Love using Green Mountain Energy! The person who helped us sign up was super fast and helpful. I love knowing that we can use clean energy for our home and that they offer carbon-offsetting. Haven’t had any issues with them so far.
I have been with them for less them 6 months and already have paid almost $600.00. They are dishonest and are liars!!!!! They did not inform me that a contract was involved and that it is a $150.00 fee for early cancellation. The service is …
the literal worst electricity company in the world – if you ever have dispute or need to speak with someone they send you to a call center in the middle of nowhere with people that do not know whats going on and only read you your profile …
I’ve had no issues with switching my services from one apartment to another, and I’ve now been with green mountain for 3 different apartment complexes in the DFW area. Everything is detailed in the app so you don’t even have to call to get …
More importantly than the service itself, I have been incredibly impressed with the customer service Green Mountain provides! I have used their support line both through the phone and through the chat – I was honestly very impressed with …
I love the average billing feature. Helps out a lot in this crazy Texas heat. The app is very user friendly and I love that I can set it all up on auto pay
Years ago, I used Green Mountain Energy and I also have it now. I love it!! I would definitely recommend them ❤️ I wouldn’t have any other electric company they’re the best!
This company is professional and human at the same time this is a rare quality in today’s world but when I lost my husband of 59 years in the middle of March they stood by me and helped me with my situation. I will forever remember the …
First and foremost, affordable rates for my one bedroom apartment. But, beware at the end of contract. They sent an email that said my plan was expiring (12 month contract) with a specific date, gave me a link for renewal options, and …
Best price ever! No hassle during this year’s awful blizzard in Texas due to the fixed rate. Also very easy to terminate due to we moving to a new place that doesn’t have green mountain access. Very smooth process overall with green mountain! Highly recommended!!!
Best energy company ever. We are based in Texas and we have used them since my husband and I got together about 3 and a half years ago. During the famous snow storm of 2021 this year, many places price gouged or were able to rip off people, …
I really like the service that is provided from Green Mountain. The only reason that I didn’t give them a five star is that I have two properties and I cannot manage the two accounts from the same login. If they made that technology change it would be five stars for sure!
GME has been very good to handling my electric services. I am grateful for their help and cause to sustainability, and their customer chat service has been wonderful help whenever I have questions or concerns to ask about my account or …
Just shy of 3 years of being with green mountain and I have no problem paying an early term fee after the latest experiences with them. This is obviously just our experience and the people and issues we came across. The hidden fees they …
I have used Green Mountain Energy for the past 3 years and they have great plan choices and this has kept my monthly bill within manageable levels. Where I am moving they only have a Coop, so no competition, which means I will not have the …
I didn’t leave you all. I closed one account and open another with you all. I appreciate you all’s patience with me in trying to explain the situation. But, I’m happy with your staff very knowledgeable and I Thank you.
Thank you very much for a great service while I stay in Texas. Green Mountain Energy always responded my request swiftly. In particular, Sonia is highly professional. Thanks.
Worse Energy !!! company, they representatives mislead you with information making you think on thing. Then next week it’s another nobody is taking accountability or trying to assist the situation just continuing to tell me how unfortunate …
My experience echos several of the reviews below. I just went through an emotionally exhausting 2-hour process to understand why my final bill with Green Mountain was nearly $250 with the hopes of lessening the charge. Of course that didn’t …
Supporting the use of renewable energy plus a competitive rate were my reasons for signing up with Green Mountain several years ago, and renewing my contract gave me good options. Their website makes it easy to review energy expenses, fast and nicely constructed.
Green Mountain Energy, we informed Green Mountain Energy we would be moving and not renewing out contract at a property we leased for six months. They even have a recording whereby we stated we were leaving and would not like to renew with …
Terrible company with customer service. When I moved a little over a year ago I got a ridiculously large bill, It was something like $631 dollars that I obviously couldn’t pay right away. A short time later they sent my account to …
They had a random persons credit card information instead of my automated bank account number I had set up! So It made me late despite me always paying on time. I was late for 2 weeks without knowing and they cut my service off. When I told …
This place is actually a scam. I lived in a 2 bedroom apartment and I was getting charged $100-$200 a month, and we don’t even used that much energy! We had all the stuff unplugged most of the time and our AC was at normal temp. I moved out …
Received a letter dated Sept 10 with the “Good News” that my Renewable Rewards plan is being cancelled and would be replaced with the Renewable Rewards Essential plan as of Sept 27. I have a 5KW solar system that generates about 10% more …
Been with GME for 4.5 years and very satisfied with the service. They have been quick to respond to any issues, which have been very few and minor in nature. Very happy with renewal process and the credits I have been making with their renewable plan. Have not paid an electric bill since I installed solar in Oct 2017 and using GME.
This is our first time using Green Mountain Energy. Our son used them before he sold his house and had high praise for the company. We have only used them for a little over a month but we have been very pleased with their service from the …
These people deserve zero stars. Every time I contacted them, they told me different inaccurate information. I didn’t live in my apartment for the last two weeks of service and suddenly my bill was $170 even though my emails said $2 a week. …
If you have solar panels DO NOT go with Green Mountain. Previously, if you produced more solar power than you used your credit rolled over to the next month. They’ve changed their plan so that any excess power you create, they do not credit …
We have now been using Green Mountain Energy for just over a month. We get weekly usage reports via email which shows a comparison of usage from past weeks. I really feel they give us the tools to manage our power consumption and reduce our carbon footprint. Very happy with the service.
It was a sweet deal last October, and then this September, they pulled their penny for penny buyback program for excess generated kilo and megawatts. I wanted to renew, but they broke the confidence I had in them, and went with a different …
I remember when I first started with Green Mountain back in 2016 our bill for a one bedroom was around $40 per month not even kidding. Fast forward to 2021 and its now $85 no issue however our contract has expired and they’re saying my …
Another scamming electric company. When I called to setup my account they said it would be $60-$70 based on my electric usage which I know was 600-700 kWh. I then got my first months bill and they also charged me an additional $30 delivery …
This is the best electric company I’ve ever had. Sadly, I am moving out of their service area. However, I’d keep them if I could. Their customer service team is also very good and they let you solve almost any issue via chat as well. …
I decided on 1-Star because @greenmountain 1- allowed a competitor company poach my business. 2. notified me after the fact and then 3. charged ME exorbitant fees, essentially stealing funds from my account because my account was on …
Not satisfied. I have been a long time customer of Green Mountain. I completed a move service order on line, it was never completed but had to call back a month later to have it done over the phone. I was then charged for service at a …
I have a suggestion.
A green energy company offered to replace my thermostat with a new, more efficient one. I think that is an idea that is worth pursuing. …
I’ve been a Green Mountain Energy customer for around 20 years. The reason is simple; competitive pricing and benefits to environment. I’m sure that if I went looking every year I could find a cheaper plan. But since the different …
This company is horrible!!!!! They debit your account twice and keep your overpayment until next billing statement. I’ve been waiting for 3wks for s refund!!!
Green Mountain gives weekly reports of my usage. Customer service is wonderful. As a new customer six years ago retiring from another state, they were the ONLY company to return my calls. I AM LOYAL. Customer service customer s everything. …
Dear Green Mountain Energy in TX: “I am satisfied, amazed, and proud of how you have provided Green energy to the power grid through my many years with Green Mountain. I wish I knew exactly where your Wind Turbans are located so I could …
Been with green mountain since I got my own apartment 3 years ago. I never pay too much for electricity (always under $75), AND I am reducing my carbon footprint. Win Win. Customer Service is also great. They are responsive and always …
Amazed at my bill. The temperature has warmed up and you are still charging me $ 40.00 a week. I do not see any evidence of our solar credit on the bill. I am regretting going with Green Mountain Energy!
Green Mountain Energy, is bottom of the barrel. I was in the hospital explained to customer service. Lady start laughing I requested a credit. She thought that was funny as well. The pricing is ridiculous. It should be a NEGATIVE 5 star. It …
Qualayshia was very helpful with my situation. She responded promptly, was very professional, and she handled it with no problems and fast I appreciate her service!
Our bill wasnt due till the 18th and they shut off our electric on the 16th WITHOUT SENDING US A DISCONNECT NOTICE. We have children at home. They dont work with their customers. We have a check for the FULL balance being sent but they have …
Sold me a plan that was quoted to have no solar buyback cap and rollover credits and it turned out that rep quoted me the wrong information. Lost out on so much credits. Corporate pretty much told me I was out of luck and gave me $50 credit …
THE WORSE Customer service I have ever dealt with. I would not recommend theirs services to anyone or even an enemy. Several negative interactions with their representative. …
With the economy and inflation way it is today.. in this world they have taken great strives to go beyond helping and understanding of difficulties that everyone dealing with by working with us on our scheduling and affordably..I may not …
My goals for an electricity supply plan are that it is 100% green, reasonably priced, and has simple, fixed pricing plan. I don’t mind paying a bit of a premium to avoid pumping more carbon into the atmosphere. I do mind having to worry …
Good Evening;
I have been a loyal customer for almost five years. I have paid my bill on time, or requested an extension, especially through the Pandemic as I struggled to …
Been with Green Mountain Energy for two years, first year didn’t see any saving from my 13 solar panels. Green Mountain change buy rate (lower) than what the rate was for me to buy from the grid. Now the after changing providers Green …
I have used this energy service for at least 5 years now without complaint. However, last year was the first time I thought about changing energy providers after the issues during the freeze; but I respected their response after the debacle of last year’s freeze and that allowed me to feel good about remaining with them.
Great company. They work to save a small fraction of the environment, which is important to me. There are a couple different plans and you can choose between them (100% wind and hybrid). They are a bit more expensive than others, so I …
Hi…how are u? I hope ur ok…I appreciate the kind of honest I have with my company I appreciate the hospitality I thank u so much …stay bless…god ❤️🌹bless…🕊 …
Please be aware when you first setup your account with green mountain energy. I setup my account before moving to my apartment complex on time (if my account is not setup, the apartment complex does not let me move in). Two months went by …
Called in April for service to be set up in May at my new apartment. I got billed by the apartments for electricity for my first month because “it wasn’t under my name” so I gave Green Mountain a call to figure out why and they assured me …
At first the bill was good for 2 bedroom now I’m paying like a house very expensive & I only renews because I’m still new her & I’ll give them A+ for customers service
Y’all let me tell you how Erik with green mountain energy just saved the day and didn’t even realize. I am moving and was trying to transfer my services. i was already down on my luck with my internet provider. I tried transferring my …
By far the worst energy company company that I have every worked with. Their website doesn’t allow you make payments online which forces you to call in. I can’t even sign up for auto pay online and used multiple browsers to try and nothing. …
This company has extremely misleading advertising on the choices for energy. The price they quote for the plans with the “bargains” is not accurate. I chose a plan that was 12.4 and free nights. Less than 1 hour later I called customer …
I was told that using green energy would cost me more money but I haven’t noticed much of a difference on my bills, even in summer. Loving all the tools that are in the app that let me track my daily usage, and it feels good to see that …
I have been a loyal customer for 11 years. I am in the process of selling my house and had my electricity transferred to my new place. I had electricity on at both places. I had to call Green Mountain today to turn electricity back on at my …
Worst company ever! We have solar panels and they told us that we would keep the same plan as before. We would get credit (be payed) if we go over. Come to find out they are “capping” us. I produce 110% NOT to be capped and still pay!! Go with another company if you have solar panels!
Avoid avoid avoid. Rates seem great when you are first trying to sign up, but somehow month after month my bill is higher. If you pay your bill one day after the due date, you get hit with a new price AND THEN a disconnection fee of $20. I …
We have solar panels and they are stealing from us every month. They are not honest do not trust them. They are selling the energy we produce and not paying for it. Bad company
One word – thieves. Does not have to be illegal to be wrong. Shame on you Greenmountain. – Update: just received a message from Green Mountain energy stating they do not want me to have that experience and to contact them to discuss …
I have only had this company for 2 months and I already had 2 times my light go out for more than 2 hours. Honestly I don’t recommend this company at all.
Making the switch from TXU was the BEST decision I ever made. I have saved thousands of dollars with my wind energy plan, the highest bill during the heat of summer was still half of the average bill from my previous provider. I love the …
I have been a customer for a little over 5 years & have no complaints. I appreciate that they provide wind generated energy at a reasonable price & I can’t say enough about their customer service representatives. I whole heartedly recommend Green Mountain to anyone who is looking for an energy provider.
My neighbor went into my home down in Mission TX to checkout our home before we arrived in Mission. We had (NO) power at all! I called Green Mountain they said I had moved to another provider (NOT) We went without power for about 3 months. …
Since I signed on with this company. I have been very well pleased with their services. My husband and I are on a fixed income and they have worked with us to find the best and lowest possible rates.
For a company that says they are about “going green” they absolutely are not when it comes to consumer plans. For a company that promotes switching to solar and tries to get households to do so, they still find a way to charge high fees for …
Seems with recent Texas legislation changes the concept of Net Metering is a thing of the past for now. Green Mountain’s renewable rewards plan is in my opinion the least worst option for those of us who have solar panels installed. …
They have great rates I have to be honest about that but they have a lot of fees. First if you don’t pay the bill on time they charge when they send a disconnection notice. This would be all fine and dandy if I was paying my bill weeks …
Green Mountain Energy is not a “green” company. They do not have a solar plan that has roll over of excess production. They only have a net monthly just like all of the non green electric companies. Do you self a favor and do not look at …
Average billing is a waste of time. It basically puts money in a Deferred state so you will have to pay it off at a different time. When you try to cancel average billing you have to pay back a balance unless you have a credit and the only …
The representative egg the electric company Green Mountain energy help me so so much and I appreciate her help I can’t pronounce her name but she was awesome that was my experience today and I do recommend people to get a green energy
They lied to me and told me I was on a solar program where they would not charge me anything if my solar energy production was more than my usage. When I called to find out why I was getting charged 50.00 a month. They told me that was the …
I do auto pay and they always send me an email early so I know how much my bill is and when to expect it to be drawn from my bank account. Doing this I never have to worry about payments even when out of town. Their rates are comparable to others. I like that they are eco friendly.
We’ve been a customer for many years and have never had anything negative to say about this company! I just had a chat with Cindy online and she walked me through the entire process of not only saving me money each month going forward but …
I have been most pleased with GME’s customer service and professionalism. They made it very easy for me to take over the electric bill when my mother passed away. And I plan to continue service with Green Mountain Energy for the foreseeable future.
If I could rate them a Zero I would. I wouldn’t recommend them for anyone! My bill started off as 2 something then went to 400 then to 900! When I work 12 hrs a day and was supposed to have free nights. The calm that’s how much I use when …
Years ago we were loyal customers to GME, until we found they were offering much cheaper rates to new customers and not allowing loyal customers to apply. We switched away for years, then when we moved we signed up again because they gave …
I love how the Green Mountain Energy has an app readily available. The app and the website is user friendly. Green Mountain has everything laid out well on the app and website showing everyday your usage and explaining how you’re helping the environment since switching with them. So far it is a great experience!
HELP PLEASE!!!
Green Mountain are abusive and cowardly, they charged me $800.00 for an invoice of $56.00 November 2019, I made a claim more than a year ago, the bank had to …
This electric company is the best! If there is a problem they fix as soon as possible and fast! During the pandemic they kept my electricity on with my slow payments and are still here to help after the pandemic if I need more time to pay my bill. Thank you for your service Green Mountain electric company
They are no longer a favorable provider if you have Solar (not installed by Green Mountain – this note is not about their home grown program). Effective in ’22 they are no longer providing credits for excess production. This means: 1) my …
I have problem with my billing Cost me $300 and $ 289 I don’t believe that I used to much power in my apartment, I don’t have no washer and dryer in my home, And I call customer service and The person told me that keep your Aircon on 76 …
I have been a client of this company for a while and for about two years the service has been bad and the price is outrageous. Every time I call and explain to the operator when my bill is coming out, it’s like talking to the wall. Too expensive for a small apartment.
This is a horrible energy provider, I don’t wish anybody to be scammed like they did to me. They will deliberately raise your bill and when you called to ask why, they will talk you into another program supposed to lower your bill but not, …
The only reason I’m giving one star is because they are not friendly for houses with solar panels. Originally the company who installed my panels told me to go with Green Mountain but after the first of the year they changed things up. My …
I’ve been with Green Mountain Energy for 5 months. The transition was seamless. I signed up for a 3 year plan and I’m glad I did. The rates for my plan have been as they should be with no surprises. I have had no need to contact …
I love my energy company! I have been a client here for YEARS. I always get the best rates and the customer service reps here are amazing. Shout out to Ryan on that chat for helping me! He was awesome!
I’m only leaving 1 star because I have to in order to leave a review ! But whatever you do DO NOT GET GREEN MOUNTAIN AS YOUR ELECTRIC COMPANY! My mother in law has had them for a few months now and the first month the bill was decent (68$) …
Very disappointed about the service. Agent informed me about the wrong start date. 12th of July instead of 1st of July. Got a bill for $240 for 1000KWH on the 15th for free all nighter plan. Then I called the customer service. Of course …
This is the greatest power company I have ever used in my 50 years of life! They have always had the greatest customer service! When I was scared to call because I couldn’t pay they worked with me for months to get back on track & never cut …
Was with this company for over 5+ years no problems but every since this major inflation this company has demonstrated pure selfishness! One late payment they give you a couple weeks tops to pay it or they turn off your power with no regard …
They ask more information on the phone to talk with me than they will for some random person to call in an cancel the service. They have cost me time and money because of their negligence and top of that kept me on hold for 15 minutes so they wouldn’t have to talk with me. I’m extremely disappointed with the company.
Really appreciated the excellent service from Green Mountain service representative. He quickly and kindly answered my question about my billing. I had gotten a new credit card and not notified GM. Wish all companies had such well-trained friendly personnel.
“The service I receive is extremely good!! Since inflation has risen I have been struggling to pay my bills and always call Green Mountain for an extension”
DO NOT USE THIS COMPANY!! I have used them for 2years(too long) and after confirming I’m on month-month billing, they send me a bill for “final bill” + “adjustment” equaling $717stating I was on average billing . When I cancelled service I …
One word:yikes. I called to discuss my recent bill which was insanely high. The first representative did not really tell me anything that I already knew about the kilowatt usage. I was just trying to understand why people I know with homes …
I never had an electric bill $200.00. I live by myself in a 11,000 Sq ft home. When I’m not watching TV I unplug it. Same with coffee maker and phone charger. Plus I work 2 jobs. My last bill was almost $300.00. How is that possible? The …
I had to deal with the passing of my sister, and all I found to know that she used Green Mountain was a random checkbook entry – I reached out to their Customer Service, and I was treated like a STAR! They were amazing, and helpful and …
They are liars and theifs. They are only giving us 767 solar credits when we are producing over 1000kw each billing cycle. Go with another energy company.
Keila and Christen of Green Mountain Energy are awesome I was able to get my issue fixed not once but twice quicker than you can fry an egg can you say that about your electric company???? I’ll wait 🤣😂 …
I’ve had them for many years. 100% pollution-free energy is added to the grid with my account, so if many of us do this, it’s good. No problems with the convenient web site, or service. Good customer service, great company.
Just spent $1000 on a new refrigerator because GME shut my electricity off, with no notice, while I was away for a few months. My fridge was ruined and I got to replace it plus the contents. Yup.
Am given one star because the bill am getting is too high, I live in two bedroom apartment in which I work four days in a week and during those days my apartment is empty with know usage of electricity just the basic thing like my refrigerator that is in use and am paying $156-$160 plus every month.
I recommend. Better than the rest in terms of customer service and transparency. Diminishes the pain of paying the bills. Environmentally conscious too.
Always willing to be helpful with your account information and offering top notch assistance when needed. Highly recommend. I’ve been a customer for many years
This company has terrible customer service, most barely speak understandable English…after numerous calls to report a fraudulent account it’s still active…each call they demand something else to prove fraud.. have given police report …
Inadequate services, set up a deferment plan, paid the entire bill I owed, a for switch hold to be removed and green mountain stated I owed more money, dashboard with account information never reflects what they state. Reporting company to better business bureau, and Ulithi comission
I love the website and the updated information available to me at all times. Ever time I have called I have received amazing customer service. This company kinda rocks!
Horrible customer service. Tried to set up service and the woman I spoke with over the phone was extremely rude and short with me. I work in multi family properties and will no longer be recommending Green Mountain to my new tenants.
Only giving 2 stars due to the previous years of decent customer service/rates. New changes, new people, new rates…no longer affordable. How new customers get better rates and service is beyond me. Out with the old and in with the new I guess. Leaving them TODAY…
I spoke to Stephanie thru their chat. She was patient, understanding and conducted herself so professionally versus talking directly to someone on the phone. I appreciate all her help.
Thanks Stephanie!! She deserves a raise…
Jose was terrific in diagnosing my problem and quickly resolving it in less than 5 minutes! Love the online chat feature and the great plans with GM. It has been a great 4 years with Green Mountain!
It’s 100 degrees almost every day outside in Dallas and I keep my ac at 76 to try to handle the outrageous prices from this company and still will be charged over $300 this month for an apartment. I even shower once a day for less than 5 …
Due to address mix up our electricity was turned off. We were never told it was happening. Were in Texas 100÷ degrees. Took a day to get turned back on with a new reconnect. Of all things they were charging us to reconnect. Wth. Plus no …
Horrible customer service you all do nothing but extort your “loyal customers”. When there is a glitch with your app no one in your office wants to own their errors. Your company is predatory I would never recommend it to anyone. When asked …
They charged me an additional $20 for sending a payment notification by mail. All my payments were made on time and my service never had to be disconnected. Why they thought it was ok to add an unnecessary charge is beyond me. A courtesy call would have been much appreciated instead of robbing me blind.
the worst customer service , outsource to mexico and when you request those call center in mexico to forward the calls to their supervisors or managers , they refused and they never solve any problems, just waste your time on phone for even …
If you have solar panels don’t pick Green mountain Energy. After I called about a complain my bill start raising by a lot and they won’t help. I have never seen my electric bill this high. As a warning, stay away from green mountain energy. They will screw you over and won’t listen.
HORRIBLE POLICIES & CUSTOMER SERVICE. If could give NO stars I would. I’ve been a loyal customers with 2 addresses and upon trying to move my service and keep my rate I was lied to and manipulated by 3 service reps and as a result of a …
Green Mountain has been extremely easy to deal with when I have questions. I am not put on HOLD or stuck having a conversation with a computer. A live, breathing human actually talks politely and resolved the issue within minutes.
Their cheapest plan is a whopping 24 to 27 cents a kwh standard fixed rate.. Whether or not you calculate the Centerpoint and taxes. Literally every other company in the same service area is almost half that.
Been very happy with GME kilowatt charge especially now that I’m on seriously small fixed income. Been very happy with the GME customer service people when I have to talk to one. They’ve always been polite, professional and very helpful.
Paying my bill is simple thanks to GME’s computer prompting.
We senior citizens are tried of being treated like we are just another number. Its not very common to get a representative that really cares about its customers. And that they takes the time to treat us like human beings. It make us feel, that there are still people that still cares about us.
I am a new customer to Green Mountain and my bill was way higher than I expected. I got on a chat with a customer service rep named Christien. Christien was awesome! Very happy with the service. Christien answered every question I had …
I was on the phone asking for a supervisor, Their phone rep. would not let me talk to a supervisor. They stall and stall and stall. needless to say I recorded it all! Finally after about 30 Mins I got through to a supervisor. This company …
They are high as hell. From going from deep east Texas with my highest bill being $200 to switching to them and my bill is $381 to be exact. I haven’t down anything new my air stays on 74 during the day and 70 at night time. Just blows my mind how expensive they are. My mother has them also and pays $600 light bills.
The absolute worst power company I’ve ever had to deal with, my apartment only allows them and is the ONLY reason I’m forced to use them, if you can go with anyone else I would HIGHLY reccomend to do so. Worst company and customer service ever, liars and thieves really.
Very expensive company i enrolled into the average billing to save money. My bill goes up at around $10 extra dollars or more each pay cycle with the same amount energy saving practices being used. When i called on two different occasions …
Service is super easy to connect. Customer service is fast and efficient. Love the eco-friendliness of this company and its super easy app to monitor your impact! Nights are free. What more do you need. 5 Stars for me.
I have been a Green Mountain customer for several years. The billing and account interface is easy to use. I also like working with a company that provides 100% renewable energy.
Beware! I was on a Renewable Energy Credit plan that allowed me to build up credit for the excess energy my solar panels built up. I was advised by the person we bought the panels from that Green Mountain was changing the plans so that …
I’ve been a client well over 3 years I think and I had never had a problem with them and would always pay my bill up to 10 days before. I thought that would give me better standings with them but when my bill kept going up and up, it …
A representative of Green mountain 🏔️ energy lied to me to switch my plan from free nights all nighter to e 60 plus. He told me that I would still have the same free all nights on the new plan. But when my first Bill came out… I was …
I became a member of Green Mountain Energy over a month ago. I sure enough received my bill via text message but nothing I could actually take a look at. I tried to go to the web-site to view my bill. When I attempted to register, I …
Absolutely horrible company! If you are in the Houston area, it would be idiotic to go with these guys. They make it sound like they are a green, good for the earth company. They say they use solar but give you no proof. You’ll set your …
I just got with this company and i 💕 it the people are so wonderful so helpful i didn’t know what i was going to do but they was here the best light company people can go with and they are my number 1 …
After speaking with 6 different representatives in an effort to refund my 86 yr old mothers early cancellation fee there is nothing anyone of authority can do to reimburse her without sending documents to prove she no longer lives at the …
So after 5 years of being with Green Mountain I had to switch services. They never informed me of my plan expiring and automatically enrolled me into their month to month plan. I wasn’t aware this happened until they emailed me this …
I have been a Green Mountain customer for over twenty years. I started the service because it was the only environmentally conscious electricity company available at the time. I have stayed because the service has been wonderful. I am …
I’ve never had a worse experience with a company. Green Mountain erroneously terminated my energy service. I didn’t find out until two months later. Then I had to pay my apartment complex energy fees and vacancy fees in addition to back …
Very disappointed in this company. I have been paying for someone else’s apartment (an error on their end) for the last few months. I informed them last week when I observed this and it still hasn’t been rectified. Please handle this issue asap or I will be transferring to another company and we can settle things in civil court!
Best electricity company !! Change to another and came back after a few months. Customer service is excellent, and the app is very friendly, easy to use.
Good company, use for both business and my apartment. They set me up immediately. And importantly, it’s helping diversify energy sources into renewables.
You don’t provide a rollover for the over production of solar energy. Why would anyone choose to go with this company?? How is this helping the environment? It sounds like it only helps your bottom line. Yikes
Green mountain energy is a good company we haven’t had any problems as I said under survey they have done a good job so I highly recommend them thank you
The price goes up every month for no reasonable reason. They keep telling me because of the inflation!!!! I used to pay no more than 83 and sometimes 90. Now I pay 150 within 3 months and the price still goes up. It is insane
I had made a request to start service on 9-14-2022 for service. They said they would start service on 9-15-2022. However, when I called they said it won’t be started until 9-19-2022. I didn’t clear answer other than it was outside of …
One of the most expensive electric company, not practical at this period. I don’t appreciate these partnered apartments that only provides this company and no other choices. The HIDDEN FEES are EXTREMELY HIGH to stop their service. $300.00+ ( deffered fee +average), whatever that means.
CHEATERS!! Tooo much MONOPOLY. They keep charging late fee even when signed up for autopay. The payment automatically gets charged before the due date then why would you charge $50/$60/$10000 extra. Plzzz check ur statements every month or they’ll scam you for some irrelevant fees. WORST SERVICE, HIGHLY EXPENSIVE
I was a loyal customer for 5 years. Green Mountain Energy has completely disappointed me. Terrible customer service. Do not follow policy’s. They really screwed my family over. 0/10 I do NOT recommend this company. Stay away!
I have been with Green Mountain for 8 yrs and all of a sudden my electric bill jumped to 331.00 during the winter. I have called several times and spoke to many people who could not explain or help explain what is going on. All they will …
I would leave 0 if i could. Lights were pit in system to be discontinued…not by me. Account had to be remade with fees deducted for the request i never made. Now im getting threats of disconnected lights for the unpaid fee from before …
I was happy with this company until I decided to go solar, I assumed they could refer me to a reputable solar panel company. In reality they just sent my information to one of the worst companies out there, equisolar. So thanks a lot for one of the worst decisions I’ve ever made.
Have only been using Green Mountain Energy for about a month and, so far, everything has been excellent – pricing, communications with them, access to information including usage online and their messaging. …
I spent several hours on this site trying to get my daughter’s electricity switched to Green Mountain. She had been told it was taken care of at the beginning of December but found out Oncor didn’t do it without telling her or Green …
If I could rate Zero I would. This company ripped me off! Brand new to Texas and I chose renewable clean energy for obvious reasons. Let’s start with 1 person household 700 sqft apt. I’m a set it and forget it girl. 75-76°. No kids and I …
I have only been with them for a little over a month and I am impressed! I have already recommended their services to multiple friends and family. Very accessible website and true visibility. Great job guys.
I have been a customer for 8 years now and they just seem to get worse and less customer oriented. Need to train your employees on standard correct info. Here I am about to be disconnected tomorrow all because I was given the wrong info. …
This company is probably the best electric company i have ever been with,. These guys got my electric turned on in a matter of a couple of hours when I moved. The last electric company messed up my order and wouldn’t change it to the …
The website doesn’t clarify the real fees. It says you’ll pay $22.9 for 2000kWh. But it doesn’t say you’ll end up paying $25.2 if you use only 550kWh. It should have a calculator so you can see the real fees, as other companies do.
The most expensive company I’ve ever come across. Was lured to this company under false pretenses and told by customer service that my bills should be under $100 even in this recession. I’ve only had service for a week and my bill is …
I have been a Green Mountain Energy company customer for eight years. Never a problem with service. This is an easy way for me to contribute to going green without any effort.
This is by far the worse company ever. Due to a rise in prices with housing etc in Texas, we had been late on our bill a couple of times but always had paid it. Well, just because we were late they won’t refund our deposit. They also charged us 300 for a 2 bedroom apartment. This is crazy and it’s robbery
My first bill with GME was supposed to be the high bill since becoming a new customer and I am on a solar plan. I get my first bill and it’s under $50. If this is what I’ve signed up for then,” I LOVE IT”.
Rates have went up exponentially the past 3- months! My average bi was around $300 a month, as of late my bill has been $515-$565. I’ve made numerous calls to fix this problem and have been giving the run around! I’ve been hung up on the …
I have been with Green Mountain since I moved to Houston two years ago , and I just want to say I appreciate the willingness to work with people on their accounts. They really do not just care about the money they genuinely want to help in any way that they can. Thank you.
The worst experience I’ve had with a light company. I have been way over charged numerous times, customer service is no help, I actually had someone from customers service just hang up on me because I mentioned I wanted to end my contract …
HORRIBLE. I lived in a small one bed one bath apartment only 500 sq feet and had to move out due to roaches from the complex and they charged me $255.22 for a whole month when I wasn’t even living there! I moved everything out nothing …
I haven’t changed the temp on my thermostat all summer but all of a sudden my bill jumped up by $40 a month. They told me for my bill to go back to normal I would have to start keeping my thermostat at 78 degrees. In summer. In Texas. Scam company.. hope I never have to hear their name again after I move out of these apartments
It’s should be 0 stars!! This is one of the most fraudulent companies I have ever dealt with!! Do not do business with them. Signed contracts for 2 different address, 1 needed inspected, was done by next day and it was submitted. 1st …
Terrible and very expensive. I originally had bulb and then it was taken over by Green Mountain. My bill doubled every month to the point that I was paying $250 per month for a 1 bedroom apartment. I switched to a different company and now …
If 0 stars were possible, that would be what I left this company and that is all to do with their customer service. After having 1.5 hr of my time wasted on hold, being transferred to 6 different agents, having my calls disconnected in the …
These marketing guys are smart to trick you. My contract was ended and as I was about to go with the monthly plan, they asked me to switch to Average billing. There is no such thing called reduced rates they are just deferring it and going …
We are 10 year customers with Green Mountain Energy. Good customer service and onsite billing is very good. The website is easy to understand, navigate and their site has good information in regards to energy savings.
Just received my first bill and I was really disappointed, the amount charged is double what I’m used to paying. I’m a senior citizen on a fixed income living alone so I’m not sure why my bill was so high. I’m staying in prayer that it will go down a little bit. Thank you for this opportunity to share my experience.
Have a blessed day!
I just finished a terrible experience with Green Mountain Energy that ended in a $150 cancellation fee. Their prices marketing and shown is not close to the actual price that you sign on the contract. We ended up paying 2.5x the amount for energy that our neighbors paid, and just decided that we had enough.
My husband and I moved from a three br house to a one br apt. I requested paper billing for a couple of months. Month and half later no bill. Called company to get my charges. Guess what! Just as expensive as the house was. I can’t get out …
System glitch caused me to be double charged for a bill. Only options were to leave it there, dispute it which takes ten days or call my bank which takes 3-5 days. The charge was posted less than 10 minutes before. Customer service was great but not able to provide any really viable options. Such as cancelling one the payments.
I signed up for service to get into a solar buyback program. I was enrolled in a water conservation plan with no solar buyback. I had to call and change plans. The original representative i spoke to was less than knowledgeable about the plans that fulfilled my request
Green Mountain has been the best energy company since I converted over to solar in Texas. Champion Energies was the worst. TXU is average to poor for solar. I left Green Mountain to see if any better options in Texas and none found. I will stay with them permanently. They won me over! Thank you Green Mountain!
Automatically my power company changed from Infuse energy to Green Mountain Energy . With my old company , I get my current bill range from $90- 160 for 888 sqft apartment. From last 4 months with this company my current bill is $250 , they …
Green Mountain deliberately changes the due date of my bills to a date that I can not pay so they can charge me late fees. I have told this company over and over that I live on a fixed income and can not pay before a certain time. This company is better for the environment than taking care customers.
If you have solar do not go with them. They say your system is producing less than what your Solar Company is telling you. How am I still paying a 170 and something dollars during the summer when I have 36 panels on my house. I feel they are not giving me all my credits per month.
I cannot wait until my contract ends. All these people that are reporting less than satisfactory reviews, are not crazy! This company should not be allowed to exist! When comparing rates, the rep. spoke poorly about the other companies, …
Love my Green Mountain Energy. My electric bill is lower than it’s ever been. Finally put insulation in my attic after 30 some years, and now my weekly views of my electric bill is going down by 3 to 5 dollars a week. Bill for July was only $151.00.
Great company we have been using since 2017, always have great experience with customer service. The app is useful i can see daily how much electricity we are using and its green! I got a free google nest after resigning with them my last time.
After being an Infuse Energy customer for years our power was turned off in 100 degree heat. So far I have been on hold for 45 minutes and I am not happy. …
Extremely incompetent company. My bill showed two meter readings. One appeared to be correct, the other was not. Both were applied, causing a higher than normal bill. I called multiple times. Representatives told me a different story each …
Pricing is well within my means, I have no problems with this company. Customer Service is very helpful even volunteer to do the process for you but I ask them to let me do it so I will know how to do it next time. I let them know if I need …
Such a simple energy plan. I get weekly email updates , can easily access the app, can see how my use of energy affects the environment. Have had them over 2 years & never had to contact them for any reason. Would def recommend to a friend.
Do not use them. Period. I’m a single person in a 900 sqft apartment. My bill for the month of July was $451.15. It was my first month in my new apartment. When I called to see why it was so expensive, the agent told me my usage was average …
I had 2 meters on my property. I requested 1 be turned off so it could be taken over by another family member. The wrong meter was shut off on accident. When I called to correct this, they shut the correct meter off but didn’t turn on …
Have been a customer of green mountain for 3 yrs now. This has been the worst company yet far. I received a call from a agent thanking me of being a loyal customer and to tell me my plan expired and my new plan was higher than the plan I …
I am very disappointed with my experience at Green Mountain Energy. They put us on a plan we were not originally marketed for and then when we got our first bill it was extremely more expensive than everyone else around us. Our last bill …
I’ve been a customer for almost 5 years and never have I ever felt ripped off. Even when we had that winter freeze, I paid what I normally pay every month. Very trustworthy and earth friendly company.
I’ve been a customer with them off and on for many, many years. It’s always been a fine experience until now. I had to move out of my rental home on Sept. 11 due to sewage water flooding. I had nowhere to go and thus, nowhere to transfer my …
Our experience with this company is they deceptive and dishonest. We were told our plan was the best plan and to stay in said plan. Fast forward to today, our plan has doubled, with the explanation that our prior plan expired. Coincidently, …
If I could give 0 stars I would. This company is a JOKE! I was informed that I would have to pay a fee of $105 to cancel my average billing but then was told by a supervisor that the $105 would be a credit to my account. Moving forward, the …
Absolutely great customer service. I’ve been with Green Mountain for over 6 years and have never had any problems. And Gaddy was awesome today helping me figure out my renewal plan. I used the online chat option to avoid being on the phone and was blown away with how effortlessly everything was handled virtually. Thank you!!!
I have never had a problem with Green Mountain Energy. I have been their customer since 2011. The couple of times I have called they have been very helpful. It is so easy to go to their website and renew my plan, compare plans and/or to pay …
Love em. Great service. Great customer care. Easy to manage app. Secure. Good for the environment. No scams ever. In my Two years of being with them I’ve only spoken to one person who wasn’t helpful and even that went better than some other …
Love using Green Mountain Energy! The person who helped us sign up was super fast and helpful. I love knowing that we can use clean energy for our home and that they offer carbon-offsetting. Haven’t had any issues with them so far.
Renewed my Green Mountain renewable energy plan! Rates have gone up but I feel great about doing my part to reduce the use of fossil fuels.
I have been with them for less them 6 months and already have paid almost $600.00. They are dishonest and are liars!!!!! They did not inform me that a contract was involved and that it is a $150.00 fee for early cancellation. The service is …
the literal worst electricity company in the world – if you ever have dispute or need to speak with someone they send you to a call center in the middle of nowhere with people that do not know whats going on and only read you your profile …
I’ve had no issues with switching my services from one apartment to another, and I’ve now been with green mountain for 3 different apartment complexes in the DFW area. Everything is detailed in the app so you don’t even have to call to get …
More importantly than the service itself, I have been incredibly impressed with the customer service Green Mountain provides! I have used their support line both through the phone and through the chat – I was honestly very impressed with …
I love the average billing feature. Helps out a lot in this crazy Texas heat. The app is very user friendly and I love that I can set it all up on auto pay
Years ago, I used Green Mountain Energy and I also have it now. I love it!! I would definitely recommend them ❤️ I wouldn’t have any other electric company they’re the best!
This company is professional and human at the same time this is a rare quality in today’s world but when I lost my husband of 59 years in the middle of March they stood by me and helped me with my situation. I will forever remember the …
First and foremost, affordable rates for my one bedroom apartment. But, beware at the end of contract. They sent an email that said my plan was expiring (12 month contract) with a specific date, gave me a link for renewal options, and …
Best price ever! No hassle during this year’s awful blizzard in Texas due to the fixed rate. Also very easy to terminate due to we moving to a new place that doesn’t have green mountain access. Very smooth process overall with green mountain! Highly recommended!!!
Best energy company ever. We are based in Texas and we have used them since my husband and I got together about 3 and a half years ago. During the famous snow storm of 2021 this year, many places price gouged or were able to rip off people, …
I really like the service that is provided from Green Mountain. The only reason that I didn’t give them a five star is that I have two properties and I cannot manage the two accounts from the same login. If they made that technology change it would be five stars for sure!
GME has been very good to handling my electric services. I am grateful for their help and cause to sustainability, and their customer chat service has been wonderful help whenever I have questions or concerns to ask about my account or …
I have solar panels, how can my bill be over $600.?
Just shy of 3 years of being with green mountain and I have no problem paying an early term fee after the latest experiences with them. This is obviously just our experience and the people and issues we came across. The hidden fees they …
Site is very easy to view your bill and consumption of usage.
I have used Green Mountain Energy for the past 3 years and they have great plan choices and this has kept my monthly bill within manageable levels. Where I am moving they only have a Coop, so no competition, which means I will not have the …
I didn’t leave you all. I closed one account and open another with you all. I appreciate you all’s patience with me in trying to explain the situation. But, I’m happy with your staff very knowledgeable and I Thank you.
Thank you very much for a great service while I stay in Texas. Green Mountain Energy always responded my request swiftly. In particular, Sonia is highly professional. Thanks.
Worst energy company to use. Been screwed over many times by these people. Don’t trust green mountain energy
Worse Energy !!! company, they representatives mislead you with information making you think on thing. Then next week it’s another nobody is taking accountability or trying to assist the situation just continuing to tell me how unfortunate …
My experience echos several of the reviews below. I just went through an emotionally exhausting 2-hour process to understand why my final bill with Green Mountain was nearly $250 with the hopes of lessening the charge. Of course that didn’t …
GME was a refreshing change from the three previous energy vendors I’ve used, and has worn very well over the years. Their characteristics: …
Supporting the use of renewable energy plus a competitive rate were my reasons for signing up with Green Mountain several years ago, and renewing my contract gave me good options. Their website makes it easy to review energy expenses, fast and nicely constructed.
The best online customer service experience. The wait time was less than a 1-min. I recommend chatting with a representative vs calling.
Green Mountain Energy, we informed Green Mountain Energy we would be moving and not renewing out contract at a property we leased for six months. They even have a recording whereby we stated we were leaving and would not like to renew with …
Terrible company with customer service. When I moved a little over a year ago I got a ridiculously large bill, It was something like $631 dollars that I obviously couldn’t pay right away. A short time later they sent my account to …
I really support this company, they do a great job of showing the impact we are having with our energy bill every month.
you promote people to use less energy yet charge more for people who conserve and use less energy, where is the logic
They had a random persons credit card information instead of my automated bank account number I had set up! So It made me late despite me always paying on time. I was late for 2 weeks without knowing and they cut my service off. When I told …
This place is actually a scam. I lived in a 2 bedroom apartment and I was getting charged $100-$200 a month, and we don’t even used that much energy! We had all the stuff unplugged most of the time and our AC was at normal temp. I moved out …
Discouraging the app and website is so slow. They are 5 days behind. Not able to see my usage. Not good
Received a letter dated Sept 10 with the “Good News” that my Renewable Rewards plan is being cancelled and would be replaced with the Renewable Rewards Essential plan as of Sept 27. I have a 5KW solar system that generates about 10% more …
Been with GME for 4.5 years and very satisfied with the service. They have been quick to respond to any issues, which have been very few and minor in nature. Very happy with renewal process and the credits I have been making with their renewable plan. Have not paid an electric bill since I installed solar in Oct 2017 and using GME.
A responsible and very good company dedicated to satisfying the customer for its good capacity and use of clean energy
This is our first time using Green Mountain Energy. Our son used them before he sold his house and had high praise for the company. We have only used them for a little over a month but we have been very pleased with their service from the …
These people deserve zero stars. Every time I contacted them, they told me different inaccurate information. I didn’t live in my apartment for the last two weeks of service and suddenly my bill was $170 even though my emails said $2 a week. …
If you have solar panels DO NOT go with Green Mountain. Previously, if you produced more solar power than you used your credit rolled over to the next month. They’ve changed their plan so that any excess power you create, they do not credit …
We have now been using Green Mountain Energy for just over a month. We get weekly usage reports via email which shows a comparison of usage from past weeks. I really feel they give us the tools to manage our power consumption and reduce our carbon footprint. Very happy with the service.
It was a sweet deal last October, and then this September, they pulled their penny for penny buyback program for excess generated kilo and megawatts. I wanted to renew, but they broke the confidence I had in them, and went with a different …
I remember when I first started with Green Mountain back in 2016 our bill for a one bedroom was around $40 per month not even kidding. Fast forward to 2021 and its now $85 no issue however our contract has expired and they’re saying my …
I’ve been using Green Mountain for years and I’m very happy with them!
Another scamming electric company. When I called to setup my account they said it would be $60-$70 based on my electric usage which I know was 600-700 kWh. I then got my first months bill and they also charged me an additional $30 delivery …
This is the best electric company I’ve ever had. Sadly, I am moving out of their service area. However, I’d keep them if I could. Their customer service team is also very good and they let you solve almost any issue via chat as well. …
I decided on 1-Star because @greenmountain 1- allowed a competitor company poach my business. 2. notified me after the fact and then 3. charged ME exorbitant fees, essentially stealing funds from my account because my account was on …
Not satisfied. I have been a long time customer of Green Mountain. I completed a move service order on line, it was never completed but had to call back a month later to have it done over the phone. I was then charged for service at a …
I have a suggestion.
A green energy company offered to replace my thermostat with a new, more efficient one. I think that is an idea that is worth pursuing. …
Bryan was very helpful in helping me fix an account issue with my email.
the worst company to go thru. They screw you on your solar output and tell you all the time you owe them money.. go to TXU.
I’ve been a Green Mountain Energy customer for around 20 years. The reason is simple; competitive pricing and benefits to environment. I’m sure that if I went looking every year I could find a cheaper plan. But since the different …
This company is horrible!!!!! They debit your account twice and keep your overpayment until next billing statement. I’ve been waiting for 3wks for s refund!!!
Green Mountain gives weekly reports of my usage. Customer service is wonderful. As a new customer six years ago retiring from another state, they were the ONLY company to return my calls. I AM LOYAL. Customer service customer s everything. …
Dear Green Mountain Energy in TX: “I am satisfied, amazed, and proud of how you have provided Green energy to the power grid through my many years with Green Mountain. I wish I knew exactly where your Wind Turbans are located so I could …
Been with green mountain since I got my own apartment 3 years ago. I never pay too much for electricity (always under $75), AND I am reducing my carbon footprint. Win Win. Customer Service is also great. They are responsive and always …
I have been with Green Mountain for years and intend to stay. I appreciate the fact that I can choose solar and wind turbine to help the environment.
STAY AWAY FROM THIS COMPANY
I have been a customer with Green Mountain Energy for less than two weeks and have already had so many issues with them. …
Amazed at my bill. The temperature has warmed up and you are still charging me $ 40.00 a week. I do not see any evidence of our solar credit on the bill. I am regretting going with Green Mountain Energy!
Green Mountain Energy, is bottom of the barrel. I was in the hospital explained to customer service. Lady start laughing I requested a credit. She thought that was funny as well. The pricing is ridiculous. It should be a NEGATIVE 5 star. It …
Qualayshia was very helpful with my situation. She responded promptly, was very professional, and she handled it with no problems and fast I appreciate her service!
Our bill wasnt due till the 18th and they shut off our electric on the 16th WITHOUT SENDING US A DISCONNECT NOTICE. We have children at home. They dont work with their customers. We have a check for the FULL balance being sent but they have …
Issues with website. Won’t allow for Auto-pay setup, making one call directly.
Sold me a plan that was quoted to have no solar buyback cap and rollover credits and it turned out that rep quoted me the wrong information. Lost out on so much credits. Corporate pretty much told me I was out of luck and gave me $50 credit …
THE WORSE Customer service I have ever dealt with. I would not recommend theirs services to anyone or even an enemy. Several negative interactions with their representative. …
With the economy and inflation way it is today.. in this world they have taken great strives to go beyond helping and understanding of difficulties that everyone dealing with by working with us on our scheduling and affordably..I may not …
My goals for an electricity supply plan are that it is 100% green, reasonably priced, and has simple, fixed pricing plan. I don’t mind paying a bit of a premium to avoid pumping more carbon into the atmosphere. I do mind having to worry …
Good Evening;
I have been a loyal customer for almost five years. I have paid my bill on time, or requested an extension, especially through the Pandemic as I struggled to …
Been with Green Mountain Energy for two years, first year didn’t see any saving from my 13 solar panels. Green Mountain change buy rate (lower) than what the rate was for me to buy from the grid. Now the after changing providers Green …
I have used this energy service for at least 5 years now without complaint. However, last year was the first time I thought about changing energy providers after the issues during the freeze; but I respected their response after the debacle of last year’s freeze and that allowed me to feel good about remaining with them.
Great company. They work to save a small fraction of the environment, which is important to me. There are a couple different plans and you can choose between them (100% wind and hybrid). They are a bit more expensive than others, so I …
Hi…how are u? I hope ur ok…I appreciate the kind of honest I have with my company I appreciate the hospitality I thank u so much …stay bless…god ❤️🌹bless…🕊 …
Please be aware when you first setup your account with green mountain energy. I setup my account before moving to my apartment complex on time (if my account is not setup, the apartment complex does not let me move in). Two months went by …
Love the low prices and the agents are very helpful and knowledgeable as well!
Called in April for service to be set up in May at my new apartment. I got billed by the apartments for electricity for my first month because “it wasn’t under my name” so I gave Green Mountain a call to figure out why and they assured me …
Not pleased with the amount my bill is showing. I’m a returning customer and it’s just too much . My thermostat is set daily at 77
At first the bill was good for 2 bedroom now I’m paying like a house very expensive & I only renews because I’m still new her & I’ll give them A+ for customers service
Y’all let me tell you how Erik with green mountain energy just saved the day and didn’t even realize. I am moving and was trying to transfer my services. i was already down on my luck with my internet provider. I tried transferring my …
By far the worst energy company company that I have every worked with. Their website doesn’t allow you make payments online which forces you to call in. I can’t even sign up for auto pay online and used multiple browsers to try and nothing. …
I recommended any one to try out Green Mountain Energy, it saves me a lot of money. Wouldn’t change it had it over five years
This company has extremely misleading advertising on the choices for energy. The price they quote for the plans with the “bargains” is not accurate. I chose a plan that was 12.4 and free nights. Less than 1 hour later I called customer …
I was told that using green energy would cost me more money but I haven’t noticed much of a difference on my bills, even in summer. Loving all the tools that are in the app that let me track my daily usage, and it feels good to see that …
I have been a loyal customer for 11 years. I am in the process of selling my house and had my electricity transferred to my new place. I had electricity on at both places. I had to call Green Mountain today to turn electricity back on at my …
Worst company ever! We have solar panels and they told us that we would keep the same plan as before. We would get credit (be payed) if we go over. Come to find out they are “capping” us. I produce 110% NOT to be capped and still pay!! Go with another company if you have solar panels!
Avoid avoid avoid. Rates seem great when you are first trying to sign up, but somehow month after month my bill is higher. If you pay your bill one day after the due date, you get hit with a new price AND THEN a disconnection fee of $20. I …
Really good light company. Never had any problems the price is like all electricity.
We have solar panels and they are stealing from us every month. They are not honest do not trust them. They are selling the energy we produce and not paying for it. Bad company
One word – thieves. Does not have to be illegal to be wrong. Shame on you Greenmountain. – Update: just received a message from Green Mountain energy stating they do not want me to have that experience and to contact them to discuss …
I have only had this company for 2 months and I already had 2 times my light go out for more than 2 hours. Honestly I don’t recommend this company at all.
Making the switch from TXU was the BEST decision I ever made. I have saved thousands of dollars with my wind energy plan, the highest bill during the heat of summer was still half of the average bill from my previous provider. I love the …
I have been a customer for a little over 5 years & have no complaints. I appreciate that they provide wind generated energy at a reasonable price & I can’t say enough about their customer service representatives. I whole heartedly recommend Green Mountain to anyone who is looking for an energy provider.
My neighbor went into my home down in Mission TX to checkout our home before we arrived in Mission. We had (NO) power at all! I called Green Mountain they said I had moved to another provider (NOT) We went without power for about 3 months. …
Since I signed on with this company. I have been very well pleased with their services. My husband and I are on a fixed income and they have worked with us to find the best and lowest possible rates.
Great place to get your electricity. The All solar or All wind packages are especially good with lower rates.
akhira is the best. .she helped me with my concern and it was quick.. 🙂
For a company that says they are about “going green” they absolutely are not when it comes to consumer plans. For a company that promotes switching to solar and tries to get households to do so, they still find a way to charge high fees for …
I have been with Green Mountain for 10 plus years. I unfortunately have to find cheaper but their Customer Service is the BEST.
Seems with recent Texas legislation changes the concept of Net Metering is a thing of the past for now. Green Mountain’s renewable rewards plan is in my opinion the least worst option for those of us who have solar panels installed. …
They have great rates I have to be honest about that but they have a lot of fees. First if you don’t pay the bill on time they charge when they send a disconnection notice. This would be all fine and dandy if I was paying my bill weeks …
I’m giving a 2 star rating because hurray for helping the environment!
But let’s be honest. I live in a two bedroom apartment. At first, my bills were …
Green Mountain Energy is not a “green” company. They do not have a solar plan that has roll over of excess production. They only have a net monthly just like all of the non green electric companies. Do you self a favor and do not look at …
Average billing is a waste of time. It basically puts money in a Deferred state so you will have to pay it off at a different time. When you try to cancel average billing you have to pay back a balance unless you have a credit and the only …
The representative egg the electric company Green Mountain energy help me so so much and I appreciate her help I can’t pronounce her name but she was awesome that was my experience today and I do recommend people to get a green energy
They lied to me and told me I was on a solar program where they would not charge me anything if my solar energy production was more than my usage. When I called to find out why I was getting charged 50.00 a month. They told me that was the …
I do auto pay and they always send me an email early so I know how much my bill is and when to expect it to be drawn from my bank account. Doing this I never have to worry about payments even when out of town. Their rates are comparable to others. I like that they are eco friendly.
We’ve been a customer for many years and have never had anything negative to say about this company! I just had a chat with Cindy online and she walked me through the entire process of not only saving me money each month going forward but …
I have been most pleased with GME’s customer service and professionalism. They made it very easy for me to take over the electric bill when my mother passed away. And I plan to continue service with Green Mountain Energy for the foreseeable future.
If I could rate them a Zero I would. I wouldn’t recommend them for anyone! My bill started off as 2 something then went to 400 then to 900! When I work 12 hrs a day and was supposed to have free nights. The calm that’s how much I use when …
Years ago we were loyal customers to GME, until we found they were offering much cheaper rates to new customers and not allowing loyal customers to apply. We switched away for years, then when we moved we signed up again because they gave …
I love how the Green Mountain Energy has an app readily available. The app and the website is user friendly. Green Mountain has everything laid out well on the app and website showing everyday your usage and explaining how you’re helping the environment since switching with them. So far it is a great experience!
HELP PLEASE!!!
Green Mountain are abusive and cowardly, they charged me $800.00 for an invoice of $56.00 November 2019, I made a claim more than a year ago, the bank had to …
This electric company is the best! If there is a problem they fix as soon as possible and fast! During the pandemic they kept my electricity on with my slow payments and are still here to help after the pandemic if I need more time to pay my bill. Thank you for your service Green Mountain electric company
They are no longer a favorable provider if you have Solar (not installed by Green Mountain – this note is not about their home grown program). Effective in ’22 they are no longer providing credits for excess production. This means: 1) my …
Agents are very attentive and nice and try everything to help if you need extra time for your bill payments. Great company
I have problem with my billing Cost me $300 and $ 289 I don’t believe that I used to much power in my apartment, I don’t have no washer and dryer in my home, And I call customer service and The person told me that keep your Aircon on 76 …
I’ve been very happy with this company, they have been my provider since 2016.
Jose was a great help and answered all of my questions. I was able to renew my plan without any issues.
I have been a client of this company for a while and for about two years the service has been bad and the price is outrageous. Every time I call and explain to the operator when my bill is coming out, it’s like talking to the wall. Too expensive for a small apartment.
This is a horrible energy provider, I don’t wish anybody to be scammed like they did to me. They will deliberately raise your bill and when you called to ask why, they will talk you into another program supposed to lower your bill but not, …
The only reason I’m giving one star is because they are not friendly for houses with solar panels. Originally the company who installed my panels told me to go with Green Mountain but after the first of the year they changed things up. My …
I’ve been with Green Mountain Energy for 5 months. The transition was seamless. I signed up for a 3 year plan and I’m glad I did. The rates for my plan have been as they should be with no surprises. I have had no need to contact …
Am very glad I found Green Mountain, best utility company I have ever been associated with.
I love my energy company! I have been a client here for YEARS. I always get the best rates and the customer service reps here are amazing. Shout out to Ryan on that chat for helping me! He was awesome!
I’m only leaving 1 star because I have to in order to leave a review ! But whatever you do DO NOT GET GREEN MOUNTAIN AS YOUR ELECTRIC COMPANY! My mother in law has had them for a few months now and the first month the bill was decent (68$) …
Very disappointed about the service. Agent informed me about the wrong start date. 12th of July instead of 1st of July. Got a bill for $240 for 1000KWH on the 15th for free all nighter plan. Then I called the customer service. Of course …
I am enjoying the comfort of not paying high energy bill’s. Customer services is awesome
.
Been a customer for years to be disconnected for 45 cents. And they claim I signed a 2 year contract. Very disappointing. I want my star back.
This is the greatest power company I have ever used in my 50 years of life! They have always had the greatest customer service! When I was scared to call because I couldn’t pay they worked with me for months to get back on track & never cut …
Was with this company for over 5+ years no problems but every since this major inflation this company has demonstrated pure selfishness! One late payment they give you a couple weeks tops to pay it or they turn off your power with no regard …
They ask more information on the phone to talk with me than they will for some random person to call in an cancel the service. They have cost me time and money because of their negligence and top of that kept me on hold for 15 minutes so they wouldn’t have to talk with me. I’m extremely disappointed with the company.
Really appreciated the excellent service from Green Mountain service representative. He quickly and kindly answered my question about my billing. I had gotten a new credit card and not notified GM. Wish all companies had such well-trained friendly personnel.
I don’t feel like they understand my situation. I have a disabled spouse & sometimes I have to use any money I have to buy supplies for him.
“The service I receive is extremely good!! Since inflation has risen I have been struggling to pay my bills and always call Green Mountain for an extension”
DO NOT USE THIS COMPANY!! I have used them for 2years(too long) and after confirming I’m on month-month billing, they send me a bill for “final bill” + “adjustment” equaling $717stating I was on average billing . When I cancelled service I …
The agent was helpful and helped me renew my contract thanks green mountain I look forward for many more years as customer
Very nice .never have a had issues with them and will always tell my friends about the company
Ten years with Green Mountain Energy and counting. Great customer service! Alfonse was a gem.
Im hoping to enjoy my srevice with you’ll and Sergio try to help set up my Account thank you for your help.
One word:yikes. I called to discuss my recent bill which was insanely high. The first representative did not really tell me anything that I already knew about the kilowatt usage. I was just trying to understand why people I know with homes …
I never had an electric bill $200.00. I live by myself in a 11,000 Sq ft home. When I’m not watching TV I unplug it. Same with coffee maker and phone charger. Plus I work 2 jobs. My last bill was almost $300.00. How is that possible? The …
I had to deal with the passing of my sister, and all I found to know that she used Green Mountain was a random checkbook entry – I reached out to their Customer Service, and I was treated like a STAR! They were amazing, and helpful and …
Paola was the representative that helped me. She was very patient and informative with my bill! Excellent customer service!!!
Gabby was professional, showed empathy, knowledge and understanding. I’ll expect my email from Green Mountain with the confirmation. Thank you!
Absolutely love everything about this company. I’m very happy I switched to green mountain.
We love Green Mountain, Great Service, in our years with them, we have never had any major problems. and is Ecological.
They are liars and theifs. They are only giving us 767 solar credits when we are producing over 1000kw each billing cycle. Go with another energy company.
Keila and Christen of Green Mountain Energy are awesome I was able to get my issue fixed not once but twice quicker than you can fry an egg can you say that about your electric company???? I’ll wait 🤣😂 …
I’ve had them for many years. 100% pollution-free energy is added to the grid with my account, so if many of us do this, it’s good. No problems with the convenient web site, or service. Good customer service, great company.
Just spent $1000 on a new refrigerator because GME shut my electricity off, with no notice, while I was away for a few months. My fridge was ruined and I got to replace it plus the contents. Yup.
Am given one star because the bill am getting is too high, I live in two bedroom apartment in which I work four days in a week and during those days my apartment is empty with know usage of electricity just the basic thing like my refrigerator that is in use and am paying $156-$160 plus every month.
I recommend. Better than the rest in terms of customer service and transparency. Diminishes the pain of paying the bills. Environmentally conscious too.
Always willing to be helpful with your account information and offering top notch assistance when needed. Highly recommend. I’ve been a customer for many years
This company has terrible customer service, most barely speak understandable English…after numerous calls to report a fraudulent account it’s still active…each call they demand something else to prove fraud.. have given police report …
Inadequate services, set up a deferment plan, paid the entire bill I owed, a for switch hold to be removed and green mountain stated I owed more money, dashboard with account information never reflects what they state. Reporting company to better business bureau, and Ulithi comission
I love the website and the updated information available to me at all times. Ever time I have called I have received amazing customer service. This company kinda rocks!
Horrible customer service. Tried to set up service and the woman I spoke with over the phone was extremely rude and short with me. I work in multi family properties and will no longer be recommending Green Mountain to my new tenants.
Only giving 2 stars due to the previous years of decent customer service/rates. New changes, new people, new rates…no longer affordable. How new customers get better rates and service is beyond me. Out with the old and in with the new I guess. Leaving them TODAY…
I spoke to Stephanie thru their chat. She was patient, understanding and conducted herself so professionally versus talking directly to someone on the phone. I appreciate all her help.
Thanks Stephanie!! She deserves a raise…
Jose was terrific in diagnosing my problem and quickly resolving it in less than 5 minutes! Love the online chat feature and the great plans with GM. It has been a great 4 years with Green Mountain!
Just got a $303 light bill for my one bedroom apt. Yeah I’m paying that and that $150 cancellation fee. That’s $453 for a month of service smh.
It’s 100 degrees almost every day outside in Dallas and I keep my ac at 76 to try to handle the outrageous prices from this company and still will be charged over $300 this month for an apartment. I even shower once a day for less than 5 …
Due to address mix up our electricity was turned off. We were never told it was happening. Were in Texas 100÷ degrees. Took a day to get turned back on with a new reconnect. Of all things they were charging us to reconnect. Wth. Plus no …
Horrible customer service you all do nothing but extort your “loyal customers”. When there is a glitch with your app no one in your office wants to own their errors. Your company is predatory I would never recommend it to anyone. When asked …
They charged me an additional $20 for sending a payment notification by mail. All my payments were made on time and my service never had to be disconnected. Why they thought it was ok to add an unnecessary charge is beyond me. A courtesy call would have been much appreciated instead of robbing me blind.
the worst customer service , outsource to mexico and when you request those call center in mexico to forward the calls to their supervisors or managers , they refused and they never solve any problems, just waste your time on phone for even …
If you have solar panels don’t pick Green mountain Energy. After I called about a complain my bill start raising by a lot and they won’t help. I have never seen my electric bill this high. As a warning, stay away from green mountain energy. They will screw you over and won’t listen.
HORRIBLE POLICIES & CUSTOMER SERVICE. If could give NO stars I would. I’ve been a loyal customers with 2 addresses and upon trying to move my service and keep my rate I was lied to and manipulated by 3 service reps and as a result of a …
Green Mountain has been extremely easy to deal with when I have questions. I am not put on HOLD or stuck having a conversation with a computer. A live, breathing human actually talks politely and resolved the issue within minutes.
Their cheapest plan is a whopping 24 to 27 cents a kwh standard fixed rate.. Whether or not you calculate the Centerpoint and taxes. Literally every other company in the same service area is almost half that.
Been very happy with GME kilowatt charge especially now that I’m on seriously small fixed income. Been very happy with the GME customer service people when I have to talk to one. They’ve always been polite, professional and very helpful.
Paying my bill is simple thanks to GME’s computer prompting.
We senior citizens are tried of being treated like we are just another number. Its not very common to get a representative that really cares about its customers. And that they takes the time to treat us like human beings. It make us feel, that there are still people that still cares about us.
I am a new customer to Green Mountain and my bill was way higher than I expected. I got on a chat with a customer service rep named Christien. Christien was awesome! Very happy with the service. Christien answered every question I had …
I was on the phone asking for a supervisor, Their phone rep. would not let me talk to a supervisor. They stall and stall and stall. needless to say I recorded it all! Finally after about 30 Mins I got through to a supervisor. This company …
They are high as hell. From going from deep east Texas with my highest bill being $200 to switching to them and my bill is $381 to be exact. I haven’t down anything new my air stays on 74 during the day and 70 at night time. Just blows my mind how expensive they are. My mother has them also and pays $600 light bills.
The absolute worst power company I’ve ever had to deal with, my apartment only allows them and is the ONLY reason I’m forced to use them, if you can go with anyone else I would HIGHLY reccomend to do so. Worst company and customer service ever, liars and thieves really.
Very expensive company i enrolled into the average billing to save money. My bill goes up at around $10 extra dollars or more each pay cycle with the same amount energy saving practices being used. When i called on two different occasions …
Service is super easy to connect. Customer service is fast and efficient. Love the eco-friendliness of this company and its super easy app to monitor your impact! Nights are free. What more do you need. 5 Stars for me.
I have been a Green Mountain customer for several years. The billing and account interface is easy to use. I also like working with a company that provides 100% renewable energy.
Beware! I was on a Renewable Energy Credit plan that allowed me to build up credit for the excess energy my solar panels built up. I was advised by the person we bought the panels from that Green Mountain was changing the plans so that …
I’ve been a client well over 3 years I think and I had never had a problem with them and would always pay my bill up to 10 days before. I thought that would give me better standings with them but when my bill kept going up and up, it …
A representative of Green mountain 🏔️ energy lied to me to switch my plan from free nights all nighter to e 60 plus. He told me that I would still have the same free all nights on the new plan. But when my first Bill came out… I was …
I became a member of Green Mountain Energy over a month ago. I sure enough received my bill via text message but nothing I could actually take a look at. I tried to go to the web-site to view my bill. When I attempted to register, I …
Absolutely horrible company! If you are in the Houston area, it would be idiotic to go with these guys. They make it sound like they are a green, good for the earth company. They say they use solar but give you no proof. You’ll set your …
I just got with this company and i 💕 it the people are so wonderful so helpful i didn’t know what i was going to do but they was here the best light company people can go with and they are my number 1 …
After speaking with 6 different representatives in an effort to refund my 86 yr old mothers early cancellation fee there is nothing anyone of authority can do to reimburse her without sending documents to prove she no longer lives at the …
So after 5 years of being with Green Mountain I had to switch services. They never informed me of my plan expiring and automatically enrolled me into their month to month plan. I wasn’t aware this happened until they emailed me this …
I have been a Green Mountain customer for over twenty years. I started the service because it was the only environmentally conscious electricity company available at the time. I have stayed because the service has been wonderful. I am …
I’ve never had a worse experience with a company. Green Mountain erroneously terminated my energy service. I didn’t find out until two months later. Then I had to pay my apartment complex energy fees and vacancy fees in addition to back …
Very disappointed in this company. I have been paying for someone else’s apartment (an error on their end) for the last few months. I informed them last week when I observed this and it still hasn’t been rectified. Please handle this issue asap or I will be transferring to another company and we can settle things in civil court!
Best electricity company !! Change to another and came back after a few months. Customer service is excellent, and the app is very friendly, easy to use.
Good company, use for both business and my apartment. They set me up immediately. And importantly, it’s helping diversify energy sources into renewables.
You don’t provide a rollover for the over production of solar energy. Why would anyone choose to go with this company?? How is this helping the environment? It sounds like it only helps your bottom line. Yikes
Green mountain energy is a good company we haven’t had any problems as I said under survey they have done a good job so I highly recommend them thank you
The price goes up every month for no reasonable reason. They keep telling me because of the inflation!!!! I used to pay no more than 83 and sometimes 90. Now I pay 150 within 3 months and the price still goes up. It is insane
I had made a request to start service on 9-14-2022 for service. They said they would start service on 9-15-2022. However, when I called they said it won’t be started until 9-19-2022. I didn’t clear answer other than it was outside of …
One of the most expensive electric company, not practical at this period. I don’t appreciate these partnered apartments that only provides this company and no other choices. The HIDDEN FEES are EXTREMELY HIGH to stop their service. $300.00+ ( deffered fee +average), whatever that means.
CHEATERS!! Tooo much MONOPOLY. They keep charging late fee even when signed up for autopay. The payment automatically gets charged before the due date then why would you charge $50/$60/$10000 extra. Plzzz check ur statements every month or they’ll scam you for some irrelevant fees. WORST SERVICE, HIGHLY EXPENSIVE
I was a loyal customer for 5 years. Green Mountain Energy has completely disappointed me. Terrible customer service. Do not follow policy’s. They really screwed my family over. 0/10 I do NOT recommend this company. Stay away!
I have been with Green Mountain for 8 yrs and all of a sudden my electric bill jumped to 331.00 during the winter. I have called several times and spoke to many people who could not explain or help explain what is going on. All they will …
I would leave 0 if i could. Lights were pit in system to be discontinued…not by me. Account had to be remade with fees deducted for the request i never made. Now im getting threats of disconnected lights for the unpaid fee from before …
I was happy with this company until I decided to go solar, I assumed they could refer me to a reputable solar panel company. In reality they just sent my information to one of the worst companies out there, equisolar. So thanks a lot for one of the worst decisions I’ve ever made.
HORRIBLE EXPERIENCE. STAY AWAY from this company. I wish there is a negative star. …
Have only been using Green Mountain Energy for about a month and, so far, everything has been excellent – pricing, communications with them, access to information including usage online and their messaging. …
I spent several hours on this site trying to get my daughter’s electricity switched to Green Mountain. She had been told it was taken care of at the beginning of December but found out Oncor didn’t do it without telling her or Green …
If I could rate Zero I would. This company ripped me off! Brand new to Texas and I chose renewable clean energy for obvious reasons. Let’s start with 1 person household 700 sqft apt. I’m a set it and forget it girl. 75-76°. No kids and I …
I have only been with them for a little over a month and I am impressed! I have already recommended their services to multiple friends and family. Very accessible website and true visibility. Great job guys.
I have been a customer for 8 years now and they just seem to get worse and less customer oriented. Need to train your employees on standard correct info. Here I am about to be disconnected tomorrow all because I was given the wrong info. …
This company is probably the best electric company i have ever been with,. These guys got my electric turned on in a matter of a couple of hours when I moved. The last electric company messed up my order and wouldn’t change it to the …
The website doesn’t clarify the real fees. It says you’ll pay $22.9 for 2000kWh. But it doesn’t say you’ll end up paying $25.2 if you use only 550kWh. It should have a calculator so you can see the real fees, as other companies do.
The most expensive company I’ve ever come across. Was lured to this company under false pretenses and told by customer service that my bills should be under $100 even in this recession. I’ve only had service for a week and my bill is …
I have been a Green Mountain Energy company customer for eight years. Never a problem with service. This is an easy way for me to contribute to going green without any effort.
This is by far the worse company ever. Due to a rise in prices with housing etc in Texas, we had been late on our bill a couple of times but always had paid it. Well, just because we were late they won’t refund our deposit. They also charged us 300 for a 2 bedroom apartment. This is crazy and it’s robbery
My first bill with GME was supposed to be the high bill since becoming a new customer and I am on a solar plan. I get my first bill and it’s under $50. If this is what I’ve signed up for then,” I LOVE IT”.
Rates have went up exponentially the past 3- months! My average bi was around $300 a month, as of late my bill has been $515-$565. I’ve made numerous calls to fix this problem and have been giving the run around! I’ve been hung up on the …
I have been with Green Mountain since I moved to Houston two years ago , and I just want to say I appreciate the willingness to work with people on their accounts. They really do not just care about the money they genuinely want to help in any way that they can. Thank you.
The worst experience I’ve had with a light company. I have been way over charged numerous times, customer service is no help, I actually had someone from customers service just hang up on me because I mentioned I wanted to end my contract …
HORRIBLE. I lived in a small one bed one bath apartment only 500 sq feet and had to move out due to roaches from the complex and they charged me $255.22 for a whole month when I wasn’t even living there! I moved everything out nothing …
I haven’t changed the temp on my thermostat all summer but all of a sudden my bill jumped up by $40 a month. They told me for my bill to go back to normal I would have to start keeping my thermostat at 78 degrees. In summer. In Texas. Scam company.. hope I never have to hear their name again after I move out of these apartments
It’s should be 0 stars!! This is one of the most fraudulent companies I have ever dealt with!! Do not do business with them. Signed contracts for 2 different address, 1 needed inspected, was done by next day and it was submitted. 1st …
Terrible and very expensive. I originally had bulb and then it was taken over by Green Mountain. My bill doubled every month to the point that I was paying $250 per month for a 1 bedroom apartment. I switched to a different company and now …
If 0 stars were possible, that would be what I left this company and that is all to do with their customer service. After having 1.5 hr of my time wasted on hold, being transferred to 6 different agents, having my calls disconnected in the …
These marketing guys are smart to trick you. My contract was ended and as I was about to go with the monthly plan, they asked me to switch to Average billing. There is no such thing called reduced rates they are just deferring it and going …
We are 10 year customers with Green Mountain Energy. Good customer service and onsite billing is very good. The website is easy to understand, navigate and their site has good information in regards to energy savings.
Just received my first bill and I was really disappointed, the amount charged is double what I’m used to paying. I’m a senior citizen on a fixed income living alone so I’m not sure why my bill was so high. I’m staying in prayer that it will go down a little bit. Thank you for this opportunity to share my experience.
Have a blessed day!
I just finished a terrible experience with Green Mountain Energy that ended in a $150 cancellation fee. Their prices marketing and shown is not close to the actual price that you sign on the contract. We ended up paying 2.5x the amount for energy that our neighbors paid, and just decided that we had enough.
My husband and I moved from a three br house to a one br apt. I requested paper billing for a couple of months. Month and half later no bill. Called company to get my charges. Guess what! Just as expensive as the house was. I can’t get out …
System glitch caused me to be double charged for a bill. Only options were to leave it there, dispute it which takes ten days or call my bank which takes 3-5 days. The charge was posted less than 10 minutes before. Customer service was great but not able to provide any really viable options. Such as cancelling one the payments.
I signed up for service to get into a solar buyback program. I was enrolled in a water conservation plan with no solar buyback. I had to call and change plans. The original representative i spoke to was less than knowledgeable about the plans that fulfilled my request
Green Mountain has been the best energy company since I converted over to solar in Texas. Champion Energies was the worst. TXU is average to poor for solar. I left Green Mountain to see if any better options in Texas and none found. I will stay with them permanently. They won me over! Thank you Green Mountain!
Automatically my power company changed from Infuse energy to Green Mountain Energy . With my old company , I get my current bill range from $90- 160 for 888 sqft apartment. From last 4 months with this company my current bill is $250 , they …
Green Mountain deliberately changes the due date of my bills to a date that I can not pay so they can charge me late fees. I have told this company over and over that I live on a fixed income and can not pay before a certain time. This company is better for the environment than taking care customers.
If you have solar do not go with them. They say your system is producing less than what your Solar Company is telling you. How am I still paying a 170 and something dollars during the summer when I have 36 panels on my house. I feel they are not giving me all my credits per month.
I cannot wait until my contract ends. All these people that are reporting less than satisfactory reviews, are not crazy! This company should not be allowed to exist! When comparing rates, the rep. spoke poorly about the other companies, …
Love my Green Mountain Energy. My electric bill is lower than it’s ever been. Finally put insulation in my attic after 30 some years, and now my weekly views of my electric bill is going down by 3 to 5 dollars a week. Bill for July was only $151.00.
Great company we have been using since 2017, always have great experience with customer service. The app is useful i can see daily how much electricity we are using and its green! I got a free google nest after resigning with them my last time.
After being an Infuse Energy customer for years our power was turned off in 100 degree heat. So far I have been on hold for 45 minutes and I am not happy. …
Extremely incompetent company. My bill showed two meter readings. One appeared to be correct, the other was not. Both were applied, causing a higher than normal bill. I called multiple times. Representatives told me a different story each …
Pricing is well within my means, I have no problems with this company. Customer Service is very helpful even volunteer to do the process for you but I ask them to let me do it so I will know how to do it next time. I let them know if I need …
Such a simple energy plan. I get weekly email updates , can easily access the app, can see how my use of energy affects the environment. Have had them over 2 years & never had to contact them for any reason. Would def recommend to a friend.
Do not use them. Period. I’m a single person in a 900 sqft apartment. My bill for the month of July was $451.15. It was my first month in my new apartment. When I called to see why it was so expensive, the agent told me my usage was average …
I had 2 meters on my property. I requested 1 be turned off so it could be taken over by another family member. The wrong meter was shut off on accident. When I called to correct this, they shut the correct meter off but didn’t turn on …
Have been a customer of green mountain for 3 yrs now. This has been the worst company yet far. I received a call from a agent thanking me of being a loyal customer and to tell me my plan expired and my new plan was higher than the plan I …
I am very disappointed with my experience at Green Mountain Energy. They put us on a plan we were not originally marketed for and then when we got our first bill it was extremely more expensive than everyone else around us. Our last bill …
I’ve been a customer for almost 5 years and never have I ever felt ripped off. Even when we had that winter freeze, I paid what I normally pay every month. Very trustworthy and earth friendly company.
I’ve been a customer with them off and on for many, many years. It’s always been a fine experience until now. I had to move out of my rental home on Sept. 11 due to sewage water flooding. I had nowhere to go and thus, nowhere to transfer my …
Our experience with this company is they deceptive and dishonest. We were told our plan was the best plan and to stay in said plan. Fast forward to today, our plan has doubled, with the explanation that our prior plan expired. Coincidently, …
If I could give 0 stars I would. This company is a JOKE! I was informed that I would have to pay a fee of $105 to cancel my average billing but then was told by a supervisor that the $105 would be a credit to my account. Moving forward, the …
Absolutely great customer service. I’ve been with Green Mountain for over 6 years and have never had any problems. And Gaddy was awesome today helping me figure out my renewal plan. I used the online chat option to avoid being on the phone and was blown away with how effortlessly everything was handled virtually. Thank you!!!
After being a customer for years, I have been extremely disappointed with their customer service these last few months. …
I have never had a problem with Green Mountain Energy. I have been their customer since 2011. The couple of times I have called they have been very helpful. It is so easy to go to their website and renew my plan, compare plans and/or to pay …
Love em. Great service. Great customer care. Easy to manage app. Secure. Good for the environment. No scams ever. In my Two years of being with them I’ve only spoken to one person who wasn’t helpful and even that went better than some other …