GTE is a not-for-profit financial institution which means the money we make goes back to our members in the form of better rates and lower fees. We have all the products and virtual services of a big bank with the heart of a locally owned and operated credit union. We offer awesome savings, checking, credit cards, auto, and home loans, as well as insurance and investments. But the best part about GTE Financial is that we give back to the community in a big way. Going beyond money and serving our community is just as important to us as delivering exceptional financial services. When you do business with GTE it allows us to donate to local charities. Join today and help make a difference.
| Friday | 9AM to 6PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 6PM |
| Tuesday | 9AM to 6PM |
| Wednesday | 9AM to 6PM |
| Thursday | 9AM to 6PM |
711 E Henderson Ave, Tampa, FL 33602
All went well..
Very helpful.
Just plain horrible no other words!
Great service.
Spam called my phone number.
Excellent costumer service
Excellent service
Very courteous and friendly
Excellent service!
Excellent customer service!
Super helpful customer service!
Very helpful when needed?🙂💯 …
Jorel was very helpful.
Great experience very knowledgeable
Excellent customer service!
Very helpful, excellent service
I have been employed there for 12 years loved it.
Excellent and fast service
Great service, personalized and very helpful
really helped me out Thanks
They change the rules on you. Told one thing in the morningfor a loan and told something different by the afternoon
Never again. What a disaster. Nobody bothered to make things correct.
Both of our kids banked with GTE while at college. Great experience!
Great service. Thanks.
I appreciate good service. Thank you.
The help I received today was outstanding and personable!!!
Very rude and unhelpful I would not suggest you finance with them. Plus hidden fees when you make your payments.
Joel was very helpful to my situation.🤗 …
Advocate was very polite and professional. Thanks.
Excellent service and great service person 👏 …
This person helped me answered all my questions in quick amount of time
Excellent customer service 👏 …
This is the GTE Financial main office. I did an internship here over the summer and it was a great experience.
Excellent service, quick and well explained.
Seamless experience. Feel assured doing business with GTE.
Would love for someone to call me. GTE Never processed a check.
Son ladrones mantenganse alejados.
Stay away they are not good people.
Very knowledgeable, awesome service
Very friendly, straight up, and they know what their doing!!!!! Thankyou Anthony Salute !!!!!!
Thanks Jean for your awesome customer services. 😀 …
Most helpful! I could not do this without your excellent employee!!
Jean was super kind and helpful, it was a very good experience
Excellent help that was right to the point. A+ service. Thank you.
Very professional in his work.
Had fraudulent activity with this bank and they tell me they can’t do anything about it. To report it to the FTC which I already have. Would stay clear of this bank!!!!!
Joel was fantastic and VERY efficient and pleasant….
Great and efficient customer service. Handled my issue in a matter of minutes!
Fantastic service! Top shelf!
Great customer service
The rep was very helpful and supportive.
Joel was a cool dude thanks for helping me I’m an idiot
Promptly connected. Jeremy was very helpful. Thank you!!
Worst customer service. I’ve been trying to get someone to call me back in regards to my loan. I swear I cant wait to pay them off and be rid of them
Jeremy with the Member Care team was very helpful.
Provided lots of helpful information on how to resolve the issue
Great customer service and got everything done without hesitation.
I had a great banking experience today!
Excellent Communication and Customer Service. What a great start to my day!
Great customer service. Quick and helpful.
My GTE Rep was responsive, friendly helpful and funny! lol
I have had several calls to make a payment. Oh and never late and the customer svc is so lull and snippy oh and also the website to make payments on is not user friendly!
Always a great experience with gte wether its a problem or just doing business…best experience hands down with gte 🤙 …
Been a member since 2009 and I’ve experienced this credit union get worse and worse they’ve stopped caring about there members.
Customer Service agent was polite, knowledgeable, and very efficient. Issue resolved.
GTE representatives are always available and will provide you with the best service they have available.
The rep was very helpful, the the wait time left something to be desired.
Worst bank to ever do business with… Oh yea there not a bank there a credit union. I’ve been with these people for over 20 years… Have to say they are the worst to deal with over the last 3 years it’s going down hill. Planning on getting out of here asap.
Excellent customer service provided. Was able to get my inquiry satisfied with good communication
Customer Support was very helpful in fixing my problem.
Joel of GTEFCU in Riverview branch was awesome today. Thank you sir for helping out in a pinch.
Awesome service…. The rep did a great job in helping me with my seduction.
I was able to receive the document I requested very quickly by a knowledgeable and friendly employee!
They will freeze your money without you breaking any laws, they are not for the customers, save yourself headaches and pick any other institution to keep your money safe.
The gentleman who assisted me was very kind and helpful! He told me step-by-step what my issue was and helped me!
Gte has always been great with me and does protect us. The are #1 in my book.
Worst bank ever. They take your personal money and say it is the banks, do not note your account correctly when talking to someone, do not work with members with payment when in financial issue due to lost job and threaten to always repo your vehicle because they just do not care. Hate this bank deserves ZERO STARS
Again a great help, Joel was very helpful and stayed with me to make sure everything worked out.
Joel a profound
Customer Service Representative kind , patient , Extremely Helpful and Knowledgeable.
Great credit union. I have most of my loans here. Highly recommend.
Car insurance sent my pay off in over 10 days still waiting for it to process and I’m not getting good feedback from customer service!
Great customer service by Representative. Who helped me and solved my situation.
Customer service is lacking every time I call I get nowhere near the answer I was thinking or even close I get told no or we can’t do that. They’re great bank but for my experience after that they are nothing else.
Jeremy was excellent,fast and efficient. 10 out 10
After being with GTE Financial for over 20 years, time has come to bid adieu. We loved them when it was a credit union and they cared. They still claim to be one, but in every sense they are not .. and not customer centric anymore. They …
I received assistance from KAIT, she was very knowledgeable and gorgeous customer services. Thanks!
If I could give zero stars I would. This is the absolute worst bank you could ever work for in terms of auto loans or mortgage. They have incorrectly distributed my money for years and charge me interest that hasn’t even accrued yet when I make payments over my minimum. STAY AWAY
Joel was very helpful and informative. He resolved my issue very promptly.
Jeremy went above and beyond getting me info on my new car and trade-in.
Thank you, Jeremy
Representative who assisted me was very kind, patient and professional.
Melisa was very knowledgeable and polite, professional, and you could tell she enjoys her job.
Initially switched over from a larger bank to a credit union thinking that it was going to become more customer centeric. It was just the opposite this company outsources all of their issues to a third party, PSCU, that is horribly managed. …
This is a ridiculous excuse for a banking institution. I have my car loan with them. I also took out a 0 interest credit card for a balance transfer. they have no means for making a payment online from an outside banking institution. And …
My customer service rep was very knowledgeable and help me get my credit card into my Apple wallet great customer service
Working with Maritza was a pleasure. She was very professional & very knowledgeable and helped me with all of the answers to my questions.
Jeremy answered all my questions. He had a lot of patience. He knew what he was doing.
Joel was amazing. Patient, kind and capable!!
She was very professional and helpful. I was able to get a fast resolution.
The agent was very helpful and accomplished everything I asked for in just a matter of minutes. Great experience!
The Rep. was so kind & Help solve my issue with patience. I appreciate That! Thank You
The young man that I spoke with today whose name is Jean was very knowledgeable gave me great information which I greatly appreciate things I didn’t know very polite and professional
They ruined my credit and reported me late on a payment that wasn’t late after I even proved by counting the days in the office with them. They repeatedly would not call me back and resolve the situation call after call. Denied my Equifax dispute and Damaged my score almost 80 points. BEWARE #lawsuit
Jeremy was Patient , knowledgeable and great service provided excellent attitude
Very helpful and knowledgeable customer service. 10 plus experience. Thanks for making my day and for helping me with online banking questions.
Excellent customer service from GTE today. Resolved my issue seemlessly and efficiently.
Many thanks.
I called GTE because I was unsure about how to make a transaction they explained everything great and completed the transaction right over the phone my representative was wonderful.
The single worst mortgage experience in my entire life. Nightmare! Run! Do not apply for a mortgage at GTE FCU. Having banked at GTE FCU and responsibly held a mortgage, credit cards, business account, financed 4 cars loans and a personal …
As I am at the phone with the dmv waiting to know what information was needed for me to bring in so I could get my car title today, I was given the news that my car still had a lien on it. Knowing its been way over a month since it was paid …
I don’t remember the young man who helped me out name but he did a good job and I appreciate I mean he did an excellent job and I gave him 10 stars
I have been a GTE member for a few years and I Sharah Perrish is so wonderful she goes above and beyond for her members she is very knowledgeable she is a exceptional asset to the company !!!
Predatory business practices. “Lost” my paperwork 6 TIMES and then tried to charge me late fees each time. Also if you ever have to call them, enjoy spending minimum 20 min navigating their broken phone directory system. You think you …
Joel was the best very helpful and made sure he helped me all the way through. Thanks so much Joel
This bank is a HUGE JOKE!!!!!! Save your time and money and go with someone else. I’ve been with this bank almost 10 years and they have done absolut nothing for me, on my way to cancel my account, loans none, help my credit definitely not. Waste of time. Hope you get shut down. They do not keep their word.
Extremely Terrible Service, the employees really seem like they have no idea what they are doing. Cant even get my money out of the account in cash, when I went to change banks it didn’t even recognize my account. Had to get a new card a …
Shakira was amazing friendly great customer service attentive & patient thank you for making my day better❤ Blessings
Thank you Lynn for your assistance with my issue. You were professional and a pleasure to talk with. You’re another reason that I like doing business with GTE. …
I cannot fully express how incompetent this credit union is at banking and handling a mortgage. For me to list all of the problems I have had would take pages. Highlights include them sending personal information documents to addresses I …
This not for profit credit union sure seems to profit from all the excessive fees they charge. Please look at their fee’s page before opening an account here as I think you can find better options!
Went above and beyond to make adjustments for Zelle and pending transactions. Customer care was excellent and much appreciated!
Mr. Jeremy has been so professional and very helpful. Thank you Jeremy.
JoEl did a great job helping me. And setting me an appointment at my local office on Monday
Received a text alert for a possible fraud purchase for 100 dollars, text no and was handled in seconds with account losing no funds, fraud department was an easy process to navigate with professional reps, been a member for over a decade for this reason thank you.
Jeremy was very helpful and was able to resolve my issues I was having!
They made multiple mistakes with fees and charges. Even after trying to fix them all, their own numbers did not add up to what I deposited originally…. and they are a bank!!! They should be meticulous with people’s savings. They are a joke and I wouldn’t ever advise anyone to use this scam of a bank.
had fraud on my account. they said the would send out a new card and in 7-10 business days i would have it OR pay $10 to get a new card in-store. two weeks later, i dont have it and call GTE. the represenative i talked said the new card was …
They have always been very nice and helpful every time I have needed it.
Do NOT bank here! This was the first bank i had from a very young age and i finally got a brain and switched over a few months ago. For years i have always had issues, constant fraud, double charges etc. The customer service is no help …
I love this Credit Union they help you the best way they can and they will come with the solution to fix the problem and my member care person who I talked to she did an awesome job I recommend just Credit Union they are the best I wish I could give them more than five stars
Received accurate information and problem was resolved. Agent was great…but…and not her fault, it took 45 minutes, mostly on hold due to their system issues!
I had the pleasure of speaking with Joel who was very patient and knowledgeable about my situation. Very pleased with my customer service. Thank you Joel.
Bank Teller Matt Burns has great customer service and helped us out with our banking needs
WORST BANK IN THE WORLD!!!!! Fees for everything!!!! And they do not tell you about them in advance!!! God forbid you get a car loan or credit card then you are really screwed!!! I made those mistakes unfortunately!! You have to keep your …
I’ve been banking with GTE for over 2 years now bought two vehicles from them paid them in full and when it comes time for you to get money back from your warranties and checks that were mailed to their their PO box and ive waited half a …
Jeremy was wonderful he took care of everything for me he was so nice he stayed on the phone while I went online banking to do what I had to do I was in a better mood when I hung up the phone than i was when I called you guys Jeremy keep up the good work you are appreciated
They were good over a decade ago but went downhill. Everything is very hard to do with them: from paying bills to turning off auto charges of extra fee’s you never sign up for. Why do I need to type out a very specific letter and mail to …
GTE Financial is an excellent Credit Union and Financial Institution. We offer a multitude of Services to our Members. I’ve been a Member for 15 years and now an employee for the past 10 months. I have all of accounts with them. I love not only being a member, but an employee as well.
I encounter constant issues with my account. Successfully logged in just now and got a message that my account is locked with a phone number that is currently closed. Have had numerous instances where our account was compromised and our …
This place is a disgrace! My account is always having issues from not showing correct balances, from over drafts when I have the money in my account… there bill pay system is absolutely awful I am out $960.00… $960.00 sorry for me that …
Lynn is knowledgeable and answered all my questions patiently and expeditiously. She walked me through multiple processes and when we concluded I was set up for success.
I have been member of GTE about n 30yrs. The person that just.help me.he n did great job and I think his one.of the Best took his.time.and it no rush to speak with me and very polite. Thank you.
After 18 years with GTE, I will be closing out every one of my accounts. A credit union should not be applying all these monthly fees for services that a customer/member does not utilize. These new fees began mid-2018, and I am OVER it. …
Update: I made a bbb complaint and stated I wanted my escrow money (obviously) and wanted fair interest on my money that would have been accruing in the bank – they actually appeased that request, so I bumped up the review from 1 to 2 …
This company negligently handles accounts and causes direct consumer harm. They erroneously charged me fees totaling $2.85. My credit card had a zero balance until they charged the fees. They then reported the $2.85 charges as late to the …
Excellent customer service. They care about their members and are so helpful! Above and beyond my expectations.
Love this place!
Terrible phone customer service almost every time.
Other than waiting for a bit, which I didn’t mind, very quick to resolve the issue, great customer service.
Called in to set maturity instructions for a CD that was about to mature and spoke with Gene(?) who professionally, efficiently and quickly took care of the issue and explained clearly what would happen when my CD matured
There’s a Mr. Jeremy in customer service who needs to be training other representatives. He appears to be a natural in this aspect of his job
Pilar Sarson is very rude. In fact, they’re all rude. Never will I recommend GTE to anyone, & never will I go through this company again. Most definitely the worst. I would give 0 stars if I could.
Melissa is amazing and very professional. Thanks GTE for hiring 5 star talent. Melissa keep up thr good work.
Would rate lower if I could… This place was beyond a joke. As a business, they assert completely random fees which they can’t justify. I ignored their requests to pay such fees and emptied my accounts. I was threatened with legal action, …
Melissa was very helpful and resourceful and resolving both issues that I had with my auto loans. She is awesome!
Spoke with Representative Jeremy he was amazing wish GTEFCU had more employees like him. Thank you Jeremy
I disputed a fraudulent charge and the company started bullying me. I called GTE to see if this would affect my dispute and Melissa was so helpful and reassuring.
Jo-el was awesome!! Calmed me down right away about my account. Made me laugh. Great personnel and professionalism. True customer service. Great Job Jo-el
The representative was very helpful while I was frantic he was able to.provide reason on why there was an issure or delay. I am very please with the courtesy and helpfulness shown during my issue. Thank you.
I will never do another loan with this credit union . I’ve been dealing with an ongoing issue for going on 2 months with promises of resolve and callbacks from upper management and havent receive either. They have the absolute worse …
Just spoke to Jean, and he was so helpful! Anytime I’ve had to call customer service in my time with GTE (the past 11 years), I’ve always had friendly people to assist me. Thank you guys for your hard work!
I had a horrible experience with the customer service about my car loan! Something went wrong with my payment between paying GTE from my bank for my car loan. I called Mildred to figure out why my payment had not been deducted from my …
I got exceptional help the representative was very patient and so kind. When i say patient, i mean really patient she waited for my slow computer to load up and walked me through a process.
Jossimary Gutierrez was an excellent help to me. I had several concerns about various issues and she was right on top of all them solving them one by one! Thank you Jossimary!
Agent was super nice and helped me with everything I needed. I really appreciate GTE for going to such lengths to help me out.
The person that assisted me was corteous, knowledgeable and solved my issue. I won’t hesitate to recommend you to become a member of GTE Financial.
Joel took the time needed to listen and help me with my Mac online banking issues. Also, kudos to Tina yesterday for providing excellent service.
Thanks again
Any bank is better than this bank. I have had issues with my card not working because they’re system was down yet they did not notify their members of this issue so my card was declined during a transaction then I proceeded to wait on hold …
HORRIBLE
They will freeze your money without you breaking any laws, they are not for the …
Great service explained the entire process to me very friendly and professional. Didn’t but the blame on anyone and made sure I felt better about the situation. Kudos to Ms.S
Superb service, I couldn’t have asked for better. She not only resolved my issue but offered suggestions and reminders that will help me avoid future problems.
I would give no stars, if I could. I have banked with them for 25 years. They are awful! I currently have fraud on two accounts. One customer service rep pretended to help me (Juan) over the phone and did nothing. I called a second time …
I lost my debit card and the 2nd representative I spoke to was very pleasant and answered all my questions.
I forgot her name unfortunately. I spoke to her atround 10:20.
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I cannot imagine a bank being any worse than this one. Hold times are ridiculous. 8 out of 10 agents are rude, unprofessional, and provide conflicting information. They offer a call back. If they say 30 minutes, expect 2 hours. I have to …
Stay away!!! They are horribly disorganized and if you can get someone on the phone nobody knows what is going on. I paid off my mortgage. When they sent me a check to close out the account they deducted almost $20 from the check. I have …
The helper consultant his name was Joel and he was he was just patient and he got down to the problem and solve the problem solve the issue and I am he did a wonderful job
Super, thank you so much for making me believe that there’s a bank here in Florida that compares with Texas! I still have a Frost account and won’t give it up lol.
Kate (Member Care) was an absolute pleasure to speak with. She was able to help me immediately and all with a smile. Keep up the great work Kate.
Best bank ever! I can’t remember her name but she went above and beyond. I know her last name was Gonzalez I want to say Vanessa. She went above and beyond to help me dispute some charges
I worked with Jean and he was very friendly, knowledgeable and assisting! Quickly pointed me and the right direction and answered all of my questions. Thank you.
Jean was amazing!! I worked at a call center for 10 years and Jean’s patience and courteous service should be commended.
The staff was extremely professional and related to my concerns. I hope everyone at GTE is as professional as the lady who helped me. I was blessed tremendously. She made me forget the frustration of being put on hold for so long!
I have been a member since 1977.
Today I had a pleasure of talking to Ms. Maritza. I am very pleased with the quality of service she provided me today. …
GTE Fraudulent Rep. Joelle, was completely professional in assisting me with a charge to my acct. He informed a reverse will be reflected to my acct. of the charge as credit. GTE, I am grateful for being apart of such an amazing institution. Thank you
Maritza was amazing! She went over every questionable transaction I had and explain them to me. She was very knowledgeable, kind, and I am very pleased with her.
I want to take a moment to express my frustration. On Friday August 14, my daughter, Thalia Pacheco-Matos, applied to refinance an auto loan. Did the application and immediately received an approval. Was ask to upload document which she …
GTE staff is one of the friendliest, most knowledgeable, and caring of any staff I’ve ever had to work with. Thank you all very much.
KRISTY WAS AN EXCELLENT HELP TO ME, SPECIALLY SINCE I TALK TO SOMEONE ELSE NAME JOHN AT THE BRANDON OFFICE WHO COULD NOT HELP ME. THANK YOU KRISTY YOU TAKEN A LOAD OFF MY SHOULDERS.
I nominate Melissa for a “Customer Service Award. ” She listened to my concerns and questions, then offered supportive responses with a smile in her voice.
Although I have been a gtef member since 1998, I was considering closing my …
Jean was amazing he took the time to explain everything in detail very patient with me until I understood the process it’s greatly appreciated when you get a representative who appreciates and values their job and he’s very knowledgeable inhis position his man needs a raise or a bonus check Thanks again Jean
The representative Joel was very helpful and professional and know exactly how to help me to setup my online account.
Jeremy was very helpful and knowledgeable . He helped me figure out my issue with a car loan and assisted me in navigating my account . Thank you Jeremy for great customer service .
I was paying a bill and they took way too much money out of my account. When I contacted them about the payment they said there was nothing they could do about it, and advise me to contact my bank in which I did once the payment clear it was reversed and all is well I’m very pleased with the service of GTE.
Great customer service. I spoke to Manny not only did he help me with my debit card issues but he went above and beyond suggesting alot of diff ways to prevent my issues from happening again. I’ve been a member off and on for almost 30 years. And am always giving fast and great customer service. Thx again Manny and the team.
Joel provided competent and timely attention to my request to transfer funds that could not be accomplished online. Only 4 stars because of time on hold waiting for a rep.
Best place for banking needs. Honest & provide value services compare to a bank. Highly recommended.
Just spoke to such a wonderful member service representative, Melissa. She was very professional and handled all my banking needs. One call resolution, so great❤
Josie was very professional, polite and understanding. She helped answer my questions and concerns and even went above and beyond to quickly and efficiently aid me further
Mr. Joel Torres was excellent. He was very patient and solved my problem quickly. I am grateful for the service he gave me.
Paul Fernandez
I’ve been a member since there actually was a GTE that you had to work at to qualify for membership. In all that time, everyone with whom I’ve had the need to interact has always been professional, courteous, and polite. Sure, in recent …
I have been a member of GTE for over 20 years and I am beyond disappointed with their service model and it’s rapid decline. In the past two years I have refinanced a car, refinanced my home, financed another car, and opened a line of …
I spoke with Josi and she was excellent. She helped me with my fraudulent charges. She explained everything and was great. Reps like her make GTE a better bank. Thank you.
You guys help me so much when I’m out of the country and that is amazing and I very very thankful for the care and profesional people on this credit union I really appreciate, keep up the good work TX SO MUCH
Jeremy was friendly, communicated well, and solved my issue. Great customer service!
Called GTE financial today regarding a suspicious debit on checking account. Spoke to the most helpful and kind consultant, Josie. She spent a long time helping me on several issues and referred my suspicious debit to the fraud department. Thank you so much for helping me Josie!
GTE financial is a horrible institution. I was trying to stop five auto bill payments / stop checks that my deceased husband set up. I was unaware that there would be a fee associated with stopping payments that I never even initiated. …
It’s not GTE as a Credit Union that I’m impressed with at all. I would like to take time out to commend the integrity that Chad Smith has for GTE. …
Had to have my accounts reinstated due to fraudulent activity. Super smooth process. Friendly and caring bank personnel and on top of it all got a lower rate and payment on my auto loan when that wasn’t even initially what I came in for! What a day!!!
The representative was wonderful. She took the time to answer all my questions and resolved my problem. She was very thorough and a pleasure to talk to. I wish all customer service reps were like her.
Destiny and Jean were amazing and helped me step by step to register my Zelle account through GTE APP. I can’t thank them Enough for their patience and they deserve to get recognition and a pay raise!
I received a text that there were fraud transactions with my card. Since bank website warns us to be careful with any call regarding about fraud transactions, I waited few days to go to the branch (instead of working with master card …
I do not like the new automated system it takes too long to get help and I did talk to Lynn today and she was very helpful you need to give her a raise and let her keep her job and quit doing this automation stuff it’s worthless people need jobs nowadays and Lynn was very very helpful could I ask for a better helpful person
Dale was wonderful to speak to. He was friendly and extremely helpful throughout the entire phone call. I would definitely like to further discuss details with Dale in the future with my needs that pop up as time goes on. Everyone, request for Dale!!
The best customer service I have had in a long time. I believe her name was Melissa. She walked me through the new customer log in, assisted me with some changes and truly made me feel like she was happy to help!
Isabel was very helpful. I know she went above and beyond to help me get the information I needed. I was really happy to work with her
If she is representative of your customer service—- you are doing a great job
Member advocate was so patient. Due to fraud, I had to enroll online again for new account. I tried many times in different ways that were suggested to no avail. Called again today and happened to get one of the advocates that I spoke …
Gene was very helpful today with filling out forms online. He was patient and pleasant and made the process less painful than if I tried to do it myself!! 😊
Thank you so much. …
This was the most pleasant agent I have experienced since I’ve been a member. She didn’t make me feel like I was a bother like others have. She offered to show me how to resolve my issues right the on the online portal, This was definitely a one call resolution. And she still offered other products and services, She’s a Stellar agent
Gtefcu representative was excellent. She took care if my request and was so patient with me. On my online banking showed me how to do certain transactions I didn’t know I could do with my online banking. Deserve 10 stars.
Lyn was very nice helped me with my problem! But you cannot get anyone on the phone hold times are over an hour last week, telephone prompts are crazy GTEFCU is a low rated business the employees are great when you finally get one but the managers could care less about members !
On 1/25/2022, I received excellent customer service from Josie Gutierrez. Josie’s knowledge about financial products and her instructions on how to navigate the platform to complete the required form to dispute unauthorized charges is …
Hands down some of the best customer service I’ve EVER received. Jamarcus Mitchell was by far amazing. He walked me through my troubles step by step and made sure I completely understood what I was doing. Even at one point got disconnected …
I called in for fraud and was helped very quickly and very detailed to help me go through the process. With such a disturbing thing happening it definitely put my mind at ease. My representative Joel was so patient and thoughtful.
J-Jeremy handled my call and was super courteous, funny and most helpful. He came up with a creative solutions to my problem. A real out of the box thinker.!
It’s not his fault @GTEFinancial is trying to rob me.
Very kind, helpful, and efficient in helping me with a fraud. He Also went over and above by showing me some things I did not know about my go points. Was very appreciative of his help!
I have never been with a financial institution like this. I signed up in December for my promo of $200. First they don’t confirm my account with my employer. Then I was informed that I would get my promo money deposited in February. It is …
Mr. Jeremy Ross, assisted me in all aspects of my accts, from savings, checking, and my outstanding loan balance. He was patience, and suggestive of options that I have if I wanted to take them. He took the initiative is what I’m saying. …
Claire deserves many accolades for her superior customer service. I have had an ongoing problem with a credit card payment that was misapplied (my error in sending in with old acct #) but she took the time to work diligently researching …
Another day, another problem.with my Zelle pending payment. Vera took the time to see what the problem is again. She put me on hold and kept checking on me letting me know that she was working on the problem. She made me aware that she …
The customer service provided by Melissa was amazing! She was very sympathetic to my issue and understood how upset I was for having my Debit Card turned off during the Holidays due to scammers. She listen and helped making sure my account …
Katherine T was very helpful. Katherine too accountability for call, she was very transparent on her actions, she was knowledgeable in her conversation and looking for the best option to satisfy my call. She went over and beyond to help …
thank you very much Kimberley for your help . You are very professional and care about your clients. Thanks again for helping me solve my problem. GTE takes care of its customers.👏🏼👏🏼👏🏼👏🏼. …
GTE financial has become the most user unfriendly financial institution around. After 36 years, I’m considering canceling out all my direct deposits and moving my account. But today a young man named Joel assistant me and did an excellent job. First positive thing I can say about GTE in The last 5 years
I was having trouble with my account feature and the young man (his name starts with a J) really helped me out getting my account back in order. I’m so grateful for people like him who go above and beyond their means to satisfy the customer …
The member care agent Joel was kind polite and very helpful. He assisted me step by step in resolving the problem with my account.
I have been dealing with a simple problem for the past three weeks because nobody wanted to take a minute to listen but today someone did and it took less than five minutes to get resolved. Unfortunately, I didn’t write down his name but …
I dealt with about 10/12 different people from yesterday to today @1pm. Ivy S through virtual chat and Melissa over the phone was 2 of the most helpful people ever ! Ivy lead in the direction for who the correct people we I needed to call …
Absolutely horrible experience. We have been waiting to be funded for a loan for over a week. The representative we spoke to at GTE guaranteed that they would over night a check for a boat that we sold to their customer. Then the supervisor …
Absolutely horrible customer service, have spent over and hour and a half an been hung up on a dozen times. Apparently your business and service mean nothing to them. Not the first time we’ve had issues but has been getting progressively …
Member Care Rep Melissa was outstanding. She quickly handled my IRA Withdrawal issue and again confirmed specifics when I requested. She was pleasant, openly friendly and very competent. Great virtues in a GTE staff member. Also kudos to IRA Dept for quickly handling my withdrawal as I requested.
I had an issue with Zelle and tried using Chat yesterday however the notation “30 minute wait” appeared. Didn’t wait. Called Headquarters today and after 5 minutes or so I got Melissa (I hope that’s her name)! She sought help, diagnosed …
I called the toll-free number to place an order for
personal checks today, Tuesday, 1/25/22 at about 2:30 pm. EST. I was promptly connected …
There were major complications trying to set up my new account. I spoke to Joel Torrez and he finally got me connected. He was patient with the system because it was neither of our faults. Whatever the problem was he finally beat it.
Mr. Joel Torres is a great asset to your organization! He was very professional, knowledgeable, courteous and patient. Walked us through all we needed to do again patiently to the end. Great customer service, I’ve had a great experience with GTE Financial Credit Union thanks to Mr. Torres. Thank You.
The 2 stars is representative of the absolutely horrible IVR system GTE now uses. I personally had to enter my member ID # three times, and got routed to the wrong area once. But the biggest complaint is there is no easy way out of the …
Good morning,
When I reported fraudulent activity, Jeremy was Very helpful.. unfortunately my issue wasn’t resolved with one call, but his pleasant and helpful demeanor …
Jeremy was absolutely awesome with helping me with the purpose of my call. Very nice, Courteous, great conversationist. Very easy to talk to and definitely knows his job well as he answered all questions and concerns and more. We definitely …
I spoke with a supervisor Melissa about changing my payment date. She was really helpful, professional and courteous. Having a new loan with GTE i was confused about my account and she did an excellent job of helping me. Above and beyond. I’d get another loan from GTE simply based on my experience with melissa!
I spoke to Lynn this morning and she was wonderful she helped me through step-by-step and had a lot of patience and she help me Setting up an automatic withdrawal from my checking account and steer me in the right direction to achieve what …
I made a mistake on my Bill Pay! I have 2 of the same accounts on my BP. one was closed & one was active. My mistake was sending a payment to the closed one!! GTE sent a paper check to them as it wouldn’t go through electronically. I …
Some of the necessary account actions could be better understood by customers, especially relating to inactivity fees. None-the-less, I am amazed at the high quality of customer care. It took some effort to reach an agent via phone tree and …
Jean Villanueva Rosa is an exceptional customer service representative. He almost makes up for a system that makes your customers’ responsible for time consuming corrections after errors that were caused by a sloppy transfer of information.
Erika Holiday Ext.43720, Joshua Anderson, and Eileen
43628 from the “We Can Help Dept,” are racist, condescending, and inhumane. Erika Holiday and her subordinate are just as disgraceful unprofessional and bias. …
While making a large purchase from Home Depot, I wanted to use my Premium purple card but didn’t have enough credit on it. I called GTE and reached Sebastian, who carefully discussed my options and low interest loans. Settling on …