Grinnell Mutual, in business since 1909, is the 108th-largest property casualty insurance company in the United States and the largest primary reinsurer of farm mutual companies in North America. Our products are available in 17 states. Grinnell Mutual’s mission is to cultivate our trusted relationships. With member mutuals, we do this by providing state-of-the-art reinsurance solutions and consultative services focusing on members’ success. With agents, we do this by providing insurance solutions with a focus on ease of doing business. With policyholders, we do this by fulfilling our promise to help them in their times of need. With employees, we do this by providing an innovative environment where they are empowered to be their best. We have earned an ‘A’ (Excellent) rating for financial strength from A.M. Best since 1991 and have been a Property-Casualty Wards 50 Company since 2016. We have also been recognized as an Iowa Top Workplace since 2011.
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
4215 Highway 146, Grinnell, IA 50112
Worst costumer service always find excuses not to pay. Had them for so many years and when we need them they don’t help.I don’t recommend.
Excellent venue
Not recommended.
Insurance
Great place to work.
Nice parking lot.
Great company to work for!
Always helpful and kind
Great company! I love working here!
Took good care of me with my insurance claim!!
Courtney is a really good agent
Beautiful new lobby. The new convention center is great. Even the older areas are well maintained.
I have used Grinnell for years and am very impressed with the customer service and rates.
Paid my bill by phone, it was quick and easy.
Great company with employees that care and are engaged in the protection of their insureds and success of their agent partners.
Our company loves working with Val Kaiser–she is a very knowledgeable person and a ray of sunshine!!!
I was a loyal customer and they decided they didn’t care any more and wouldn’t allow me to make payment when I was going through a tough time!
DO NOT USE THIS COMPANY!
Very disapointed with how they handled the insurance claim for our business. Now i know not to use them for our 2nd location. Will be switching our main location as well.
Insurance with them has been affordable, haven’t had a problem yet.
I would not get insurance at this company this insurance company is a horrible insurance company to deal with .It has been four weeks and I still have not received a check for my vehicle .They have taken 100% of the responsibility and I …
Customer service is nonexistent. Agent hang up on you, Claims service is a joke, worst insurance company out there. Adjuster is a piece of work. Sad!
They said i owed them money, i paid the money, then a collections company sent a letter. I immediately sent the collections company proof of payment…. Grinnell you suck.
My unrelated case was handled professionally with a satisfactory result. I was not expecting this company to go the extra mile in my favor but I was impressed with their resolve! Special thanks to Heather.
Don’t waste your money with this insurance company. They won’t pay on a basic liability claim by using a loophole. Disgusting business model
I met Adam Hade from Grinnell Mutual at an Image of WI meeting in 2019, that meeting eased my transition from insurance carrier employment in 2019 to independent agency owner in 2020. Our prior relationship and previous discussions greatly …
The most unprofessional, untrustworthy insurance co. out there. I could not be more unhappy just trying to provide insurance for my small business. It will be my mission to go out of my way to steer anyone away from this company.
What a terrible company. Pictures, witness, factual claim they denied. They know that a $400 claim isn’t worth going to court. Worst insurance experience ever and Yvonne is rude.
I’ve had Grinnell Mutual for almost 15 years now, and when I had an unfortunate event happen, they denied my claim. Insurance isn’t something that comes cheap and you hope that the company you’ve been with since you began driving will be there for you when something does happen, in my case, Grinnell Mutual was not there.
I’ve had this insurance company for a long time now and had my 1st accident , it was quick and easy getting things done and taken care of. I have pretty cheap insurance for have had a dui and a wreakless opp sometime ago … They are fast and friendly
Grinnell is a joke I was told that they are going to drop my coverage next month due to not reporting a roommate to them so they could add him to my insurance he doesn’t hasn’t nor will drive my tahoe let alone my Harley. Keep in mind I have a very clean driving record as well as 18 years in the US Amy yeah thanks for your service.
The worst of the worst. This is the company that helps the insurance industry keeps its bad reputation for not helping people and being miserly in practice. Had a horrible experience with Cheryl the commercial adjuster. If you want to be …
If I could have given them -5 I would have. Nothing like paying $1000s in property insurance over the last 10 years to get jerked around by this company and their adjustor — get an estimate get the work done and they refuse to pay — …
My daughter was t-boned going through and intersection on Sunday, October 1st. It was the fault of a client of Grinnell Mututal… he was ticketed for failure to yield. We had a little miscommunication in the beginning because the guy …
I was told by one of their senior claims adjuster’s that if we didn’t like their decision to sue themVery deceptive in a way that they dealt with us know of several other churches that will not be renewing because of the way we were treated poor customer service.
We experienced major lightning damage at our church. Grinnell was awesome and fast to respond to our needs! I want to give a HUGE shout out to Melissa N. in the claims department! SHE WAS AWESOME and took great care of us! THANK YOU MELISSA GRINNEL MUTUAL!
I have made plans to drop this company as soon as my policy is up in May. I only had them for 6months and that was longer than they deserved. I attempted to pay my entire balance in full and woke up three days later to find they not only …
We had truck insurance with them. Postal service didn’t deliver the bill, returned to to them (which they have a record of.) They canceled our insurance. Didn’t bother to send a cancellation letter. Year later we discovered the problem, they won’t do anything to help us! Run, run as fast as you can from this company!
One of the most crooked companies you will ever come across. I tried to cancel my policy for several months and then received a letter in the mail saying I would be taken to collections if I did not pay my premium. I guess they didn’t want me changing my insurance coverage to a different company that was several hundred dollars cheaper.
We were T boned by a young lady that ran a light. The lady was nice and admitted she blew it. When we contacted Grinnell the case was assigned to an adjuster that won’t answer the phone or return calls. We were both bounced pretty hard. …
Good company until you need them. I got in an at fault accident because I hit a patch of black ice. I ran into a semi and totalled both vehicles which can happen to anyone. I was going the same speed as the semi under the speed limit. Then …
The worst is when you file a claim they are so slow it takes weeks. I totaled my truck last fall it took over a month before I heard anything. An agent never comes to take pictures. They expect you to do all work then they get mad if the …
Have had this insurance for two years and have never made a claim. Recently my truck was vandalized causing significant damage, to the point it wasn’t drive-able. Filed a police report, filed a claim, jumped through all the hoops I was …
I got t-boned from someone insured by Grinnell and there claims adjuster has been very rude to me on the phone like it was my fault. Most people would be nice to you if it was not your fault unlike the one that works at Grinnell. My …
I wouldn’t even give them one star but, in order to make a review I had to. My claim has been ongoing for 7-8 weeks, an easy claim mind you, but between laziness, vacations, ignoring me, and a super rude woman I unfortunately had to speak …
Worse experience of my life trying to cancel insurance. Called almost a month before my policy was up and was told “all you need to do is call your agency a couple days before it expires/renews and cancel” I called my agency and told them I …
I have been saddened to learn of Grinnell Mutual’s lack of a prompt response to the repairs needed for the Pentecostals Church of Greater Cedar Rapids due to the Durecho in August. From what I understand, a lack of proper funding to take …
Luckily I’ve never had to deal with filing a claim with them while they’ve been our Insurance provider…I can’t imagine what that would be like. Every single time I call, no matter what time of day it is, i have at least a 15 minute wait. …
If I could rate this company a zero, I would. Our neighborhood was hit with a hail storm last summer and almost every house in our neighborhood had major damage (roof/siding/windows/ etc.). We had grinnell come out to assess and they said …
I’ve had Grinnell Mutual for insurance for about 4 years and I have a really good driving record but a month ago I was t boned where the other guy ran a red light and was ticketed so had to put in a claim and that whole process was a …
Grinnel Mutual handled a claim involving a construction company they insure. It appears they are not familiar with the laws and regulations needed to insure such an agency. My experience with them has been nothing short of a nightmare. I …
I had an incident involving an animal of a policy holder of this company. My experience was top notch and my adjuster Kevin was very professional and quick in bringing my claim to a resolution. I had read several negative reviews about this …
This insurance company is fighting a claim after one of their clients backed up into the side of my car. The other driver apologetically admitted 100% fault at the time of the incident, along with his wife who was riding with him. Now I …
My experience with this company has been absolutely awful. A semi ran a red light on the highway and the driver of the semi was insured by this company. From the very start the adjuster that contacted me was rude, telling me that I needed …
If I could put negative stars, I would. I’ve had an open case for over 10 weeks… 10 WEEKS without a vehicle. This company refuses to call me back in a timely manner. Just for instance this week a ‘supervisor’ was to call me by the end of …
We had a house fire and our adjuster has not returned a single phone call in 24 days, nor have we been given any living allowance while we are displaced when multiple invoices have been submitted. The first thing I will do upon closure of this claim will be finding a new home owners insurance company.
I hit a deer with my truck. They were professional, polite and easily worked with the shop fixing my truck. They made my life easy.
The want to sell you insurance but when it’s time to USE the insurance coverage, VERY SLOW. …
They are one of the few insurance companies who actually care about their customers enough to pay for proper repairs. They have always been pleasant to work with. Thank you!!
someone hit my car from behind and I had to talk to customer service. Maureen Wilson, the woman who took my case, insulted me with a shouting and racist attitude and informed me that she did not want to see me again. This is the 2nd time this has happened to me with this insurance. I definitely do not recommend.
Cancelled my business insurance because someone at their office can’t read. Running a handyman, repair, maintenance company and they think I’m doing property management because my website says PM in a couple places. PM stands for planned maintenance. If they would have actually read my site they would see it’s fairly obvious. Unreal!
I was rear-ended by another driver with a Grinnell Mutual Insurance. Their adjuster, Tricia Todd, was very polite and considerate, very detailed, asked important questions, and was able to process my claim as quickly as possible. I feel …