Let me start with I have been going here since I was 13 Y/O, I am currently 23. The new staff is extremely rude. I have waited 2 years on there waitlist to get a counselor. I recently moved to the Phoenix area and was seeing my psychiatrist …
This place is not very professional and they make it hard to schedule appointments which they don’t go though with and they don’t take the issues you have seriously
I upset that the phone number is not correct and it’s important that you have the correct number in case of emergency med visit this is not acceptable for the contact info you provided
They have been my go to they are caring and understanding I have been a client for 18 years and I don’t know what my life would have looked like with out there support
Drug rehab was the most outstanding place I have ever been every staff member was like my best friend iveI been a drug user for 40 years and after the guidence centet I’ve been clean for over two years
One of the worst places I have ever been too.. walked in for crisis issue after medication that was prescribed to me was to strong from this establishment.. this place is just gonna waist ur time and most likely going to make things worse for ur family…. Not a safe place to put ur trust in for quality….
It is an excellent community resource for mental health issues. The staff is very professional and attentive to the client needs. If I had a kid that needed to go to rehab I would recommend this place
Excellent. For The Most Part. Thanks Ish. Uh. I heard not from Diane Taxi & I am for now permanently grounded. I really need my keys heb noddig hebben op dem. It is neve-ing outside (snowing) duts 4 snow. I am only doing the best that i …
BOB WAS VERY RUDE AND VERY VERY UNPROFESSIONAL!!!!!!! HE TOLD A CLIENT THAT WAS IN FOR TREATMENT THAT” HE RAN THE GUIDANCE CENTER AND HE DID NOT HAVE TO SHOW THE POLICY AND RULES TO ANYONE”. ( OVER EATING) ALSO BOB TOLD “THE CLIENT THAT …
TERRIBLE!!! Their rehab center is Incredibly unsafe for women, they don’t help people when they’re struggling and their mental health services are trash.
Jessica was texting on her phone during an appointment with me. Unprofessional and just plain rude. My medical records were also never referenced which caused problems.
Had difficulty making an appointment and when I did they told me I would have to bring my social security card or birth certificate to my first appointment? I asked why and the response was “This is a health center.” I’ve never been asked …
Doctor appointment cancelled with no warning can’t keep your medicine filled then have you wait for appointment the clerical staff are rude and should not be around mentally ill patients cannot believe the government doesn’t look into this place needs to be eval soon
I went in last Novemver – December and was told I would receive a call to set up my appointments. I recieved a call in January from someone saying the same thing. It’s the middle of March and I have yet to meet with anyone or see any therapist.
Laura Clark helped me with trauma and ptsd. Sadly, I heard she moved, but this place is an excellent resource for our community if you need Couseling, rehabilitation, etc. Also, the facility itself is a nice campus. Give them a call if you need help, and online articles or support groups just don’t cut it.
I was there and the treatment wasn’t to bad but not as good as Pintop. I think they could have done a better job on taking blood pressure on a more contestant bases but over all it was alright.Some of the staff were a little lazy but there was some good staff there but they can work on some things more.
I had, and hopefully will continue to have, amazing and healing experiences here. The staff is wonderful and genuinely cares for their clients. Treatment is holistic and wonderful. The Guidance Center has changed my life. 62 days sober today!
Crisis line people sigh and groan when having to first answer phone and take down names. The nurse who prescribed me didn’t have a license and it took about a month to get new meds after being on serious meds for a whole month, causing …
The crisis line workers sighed and groaned when answering phone and taking my name. The nurse who prescribed me meds didn’t have a real license so it took a month to get a refill after being on powerful meds for a month, causing serious …
Tgc has helped me in so many ways. I feel like I can and will rely on them regularly. Even during their renovation and COVID-19. I greatly appreciate the center now includes contact link in their phone message for the pharmacy. Now I do not …
I’ve been trying to receive their mental health services for years and I’ve never had a single good (or even close to decent) experience with this place. Extremely unsafe for patients and they don’t take anything seriously. Everyone’s a joke. There’s so much more I can add but I’ve already wasted too much energy lmao
Incompetent bunch. Dropped me as a client without bothering to notify me. Psychiatrist disappeared off the face of the earth. My wife is also a client here unfortunately, and has been out of her meds and will be out for a week, because the nurse practitioners are to lazy or inconsiderate to answer their phone.
I went to the detox center where all we did was sit in plastic recliners (mine was broken) and watch tv. They also had people in recliners in the hallway with no tv. Never was I given any medication to help me through my detox either. I …
Giving an additional star because Lisa is awesome. The reason for my review is that while I was going through some physical health issues in addition to mental health problems for a few months, I was unable to resume my regular …
The actual counsellors, case managers others who actually do something are great but they’ve had a big turnover there because of management arrogance and the receptionist there needs to be fired immediately.
No emergency visits after a hospitalization or Crisis unit stay, six month wait for therapy, case workers change almost daily. You can tell there is a monopoly on low-income/AHCCCS services here.
Waited months for an appointment that gets canceled about 4 days before it happens only to get rescheduled months in advance again. Why would they schedule me an appointment if that person wasnt even going to be in that days it’s so incredibly frustrating! Go anywhere else but here
This place is supposed to help your mental health. They will detriment your mental health. You will schedule appointments for desperately needed therapy, only to have them rescheduled multiple times, if not canceled outright. People working …
All of the professional staff were amazing, most of the techs were amazing and doing the best they could with what they have to work with. Follow up has been great, I definetely recommend if in need of some mental health help.
This place for some reason acts like they care and say they’ll help you but only for them to do nothing. Don’t get me wrong, the doctors and nurse are ok. I don’t know what’s wrong with this place that someone has to be so persistent to be heard.
The Staff was excellent, (all except) one, she kept telling me my service dog that was registerged by Dr diagnosis approval was not a service dog. Other than that it helped me over been Sober 3yrs thanks to them!!! Thx GHC STAF
made a phone call wednesday to get therapy and was told to come in friday at “so and so” time… i go in and they said i was never scheduled despite telling me they put me down… i got a card now… if they cancel my appointment again i …
I was able to get my appointments relatively quickly, however there’s a huge miscommunication with the people making the appointments and the people taking the appointments. I should not be getting emails from my therapists to fix a mistake made by someone else.
I would give no stars except you have to give at least one to leave a review. Upon arrival for my scheduled meds I was checked in and asked to wait . So 12 min after my appointment time I was informed of an insurance hang up and was told I …
As I left my appt today I felt prompted to leave a review. I’m sad to see negative reviews and I’m sorry for those who’ve had a negative experience here. My experience at TGC has been wonderful. Any issues that I’ve had were promptly …
I was trying to find the name of this place. I was here for a week last year.
The teaching medical students were great, kind and had empathy.
But the older ladies (even at the front desk registration lady), ALL older, they …
Let me start with I have been going here since I was 13 Y/O, I am currently 23. The new staff is extremely rude. I have waited 2 years on there waitlist to get a counselor. I recently moved to the Phoenix area and was seeing my psychiatrist …
Unprofessional Services
Could be bigger
sorry i bombed it.
This place is not very professional and they make it hard to schedule appointments which they don’t go though with and they don’t take the issues you have seriously
I upset that the phone number is not correct and it’s important that you have the correct number in case of emergency med visit this is not acceptable for the contact info you provided
If your too disabled they won’t help you
So make sure your normal
I just called to make an appointment and the lady said “we don’t have you enrolled here” and hung up…?
They have been my go to they are caring and understanding I have been a client for 18 years and I don’t know what my life would have looked like with out there support
Great staff and insight to my addictions.. However, 28 days wasn’t enough for a Lifetime of abuse. Definitely opened my eyes to recovery.
Drug rehab was the most outstanding place I have ever been every staff member was like my best friend iveI been a drug user for 40 years and after the guidence centet I’ve been clean for over two years
One of the worst places I have ever been too.. walked in for crisis issue after medication that was prescribed to me was to strong from this establishment.. this place is just gonna waist ur time and most likely going to make things worse for ur family…. Not a safe place to put ur trust in for quality….
The gc saved my life i love everyone. Peer support is a good thing to have. They have a lot of classes to take,i took them all. My favorite is yoga .
Terrible phone service 4 weeks to get seen? They obviously do not prioritize mental health it deserves it’s rating.
It is an excellent community resource for mental health issues. The staff is very professional and attentive to the client needs. If I had a kid that needed to go to rehab I would recommend this place
Excellent. For The Most Part. Thanks Ish. Uh. I heard not from Diane Taxi & I am for now permanently grounded. I really need my keys heb noddig hebben op dem. It is neve-ing outside (snowing) duts 4 snow. I am only doing the best that i …
BOB WAS VERY RUDE AND VERY VERY UNPROFESSIONAL!!!!!!! HE TOLD A CLIENT THAT WAS IN FOR TREATMENT THAT” HE RAN THE GUIDANCE CENTER AND HE DID NOT HAVE TO SHOW THE POLICY AND RULES TO ANYONE”. ( OVER EATING) ALSO BOB TOLD “THE CLIENT THAT …
TERRIBLE!!! Their rehab center is Incredibly unsafe for women, they don’t help people when they’re struggling and their mental health services are trash.
Jessica was texting on her phone during an appointment with me. Unprofessional and just plain rude. My medical records were also never referenced which caused problems.
Had difficulty making an appointment and when I did they told me I would have to bring my social security card or birth certificate to my first appointment? I asked why and the response was “This is a health center.” I’ve never been asked …
Doctor appointment cancelled with no warning can’t keep your medicine filled then have you wait for appointment the clerical staff are rude and should not be around mentally ill patients cannot believe the government doesn’t look into this place needs to be eval soon
I went in last Novemver – December and was told I would receive a call to set up my appointments. I recieved a call in January from someone saying the same thing. It’s the middle of March and I have yet to meet with anyone or see any therapist.
Laura Clark helped me with trauma and ptsd. Sadly, I heard she moved, but this place is an excellent resource for our community if you need Couseling, rehabilitation, etc. Also, the facility itself is a nice campus. Give them a call if you need help, and online articles or support groups just don’t cut it.
I was there and the treatment wasn’t to bad but not as good as Pintop. I think they could have done a better job on taking blood pressure on a more contestant bases but over all it was alright.Some of the staff were a little lazy but there was some good staff there but they can work on some things more.
I had, and hopefully will continue to have, amazing and healing experiences here. The staff is wonderful and genuinely cares for their clients. Treatment is holistic and wonderful. The Guidance Center has changed my life. 62 days sober today!
Crisis line people sigh and groan when having to first answer phone and take down names. The nurse who prescribed me didn’t have a license and it took about a month to get new meds after being on serious meds for a whole month, causing …
The crisis line workers sighed and groaned when answering phone and taking my name. The nurse who prescribed me meds didn’t have a real license so it took a month to get a refill after being on powerful meds for a month, causing serious …
Tgc has helped me in so many ways. I feel like I can and will rely on them regularly. Even during their renovation and COVID-19. I greatly appreciate the center now includes contact link in their phone message for the pharmacy. Now I do not …
I’ve been trying to receive their mental health services for years and I’ve never had a single good (or even close to decent) experience with this place. Extremely unsafe for patients and they don’t take anything seriously. Everyone’s a joke. There’s so much more I can add but I’ve already wasted too much energy lmao
Incompetent bunch. Dropped me as a client without bothering to notify me. Psychiatrist disappeared off the face of the earth. My wife is also a client here unfortunately, and has been out of her meds and will be out for a week, because the nurse practitioners are to lazy or inconsiderate to answer their phone.
I went to the detox center where all we did was sit in plastic recliners (mine was broken) and watch tv. They also had people in recliners in the hallway with no tv. Never was I given any medication to help me through my detox either. I …
Giving an additional star because Lisa is awesome. The reason for my review is that while I was going through some physical health issues in addition to mental health problems for a few months, I was unable to resume my regular …
The actual counsellors, case managers others who actually do something are great but they’ve had a big turnover there because of management arrogance and the receptionist there needs to be fired immediately.
No emergency visits after a hospitalization or Crisis unit stay, six month wait for therapy, case workers change almost daily. You can tell there is a monopoly on low-income/AHCCCS services here.
Waited months for an appointment that gets canceled about 4 days before it happens only to get rescheduled months in advance again. Why would they schedule me an appointment if that person wasnt even going to be in that days it’s so incredibly frustrating! Go anywhere else but here
This place is supposed to help your mental health. They will detriment your mental health. You will schedule appointments for desperately needed therapy, only to have them rescheduled multiple times, if not canceled outright. People working …
All of the professional staff were amazing, most of the techs were amazing and doing the best they could with what they have to work with. Follow up has been great, I definetely recommend if in need of some mental health help.
This place for some reason acts like they care and say they’ll help you but only for them to do nothing. Don’t get me wrong, the doctors and nurse are ok. I don’t know what’s wrong with this place that someone has to be so persistent to be heard.
The Staff was excellent, (all except) one, she kept telling me my service dog that was registerged by Dr diagnosis approval was not a service dog. Other than that it helped me over been Sober 3yrs thanks to them!!! Thx GHC STAF
made a phone call wednesday to get therapy and was told to come in friday at “so and so” time… i go in and they said i was never scheduled despite telling me they put me down… i got a card now… if they cancel my appointment again i …
I was able to get my appointments relatively quickly, however there’s a huge miscommunication with the people making the appointments and the people taking the appointments. I should not be getting emails from my therapists to fix a mistake made by someone else.
I would give no stars except you have to give at least one to leave a review. Upon arrival for my scheduled meds I was checked in and asked to wait . So 12 min after my appointment time I was informed of an insurance hang up and was told I …
As I left my appt today I felt prompted to leave a review. I’m sad to see negative reviews and I’m sorry for those who’ve had a negative experience here. My experience at TGC has been wonderful. Any issues that I’ve had were promptly …
I was trying to find the name of this place. I was here for a week last year.
The teaching medical students were great, kind and had empathy.
But the older ladies (even at the front desk registration lady), ALL older, they …