ever had! Goes in and out almost every other day and slower than a snail. Way too pricey for horrible service and horrible internet speed
50+ dollars a month for Dial up speed. Terrible. I had service like this in 1992. Like a 56K modem
Worst internet service ever. Cuts out at least once a day on top of barley being able to watch Netflix for 52.90 a month. How has nothing been done ?
Horrible service the internet goes out intermittently. I get internet from them and they charge me $10 extra because I don’t get cable tv from them. If you have another choice take it.
Very overpriced service with outdated equipment and speeds. I’m paying $55 dollars a month and can barely get 2 mb down. Absurd prices. Find another ISP.
Too much money for an unreliable service. Internet goes out constantly or slows to a crawl during “peak” times. We just had a little snowstorm and guess what? No internet now.
Inconsistent service, old tech and an ancient website. Wish it could be better but don’t see how it can, it’s been this way for as long as I can remember.
Slow speeds… outdated equipment… I pay $60/month for what’s supposed to be 8mb down… I’m lucky to get 3mb down. At night, the speed slows even more to around 1mb down..
Absolutely the worst cable company out there. They need to update all the equipment and offer better speeds on internet. Over priced for what they offer. Need to sell to Time Warner or WOW! For the customers!!!!!!!!!!!!!!!!!!
The service absolutely sucks. I will say the woman at the front desk do there very best to help you but I live on Railroad St. in Lagrange and the internet is terrible. I do not even play video games.
Terrible Internet. One day you’ll get decent enough internet to watch something online and the next day you won’t even be able to load a snapchat. If multiple people are connected to the Internet at the same time, good luck doing anything.
It absolutely SUCKS.
ANTIQUATED SYSTEM
Grow up Grafton. …
Worst internet I have used in years and the only one available in Grafton. Overpriced, terrible speed, and ridiculous customer service. It actually makes me appreciate Comcast…
This company is a joke. The man name Joel likes to threaten people and thinks kradom is legal. Their tech cut my cable ends off that lead into my house. Have pictures of the nonsense.
By far one of if not the worst internet provider on plant earth. If you are looking to waste your time and spend hours waiting for your internet connection to even work then look no further this bottom of the barrel company is for you !
Only option if you don’t want a satellite dish, however frequent outages, dropped programming. Recent rate increases make other options more attractive.
Set up an appointment it got canceled due to technician missing the day and I now have to wait longer then people I know who got appointments 5 days after I set up mine.
We lost cable service with GLW on July 2, 2016 at about 11:30 p.m. It is now July 5 at 9:10 a.m. We still do not have cable. We left numerous messages for GLW. We did not receive a call back. I called this morning and got voice mail. …
Inconsistent and unreliable. They charge the same as faster providers and their service will drop to practically dial up speeds at least once a day, if not cutting out all together.
The absolute worst WiFi provider I’ve ever had. They should give themselves to spectrum so the people can enjoy some decent connection for once.
It looks like it says from other reviews there’s only two people working the phones at this business, which means one of those people tried to log into my facebook account from this company’s IP address. Very odd and seems very sketchy.
So terrible. Useless customer service, slow and unreliable speeds, all with way too high prices for what they’re providing. I wish a good internet service provider would save us.
I cancelled both internet 2 months ago. And I am owed $38.00. Which to date i havent recd. I called the office this am n was told that they have no control over reimbursement. And that the main office controls that …
Only wished I could give it a Zero.
OK, it’s been over a month and a reminder that the cable guy lives across the street. FCC data is attached, and while it may not be perfectly objective, it is the same test for all providers. 1 major outage DURING A POWER FAILURE and I …
Overpriced and outdated. The on screen cable guide hasn’t been updated in years. Channel listings are inaccurate. Some channels look like they’re being pulled in off an old antenna, complete with “snow”. Want an HD box and dvr? That’ll be $25 extra per month. Wouldn’t even think about getting Internet through this hack company.
Internet service provided is very poor it is out 50% of the day. Company provided new modems and service got worse. Give it up GLW and stop ripping off the residence of Grafton.
Their prices are high and quality is poor. Reception is grainy. Internet prices are high. Cancelling my service because I get a better picture from an antenna and stream more channels over the internet for less money.
We have had some dropping off/connection problems but biggest issue is slow speeds at prime time. 3 am seems to work great. LOL,, I will say in my area it was better than Frontier. i am going to research what is a better way to go in Litchfield ohio.
Have had GLW for approximately 4 yrs. for my Internet and cable. We’ve had occasional problems, usually corrected with quick response. Or by resetting modem/box. Much better than Windstream internet and satellite TV. Thank you!
Most days it works well enough. Stays connected, albeit slow. Download speeds are a total joke.
And then theres its other days, where it just cuts out seemingly at random, …
Overpriced, outdated and poor quality describes GLW. Do not get this ISP unless you like having slow, expensive, outdated equipment/internet that cuts out often and spikes down in performance often. Pay alot for a little should be their motto.
Definitely the worst internet in America by far. My brother lives in WV in a mountainous area with no radio towers and yet even his internet is better. If you play online games, don’t even consider living in grafton, Lagrange, or Wellington.
Terrible. Read the rest of the reviews. Contacted Spectrum who is very close and they said it’s a protected area and the local
Business Man that owns GLW has a contract with Grafton. That would explain why it’s Frontier and GLW. Both are horrible.
Undependable service,can’t get new cable box for old one that does not work,no credit for numerous outages,repairmen do not always show up with no phone call or anything.
Omg! In my 60 years i never been treated so poorly my a company! I just moved back and ordered cable threw grafton they said it take two weeks! Waited 2 weeks they never showed up called them the lady goes they were out there i said i been …
I can’t speak for the quality of the cable service as I only have them for internet. I do have to agree with the people who say they are hard to get ahold of as they do not respond to email or their ‘contact us’ on the web site. Once I …
I wish you guys would throw in the towel and sell your company to someone who would invest in infrastructure improvements. It’s embarrassing how slow and inconsistent the service is, especially considering that your cost is comparable to …
The texh guy 127 was rude called me out my name!! Tried saying he was gonna shut our internet off after we already just payed him!! He wouldnt give me his name he did this infront of my children!! So ive been trying all day to talk to joel …
An ISP that hasn’t had anything updated since it was first built. Sharing “fiber” lines, as their website’s downtimes have stated, with another ISP, Frontier, and giving ridiculously slow speeds. Speeds that cap out at 8Mbps since their …
Horrible, why does this town allow this company to have a monopoly like this?
I am a business owner that needs to have the internet to run my POS system. At least once a week the Internet goes down, and GLWB does not care that it happens. The service is super slow. Their web mail only gives you 52 mb of data and …
Internet has been going in and out for a few days so I called them and have rude customer service lady started getting loud with me bc they don’t have anyone that knows about there server only if it’s good or not on there end she called the …
This company was apparently founded by thieves.
Their speeds are dreadfully slow and I garuentee you will NOT get the max of the advertised speed, but the internet goes down CONSTANTLY. Literally every night …
Absolutely the worst internet provider I’ve ever had. Signal is incredibly spotty. Our internet cuts in and out all the time, especially when it’s raining. And it such a rip off! We have to pay a fee for only having internet and not having phone/cable. GLW is the worst!!!!
Have had GLW for a little over a year now. VERY VERY slow Internet speeds. Quick responding customer service however they say everything is good and speeds on their side seem decent….. I can’t get 3 minutes into a movie on amazon prime …
I wish I could give negative stars for this cable company! You are paying for absolutely nothing! It NEVER works! Then if you try to call them good luck with that because the girl who answers the phone is the rudest. She hung up on me when …
I truly think I’m paying for a service that is more non working than working. This is a monopoly and cannot wait for another internet provider to come down my road.
THIS COMPANY IS A JOKE! Unfortunately this is my only option for internet service and wifi. (Which I find odd because spectrum is like two streets over) but they have completely awful internet service. The top package I can get is 6mbps. …
I had GLW for 1.5 years, horrible experience. The internet speed on average was 2 mbps. On a very good day it could go almost to 3 mbps. Had to dump netflix, system was to slow for streaming. Even the cable side was antiquated. …
They never answer the phone or call back. Internet is frequently down and even when it’s up it’s extremely slow. I pay for 8mbps and Everytime I run a speed test it’s never been above 6. I one of their install techs and they told me that if …
First, I like that this is a small, local business. I’ve had some problems with interference on some channels at times, but whenever I’ve called, they have been helpful. Sure I could get better reception with one of the big cable/satellite …
Awful! It’s extremely slow and expensive. I never get the internet speed that I’m paying for. It’s so slow that you can’t even stream Netflix. I paid less for Spectrum’s service which was much better. Unfortunately, GLW is the only option here. If GLW didn’t have a monopoly out here, I’m sure they would be out of business.
The website states free Installation but wait you get charged for installation. Yes I have internet. Overpriced for 35 gigs. At 60 a month. Come on now I had 100 gig for 44.99 till I moved away from the city. PRICE GOUGING A**HOLES!
I have not had any problems with GLW. Occasionally the internet has gone down but not for long and I get calls from them rather than me calling in with a problem. I think they’re pretty awesome and the gals at the desk are very friendly and helpful!! Kudos!
I would like to start this of by stating that I am a Cisco certified networking professional. I have been waiting 10 years for a better provider to come in. Every time I complain about the intermittent service that works maybe half of …
Internet service provided is very very poor it is out all the time can’t watch more then one Netflix’s at a time and we pay for the highest speed they offer. Company provided new modems and service got worse. Giving up on GLW for internet and if the cable doesn’t change it will be next
New with this company. Have had nothing but problems. Things still aren’t fixed after several calls & service visits. Cable stops working, On Demand doesn’t work, Wifi is insufficient. They say everything looks fine on their end but yet …
Edit below****One of, if not the worst companies I’ve ever encountered. Left my cable laying on the lawn spray painted! – **EDit begin- they leave the cable until the utilities companies can come mark for underground lines etc. then the …
WORST INTERNET out there don’t even get 5 mbps for download and less then 1 mbps for upload you can barely even load anything and it barely stays up that high and I get drop spikes where theres no internet for about 10 seconds and get kicked off of everything before it comes back to the slow normal speeds
Dropped after 3 weeks. Advertised 8mbps, averaged less than 2, highest speed reached in 3 weeks was 4. Customer service response, “Speeds aren’t guaranteed.” Completely unusable. Switched to Frontier DSL. All for supporting small business …
Internet speed was horribly slow. For $54 a month, I was getting about 1.5 – 2 Mbps download speed. This made the internet just about useless for just about anything but basic web browsing. I recently switched to Verizon’s Home LTE …
When I first got them, well I was not all that pleased. Speeds were horrible, it was so slow I could barely watch Netflix. However they have recently done a major infrastructure upgrade. I could not be more pleased with the service. …
I just had GLWB internet installed today. It took about 10 days for someone to come out. The technician was very polite and installation was very quick. I have the 35 mbps package. I bought a router for about 60 dollars off amazon and doing a speed test I’m receiving around 36 mbps. I’ll update if anything changes.
GLW internet is way too slow for the price. Before moving to Grafton, I was paying $60 a month to Cox for speeds above 100mbps. They had excellent uptime! With GLW 35mbps for $54 and spotty uptime is quite annoying and a huge rip off. I am …
We recently had internet and cable installed when we moved to this area. Initially we had some problems with the cable, and made some calls to the company. Denise and Sharon were very patient and tried to help over the phone. When it became …
This is in no way directed at the employees. This is directed at the OWNERSHIP. The workers can only do so much with what they are given. Having worked in the Cable TV industry and the services offered in 2021, I had better quality cable …
Tried paying bill online, would not load. No problems in the past.
Had to go to office next day to pay.
They said they had computer issue. …
Terrible service because they throttle the speed. I would rather have Verizon or spectrum, unfortunately the township at Columbia station and G.L.W. have a deal together not to allow outside providers. Very shady people.
Of all the providers I have ever used, GLW is number one for being the worst for me. Unfortunately because of where I live in Grafton, my options are very limited. I never know when or if my internet connection is going to work. I will say …
Terrible ISP provider, customer service is horrendous (the 2 people they have answering phones). If you’re a gamer or have a smart house and stream everything welcome to hell, I wouldn’t even waste your money get a hotspot with 100 …
I can’t really speak to their customer service, because we haven’t had to call in for any issues. But they upgraded to fiber optic cables, so the internet service is fast and works well. My husband and son can both be playing video games and I can be watching Netflix etc at the same time with no streaming speed issues.
My wifi has been out since Saturday at 5 and hasn’t been on for over 24 hours
I went in to exchange my modem per their request. Exchange went smooth , took just a few minutes of time. As it is 2021 and a little bit since my last review. I NO longer have service with GLW broadband. I have not had since May of …
At first the internet was great, for a few months. Then it just kept getting worse & worse as time went on. Constant internet drops, extremely low to non existent upload & download speeds. There is NO way possible, at all, to stream any …
Call after call ignored, lines NEVER fixed. I could lose my work from home job because I cannot access the internet. No resolution from GLW ever. Please for gods sakes just fix your upload lines. I’m literally begging you on my hands and knees. FIX YOUR LINES.
I normally do not leave bad reviews. This ISP is the worst provider that I have ever had. I work as Technical support agent for another ISP. I know how to troubleshoot my own internet. What makes me so mad is when I call and tel them my …
Unfortunately in our rural area there isn’t much of an option for internet providers. But GLW seems to be the best option. However I cannot understand why they just can’t seem to perfect a service that we pay for.
How they can take your money for this this service is remarkable. The list of channels that they show are available aren’t. Constantly disruption in the service. .. I think using a carrier pigeon to send messages may be faster. My …
Always very pleasant to talk with everyone there. Joel was able to help me with all my issues and is a great person to deal with in general. Highly recommend for your local internet provider!
I’d give this awful company zero stars if I could internet goes out on a Saturday at 5pm and when you go to call them the call fails because they are closed on the weekend . Absolutely terrible company
They promise 60 down and 10 up with the service I had. It would max out at 50 download but what I needed most in upload, it would never hit 10. The most 8, when it hit 8 it would last for maybe 10 seconds then drop to 1 or less. The …
Horrible service & customer service. Never even showed up to fix our wifi after my husband took off work to be home while they came. The internet ALWAYS goes out & when it is on it is insanely slow. We just switched to T-mobile and it’s WAY faster and CHEAPER!! I highly recommend switching!
Don’t waste your time by calling them for customer service help It won’t happen. I have been waiting 2 and a 1/2 hours for a return call. No doubt very poor communication ability And very customer service unfriendly.
Internet is slow and intermittent at best constant issues. Customer service always says issue is in the house with your wifi router. I purchased several, update still have issues it’s never an inside issue. I can not recommend this business
Maybe the service has improved by now, but we weren’t willing to pay money for something we weren’t getting. If your offering to a service to someone it should be the best.
Update: Unfortunately had to switch back from T-mobile Home internet since it didn’t work properly in some rooms with my mesh router. I have had GLW for one month again. It consistently drops internet every single night for short periods of …
I have had GLW for almost a year. I still do not have a cable box. I have to guess channels. I have called several times to get a box, however I get brushed off. This is what happens when a company has no competition. We are not allowed to use any other cable service.
Horrible service. It took me 3 days to write this review because my internet has been out for that long. Had to use the gym Wi-Fi because apparently both Verizon and GLW are down at the same time. We haven’t had internet for a solid week …
Moved to the area 3 years ago and We have troubles daily with GLW. Four to ten times a day service is dropped and the router supposedly needs reset(per customer service). We have replaced the router, and computer and still have the same …
I just called to make a payment and the girl was so rude ..very short she told me there are two new girls in office so if that’s the case I’ll be looking for different service I rather pay a bit higher for service and not get a nasty rude …
Worst I’ve ever had. Very undependable. I can’t even watch a show on Netflix without it randomly breaking connection and then losing it for over a hour . Continueusly always having an issue. And it’s not on my end. All new modem and router . Wouldn’t even give them a half star … like other guy said just stay away!!!