Guardian is a full service water submetering and utility billing company with over 36 years experience in the multifamily industry. We also provide … See more
Horrible Company mi bills from $44.00 is $136.00 i have call and all the answers is that they will be calling back this company is disgusting and the costumer service is horrible what a shame.
Great company to do business with and excellent customer service!!! Thanks to my customer service representative ( Robin ) for always being so helpful!!!
ALWAYS HAVE A GREAT EXPERIENCE WITH ROBIN & MICHELLE –VERY HELPFUL, NEVER RUSH ME OFF THE PHONE!! THEY TAKE GREAT CARE IN HELPING MY TENANTS AND ANY ISSUE I MAY HAVE! DAVID
Please do your research and make sure that you are willing to work with a company that bills you according to whatever they wish. The worst company to do business with.
This Is third party billing company overcharging people…how do you divide neighbors bills up as if they lived in one building and then join their bills together, then bill people cold water allocation that’s ten times the amount -Who In …
I am very happy with the service I get from this company. My service rep, Mary Kiddis, is the best and takes care of anything that I need quickly and efficiently!!
Hello Tenants! You are getting an EXTRA $10/mos for the SERVICE of receiving a bill going through Guardian! that’s JUST the basic added on for EACH Tenant! I’m in the wrong business! #SmallTalkWithLandlord
I would like to thank Krystal Brown for providing great customer service. She is a delight to work with and I would like to express how much we appreciate her.
Didn’t send me a bill this month. Website login page is broken and has not place to input username/password. Cannot call customer service because they are closed on weekend. Needs to be 24h customer service. F – – – – –
Service is amazing and the staff is super friendly……Krystal Brown made everything simple and very clear. I wish all big companies had courteous and helpful people like Krystal working for them!!!!
I had a question about my bill and my property management gave me Jessica’s number, she was very polite and helpful in explaining my bill to me in a way I could understand.
Live on a trailer area andi pay the landlord the lot and water past 3 months ive paid over 400$ on just water with no help on locting if it a leak or anything just bill me they sayand 15$ late fees?
This is to let people know that I am a landlord in the san Fernando valley and have been using the services of Guardian Water and Power since 2013 and have been extremely satisfied with their services especially as well as my service …
This company has at least one good thing going for them, and that is the excellent customer service rep they have in Krystal B! She was patient, kind and super helpful!!
I live at apartment complex where they have these people they ant nothing but a stressful water company I’ve tried logging in to my account keeps saying invalid I’ve reset my password 200 times still I cant to pay my bill they hardly send out a bill through the mail .
It’s been ok I’m just wondering why we are paying for water from Columbus and cannot talk to someone cause I work sometimes from 7 am till 6 PM or later all week long and I want to know why there water taste so nasty it taste and smells …
5 stars go to Heidi. I had a question on my gas bill that needed a little digging. Heidi helped me look into it immediately and promptly replied to my emails. Thanks Heidi!
Our company is very happy with Julie Barnett, our Guardian water billing coordinator, she is efficient and always helpful with any questions I may have.
They over charge-water is $109-$199.00 from them and they are not commissioned-they are a third party billing company for Sharon Pines Apts. They need to be investigated in more then just Ohio…there billing at Charlotte NC apt building!
Guardian used to be responsive to our needs when it came to tenant changes. Guardian has been implementing a new portal over what seems like 2 years, perhaps more. This is not the same company it once was a few years ago. There has been …
I love Michelle Hayes. She has great Customer Service and explains everything in detail without making you feel stupid. Thank You Michelle for all your help. JZA Realty Investments
Ms. Palma was very helpful and patient answering my questions about my billing. Ms. Palma also knew who to contact when I had technical questions about your billing systems algorithms. I commend you for your rapid response to my concerns.
I worked with Krystal B and she was very helpful when I requested information regarding how they were billing a property. She’s was very kind and friendly as well.
This is some lame way of taking advantage of people. In the summer of last year went out of town for 3 Weeks and my bill still was over $90. We were only home for 1week that month. I have asked multiple time for a master copy of my bill …
I really enjoy Guardian Water and Power. Brandy was super helpful and provided great service! In my experience, this is the best company sub metering company out there.
Love the customer service I recieved from Krystal! She was so helpful. The company needs to hire more of her! (Or just give that girl a raise!) Thank you Krystal!
Can somebody explain to me why I live in Reynoldsburg and the Reynoldsburg Water Department is right down the street from my house. But I pay my water bill to Guardian water why I live in the city of Reynoldsburg the Reynoldsburg water …
Horrible horrible customer service!! I was charged 3 times my average monthly water bill over the last 8 years and asked the company to do a second reading of the water meter they have disponed it and avoided me for 4 weeks they will not …
Website is terrible. Can’t setup a bank transfer pay without a random error whereas paying with a credit card (w/ 3$ “convenience” fee) works fine. Have to register multiple accounts if they are in charge of multiple utilities.
I work with Jessica Sanders. Super quick & efficient, always a pleasure to work with, even though we only email one another, you can see her good personality & willingness to help. You never have to wait with Jessica. Super speedy. thank you,
Julie Barnett, a very professional representative of Guardian Water & Power, is always a pleasure to work with. She is always prompt in her responses, and very accommodating to the needs of our HOA, which can be a challenge at times.
Most mixed up company I’ve been associated with. They have 3 addresses, Goodale, Watermark and a PO box. send a check to Watermark and it gets returned to bank. Scheduling an installer took forever, getting service started after …
This is probably the worst run company in existence. Looking at other reviews I see that it is not just me dealing with expensive faulty meter installations and incorrect submeter readings. I am not sure how they get away with it. They are basically stealing peoples money.
I am a 10 year resident at The Commons at Victoria Village, in 2015 my water bill practically quadrupled over night, I went from paying $40 – $50ish a month to paying $179 consistently ($120 – $179) every month for over a year well into …
I love working with Brandy she is always willing to help make sure things are on the right track. Brandy is always happy and makes you feel good just talking to her. Enjoy knowing I have such a good person to do business with.
Absoultely Horrible customer service! Their reps are rude and hostile. Currently on week 3 of trying to resolve a simple bill issue. Account rep flat out lied about following up on the issue. When I tried to report it to the supervisor I …
Our Account person, Kristen, is an excellent communicator and does an outstanding job handling our account. She’s smart, clear and effective and I’m so grateful to have her working with us.
Brandy Coyle is so helpful and knowledgeable! Amazing customer service!! Anytime I have a question or concern she is there for us. Employees like Brandy are what keep us loyal to companies like Guardian.
Seriously usage is 0 and charges is $52 ? I am checking my bills every-time its always higher then mu usage. But this time i gotta u. I was not at home for whole month still i am receiving hire charges. I am trying to reducing my bill by saving water, Even my faucet are not leaking still don’t understand whats wrong. Fraud compny
Tried to setup automatic billing. System didn’t bill me so I racked up late fees. They couldn’t find my account or even that I get power from them when I call customer service. Can’t combine water and power accounts so have to use separate …
Jessica Sanders is my account rep for a 34 unit apartment building in Seattle. She made on boarding incredibly simple, and has been a great resource ongoing. I would highly recommend her.
This company has been horrible about recording the proper dates getting the right names we own several apartments they don’t acknowledge the emails that I sent for new tenants with water meter readings we constantly get no movement. Personally they are one of the worst companies I have had to ever deal with.
Guardian Water & Power handles the water billing at the community I manage and Jessica Sanders has been wonderful to work with! She is very prompt to address any billing issues and always answers any questions I have. Thank you, Jessica! 🙂
This company uses inefficiency to fraudulently charge customers money. They send out bills after they are due then charge late fees. They don’t answer the phone and when they do are not at all helpful. …
15 of our units is sub-meter by Guardian for years. The service is bad. We have had too many issues. We have spent so much time correcting errors that they make. I just don’t know how they are still in business with this screwed up …
My experience with representative Brandy Coyle has been very positive. Brandy is timely with the monthly reports and responds in a timely manner in answering questions or addressing concerns. So far I have enjoyed the working relationship we have with Brandy
I manage a 40 unit apartment building in Downey, CA. Brandy Coyle has been my “person” at Guardian for a long time. Brandy always helps me solve any problems I have, and (although I can’t see her) she must be smiling because she is so …
We use Guardian Water & Power at a property that I manage in the Cincinnati area. Julie Barnett in particular has been phenomenal to work with.. she is always quick to respond and resolve any issue we may have.
I’ve had an ongoing issue with an overcharge due to the meter being broken. All it took was the right person determined enough to fix it. Her name is Heidi and she was awesome to work with!! Called me daily at a specified time until the …
I love Brandy Coyle! She is the best at making sure she gets you everything you need and following up. She never takes more than 24hours to get back to you and she is EXTREMELY patient! Brandy is super reliable. She makes working with Guardian a breeze!
Avoid this company unless you want angry tentants! Skips billing due to “equipment errors” so you get two or more months on one bill. Phone support is sometimes rude as well. Signed up for e-billing, they did not send a paper or electronic …
Just recently had my electric shut off on the 22nd of this month and was able to pay my bill Friday. I spoke to someone around 3:30ish yesterday and the lady said someone will be out by 5 to turn my electric back on well as soon as I left …
Guardian water & power is a great way to get residents and apartment expenses under control. Keeping me from raising the rents and losing residents. The residents tend to use less utilities. julie Barnett and guardian have exceeded my …
This company is horrible to deal with. I don’t even want to give them 1 star. They won’t take your calls. They double bill month after month. They don’t credit your payments. Their response – “you should pay early”. I can’t get any …
I have been working with Brandy Coyle for awhile now.My experience with her is very pleasant. She has handled our accounts with Guardian Water & Power, thoroughly and in a timely manner. She is extremely attentive to accuracy and detail.
I often call to discuss my bill and I spoke with Krystal Brown. She was very helpful even surprisingly calm when I tried to challenge her about some issues I had. After, we shared some jokes, all because of her great customer service.
Best customer service goes to Krystal!!! I called to inquire about a bill and she was extremely helpful and so patient with me, answering every question I had. We all need more people like her; compassionate, hard working and dedicated to helping others. Keep up the great work Krystal!!
They have increased my water bill by 50 dollars in the last 3 months my water usage hasn’t changed. They are thieves and I keep getting late fees when it was paid on time. Worst company in the world taking Advantage of people.
DO NOT! I REPEAT, DO NOT! Rent from ANYONE who does business with this Company!!!!!! I have had MONTHLY bills from $498.46, $400.62,$182,$163,$114 and I STAY BY MYSELF and IM BARELY HOME!!! This makes NO SENSE!!! I started out paying bills …
This company is very corrupt. While others in my neighborhood have been paying $30 a month for their city water, I have been pay $135 for just myself!!! I am looking to move elsewhere only because of this disgusting company. They said I …
We have had problems with this company. When our building changed over to this company our water bill went from $25 a month to $70. It was steady at $70 for a few months and the answers we got were that there could be a leak and there was …
I cannot say enough good things about Guardian Water and Power. Our community elected to install gas and water sub meters 4 years ago. From the initial contact with sales to the install of the meters the service has been great. I want to …
We have never had any issues since switching over to Guardian Water & Power. Jessica is friendly, helpful, and quick to assist with any questions we have. Thank you for the great service and we will be staying with Guardian for the foreseeable future.
We had a different company prior to Guardian. There were many issues which Guardian found and then solved. Our billing coordinator Brandy Coyle has been efficient and professional. We are very happy with our experience with Guardian.
Guardian reads the meters at two of my properties. Whenever we have a tenant change, we have to notify Guardian. This process goes well, but I have noticed lots of personnel turnover during the years. At one of the properties, we have …
As a Property Manager, it is always refreshing to work with a vendor that is professional, responsive and cares for their customers. Krystal Brown is always so very helpful and a pleasure to work with. I HIGHLY recommend Guardian Water & Power!
Guardian Water & Power does an excellent job of providing transparent and reliable monthly utility billing for unique situations. I specifically worked with Stephanie Palma who was extremely conscientious and personable, she always made …
I work for All County Property Management in Tampa Florida. Julie Barnett is a wonderful Billing Coordinator because she responds promptly to my questions. She works closely with me to provide the best quality service to our tenants and owners.
I have been staying in my apt. for over a year now and somehow my bill increased from paying $30-60/month to paying $182.47/ month?!!! My sister has SIX kids and has NEVER had a water bill that high!!! Looking at the other reviews on here, …
We have no choice in billing with guardian and so far it’s been a dreadful experience. The first couple months they didnt bill us correctly and we would have to call in every time. Now the website portal has been down for 3 months and my …
I am a property manager on a senior apartment community. Since opening day there have been many occasions, due to lack of training on our end, I have had to reach out to our rep @ Guardian. I have been thru a few in the last 3 1/2 years …
We have been using Guardian Water and Power to help with tenant billing for the past few years. Julie Barnett is our rep and is always timely with the owner statements and tenant bills and stays on top of communication with us during the month.
Our account rep, Michelle H., is amazing to work with! She is very knowledgeable and goes above and beyond constantly. She always answers our questions/concerns quickly and efficiently. She alerts us right away to any potential issues. She is definitely an asset to the Guardian team!
Went an entire month without any of our residents receiving a water bill. Many meters misread/not read at all on a regular monthly basis. Residents receiving late fees when enrolled in automatic bill pay… the list of issues goes on and …
As a company we started using Guardian for our apartment complexes in 2012. In 2016 we started using their services in our mobile home parks. One park we have master electric too. Julie Barnett our Guardian Billing Coordinator for the …
I have worked with Brandy Coyle at Guardian WP for almost a year. She is awesome! Brandy is very professional, courteous and has a wonderful sense of humor. She always gives me the information I need and explains the how and why. She is …
We have been rarely disappointed with customer service at Guardian and since Krystal Brown has taken over our account I know I can count on her to get back to me right away with whatever we need. The only complaint i have is that the bills …
Guardian Water and Power is a great business to work with. I spoke with Stephanie Palma. She was very friendly made me feel so much better about the questions I had. She was very prompt with getting back to me and helped me with all my concerns. I would definitely recommend Guardian Water and Power for a sub metering company.
Great company. I think a lot of the negative reviews are because people misunderstand what Guardian does. They send you the bill, they don’t determine what you pay. Your landlord and the city decided what you pay, Guardian just sends the info to you. They work hard to resolve issues quickly too.
Krystal Brown with Guardian Water and Sewer has gone above and beyond. She, to date, has been the best service rep that I have been assigned. She helps me with questions in complete and full detail. She also is very diligent to get move …
Horrible customer service and technical support. I purchased a multi-unit property in 2015 and Guardian Water & Power service was transferred with the sale of the home. The property has been serviced with GWP for over 30 years and I decided …
I work for a property management company and we managed a large condo building where Guardian Water handled the water bills. I was lucky enough to work with Brandy Coyle, one of the nicest and most knowledgeable individuals I have ever met! …
We have had Guardian Water & Power Inc. as our service provider at our Eight55 Apartments in Royal Oak since they were built in 2016. Julie Barnett with Guardian has been extremely helpful with billing questions, any meter issues that …
My experience with Guardian Water and Power is bad. I own a duplex and rent one side of it. There is one water meter to the property, I pay the city, and just want to be able to submeter the tenant and bill them for what they use. …
Guardian Water & Power, Inc, has been a huge asset to our company and our park residents. Guardian’s Account Administrator, Julie Barnett, always goes above and beyond in obtaining information on reads as well as giving suggestions on how …
I really enjoy Guardian Water and Power. The service is pleasant and prompt and Jessica is awesome to work with. I was told that their mission is to preserve our resources and I think that is awesome! I don’t think you can find a better sub metering company out there that will take care of you like Guardian takes care of it’s clients.
Our Representative Julie, answers all my questions and concerns and is always on top of our account with Guardian. I always receive my move out final water bills in a timely manner. She is the best and I love working with her with our account with Guardian.
I have been a Guardian customer for at least 25 years. Guardian’s water bill recovery service generates significant cost savings for our apartment business. Prompt & dependable customer service provided by long term employees such as Mary Kididis keeps our account operating smoothly.
I have worked with Guardian for 13 years, as Treasurer of a condo association working with Guardian. They have done a good job with service and account changes over the years, and have been great the past few years, with my contact …
For the past almost 3 years, this place has been who provides my electric because of where I live which does not give me the option to use a different place. For all of this time, I try to avoid needing to call mainly because I do not like …
I have been the owner of a condominium property management company for many years. We have used Guardian Water and Power for several years. During that period of time I have been disappointed in the level or lack of knowledge and …
This is one of the worst company’s that I have ever dealt with. They make you sign a 3 year lease because they know you would quit them with out it. They continually messed up the tenant’s bill and blamed the city. I got the city to …
Guardian services two apartment complexes for me for 10 years one and for 7 years the other. Overall I am satisfied with the service over the years. Some reps were better than others. Recently I have a new service rep (Krystal B.). Really …
No zero star option. We used this company for 2-3 years before throwing in the towel. After acquiring a property, Guardian lost our initial deposit to provide sub-metering service and we were not contacted that they had not received it. It …
I have been with Guardian Water for 14 years. Over those years I have been assigned to 6-7 different service representatives that were responsible for my 62 accounts. I do not know if the problems were with the representatives or something …
Brandy has been great to work with on a monthly basics in maintaining our gas accounts for our tenant spaces!! Guardian has been doing our monitoring for a long time, and we would use them for any other properties when needed!! Brandy always sends our account reviews in a timely manner and gets bills out quickly to our tenants!
I am a property owner/manager in Southern California. I have a small number of units. I have worked with Guardian Water and Power since 2012. I have worked with two representatives there to help me calculate the water and electric bills of …
I would like to take the time out to thank Guardian Water and Power for hiring Noah, Director of Technical Services. I’m sure he has a extremely busy schedule but he always takes the time out to return my phone calls about my meters. He’s …
Guardian handles the submetering for a residential building I help manage. It is my job to act as a middle man between Guardian and our tenants, and it has been an absolute pleasure to work with Julie Barnett since I started with my current …
I have used Guardian for nearly two years for my billing needs. I have hardly had any issues and if ever there were, they were immediately taken care of by my agent. Jessica has always been personable and helpful when it comes to …
I am a property manager who, over the years, has represented many associations that require utility meter reading. As such, I have worked with most of the utility metering companies in town. Unfortunately, I have not yet found one that I …
I use Guardian because there are unfortunately no other alternatives. But if problems with them continue, I will consider canceling them and charging tenants a monthly flat rate water fee instead. I pay my monthly meter reading bills to …
Where do I start? I have spent countless hours trying to figure out issues that Guardian has caused and hasn’t helped in resolving. First, they stopped reading my meter nearly a year ago and rather than being proactive to let me know, they …
I own more than 60 units and have worked with Guardian to sub-meter my properties for years. The service is hit or miss, but mostly miss. We have had too many issues to name. We have spent so much time correcting errors that they should be …
We had constant issues using Guardian to submeter water in our condo community. Rates were inaccurate, meter errors were not identified timely, service was slow, and they weren’t able to take advantage of the meeting technology installed in …
Got Guardian to install a submeter 2 years ago for a commercial tenant. Paid over 2k for the meter, and it was all going along fine. Then I decided I wanted to get submeters for a few more tenants in the same building and have them billed …
I been using Guardian Water & Power, Inc as my utility billing vendor for my apartment building for 4 years now. It is a great service. It help me bill my tenants for their portion of the utility bill without me calculating each tenants …
We used Guardian Water for a mobile Home Park we manage. They found out we were going to change companies so they sent a huge increase on sewer without warning to our tenants, then didn’t finish the December water billing with us. We are …
Cannot get ahold of anyone to dispute charges, automatically get hung up on moment you try and reach operator. Overcharged and cannot reach account thru website. How am I expected to pay my bill?!?!?!
Seriously a joke of a company. Might as well throw your money away and bill back residents yourself. Very hard to work with and extremely disappointing in terms of customer service. Have used them for over a year now and nothing has gone …
Charges are ridiculously high. I live in a 2 bedroom one bath and my bill is $100. How? No one is able to answer those questions and the water doesn’t have a breakdown on anything.
I Recently had a replacement of 150 meters at Foxfire Condominiums by Guardian Water and Power.
Installers Jess and Steph were a dream to work with. Installs were quick, gals …
Got an 800 dollar bill for over a year of them not reading my meter, even though they charged me service fees the whole time. For what?? Had to have the city come out and fix it, after months of reporting it. They took it directly out of …
Very poor customer service. Paid my bill through the mail took 3 weeks to enter in the system, considering customer service told me they had received the check. If there’s a water problem you have to contact your local water company. I will …
Answer my question in a timely manner.
The worst customer service ever
great service!!!!!thanks for all the help
Always trying to screw me on my bill!
perfect for the greedy landlord on the go.
Disappointed with their service. Slow response times and web 1.0 website.
Krystal is always helpful great customer service.
None of their numbers work and I’m just trying to pay my bill.
Great Customer service from Jennifer this morning!!
Thank you,
L. Deckard
Terrible company. Cannot register online and always “no one is available” to answer the calls.
Jessica is so efficient and prompt with our requests! Keep it up!
Awful customer service. Not friendly in the slightest and would not offer to help resolve an issue or discuss it.
April Hartman was so helpful I really appreciated her.
Can’t talk to anyone about paying my bill cause I dont know my acct number this sucks
Just spent almost an hour waiting for someone to answer the phone at Guardian….my question and answer took less than 5 minutes.
We have used the company for a while and their billing is inconsistent.
Brandy Coyle is very easy to work with and and is easily accessible.
Worst company no electric and they don’t have emergency number shillington apt.
I have always received great service, especially from Krystal.
Ended up loosing at least 2 tenants due to disservice provided by this company.
Krystal Brown is the BEST!! No one beats her customer service!
brandy coyle has been a good rep for mil-rich
Horrible Company mi bills from $44.00 is $136.00 i have call and all the answers is that they will be calling back this company is disgusting and the costumer service is horrible what a shame.
Great company to do business with and excellent customer service!!! Thanks to my customer service representative ( Robin ) for always being so helpful!!!
This company is scam they want still your money be alert with your bills you can’t trust GUARDIAN WATER …
Read meter incorrectly for 8 years, ended up losing a tenant over water bills 400% higher than they should be
Worse company ever. Contacted them via phone and they hanged up without providing any useful info.
Brandy Coyle is the one you can count on ( we had some problems before ) We are glad that you with Guardian
Great customer service. Lynn was extremely helpful in resolving my issues/concerns.
Water bill increasing each money. Nothing has changed. Only one person in the apt, same amount of laundry, etc.
Own my condo and hate my disfunctional HOA for recently choosing this company, I want to move ASAP
Michelle provided me all the information clearly and and easy to understand. Excellent customer service and great company to work with!
Brandy Coyle has always been very helpful and quick to resolve any issues we have! Thank you!
Thanks to Krystal Brown, she has been amazing help! Great company!
Very good company. Great customer service especially Call Center Rep Krystal Brown.
Jessica Sanders is quick, efficient and helpful with Rockwood Apartments 🙂 Thanks for all you do!
Brandy and Julie are the best you have at Guardian. Very thorough and considerate.
Dismal customer service: Routine reports are not received, waiting nearly 2 months for a basic rate inquiry, attempts to escalate met with shrugs.
Brandy is great to work with! She’s very personable and is quick to respond!
Krystal was very helpful over the phone with my account. Great customer service!
ALWAYS HAVE A GREAT EXPERIENCE WITH ROBIN & MICHELLE –VERY HELPFUL, NEVER RUSH ME OFF THE PHONE!! THEY TAKE GREAT CARE IN HELPING MY TENANTS AND ANY ISSUE I MAY HAVE! DAVID
Brandy Coyle from Guardian has been extremely prompt with responses and is always helpful with any questions I may have.
I have had only good experiences when dealing with Brandy at Guardian Water & Power.
Brandy has always provided great customer service. Very proficient and timely responses to my requests.
This is a wonderful company! Krystal Brown is an amazing employee, give that girl a raise!
Please do your research and make sure that you are willing to work with a company that bills you according to whatever they wish. The worst company to do business with.
This Is third party billing company overcharging people…how do you divide neighbors bills up as if they lived in one building and then join their bills together, then bill people cold water allocation that’s ten times the amount -Who In …
Stephanie at Guardian Water & Power is wonderful! She has been a pleasure to work with.
I have always had good service provided to me. Especially with the help of Jessica she is always very prompt and very helpful with anything I need.
Krystal Brown has been very helpful with any questions/concerns that I have and I look forward to being a customer into the future.
Brandy Coyle took the time and answered my questions. She was very nice, customer oriented and did not make me feel rushed.
I am very happy with the service I get from this company. My service rep, Mary Kiddis, is the best and takes care of anything that I need quickly and efficiently!!
Hello Tenants! You are getting an EXTRA $10/mos for the SERVICE of receiving a bill going through Guardian! that’s JUST the basic added on for EACH Tenant! I’m in the wrong business! #SmallTalkWithLandlord
I would like to thank Krystal Brown for providing great customer service. She is a delight to work with and I would like to express how much we appreciate her.
Didn’t send me a bill this month. Website login page is broken and has not place to input username/password. Cannot call customer service because they are closed on weekend. Needs to be 24h customer service. F – – – – –
Excellent customer service from Julie Barnett. I strongly recommend using Guardian services. Great customer service and communication.
Service is amazing and the staff is super friendly……Krystal Brown made everything simple and very clear. I wish all big companies had courteous and helpful people like Krystal working for them!!!!
I had a question about my bill and my property management gave me Jessica’s number, she was very polite and helpful in explaining my bill to me in a way I could understand.
Live on a trailer area andi pay the landlord the lot and water past 3 months ive paid over 400$ on just water with no help on locting if it a leak or anything just bill me they sayand 15$ late fees?
This is to let people know that I am a landlord in the san Fernando valley and have been using the services of Guardian Water and Power since 2013 and have been extremely satisfied with their services especially as well as my service …
This company has at least one good thing going for them, and that is the excellent customer service rep they have in Krystal B! She was patient, kind and super helpful!!
I had an amazing experience with Guardian Water thanks to Krystal! She was extremely knowledgeable and patient while assisting me!
I live at apartment complex where they have these people they ant nothing but a stressful water company I’ve tried logging in to my account keeps saying invalid I’ve reset my password 200 times still I cant to pay my bill they hardly send out a bill through the mail .
I have been working with this company for over 10 years with no problems. Our new contact Brandy Coyle makes everything easy.
It’s been ok I’m just wondering why we are paying for water from Columbus and cannot talk to someone cause I work sometimes from 7 am till 6 PM or later all week long and I want to know why there water taste so nasty it taste and smells …
Brandy is always so helpful! I usually have to call in for my balance due to my crazy lifestyle, she is always ready to help and so sweet!
5 stars go to Heidi. I had a question on my gas bill that needed a little digging. Heidi helped me look into it immediately and promptly replied to my emails. Thanks Heidi!
Our company is very happy with Julie Barnett, our Guardian water billing coordinator, she is efficient and always helpful with any questions I may have.
They over charge-water is $109-$199.00 from them and they are not commissioned-they are a third party billing company for Sharon Pines Apts. They need to be investigated in more then just Ohio…there billing at Charlotte NC apt building!
Guardian used to be responsive to our needs when it came to tenant changes. Guardian has been implementing a new portal over what seems like 2 years, perhaps more. This is not the same company it once was a few years ago. There has been …
I love Michelle Hayes. She has great Customer Service and explains everything in detail without making you feel stupid. Thank You Michelle for all your help. JZA Realty Investments
Ms. Palma was very helpful and patient answering my questions about my billing. Ms. Palma also knew who to contact when I had technical questions about your billing systems algorithms. I commend you for your rapid response to my concerns.
I worked with Krystal B and she was very helpful when I requested information regarding how they were billing a property. She’s was very kind and friendly as well.
This is some lame way of taking advantage of people. In the summer of last year went out of town for 3 Weeks and my bill still was over $90. We were only home for 1week that month. I have asked multiple time for a master copy of my bill …
I really enjoy Guardian Water and Power. Brandy was super helpful and provided great service! In my experience, this is the best company sub metering company out there.
Love the customer service I recieved from Krystal! She was so helpful. The company needs to hire more of her! (Or just give that girl a raise!) Thank you Krystal!
Can somebody explain to me why I live in Reynoldsburg and the Reynoldsburg Water Department is right down the street from my house. But I pay my water bill to Guardian water why I live in the city of Reynoldsburg the Reynoldsburg water …
Horrible horrible customer service!! I was charged 3 times my average monthly water bill over the last 8 years and asked the company to do a second reading of the water meter they have disponed it and avoided me for 4 weeks they will not …
it was great working with James White, was professional and did excellent work!
Website is terrible. Can’t setup a bank transfer pay without a random error whereas paying with a credit card (w/ 3$ “convenience” fee) works fine. Have to register multiple accounts if they are in charge of multiple utilities.
I work with Jessica Sanders. Super quick & efficient, always a pleasure to work with, even though we only email one another, you can see her good personality & willingness to help. You never have to wait with Jessica. Super speedy. thank you,
Julie Barnett, a very professional representative of Guardian Water & Power, is always a pleasure to work with. She is always prompt in her responses, and very accommodating to the needs of our HOA, which can be a challenge at times.
Most mixed up company I’ve been associated with. They have 3 addresses, Goodale, Watermark and a PO box. send a check to Watermark and it gets returned to bank. Scheduling an installer took forever, getting service started after …
This is probably the worst run company in existence. Looking at other reviews I see that it is not just me dealing with expensive faulty meter installations and incorrect submeter readings. I am not sure how they get away with it. They are basically stealing peoples money.
I am a 10 year resident at The Commons at Victoria Village, in 2015 my water bill practically quadrupled over night, I went from paying $40 – $50ish a month to paying $179 consistently ($120 – $179) every month for over a year well into …
I love working with Brandy she is always willing to help make sure things are on the right track. Brandy is always happy and makes you feel good just talking to her. Enjoy knowing I have such a good person to do business with.
Absoultely Horrible customer service! Their reps are rude and hostile. Currently on week 3 of trying to resolve a simple bill issue. Account rep flat out lied about following up on the issue. When I tried to report it to the supervisor I …
Our Account person, Kristen, is an excellent communicator and does an outstanding job handling our account. She’s smart, clear and effective and I’m so grateful to have her working with us.
Brandy Coyle is so helpful and knowledgeable! Amazing customer service!! Anytime I have a question or concern she is there for us. Employees like Brandy are what keep us loyal to companies like Guardian.
Seriously usage is 0 and charges is $52 ? I am checking my bills every-time its always higher then mu usage. But this time i gotta u. I was not at home for whole month still i am receiving hire charges. I am trying to reducing my bill by saving water, Even my faucet are not leaking still don’t understand whats wrong. Fraud compny
Tried to setup automatic billing. System didn’t bill me so I racked up late fees. They couldn’t find my account or even that I get power from them when I call customer service. Can’t combine water and power accounts so have to use separate …
Jessica Sanders is my account rep for a 34 unit apartment building in Seattle. She made on boarding incredibly simple, and has been a great resource ongoing. I would highly recommend her.
This company has been horrible about recording the proper dates getting the right names we own several apartments they don’t acknowledge the emails that I sent for new tenants with water meter readings we constantly get no movement. Personally they are one of the worst companies I have had to ever deal with.
Guardian Water & Power handles the water billing at the community I manage and Jessica Sanders has been wonderful to work with! She is very prompt to address any billing issues and always answers any questions I have. Thank you, Jessica! 🙂
This company uses inefficiency to fraudulently charge customers money. They send out bills after they are due then charge late fees. They don’t answer the phone and when they do are not at all helpful. …
15 of our units is sub-meter by Guardian for years. The service is bad. We have had too many issues. We have spent so much time correcting errors that they make. I just don’t know how they are still in business with this screwed up …
My experience with representative Brandy Coyle has been very positive. Brandy is timely with the monthly reports and responds in a timely manner in answering questions or addressing concerns. So far I have enjoyed the working relationship we have with Brandy
I manage a 40 unit apartment building in Downey, CA. Brandy Coyle has been my “person” at Guardian for a long time. Brandy always helps me solve any problems I have, and (although I can’t see her) she must be smiling because she is so …
Not much of service problem. But the 3 dollar service fee is laughable on payments.
We use Guardian Water & Power at a property that I manage in the Cincinnati area. Julie Barnett in particular has been phenomenal to work with.. she is always quick to respond and resolve any issue we may have.
I’ve had an ongoing issue with an overcharge due to the meter being broken. All it took was the right person determined enough to fix it. Her name is Heidi and she was awesome to work with!! Called me daily at a specified time until the …
I love Brandy Coyle! She is the best at making sure she gets you everything you need and following up. She never takes more than 24hours to get back to you and she is EXTREMELY patient! Brandy is super reliable. She makes working with Guardian a breeze!
Avoid this company unless you want angry tentants! Skips billing due to “equipment errors” so you get two or more months on one bill. Phone support is sometimes rude as well. Signed up for e-billing, they did not send a paper or electronic …
Just recently had my electric shut off on the 22nd of this month and was able to pay my bill Friday. I spoke to someone around 3:30ish yesterday and the lady said someone will be out by 5 to turn my electric back on well as soon as I left …
Guardian water & power is a great way to get residents and apartment expenses under control. Keeping me from raising the rents and losing residents. The residents tend to use less utilities. julie Barnett and guardian have exceeded my …
This company is horrible to deal with. I don’t even want to give them 1 star. They won’t take your calls. They double bill month after month. They don’t credit your payments. Their response – “you should pay early”. I can’t get any …
I have been working with Brandy Coyle for awhile now.My experience with her is very pleasant. She has handled our accounts with Guardian Water & Power, thoroughly and in a timely manner. She is extremely attentive to accuracy and detail.
I often call to discuss my bill and I spoke with Krystal Brown. She was very helpful even surprisingly calm when I tried to challenge her about some issues I had. After, we shared some jokes, all because of her great customer service.
Best customer service goes to Krystal!!! I called to inquire about a bill and she was extremely helpful and so patient with me, answering every question I had. We all need more people like her; compassionate, hard working and dedicated to helping others. Keep up the great work Krystal!!
They have increased my water bill by 50 dollars in the last 3 months my water usage hasn’t changed. They are thieves and I keep getting late fees when it was paid on time. Worst company in the world taking Advantage of people.
DO NOT! I REPEAT, DO NOT! Rent from ANYONE who does business with this Company!!!!!! I have had MONTHLY bills from $498.46, $400.62,$182,$163,$114 and I STAY BY MYSELF and IM BARELY HOME!!! This makes NO SENSE!!! I started out paying bills …
This company is very corrupt. While others in my neighborhood have been paying $30 a month for their city water, I have been pay $135 for just myself!!! I am looking to move elsewhere only because of this disgusting company. They said I …
We have had problems with this company. When our building changed over to this company our water bill went from $25 a month to $70. It was steady at $70 for a few months and the answers we got were that there could be a leak and there was …
I cannot say enough good things about Guardian Water and Power. Our community elected to install gas and water sub meters 4 years ago. From the initial contact with sales to the install of the meters the service has been great. I want to …
We have never had any issues since switching over to Guardian Water & Power. Jessica is friendly, helpful, and quick to assist with any questions we have. Thank you for the great service and we will be staying with Guardian for the foreseeable future.
We had a different company prior to Guardian. There were many issues which Guardian found and then solved. Our billing coordinator Brandy Coyle has been efficient and professional. We are very happy with our experience with Guardian.
Guardian reads the meters at two of my properties. Whenever we have a tenant change, we have to notify Guardian. This process goes well, but I have noticed lots of personnel turnover during the years. At one of the properties, we have …
As a Property Manager, it is always refreshing to work with a vendor that is professional, responsive and cares for their customers. Krystal Brown is always so very helpful and a pleasure to work with. I HIGHLY recommend Guardian Water & Power!
Guardian Water & Power does an excellent job of providing transparent and reliable monthly utility billing for unique situations. I specifically worked with Stephanie Palma who was extremely conscientious and personable, she always made …
I work for All County Property Management in Tampa Florida. Julie Barnett is a wonderful Billing Coordinator because she responds promptly to my questions. She works closely with me to provide the best quality service to our tenants and owners.
Guardian is the new Time Warner. Your bill will increase incrementally over time regardless of usage. …
I have been staying in my apt. for over a year now and somehow my bill increased from paying $30-60/month to paying $182.47/ month?!!! My sister has SIX kids and has NEVER had a water bill that high!!! Looking at the other reviews on here, …
We have no choice in billing with guardian and so far it’s been a dreadful experience. The first couple months they didnt bill us correctly and we would have to call in every time. Now the website portal has been down for 3 months and my …
I am a property manager on a senior apartment community. Since opening day there have been many occasions, due to lack of training on our end, I have had to reach out to our rep @ Guardian. I have been thru a few in the last 3 1/2 years …
We have been using Guardian Water and Power to help with tenant billing for the past few years. Julie Barnett is our rep and is always timely with the owner statements and tenant bills and stays on top of communication with us during the month.
Our account rep, Michelle H., is amazing to work with! She is very knowledgeable and goes above and beyond constantly. She always answers our questions/concerns quickly and efficiently. She alerts us right away to any potential issues. She is definitely an asset to the Guardian team!
Went an entire month without any of our residents receiving a water bill. Many meters misread/not read at all on a regular monthly basis. Residents receiving late fees when enrolled in automatic bill pay… the list of issues goes on and …
As a company we started using Guardian for our apartment complexes in 2012. In 2016 we started using their services in our mobile home parks. One park we have master electric too. Julie Barnett our Guardian Billing Coordinator for the …
I have worked with Brandy Coyle at Guardian WP for almost a year. She is awesome! Brandy is very professional, courteous and has a wonderful sense of humor. She always gives me the information I need and explains the how and why. She is …
We have been rarely disappointed with customer service at Guardian and since Krystal Brown has taken over our account I know I can count on her to get back to me right away with whatever we need. The only complaint i have is that the bills …
Guardian Water and Power is a great business to work with. I spoke with Stephanie Palma. She was very friendly made me feel so much better about the questions I had. She was very prompt with getting back to me and helped me with all my concerns. I would definitely recommend Guardian Water and Power for a sub metering company.
Great company. I think a lot of the negative reviews are because people misunderstand what Guardian does. They send you the bill, they don’t determine what you pay. Your landlord and the city decided what you pay, Guardian just sends the info to you. They work hard to resolve issues quickly too.
Krystal Brown with Guardian Water and Sewer has gone above and beyond. She, to date, has been the best service rep that I have been assigned. She helps me with questions in complete and full detail. She also is very diligent to get move …
Horrible customer service and technical support. I purchased a multi-unit property in 2015 and Guardian Water & Power service was transferred with the sale of the home. The property has been serviced with GWP for over 30 years and I decided …
I work for a property management company and we managed a large condo building where Guardian Water handled the water bills. I was lucky enough to work with Brandy Coyle, one of the nicest and most knowledgeable individuals I have ever met! …
We have had Guardian Water & Power Inc. as our service provider at our Eight55 Apartments in Royal Oak since they were built in 2016. Julie Barnett with Guardian has been extremely helpful with billing questions, any meter issues that …
My experience with Guardian Water and Power is bad. I own a duplex and rent one side of it. There is one water meter to the property, I pay the city, and just want to be able to submeter the tenant and bill them for what they use. …
Guardian Water & Power, Inc, has been a huge asset to our company and our park residents. Guardian’s Account Administrator, Julie Barnett, always goes above and beyond in obtaining information on reads as well as giving suggestions on how …
I really enjoy Guardian Water and Power. The service is pleasant and prompt and Jessica is awesome to work with. I was told that their mission is to preserve our resources and I think that is awesome! I don’t think you can find a better sub metering company out there that will take care of you like Guardian takes care of it’s clients.
Our Representative Julie, answers all my questions and concerns and is always on top of our account with Guardian. I always receive my move out final water bills in a timely manner. She is the best and I love working with her with our account with Guardian.
I have been a Guardian customer for at least 25 years. Guardian’s water bill recovery service generates significant cost savings for our apartment business. Prompt & dependable customer service provided by long term employees such as Mary Kididis keeps our account operating smoothly.
I have worked with Guardian for 13 years, as Treasurer of a condo association working with Guardian. They have done a good job with service and account changes over the years, and have been great the past few years, with my contact …
For the past almost 3 years, this place has been who provides my electric because of where I live which does not give me the option to use a different place. For all of this time, I try to avoid needing to call mainly because I do not like …
I have been the owner of a condominium property management company for many years. We have used Guardian Water and Power for several years. During that period of time I have been disappointed in the level or lack of knowledge and …
This is one of the worst company’s that I have ever dealt with. They make you sign a 3 year lease because they know you would quit them with out it. They continually messed up the tenant’s bill and blamed the city. I got the city to …
Guardian services two apartment complexes for me for 10 years one and for 7 years the other. Overall I am satisfied with the service over the years. Some reps were better than others. Recently I have a new service rep (Krystal B.). Really …
No zero star option. We used this company for 2-3 years before throwing in the towel. After acquiring a property, Guardian lost our initial deposit to provide sub-metering service and we were not contacted that they had not received it. It …
I have been with Guardian Water for 14 years. Over those years I have been assigned to 6-7 different service representatives that were responsible for my 62 accounts. I do not know if the problems were with the representatives or something …
Brandy has been great to work with on a monthly basics in maintaining our gas accounts for our tenant spaces!! Guardian has been doing our monitoring for a long time, and we would use them for any other properties when needed!! Brandy always sends our account reviews in a timely manner and gets bills out quickly to our tenants!
I am a property owner/manager in Southern California. I have a small number of units. I have worked with Guardian Water and Power since 2012. I have worked with two representatives there to help me calculate the water and electric bills of …
I would like to take the time out to thank Guardian Water and Power for hiring Noah, Director of Technical Services. I’m sure he has a extremely busy schedule but he always takes the time out to return my phone calls about my meters. He’s …
Guardian handles the submetering for a residential building I help manage. It is my job to act as a middle man between Guardian and our tenants, and it has been an absolute pleasure to work with Julie Barnett since I started with my current …
I have used Guardian for nearly two years for my billing needs. I have hardly had any issues and if ever there were, they were immediately taken care of by my agent. Jessica has always been personable and helpful when it comes to …
I would give 0 stars if I could. I’m writing this as both a resident and an employee of a property management company. …
I am a property manager who, over the years, has represented many associations that require utility meter reading. As such, I have worked with most of the utility metering companies in town. Unfortunately, I have not yet found one that I …
I use Guardian because there are unfortunately no other alternatives. But if problems with them continue, I will consider canceling them and charging tenants a monthly flat rate water fee instead. I pay my monthly meter reading bills to …
Where do I start? I have spent countless hours trying to figure out issues that Guardian has caused and hasn’t helped in resolving. First, they stopped reading my meter nearly a year ago and rather than being proactive to let me know, they …
I own more than 60 units and have worked with Guardian to sub-meter my properties for years. The service is hit or miss, but mostly miss. We have had too many issues to name. We have spent so much time correcting errors that they should be …
We had constant issues using Guardian to submeter water in our condo community. Rates were inaccurate, meter errors were not identified timely, service was slow, and they weren’t able to take advantage of the meeting technology installed in …
Got Guardian to install a submeter 2 years ago for a commercial tenant. Paid over 2k for the meter, and it was all going along fine. Then I decided I wanted to get submeters for a few more tenants in the same building and have them billed …
I been using Guardian Water & Power, Inc as my utility billing vendor for my apartment building for 4 years now. It is a great service. It help me bill my tenants for their portion of the utility bill without me calculating each tenants …
We used Guardian Water for a mobile Home Park we manage. They found out we were going to change companies so they sent a huge increase on sewer without warning to our tenants, then didn’t finish the December water billing with us. We are …
Cannot get ahold of anyone to dispute charges, automatically get hung up on moment you try and reach operator. Overcharged and cannot reach account thru website. How am I expected to pay my bill?!?!?!
This company is a scam. Incorrect rates all the time. I live in a one bed room, barely there and water bill is $135. Can’t wait to move.
Seriously a joke of a company. Might as well throw your money away and bill back residents yourself. Very hard to work with and extremely disappointing in terms of customer service. Have used them for over a year now and nothing has gone …
Charges are ridiculously high. I live in a 2 bedroom one bath and my bill is $100. How? No one is able to answer those questions and the water doesn’t have a breakdown on anything.
I Recently had a replacement of 150 meters at Foxfire Condominiums by Guardian Water and Power.
Installers Jess and Steph were a dream to work with. Installs were quick, gals …
Got an 800 dollar bill for over a year of them not reading my meter, even though they charged me service fees the whole time. For what?? Had to have the city come out and fix it, after months of reporting it. They took it directly out of …
Very poor customer service. Paid my bill through the mail took 3 weeks to enter in the system, considering customer service told me they had received the check. If there’s a water problem you have to contact your local water company. I will …