As one of Florida’s largest community association management companies, GRS Community Management has designed a platform to care for communities where you want to live on Florida’s east and west coasts. Imagine tree lined streets and manicured lawns along with impeccable clubhouses and pools to welcome you home and impress your guests! With a solid foundation of over thirty years of association management experience, GRS knows how to create and preserve the beauty of our tropical lifestyle in sunny Florida. From the quality of managers we employ, to the financial expertise we provide, to our dedicated customer support team, every level of our management practice considers each community’s specific needs.
| Friday | 9AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 5PM |
| Tuesday | 9AM to 5PM |
| Wednesday | 9AM to 5PM |
| Thursday | 9AM to 5PM |
3900 WOODLAKE BLVD SUITE 309, Lake Worth, FL 33463
Every pool in the county open except ours. 90 degrees and kids forced to play with hoses in driveways instead of the pool their parents pay for. Just sad. Everyone in my community is upset. Lazy and incompetent management company.
If there was a way to give this place negative stars, I would. This is a place full of lying property managers. They are full of promises and then they will harass you and turn your community into a horrendous place to live. If you are looking for a property management company, go elsewhere. This one is not worth dealing with.
I have had good experiences at our HOA, especially with Mayra Nall. She is always helpful and responds quickly.
This is the most unorganized property management company I have ever worked with. No one seems to care or want to take responsibility for anything. I really don’t know how they obtain so much business with pitiful customer service record. I’m glad HUD is coming down on these HOA for the way they discriminate against certain buyers.
The worst customer service I have ever received!!! There is no one available, I always have to leave messages and never get a call back and emails are the same. The took out our HOA for the month even though we moved and they did not …
Writing a formal complaint to DBPR today. Words can’t begin to describe the utter disgust I’m feeling right now. Useless group of idiots. Praying I can get them shut down. I’ve already contacted my attorney. … after reading through the …
Truly AMAZING people. Since I stepped into the office I was immediately assisted. I saw an incredible staff at the front desk, helping every single customer, very dynamic and caring! I am absolutely impressed with this office which out stands from many others.
I’ve been having trouble with figuring out how to pay some fees, the women at the front desk were very helpful and were able to answer all my questions. …
They deserve 5 stars for being crooks. However they don’t advertise that service. When it comes to Property Maintenance they don’t do squat. When it comes to collecting money and doing nothing for it they are good at it.
This is a terrible property management company, not that there are any good ones. If your HOA is considering Banyan be warned they are unresponsive to residents (as Christine Blundon has clearly explained to our members “I work for the …
It has been a plesure visiting GRS Community Management, the front desk girls who attended me was Farhana Miah, very professional and kind
Thank You
Isachy Rumbaut
They charge a fee if you pay with a credit card, very high fee. Unfair
American Express Card not accepted.
They charge a fee if you pay with your checking account. …
The front desk receptionist Sally provided unforgettable customer service. She was extremely helpful and attentive to my problem. She was kind and courteous and helped solve my problem in a timely manner. Thank You Sally for your help!!!
Courtney Buchan from GRS was amazing. She was able to coordinate and work out a last minute emergency that needed to be done for a closing. She was efficient and prompt. Kudos to you Courtney!!!!!!!!
Never returned my call or responded to my email message.
What a wonderful and friendly front desk! 7 stars to the 2 ladies up front-Ruthann and Dulce. Super helpful and friendly! I hope to deal with these GRS ladies in the future!
They are the worst management company i have ever had. They never answer or return your calls, messages, or emails, yet proceed to send you a letter if there is dirt on your driveway or roof or your dog barks. They really need to improve …
No dealings with GRS corporate other than to report that emails regarding GRS’s Villaggio web page should not refer to it as Villaggio’s website (because it is NOT our website),and that the text on the Estoppel Reqeust Form on your website …
Can you leave no stars! They don’t provide a service at all. Don’t answer their phones or emails. Send a letter that you have a credit and then a late notice bill! Who is doing the accounting? I don’t think anyone even works in these offices. Most horrible company I have ever dealt with hands down!
This is one of the best experience that we ever had with this company especially the real estate agent Dwayne was very professional and very friendly he helped us through the process until the end I highly recommend him and his company, he was straight forward no around the bushes and fast responding
Worst Property Management company!!!! Horrible customer service, no resolve nor replies to my complaints! My entire backyard is muck and weeds from lack of proper drainage , can’t walk without sinking up to ankles, red ants for months , now …
Extreamly POOR if I had that choice! These people are the most unprofessional people I have ever had to deal with! I am in the Real Estate business and I have dealt with other HOA’s but never anything like this one! How can people on a …
I chair the ARC committee at Villaggio and Assistant General Manager, Shameeda Jabbar, acts as the secretary to the committee. My experience in working with her over the past several years has always been outstanding. Her work ethic and …
This is the worst management company ever! They don’t return phone calls. I’ve been waiting 3 months for them to change the burned out exterior lights around my townhouse. And to top it all off they threatened to tow my car because I parked …
Shawn, from GRS, is always very responsive, kind and knowledgeable. She is willing to get to the root of problems and makes sure the property is well maintained.
The management team of Lacy and Shemeda gave us excellent service as did the social director Casey anther assistant Karen. We are extremely happy and hope they stay forever
My experience with GRS Management has been Amazing .
Company from the top down is professional , friendly , responsive and
polite to all my needs and community (Drexel Park) needs .
I give NO STARS, but it won’t post unless I put at least 1!!!!!! This company borders on criminal practices! Besides the most uniformed people I have EVER SEEN! Once in an EXTREMELY rare occasion you get lucky to get someone to help even …
This company has been with us for over 8 years and has made many improvements to there system.
Our manager goes beyond her required hours to keep our community looking good and handling everyday problems with professionalism.
Harvey
The worst company. Truly. Lisa is terrible. Biggest waist of money our HOA has. The reviews are clear.
Great working with Lacy and her entire staff.
What a very dedicated group.
Karen was super whenever she had any children events
I observed Mike and Brian as they addressed all issues
Yes Shawn Thompson 👏 🙌 does a great job with Country Glen and Rivermill HOA in Lake Worth Fl. She gets the job done when asked of her and GRS Management. Great job Shawn. Don.S Country Glen At Rivermill. …
Nobody seems to be aware of where the payments go for the HOA, I pay through my bank and they NEVER receive them in time. They’ve lost now 4 checks and have the nerve to charge me late fees. Enroll in their resident portal? Good luck. …
A lot of the experience was confusing. I needed to call for explanation.
Hope that improves with time.
You still need to find the money for auto doors. …
Working with Claudia Bennis and Kathi Dougherty at Emerald Isle at Laguna Lakes has been an exceptional experience. They are extremely knowledgeable and really care about their community. Thank you both for all your hard work!
Got a parking violation, tried to remedy the issue but neither of the provided phone numbers work. Ive lived here for over a year, this “Management Team” is a joke. Do your jobs and start acting like an actual business. …
Excellent association management. I always hear my friends talk about how unhappy they are with the way their HOA’s are run, but my experience has been the complete opposite. When problems within the community come up, banyan property …
Kevin Quinn and his team at GRS were awesome to work with! Super fast and responsive! It is refreshing to work with companies like this with such great customer service. Keep it up!
I have been a tenet since early March. I was approved and screened through this company, but I have yet to receive my parking decal, as the process is nearly impossible for someone who works a full-time job. I also asked about handicapped …
I cannot believe a company like this even exists and doing business in Florida, and have control over so many people’s lives. A home is usually the biggest investment in a family’s life. GRS mgt. co. is out to destroy your property value …
I will like to Thank you to Mrs : Farhana Miah for taking care and revering my application., in a very professional manner. Thanks from Dayana Abreu . 😊 …
I contacted the office today because I needed assistance with a w9 form that was requested for my C.A.R.E.S application. Shelby got it back to me within hours. It was greatly appreciated because the deadline was today. Thank you Shelby!!!!
The staff, especially Keisha Pepper was so helpful and friendly. The work was done promptly and efficiently. I am a realtor and deal with a lot of HOA, and this by far was the most efficient. Thanks!!
GRS Community Management is one of the best property management companies in South Florida. Mayra is excellent and has provided outstanding service to the community.
Really bad management company. Treat owners with attitude. Keep board of directors in the dark. Are not transparent with suppliers. Don’t spent time on our community making sure that is properly maintained. Be careful if you are considering …
WORST CUSTOMER SERVICE EVER. My family has lived at Mallory Square for over a decade. Banyan provides no customer service whatsoever. They never answer the phone nor do they return emails. The grounds are in appalling shape. They do the …
Shawn from GRS is absolutely amazing. The entire team is professional and really cares about the welfare of our neighborhood. I couldn’t be happier and recommend without hesitation.
Ralph Lopez and Elaine Rivas are the best! I always get a fast response to my emails. I love the community! The grounds and buildings are kept up nicely. The HOA fees have remained the same for many years. This lets you know that the HOA …
Christine Blundon, the former property manager at Banyon Properties, managed the rentals for the Rivermill Homeowners Association. She is, by far, the best property manager that I’ve ever worked with for the 30 years I’ve been renting …
GRS is a rip off! They continue to charge me late fees although I mail my payments in on time. They claim that the lockbox is checked and deposits are made daily! This is a lie! I’ve mailed my HOA payment directly from the post office in …
We are very happy with our management by GRS. That directly relates to Lori Frezer, who does an outstanding job in handling every issue that comes up. She does so cheerfully and professionally. We couldn’t be happier!
I have dealt with Keisha Pepper of Emerald Isles (Banyan) many times. Besides being an amazing human being, she is quite a professional. Returns the calls tries promptly, tries to go out of her way to accommodate Condo Owners and their …
In the irrigation and landscaping industry we come across many property management services and Banyan has consistently maintained a standard that has set the bar for others. I recommend Banyan Property Management as the “go to team” that …
Many thanks to our property manager in Castellina, Christy Owens. She consistently acts with a sense of urgency on all work orders and requests. Our beautiful community is always In great hands with Christy.
In my five year experience with GRS Mgt. I have found the organization to be very professional.
Our property manager Leslie DiStefano in particular has been very informative …
Our community uses GRS management and they are the worst. We used a property management company prior to them and they were great. I am confident the people in charge of selecting them receive some sort of kick-back to keep them in charge of our neighborhood.
Shawn is easy to get in touch with, she’s friendly, and she’s of course reasonable. I’ve dealt with property management companies in the past who are not any of those things, so I’m glad Shawn is our property manager.
Banyan Property Management has the worst service ever. They never answer the phones, return email or calls. I can not believe they manage more than one property. I don’t want to put the entire company down because you do have some …
We have a great property manager at Rivermill in Shawn. She is very professional, responsive, and on top of things. We have great confidence in her ability manage our community.
They are doing a great job! Property management is not an easy field especially in the demanding South Florida market. I have found GRS to be receptive to the needs of our community.
I did setup autopayment for HOA dues as soon as I moved in. They had a glitch in a system, and didn’t withdraw the money last 2 times. I had to do manual payment both times, while getting “late fee”. Fee was written off after my calls, but …
GRS is one of the worst property management companies out there. They never answer the phone when you call and do not return voicemails. They are very hard to deal with. At all costs I would avoid living in any neighborhood that GRS manages.
we currently have the best property manager since I’ve been president of our community.(over 9 years). Efficient, professional, personable with fine support from the GRS company.
The list of reasons not to ever use this company is very long.
1)incable of using any modern technology, must mail in forms or hand deliver. Cannot use electronic documents. Incapable of utilizing any modern technology. …
I had never dealt with anyone more unprofessional than the management team at Banyan. An an application for a new tenant took 3 weeks to be processed, calls never got answered, emails never got a response. When the application finally got …
Christy Owens is the GRS Representative for my community.
Whenever I email Christy she is always very caring about my request. Christy always gets me the information that I need and follows up with me setting my …
I want to give kudos to Ruthann Thibault for contacting me, the manager of Emerald Isle, at 7:30am regarding a matter that was taking place at the clubhouse.
The alarm panel was beeping and must have registered with the WPB Police, who …
I normally deal with many property management companies. I can honestly say that Moe & Sally were two of the nicest and most professional people I have ever had the pleasure of dealing with. While I was there they both went above and beyond, not only for me, but for other people that were there as well. Wonderful experience!!
My property is not maintained well. I had company in March and was embarassed at the lack of care, especially the side of my house. Always has weeds, is not edged. I need to write it up each time every time I return to Florida which is frequently. I had to hire private help to get the work done properly.
Thank you soo much for all your help Brianna. You were so sweet and very helpful. Great Customer service!
Worst customer service EVER!! They send me an email late at night and the next morning when I contact the person in charge of my community his response was “ This is not the day of your community, I only work 2 days in your community and …
This company has no idea of what customer service means. If you have a problem with them (and trust me, you will) be prepared to spend hours, if not days, trying to solve it. even if it is their own fault (like they lost the documents you …
Dorian Sandoval help me to set up my recurring fee for each month, thank you
All I have to say is RUN! Don’t purchase anything that is affiliated with this management! You will regret it. I purchased my home in 2017 and everything was perfect until GRS took over and it’s been a night mare!!!!! I’m looking into selling my place so I don’t have to deal with them anymore!
Absolutely and grossly mismanaged property management company. Over the course of many years we had 4 different ones. And this is by far the worst and in its own league: …
EDIT: IF YOU ACTUALLY ANSWERED MY EMAIL AS QUICK AS YOU COMMENTED ON THIS REVIEW, YOU MIGHT ACTUALLY HAVE A CHANCE. ***READ THESE REVIEWS, HORRIBLE …
We are very pleased to date with GRS Management Associates, Inc.
They are always courteous and prompt and there for our needs. It is a pleasure working with them in our new home in Valencia Bonita.
Lot 591
I’ve been thinking of writing a note of appreciation for some time now. After renting out our condo here in Emerald Isle for several years we came to the place that my husband and I could remodel it and move in ourselves last April. We’ve …
I spoke with Lexi who in 30 seconds or less was able to address every single issue that I had been trying to get answered for 3 months. She was so pleasant, knowledgable and capable. I wish there was a Lexi answering the phone in every business that I call! Don’t lose her!
I went in the office to speak with someone about adding a resident to my household. I was having trouble, but Ruthann was able to get the problem solved! She is a great person to deal with! Thank you, Ruthann!
Our elevator has been out of order for almost two and half weeks. Most tenants are very upset and fed up. The board doesn’t care what we have been through.
The property managers at this company are extremely rude and unprofessional specifically Alicia Scott. When asked specific questions on the work order for my roof she cut me off, then placed me on hold only to come back on and hang up on …
GRS, its management team and operational support staff is by design in support residents in communities. Their support included billing, notices of important information and operational management of each community through a licensed …
Everytime I need to come to the office, Ruthann has a great smile and is ready to help. What an asset to GRS. She has a great attitude and always vwts the job done!
Shawn Thompson is our manager and she is great! She always responds quickly and handles all requests in a professional and timely manner.
Great representation of what should be expected from a community manager. Thanks Shawn!
I have resided at Banyan Properties Paradise Cove for a year. Throughout the my years I have never seen a property management be so caring, friendly, and hands on with their community, like the management at Paradise Cove. Whenever there is …
Our staff at Villaggio is providing good service. There needs to be encouragement to select professional skills from the newer residents we have at our community. Even though they are retired, their skill value remains useful to the GRS management staff when needed. A search for volunteers may be necessary on an annual basis.
Working with Claudia Bennis has been a great experience and look forward to more projects together! Classy, smart, and excellent in communication! Hard to find great talent like that anymore.
Absolutely the most unprofessional group of people I have ever encountered! I attended orientation and all the board member kept saying is to make sure I don’t hang things of the balcony! A complete waste of time. I had to call the next …
My husband and I moved to the Rivermill community about 2.5 years ago with our two children. I must say that whenever I have an issue or suggestion for our house and community our manager Shawn Thompson is always quick to get back to us …
I was on the Board of Directors in 2018. I found GRS to be a great partner when it came to the management of our community. They were also instrumental in assisting us with out annual meeting and conduction the registration of homeowners …
As the Property Manager for Lakeside Village, I’ve experienced Eleanor is taking control of the curb appeal of the property, adding beautiful flowers, illumination to the parking lot, cleaning up the front entrance from Lillian Road, and …
Ruthaan helped me a lot to solve a problem. Very professional and kind. Excellent customer service and attention. Thank you Ruthaan!
If it was possible to have no stars that’s what GRS would be rated. My complaint with GRS is twofold. First is their ‘late fee’ process. GRS has told me their customer invoice is “a courtesy”. Yet the association rules clearly state …
We live in an outstanding community, and appreciate all the work and effort that our property manager (Christy Owens) performs to keep our community safe and beautiful. Ms. Owens is friendly helpful and always very responsive to any concerns that arise. Keep up the great work!
Kelsey has been a pleasure to work with. She handled what was needed and returned in a timely manor. I have been in customer service for a long time and she is a great employer!!!!
I had to stop by the office for paperwork for my condo association as I am a first time owner and the team was so great answering all of my questions. Especially, Ruthann she was so helpful! I would highly recommend this management team!!!
Christy Owens with GRS Community Management is an outstanding property manager. The most professional manager I have worked with . She takes her position very serious, Christy takes care of our community as if it were her own. Problem …
Just want to thank GRS for all their team does to help the home owners of Ports O’Call. The young lady was so helpful on the phone and very professional, courteous and efficient in my securing a document I needed to refinance our condo. Jo Schilling
Farhana from the front desk is super nice and an easy going person. She checked every single detail on my application before I left. Thank you!
Dorian was Excellent! He helped me with everything I needed.
I’ve been living in the Rivermill community for almost 5 years now. Shawn Thompson has been our property manage and she is great! She’s a great communicator, professional yet friendly. I enjoy seeing her around the community and at HOA meetings. I’m glad our community has gotten such a great property manager to work with. 😃 …
I am a Realtor and I had tenants who were up against a time limit to get hoa approval for their move-in date, through no fault of their own. I have done a lot of rentals and have had good and bad experiences with management companies. As …
My Name is Elaine My husband and I just moved to the Moorings. Brianna has been wonderful helping us transition into the community. She is always so helpful happy and attentive to everything pertaining to helping us adjust and get …
GRS has proven to me that they are dedicated to their clients. Claudia has been nothing short of perfect and such a pleasure to converse with. I would highly recommend GRS to anyone searching for management company who puts the customer first.
7/9/20 – I would give zero stars if I could. We no longer have GRS as our property management company and the property manager (“PM”) is gone. Yippee! This will be my final post for GRS. …
Wonderful experiences all around from the crew in Lake Worth. Lived in one of their communities for almost a decade. They always got repairs done quickly, are very communicative as to the happenings in the area. Willing to listen to and …
I received a notice that my HOA was missed . It comes out of my account and done for many years. I called and was told they switched banks and everyone had set up payments again. I asked what she needed, I sent her the payment and required …
As a homeowner I’m just speaking from my experience. Don’t expect any from these folks. If people keep stealing you trash tough. If the security cameras in you neighborhood aren’t working, buy a ring. If someone parked in your designated …
I would like to thank Keisha and her Team over at Victoria Woods Community for the professional service they have provided for that community over the time that I resided in there. Thank you for being present and getting to personally know …
I recently bought a residential property in a gated community that is managed by GRS management. I am, as of yet, only somewhat familiar with their office protocols and payment portal. And for two different situations on two different …
My husband and I just had the best experience with Ruthann at GRS Management. She handled the paperwork and our questions professionally and patiently. This company believes in building good relationships with people and we highly recommend them!
I have worked with several Property managers. Christy Owens exceeds all my expectations. She is not only diligent and extremely thorough, she is kind and compassionate when speaking to homeowners. Since Christy has been our property …
Dorian was very helpful and knowledgeable, to remedy any problem I was having
Thank you Dorian
Keisha has been the property manager here long before we moved in 3 years ago. During our time here, she has made it feel like home. She is very personable, sweet and kind. She answers all of my questions, even the silly ones. She was always available when I needed her. I’m truly sad to see her go!!!!
They have been managing my community for 6 plus years. We have never looked so bad. The current property manager is non responsive to any concerns or issues. I find them totally unprofessional and would not recommend them. He clearly is …
Terrible communication, can not provide documentation or proof when provided. Ignores request. vendors damages property and spent years trying to get issues resolved. Empty promises …
I live in Waterside Estates approaching 11 years now. The current property manager, Beatrice Freijo is promptly responsive to all issues or concerns that directly affect our primary residential home. Having been a Property Manager in my …
I would like to commend Christy Owens, Manager of our HOA in Castellina, with GRS Management she has always been and continues to be prompt and attentive to every question and answers with information needed and is also kind and considerate with her responses. Very happy with the service that she brings to our community.
I have appreciated my experience with GRS very much. The past few months we have been through a difficult time in change of managers. I think that is always a challenge for any company, but I think we are on the upswing. Of course there is …
I met a very helpful and lovely GRS employee today Ruthann, while dropping off my HOA application today. She answered all my questions. What a exceptional employee she is and has a great attitude. She even pointed a mistake I made and educated me on a thing too. Greatly appreciated with dealing with her. Thank you GRS
Three times I had to deal with GRS and every single one was a deceiving, very unprofessional and extremely long process to get things done.
However, I have to highlight the outstanding performance of the lady at the …
Jason Weeks is one of the worst managers I have ever seen. Lack of communication, bad work ethic it is employees like this that give management companies a bad name! Stay away from him and stay away from this GRS management.
Jeanie has the worst customer service skills I have ever come across. In 3 years of living in our town home we have only had a couple of issues due to a vendor damaging personal property and mail. Anytime I have spoken with her, she is rude …
I have been dealing with Keisha, she has proved to me that there are still people who take their job serious and that they go above and beyond her job description. She has been helpful, understanding and is not afraid to say I’ll get back …
This is by far the WORST management company in history. It took over 2 months to get a call back from a genius named Gary Grant who doesn’t know how to check his own voicemail let alone hold a professional conversation without getting …
Martha!
If no one has told you lately that you are fantastic … I am telling you … you really are. As a realtor for over 25 years, I have dealt with many property …
My wife and I live in Victoria Groves and have been here for almost 4 years. Mayra is our Property Manager and every interaction we have with her is positive. she is responsive, polite, friendly when we see her in the neighborhood and I …
Ruthann is an absolute DOLL. No matter what we’ve gone in for, she’s always so accommodating. She’s very friendly and super helpful. I’m sure everyone there is great but we would be more than happy to wait on Ruthann because we already know the kind of service we’re going to get with her. She’s absolutely an asset to GRS.
I would like to give my honest and true experience with GRS management. I am beyond thrilled with our property manager Darcel. She always goes above and beyond for this community by ensuring the best interest of owners and tenants are …
Recently, GRS has made quite a few positive changes in my community. I am excited what else GRS has planned to continue our positive growth. …
My Co-agent and I work many property management companies every month. Most of the time the experience is less than desirable. Today we came into GRS and was very surprised at how professional and curious Ruthann was at the front desk. It …
Out of my personal experience, if you want to talk about good response from your HOA you will do that if GRS is in charge. I want to thank everyone related to a recent request with special thanks to Thelma for carefully looking after my case and actively staying in touch during the whole process. Thank you!
Lisa Hoffman is an incredible asset to GRS. I had negative experiences with several other property managers/staff that really left a bad taste in my mouth but Lisa really renewed my faith in this company.
This is the worst property management company in PBC. They never return phone calls and never follow up with owners or tenants. Not to mention when you do finally get a cal back your property manager has an attitude and refuses to do their job.
In 2020 during COVID-19 I was late on my assessments. I tried calling to pay my dues once I had the money only to find out that my account had been locked and turned over to attorneys with almost $500 in legal fees. I tried to explain my …
Kelsey Madsen was extremely helpful and courteous and kind in a very stressful (for me) situation. She followed up and took all my calls and emails and saw that the issue was responded to and acted on in a timely manner where time was …
Horrible association that doesn’t give homeowners any time to pay monthly assessments. If you are late, they send the case to their attorneys who then tack on attorney fees. They couldn’t care less if you were unemployed due to the pandemic …
I have had several occasions to work with Ruth Ann at the GRS front desk. She always greets me with a smile, is courteous, knowledgeable and efficient. She goes the extra mile by following up and making sure my needs have been met with satisfaction. GRS is fortunate to have such a dedicated and loyal representative.
Great customer service. Dorian Sandoval helped me and was very informative and professional.
I have had a very few occasions of interacting with the new Community Manager for Villamar @ Toscana Isles – AKEL HOMES. She has been absolutely phenomenal with her on the mark responsiveness. She had a big shoe to fill after coming in from …
This review is for Connie Angrisani.
Five stars are not enough!
Connie helped me to set up my automatic payments for COA dues. …
My experience with all GRS staff has been good. In particular, with Ruthann has been very good. She is personable, constantly with a great attitude. She was helpful with my HOA application as well as my ARC application. She has been …
I have been working with GRS for years now with the community I live in and now my daughter is moving into a community that also uses GRS. Farhana was friendly and very helpful with all of our needs. Thank you!
After very unsatisfactory experiences over several years with two other property management companies, we hired GRS in October 2020. The difference between our prior experiences and what we’ve thus far experienced with GRS has been, to say …
Claudia Bennis of St. Andrews at the Polo Club in Wellington has been absolutely wonderful. She’s really on the ball. So much has been done here since she was hired. All my neighbors here have nothing but good things to say about her. GRS hired a gem. Thank GRS and Claudia Bennis!
We were able to work with Emily regarding our rental HOA paperwork. Emily was very knowledgeable and has great customer service. We are grateful she was able to assist us, and made the application process easy. She was prompt, courteous …
Updating to add: Courtney Buchan, Community Association Manager, was most efficient and helpful in orienting us to the property and community. We sincerely appreciate Courtney’s time in properly setting up the gate app, affixing the gate …
I want to acknowledge how wonderful Ruthann Thibault was. The paperwork is overwhelming! She so clearly went through it made it clear exactly what needed to be done. The application is my whole future to have a place to live that I …
Excellent customer service, answered all questions in a professional and courteous manner.!
This is the worst Management company in West Palm Beach, I have live here for 25 years and never encounter such a terrible costumer service for owners and renters, they don’t answer the phone or e mails, it take 45 days to study a rental or sale application which is very inconvenient .
Ruth T. over at GRS community management is the best!!! She is extremely helpful, polite and responsive!!… It’s always a pleasure interacting with her and she alway addresses my issues or concerns. Keep it up!!!
My experience with Ruthann Thibault at GRS has been simply amazing. Ruthann has no idea who I am, but that doesn’t stop her from continually providing excellent customer service. She helped me before and today I watched her help 2 other …
I’m a Realtor and recently had a transaction in which I had the pleasure of working with GRS. I feel so blessed to have connected with Thelma early in my client’s HOA process, and she was professional, responsive and prompt in the ways she …
This is one of the most unprofessional organizations I have worked with. I echo another reviewer when he said they would rather stand there and argue with you before they RESOLVE the issue. The poor service started at the very first time I …
Both Beatriz and Connie were my heroes last week and saved a deal!! I am a real estate agent and we had a very particular situation where we needed a Buyer approved very very quickly. I didn’t even know if it would be possible, but when I …
Ruthann Thibault provided excellent customer service. Not only was she pleasant to speak with but she accommodated my needs going above and beyond to make certain I was properly attended to. I left there wanting to by her lunch. She is such a sweetheart. I would recommend her excellent work ethic anywhere.
Just awful that I even have to put a star! Visiting my boyfriend and my car got booted no sticker, no warning. Woke up to my car with a boot on it and $80.00 later for them to remove it…….AWFUL AWFUL
Absolutely horrible., impersonal, wretched. Overcharge on basic fees and their user interface is absolutely ancient. Easier to send smoke signals in Arabic than to make an online payment. …
Tylisa and Ruthan; definitly want to write this not just as a review but also as a thank you note. They were both so amazing and nice. A beautiful team. Such a blessing to have both of them at the front helping. Thank you
Anytime we have had communication with our community specialist, Brianna in regards with HOA approval for an Architectural form, she always responds promptly. Thank you.
I have been trying to get an account issue resolved at GRS Management for months, with no luck. I made several telephone calls and sent several emails. During one of my inquiries, I spoke with Shelby Baldwin who was of no help to me and …
Normally Property Management companies are not the easiest to deal with. GRS dispelled this. First impressions are everything, and I have to say I had my guard up when I entered their office. Ruthann was wonderful, I was greeted …
Brianna has been great to work and is very quick and responsive! I have been very happy to work with her! Thank you for your great service
John Kline, VP of Operations for GRS responded immediately when my request for help with an issue that could have had major financial and consequently health impacts for my aging parent who has been a home owner in a GRS managed community …
Farhana helped my mother and I out today! She was very knowledgeable, helpful, sweet, and even waited for us to help with our application process so we didn’t miss our due date! So thankful for her help:)
My name is Denise and I reside at Ranchette Lakes Develpement, my issue is this my sprinklers has been on since 5:30pm and it does not appear that they are going off no time soon, I reached out to after hours at 7:20pm so that someone could …
I just wanted to share how wonderful Christy Owens is, our property manager from GRS. She is extremely professional and over the top friendly and helpful. Whenever I send an e-mail or call, she responds back right away. She also goes above …
I recently had an issue that was resolved in a very professional way. I worked with Vicki Weiner, Marlo, and the approval department, and their responses were so timely and well handled. I feel that the GRS team today is the best property …
As a realtor, I come in to the office regularly to drop off applications for my clients. Ruthann always greets me with a smile and complete professionalism, and provides great and timely service. I always know our transactions with GRS …
I wish I could leave negative stars. I have been requesting the HOA’s 2022 budget and the purchase application for over a week now, as I am in the process of selling my home. I know these things can be accessed online but the site for our …
My experience is amazing with Dorian, he is patience, knowledgeable and understanding, this is what you call customer service.
GRS has the worst customer service in the world. I always live in a HOA community and have never experienced such a horrible, terrible, the worst of the worst customer service ever. They treated me like I’m begging them for money. No …
This management group does not seem to have our community’s best interests as a focus. I hope our HOA changes management companies when our contract is finished.
Thelma is Concise , Knowledgeable, Accurate and polite .
She always knows how to assist within a timely fashion as well !
Phenomenal Customer service!
As a new homeowner within the GRS community, when I say the team at GRS Community Management, especially Ruthann and Carrie, made the move in process painless and beyond simple, that is an understatement. From their welcoming nature to the …
THIS IS THE WORST COMPANY OUT THERE. I AM TRYING TO GET THE APPROVAL TO CHANGE THE HOUSE COLOR ON MY HOUSE. AND THEY TOLD ME IT WOULD TAKE 3 WKS TO GET THE APPROVAL DONE. IT HAS BEEN 3 MONTHS AND THEY ARE STILL NOT GETTING IT DONE. THEY HAVE EVERY EXCUSE OF WHY THEY ARE NOT DOING IT. WORST COMPANY EVER
Fantastic customer service from Thelma Bell. I have never gotten off the phone with a management company in a better mood than before the call until today… Miss Bell was such a pleasure and had such a wonderful attitude that she made my …
Ruthann,
I just wanted to express my gratitude by saying thank you for all you did yesterday. …
Our community has received two mailings telling us that we could email GRS for our 2020 year end financials. I’ve sent three emails as instructed (May 14, May 25 and October 5) and my husband has sent at least two with absolutely no …
GRS just got hired in my community.
Lisa Hoffman is designated as customer service person. She never gives straight answers to my questions. …
Probably the worst company I have ever dealt with. I got in touch with a lady in the office named Lisa and voiced my concerns. I was told that my concerns were a non issue. Attempted 2x to have a zoom meeting and she was a no show…
Have a current ongoing roof issue from over a month ago which has kept me and my family out of our house that my property manager is really combative about instead of trying to help. He has stopped answering all phone calls.
I work with many associations being in the real estate title business. There is one employee that makes doing my job much easier. This is not common with most management companies. Marlo Nero, has been a huge help with anything we need to …
The person that assisted me, did a great job. He was professional as well as knowledgeable.
Working for a property management company & real estate firm I frequently come into contact with GRS Management. I have have had multiple interactions with Farhana at the front desk and each time she goes above and beyond to make sure that …
Connie Angrisani is amazing! We are so thankful for her excellent customer service, kindness, helpfulness, quick response time and support!
After I sold my condo in Florida, payments for HOA dues I didn’t owe were made by mistake. GRS has refused to reimburse despite my complying with all their requests for documentation which backs up my claim.
My experience was with Connie who was very helpful and went above and beyond to help me. GRS is very fortunate to have her on their team! Please thank Connie for me.
I have been calling and emailing them for months with no return phone calls or emails. I purchased a home in lake wood community and the lamp post has been out since my purchase in April. No returned calls. I also am a previous renter in …
Terrible company. Their community managers do not even have a direct line and use voicemail boxes. Imagine you have an urgent matter and need to contact the community manager and their phone will always go to voicemail because they use …
I just want to say thank you to George for getting things done at Waterside. After 4 years of requesting services and having my concerns ignored in addition to seeing no results, in just 2 weeks George has made a difference. I must say …
Our experience with GRS has been quite pleasant and hassle free. I’m not sure what experiences everyone else has had but if there is ever an issue contact Ruthann. We have had all of our issues sorted out very promptly by this lovely lady. …
Great service today! Dorian Sandoval provided professional world class service with a personal touch of kindness and patience.
Osman Jason Rosales gave me 5-plus star service today. He is competent, knowledgeable, responsive, professional, customer-service oriented and personable – a pleasure to work with!
Their one call resolution does not happen. Phones ring and ring, no one returns calls. This is the second time they didn’t take the correct amount of my HOA Dues out-they said it was fixed, but it happened again last month!…..seems they can’t get right……very unprofessional.
GRS Management These people will promise the world move you into a overpriced black mold infested house with roaches,Meanwhile they are soo worried about being parking police,Imagine having guests over and when they go to leave their cars …
I have been very happy with my interactions with our GRS HOA Management Company. In particular the 3 staff members that assisted me Brianna, Farhana and Katina have been very professional, friendly and efficient. Thanks again for the great service.
Brianna was super helpful and accommodating. She helped me get a new pool/gym key with ease. She also helped on guiding me through the process of HOA approval for a home project. Dawn was helpful in this process as well!
The Worst Company to manage your community. They don’t reply the emails and don’t care about the appearance of the community. We have sent emails with pictures showing the poor care of the Waterside Luxury Townhomes community and they …
We got off to a rough start, but thank you for all of your help! Diane Cramer and Beatriz you are wonderful and a true asset to the company. We got the paperwork completed in a timely manner. Diane, you are amazing, always there and willing to help.
This morning I contacted your customer service and Dorian Sandoval was the person who helped me clarify all my doubts regarding my account at Devonaire Condominium. I appreciate the kindness and patience that Dorian gave me in this process …
Horrible company. Have time to send notices but not to answer emails. I’ve sent over 6 emails to Melissa Kamen, a GRS employee, asking for the same exact information within these past two weeks and was ignored every time. Went in to get …
I am the owner of multiple properties in multiple communities that are managed by GRS . My experience with the company as a whole has been great but there is one individual that I would like to acknowledge as an outstanding employee and …
I appreciate Farhana thoroughness in checking my application. Very pleasant and friendly personality much needed moving is stressful. as a professional real estate broker attention to detail is important to expedite process
GRS is as bad as it gets. From an HOA board perspective, we had tried to communicate the issues we were having with them for well over a year (probably closer to 18 months). They do not answer their phones nor do not return calls. …
Useless. Unhelpful. Rude. Do not rent or buy apartments with this company as HOA. Poor maintenance due to contracting with insufficient companies such as lawn maintenance. I would give it no stars if I could. (Photo is fence broken by lawn maintenance staff)
We recently put my late mothers villa on the market for sale. Our realtor left an open house flag outside flying from the roof area.
I received an informative e mail from Lisa Hoffman at GRS. She politely stated …
I’ve been a resident of Villaggio since it was under construction seven years ago. Although there have been several changes in the administration through the years the one person who remained committed since construction is Shaun. It’s …
I was greeted very friendly by Farhana at GRS. She made the process super easy. I’m so grateful to be working with such a professional staff as I am a Realtor which makes my job so much easier. Thank you!! Iryss