Guardian Protection Services, founded in 1950, is one of the largest privately owned companies in the United States that sells, installs and monitors security systems.
| Friday | 8AM to 9PM |
| Saturday | 9AM to 5PM |
| Sunday | 9AM to 5PM |
| Monday | 8AM to 9PM |
| Tuesday | 8AM to 9PM |
| Wednesday | 8AM to 9PM |
| Thursday | 8AM to 9PM |
174 Thorn Hill Rd, Warrendale, PA 15086
Great GS experiences, super helpful staff. No issues with hardware.
no problems with paying bill lady was very nice
Phillippi went above and beyond to help solve an issue. Excellent customer service
Fast, reliable service from the rep coming out to installation
Chidee is very professional and took his time to set up our system
Where do i submit an app for installation tech?
Punctual and professional. We were very pleased with the service.
Tech was awesome explained all information and was very helpful.
Very professional and complete feeling of security with their system, operation, and monitoring.
I work here so I’m bias. It’s a great place to work & we have a great product
Consistently great customer service!
Carmen in the Phoenix call center rocks.
Tech was more than knowledgeable and could answer any question imaginable. Beyond helpful!
Robert is awesome!!! He was very informative and explain everything he was doing…Thanks Robert!!!!
Anthony was very professional and knowledgeable on time proficient and courteous thanks.
On time, friendly, professional. Fixed problem and explained everything. Very pleased.
Great very friendly bless to him work at my house great human
Chuck was great. Great service. Friendly. Very happy with the experience.
Did an awesome job. I highly recommend guardian for any security needs.
Dave 2296 went Above and Beyond our Expectations. Highly Recommended.
John was a fantastic installer. Good guy and knows his stuff.
Brad is very helpful to set up the system. Now the house is fully protected
Guardian is a great company wouldn’t use anybody else thanks for the pizza
They were were very help and willing to help and very friendly and made older man
have a good day thank you
We experienced a very nice, professional service man who left the job as neatly as he found it.
The tech was super prompt, kind and helpful! Cameras work great!
Very good experience. Technician was knowledgeable and explained the process well.
Chuck was very polite, explained everything in detail. Great experience!
I am so pleased with my new camera and the great customer service I received. Thank you, Guardian!
Our current home had Guardian installed previously so we decided to start the service using the existing equipment because Guardian told us the equipment still worked, two years later half the monitors do not work but Guardian refuses to …
Harry installed our system and was very experienced. Great job.
Harry was very professional and kind. He handle the crazyness of my kids very well
Cory was great during the install. It was fast and professional.
Came on schedule, worked efficiently. Trained us on new alarm panel. Could not be more pleased.
Technician was very knowledgeable and curtious I would highly recommend guardian for the technicians alone!
He gave excellent service and made sure everything was up and running before he had to go. Every satisfied
Wonderful customer service. Very detailed in showing us the new system. Great experience!
The technical was awesome was in and out explained everything made sure I understood before he left.
The installer was Great!! On time and completely Explained how the new system worked.
David was amazing. So professional and very informative. He helped me navigate the website and was a great help. Thanks David!!
I called with several questions and the lady was so helpful and patient…. she answered all of my questions and was very nice.
Technician called ahead and arrived on time and was very professional and knowledgeable in installing lock and repairing sensor problem.
Our Guardian technician was great. super friendly and very knowledgeable
I spoke with Lorena concerning my account and she was very professional
She took care of my needs and concerns, I was greatly appreciative.
Thanks Again
after paying thousands to put in the system when i built my home, they nickel and dime you on service upgrades… with no upfront quotes. looking for a new provider.
What an awesome company that truly cares about my safety . Thanks Jon Conklin for being the best installer!
Superb Customer Service!!! Installation was scheduled for 4 hours, only took 2! Highly recommended!!
Our customer service/installation person Harry was Super, he explained everything he was doing and how to work the entire system before leaving!!!!
Outstanding explanations of what was needed form my home protection and installation was outstanding explaining each and every part.
Manny was the best tech very helpful. I highly recomend Manny , he is very knowledgeable and answered all my questions .
Ray did an excellent job. He is very professional, knows what he is doing and is very patient.
David was very nice and knowedgable! I would recommend both him and Guardian to anyone looking for a security system.
The technician was very helpful, knowledgeable and professional. He explain what he was doing. Pleasant employee.
Great service and courteous customer service and well mannered technicians..
I am with Guardian for 7 years.. no complaints.
From the customer service to the install, everything from Guardian has been top notch! Highly recommend!
We love Guardian!!! We have used Guardian for years. The employees are wonderful!!! Their service is great!!!
Excellent service. He set everything up and showed me how to use everything. And was professional, courteous, and efficient.
Thank you! I’ve had Guardian Protection many years ago and never had an issue. I will sleep better! Quick service!
Very professional and respectful of my home. Did the job in less time than estimated. Would highly recommend.
I am more than impressed with the knowledge and attention to detail this company provides! Great experience!
The install tech was very helpful and knowledgeable. He took his time to make sure everything is working.
Great experience, specially with our technician David, very knowledgeable about the system and he answer all our questions. Highly recommended
Ted was great. Very considerate of my home. He explained everything he was doing and why. Great service
Paul was great! He was able to fix my issues! Very professional and personable!
THE WORST SERVICE EVER, I PURCHASED A HOME WITH A GUARDIAN SYSTEM ALREADY INSTALLED AND ONLY NEEDED TO BE ACTIVATED, I HAD THREE TECHNITIANS COMING TO ACTIVATE THE SYSTEM WITH ALL TYPES OF EXCUSES SUCH AS THE WRONG PART, THE OFFICES ARE …
Installation Technician was great! Answered all my questions and good, clean install.
New customer and initial scheduled start up was scheduled . Never received phone call about being rescheduled . Sat here the whole day waiting for technician who never showed . Told they can’t do anything until Monday and can’t even schedule an appointment with me until Thursday . Off to bad start
Excellent service. Outstanding customer service. Fixed all existing issues as well as proactively discussed new features in the service. Great experience all around.
My Brother used to work here and I applied for a job but I still haven’t heard anything but they seem to be a straightforward and decent and friendly company who does there best to help their customers
All the above!!! I set the alarms off while making dinner and burnt my food while fighting with my two year old to leave clothes on (haha) and they called to check on us and while we were fine they offered to send a pizza to help us out for the night!!!
So very thankful to Ian for helping to reset my alarm from a low battery trigger. I appreciate the patience and being so helpful in resolving my issue!!!
It’s been a pleasure working with Guardian. All employees that I’ve encountered have been above and beyond friendly and efficient. Highly recommend.
Joseph did a job well done Appreciate everything he’s done he took the time to make sure everything was working properly done right he even clean up behind yourself
Corey was excellent, extremely competent so knowledgeable and patient. Fixed all of our problems explained everything in detail, was just amazing.
Amazing, I went for an interview today, 05/19/2021, very professional atmosphere with a very friendly team. Fingers crossed I get the job now.
The two reps that were responsible for install and explaining the system to me were excellent, extremely friendly and knowledgeable.
the gentleman sent to the house was very patient and i didn’t even have to tell him the no shoe policy in the house 🙂 great experience overall with both people that where sent to the house 🙂
The Tech was awesome and performed his tasks in a timely and professional manner. Operation of the system and app were thoroughly explained.
I’ve dealt with guardian for 20+ years at 2 properties I’ve cared for and they were always reasonable to deal with and helpful when the alarm is going off…
The property is beautiful. Sometimes they have food trucks coming in for lunch. Always something great and healthy to eat. really feel safe having these guys behind me and my family
Long time customer of Guardian. Their service is excellent and the technicians are friendly, helpful, and knowledgeable. I would recommend Guardian to anyone that asks
Thank you, Guardian Protection, had their service since I purchased my home 3yrs ago. Today had some additional work done and included a smoke alarm monitored by Guardian.
Bob was thorough, clean, thoughtful, and knowledgeable. He even came back on a Saturday morning to make sure everything was working the way it should. Awesome product!
I’ve been a customer for 5+ years. They have always followed up with phone calls when the alarm gets tripped. Easy to speak with by phone.
Technician was very professional doing the repair. He took time to explain what happened and the upgrade needed.
Paul from Guardian was very friendly and answered all of my questions! Thank you so much for putting me at ease. Thank you for following all COVID-19 protection standards.
Anytime we have had a problem they call and everyone is so sweet and helpful. Tonight I burnt dinner and they sent me out a pizza since my smoke alarm went off. So sweet!!
The installation process went very smoothly and Joe the technician was extremely professional and did a great job at showing how to use the system and app.
I like that the tech called and confirmed appt. He was so very nice, professional and completed the work in a timely manner ,he was also very helpful with additional info that I wasn’t knowledgeable about.
We were cooking dinner the smoke detector went off. So Guardian order a pizza and had it delivered to our house. So we would have dinner! That was so thoughtful. Thank You guys so much!
Jim came to the house to check batteries, functioning of the system and review step by step use of system with me. Patient, respectful and thorough. Thank you!
The rep was very professional and I will personally recommend to any family looking to protect their family. I have a wife and 2 kids and I feel so much more protected. 5 stars!!
Really great service. I had lost my security system due to an electrical surge, they replaced everything, explained every step and answered all of my questions. Very much appreciated!
Had Guardian come out for several installs and had a great experience. Resolved every question and concern we had and walked us through step by step how to maximize the system.
TED was meticulous in every aspect of his job.
Please let him know how much we appreciate his work ethic. …
Guardian has done such a. Amazing job ensuring my home is protected and safe. Anytime I’ve needed them they have called before I could even reach out!
I have burned up my dinner more than ounce and as soon as my smoke alarm goes off guarding is is calling there response time is A-1 they are on it they are very professional and the service is reasonable not to mention I can set my alarm …
Mike was very professional and answered all our questions on the camera and how everything tied into the system. Thank you for sending such a knowledgeable person to install the equipment. Donald and Ethel McKay
Everyone I worked with was super helpful and friendly. My installation technician was very knowledgeable, friendly and understood our concerns.
I’ve had Guardian now for 9 years and have never had an issue. I recently had the new video doorbell installed and love it. Caught my first porch pirate with it!
Never!!!! Don’t sign an agreement with them! You are locked in for 60 months & then you owe a lump sum of money if you try get out of your agreement, even if it’s dealing with COVID! These people are 0 help! Not worth it at all!
Terrible experience with Guardian Protection. Do not ever tie with any long term contract at all. I sold my house early this year and I still pay the service due to their contract never allowing me to end despite I am out of state.
Guardian called before they came, came on time. Mike the technician was EXCELLENT! He got my security cameras and computer working perfectly. Very happy.
Very easy training and installation, installer was very friendly and responsive to our questions. Gave good advice but did not try to sell us on services.
Quick and fast response for low fair price. They’re monitoring is really excellent compared to ADT which is a peer ripoff! Highly recommended.
The tech was on time. The tech was also very courteous and answer all my questions. Installation went well without any undue delays. Very good service.
Worst experience I have ever had with a company. Closed account paid in full on sept 6th. Apparently they processed it wrong on their end and it charged my credit card without approval on dec 19. That is credit card fraud. Took over 4 hours to get it resolved on hold waiting.
Everything went very well. My system was updated and all batteries were changed. Everything was tested and worked great. Jim was very courteous and professional.
Great service Guardian. Paul was an outstanding technician that was very helpful in taking care of our technical issues. I would recommend him for anyone.
Always prompt when responding to an alarm call. Amazing customer service. Sending a pizza to my house since I burned the bacon for lunch! Highly recommend!
Lorena was exceptional at reviewing my account, listening to my concerns and coming up with different packages based on my needs and future plans to my home. Highly recommend Guardian for hone protection!!
It is a good thing to get a notice everyday. My previous service did not know that their program was not working for at least 2 weeks unilil I cancelled the check for the payment. I know everyday that I am being monitored, which is reassuring.
Calling Guardian to cancel service for the second time. They cant access my account because I dont have the password. unfortunately I have epilepsy and I don’t remember where or if I’ve written it down, and although I spoke with them 2 …
So grateful to Guardian and their expert staff for installing a system in my daughters house. Fast, reasonable & trusted service! Thank you!
Very pleased with my experience from the consultation at my home to the great installment by Joe the technician. A much better solution than using some of the online services I researched.
Joe did an amazing job installing the system and explained it perfectly. Everything was done professionally and he worked quickly and kept me in the loop throughout the process.
Service when something goes down (which is often) is unreliable … I don’t know why we have to continue paying full coverage fees for a partially functioning system while waiting for a tech. …
Harry the technician was very quick and friendly. Enrique the salesman explained everything in great detail. I am very happy with my Guardian Secrurity system.
I enjoyed it at first then realized after a few months that I wasn’t using it much so I wanted to cancel it. I called and said I signed a five year contract and the only way to get out was to buy out the contract which is like $2000. So I’m …
My husband who is a disable retired veteran was cooking hotdogs and forgot the food on the stove. Guardian security was right on time. I was in the line at Walmart and heard a loud noice in my pocketbook it was Guardian security let me know …
I like the system that Guardian provides. The tech that installed it was very professional and took time to make sure that I was comfortable and knew how to operate it before she left. Thank you. “Good job” 👍👍 …
Technician Joe was awesome and his work was efficient. Took the time to explain vs me reading the manual which made feel super confident & comfortable. Thanks again
5 Stars to James Horn for quickly resolving the problem I had with my security system. In conversation with James it was obvious he is very concerned about his customers security needs. Great representative for Guardian!!!
Corey, the technician who activated our security and audio system was exceptional. He communicated clearly and pleasantly, and his knowledge of the installation and activation process was displayed as he introduced me to the system and it’s mechanics.
Harry was excellent! I am so happy with the service I got. He explained everything to me and was very kind and thorough. I also love all the services I am getting with the security system!! It’s so cool.
Paul was great. Guardian diagnosed the issue with my system quickly and then quickly sent someone out to resolve the issue. Great service and great results.
Ellis was great. Came early, professional and extremely knowledgeable. He upgraded our system to 4G and explained everything that he did. I highly recommend.
Guardian sends out installers who abuse elderly. I am 69 and the installer that came out was rude, arrogant and argumentative. He got mad and left my home and did not install or do the work he was suppose to do. Then when you call …
Thank you, Stefanie! She is an employee at Guardian Protection Services and has provided exceptional customer service. Having employees like Stefanie is what makes the difference when customers call a company. Thank you for answering our …
I had the best Service experience today with a technician named Mike Sacco from Guardian Protection!! Mike was extremely professional, very considerate, and extremely knowledgeable about his craft! I really appreciated you today, Mike!! Thank you!!
Apparently this company hasn’t heard of the Servicemember’s Civil Relief Act. After getting military orders (and providing them same) to move from my home to another state, they’re insisting I pay out the remainder of my contract or face a …
When my fire alarm went off because I burned my dinner they called immediately AND sent me a free pizza to make my night better. They’re very responsive and always pleasant. They’re usually calling because I’ve done something weird at my house, but I trust that they’ll be there in the event of an actual emergency.
I have had Guardian protect my business for years. They are efficient, affordable, fair, and most importantly kind. I have never had a negative experience with them.
Great service rep….knowledgeable and thorough installer!!!
Love the IQ panel and all you can do with the system. Was anxious but am very pleased. Will Definitely recommend to my neighbors.
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Fire panel went down and system is out of service. It takes Guardian a week to get it shipped, they receive it the next day and it’s been four more days and they have yet to send out the tech to install. This is life safety and it appears …
Guardian is fantastic from beginning to end of installation. Very knowledge and friendly
Representatives. Always available for questions. I feel secure and safe with their services. Highly recommend!
My experience with guardian protection was fantastic. The tech was very knowledgeable and professional and explained everything in calm and patience manner. I will refer them to my family and friends.
I wouldn’t let my dead cat deal with Guardian! My alarm have been going off periodically for no reason at all for the past seven months. Being familiar with Guardian and their customer service, I didn’t even bother to call, I just keep …
Excellent service! Our technician Rick A. was extremely knowledgeable and fixed the problem quickly. He also reviewed different options with us for our in home protection. Extremely satisfied!
Jim Horn, a Guardian Protection technician, was extremely professional and personable. He corrected our problem that another technician failed to resolve. We are very grateful for his services on August 22, 2018.
Nightmare. Built a new home, and the builder uses Guardian. Had a meeting with a sales rep prior to the build to go over options and products. We chose to have guardian install the surround sound package, which is a klipsch system of five …
After moving into a new home Guardian is giving us the protection we need. The technician that worked on the system was very professional and efficient. Happy all the way around.
Thank you Tom at Guardian for our pizza.
We had a mishap in our oven and burned our dinner and the smoke alarms went off. By the time we could air out the house of the light smoke, Guardian …
My technician Taylor was very nice, super knowledgeable and took the time to explain everything that he was setting up, how it all works and even took the time to help me set up my system’s features on the website! I highly recommend him and Guardian protection 👍 …
Harry was amazing…he got our system up and running and went above and beyond to make sure he resolved all our system issues. Very polite and professional. I am really considering getting the whole security system. Not because of the company name it’s because of Harry customer service. Thank you Harry
Harry did an excellent job fixing our system. We have had guardian for 6 years and the service has always been 5 stars.
Despite the fact that I was having multiple security needs ( i.e. new outdoor structure needed secured, window due to new construction created security risk, and keypad was old and needed updated) Technician Jon Conklin could not have been …
Our installer was amazing. He was so patient with my toddler going crazy and walked me through everything. He even noticed my son liked to color and gave him a couple guardian coloring pages.
Lee was professional and courteous. He was on time and did a great job explaining the process to me. He was patient when I had questions and provided the information I needed moving forward with our Guardian security system.
Please be careful what you sign up for with this company. They use unfair business practices if you don’t pay attention. We got taken with a 5 year contract, kept the house 3 years and still have to pay for services we no longer use at all …
My Guardian Tech was knowledgeable, experienced, and sociable. I was able to ask questions, recieve advice, and given time to understand the alarm system .
I am very satisfied with the installation of my alarm, and will recommend Guardian to friends and family.
Ended my service after 20 years! System stopped working correctly a year and a half ago after service person came to my house. Landline was no longer needed. I was not informed. Alarm would go off in the middle of the night for no …
Poor customer service, every time I have called with a technical issue their protection plan doesn’t cover it and if the system gets damaged by my having to repair their equipment myself then they won’t cover that either. They give no …
David and Jerome were very professional, knowledgeable and took their time to explain the details of my security system to me. Customer Service is also always nice and professional. I’m very pleased with the service and would highly recommend them.
David was the technician who installed our security system.
He was extremely knowledgeable, thorough, professional, patient, and answered …
Fantastic service! Tech was very helpful and the system adds value to my home while giving peace of mind. Love the door locks, Thermostat and garage control capability.
This alarm company is the bomb! I once had the wind or something to blow my door open while the alarm was armed. Guardian was calling 25 seconds later! Twenty-five seconds!! I’ve since had them to add video to my system. Their …
Chuck was great at setting up my system! He was clear about how to use the alarm/front porch camera system, helped me set the Sonos app, and even connected devices to Alexa. He went above and beyond and when he walked away I knew exactly how to use all the components in my home.
The service demonstration that the Guardian representatives provided were both informative and courteous. They listened to my concerns and made sure to answer any and all questions before leaving. It made the whole experience feel like a partnership instead of just a transaction!
Satisfied with the upgrade of our home security system by adding the sky bell. Our installation tech Richard Johnson was very professional and thorough about the functionality of the video doorbell. He assisted me with setting up the nofications as well.
Andre was my technician. I transitioned from Vintage after six straight months of camera failures a mb d control panel failures as well as property breaking, thefts and trespassing. That’s after paying $3000 for equipment and installs as …
I moved out of state where they are not located and they still want me to pay for the contract term. Asked them why should I pay if you don’t service where I live and they said I signed a contract saying that? I moved!!!! You don’t service where I am now moving to? Doesn’t make sense.
We recently moved and it has been over two months since our alarm system has been active. We have been extremely patient through the process. We have had an installation technician out to our home more than four times in the last month. …
Dave installed our new system and he was wonderful! His knowledge and customer service were beyond my expectations!
Have asked numerous times about doorbell camera and glass breakage installation. No response.
Told numerous times about adjusting timing on arm stay alarm going off. . Still …
This was the second time in less than 3 years, that the smoke alarm was defective and sent a false alarm, which brought the fire department. (Hopefully we don’t get charged for that!) Their customer service has been very good, except that …
My Technician knew the system inside and out even though it is 18 years old. Rick Atkinson was awesome. He fixed the issue, tested the fix and was cordial and entertaining the entire engagement. Clearly someone that like his job and is excellent at executing it.
Miguel, knew exactly what needed to be done. He was very professional and courteous. He took time to explain…not only what he was doing, what he was going to do and he made sure to explain the phone app and the computer. I would highly recommend Guardian security services!
Bait and switch SCAM
When my MIL passed away and we inherited her house, the first thing we wanted to …
I just began my Guardian Protection program. I’m “a Senior” and there’s A LOT to learn about using my new system. I’ve called Guardian’s CUSTOMER CARE number several times and I’ve always been treated with utmost respect, professionalism …
After seeing the how poor the reviews are, I feel compelled to give a review. So far my system has been flawless. I couldn’t have asked for more professional and knowledgeable people from sales, to install, to anyone that answers the phone …
Chuck arrived promptly after calling to advise he would arrive in about 30 minutes. …
Honestly have nothing bad to say about the company. They’ve been working hard to earn and keep my business, but tonight, they deserve it. I was trying to cook for my family, and failed miserably sending smoke alarms going crazy. They of …
Thanks Guardian for your quick attention to our security issue by sending such an efficient Tech person (Ted) who worked on until our problem was fixed! I truly appreciate his patience in making sure my email and the Guardian app on my cell were working properly before he left also. 😊Mr.& Mrs. Parker …
Guardian responded to a fire alarm because we burned our food. Once we told the representative that we burned dinner they were generous enough to buy us pizza from dominos! That was an amazing surprise from Guardian. A++++ company, highly recommended, we’ve been with them for almost ten years. Thank you Guardian!!
Had to move suddenly and guardian worked with me very quickly and thoroughly. I am very pleased with the technician and quality of work he provided me. He worked cleanly and professionally and I will recommend guardian to all my friends and family
Been a customer for close to 10 years. Asked for a video door bell to be added. They were quick to get the appointment set up but what tops it to a 5 star is that they checked rest of the equipment already there and replaced the older equipment. The technician explained the new features of the app.
Technician was very professional. Kept a clean work environment and he treated my house and family with respect. He made it a very pleasant and smooth installation I highly recommend guardian based on my install experience
Great experience & knowledgeable staff! They showed up on time within my appointment time & completed the work quickly. With my equipment working & having to deal with a friendly staff, I’m a happy customer!!
Over a year of periodic malfunction of 3 of our system’s devices. Multiple (12+?)calls to tech support. Service visits (during Covid). A tech was scheduled to come to our home again to finally replace what we surmise is a defective …
I had issues w / a motion censor I 📞 .They sent Mr.Paul he Solved the problem , replaced an upgraded unit . He was very professional, courteous and attentive, thanks to Mr.Paul I still choose guardian services you need more techs as Mr. Paul.. …
Eric was extremely nice and informative. He was able to help me with the problem I was having and he also showed me a couple of different features that I was not aware of on my device. He also explained other services that are offered by Guardian Protection. Very helpful technician
I had burned dinner and set off my fire alarm. Of course Guardian calls within seconds (they have always called immediately for any alarm I had go off) I give them my code and I tell them I burned dinner and we are fine… lol.. 🤦🏻♀️ …
Constantly try to find ways to gouge you. Price just keeps going up. Can honestly say I’ve never had a bad technician until this one in almost 6 years. Customer service has increasingly became more rash and robot-like. Customer service used …
Great service. Today we had a wonderful experience with Ellis, He was on time and was very friendly and explained to us what we need to do with our new ring bell. It is almos 4 years of service with Guardian Protection and we are very happy with them.
Technician was very prompt and professional treated my family with utmost respect. The whole process of calling and scheduling was very quick and painless. Technician made sure everywhere he worked was clean and was very patient with me in teaching the updated system
To Whom It Concerns – Maggie helped me on a billing question and she made my day when she applied a new, cheaper rate for my monthly bill moving forward. Maggie possessed excellent customer service skills and I really appreciated her taking …
Dave showed up during a snow storm, after sitting in traffic for 4 hrs. He was very professional, and even appeased my 4 year olds questions. Very knowledgeable about the system, and made modifications that would suit our house best. Overall great experience and good guy !
Terrible experience. The first technician at my first house was blatantly rude. When I asked him how much accessories would be he just responded “Money, more money”. I let that all go, moved, got to the new house after a year I called to …
Seamless, hassle-free change to doorbell camera system. Rob was very punctual -called to let me know he was 30minutes away- very polite and professional. The install was easy; he walked me through set up and made sure I was able to use the system before he left.
I, like everyone else am super busy. I dread making phone calls to obtain (correct) information, troubleshooting an issue, and finding the best products and service for my needs. Also, to set up a service call without being transfer to …
Excellent service over the last several years. They even ordered a pizza for us to replace a burnt dinner that set the smoke alarms off twice in one night. It’s always quick and easy to make adjustments to our contact list during vacations. …
I don’t even use this service but they kept calling me at increasingly late hours, most recently at 4 am. So I blocked their number, but how good can they be if they’re calling me (who again doesn’t use their service) while there’s probably …
Been with Guardian 24 years. Quick response. Great service. Dave customer technician went through the system repaired a unit in our system. Stayed with us until everything was OK. Thankyou Dave for your professionalism. Gregg and Christine
0 stars. Probably the worst company I have ever dealt with. I built a new house and their sales person was deceiving on what was included in their monthly fee. They sell you expensive equipment but increase their monthly fee to use your …
Guardian has done a wonderful job with our home security/automation needs. The technicians are excellent and the customer service centers are extremely helpful in administering to our account. This company is extremely responsive and capable.
I was extremely satisfied with the installation of the guardian equipment. The guy who installed it was very professional and courteous. He installed everything quickly and made it easy for me to understand how everything works with the …
DO NOT USE GUARDIAN PROTECTION SERVICES. I just got off a very frustrating call with a representative. The contract length is minimum 3 years, and if you move, don’t worry, they will just start the term over for you (but “install for …
Guardian has been a great team that has our back. They are always there when needed and the system setup works flawlessly. Customer service and technical support are excellent. I believe Guardian is always raising the bar on the industry standards!
We reciently had a problem with our Guardian Security. The system has worked flawlessly for 5 years.
We call the office number and they sent out a tech 3 days later. This young …
Pittsburgh installer Bob was phenomenal. He took his time explaining my new system to me, tested everything, and made sure I was comfortable with utilizing my new security system. He was mindful of wearing a mask, gloves, and booties too! Guardian is very lucky to have him as a valued technician!!! 5 stars!
Had our home security system updating and installation today by Guardian technician, Jon, who we requested after experiencing the great job he did for our daughter’s home, after she recently moved back into the area. Jon is a great, down to …
I have never had such a terrible customer service experience. Everyone I have spoken with has been super nice but there is clearly not something connecting on the back end of their business. I’m not sure what it is and I have tried to give …
I received a 30 minute prior to arrival courtesy call by my install tech, John, who arrived right on time. He was very knowledgeable and professional the entire time. He successfully installed my coded front door lock and even helped me set …
Guardian technician, Mr. Ossai, displayed impeccable customer service and professionalism. He was very accommodating and
patient as he addressed my various needs and supplied explanations regarding the …
Great experience working with company! I’m not typically one to do surveys, but sales process was simple. Technician was incredibly easy to work with during installation. On time, called in advance, and made the project easy.
David from Guardian was friendly, courteous and knowledgable. He cleaned up after drilling the hole I’m our wall to install the panel and answered all my questions in regards to the app. He truly went above and beyond to make his company look good. We are (so far) extremely happy customers!
I’ve been dealing with Guardian for 24 years. Their service has always been outstanding through actual alarms, an occasional service issue, updating the system (and to code) when we renovated our home and, most recently, implementing …
I let Guardian know that I have had issues with my cameras since day 1 that I have been with them. A Technician has come out here several times and I basically quit calling them because tge issue just wasn’t being fixed. …
After recently losing my job, I called around to several businesses to cancel my service in order to cut down on spending. I cancelled my cable and home phone and I called guardian to cancel my home protection. They transferred me to the …
Guardian is excellent. Excellent customer service. If an alarm sounds, you will get a call within seconds. The remote tech was here today for a routine service call to fix a fire alarm issue. Tech very friendly, polite, and presented himself well – a great ambassador for Guardian. I strongly recommend Guardian Protection.
Eric’s knowledge of the alarm system is outstanding! He was able to quickly resolve the problem and gave me details about what he was doing as he fixed it. He also answered all of my questions about the system which reassured my confidence in your company. Excellent service technician.
Transferred my services when I moved. Joe Yeskovich, my Install guy was on time and very professional. He explained everything he was going to do and made sure I was included in this install. Guardian Protection is lucky to have a great …
Steve was great at getting us what we needed for our new home and John was awesome at installation. After working with both of them, I feel competent in using my system and already feel safer. Looking forward to using this system to protect my home and family and know that guardian is there for me if I have any questions or concerns!
Once again I’m impressed with the great service that Guardian Protection has provided to me. Tech Warrendale was able to install and update my new system with no problems. Thank you guys for all your help. God bless and have a wonderful day…
This review is on customer service and contracts. The installation process was smooth, and the monitoring was seamless. I was pleased with that aspect of the service. …
I am very happy that we chose Guardian. Our installer Tristan was great to work with. Very professional and thorough, he took the time to teach me how the system works, including downloading and setting up the app! I highly recommend Guardian, and Tristan if you are lucky enough to get him!
Betsy my tech was super friendly and very knowledgeable. Gave a call before arriving and arrived at the time she stated. She took the time to make sure I understood the system and felt comfortable using before leaving.
From start to finish I happy with the service I received.
I personally will never do business with Guardian again due to the fact they lock you in for a 60 month term with a $750 fee if you want out early. Blame is on me for not realizing this beforehand, but I wanted to make other potential …
I am a new customer and so far so good. I LOVED my installer, I think his name is Dave but I could be making that up. He was so kind and helpful. He was honest of what was unnecessary as we talked through different scenarios. He definitely …
The Guardian Protection Services Technician called to let me know when he was on his way. He arrived timely, was very friendly, and began working. He explained my options between the two door choices that I had. He was also kind enough to …
We like to give positive reviews, but in this case we are forced to do otherwise. The Guardian system is great until you need service. Exterior equipment quality is suspect which creates a need for service and their labor costs to replace them is extremely high.
Guardian technician came out to my house this morning to install a brand new security system. He was knowledgable, courteous, and extremely patient and helpful. I have been a customer in the past and will continue to use this service due to their commitment to excellence in home protection and customer service.
I have had Guardian for four years now and have had no problem. We recently had a sliding glass door replaced, and needed a new sensor installed. Eric, the technician, replaced this and was very courteous and professional. He had us back in service in no time. Thank you.
Our installation was quick and very efficient. The technician was knowledgeable and was able to answer all of our questions. We find that the operation of the system is very easy. There are not a lot of complicated bells and whistles. …
We have been Guardian Protection customers for about 15 years. We started comparing companies to upgrade. Guardian Protection offered us a better deal so we were able to stay with a security system and Guardian staff that we already knew …
Our Technician, Larry was excellent! He was very professional, friendly and efficient. He went out of his way to set everything up according to our requests and completely double checked the system before leaving. He is a great representative for Guardian. He will always be welcomed in our home.
Dave made a service call to my home. He was not only friendly, but way above and beyond what I expected. He spent 2 hours here and really made sure everything was right before he left. He said he is my tech while he is here, no matter how …
Installer showed up early, installation was excellent and he left the house the way he found it. To early to review the service but will update in a month or so. Took a lot for us to change had been with ADT for many years and their …
The tech I had today was awesome! He ensured that I understood everything he was doing and helped me with the upgrades that I wanted to make. Very nice, respectful, efficient as well as the reps in the loyalty dept. who helped me schedule the appt. They took care of me as if I was a new customer and I loved that!!
We have had nothing but trouble lately with this company. Found out carbon monoxide detectors were supposed to be good for 10 years but were 4 years old when installed. Have been waiting 3 weeks for replacements. Meanwhile we are woken up …
Our Guardian technician Brad was very nice, called 30 minutes ahead of his arrival time to say he was on his way. He came prepared with all of the needed equipment and was extremely knowledgeable on how to set up my app and how to work the …
They provide a good service however they will charge you to disconnect the hard wired service and take away their equipment. All sensors and control panel are affixed to walls so get ready to repaint and be careful with wiring so you don’t …
I’d give them 0 stars if I could! When we were moving, they told us that we couldn’t take our equipment with us without paying hundreds in fees, even though they said that we owned the equipment when we bought it up front. Then they told us …
The technician was GREAT ! He took his time and made sure my system was installed and working correctly. He also took the time to explain the changes I would experience with my upgraded equipment & system. Been a customer of Guardian’s for 5+ yrs so far — still very satisfied! Thank u !
Beware! I have had a Guardian Protection system in my home since 1987 and have paid for monitoring service continually. I changed a door and the system was going off with that door faulting. I made an appointment for them to come out and …
We had a contract Guardian for over 10 years. We wanted to upgrade our hardware, they charged us $75 for them to sell to us. Then, when we went to switch services, they claimed the contract they had, which they would not provide us, …
Overall, amazing service. The installer was on time and professional, as well as personable, which is good because the process does take several hours. I had an issue where the doorbell camera was included in the package we purchased but …
Disappointed with them. Helped me with wiring new build and it was screwed up. Not sure if builder or Guardian messed that up but 2 years ago when i renewed my alarm with them, they sold me this awful door bell camera and it has never …
Great experience with Guardian today. Scheduling was easy, the crew that came in for install was efficient and did a great job on explaining everything and helping us get set up on the app. Def recommend and will be using them for all tech service from here on out!
I wish to write a review about the Guardian Technician whose first name is Ralf who was sent out to my house on February 5th 2021, here in New Jersey to install a over the garage door Honeywell camera. I initially was reluctant to install …
Horrible equipment. Less than helpful technical support. When I called in because of a problem I was having, specifically used the automated phone system to go to technical support but was never routed to that department, instead was hung up on twice in a row while the representative wanted to talk about the app.
A customer with Guardian protection since 1996. Sold my house and had 10 months remaining on a recent agreement that they would not allow me to cancel. Customer service agent offered no options. I would give negative stars if possible.
We just upgraded everything in our home and added camera doorbell abd other items. Dave, #2296, WAS SUPERB! He represents Guardian well, and works hard to provide the BEST level of service. He took time to review every detail of the …
I recently had an issue with my exterior camera and glass-break sensor.
The support and escalation teams were sympathetic and quick to resolve my issues …
got a new system installed and the person who sold me the system told me I could put it on a payment plan. call in today rep on web says no idea what I’m talking about gave me a number to call. called the number and they said their putting …
Beyond awful. Here’s feedback on the whole system. IT SUCKS!!!
We had a special system put in and it hardly ever works properly. The doorbell is now and it won’t reset. The panic that was put in can’t be used cause the …
I have been a happy customer of Rampart Security, a local security company for 13 years. They were recently purchased by Guardian Protection. After the transition, my annual service charge increased 50%. I called today with a security …
I am giving Guardian a ZERO but had to give one or couldn’t post. I am embarrassed to say that we paid for this service for eleven years before I had that time and energy to cancel. I finally took the account off auto pay so I could keep …
I was a customer of Rampart Security for over 20 years. They were recently bought out by Guardian Protection. My first experience from Guardian is this: …
I have been a customer of Guardian’s for over 10 years. I called them 2 weeks ago to update my keypads. I was told I also needed to replace smoke alarms. I agreed to that and signed a contract for the work to be done. At the time I told the …