Called and was put on hold for tech support, then told I would get a call back. Waited an hour and called back. Put in hold again and then told tech support has closed after that.
Worste customer service ever they dont know how to talk to people and keep people on hold for a long time for no reason im going to leave them and pay the penalty DONT SING ANY CONTRACT WITH THEM
Pleased with monitoring service and prompt response to alarms. System has required minimal service. Pleased with technicians’ professional and knowledgeable service of system.
I was 100 % with this company service is great but I’ve just had the worst customer representative ever on the phone kind of makes me want to switch but I know I’m with the best retrain your representatives
They have an office in Southfield, MI and when I call I am talking to a person. There is always someone there to answer my call – a real person. Have always had good service.
Terrible company to work for! Do not set up an alarm system or hire and security guards for your site! Guardian only cares about money and nothing else.
when we bought our home we had ADT come there were numerous times power would go out for various reasons and ADT never checked on us but Guardian is always right there.
They called my cell, and the guy was very rude and dismissive when I asked him where he obtained my number. I do not think that a good company would conduct cold calls this way…
Carlos from guardian alarms has helped our business tremendously highly recommend working with him he will help you out with anything you need!!! 10/10
Very good service, rapid response and friendly and professional staff. Must also point out the camera equipment is top notch yet more than cost competitive.
Guardian Alarm is the best!! They are always there to check on us if we forget to take the alarm system off in the allotted time span.
Thank you Guardian .
I’ve had Guardian Services since 2008, and I feel very secure and safe knowing that there’s someone monitoring my home when I’m not there. Thank Guardian Alarm
There is no service for your alarm that call the police every time it goes off. If I pay for it. I don’t like it anymore. If my contract was over .you guys would be over too.
Watch what you are signing. I have been a customer over 20 years, made a little change, and they claimed it was “all new”. When I questioned the extremely high cost of the little change the response was “tough”. We got your signature and we will not change it. Pay sukka.
Apparently I signed a 5 year contract with 1 shity camera that I’m not using anymore, so they gave a 2$ credit but I have to pay almost 15$ for an app that I’m not using.. My advice is do you own security…..
serviceman was on time, completed radio transmitter installation in a neat workmanlike manner, and cleaned up after himself. All in all he did a swell job and obviously took pride in his work.
James installed our security system today and we couldn’t be happier! He was so knowledgeable and personable and made sure all of our questions were answered. THANKYOU James! We really appreciate it!
Stuck guarding my business because their staff didn’t show up. According to them I’ll be here roughly 1 1/2hrs past my businesses closing time. Poor service, I wouldn’t recommend this company to anyone. I will be looking for a new company
The Best alarm company we have had three different alarm companies in the past so far they’re the best company for service, and keeping on top of things.always friendly and knowledgeable, helpful can’t say enough,about there service and staff.
Poor service Guardian did not respond to a blarring home alarm for 10 minutes
I could of been robbed and killed in 10 minutes ..oh and when the phone tech did call 10 minutes later. .I got snotty and rude attitude. .Guardian You Are Fired! Calling new alarm company today..
Very reliable service, great customer service, very easy to call and receive assistance for help immediately, simple application and touch screen control center that is very user-friendly, and very safe security system that helps assure you that your home is protected.
Contracts are 5 years long! They are slow to alert you if your alarm is set off. Customer service is marginal at best. I learned my lesson. Never again.
Had them for four years. The fire alarm is always going off due to cooking smoky foods. They ALWAYS call within a minute or two to verify we are OK. Good coverage!
I’ve been with Guardian Alarm for 17 yrs we have had our oops and boops which is standard with any company overall i love my service with them considering i have moved 4 times with my alarm….loling
We are so happy with Guardian Alarm. Since we have had the business, they have monitored the business and serviced the business always right there when you need them and taking care of us . Thanks for being there looking forward to when we can have the video hook up and monitor from my phone… someday… Mickey Wrona …
Great Security Services along with an Application for anyone who is in a hurry. If you have a Smartphone, you can control your home security from your anywhere. The newest feature is FACE ID which can be used with the new iPhone X. While …
I would recommend guardian alarm to anyone. We have had them for over 20 years as our security company. Any help we have ever needed has been quickly and efficiently. Their staff is always friendly and helpful.
This company is inferior in every way to my previous security company. There are some good companies and we can’t wait for our contract to expire. I recommend you continue shopping.
If you own a business and want alarm monitoring, DO NOT USE GUARDIAN! They are liars and con artists. They tell you what you want to hear to get their business but in no way deliver what they promise. ADT or any other company deserves your time and money more than these thieves do.
Customer Service has always been an assistance. Very appreciated by me. We have had Guardian for many years now and plan on continuing to be a customer.
Have been using guardian alarm for five years now we love it feel safe and secure all of our windows and doors as well as a glass break motion sensor carbon dioxide and fire detection and four cameras touchpad works great looks good would recommend this to anybody who wants a good System with reasonable Monitoring fees
I have been using Guardian Alarm for over 5 years now and we alway get excellent service! Amazing customer service over the phone as well. Five stars all the way! Thank you Guardian!!!
Better coverage and prompt response to an alarm. Also this is a Michigan company, which is a plus. Installed a wifi device so it connects to their main office so a landline is no longer required, which saves some money. Extremely satisfied.
the service is horrible, the system is outdated. the alarm keeps my whole family up all night and the guy tells me well u will have to go in main box and pull wires off of big battery then find main wire and pull it. I’m so done… I’ve had nothing but problems for over 6yrs, system very outdated! do not recommend them at all
My experience with Guardian Alarm has been a great one. They have been successfully securing my home since 2011. Thank you I would definitely recommend Guardian Alarm.
DANGEROUS SERVICE. Had alarm as I pulled into driveway. Operator hung up on my wife as I went inside to check out situation. Fortunately it was a false alarm (cat), but I can’t recommend this company. …
I have tried several different alarm companies and have found Guardian to be the best, It is based close to my area and not in some other state and that can become a problem if it is in a state that has a lot of weather problems and can’t get to my home.
This is honestly the best alarm system and service I have had. Carlos was very attentive and cared about mine and my families safety! (: Thank you Carlos
Have had them out 6 times in the last 2 months to diagnose repeated false alarms with the same zone in my building. Different technician every time. Different diagnosis every time. Possible divorce in my future if this does not get fixed. …
Just spoke with Tamika at Customer Care. SHe handled my request in a friendly, fast, and efficient manner. She accurately discerned the solution to my problem, set the resolution into place, and did it in record time, all while maintaining a friendly, professional rapport. Excellent customer service!
When a responding to a service call, I was told by Guardian that they would have one of their service guys at my facility between 8 a.m. and 12 p.m. on such and such a day. On the day of the appointment, I called to get a more specific …
We are extremely pleased with Guardian Alarm’s service and responsiveness to our needs. When problems arise GA is there to help with timely service and knowledgeable personnel. Their staff is helpful. Guardian, you are our Guardian …
We have had Guardian Alarm for several years at our office and never had a problem with equipment, customer service, billing, etc. We would highly recommend them to anyone looking for a great alarm company.
Expensive and devious! More than $50 per month plus discovered there is an auto renewal clause in the 4point contract text that renews for 5 years unless you send them written notice to cancel!!! Just plain robbery!!!!……. Don’t sign up with Guardian unless you’re comfortable with a never ending expensive contract!!!
We love everything about Guardian Alarm. We were with ADT previously and they were terrible. Poor customer service across the board. Guardian has been the opposite. We’re most likely customers for life.
The cops have been sent out on over thirty false alarms. Guardian claims to have never sent them. One time was a false alarm I actually triggered by mistake so i know for a fact that it has happened but when i questioned them they had no …
Guardian Alarm is the best. I have several properties covered by them some in not so good areas, but that does not make any difference. Guardian Alarm gives me the same great customer care and vigilance of my properties.
Your telephone people misled me into replacing two $20 dollar batteries in the main alarm boxes. Not one mentioned the batter=y in the motion sensor in the front room, which was the problem.. The serviceman was great! Fixed it in 10 minutes. Informed me of what the codes meant and what to replace nexttime.
I warn anyone to stay away from Guardian Alarm. Their contracts are horribly one-sided. When our house was infested with black mold and we were forced to move, we wound up living in a hotel and then temporary housing. We thought we could …
Guardian Alarm apparently in fine print signs you up for five years, any changes it starts all over again. Even if you sell your house- five years. First they charge for the equipment and the labor to install and then they make you pay for five years.
Ron from Guardian Alarm came to our location today and was full of information. He had come for a maintenance call, and helped me reset somethings in the alarm. Very friendly and really knows his stuff. Thank you!
Good tech support, their 5 year mandatory contracts are insulting. I negotiated a 3 year. There are other solutions coming on line everyday! Service is expensive, everything they sell is the same as the do it yourself guys. It seems that …
I put eggs on the stove to boil forgot them and went to the movie. When the house filled up with smoke and Guardian Alarm couldn’t reach me they dispatched the fire department. I will be forever grateful for their quick response. It could …
Guardian Alarm customer service is awesome!!
They are their for you twenty four seven!! My family
has used them since 1938. I use them in my home!
I recommend them for their quality of service!!
Pay attention to the Representatives of Guardian alarm. They will try to flimflam you. But once I got the service, it wasn’t so bad. Customer service is very helpful
We have been with Guardian Alarm for the past 20+ years in two houses. We switched to Guardian Alarm because it’s a Michigan based US company…..Never had any complaint. I will recommend Guardian Alarm for anybody who wants a burglar alrm system….
The most interaction I have with Guardian Alarm is either through paying my monthly bill or by being asked to Rate & Review them.
When you think about that, it’s a good thing: I’m not interacting with them because of a failure in their service!!
Absolutely first-grade top-notch company. Service is speedy, effective, and cost very reasonable. Not sure how any of their lesser competitors survive, the way Guardian treats customers!
don’t be ripped – off!!! I was tricked into a 3 year contract for a repair after I purchased new windows in my home !! I have been a customer for 17 years last year I recently had 2 new windows installed in my home and had them come out to …
I and many of my friends have used gaurdian alarm in homes and businesses for over 20 years . I can call anytime 24 hours and talk to someone. They call me about late payments and are so polite. I would recommend them to anyone. There service . Price and equipment are first class.
I signed up for service through Guardian shortly after a neigbors house was broken into. Fast forward a year and three months – I decided to sell my condo and cancel my service only to find out that the salesman had me sign a 5 year …
Our Keypad is displaying there is a comm error for which we contacted the customer service on the 20th of July 2020 and they scheduled our service for the 25th of July 2020. …
Very horrible experience with Guardian. We were to have an installation on Sept 5 @ 8am service never showed up until 9:55!! When I called to see where he was he said in the parking lot and could not figure out how to enter the …
Alot of issues with billing and contract disclosures, I moved out of my house and was told in would just have to pay the remainder of the contract out, which was a few months. Instead they charged me a penalty, fees, the amount due and all the equipment. Really unhappy with this company.
I gave guardian alarm over 3 months to fix my alarm.
They finally showed up and the guy told me he could not install or fix.
I called and cancelled . …
Where is a zero star when you need it? When I committed to a 3 year contract I was promised things that do not happen. My home is just a mile away from an office location of guardian I choose the company because of this and the promise of …
I am giving 1 star as I have to give this minimum. First Hugh Adams came to the location the same day I contact couple other vendors. He was the third vendor who came in. I told him the cheapest quote I received and he told me he can beat …
We feel very secure with Guardian Alarm in our home. Not only is it a Michigan Business, we know that the money stays in this State, and it employees Michigan people. It help the Economy, and employment in Our Home State, And that is always …
Absolutely worst experience with this company, when it comes to product, communication and service. I closed on a new home with this system in place already. The Rep Akikia came to closing and asked me to sign some documents so that the …
We have been with Guardian since 2002. Moved into a new home and had a new alarm installed 4 yrs and 11 months ago. Recently had new windows put in our home. Called to schedule the contacts to be removed and put on our new windows. We have …
I had 3 no call no shows. When the installer finally came, he could only install two cameras. They are charging me for a third camera that I do not have. I have called and emailed for 60 days without resolution. It’s still not resolved. I …
I have a new system installed 2 weeks ago and has yet to work. they have replaced sensor and a main board and still system does not work. Lot of money spent to have a new system and still does not work. alarm went off yesterday and never …
Absolutely the worst company every to deal with. They don’t even deserve 1 star. They pick and choose which parts of their written contract they want to enforce. We wanted to cancel since we found another system that would give us more …
I was very impressed with your service rep Jeffrey Gamble. He was courteous, professional and very knowledgeable. He patiently answered my questions and also made good recommendations about keeping all the devices in good working condition. I rate him as a five star rep.
Just bought our home and a sales rep shows up to go over Guardian. We needed an alarm so we let him in to discuss it. He was there for over 2 hours doing a normal sales pitch. Finding out hes a total liar now. Been with them for 6 months …
I will actually be canceling my service when contract ends which is in about 6 months from now! I have had the service Since 2014 and in 2014 it was amazing till 2016 it’s the WORST ever! From the actual device that was installed and even …
We have been with Guardian Alarm for over 15 years. When ever I have to contact them, the are very pleasant and courteous to work with. Their service technicians are prompt and very helpful. I would highly recommend them to anyone who needs an alarm system.
My home is only one year old, had there equipment installed,but they don’t stand behind their equipment, only 90 days warranty. I do not recommend this company!! I had the best service before they took over Vitex!! I would actually give zero stars!!
Do not choose Guardian Alarm, every interaction I had with them was not true. They gave me one price and ended up charging another. There were additional fees during the installation that were never discussed. Also, they could not get billing figured out for months.
Guardian Alarm has done a great job for us. Having a pet, we originally elected a minimum service plan emphasizing perimeter security. Recently, when our pet passed away, we expanded our interior coverage to the entire ground floor. …
Excellent customer service always followed up.
The install guy was clean and very professional and did not mess up my house.
They showed up when they said they would. …
I’ve been with Guardian Alarm for over 16 years. I am very pleased with this company. They are very responsive and together, we have been updating the system all along so we are confident that we have a great security system. I would recommend that you call these folks if you want the best security around.
Love the customer service and they are very quick to respond and correct any issues. However, they bought out the small Mom & Pop security company that we hired and used for many years. Instead of grandfathering those customers our rates …
Used them for 2 years for residential service. No issues with monitoring but their billing department 2 times stopped auto charges to my debit causing the first time a request payment letter from Guardian themselves. After fixing their …
Worst customer service ever. Cheat you on billing. I even contacted the Presidents office and Brent Uhl the president direct on LinkedIn. No reply. If I could give less than one star I would. Their reply below said to contact them. Typical …
It has been over a month, yet problem has not been resolved. Then waiting on the phone 30 minutes plus for twice. Operator name Felicia very unprofessional. When I asked to speak to a Supervisor, instead of transferring to a Supervisor, she …
I am a new customer with Guardian Alarms. This was an install on a new office building. There were delays on the construction of the office and this caused changed install dates with Guardian. …
Not only will I never use them again after having their service in three homes over the past 30 years – I am now in a legal dispute because Guardian Alarm is attempting to charge me for $ 881.23 (I never had a bill like that the numbers …
I called guardian out for a service call, after my building was struck by lightening and i had an emergency need for a service call, unbeknownst to me in VERY small lettering, by signing the completion of repairs invoice and paying over …
Guardian alarm company is very efficient. We had a silent battery alarm go off over the holiday weekend. A repair tech came at 9:15 am the day after the holiday to diagnose and fix the problem. Very pleasant and thorough technicians. We …
Guardian Alarm was our first choice in security systems way back in the good old days, maybe 1987/1988. We have been with them since then and have absolute confidence we picked the right company from the get-go. …
Guardian Alarm is affordable and secure. They call you promptly if there’s an issue and help if needed. I’ve been with them for 9 years now. I was offered a deal by another company, with a lot of fancy equipment, but after comparing it …
My alarm has not monitored in 4 months. Still getting charges. No manager will return my calls. Customer service is horrible. Dont wate your time or money!!
We have been with Guardian Alarm since 1986. Overall we have been satisfied with their service. We have occasional equipment or service issues but they have always been responsive in getting things resolved. We have been using the Guardian Connect app for several years without issues.
Do yourself a favor and install a system yourself and get a monitoring service. Although the Guardian service itself is very good, their sales team failed to outline the terms of their “free” system that they were offering. Little did we …
I’ve been a customer with Guardian Alarm for nearly 30 years. I’ve had two service calls for a battery and a number of upgrades that have taken my service from land line based to Wifi with next to zero charges. I’ve had multiple calls as …
Have both residential and commercial account with Guardian. Took half a dozen phone calls to schedule an upgrade to cellular versus using for online. After the technician came out for hour 45 minutes he accomplished nothing he did not …
We have had Guardian Alarm since we bought our home in 1999. They have great customer service. You actually speak to a person when you call them. They also have a line you can call to pay your bill which makes it so easy and convenient for …
I have been a customer of Guardian for 3 years now and I have had only good things to say about this company. My main reason for remaining a customer is that it is important to me that I have a local company to handle security for my home. …
Guardian Alarm is a company of integrity. They have always been willing to work with me, and has never threatened to disconnect my service
because of challenges. I’ve had other alarm companies but Guardian Alarm is the best. I would definitely recommend them to family, and friends.
STAY AWAY FROM GUARDIAN ALARM!!!! This the absolute worst company out there!!! There are so many flaws with this company. They are extremely unprofessional. Yet, I still have been a loyal customer (out of convenience). What do I get for …
Great service. I recently transferred my home security service from Vigilante in Troy to Guardian Alarm Co. They are far superior and truthful in their contract and dealings compared to Vigilante. Guardian’s Contract is actually less …
We use Guardian Alarm at our business and it has been a wonderful company to work with. We had an incident at our law office and needed an alarm system put in immediately. Guardian was able to send a sales person that same day, give me a …
Guardian Alarm has outrages service calls to say the least. My Overall experience has been horrible, Dan, Alan have not return my calls. I waited for a year to post anything…No excuses. The total installation for my system took over a …
Go anywhere else for the services they sell. These folks are predators out to make a buck. Be ready for poor service on billing and hard sells on new equipment. Never again Guardian Alarm. Edited: Google review and FB comments are the best …
I give Guardian Alarm a five star review, I have their system at home and at our church for several years and I am very satisfied with them… Their workmanship, customer service and electronic equipment is par excellent and state of the …
Very professional team. The service techs are on time and Courteous. The quality of equipment is outstanding and they offer all types of wireless options to provide your home or business the protection you are expecting from the number one Alarm and monitoring company. Worth the investment. Highly recommend.
After being a loyal customer for almost 15 years and having both a residential and commercial accounts, I was told there wasn’t any way they could cancel my account without 30 days notice so I had to pay an additional month at their …
I have had service through Guardian Alarm for several years….dating back to when the company was still owned and operated by the original owners.
During that time, not only was my monthly alarm service coverage perfect, but …
We have had Guardian Alarm protecting our home for over five years now and have only good things to say. Their pricing is very good, service is excellent, and their response to alarms is spot-on. Highly recommended. We changed from a well-known competitor whose customer service was horrible and are glad we did.
My Family has had guardian alarm as their security system for their medical office and home for at least 20 years. Unfortunately, this business has failed to evolve with the times and has become obsolete. They appear to be more interested …
Wow. My alarm when off today. Thank god it did as we would never known that they were not monitoring our home. Pressed panic buttons and yes tested fire monitor. Nothing happened? Scary. Do not put your life in the hands of this company. …
Customer service person was very helpful. I am a senior citizen. My system is at least 35 years old. She scheduled an appointment for replacement of main battery .
We have an ongoing security alarm account. Service has always been good. Batteries needed to be replaced and this was detected by them. The technician was prompt and professional.
I have experienced poor service with Guradian alarm Bill payment office. I was transferred over from a rep. When the woman picked up the phone she never introduced herself and I went to let her know how the automated system for paying a …
I used Guardian Alarm for a house I owned for a year and a half. When I bought a new house and wanted to move, they refused to end my service stating I signed a three year contract and it would be over $900 to cancel. Admittedly, they got …
I am not a customer, but I surely wouldn’t want to be one with the customer service I have (not) received. I called and asked for a manager or supervisor to speak to about an outside issue with one of their employees. I was given the run …
Trash stay away, arms away doesn’t work when it’s an emergency, power loss for even three hours. Customer service is very bad I’ve been on hold for 50 minutes and nobody responded to my call
former Sievers client. Guardian now has my account- not much longer, I will be shopping for a new provider. Terrible customer service- wait times in excess of 30 mins, repeated double billing!
JUST AWFUL! they don’t even deserve one star.
I normally do not write negative reviews and prior to posting I wrote to Guardian to give them an opportunity to respond first – it has now been over a week. My company has been with guardian alarm for about 15 years. We were notified of …
This is the worst fire monitoring company I have ever dealt with! After waiting 40 minutes to make a simple request to put our system in test, I was cut off. and I had to start all over. I’m currently waiting again for the second time, …
I have been with Guardian Alarm for many years. They monitor my security alarm for my home. I have always received excellent service from customer representatives, the sales department and the service department. I truly appreciate their promptness and customer focused attitude.
Guardian alarm has been my alarm company since 2017. They have been nothing short of amazing when it comes to customer service and experience. Yesterday I had a technician, unfortunately I don’t remember his name. At my house installing a …
Excellent
Good
Great
Very poor service.
ok
No complaints.
Lots of employment opportunities.
Very happy with Guardian
Awesome!!
Excellent monitoring system .
Very pleased with Guardian.
Quick,response.. Just a battery.
Overpriced. Crappy customer service
Battery replacement
The best.
Great job
the system acts exactly as anticipated…..Jeff
I Love it here🥰🥰🥰 …
great service!! highly recommand
Great service and customer service when needed.
A very good place to work at
Feel safe knowing they are monitoring.
Fast, great dependable service.
👍👍👍 …
Extremely satisfied with the Guardian experience.
First Rate Company for cost and service
Alarm goes off the police have come and everything was very prompt.
Prompt for service, actively monitors and responds to alarms
Awesome company to deal with no complaints
The technicians are always friendly and helpful.
Highly customer friendly and competent service.
Excellent sales team and prompt service.
Great service. Always get info when needed.
Great local based alarm company.
Instant response to any issue. Competitive pricing.
Horrible company, one sided contracts, poor customer service! Go with someone else
Trash stay away
Reliable service. Like the instant email information of events.
Satisfied….good customer service…would use again.
have been with guardian over 30 yrs. i rate them #1.
Very knowledgeable team of in-house technicians.
Great service and always answer the phone when you need to contact them.
Our experiences have been good overall.
Not timely had me waiting for 30 minutes after my appointment time.
Great food,great service!!
It was great
Exclusive service I feel safe around the clock thanks.
GREAT SERVICE AND ALWAYS THERE FOR US FOR MANY YEARS.
Always responsive for technical support with courteous technicians.
A simple, but effective security system. It’s cost effective and affordable.
Rep didn’t mention that we had to sign a contract. Not happy.
Service is great and field techs are very thorough.
When my alarm went off Guardian Alarm came out and checked my house quickly.
Great customer service, and they always get the job done.
Secure, reliable, customer-focused, reasonable, professional, and user-friendly.
Best alarm company in the area. Owns their own control center.
Guardian is Keeping my Family Safe, and I’m very Pleased !
2 HOUSES 6 YEARS OR MORE NO PROBLEMS GREAT PEOPLE AND SERVICE.
BOB STERLING HEIGHTS MI
Knowledgeable and professional!
No complaints , a little expensive monthly but it’s worth it.
Great alarm company, had them since 2011
I have been a Guardian Alarm customer for over 25 years and would highly recommend them
I grew up with Guardian Alarm they offer the best value.
Good service! Had them for the last 4 years no issues..
We have been using it for 7 years without problem.
I like that when I call Guardian a person promptly answers. I don’t have to go through an automated system.
no problems so far ,service and response have been good.
I’very had Guardian alarm for years with no problems.
They broke in my shop 2 time in month alarm didn’t come on I called them they respond was i need more sensor I have 8 sensors already
Great service. Competitive pricing. Customer service easy to contact with questions, etc.
Called and was put on hold for tech support, then told I would get a call back. Waited an hour and called back. Put in hold again and then told tech support has closed after that.
Great customer service! I’ve been a customer for many years and always friendly and helpful.
Great company, that has always strived to meet my requirements, at a cost I could afford.
Great service and piece of mind at all times! Thanks for watching over our family for 3 + years.
Love the phone app,
Excellent customer service, great product and solutions. When you call you get to talk to a human not deal with a automated phone service…
It’s a nice feeling to know we can come home to a safe house. Help is a button away if anything goes wrong.
Alarm has gone off a few times and i did not receive a call from Guardian. Service is hit or miss.
Great company, but If you sign for 3 years ,you pay for 3 ,even if you move 😕 …
Worste customer service ever they dont know how to talk to people and keep people on hold for a long time for no reason im going to leave them and pay the penalty DONT SING ANY CONTRACT WITH THEM
We were with Guardian Alarm for 20 years and the system always kept us protected and alerted.
Very good company I have been with them for over 40 years I have no complaints I would recommend them highly
Guardian associates are always a pleasure to talk to. Very professional, helpful and courteous.
Pleased with monitoring service and prompt response to alarms. System has required minimal service. Pleased with technicians’ professional and knowledgeable service of system.
Haven’t interacted with customer service lately, but their online bill pay is excellent.
The 2 men were pleasant and patient to listen to our description of the problem. They gave us suggestions and helped to resolve the problem.
We have been with Guardian since 1993 and they have been very good . We are very pleased with there service
Have had nothing but good experiences with Guardian alarm. If the alarm is triggered they call. Simple as that.
I LOVE THE SERVICE I HAVE RECIEVED FROM GUARDIAN. THE RESPONSE IS GREAT ANYTIME THEY GET AN ALERT THAT ANYTHING IS AMISS. THUMBS UP
Good company. Answers calls quickly. Always a human on the other end. Prices have been stable.
The installer was great and the added features have been a big plus. They do a great job.
I appreciate the service and feel safe in our home I love the fact that they do a test to insure the system is functioning correctly
Carlos has been an amazing help I highly advice using guardian alarms.
Been a customer of Gaurdian for more than 10 years. Customer service is wonderful. Great local business to support
We have been customers for 19 years. Guardian is been very dependable and reliable
Very professional folks, very courteous!!
Guardian alarm was prompt and efficient with our service. They are always responsive, to any need.
I was 100 % with this company service is great but I’ve just had the worst customer representative ever on the phone kind of makes me want to switch but I know I’m with the best retrain your representatives
They have an office in Southfield, MI and when I call I am talking to a person. There is always someone there to answer my call – a real person. Have always had good service.
I have been with Guardian for 36 years. I would use no other company. They are the best.
It been fine having Guardian Alarm , never had a problem , so I never had a call from them , very reliable !
Terrible company to work for! Do not set up an alarm system or hire and security guards for your site! Guardian only cares about money and nothing else.
We have been with Guardian for 44 years. The product and the service has always been excellent.
So far I have never had a problem that Guardian Alarm could not fix. Keep up the good work.
when we bought our home we had ADT come there were numerous times power would go out for various reasons and ADT never checked on us but Guardian is always right there.
Based on my experience: outstanding service; great response; reliable system. Most importantly, calls are immediately answered by a live person.
They called my cell, and the guy was very rude and dismissive when I asked him where he obtained my number. I do not think that a good company would conduct cold calls this way…
Have had Guardian for 24 years, love them and trust that they will keeping having my back like always.
I received a knew and it had to program all over again
Loved the rep who helped figure out how to set up our service and the tech was also very good and efficient.
Guardian Alarm has been taking care of the security of my business since 1985 . it is a great company
Carlos from guardian alarms has helped our business tremendously highly recommend working with him he will help you out with anything you need!!! 10/10
Very good service, rapid response and friendly and professional staff. Must also point out the camera equipment is top notch yet more than cost competitive.
Guardian does a great job here for us! Professional services and great communication with us. Always in contact!
Guardian Alarm is the best!! They are always there to check on us if we forget to take the alarm system off in the allotted time span.
Thank you Guardian .
I’ve had Guardian Services since 2008, and I feel very secure and safe knowing that there’s someone monitoring my home when I’m not there. Thank Guardian Alarm
I have been with Guardian Alarm for 15 years or more and I have not had any problems with this company. Excellent Company try them.
Would be nice if you don’t ha e to rely on a wi-do motem to monitor your cameras.not reliable using a router
There is no service for your alarm that call the police every time it goes off. If I pay for it. I don’t like it anymore. If my contract was over .you guys would be over too.
Watch what you are signing. I have been a customer over 20 years, made a little change, and they claimed it was “all new”. When I questioned the extremely high cost of the little change the response was “tough”. We got your signature and we will not change it. Pay sukka.
Apparently I signed a 5 year contract with 1 shity camera that I’m not using anymore, so they gave a 2$ credit but I have to pay almost 15$ for an app that I’m not using.. My advice is do you own security…..
Great team to work with…
Guardian has great customer service. They answer all calls immediately – no recording and provide a very personal customer service experience.
serviceman was on time, completed radio transmitter installation in a neat workmanlike manner, and cleaned up after himself. All in all he did a swell job and obviously took pride in his work.
Have used Guardian Alarm for over 10 years. Very satisfied with customer service and support. Would recommend to anyone.
Guardian is the best security company we’ve had. We have used 2 others in the past and neither one of the two were as responsive as Guardian.
We have had Guardian Alarm for 2+ years. the cost for monthly surveillance is reasonable and response is rapid if you need it.
James installed our security system today and we couldn’t be happier! He was so knowledgeable and personable and made sure all of our questions were answered. THANKYOU James! We really appreciate it!
Stuck guarding my business because their staff didn’t show up. According to them I’ll be here roughly 1 1/2hrs past my businesses closing time. Poor service, I wouldn’t recommend this company to anyone. I will be looking for a new company
Very impressed with how they work! Thank god I got rid if my adt for them. Carlos did an outstanding job
The Best alarm company we have had three different alarm companies in the past so far they’re the best company for service, and keeping on top of things.always friendly and knowledgeable, helpful can’t say enough,about there service and staff.
The tec came in and changed the key pad
Poor service Guardian did not respond to a blarring home alarm for 10 minutes
I could of been robbed and killed in 10 minutes ..oh and when the phone tech did call 10 minutes later. .I got snotty and rude attitude. .Guardian You Are Fired! Calling new alarm company today..
Very reliable service, great customer service, very easy to call and receive assistance for help immediately, simple application and touch screen control center that is very user-friendly, and very safe security system that helps assure you that your home is protected.
This organization is very responsive to any problems that often arise
Contracts are 5 years long! They are slow to alert you if your alarm is set off. Customer service is marginal at best. I learned my lesson. Never again.
Had them for four years. The fire alarm is always going off due to cooking smoky foods. They ALWAYS call within a minute or two to verify we are OK. Good coverage!
I’ve been with Guardian Alarm for 17 yrs we have had our oops and boops which is standard with any company overall i love my service with them considering i have moved 4 times with my alarm….loling
We are so happy with Guardian Alarm. Since we have had the business, they have monitored the business and serviced the business always right there when you need them and taking care of us . Thanks for being there looking forward to when we can have the video hook up and monitor from my phone… someday… Mickey Wrona …
Great Security Services along with an Application for anyone who is in a hurry. If you have a Smartphone, you can control your home security from your anywhere. The newest feature is FACE ID which can be used with the new iPhone X. While …
I would recommend guardian alarm to anyone. We have had them for over 20 years as our security company. Any help we have ever needed has been quickly and efficiently. Their staff is always friendly and helpful.
This company is inferior in every way to my previous security company. There are some good companies and we can’t wait for our contract to expire. I recommend you continue shopping.
If you own a business and want alarm monitoring, DO NOT USE GUARDIAN! They are liars and con artists. They tell you what you want to hear to get their business but in no way deliver what they promise. ADT or any other company deserves your time and money more than these thieves do.
Customer Service has always been an assistance. Very appreciated by me. We have had Guardian for many years now and plan on continuing to be a customer.
Have been using guardian alarm for five years now we love it feel safe and secure all of our windows and doors as well as a glass break motion sensor carbon dioxide and fire detection and four cameras touchpad works great looks good would recommend this to anybody who wants a good System with reasonable Monitoring fees
I have been using Guardian Alarm for over 5 years now and we alway get excellent service! Amazing customer service over the phone as well. Five stars all the way! Thank you Guardian!!!
Better coverage and prompt response to an alarm. Also this is a Michigan company, which is a plus. Installed a wifi device so it connects to their main office so a landline is no longer required, which saves some money. Extremely satisfied.
the service is horrible, the system is outdated. the alarm keeps my whole family up all night and the guy tells me well u will have to go in main box and pull wires off of big battery then find main wire and pull it. I’m so done… I’ve had nothing but problems for over 6yrs, system very outdated! do not recommend them at all
My experience with Guardian Alarm has been a great one. They have been successfully securing my home since 2011. Thank you I would definitely recommend Guardian Alarm.
DANGEROUS SERVICE. Had alarm as I pulled into driveway. Operator hung up on my wife as I went inside to check out situation. Fortunately it was a false alarm (cat), but I can’t recommend this company. …
I have tried several different alarm companies and have found Guardian to be the best, It is based close to my area and not in some other state and that can become a problem if it is in a state that has a lot of weather problems and can’t get to my home.
This is honestly the best alarm system and service I have had. Carlos was very attentive and cared about mine and my families safety! (: Thank you Carlos
Have had them out 6 times in the last 2 months to diagnose repeated false alarms with the same zone in my building. Different technician every time. Different diagnosis every time. Possible divorce in my future if this does not get fixed. …
Just spoke with Tamika at Customer Care. SHe handled my request in a friendly, fast, and efficient manner. She accurately discerned the solution to my problem, set the resolution into place, and did it in record time, all while maintaining a friendly, professional rapport. Excellent customer service!
When a responding to a service call, I was told by Guardian that they would have one of their service guys at my facility between 8 a.m. and 12 p.m. on such and such a day. On the day of the appointment, I called to get a more specific …
We are extremely pleased with Guardian Alarm’s service and responsiveness to our needs. When problems arise GA is there to help with timely service and knowledgeable personnel. Their staff is helpful. Guardian, you are our Guardian …
We have had Guardian Alarm for several years at our office and never had a problem with equipment, customer service, billing, etc. We would highly recommend them to anyone looking for a great alarm company.
Expensive and devious! More than $50 per month plus discovered there is an auto renewal clause in the 4point contract text that renews for 5 years unless you send them written notice to cancel!!! Just plain robbery!!!!……. Don’t sign up with Guardian unless you’re comfortable with a never ending expensive contract!!!
We love everything about Guardian Alarm. We were with ADT previously and they were terrible. Poor customer service across the board. Guardian has been the opposite. We’re most likely customers for life.
The cops have been sent out on over thirty false alarms. Guardian claims to have never sent them. One time was a false alarm I actually triggered by mistake so i know for a fact that it has happened but when i questioned them they had no …
Guardian Alarm is the best. I have several properties covered by them some in not so good areas, but that does not make any difference. Guardian Alarm gives me the same great customer care and vigilance of my properties.
Your telephone people misled me into replacing two $20 dollar batteries in the main alarm boxes. Not one mentioned the batter=y in the motion sensor in the front room, which was the problem.. The serviceman was great! Fixed it in 10 minutes. Informed me of what the codes meant and what to replace nexttime.
I warn anyone to stay away from Guardian Alarm. Their contracts are horribly one-sided. When our house was infested with black mold and we were forced to move, we wound up living in a hotel and then temporary housing. We thought we could …
Guardian Alarm apparently in fine print signs you up for five years, any changes it starts all over again. Even if you sell your house- five years. First they charge for the equipment and the labor to install and then they make you pay for five years.
Ron from Guardian Alarm came to our location today and was full of information. He had come for a maintenance call, and helped me reset somethings in the alarm. Very friendly and really knows his stuff. Thank you!
Good tech support, their 5 year mandatory contracts are insulting. I negotiated a 3 year. There are other solutions coming on line everyday! Service is expensive, everything they sell is the same as the do it yourself guys. It seems that …
I put eggs on the stove to boil forgot them and went to the movie. When the house filled up with smoke and Guardian Alarm couldn’t reach me they dispatched the fire department. I will be forever grateful for their quick response. It could …
Guardian Alarm customer service is awesome!!
They are their for you twenty four seven!! My family
has used them since 1938. I use them in my home!
I recommend them for their quality of service!!
Pay attention to the Representatives of Guardian alarm. They will try to flimflam you. But once I got the service, it wasn’t so bad. Customer service is very helpful
We have been with Guardian Alarm for the past 20+ years in two houses. We switched to Guardian Alarm because it’s a Michigan based US company…..Never had any complaint. I will recommend Guardian Alarm for anybody who wants a burglar alrm system….
The most interaction I have with Guardian Alarm is either through paying my monthly bill or by being asked to Rate & Review them.
When you think about that, it’s a good thing: I’m not interacting with them because of a failure in their service!!
Absolutely first-grade top-notch company. Service is speedy, effective, and cost very reasonable. Not sure how any of their lesser competitors survive, the way Guardian treats customers!
don’t be ripped – off!!! I was tricked into a 3 year contract for a repair after I purchased new windows in my home !! I have been a customer for 17 years last year I recently had 2 new windows installed in my home and had them come out to …
I and many of my friends have used gaurdian alarm in homes and businesses for over 20 years . I can call anytime 24 hours and talk to someone. They call me about late payments and are so polite. I would recommend them to anyone. There service . Price and equipment are first class.
I signed up for service through Guardian shortly after a neigbors house was broken into. Fast forward a year and three months – I decided to sell my condo and cancel my service only to find out that the salesman had me sign a 5 year …
Our Keypad is displaying there is a comm error for which we contacted the customer service on the 20th of July 2020 and they scheduled our service for the 25th of July 2020. …
Home alarm system on doors plus motion detectors. System easy to use.
Very horrible experience with Guardian. We were to have an installation on Sept 5 @ 8am service never showed up until 9:55!! When I called to see where he was he said in the parking lot and could not figure out how to enter the …
Alot of issues with billing and contract disclosures, I moved out of my house and was told in would just have to pay the remainder of the contract out, which was a few months. Instead they charged me a penalty, fees, the amount due and all the equipment. Really unhappy with this company.
I gave guardian alarm over 3 months to fix my alarm.
They finally showed up and the guy told me he could not install or fix.
I called and cancelled . …
Where is a zero star when you need it? When I committed to a 3 year contract I was promised things that do not happen. My home is just a mile away from an office location of guardian I choose the company because of this and the promise of …
I am giving 1 star as I have to give this minimum. First Hugh Adams came to the location the same day I contact couple other vendors. He was the third vendor who came in. I told him the cheapest quote I received and he told me he can beat …
We feel very secure with Guardian Alarm in our home. Not only is it a Michigan Business, we know that the money stays in this State, and it employees Michigan people. It help the Economy, and employment in Our Home State, And that is always …
Absolutely worst experience with this company, when it comes to product, communication and service. I closed on a new home with this system in place already. The Rep Akikia came to closing and asked me to sign some documents so that the …
We have been with Guardian since 2002. Moved into a new home and had a new alarm installed 4 yrs and 11 months ago. Recently had new windows put in our home. Called to schedule the contacts to be removed and put on our new windows. We have …
I had 3 no call no shows. When the installer finally came, he could only install two cameras. They are charging me for a third camera that I do not have. I have called and emailed for 60 days without resolution. It’s still not resolved. I …
The phone number listed on the monthly bill statement did not work.
I have a new system installed 2 weeks ago and has yet to work. they have replaced sensor and a main board and still system does not work. Lot of money spent to have a new system and still does not work. alarm went off yesterday and never …
Absolutely the worst company every to deal with. They don’t even deserve 1 star. They pick and choose which parts of their written contract they want to enforce. We wanted to cancel since we found another system that would give us more …
I was very impressed with your service rep Jeffrey Gamble. He was courteous, professional and very knowledgeable. He patiently answered my questions and also made good recommendations about keeping all the devices in good working condition. I rate him as a five star rep.
Just bought our home and a sales rep shows up to go over Guardian. We needed an alarm so we let him in to discuss it. He was there for over 2 hours doing a normal sales pitch. Finding out hes a total liar now. Been with them for 6 months …
I will actually be canceling my service when contract ends which is in about 6 months from now! I have had the service Since 2014 and in 2014 it was amazing till 2016 it’s the WORST ever! From the actual device that was installed and even …
We have been with Guardian Alarm for over 15 years. When ever I have to contact them, the are very pleasant and courteous to work with. Their service technicians are prompt and very helpful. I would highly recommend them to anyone who needs an alarm system.
My home is only one year old, had there equipment installed,but they don’t stand behind their equipment, only 90 days warranty. I do not recommend this company!! I had the best service before they took over Vitex!! I would actually give zero stars!!
Always such a great help and awesome service! My security system meets my expectations and more.
Do not choose Guardian Alarm, every interaction I had with them was not true. They gave me one price and ended up charging another. There were additional fees during the installation that were never discussed. Also, they could not get billing figured out for months.
Guardian Alarm has done a great job for us. Having a pet, we originally elected a minimum service plan emphasizing perimeter security. Recently, when our pet passed away, we expanded our interior coverage to the entire ground floor. …
Excellent customer service always followed up.
The install guy was clean and very professional and did not mess up my house.
They showed up when they said they would. …
I’ve been with Guardian Alarm for over 16 years. I am very pleased with this company. They are very responsive and together, we have been updating the system all along so we are confident that we have a great security system. I would recommend that you call these folks if you want the best security around.
Love the customer service and they are very quick to respond and correct any issues. However, they bought out the small Mom & Pop security company that we hired and used for many years. Instead of grandfathering those customers our rates …
Used them for 2 years for residential service. No issues with monitoring but their billing department 2 times stopped auto charges to my debit causing the first time a request payment letter from Guardian themselves. After fixing their …
Worst customer service ever. Cheat you on billing. I even contacted the Presidents office and Brent Uhl the president direct on LinkedIn. No reply. If I could give less than one star I would. Their reply below said to contact them. Typical …
It has been over a month, yet problem has not been resolved. Then waiting on the phone 30 minutes plus for twice. Operator name Felicia very unprofessional. When I asked to speak to a Supervisor, instead of transferring to a Supervisor, she …
I am a new customer with Guardian Alarms. This was an install on a new office building. There were delays on the construction of the office and this caused changed install dates with Guardian. …
Not only will I never use them again after having their service in three homes over the past 30 years – I am now in a legal dispute because Guardian Alarm is attempting to charge me for $ 881.23 (I never had a bill like that the numbers …
I called guardian out for a service call, after my building was struck by lightening and i had an emergency need for a service call, unbeknownst to me in VERY small lettering, by signing the completion of repairs invoice and paying over …
Guardian alarm company is very efficient. We had a silent battery alarm go off over the holiday weekend. A repair tech came at 9:15 am the day after the holiday to diagnose and fix the problem. Very pleasant and thorough technicians. We …
Guardian Alarm was our first choice in security systems way back in the good old days, maybe 1987/1988. We have been with them since then and have absolute confidence we picked the right company from the get-go. …
Guardian Alarm is affordable and secure. They call you promptly if there’s an issue and help if needed. I’ve been with them for 9 years now. I was offered a deal by another company, with a lot of fancy equipment, but after comparing it …
My alarm has not monitored in 4 months. Still getting charges. No manager will return my calls. Customer service is horrible. Dont wate your time or money!!
We have been with Guardian Alarm since 1986. Overall we have been satisfied with their service. We have occasional equipment or service issues but they have always been responsive in getting things resolved. We have been using the Guardian Connect app for several years without issues.
Do yourself a favor and install a system yourself and get a monitoring service. Although the Guardian service itself is very good, their sales team failed to outline the terms of their “free” system that they were offering. Little did we …
I’ve been a customer with Guardian Alarm for nearly 30 years. I’ve had two service calls for a battery and a number of upgrades that have taken my service from land line based to Wifi with next to zero charges. I’ve had multiple calls as …
Have both residential and commercial account with Guardian. Took half a dozen phone calls to schedule an upgrade to cellular versus using for online. After the technician came out for hour 45 minutes he accomplished nothing he did not …
We have had Guardian Alarm since we bought our home in 1999. They have great customer service. You actually speak to a person when you call them. They also have a line you can call to pay your bill which makes it so easy and convenient for …
I have been a customer of Guardian for 3 years now and I have had only good things to say about this company. My main reason for remaining a customer is that it is important to me that I have a local company to handle security for my home. …
Guardian Alarm is a company of integrity. They have always been willing to work with me, and has never threatened to disconnect my service
because of challenges. I’ve had other alarm companies but Guardian Alarm is the best. I would definitely recommend them to family, and friends.
STAY AWAY FROM GUARDIAN ALARM!!!! This the absolute worst company out there!!! There are so many flaws with this company. They are extremely unprofessional. Yet, I still have been a loyal customer (out of convenience). What do I get for …
Great service. I recently transferred my home security service from Vigilante in Troy to Guardian Alarm Co. They are far superior and truthful in their contract and dealings compared to Vigilante. Guardian’s Contract is actually less …
We use Guardian Alarm at our business and it has been a wonderful company to work with. We had an incident at our law office and needed an alarm system put in immediately. Guardian was able to send a sales person that same day, give me a …
Guardian Alarm has outrages service calls to say the least. My Overall experience has been horrible, Dan, Alan have not return my calls. I waited for a year to post anything…No excuses. The total installation for my system took over a …
Go anywhere else for the services they sell. These folks are predators out to make a buck. Be ready for poor service on billing and hard sells on new equipment. Never again Guardian Alarm. Edited: Google review and FB comments are the best …
I give Guardian Alarm a five star review, I have their system at home and at our church for several years and I am very satisfied with them… Their workmanship, customer service and electronic equipment is par excellent and state of the …
Guardian Alarm installed a new battery after we had a power failure in my community.
Very professional team. The service techs are on time and Courteous. The quality of equipment is outstanding and they offer all types of wireless options to provide your home or business the protection you are expecting from the number one Alarm and monitoring company. Worth the investment. Highly recommend.
After being a loyal customer for almost 15 years and having both a residential and commercial accounts, I was told there wasn’t any way they could cancel my account without 30 days notice so I had to pay an additional month at their …
The technician was at my home less than 30 minutes and fixed my problem
I have had service through Guardian Alarm for several years….dating back to when the company was still owned and operated by the original owners.
During that time, not only was my monthly alarm service coverage perfect, but …
We have had Guardian Alarm protecting our home for over five years now and have only good things to say. Their pricing is very good, service is excellent, and their response to alarms is spot-on. Highly recommended. We changed from a well-known competitor whose customer service was horrible and are glad we did.
My Family has had guardian alarm as their security system for their medical office and home for at least 20 years. Unfortunately, this business has failed to evolve with the times and has become obsolete. They appear to be more interested …
The technician was very informative, helpful and gave information I was not aware of.
Guardian has been my home security for years. Been very happy with service
Wow. My alarm when off today. Thank god it did as we would never known that they were not monitoring our home. Pressed panic buttons and yes tested fire monitor. Nothing happened? Scary. Do not put your life in the hands of this company. …
Customer service person was very helpful. I am a senior citizen. My system is at least 35 years old. She scheduled an appointment for replacement of main battery .
We have an ongoing security alarm account. Service has always been good. Batteries needed to be replaced and this was detected by them. The technician was prompt and professional.
Home alarm. Price is reasonable, they act quickly when the alarm is activated & customer service is very good.
I’ve had Guardian Alarm since 2009. They have always had first class customer service. Highly recommend.
I have experienced poor service with Guradian alarm Bill payment office. I was transferred over from a rep. When the woman picked up the phone she never introduced herself and I went to let her know how the automated system for paying a …
Terrible unorganized liars. They just subcontract unorganized 30 days past finish date excuse after excuse. Find anyone else you will be happier
I used Guardian Alarm for a house I owned for a year and a half. When I bought a new house and wanted to move, they refused to end my service stating I signed a three year contract and it would be over $900 to cancel. Admittedly, they got …
Our company has been with guardian Alarm for over 30 years they never failed us
I am not a customer, but I surely wouldn’t want to be one with the customer service I have (not) received. I called and asked for a manager or supervisor to speak to about an outside issue with one of their employees. I was given the run …
Trash stay away, arms away doesn’t work when it’s an emergency, power loss for even three hours. Customer service is very bad I’ve been on hold for 50 minutes and nobody responded to my call
Technician was friendly, thorough and knowledgeable. Highly recommend Guardian. Have been with them for years, never disappointed.
former Sievers client. Guardian now has my account- not much longer, I will be shopping for a new provider. Terrible customer service- wait times in excess of 30 mins, repeated double billing!
JUST AWFUL! they don’t even deserve one star.
I normally do not write negative reviews and prior to posting I wrote to Guardian to give them an opportunity to respond first – it has now been over a week. My company has been with guardian alarm for about 15 years. We were notified of …
Jay, the service tech resolved all of my camera issues and did a great job.
He’s very knowledgeable and professional .
This is the worst fire monitoring company I have ever dealt with! After waiting 40 minutes to make a simple request to put our system in test, I was cut off. and I had to start all over. I’m currently waiting again for the second time, …
I have been with Guardian Alarm for many years. They monitor my security alarm for my home. I have always received excellent service from customer representatives, the sales department and the service department. I truly appreciate their promptness and customer focused attitude.
Guardian alarm has been my alarm company since 2017. They have been nothing short of amazing when it comes to customer service and experience. Yesterday I had a technician, unfortunately I don’t remember his name. At my house installing a …