you pay these mf’s over a thousand a month and one account messes up twice from a clerical error (my fault i will admit) and now they treat you like a child even though all 6 other accounts never missed a payment. what a joke of a company.
So many problems with these people. The website never works, you can’t talk to anyone and they even make paying your bill hard. And there’s no other power company here. Lucky us.
Gulf power is a scam. They locked my account for an entire year so that the only way for me to pay is by over the phone and they charge a service fee of $2.25 to make payments.
Absolutely horrific customer service. I recently move, they setup a wrong account, double charged me for a startup fee that has not been resolved yet even though they said it would be fixed, and then continued to charge me for my previous residence. Incredibly poor quality.
Your “new improved” online service is the absolute WORST, VERY frustrating to navigate and I DREAD paying my bill every month! Whatever it cost you to improve was a total waste… …
Saw Gulf Power trucks in the neighborhood yesterday afternoon. Power is still out and they’re nowhere to be seen today. I guess my area isn’t a priority. …
Would Absolutely give zero stars if I could. Received a collections letter for a bill I have always paid on time. When you call the customer service number, The prerecorded message says that talking to an agent is not an option, but it …
I am at my wits end with these yahoos. They have dropped the ball at every opportunity. I needed new power set and had to pay up front. My check cleared over 5 weeks ago and I still do’t have service. The first excuse was no inspection. I …
Can we boycott this company? Nope
Are they doubling the price of energy costs? Yep
Is there any way you can opt out of receiving power from these crooks? Try again later chumps.
They will open an account under your name without any approval and you will not find out until you get a collection notice , they will keep your services going after you move out which again will be on a collection. They will deny to cancel …
It sure would be nice to be able to talk to someone in the organization who actually cares about their customers’ concerns. I cant find a “contact us” email address or a phone number to someone that won’t just give me the politically …
It is horrible service, we understand there are levels to turning on the power or fixing the lines. However my neighbor has a medicle condition and she can not get out of her driveway because of a tree on the powerline behind her vehicle. …
The new website is slow and glitchy. It wont load any previous statements. Outdoor lighting is also a rip off. Why do the new, more efficient LED street lights cost more monthly than the old inefficient high pressure sodium light fixtures? …
Great crew working around the clock. Well trained and hard working making life brighter thanks. The best place in Pensacola to start a career. Great team and great workmen. Corporate Gulf Power has a low turnover, no one wants to leave its that great! I pray for a career here one day
Gulf power has the absolute worst customer service of any company I have been apart of. No one and I mean no one follows up and WILL NOT call you back or follow up on promises made. The unfortunate thing is they are a monopoly and I can’t …
25 years never had a bill this high. Almost 400$ for mid Dec thru mid Jan and mid December 70s 80s. Insane. Can’t get customer service. Pensacola gone to hell!!
FPL comes in promising lower rates, buys out Gulf Power and everyone’s bill doubles. “WeLl RaTeS wIlL dEcReAsE oVeR tHe NeXt FoUr YeArS.” Cool. Let’s all freeze in the winter and bake in the summer for 4 years until we can afford to have electricity and eat too. Finger up to you guys.
Absolute worst! Every since a new company bought them out, for the last 4 months i had to call in (takes 30+ minutes) to be able to pay/sign in online. Every month it doesn’t recognize my account?!! VERY frustrating!!!! They somehow put it to where I don’t get the paper bill now as well. Over this new company. Heads up to all.
Cant get Bill’s out on time. Yet can get the late bills out with the late fees just fine. Customer care is extremely rude when you try to file complaints on their lack of doing their basic jobs. Now that the virus has happened and I am …
If I could give no stars I would..the automated system is a joke and if you miss a payment extension by only a day they ban you from getting another extension for an entire year! Plus The power rates are atrocious …they could do better but they don’t and won’t
Own a rehab home that has no line from the power pole to the home. Received a bill so contacted customer service. Spoke to a nice lady for 45 minutes trying to convince her we don’t have power and she then states that a meter reader …
Asked them to make automatic payments on my account… THEY DID NOT!!! It’s a scam now I owe $500 on one bill!!!!!!! I have proof they never emailed me or sent me anything in the mail NOT ONCE about my bill!!! This company deserves to crash and burn along with all there thief’s with them
It’s winter and since more than doubling our power bill since the take over from gulf power, we can’t afford to run the heat. Summer’s gonna be rough. Google needs to implement a zero star rating!
This is the worst power company I have ever had to deal with. When you call to ask a question they speak to you as if you are 2 years old. Each person you talk to will tell you something completely different than the one before. I have …
I tried to pay deposit but they said it would be due on first month bill (over 30 days) 5 days later they said if it wasnt paid id be cut off no manger willing to speak to me. I have it recorded where they said it wouldn’t be due for 30 days…There response i was given misinformation so why not fix it .
The new web portal had my name imported incorrectly from the old account system. It took me 2 weeks to finally talk to someone to correct the error. I was told to email a copy of my social security card, which seemed very strange given …
Power bill due on the 2nd today is the 4th and I received an email to disconnect on the 15th, why??? I don’t even have a balance. Couple days late and this is how you treat customers. Power is already too expensive, good luck trying to call and get an answer.
New 2020 Website NOT very user friendly! You can no longer schedule your payment to draft out of your account ahead of time. It looks like this is their way of forcing people into their auto-payment program, which only allows for ACH draft …
NOT IMPRESSED…Should be 0 stars!
Phone customer service is none existant, to say the least. If I had another option to power my home I would immediately terminate services with this company on …
Houses all around my neighborhood have their power back some within hours of losing it the first day. Here we are going into day 3, nothing. Trucks drive through none stop here. I drive down the block there they are restoring power. …
This company SUCKS. Since changing ownership they’ve gotten even worse! Customer service sucks, we’ve had multiple unexplained outages, and prices have continued to rise despite promises that savings would be passed along to customers during the pandemic. If there were any other option, they’d be out of buisiness!
Since their recent “cut over” whatever new system they use, my bill has been jacked up. First I had a huge credit, then a huge amount due, another credit, then another amount due. Have asked for a full audit of my account and records. Never …
This is the SECOND MONTH I have issues paying my bill thanks to the AWESOME GREAT NEW Web portal that Gulf Power obviously implemented without testing it first. Right now you can’t even pay by phone. Nothing seems to work! Maybe you guys …
Customer service is terrible. I called to find out if there was an outage in my area or if they had just turned off the power at my friends house. They are more concerned about verifying an account number rather than answering basic …
It is absolutely disgusting your level of customer service. I really don’t know how the people who run this pathetic excuse of a utility company sleep at night.
I had power turned off in June as we are working on a rehabber. Liscensed electrician in . Gulf actually had to come to property and disconnect. They started billing June and forward at an estimated amount of $600 per month even …
Gulf Power has worked tirelessly since Hurricane Sally hit to restore our power. We got power back tonight, just one day after the Hurricane pulled down power lines all around our neighborhood. After hearing horror stories about it taking …
Gulf Power instituted a new payment system several months ago and I have been unable to pay my bill since. When they converted to the new system, someone at their company typed my social security number in wrong. You have to verify your …
What is wrong with these people? Worst thing to EVER happen to Pensacola. My bill went from around $200 last year to $411 and $450 this month. No way we are using more power.
I live alone and I’m barely home and my power bill this month is $461. How in the world is this justifiable or sustainable for anyone? Something is horribly wrong with this picture and the city of Pensacola is not happy.
They mess up with my account information, and charge me a 30 dollar fee for a “returned payment” because “my bank account was closed.” And tell me they are unable to take the charge off my account. So I verified “So, even though it it …
I’ve asked to send a bill so I can pay. It’s been hours and dozens of calls over last two weeks. Now it’s in collection for a bill that’s not even mine or supposed to be in my name for a house I haven’t lived in for two years. The worst …
Let me start off by saying please pull the recorded conversation between Jackie in billing and I. I called about a billing issue I’m having because using online and over the phone easy pay service didn’t help me with what I needed. Jackie …
Unfortunately there are not many options in the Gulf Breeze area, but do not recommend Gulf Power. Recommend getting solar and cut them out of the equation as soon as possible. I went with Compass Solar and was very happy except for Gulf …
Absolute trash customer service and everything else associated with it. Utter monopoly on power and when asked about the exorbitant l service charges and fees associated with my account the only answer they had was “sorry that’s how gulf …
Gulf power is likely scamming all of its customers into paying higher bills. I received energy assistance from a local program and was approved, and gulf power STILL shut my power off. I went all day without power with my kids home because …
Would post 0 Stars if I could. Sky rocketing rates and I’ve never been able to talk to anyone on the phone. It disconnects the call every time I try to speak to someone.
My latest bill is $10,487.28, when it should have been between $100 and $200. This is the second time an error like this has occurred on my account. The last time it happened the customer service agent told me (with an attitude) that this …
I was drafted out of a closed bank account twice, after changing my information through the Gulf Power website. I have been hit with fees twice now since they haven’t recognized that I changed the account. I tried to speak with someone …
Wish I could give them a negative ten our power bill is always way more than it should we hardly use it during the day and also they keep shutting the power off with no notice after I’ve discussed with them multiple times about us not receiving notices and they say they will send notices…..
They are unlawfully charging customers. Price gouging doesn’t begin to cover it. There is no way our usage doubled. Electric bills are so high in NWFL ppl are shutting off heat when it’s in the 30s.
Horrible customer service, rate gouging, useless supervisors and no place to send a complaint of any kind, other than having a supervisor call you back “at some time.” A sad version of the more customer-focused company from several years …
This is by far the worst electronic company I have dealt with !!! I ask to speak to management days ago. They have yet to call me back. Trying to get an Extension on my bill and the guy was very rude. And everything he said they did to …
We are a commercial general contractor in Pensacola and have had temporary power to all of our jobs. Gulf Power has always be prompt and helpful until now. Both times that I have contacted them recently for temporary power I have been put …
Awful. Twice they have attempted to draft “Autopay” from an account that I haven’t used in years. I called and asked “why did this suddenly revert to an old account?” and they could give no answer. I then setup autopay again with the SAME …
My friend’s power has been shut off for over a month now because she had trouble paying her bills for 2 months because she works a low income job and was out sick for 6 days. She got the bill paid on Friday but it is now Monday and the power still hasn’t been turned on. No one responds to her calls either. Please turn her power on!
I’ve been on the phone with there reps 3 times for the same issue, the new website disenrolled me from auto pay and fixed rate multiple times. I’ve re enrolled countless times through the website and called to had a rep enroll me. Now my …
My bill is setup on auto-pay and all of a sudden my bill doubled from last month. The energy usage was not much higher the previous months. I called to discuss my bill (that had already been withdrawn from my account, leaving me with very …
There is someone responsible for the huge rate increases and that information will never be made public but you know who you are. The number of people you have caused undo suffering and stress to will lead to criminal proceedings and you will feel the wrath of each and every one. Your lavish lifestyle will not be your only loss.
Absolutely terrible company. Aside from the way they are charging ridiculous bills, they are also completely incompetent. I talked to 4 different representatives who gave me incorrect information. Finally I was able to get my issue (which was their fault) resolved, only to receive a call back telling me they were incorrect again.
My power bill has doubled! I’m so upset and am unable to talk to a live human being. How do they expect people to pay these astronomical bills. If I could give zero stars I would.👎🏻👎🏻 Shameful! …
Why is it so hard to be able to contact a representative through the phone? There are a lot of older people in Florida who need assistance paying and need a line to call and this carelessness towards your stakeholders will lead to your downfall as a company.
Our bill went from 250 to 850+. Power is off. never in my life has this happened…that should speak for itself. Worst company I’ve ever dealt with. Me and my family will sleep in the cold tonight thanks to these people.
Gulf Power must be very happy that they are the only game in town. This entitles them to give lousy customer service to local business owners with nothing more than an oops…we are sorry. …
Our last bill with gulf power was 170, our new projected bill is 400 with this new company. I’m in literal tears trying to figure out a way to save money. This is criminal.
Not that you could do anything about it since they are the only option for power service, and not that Gulf Power cares because they are the only option for power service, but this company knows they don’t have to be concerned with customer …
No longer able to reconnect service immediately after payment. We shall see how much more money in food is lost by the time it reconnects. I have a smart meter. …
By far the absolute worst company I have ever dealt with. Not only are they unforgivably slow in returning power to a normal status after a hurricane, but also they are extremely unprofessional and inconsiderate. I have lived through many …
I just feel like FPL has to do what they have to do. No!, it’s not fair to everyone, but neither is the price of food, neither is the price of gasoline, neither is the price of cable television.
An absolutely disgusting company that has its hands in so many pockets you can’t do anything about the sky high electric bills. They’re so astronomical expect law suits to rain down on them. If you have a choice DO NOT go with this company. Many law firms are jumping on this so stay away.
In the process of switching banks and transferring all funds over. I still had my old bank account on autopay but it wouldn’t let me switch it online so I called a day before my payment was due and waited on hold for an hour just for a …
Gulf Power has a very heart warming write up on their website concerning their concerns for families effected by COVID-19, but that is a complete lie. They will not give extensions to the ones that truly need it because of past late …
If I could give them zero stars I would! October 2nd I changed my bill to a 30 day payment, because they automatically set you up for a 3 week payment. I paid my bill November 2nd and they charged me again on November 19th saying my bill 17 …
Who is this jackass Steve , claiming to be the owner. Keeps saying reach out to us on Facebook ! Why would you have to reach out to a corporation on Facebook to see if they can help ? Why don’t they just have customer service that can …
Worst customer service I have ever received from a business. There Answering service is garbage and the recording and talking to a robot is getting out of hand. What happened to just calling and telling a human my problems and needs from …
Gulf Power was a dishonest company when it was with Southern Company, but since they have been bought out by Nextera, their self service options have greatly diminished. While I will not go so far as to say that their support is useless, …
If I could give them negative stars I would. This company cares nothing about the customer, how long you have been a customer or your situation. Even though the website says call if you have an issue with payments or anything like that, …
Just thieves. I deleted my auto payment with my old account, And I set up a new one with my new account. Payment due is March 4th, but they decided to take the payment on February 25th and processed it in the old (closed) account, and charged me $30 as a result of returned payment. !!??
I dont see why doubling everyone’s bill before summer will help us. The fact is I have a 500$ in March and we don’t usally have a bill that big till summer with the ac going. No one is happy with your changes qnd its not far foe people who have low income. This should be a crime…
Power bill is $100 more than last year at this same time and projected to be $340 next month. Ridiculous. Next to impossible to get to customer service and they have an automated recording saying “your bill is comparable to your bill from last year.” Uh, no. The most I’ve ever paid is $150. Hope something is done about this company.
I was hung up on after an hour and six minutes of holding after an estimated wait time of 5 minutes because the account number assigned to me and on the top of the statement doesn’t exist in their system and neither does my social, so now I’m without power over THEIR mistakes. I can’t pay a bill on an account that doesn’t exist.
If I could rate this company 0 stars I would!
Price gauging at its finest! My electric bill has NEVER been this high until gulf power switched to this trash company!
Consistently have problems with this company. If there was anyone else to use I would. Never receive bills until I get a final bill reminder which of course includes late fees which is convenient. When I call they offer to help and then nothing gets resolved and things end up worse then they should be.
my power bill doubled in January as opposed to December and went up almost double from that in February. There’s no way that I’m using four times as much power as I was in November even with the heat low and no lights most of the time. I …
My power bill at it’s highest has been $250-300 for 2000 kwh. After FPL takeover they increased the same usage cost to over $600. Double my highest bill. I understand increasing rates but doubling the rate in 1 month is extreme and unnecessary.
Update: took about three months but they received my payment and removed the item from collections. Unsure what the impact will remain on my credit score. However, I am thankful they rectified this issue and am editing my review to 3 stars …
Id like to give them no stars, they are the worst power company I have ever dealt with and Im from Illinois! They are dishonest in rates, they never answer the phones, they lack accountability and compassion. I wish FPL would leave and I hope they dont get a 30 year contract with us hard working people in Pensacola.
Worst power company I’ve ever had to deal with. Extremely over priced and absolutely zero willingness to work with customers. They’re corrupt and absolute crooks.
This company is a scam. My bill went up 40.34%, when I tried to call you can’t get through, you can’t leave a message, and they don’t have a place to comment! Coincidence?! I think not! They have a Monopoly, so you can’t do anything about it and they don’t care. I would have given them NO STARS, but it wasn’t an option.
No difference in power usage in the home whatsoever. FPL takes over and our bill more than doubled and is expected to triple on the next bill with no explanation. Their solution is to send someone to our home to tell us how to save energy. …
Gulf Power does not care about their customers! I came home today, to our power being terminated. This was an error on their end! We recently moved to a new home, transferred our account to our new residence, and they terminated our …
Our power bill, for roughly the same amount of usage, went up almost $120 when FPL took over. They are nothing but a bunch of crooks looking to get rich off of hard working people. They should all be prison.
No difference in power usage and our bill has almost doubled since FPL took over Gulf Power. This company is crooked and unethical. 13 Feb Update: after seeing the FPL superbowl commercial I am absolutely shocked. That is where our money is …
Just horrible all around I’ve never had to get an extension until they took over gulf power. Finally get someone on the phone they give me one then receive an email saying the payment arrangement is not accepted. They need to be put out of business and leave NWFL
They shut off our power with no notice and didn’t tell us we were behind a month when they stopped taking direct deposit. We live in a trailer and just paid $1,700 for power. This is outrageous.
Since the fall of the year, I set my thermostat to 71 degrees. My bill usually is around $120-130/month. Now, this month’s bill is $315. This company is a total rip-off. It doesn’t deserve a one star rating.
I started service recently asked if they waived deposit based on credit score was told no, deposit based on1st and last month bill of previous owner, had 10 days to get deposit in so I paid roughly 3rd day, only to receive a letter 7 days …
Why on earth am I being charged DOUBLE, more sometimes, for the same amount of power I’ve been using for years. 550 bucks a month? That’s more than some people make every 2wks. I promise you I will not be keeping power on all the time. This is ridiculous. How can this be happening to us. Already struggling with the gas and now this. Smh.
Horrible experience – Call to cancel my service but live person could not take final payment, she transferred me to autopayment that could not understand my account numbers I typed in on my key pad. Then got a message too many callers …
Awful company. No reason that my power bill should be up almost $100.00 extra a month when nothing has changed. We even have our air OFF most of the day when its cold outside and our bill just keeps going higher and higher. Thankfully we are moving soon because having to deal with this for the next four years would be a pain.
They help no one anymore whether your a good customer or not. Families with kids are getting power shut off for one month bills and in order to turn it back on you have to pay two months and a reconnect fee. Disgusting to have this company “supporting” people during this time.
I would give FPL, zero stars if that was an option. The billing increase since FPL has taken over is unreasonable and should be illegal! For example, during the January/February 2021 billing cycle, I used 200 kw MORE than I used in the …
Hopefully this monopoly will go the way of others like at&t which if anyone can remember was so abusive. Gulf power feels the same. Customer service in my few experiences seemed condescending and insulting. Look, you have no choice or …
Can’t even pay online because I had a typo on my auto payment setup…..but they’re happy to accept a check or debit card payment from the EXACT SAME ACCOUNT for a FEE every month. AND I can’t do ANY online payment for 12 MONTHS NOW, NO MATTER WHAT I DO!!!!! How insane and backwards is this place!?!?!
The rates are TERRRRRIBLE. I have not lived at the residence (950square feet) the last two months and my electric bill is $137.00 for what?! It use to be $90 when I actually lived there. Makes NO sense. My apartment maintainer checked everything out, filters, ect. He is appalled at how it is so high.
Terrible customer service. Setting up is a pain. Wasted 3-5 hours of my time. Went 3-4 days without power in the middle of the summer. Break up big energy so we have more affordable power and a competitive industry here in Fl like they do in Tx.
They once applied a hundred dollar fee that they couldn’t explain, then refused to remove, and threatened to turn off my power if not paid immediately. This was right after I had just paid my bill. The only way I got it removed was by speaking as high up the ladder I could go then threatening legal action. TERRIBLE SERVICE!
Appreciate the mansion sized power bill OVER 400 DOLLARS for my 2 bedroom apartment (was always LESS than $150)! Fix this nonsense FPL, you are stripping people of “living needs” through price gouging. Enjoy destroying the real estate market.
Bunch of crooks, these people. Tried to pay with my AMEX and instead of simply saying they don’t take American Express, they came up with an excuse of “could not locate” and “as a result” are now charging me an extra $40 on my next bill as if their rates aren’t expensive enough.
I am a first time renter going to college and i can not physically believe how hard it is for me to get my bill paid. It took me two hours on the phone to get my bill paid because it kept telling me my SSN was wrong. it wasn’t. All of the …
DEBBIE GETS 10 STARS.!!! She was very helpful she went out of her way to see about a situation I’ve called 3 days in a row about. She even went as far as to call me back with a solution. Debbie I thank you and I’m sorry I was so …
If I had a nickel for every power company that offered service in our area, I’d have 2¢, because Gulf Power isn’t even good enough to be called a power company. They have irrational prices and they hold a monopoly over the area meaning …
I would give this company 0 stars if possible. I just moved into my apartment, registered with FPL in advance, and had power upon moving in. A week later, with no late payments, my power was shutoff without warning. FPL was unable to verify …
Awful company. Customer experience is dreadful. Paid my bill on time for years, clicked the wrong button once, scheduled payment for 10/3 instead of 9/3, 10 days later they threaten to cut service. They charge a fee to pay your own bill. …
This company is the worst power company I have ever seen. Their rates are simply outrageous. Their customer service is stupid. They tell you if you can’t afford their increased rates, just stop using your electricity. That is their solution.
I live alone, I do not use the dishwasher or the oven. I literally work from a simple computer with no extra lights on for about 10 hours plus a day. I am very frugal and completely replaced the inside and outside AC and heat unit just …
If I could leave a lower rating I would. Bill increase, quick to cut off if you can’t pay, unwilling to listen or help and website almost never works to pay your bill and forget trying to do it over the phone LOL! But that’s ok the CEO is …
Worst company ever!! Power bill doubled in one month. I did a payment plan so that I could have a little bit more time to pay it and then they charged a late fee on top of that. What’s the point of even doing a payment plan then if you are …
If I could give them zero stars I would. I have been trying to pay my light bill for over a week. Their systems will not allow me to me pay via credit card or phone and says my account is ineligible to pay via credit card or debit card on …
So power is out and when you go to their website they say they aren’t in North West Florida. Sure seems like they have been cashing my checks for a while now. I guess one has to live in Miami to report power is out. 🤬. I have never seen a company who goes out of their way more than this company to prove they don’t care more than FPL. …
I’ve called 6 times now and spent countless hours hours each time on the phone with managers and customer service representatives. We setup service for our new address as we were moving and they turned power on and billed us for the wrong …
Been living in the same house for 4 years and my highest electric bill was $248 in the summer/ with $115 being it’s lowest on average. Now I got a bill that is $495 and the only thing customer service can say is that it’s the new rates. But …
My parents have both passed away. I am keeping the power on while in probate. I asked Gulf Power to cancel the outdoor lighting service of $9.21 monthly. They would not because my parents signed up for a 3 year contract. I am paying the bill now, I don’t live there, why would I need the light. What a bunch of crooks.
Was told by one representative that I would be getting a check for my deposit because I was caught up on my last bill. 10 days later I received a final notice that power was going to be cut off, called and was told that the deposit was put …
I just purchased a home in Florida. My first bill was for 28 days, and I was only here 14 of those days. I set my heat on 55 while I was away. This bill is almost as high as my previous homes bill. I came from Entergy and thought “this can’t be worse”, but for the first time in my life I appreciate Entergy, and they’re garbage.
Cowards make it nearly impossible to talk to a real person to explain your situation. Their payment system also seems to take forever to debit my bank account and then they tell me the payment was declined even though when I made the …
I wish I could give a lower review. Zero stars. They’ve used the monopoly they’ve created to charge people ridiculously. They keep dodging any sort of real answer about rates saying “they’re looking into grid solutions” or “they really care …
horrible customer service
the lady who answered never gave her name, but they canceled my account without contacting me they sent the email feb15 @635 after their office was closed. …
Let me just say I have NEVER had so much trouble giving a company my money or dealing with an automated customer service line. You would think with how they rob the populous they could at least afford a decent customer service. Every single …
This is the worst power co I’ve ever had. Corrupt & a monopoly wouldn’t even begin to describe it . The rich get richer ,while the poor get poorer. I would just be repeating other reviews if I went into it. …
I called to turn on power to a new home I purchased for a rental property and due to an addmitted error on florida powers part they disconnected the power to my home and said “oh were sorry, but I can’t promise when exactly it will be …
Not sure how my bills are less than a month apart. Or why the prices are so much higher. It really sucks interacting with a large, faceless company like this. They can have the mentality of “get over it” and nothing is done about it. My …
This review does nothing but make me feel better as complaining will likely do nothing, but the fact that our bill is $100 more than it should be with no explanation and no way to reach a REAL person on the phone is ridiculous. Granted the …
Checked my energy bill, it is projected to hit $483.00 for a 1,000 square foot home! I spoke to a customer service rep just now and they had stated the reason the rates are so high is because this company filed for adjustment on rates which …
Not sending notices out in time and overcharging customers who have no choice. An illegal monopoly of power and they are absuing it- taking advantage of their customers for the benefit of greed. Not a happy customer and willing to do …
This is a ridiculous company to have for power. Our electric bill went up over 100 dollars first bill from these crooks. We should be getting paid for their high power supply lines going across our property. Seems more than law enforcement is crooked in Escambia county, Pensacola Florida.
I look forward to the winter months bc I know my power bill is going to be cheap…my January bill doubled from December’s bill, and my projected bill is showing to triple!! I make it a point to make sure everything is turned off and …
Worst major corporation I’ve ever experienced in my 44 years on earth! One, we all know the spike they’ve caused in our power bills, but to make matters worse I’m getting disconnect notices because there’s no way to pay them. Been trying …
If I could give 0 – I would! I owned a house that was $3,600 square foot downsize to a townhouse 1600 square foot never and 20 years have I had a light bill as high as I just got! November Bill $95 higher than …
All I’m trying to do is pay my electric bill. Since Friday 1/14/22 I have not been able to pay it and can’t get anyone on the phone to explain to me WHY my account I have is incorrect? The only times my account has changed is with new …
I have been trying to help my mom get power connected at her new house for a week. I need to get a job there just so I can’t get the job done myself. For some reason every time I call they have no idea what’s going on and how to resolve the seemingly easy problem.
Terrible company. The street I live on has branches on the power lines and they refuse to come out and trim them when the branches aren’t in regulation.I was told it’s my job to cut them. I will be seeking legal action to get the issue fixed.
If I could rate negative stars I would. I’m constantly losing power and for whatever reason my bill is always spiking whenever nobody’s home for weeks at a time. It’s like they just pick a random number higher than the last bill and post it …
I LIVE IN A 1000 SQUARE FOOT HOME. THEY SHUT MY POWER OFF 3 WEEKS AGO AND I HAD TO PAY 600 DOLLARS. THEY JUST CAME AND SHUT IT OFF AGAIN SAYING I OWE 600 MORE DOLLARS. HOW IS THIS POPSSIBLE? I HAVE 2 SMALL CHILDREN AND ITS 100 DEGREES OUTSIDE.
Zero customer service . No empathy or apathy from this energy conglomerate. Nice radio commercials and No your something special like you tell everyone you are.
This power company turned my mother’s power off who is on oxygen 24/7 over a deposit she did not know about. Tubidy at all it was only $180! This company left my mother’s power off for over 24 hours after it was already paid to be turned back on. And they knew good and well she was on accident 24/7. What kind of company is this!
This is the 3rd time my lights have been cut off. I have requested my bill be mailed to me and that still hasn’t happened. I can’t get ahold of anyone through the phone number listed. The automated service just hangs up on me. It says my balance is 0. But I still have no power. I really hate this company.
If I could give this a zero I would!!!! This company is pure greed and theft! We moved into a 850sq ft house and they charged a 573.00 deposit. They said it was calculated by the last two months of service at this location. Well…. I got …
genuinely unsure of how our bill will jump $60 every month when it’s been the same temperature and nobody touches the thermostat in our house…nobody is home for 8 hours out of the day usually so no lights are on, we have minimal electronics. this is insane.
Why such high prices. Why do when have to pay double the amount our bill use to be and its not even summer yet. How do you expect family’s to be able to afford electricity in the summer when our bill is already 500+ and its not 3ven hot out …
If I could leave a zero star review I would they like to check up prices add to bills cut your s*** off no warning the most horrible power company I’ve ever had. Come and changed our meter out because it wasn’t functioning properly no call …
FPL is by far the worst company I have had nothing but issues with them since they became the main power company for the Pensacola area. I would rather go back to the dark ages then ever have to deal with this horrible company ever again.
Paid half of my nearly $500 bill. Not even 3 days later, I got a notice on Sunday saying they would shut my power off on the 8th. Called Monday to get an extension and was told by the automated voice that they weren’t able to give me an …
If I could give it a zero star I would in a heart beat. Power company shut our power off without notice. Husband called them up, couldnt get ahold of anyone at first because they had a high volume of calls. Come to find out once he talked …
Wish there was an option for zero stars. My power bill shot up so astronomically high in such a short period of time, seemingly for no reason at all. Somehow I don’t “qualify for a payment extension” , based on what I have no idea, no …
TERRIBLE CUSTOMER SERVICE. The employees here must of been trained to not give a darn about any of the customers. I hope the government takes over our power company or something. If I could switch to another service provider I would of …
Terrible company, their automatic payment system doesn’t work, and if you’re late by one month they’ll cut your power off. Even trying to pay online, and through their automated system won’t work. Also raising my power bill is also a terrible move. This is truly the worst company handling our energy needs.
Customer service is HORRIBLE. Been trying to get a representative on the phone for weeks. Cut my power off for no reason, now the automated system is saying I have to pay $0.00 to have my service restored. It’s been 24 hours still no power. …
Huge price increases. Website is always down. I’m literally trying to give you my money and I can’t, even after calling. I honestly feel like I could create a better power company with a wheel barrow and a car battery, and I only have a …
They demanded payment in full ($1600) a week before Christmas and I had to drain 2 accounts worth of overdraft protection to keep the lights on. Today, the power keeps fluctuating and we work from home. …
Worst and rudest customer service! I was just calling for information, not even to dispute anything. Would love for other options to be available to our area so I can go with literally any other company.
This is theft and we the people will fight. Pure greed! I have clients that do not even have nothing turned on while selling their home and you charged them $350. I have 6 children and never in my life have I had a bill past $300 and just …
The rate increases are absolutely ridiculous. My highest bill with Gulf Power was $196.77 in AUGUST! My projected bill next month is $441.82! If I could give them a 0 star, I would! These people are crooks and do not care about their …
I can’t believe the increase in the rates. My utility bill increased by $127 more in one month. I got the biggest utility bill I’ve ever gotten in my life. What are we suppose to do live with no lights on , don’t run the heat or the ac …
Worst company ever. You know it’s bad when I leave a bad review as most of my other reviews are positive for Google. It’s difficult to even get in contact with anyone. It’s so bad that they have an overwhelming amount of callers because …
I will voluntarily have to cut my lights off if no solution can be found. I live alone with a cat, very low income(but don’t qualify for any assistance) & my light bill is usually between $95-$140. Max $170 if I have an outstanding balance. …
On top of the high rates they’re charging us I got a 30 dollar return fee for the bank account number I’ve had since I was 18. I triple checked and the bank account number I’ve had forever and used to pay my bill “could not be located.” …
They don’t care that you pay to turn your service back on! They don’t care if you have people that uses a breathing machine for treatments! The utmost disgusting company there is and so unprofessional! High power rates which is purely ripping people off ! Absurd
I hate this power company!!!!!! Worse ever in the history of all power companies. No need to go into detail because all of everyone’s complaints are the same..
FPL is upgrading everything in our area. Securing our future! We get hit by storms all the time. Everyone will see the difference when we get hit again. Thank you FPL!!
Have not been providing credit for the solar energy I am utilizing NOR the overproduction of solar energy. They gaslight. They are dismissive. And I want face to face explanation and answers to why this is acceptable.
If I could give ZERO stars I would. This company is outrageous. I’ve never in my life had power bills so high. Robbery!!! Gulf power was so much better!!!!!!
Only Bunch of con artist, I’ve ever seen ask for a deposit for a transfer of service. And the only people I’ve ever seen that can send out $100 plus bill on service that shut off at the pole.
I got a disconnect notice for 4/1 with it being less than a week over due.(3/19) No love and zero option for extentions. Today is 3/24!
Update 7/25 my personal situation got better but the $700 powerbill is killing any progress to be had. FPL=FML still 1 ⭐ but for a different reason.
If I could leave zero stars, I would. Trying to reach a LIVE person is ridiculous! I finally had to keep telling the automatic service over and over and over, “TALK TO A PERSON”. It kept saying that that option wasn’t available. After about the 10th time, it FINALLY sent me to a person. Customer Service…what a joke!
Google, PLEASE allow negative reviews!!! They deserve negative 5,000 stars. No storm, no issue and we are without electricity for hours, in the middle of summer.. How can we help this company to die, shrivel up and go away!? My bill will …
Absolutely worst company ever. My husband died in October and they keep sending bill to his bank account which was transferred to me. I was able to reach them once to update information. They again sent to his account and bank didn’t …
Horrible service. Never been late on payments, my services gets disconnected “remotely” and after i payed my bill i get a messege to sit tight for 24 hrs, due to them having a problem with the system and they cannot connect it “remotely” so i had to sit for a whole day waiting for someone to showed up.
Our area went from Gulf to FPL and everyones bill went up $100. We have solar panels and had no charge from Gulf. FPL had a fee of $9.90 anyway that just went up to $29.00. They are a trash company.
Turned on the power at the wrong house, and billed me for both my address and the wrong address. Even though I paid the initial deposit, they’re still trying to charge me late fees. I’ve had a ticket open for 6 weeks and it’s still not …
Desantis getting his pockets lined by this company. He is about to approve another rate increase. We don’t even have a local office and I’m paying 500 to 600 dollar power bills. Worst company ever slowly bankrupting North West Florida
I wish I could give less than 1 star. We run our ac at 78, hardly have anything running and our bill increased $150 a month. Please bring back Gulf power FPL ARE CROOKS!!!!!
I just got the highest power bill ever for a 1 bed 1 bath apartment. When calling FPL about the bill they did a very poor job of explaining what I am actually being charged for. This company is a racket.
On the morning of Thursday, July 21, 2022, my power service was disconnected without warning. I made a payment $100.00, which is over 80 of the past due balance required to reconnect my service. I called customer service and I let them …
I would give 0 stars if possible. This time last year with gulf power I paid $283 dollars for the same month and energy usage— my FPL bill is now $495. …
If I could give -5 stars I would. Unfortunately I have to at least give them a 1. Thanks for the $748 a month electric bill. In a house half the size we used to have in Minnesota. We can’t live a normal life thanks to you. We are forced to …
The company has awful service. They send confusing communications and then penalize the consumer for not being experts on how to read them. Than you struggle to get through on their phone number and the automated system is not user …
This company is nothing more than a monopoly who could care less about those who put food on their tables, they obviously don’t manage their funds properly either if they have to raise rates to maintain their infrastructure or buy solar …
There is a flat rate 24/7 and no longer a discount anymore for various hours of the day/weekends and holidays. It used to be nice to set the dishwasher after midnight or do laundry on weekends. Not anymore, solar panels are sounding better everyday, at least you know the costs to maintain them.
Kept my AC at 68 last year. Used a lot. No issue with bills. This year the AC is at 75 at night and 78 during the day and still see an increase of $100 per bill. How is that possible? Am I “using more this time”? Yeah, right.
This place is like a circus act! I pay a deposit as required. A month later, there is no bill. I am concerned and call. They tell me my account is voided because their credit company can’t verify my credit. My score is mid 700’s. They tell …
I have a perfect credit score and never a late payment on anything! Slapped me with a $380 deposit. They said they will return it in 24 months after consistent timely payments! I have no choice but to pay it or have no power. What’s wrong with this situation!
It would be a zero if that was possible!!! Got solar installed in January so I had to switch from fixed rate to regular. When I did the service rep told me I had a credit of $500+ (I don’t remember the exact amount). It seemed odd, but I …
I wanted to give the benefit of the doubt to these people. I thought there was an honest mistake with the solar panels when the change happened from gulf power to FPL. I just called in to verify why I hadn’t been compensated for my solar …
I was a Gulf Power customer and yes they had their problems. I thought Gulf Power was bad but Florida Power and Lights is terrible. My electric bill went way up. Plus Gulf Power never charged late fees but Florida Power and Lights does. I …
Everyone I’ve spoken to is worthless as a customer service rep. Just moved to the area and set up my account. My payment for my first bill was returned because they input wrong info. I had it fixed and then it happened again. Now I have to …
FPL should be ashamed of themselves. My grandfather is in his 80s, legally blind, and they make it incredibly hard to pay his bill. So I tried to pay online for him & over the phone (both with a real person and robot), even at a FPL …
Way overpriced. WORST customer service ever. 30%-40% more costly than Gulf Power was. Let’s get a class action lawsuit started. Anyone know a good attorney?
These people were trimming tree limbs yesterday and came onto OUR property with those big trucks and totally messed up part of our yard on our 2 acres. I mean really messed it up. Said they would come out today with a stamper truck and fix …
Same power usage roughly every month yet it can be 90 one month and over 200 another.
Thank god i didn’t buy in Florida, because FPL is the sole reason i moved to Alabama.
Worst power company next to luma in PR!
We need to keep pushing for these corrupt organizations to be dismantled and we need to file class action lawsuits after class action lawsuits. Call and speak …
Turned my power off with no notice just 7 days after payment! Paid the ridiculous amount they said I owed early in the day and still had to go through the night with no power with 3 special needs children in the house!!! It literally takes seconds to flip a switch!
This is the worst company ever!!! Charging outrageous deposit fee, when I wasn’t told about a deposit fee. The deposit fee was issued a day before I even set up my account!!!!! & when I tried to set something up, so I can make payments they …
Initially I had posted a one star review for FPL, as our energy bill had skyrocketed and initially their customer service was no help. Eventually though, I got in touch with an energy auditer named Richard, who worked with me and even came …
Good luck talking to someone if you have an issue. Their “automated” system keeps saying “that option is not available” when I ask to speak to someone. It also can’t find my account # or when I use my SS#. Terrible experience so far with this company.
No bad weather, but I have lost power several times in one week. Just a few minutes at a time, but it shuts down all of my electronics, resulting in hours (30+ just this week) of project losses. …
FPL Contractor called me to tell me my meter is not working. It felt like a scam, so I called FPL. The FPL Customer service told me there’s nothing wrong with my meter and yes it was an actual contractor who called me to try to sell me …
The rate increase is so outrageous that a class-action lawsuit seems in order. I reviewed my bills, and see that while my energy use has decreased slightly, my monthly bill has DOUBLED. My neighbors say they have experienced the same thing. #thanksdesantis
The streetlight at the end of our driveway has been out for 8 months. We have reported it 6 times. When we call we are told, “I see no report of it being out” “will be fixed within 7 – 10 days”. We need light to see our driveway at …
Do not even worry about downloading the app it does not work. As well as I have never seen a company that actually makes it hard to pay online as well as I double paid one time and good luck if that happens to you because you will never see …
I don’t understand how my power bill DOUBLED when I’m using LESS power! No accountability I guess. . Notice the 5 star reviews are mostly old gulf power reviews. Most people would give zero stars. We can’t choose our power company so we’re all just screwed.
Yall don’t let them sneak up and turn your power off.. no final notice no phone call just cut the power.. got home paid off the balance.. that was at 7pm lastnight it’s now 9am and all they can tell me is the power will be back on on 24 …
Had to schedule a power cut for repairs, it was going to take 3 weeks before they could do the cut. Fortunately, the repairs got done within a couple of days and I called to cancel the appointment, was guaranteed the cut was cancelled. I …
Called about solar being hooked up they bragged about not having to tell individuals who have solar about getting it monitored by them and charging full price even with receiving power from them for a couple years. They then gave us the run …
Had to open 3 different accounts because my account kept being voided for “not providing identification” which I did. Yet, they were able to take our payments. Almost had our lights turned off while family was visiting because “there is no …
I would like to thank the brave Linemen that came out during the storm to restore our power. May the Lord protect you guys always whever you go. It’s not an easy job. You put your lives in danger just so we can be comfortable in our homes. I am very appreciative of you brave men. God bless you all and thanks again🙏🏼🌧💙 …
Made my payments on time since I started with this horrible company. I went to pay July 1st and they didn’t try to pull my funds until July 27th. I didn’t transfer $ into that acct at the time and they said I have to pay cash at publix for …
After dozens of unreturned phone calls Florida power & light was able to install a power pole on my property for $2700 more than what they said it would cost and 4 months later then when they said it would be done. They displayed incompetence through the entire process including billing.
I wish I could leave 0 stars. They need to offer other electricity companies in my area. I genuinely hate this company. I cringe at the fact I have to give them my money. To let people go without power when there is no storm outage and the …
This company has got to be the worse company I’ve ever encountered or forced to deal with. If I could give zero stars I would. The billing is very confusing and not consistent. Sometimes I’ll receive a bill statement notifying me of my bill …
Just got off the phone with FPL trying to pay a bill that was supposed to be auto pay. It is set up correctly in their system and for some reason I get charged late fees. The customer service representative was extremely rude. I didn’t think it could get worse than gulf power… boy was I wrong!
Main breaker quite literally exploded, called the company and said its repair would have to be out of pocket since “You own the meter” so, if I own the meter why are they ripping me off with their bill pricing?
I’ve never seen a company have such poor customer service before in my life. It’s very easy to see they don’t care about fixing any issues that arise with their product at all. I’ve been trying to get their app to work for 6 months calling …
Absolutely the worst company I have ever dealt with. They cut the power off due to non payment of a previous tenant. Even tho we had called and had it put in my name. Sent in a copy of the lease. ONLY TO BE TOLD THEY CAN NOT TURN IT BACK ON …
Ordered service a week ago. They did not turn on the next day like they said. When I ask about getting it on they said their rep messed up and it will now taker an additional 24 hours to turn on (even though we are 1 week later). I asked …
Ever since this company took over the power in Northwest Florida, I have received more than one power bill a month. I cannot catch a break. I have to work multiple jobs as it is and this company taking advantage of us has me considering …
Absolutely useless company and customer service. After setting up my account my power gets shut off two weeks later. The reason stated was that “whoever set up my account over the phone did not do it properly”. So without warning I lose …
you pay these mf’s over a thousand a month and one account messes up twice from a clerical error (my fault i will admit) and now they treat you like a child even though all 6 other accounts never missed a payment. what a joke of a company.
So many problems with these people. The website never works, you can’t talk to anyone and they even make paying your bill hard. And there’s no other power company here. Lucky us.
Gulf power is a scam. They locked my account for an entire year so that the only way for me to pay is by over the phone and they charge a service fee of $2.25 to make payments.
Absolutely horrific customer service. I recently move, they setup a wrong account, double charged me for a startup fee that has not been resolved yet even though they said it would be fixed, and then continued to charge me for my previous residence. Incredibly poor quality.
Your “new improved” online service is the absolute WORST, VERY frustrating to navigate and I DREAD paying my bill every month! Whatever it cost you to improve was a total waste… …
Saw Gulf Power trucks in the neighborhood yesterday afternoon. Power is still out and they’re nowhere to be seen today. I guess my area isn’t a priority. …
Would Absolutely give zero stars if I could. Received a collections letter for a bill I have always paid on time. When you call the customer service number, The prerecorded message says that talking to an agent is not an option, but it …
I am at my wits end with these yahoos. They have dropped the ball at every opportunity. I needed new power set and had to pay up front. My check cleared over 5 weeks ago and I still do’t have service. The first excuse was no inspection. I …
Can we boycott this company? Nope
Are they doubling the price of energy costs? Yep
Is there any way you can opt out of receiving power from these crooks? Try again later chumps.
They will open an account under your name without any approval and you will not find out until you get a collection notice , they will keep your services going after you move out which again will be on a collection. They will deny to cancel …
It sure would be nice to be able to talk to someone in the organization who actually cares about their customers’ concerns. I cant find a “contact us” email address or a phone number to someone that won’t just give me the politically …
It is horrible service, we understand there are levels to turning on the power or fixing the lines. However my neighbor has a medicle condition and she can not get out of her driveway because of a tree on the powerline behind her vehicle. …
The new website is slow and glitchy. It wont load any previous statements. Outdoor lighting is also a rip off. Why do the new, more efficient LED street lights cost more monthly than the old inefficient high pressure sodium light fixtures? …
Great crew working around the clock. Well trained and hard working making life brighter thanks. The best place in Pensacola to start a career. Great team and great workmen. Corporate Gulf Power has a low turnover, no one wants to leave its that great! I pray for a career here one day
Gulf power has the absolute worst customer service of any company I have been apart of. No one and I mean no one follows up and WILL NOT call you back or follow up on promises made. The unfortunate thing is they are a monopoly and I can’t …
25 years never had a bill this high. Almost 400$ for mid Dec thru mid Jan and mid December 70s 80s. Insane. Can’t get customer service. Pensacola gone to hell!!
FPL comes in promising lower rates, buys out Gulf Power and everyone’s bill doubles. “WeLl RaTeS wIlL dEcReAsE oVeR tHe NeXt FoUr YeArS.” Cool. Let’s all freeze in the winter and bake in the summer for 4 years until we can afford to have electricity and eat too. Finger up to you guys.
Absolute worst! Every since a new company bought them out, for the last 4 months i had to call in (takes 30+ minutes) to be able to pay/sign in online. Every month it doesn’t recognize my account?!! VERY frustrating!!!! They somehow put it to where I don’t get the paper bill now as well. Over this new company. Heads up to all.
Cant get Bill’s out on time. Yet can get the late bills out with the late fees just fine. Customer care is extremely rude when you try to file complaints on their lack of doing their basic jobs. Now that the virus has happened and I am …
Stop sending me dramatic ‘disconnect’ notices when my bill is due. Its not past due and my bill is not a “Final Notice”… it’s the first notice.
If I could give no stars I would..the automated system is a joke and if you miss a payment extension by only a day they ban you from getting another extension for an entire year! Plus The power rates are atrocious …they could do better but they don’t and won’t
They are a monopoly and ripping off every single customer!
Own a rehab home that has no line from the power pole to the home. Received a bill so contacted customer service. Spoke to a nice lady for 45 minutes trying to convince her we don’t have power and she then states that a meter reader …
Asked them to make automatic payments on my account… THEY DID NOT!!! It’s a scam now I owe $500 on one bill!!!!!!! I have proof they never emailed me or sent me anything in the mail NOT ONCE about my bill!!! This company deserves to crash and burn along with all there thief’s with them
It’s winter and since more than doubling our power bill since the take over from gulf power, we can’t afford to run the heat. Summer’s gonna be rough. Google needs to implement a zero star rating!
This is the worst power company I have ever had to deal with. When you call to ask a question they speak to you as if you are 2 years old. Each person you talk to will tell you something completely different than the one before. I have …
I tried to pay deposit but they said it would be due on first month bill (over 30 days) 5 days later they said if it wasnt paid id be cut off no manger willing to speak to me. I have it recorded where they said it wouldn’t be due for 30 days…There response i was given misinformation so why not fix it .
The new web portal had my name imported incorrectly from the old account system. It took me 2 weeks to finally talk to someone to correct the error. I was told to email a copy of my social security card, which seemed very strange given …
Greed the root of all evil! Most expensive power company ever
Power bill due on the 2nd today is the 4th and I received an email to disconnect on the 15th, why??? I don’t even have a balance. Couple days late and this is how you treat customers. Power is already too expensive, good luck trying to call and get an answer.
Am I able to give 0 stars? Trying to disconnect service for my father who died and can’t get past FPL’s automated telephone system! TERRIBLE COMPANY!
New 2020 Website NOT very user friendly! You can no longer schedule your payment to draft out of your account ahead of time. It looks like this is their way of forcing people into their auto-payment program, which only allows for ACH draft …
NOT IMPRESSED…Should be 0 stars!
Phone customer service is none existant, to say the least. If I had another option to power my home I would immediately terminate services with this company on …
Charges franchise fee but has the area monopolized so we can’t switch to someone else if we wanted too. I’m pretty sure there are laws against this.
Houses all around my neighborhood have their power back some within hours of losing it the first day. Here we are going into day 3, nothing. Trucks drive through none stop here. I drive down the block there they are restoring power. …
This company SUCKS. Since changing ownership they’ve gotten even worse! Customer service sucks, we’ve had multiple unexplained outages, and prices have continued to rise despite promises that savings would be passed along to customers during the pandemic. If there were any other option, they’d be out of buisiness!
Since their recent “cut over” whatever new system they use, my bill has been jacked up. First I had a huge credit, then a huge amount due, another credit, then another amount due. Have asked for a full audit of my account and records. Never …
The WORST customer service in the world!!!! Trying to speak to an actual person is near to impossible!!!!!
This is the SECOND MONTH I have issues paying my bill thanks to the AWESOME GREAT NEW Web portal that Gulf Power obviously implemented without testing it first. Right now you can’t even pay by phone. Nothing seems to work! Maybe you guys …
Customer service is terrible. I called to find out if there was an outage in my area or if they had just turned off the power at my friends house. They are more concerned about verifying an account number rather than answering basic …
Pure robbery! Absolutely disgusting how much they charge.
It is absolutely disgusting your level of customer service. I really don’t know how the people who run this pathetic excuse of a utility company sleep at night.
I had power turned off in June as we are working on a rehabber. Liscensed electrician in . Gulf actually had to come to property and disconnect. They started billing June and forward at an estimated amount of $600 per month even …
Gulf Power has worked tirelessly since Hurricane Sally hit to restore our power. We got power back tonight, just one day after the Hurricane pulled down power lines all around our neighborhood. After hearing horror stories about it taking …
Gulf Power instituted a new payment system several months ago and I have been unable to pay my bill since. When they converted to the new system, someone at their company typed my social security number in wrong. You have to verify your …
What is wrong with these people? Worst thing to EVER happen to Pensacola. My bill went from around $200 last year to $411 and $450 this month. No way we are using more power.
I live alone and I’m barely home and my power bill this month is $461. How in the world is this justifiable or sustainable for anyone? Something is horribly wrong with this picture and the city of Pensacola is not happy.
They mess up with my account information, and charge me a 30 dollar fee for a “returned payment” because “my bank account was closed.” And tell me they are unable to take the charge off my account. So I verified “So, even though it it …
I’ve asked to send a bill so I can pay. It’s been hours and dozens of calls over last two weeks. Now it’s in collection for a bill that’s not even mine or supposed to be in my name for a house I haven’t lived in for two years. The worst …
Let me start off by saying please pull the recorded conversation between Jackie in billing and I. I called about a billing issue I’m having because using online and over the phone easy pay service didn’t help me with what I needed. Jackie …
Unfortunately there are not many options in the Gulf Breeze area, but do not recommend Gulf Power. Recommend getting solar and cut them out of the equation as soon as possible. I went with Compass Solar and was very happy except for Gulf …
Absolute trash customer service and everything else associated with it. Utter monopoly on power and when asked about the exorbitant l service charges and fees associated with my account the only answer they had was “sorry that’s how gulf …
Gots to do much better this is high way robbery with out any reason. My electric to dam high . Whent from 230 to a 400 dollar bill what the hell.
Gulf power is likely scamming all of its customers into paying higher bills. I received energy assistance from a local program and was approved, and gulf power STILL shut my power off. I went all day without power with my kids home because …
Would post 0 Stars if I could. Sky rocketing rates and I’ve never been able to talk to anyone on the phone. It disconnects the call every time I try to speak to someone.
My latest bill is $10,487.28, when it should have been between $100 and $200. This is the second time an error like this has occurred on my account. The last time it happened the customer service agent told me (with an attitude) that this …
I was drafted out of a closed bank account twice, after changing my information through the Gulf Power website. I have been hit with fees twice now since they haven’t recognized that I changed the account. I tried to speak with someone …
Wish I could give them a negative ten our power bill is always way more than it should we hardly use it during the day and also they keep shutting the power off with no notice after I’ve discussed with them multiple times about us not receiving notices and they say they will send notices…..
They are unlawfully charging customers. Price gouging doesn’t begin to cover it. There is no way our usage doubled. Electric bills are so high in NWFL ppl are shutting off heat when it’s in the 30s.
Horrible customer service, rate gouging, useless supervisors and no place to send a complaint of any kind, other than having a supervisor call you back “at some time.” A sad version of the more customer-focused company from several years …
VERY BAD CUSTOMER SERVICE ALONG WITH HIGH DEPOSIT FOR EVERYONE….. AND THERE’S NO OTHER COMPANY THAT WE CAN GO TO SCHOOL BUS SERVICE
This is by far the worst electronic company I have dealt with !!! I ask to speak to management days ago. They have yet to call me back. Trying to get an Extension on my bill and the guy was very rude. And everything he said they did to …
We are a commercial general contractor in Pensacola and have had temporary power to all of our jobs. Gulf Power has always be prompt and helpful until now. Both times that I have contacted them recently for temporary power I have been put …
Awful. Twice they have attempted to draft “Autopay” from an account that I haven’t used in years. I called and asked “why did this suddenly revert to an old account?” and they could give no answer. I then setup autopay again with the SAME …
MUST READ!!
We purchased a new property in Panama City Beach in May 2020 where Gulf Power …
My friend’s power has been shut off for over a month now because she had trouble paying her bills for 2 months because she works a low income job and was out sick for 6 days. She got the bill paid on Friday but it is now Monday and the power still hasn’t been turned on. No one responds to her calls either. Please turn her power on!
I’ve been on the phone with there reps 3 times for the same issue, the new website disenrolled me from auto pay and fixed rate multiple times. I’ve re enrolled countless times through the website and called to had a rep enroll me. Now my …
My bill is setup on auto-pay and all of a sudden my bill doubled from last month. The energy usage was not much higher the previous months. I called to discuss my bill (that had already been withdrawn from my account, leaving me with very …
There is someone responsible for the huge rate increases and that information will never be made public but you know who you are. The number of people you have caused undo suffering and stress to will lead to criminal proceedings and you will feel the wrath of each and every one. Your lavish lifestyle will not be your only loss.
Absolutely terrible company. Aside from the way they are charging ridiculous bills, they are also completely incompetent. I talked to 4 different representatives who gave me incorrect information. Finally I was able to get my issue (which was their fault) resolved, only to receive a call back telling me they were incorrect again.
My power bill has doubled! I’m so upset and am unable to talk to a live human being. How do they expect people to pay these astronomical bills. If I could give zero stars I would.👎🏻👎🏻 Shameful! …
Why is it so hard to be able to contact a representative through the phone? There are a lot of older people in Florida who need assistance paying and need a line to call and this carelessness towards your stakeholders will lead to your downfall as a company.
Our bill went from 250 to 850+. Power is off. never in my life has this happened…that should speak for itself. Worst company I’ve ever dealt with. Me and my family will sleep in the cold tonight thanks to these people.
Gulf Power must be very happy that they are the only game in town. This entitles them to give lousy customer service to local business owners with nothing more than an oops…we are sorry. …
Our last bill with gulf power was 170, our new projected bill is 400 with this new company. I’m in literal tears trying to figure out a way to save money. This is criminal.
Not that you could do anything about it since they are the only option for power service, and not that Gulf Power cares because they are the only option for power service, but this company knows they don’t have to be concerned with customer …
No longer able to reconnect service immediately after payment. We shall see how much more money in food is lost by the time it reconnects. I have a smart meter. …
By far the absolute worst company I have ever dealt with. Not only are they unforgivably slow in returning power to a normal status after a hurricane, but also they are extremely unprofessional and inconsiderate. I have lived through many …
I just feel like FPL has to do what they have to do. No!, it’s not fair to everyone, but neither is the price of food, neither is the price of gasoline, neither is the price of cable television.
An absolutely disgusting company that has its hands in so many pockets you can’t do anything about the sky high electric bills. They’re so astronomical expect law suits to rain down on them. If you have a choice DO NOT go with this company. Many law firms are jumping on this so stay away.
Worst customer relations of ALL TIME. Can’t talk to anyone, ever. Don’t resolve issues. Unfortunately, it’s the only horse in town so…..Good luck
In the process of switching banks and transferring all funds over. I still had my old bank account on autopay but it wouldn’t let me switch it online so I called a day before my payment was due and waited on hold for an hour just for a …
Gulf Power has a very heart warming write up on their website concerning their concerns for families effected by COVID-19, but that is a complete lie. They will not give extensions to the ones that truly need it because of past late …
If I could give them zero stars I would! October 2nd I changed my bill to a 30 day payment, because they automatically set you up for a 3 week payment. I paid my bill November 2nd and they charged me again on November 19th saying my bill 17 …
Who is this jackass Steve , claiming to be the owner. Keeps saying reach out to us on Facebook ! Why would you have to reach out to a corporation on Facebook to see if they can help ? Why don’t they just have customer service that can …
Worst customer service I have ever received from a business. There Answering service is garbage and the recording and talking to a robot is getting out of hand. What happened to just calling and telling a human my problems and needs from …
Gulf Power was a dishonest company when it was with Southern Company, but since they have been bought out by Nextera, their self service options have greatly diminished. While I will not go so far as to say that their support is useless, …
If I could give them negative stars I would. This company cares nothing about the customer, how long you have been a customer or your situation. Even though the website says call if you have an issue with payments or anything like that, …
Just thieves. I deleted my auto payment with my old account, And I set up a new one with my new account. Payment due is March 4th, but they decided to take the payment on February 25th and processed it in the old (closed) account, and charged me $30 as a result of returned payment. !!??
I dont see why doubling everyone’s bill before summer will help us. The fact is I have a 500$ in March and we don’t usally have a bill that big till summer with the ac going. No one is happy with your changes qnd its not far foe people who have low income. This should be a crime…
Power bill is $100 more than last year at this same time and projected to be $340 next month. Ridiculous. Next to impossible to get to customer service and they have an automated recording saying “your bill is comparable to your bill from last year.” Uh, no. The most I’ve ever paid is $150. Hope something is done about this company.
I was hung up on after an hour and six minutes of holding after an estimated wait time of 5 minutes because the account number assigned to me and on the top of the statement doesn’t exist in their system and neither does my social, so now I’m without power over THEIR mistakes. I can’t pay a bill on an account that doesn’t exist.
If I could rate this company 0 stars I would!
Price gauging at its finest! My electric bill has NEVER been this high until gulf power switched to this trash company!
Consistently have problems with this company. If there was anyone else to use I would. Never receive bills until I get a final bill reminder which of course includes late fees which is convenient. When I call they offer to help and then nothing gets resolved and things end up worse then they should be.
my power bill doubled in January as opposed to December and went up almost double from that in February. There’s no way that I’m using four times as much power as I was in November even with the heat low and no lights most of the time. I …
My power bill at it’s highest has been $250-300 for 2000 kwh. After FPL takeover they increased the same usage cost to over $600. Double my highest bill. I understand increasing rates but doubling the rate in 1 month is extreme and unnecessary.
Update: took about three months but they received my payment and removed the item from collections. Unsure what the impact will remain on my credit score. However, I am thankful they rectified this issue and am editing my review to 3 stars …
Worst customer service on the planet. Paying any bill has never been so inconvenient
Id like to give them no stars, they are the worst power company I have ever dealt with and Im from Illinois! They are dishonest in rates, they never answer the phones, they lack accountability and compassion. I wish FPL would leave and I hope they dont get a 30 year contract with us hard working people in Pensacola.
Worst power company I’ve ever had to deal with. Extremely over priced and absolutely zero willingness to work with customers. They’re corrupt and absolute crooks.
This company is a scam. My bill went up 40.34%, when I tried to call you can’t get through, you can’t leave a message, and they don’t have a place to comment! Coincidence?! I think not! They have a Monopoly, so you can’t do anything about it and they don’t care. I would have given them NO STARS, but it wasn’t an option.
No difference in power usage in the home whatsoever. FPL takes over and our bill more than doubled and is expected to triple on the next bill with no explanation. Their solution is to send someone to our home to tell us how to save energy. …
This is fifth time I have had an issue with this company and I have only been in my current apartment for a total of 11 days. …
Almost a $500 bill monthly when we shut everything off at the breaker nightly and keep our AC on 76.
Gulf Power does not care about their customers! I came home today, to our power being terminated. This was an error on their end! We recently moved to a new home, transferred our account to our new residence, and they terminated our …
Our power bill, for roughly the same amount of usage, went up almost $120 when FPL took over. They are nothing but a bunch of crooks looking to get rich off of hard working people. They should all be prison.
No difference in power usage and our bill has almost doubled since FPL took over Gulf Power. This company is crooked and unethical. 13 Feb Update: after seeing the FPL superbowl commercial I am absolutely shocked. That is where our money is …
Just horrible all around I’ve never had to get an extension until they took over gulf power. Finally get someone on the phone they give me one then receive an email saying the payment arrangement is not accepted. They need to be put out of business and leave NWFL
They shut off our power with no notice and didn’t tell us we were behind a month when they stopped taking direct deposit. We live in a trailer and just paid $1,700 for power. This is outrageous.
Since the fall of the year, I set my thermostat to 71 degrees. My bill usually is around $120-130/month. Now, this month’s bill is $315. This company is a total rip-off. It doesn’t deserve a one star rating.
I started service recently asked if they waived deposit based on credit score was told no, deposit based on1st and last month bill of previous owner, had 10 days to get deposit in so I paid roughly 3rd day, only to receive a letter 7 days …
Why on earth am I being charged DOUBLE, more sometimes, for the same amount of power I’ve been using for years. 550 bucks a month? That’s more than some people make every 2wks. I promise you I will not be keeping power on all the time. This is ridiculous. How can this be happening to us. Already struggling with the gas and now this. Smh.
Horrible experience – Call to cancel my service but live person could not take final payment, she transferred me to autopayment that could not understand my account numbers I typed in on my key pad. Then got a message too many callers …
Awful company. No reason that my power bill should be up almost $100.00 extra a month when nothing has changed. We even have our air OFF most of the day when its cold outside and our bill just keeps going higher and higher. Thankfully we are moving soon because having to deal with this for the next four years would be a pain.
They help no one anymore whether your a good customer or not. Families with kids are getting power shut off for one month bills and in order to turn it back on you have to pay two months and a reconnect fee. Disgusting to have this company “supporting” people during this time.
I would give FPL, zero stars if that was an option. The billing increase since FPL has taken over is unreasonable and should be illegal! For example, during the January/February 2021 billing cycle, I used 200 kw MORE than I used in the …
Thank you for getting our power back up so quickly this morning during the storm. Good job. I appreciate everyone that worked so hard.
Hopefully this monopoly will go the way of others like at&t which if anyone can remember was so abusive. Gulf power feels the same. Customer service in my few experiences seemed condescending and insulting. Look, you have no choice or …
Can’t even pay online because I had a typo on my auto payment setup…..but they’re happy to accept a check or debit card payment from the EXACT SAME ACCOUNT for a FEE every month. AND I can’t do ANY online payment for 12 MONTHS NOW, NO MATTER WHAT I DO!!!!! How insane and backwards is this place!?!?!
The rates are TERRRRRIBLE. I have not lived at the residence (950square feet) the last two months and my electric bill is $137.00 for what?! It use to be $90 when I actually lived there. Makes NO sense. My apartment maintainer checked everything out, filters, ect. He is appalled at how it is so high.
Terrible customer service. Setting up is a pain. Wasted 3-5 hours of my time. Went 3-4 days without power in the middle of the summer. Break up big energy so we have more affordable power and a competitive industry here in Fl like they do in Tx.
They once applied a hundred dollar fee that they couldn’t explain, then refused to remove, and threatened to turn off my power if not paid immediately. This was right after I had just paid my bill. The only way I got it removed was by speaking as high up the ladder I could go then threatening legal action. TERRIBLE SERVICE!
Appreciate the mansion sized power bill OVER 400 DOLLARS for my 2 bedroom apartment (was always LESS than $150)! Fix this nonsense FPL, you are stripping people of “living needs” through price gouging. Enjoy destroying the real estate market.
Bunch of crooks, these people. Tried to pay with my AMEX and instead of simply saying they don’t take American Express, they came up with an excuse of “could not locate” and “as a result” are now charging me an extra $40 on my next bill as if their rates aren’t expensive enough.
I am a first time renter going to college and i can not physically believe how hard it is for me to get my bill paid. It took me two hours on the phone to get my bill paid because it kept telling me my SSN was wrong. it wasn’t. All of the …
DEBBIE GETS 10 STARS.!!! She was very helpful she went out of her way to see about a situation I’ve called 3 days in a row about. She even went as far as to call me back with a solution. Debbie I thank you and I’m sorry I was so …
If I had a nickel for every power company that offered service in our area, I’d have 2¢, because Gulf Power isn’t even good enough to be called a power company. They have irrational prices and they hold a monopoly over the area meaning …
I would give this company 0 stars if possible. I just moved into my apartment, registered with FPL in advance, and had power upon moving in. A week later, with no late payments, my power was shutoff without warning. FPL was unable to verify …
Awful company. Customer experience is dreadful. Paid my bill on time for years, clicked the wrong button once, scheduled payment for 10/3 instead of 9/3, 10 days later they threaten to cut service. They charge a fee to pay your own bill. …
This company is the worst power company I have ever seen. Their rates are simply outrageous. Their customer service is stupid. They tell you if you can’t afford their increased rates, just stop using your electricity. That is their solution.
I live alone, I do not use the dishwasher or the oven. I literally work from a simple computer with no extra lights on for about 10 hours plus a day. I am very frugal and completely replaced the inside and outside AC and heat unit just …
If I could leave a lower rating I would. Bill increase, quick to cut off if you can’t pay, unwilling to listen or help and website almost never works to pay your bill and forget trying to do it over the phone LOL! But that’s ok the CEO is …
Worst company ever!! Power bill doubled in one month. I did a payment plan so that I could have a little bit more time to pay it and then they charged a late fee on top of that. What’s the point of even doing a payment plan then if you are …
If I could give them zero stars I would. I have been trying to pay my light bill for over a week. Their systems will not allow me to me pay via credit card or phone and says my account is ineligible to pay via credit card or debit card on …
So power is out and when you go to their website they say they aren’t in North West Florida. Sure seems like they have been cashing my checks for a while now. I guess one has to live in Miami to report power is out. 🤬. I have never seen a company who goes out of their way more than this company to prove they don’t care more than FPL. …
I’ve called 6 times now and spent countless hours hours each time on the phone with managers and customer service representatives. We setup service for our new address as we were moving and they turned power on and billed us for the wrong …
Been living in the same house for 4 years and my highest electric bill was $248 in the summer/ with $115 being it’s lowest on average. Now I got a bill that is $495 and the only thing customer service can say is that it’s the new rates. But …
My parents have both passed away. I am keeping the power on while in probate. I asked Gulf Power to cancel the outdoor lighting service of $9.21 monthly. They would not because my parents signed up for a 3 year contract. I am paying the bill now, I don’t live there, why would I need the light. What a bunch of crooks.
I guess I’ll make a list of everything wrong
-power prices have gone up along with a “convenience fee” to talk to a automated …
Was told by one representative that I would be getting a check for my deposit because I was caught up on my last bill. 10 days later I received a final notice that power was going to be cut off, called and was told that the deposit was put …
I just purchased a home in Florida. My first bill was for 28 days, and I was only here 14 of those days. I set my heat on 55 while I was away. This bill is almost as high as my previous homes bill. I came from Entergy and thought “this can’t be worse”, but for the first time in my life I appreciate Entergy, and they’re garbage.
Cowards make it nearly impossible to talk to a real person to explain your situation. Their payment system also seems to take forever to debit my bank account and then they tell me the payment was declined even though when I made the …
If I could give them a zero I would… not helpful at all!! I used to say Gulf Power was not the greatest but they are 10x better.
I wish I could give a lower review. Zero stars. They’ve used the monopoly they’ve created to charge people ridiculously. They keep dodging any sort of real answer about rates saying “they’re looking into grid solutions” or “they really care …
horrible customer service
the lady who answered never gave her name, but they canceled my account without contacting me they sent the email feb15 @635 after their office was closed. …
Let me just say I have NEVER had so much trouble giving a company my money or dealing with an automated customer service line. You would think with how they rob the populous they could at least afford a decent customer service. Every single …
This is the worst power co I’ve ever had. Corrupt & a monopoly wouldn’t even begin to describe it . The rich get richer ,while the poor get poorer. I would just be repeating other reviews if I went into it. …
I called to turn on power to a new home I purchased for a rental property and due to an addmitted error on florida powers part they disconnected the power to my home and said “oh were sorry, but I can’t promise when exactly it will be …
Not sure how my bills are less than a month apart. Or why the prices are so much higher. It really sucks interacting with a large, faceless company like this. They can have the mentality of “get over it” and nothing is done about it. My …
This review does nothing but make me feel better as complaining will likely do nothing, but the fact that our bill is $100 more than it should be with no explanation and no way to reach a REAL person on the phone is ridiculous. Granted the …
Checked my energy bill, it is projected to hit $483.00 for a 1,000 square foot home! I spoke to a customer service rep just now and they had stated the reason the rates are so high is because this company filed for adjustment on rates which …
Not sending notices out in time and overcharging customers who have no choice. An illegal monopoly of power and they are absuing it- taking advantage of their customers for the benefit of greed. Not a happy customer and willing to do …
This is a ridiculous company to have for power. Our electric bill went up over 100 dollars first bill from these crooks. We should be getting paid for their high power supply lines going across our property. Seems more than law enforcement is crooked in Escambia county, Pensacola Florida.
I look forward to the winter months bc I know my power bill is going to be cheap…my January bill doubled from December’s bill, and my projected bill is showing to triple!! I make it a point to make sure everything is turned off and …
Worst major corporation I’ve ever experienced in my 44 years on earth! One, we all know the spike they’ve caused in our power bills, but to make matters worse I’m getting disconnect notices because there’s no way to pay them. Been trying …
If I could give 0 – I would! I owned a house that was $3,600 square foot downsize to a townhouse 1600 square foot never and 20 years have I had a light bill as high as I just got! November Bill $95 higher than …
All I’m trying to do is pay my electric bill. Since Friday 1/14/22 I have not been able to pay it and can’t get anyone on the phone to explain to me WHY my account I have is incorrect? The only times my account has changed is with new …
I have been trying to help my mom get power connected at her new house for a week. I need to get a job there just so I can’t get the job done myself. For some reason every time I call they have no idea what’s going on and how to resolve the seemingly easy problem.
Florida Power & Light (Northwest Florida) is the absolute worst.
Customer service is a joke. The reps are rude and condescending. …
Terrible company. The street I live on has branches on the power lines and they refuse to come out and trim them when the branches aren’t in regulation.I was told it’s my job to cut them. I will be seeking legal action to get the issue fixed.
If I could rate negative stars I would. I’m constantly losing power and for whatever reason my bill is always spiking whenever nobody’s home for weeks at a time. It’s like they just pick a random number higher than the last bill and post it …
I LIVE IN A 1000 SQUARE FOOT HOME. THEY SHUT MY POWER OFF 3 WEEKS AGO AND I HAD TO PAY 600 DOLLARS. THEY JUST CAME AND SHUT IT OFF AGAIN SAYING I OWE 600 MORE DOLLARS. HOW IS THIS POPSSIBLE? I HAVE 2 SMALL CHILDREN AND ITS 100 DEGREES OUTSIDE.
Zero customer service . No empathy or apathy from this energy conglomerate. Nice radio commercials and No your something special like you tell everyone you are.
This power company turned my mother’s power off who is on oxygen 24/7 over a deposit she did not know about. Tubidy at all it was only $180! This company left my mother’s power off for over 24 hours after it was already paid to be turned back on. And they knew good and well she was on accident 24/7. What kind of company is this!
This is the 3rd time my lights have been cut off. I have requested my bill be mailed to me and that still hasn’t happened. I can’t get ahold of anyone through the phone number listed. The automated service just hangs up on me. It says my balance is 0. But I still have no power. I really hate this company.
If I could give this a zero I would!!!! This company is pure greed and theft! We moved into a 850sq ft house and they charged a 573.00 deposit. They said it was calculated by the last two months of service at this location. Well…. I got …
genuinely unsure of how our bill will jump $60 every month when it’s been the same temperature and nobody touches the thermostat in our house…nobody is home for 8 hours out of the day usually so no lights are on, we have minimal electronics. this is insane.
Why such high prices. Why do when have to pay double the amount our bill use to be and its not even summer yet. How do you expect family’s to be able to afford electricity in the summer when our bill is already 500+ and its not 3ven hot out …
If I could leave a zero star review I would they like to check up prices add to bills cut your s*** off no warning the most horrible power company I’ve ever had. Come and changed our meter out because it wasn’t functioning properly no call …
FPL is by far the worst company I have had nothing but issues with them since they became the main power company for the Pensacola area. I would rather go back to the dark ages then ever have to deal with this horrible company ever again.
Paid half of my nearly $500 bill. Not even 3 days later, I got a notice on Sunday saying they would shut my power off on the 8th. Called Monday to get an extension and was told by the automated voice that they weren’t able to give me an …
Garbage customer service.
Call the customer help number or any of these Google Map numbers and you get …
If I could give it a zero star I would in a heart beat. Power company shut our power off without notice. Husband called them up, couldnt get ahold of anyone at first because they had a high volume of calls. Come to find out once he talked …
Wish there was an option for zero stars. My power bill shot up so astronomically high in such a short period of time, seemingly for no reason at all. Somehow I don’t “qualify for a payment extension” , based on what I have no idea, no …
TERRIBLE CUSTOMER SERVICE. The employees here must of been trained to not give a darn about any of the customers. I hope the government takes over our power company or something. If I could switch to another service provider I would of …
Terrible company, their automatic payment system doesn’t work, and if you’re late by one month they’ll cut your power off. Even trying to pay online, and through their automated system won’t work. Also raising my power bill is also a terrible move. This is truly the worst company handling our energy needs.
Customer service is HORRIBLE. Been trying to get a representative on the phone for weeks. Cut my power off for no reason, now the automated system is saying I have to pay $0.00 to have my service restored. It’s been 24 hours still no power. …
Huge price increases. Website is always down. I’m literally trying to give you my money and I can’t, even after calling. I honestly feel like I could create a better power company with a wheel barrow and a car battery, and I only have a …
They demanded payment in full ($1600) a week before Christmas and I had to drain 2 accounts worth of overdraft protection to keep the lights on. Today, the power keeps fluctuating and we work from home. …
Worst and rudest customer service! I was just calling for information, not even to dispute anything. Would love for other options to be available to our area so I can go with literally any other company.
This is theft and we the people will fight. Pure greed! I have clients that do not even have nothing turned on while selling their home and you charged them $350. I have 6 children and never in my life have I had a bill past $300 and just …
The rate increases are absolutely ridiculous. My highest bill with Gulf Power was $196.77 in AUGUST! My projected bill next month is $441.82! If I could give them a 0 star, I would! These people are crooks and do not care about their …
I can’t believe the increase in the rates. My utility bill increased by $127 more in one month. I got the biggest utility bill I’ve ever gotten in my life. What are we suppose to do live with no lights on , don’t run the heat or the ac …
Worst company ever. You know it’s bad when I leave a bad review as most of my other reviews are positive for Google. It’s difficult to even get in contact with anyone. It’s so bad that they have an overwhelming amount of callers because …
All three customer service employees did a fantastic job of informing me of what I needed to do to get new service of a piece of property.
I will voluntarily have to cut my lights off if no solution can be found. I live alone with a cat, very low income(but don’t qualify for any assistance) & my light bill is usually between $95-$140. Max $170 if I have an outstanding balance. …
On top of the high rates they’re charging us I got a 30 dollar return fee for the bank account number I’ve had since I was 18. I triple checked and the bank account number I’ve had forever and used to pay my bill “could not be located.” …
By far the worst utility company I have ever had to deal with. It’s a low bar for sure, but FPL is a new level of bad.
They don’t care that you pay to turn your service back on! They don’t care if you have people that uses a breathing machine for treatments! The utmost disgusting company there is and so unprofessional! High power rates which is purely ripping people off ! Absurd
I hate this power company!!!!!! Worse ever in the history of all power companies. No need to go into detail because all of everyone’s complaints are the same..
FPL is upgrading everything in our area. Securing our future! We get hit by storms all the time. Everyone will see the difference when we get hit again. Thank you FPL!!
Have not been providing credit for the solar energy I am utilizing NOR the overproduction of solar energy. They gaslight. They are dismissive. And I want face to face explanation and answers to why this is acceptable.
If I could give ZERO stars I would. This company is outrageous. I’ve never in my life had power bills so high. Robbery!!! Gulf power was so much better!!!!!!
Only Bunch of con artist, I’ve ever seen ask for a deposit for a transfer of service. And the only people I’ve ever seen that can send out $100 plus bill on service that shut off at the pole.
I got a disconnect notice for 4/1 with it being less than a week over due.(3/19) No love and zero option for extentions. Today is 3/24!
Update 7/25 my personal situation got better but the $700 powerbill is killing any progress to be had. FPL=FML still 1 ⭐ but for a different reason.
If I could leave zero stars, I would. Trying to reach a LIVE person is ridiculous! I finally had to keep telling the automatic service over and over and over, “TALK TO A PERSON”. It kept saying that that option wasn’t available. After about the 10th time, it FINALLY sent me to a person. Customer Service…what a joke!
Google, PLEASE allow negative reviews!!! They deserve negative 5,000 stars. No storm, no issue and we are without electricity for hours, in the middle of summer.. How can we help this company to die, shrivel up and go away!? My bill will …
Absolutely worst company ever. My husband died in October and they keep sending bill to his bank account which was transferred to me. I was able to reach them once to update information. They again sent to his account and bank didn’t …
Horrible service. Never been late on payments, my services gets disconnected “remotely” and after i payed my bill i get a messege to sit tight for 24 hrs, due to them having a problem with the system and they cannot connect it “remotely” so i had to sit for a whole day waiting for someone to showed up.
Our area went from Gulf to FPL and everyones bill went up $100. We have solar panels and had no charge from Gulf. FPL had a fee of $9.90 anyway that just went up to $29.00. They are a trash company.
Turned on the power at the wrong house, and billed me for both my address and the wrong address. Even though I paid the initial deposit, they’re still trying to charge me late fees. I’ve had a ticket open for 6 weeks and it’s still not …
Desantis getting his pockets lined by this company. He is about to approve another rate increase. We don’t even have a local office and I’m paying 500 to 600 dollar power bills. Worst company ever slowly bankrupting North West Florida
The worst customer service ever. Two people hung up on me. Bill was up to date turned power off. I miss the professionalism from Gulf Power.
I wish I could give less than 1 star. We run our ac at 78, hardly have anything running and our bill increased $150 a month. Please bring back Gulf power FPL ARE CROOKS!!!!!
I just got the highest power bill ever for a 1 bed 1 bath apartment. When calling FPL about the bill they did a very poor job of explaining what I am actually being charged for. This company is a racket.
On the morning of Thursday, July 21, 2022, my power service was disconnected without warning. I made a payment $100.00, which is over 80 of the past due balance required to reconnect my service. I called customer service and I let them …
I would give 0 stars if possible. This time last year with gulf power I paid $283 dollars for the same month and energy usage— my FPL bill is now $495. …
If I could give -5 stars I would. Unfortunately I have to at least give them a 1. Thanks for the $748 a month electric bill. In a house half the size we used to have in Minnesota. We can’t live a normal life thanks to you. We are forced to …
The company has awful service. They send confusing communications and then penalize the consumer for not being experts on how to read them. Than you struggle to get through on their phone number and the automated system is not user …
This company is nothing more than a monopoly who could care less about those who put food on their tables, they obviously don’t manage their funds properly either if they have to raise rates to maintain their infrastructure or buy solar …
There is a flat rate 24/7 and no longer a discount anymore for various hours of the day/weekends and holidays. It used to be nice to set the dishwasher after midnight or do laundry on weekends. Not anymore, solar panels are sounding better everyday, at least you know the costs to maintain them.
Kept my AC at 68 last year. Used a lot. No issue with bills. This year the AC is at 75 at night and 78 during the day and still see an increase of $100 per bill. How is that possible? Am I “using more this time”? Yeah, right.
This place is like a circus act! I pay a deposit as required. A month later, there is no bill. I am concerned and call. They tell me my account is voided because their credit company can’t verify my credit. My score is mid 700’s. They tell …
I have a perfect credit score and never a late payment on anything! Slapped me with a $380 deposit. They said they will return it in 24 months after consistent timely payments! I have no choice but to pay it or have no power. What’s wrong with this situation!
It would be a zero if that was possible!!! Got solar installed in January so I had to switch from fixed rate to regular. When I did the service rep told me I had a credit of $500+ (I don’t remember the exact amount). It seemed odd, but I …
I wanted to give the benefit of the doubt to these people. I thought there was an honest mistake with the solar panels when the change happened from gulf power to FPL. I just called in to verify why I hadn’t been compensated for my solar …
I was a Gulf Power customer and yes they had their problems. I thought Gulf Power was bad but Florida Power and Lights is terrible. My electric bill went way up. Plus Gulf Power never charged late fees but Florida Power and Lights does. I …
Everyone I’ve spoken to is worthless as a customer service rep. Just moved to the area and set up my account. My payment for my first bill was returned because they input wrong info. I had it fixed and then it happened again. Now I have to …
FPL should be ashamed of themselves. My grandfather is in his 80s, legally blind, and they make it incredibly hard to pay his bill. So I tried to pay online for him & over the phone (both with a real person and robot), even at a FPL …
Way overpriced. WORST customer service ever. 30%-40% more costly than Gulf Power was. Let’s get a class action lawsuit started. Anyone know a good attorney?
These people were trimming tree limbs yesterday and came onto OUR property with those big trucks and totally messed up part of our yard on our 2 acres. I mean really messed it up. Said they would come out today with a stamper truck and fix …
Same power usage roughly every month yet it can be 90 one month and over 200 another.
Thank god i didn’t buy in Florida, because FPL is the sole reason i moved to Alabama.
Worst power company next to luma in PR!
We need to keep pushing for these corrupt organizations to be dismantled and we need to file class action lawsuits after class action lawsuits. Call and speak …
Turned my power off with no notice just 7 days after payment! Paid the ridiculous amount they said I owed early in the day and still had to go through the night with no power with 3 special needs children in the house!!! It literally takes seconds to flip a switch!
This is the worst company ever!!! Charging outrageous deposit fee, when I wasn’t told about a deposit fee. The deposit fee was issued a day before I even set up my account!!!!! & when I tried to set something up, so I can make payments they …
Initially I had posted a one star review for FPL, as our energy bill had skyrocketed and initially their customer service was no help. Eventually though, I got in touch with an energy auditer named Richard, who worked with me and even came …
Good luck talking to someone if you have an issue. Their “automated” system keeps saying “that option is not available” when I ask to speak to someone. It also can’t find my account # or when I use my SS#. Terrible experience so far with this company.
No bad weather, but I have lost power several times in one week. Just a few minutes at a time, but it shuts down all of my electronics, resulting in hours (30+ just this week) of project losses. …
FPL Contractor called me to tell me my meter is not working. It felt like a scam, so I called FPL. The FPL Customer service told me there’s nothing wrong with my meter and yes it was an actual contractor who called me to try to sell me …
The rate increase is so outrageous that a class-action lawsuit seems in order. I reviewed my bills, and see that while my energy use has decreased slightly, my monthly bill has DOUBLED. My neighbors say they have experienced the same thing. #thanksdesantis
The streetlight at the end of our driveway has been out for 8 months. We have reported it 6 times. When we call we are told, “I see no report of it being out” “will be fixed within 7 – 10 days”. We need light to see our driveway at …
Do not even worry about downloading the app it does not work. As well as I have never seen a company that actually makes it hard to pay online as well as I double paid one time and good luck if that happens to you because you will never see …
I don’t understand how my power bill DOUBLED when I’m using LESS power! No accountability I guess. . Notice the 5 star reviews are mostly old gulf power reviews. Most people would give zero stars. We can’t choose our power company so we’re all just screwed.
Yall don’t let them sneak up and turn your power off.. no final notice no phone call just cut the power.. got home paid off the balance.. that was at 7pm lastnight it’s now 9am and all they can tell me is the power will be back on on 24 …
Had to schedule a power cut for repairs, it was going to take 3 weeks before they could do the cut. Fortunately, the repairs got done within a couple of days and I called to cancel the appointment, was guaranteed the cut was cancelled. I …
Called about solar being hooked up they bragged about not having to tell individuals who have solar about getting it monitored by them and charging full price even with receiving power from them for a couple years. They then gave us the run …
Had to open 3 different accounts because my account kept being voided for “not providing identification” which I did. Yet, they were able to take our payments. Almost had our lights turned off while family was visiting because “there is no …
I would like to thank the brave Linemen that came out during the storm to restore our power. May the Lord protect you guys always whever you go. It’s not an easy job. You put your lives in danger just so we can be comfortable in our homes. I am very appreciative of you brave men. God bless you all and thanks again🙏🏼🌧💙 …
Made my payments on time since I started with this horrible company. I went to pay July 1st and they didn’t try to pull my funds until July 27th. I didn’t transfer $ into that acct at the time and they said I have to pay cash at publix for …
After dozens of unreturned phone calls Florida power & light was able to install a power pole on my property for $2700 more than what they said it would cost and 4 months later then when they said it would be done. They displayed incompetence through the entire process including billing.
I wish I could leave 0 stars. They need to offer other electricity companies in my area. I genuinely hate this company. I cringe at the fact I have to give them my money. To let people go without power when there is no storm outage and the …
This company has got to be the worse company I’ve ever encountered or forced to deal with. If I could give zero stars I would. The billing is very confusing and not consistent. Sometimes I’ll receive a bill statement notifying me of my bill …
Just got off the phone with FPL trying to pay a bill that was supposed to be auto pay. It is set up correctly in their system and for some reason I get charged late fees. The customer service representative was extremely rude. I didn’t think it could get worse than gulf power… boy was I wrong!
Main breaker quite literally exploded, called the company and said its repair would have to be out of pocket since “You own the meter” so, if I own the meter why are they ripping me off with their bill pricing?
I’ve never seen a company have such poor customer service before in my life. It’s very easy to see they don’t care about fixing any issues that arise with their product at all. I’ve been trying to get their app to work for 6 months calling …
Absolutely the worst company I have ever dealt with. They cut the power off due to non payment of a previous tenant. Even tho we had called and had it put in my name. Sent in a copy of the lease. ONLY TO BE TOLD THEY CAN NOT TURN IT BACK ON …
Ordered service a week ago. They did not turn on the next day like they said. When I ask about getting it on they said their rep messed up and it will now taker an additional 24 hours to turn on (even though we are 1 week later). I asked …
I wish I could leave zero stars.
They own a Multi million dollar waterfront office in Pensacola.
Must be making a killing.. …
Ever since this company took over the power in Northwest Florida, I have received more than one power bill a month. I cannot catch a break. I have to work multiple jobs as it is and this company taking advantage of us has me considering …
Absolutely useless company and customer service. After setting up my account my power gets shut off two weeks later. The reason stated was that “whoever set up my account over the phone did not do it properly”. So without warning I lose …