H2O Innovation is a water and wastewater treatment company leading in water technologies and services, specialty products and contract operations. See more
Read More| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
2200 Sciaaca Rd, Spring, TX 77373
I ended my service in Aug. 2016. I have yet to receive my deposit I’ve received every excuse from its going to meeting and we’re sending it. The stress this has caused has been unnecessary. If there was any other choice, I’d pay a little more for better service. We’re currently 6 calls in, with no results.
I appreciate JoAnns prompt and professional service. I am used to zero customer service at most other MUDS I am a client with. Hays was easy to work with. I appreciated that I was able set up service over the phone rather than taking to my time out of the day to drive there.
Krystal was amazing on setting up new service. She walked me through each step of the way and what they needed from me. I could have not had a better person to assist me. Thank you again.
How is it possible that I sent this company a check on December 20 and now it’s January 7 and the check has yet to clear? Please save your retort blaming the bank. It’s not the bank; it’s this company’s ancient methods of processing …
I have never had any problems with this water company. They handle my trash account as well and all of the the trash accounts in my neighborhood. Recently the trash company changed to Waste Management and I felt that Hayes handled it very …
If I could give 0 stars I would. I am moving out of state and they would not let me schedule termination of service until a week before hand. The kick is that I they are going to send 2 separate bills because I am leaving at month end. …
I never received a bill from this company. Received a call on Jan 23 as a courtesy call they said. I asked for the bill which they sent through email. Not able to pay that night because of work. I paid on the morning of the 24th. We do not …
KRYSTAL WAS NO HELP ! i usually do not write reviews but i’m heated . i been with this company as a customer and consumer for more than 12 YEARS!!! I will never ever recommend anyone to this company again . You all especially Krystal can …
I have been a loyal paying customer for over 10 years. I move a mile away and they want to charge me a $300 deposit and $25 connection fee. Then they want 5% more to pay by phone. And I have to wait 60-90 days to get my old deposit back. Ridiculous. HORRIBLE CUSTOMER SERVICE
Wow reading these comments and it seems like everybody have the same complaints, I’m so glad I’m with legal shield, it has to be some way to get these people shut down, audited, etc, I just recently relocated from Illinois a month and 2 …
Krystal was CRAZY helpful. Our title company sent our MUD tax payment to the wrong address and it was lost. Krystal made it her problem, despite having nothing to do with the mistake and within 10 minutes she had the payment located and the issue resolved. I had been reaching dead ends for several days. Thank you!
My family recently went through a devastating loss of our home & car and had to relocate last minute to a new rental home. We needed service the same morning we called and the helpful customer service rep worked everything out for us to be …
An unexpected leak and enormous bill wouldve been a hardship on me and my family, but through communication and following instructions, they have helped us overcome this situation by setting up a payment plan. And it didnt take days to respond to emails. Thank you for your service!
Absolute joke of a company. Had confirmation my bank delivered my payment on 3/21 to them. They sat on their ass for 3 days and turned my service off on the 25th saying they never received payment. Then they charged me over $170 in fees …
New Customer, Krystal (Representative) helped me with my service and she has far best provided GREAT CUSTOMER SERVICE with her loving ATTITUDE & her bubbly personality. She made everything so easy & not complicated and she keeps her word! Thanks Krystal.!!!
The website says to pay online but it has been down for at least a week now. Paying by phone does not work either because the automated system doesn’t recognize the account number. Then they charge extra fees which is a rip off. This is the …
I’ve been dealing with Hays Utility for over 10 years. They have always taken advantage of use as consumers. It’s always been difficult to pay without paying extra fees. It’s very easy to get your water disconnected by default but difficult …
Worst water district i have ever had to deal with.If your one day late you cannot pay online and they will only accept money order or cash and better have exact change because they do not give change.
What can I say about Hays other than they do as little as possible for their customers. I have constant sewer back-ups, and the issue is where my drain meets “their” sewer, but guess what?? They will not do any digging to prove to me that …
One of the ladies are very rude and unpleasant, they require a overwhelming deposit which wasn’t a problem, until I have to wait 3 days without water even though I paid my deposit as soon as the office opened on a Business Day and don’t …
Horrible customer service! I sold my home and had the service discontinued 10 days into the new billing cycle. When I received the final bill, I find they charge a $40 minimum for a month… no matter how long the service was on. I paid …
After 2 tries with other agents of trying to complete agreement, on the 3rd try with JoAnn clearly expressing what to do as it would not come up as a pdf form, I got it! She was a pleasure to speak with, quick and my 1st bill was exactly what I expected.
I am supposed to use this company for my utility needs. Their phones don’t seem to work at all. It looks as if all these horrid reviews are justified, regardless of the half-witted response received by the “owner”. Fortunately, I know who …
I had a billing issue and spoke with Krystal. She was very helpful and assisted me with my issue promptly. Krystal was a joy to speak with. Keep up the good work Krystal!
Krystal was VERY helpful. She told me exactly what I needed to do as this district can be a bit tricky. She made my first time setting up our water to our home as painless as possible. It was VERY appreciated.
When electing to go paperless you do not receive the “pink” bill from Hays notifying you that your water will be shut off due to a missed payment. You do not even receive an email notification that they will shut off your water if you do …
They by far have the worst customer service ever, and they do not work with you on your bill as well. I have never dealt with a company that has so many people on staff that has poor customer service. And its not just one person I spoke …
My wife called to find out the process for getting our water turned on. She commented to me that it was the worst experience as the people on the phone were extremely rude. …
Krystal identified herself right up front, & proceeded to provide me with the details of getting service set up in my company name. She was pleasant & knew the answers to all my questions! I hope there are more c.s.a.s just like Krystal there, because she made my experience a very pleasant one!
I had a small water leak under my driveway and Hays Utility did an extremely professional job of repairing it. This was on a 12 inch water main and was under the sidewalk and driveway, so it was an extensive repair. It did take some time …
The rep I spoke to was very helpful. We received an unusually high water bill and she both emailed me the rates so I didn’t have to go look them up, and scheduled a technician to come out and check for any leaks. She also counciled me on …
Signing up for a new water and sewer account was seamless and easy. Krystal was great to work with and had excellent follow up. PS, I am a techno peasant so its nice to talk to a real person.
Krystal was extremely helpful and was able to complete all required information within 10 minutes. The water connection was scheduled the next day. Very satisfy with customer service and entire process.
The customer service representative for my area, Vanessa, was extremely rude and unprofessional. She was yelling at me and arguing to make her point. She deliberately sent me straight to voice mail to shut me up and I guess win an argument …
It is my experience that this is the worst operated water supply service and district i have had in 25 years. No one does their job. You are lucky if your meter is read every 90 days. You will get a bill for $600.00 one month because no one …
Very bad company, my water bill has been high every since I moved here, and being late paying it every once in a while is not what’s making it high, this water company is to high. We need to come together and form a petition. My water bills …
They are great! Bottom line is that most people complain about their utility company but not many talk about good experiences. We move to our new home Mid May 2016 and all went smooth. We had our water connected on time and had no issues. …
These people are the worst!! They have the worst website ever. I haven’t been late on a water bill in 10 years, and all of a sudden they are not receiving my payment. Then it is all my fault, don’t want to help you. This must be what it …
This months bill was outrageously high. According to my bill, I had used 15 thousand gallons total for the month of August. I know for a fact that I did not use 7-9 thousand gallons more as my water usage has always been at at least 6000 …
I am new to this area and love the friendly professionalism, fast response, and efficient manner in which the team set up my utilities and account. Krystal was awesome and I want to thank the entire team for being awesome!! Stay Safe and thanks again!
If zero stars was an option, that is what they’d receive. I called on behalf of my boss, Ford Bazar. He has multiple accounts open through them, because he is a Realtor and has many many many rental homes in the Montgomery area that they …
There has been a billing issue with my account since being a client of Hays Utility South. I found out today my account was due for shutoff by the tech sent out to turn it off. I never received an invoice, a call, or any form of …
All three of my experiences with calling them and receiving answers have been great. Even on a holiday week, the hold time was short and they answered my questions promptly. Ashley helped me the first time when her colleague, who normally covers the account had stepped out, and the third time – great service. Thank you all, Paul
I was told to pay a ridiculous high deposit, and had to pay it to get water service. My husband and myself came to the office to pay the deposit and sign the service agreement. We are thinking everything is fine, and it’s a whole month …
VERY RUDE CUSTOMER SERVICE!!! over the phone.. Had several issues with my payment going through so I called several times and I was told it was my card. So I went to my bank and was told it was Hayes system that several customers had the …
Absolutely horrible customer service and processes. One of the workers Jessica is highly unprofessional and thinks that it is okay to laugh about serious issues while speaking with the customer over the phone. A customer who is notably …
I’m really frustrated; I have to pay a $25 NSF fee and multiple late fees, plus bank fees that could have been avoided. I received a past due notice earlier this month, even though I mailed my payment by check in plenty of time before the …
I have read the bad posts for Hays South and now I will published my thoughts. When I first called I thought they would be short with me and rude, based on the reviews, but they were great. They explained to me what I needed to do about my …
I have been with Hays Utility for 5 years now and it has been a pleasant experience for me. Even in my current hardship, I was able to reach out to Paxton my account representative and explain my situation. She was so understanding and …
Unprofessional!!!! The “women” who work customer service answering the phones are rude and like to cut you off while you’re talking. Nobody knows anything and all they say is “oh idk”. Definitely don’t worry about getting your deposit back. Glad I moved and don’t have to worry about this company!!!
Back in Sep of 2014 I was charged an unusual amount for water that month, like 3 x what I normally would use. I contacted Hays to tell them there must be a problem with the new meter they put in and asked for a test to be run. Brittany …
Closed on my new home a few days after Christmas. As is always the case, no one seems to be working between then and after the new year. As such, getting all the utilities and services moved over was fairly tedious. Without a doubt, …
Saved the day! I called to inquire about transferring my service and was given my options on how to set up the new account, and within minutes was sent an email, by Ashley, with the service agreement. I had planned on going by the office …
So this greedy water company wants to charge you a dollar a month when you link your bank account for direct pay. I would understand if customers uses a credit card to pay the bills. Because credit card have fees. But $1 fee for direct …
Excellent customer service. Setting everything up is easy and hassle-free, adding my fiancé to the water bill was simple, and Krystal was extremely polite, FAST and helpful. I’m so glad to be with Hays Utility now as opposed to having to use the City of Houston water department in the past!
This is BY FAR the worst company I have ever dealt with. They are in the business of SCREWING people over. My wife lost her job and our bills got behind. I received a notice letting us know of a disconnect date and I called to try and make …
I contacted their office today to find out what I needed to bring with me to set up my billing service and was pleasantly surprised that I could complete the entire process over the phone. Iris was very informative and efficient. I was …
This review is to share my appreciation of a customer service experience with Iris. The situation was not a simple one, involving several factors. She was professional, courteous, knowledgeable and friendly. It doesn’t get much better than …
can i give a negative star review -5 ….I just recently moved into our house . When we called this ” utility company ”
i was greeted by the rudest girl and i say girl because a woman would of treated …
Moving into a new house in New Caney, so I had to call to set my water/trash up. The lady I spoke with (Jessica) was very kind, helpful, and very professional! Thanks for making the process easy! Also thanks to Hays for being able to set my water up the next day!! Good Job!!!
Crystal with Hays Utility was very patient and answering my several questions when explaining the very cumbersome process of returning the deposit once you closed the account and in our case moved abroad to Europe. A period of 60-90 days …
AWESOME!!!! I’m 9 months pregnant and its summer time in Houston. It’s their policy to only offer next business day service. We called to start service on a Friday after closing on our new home. The sweet office worker Krystal checked to …
I called today to start the process of turning on the water for a rental property we are leasing. I had the privilege of speaking with Krystal and I must say… it was a true pleasure being able to speak with her. My wife and I are moving …
My husband and I just purchased a home in the area and called to set up our water. We were a little disappointed to find out that we couldn’t do it online and had to wait until the day of closing to show that we own the home. We planned to …
half star, very rude staff either phone or in person. if we have a choice to go with different water company then i will move right away. This is the biggest scam in this district, people work on this company they are thinking that as you …
This company decided to use the fire hydrant to wash the road. Not to mention they also used an excavator to scoop the mud down the storm drains. This is illegal and very unprofessional they could have done better to protect the residents. …
Krystal with Hays Utility South was great to work with! She was responsive to our needs, courteous, and extremely professional. We were able to work through our situation fairly quickly via email and phone directly. Very positive experience overall.
I was worried based on previous reviews and the rating. However, I just bought a house in the area six months ago and setup was smooth as it could be. The day I got my keys I went to the office with everything needed in hand. The lady at …
Horrible customer service!! Got our first water bill. Shows we used 18 thousand gallons of water in 3 weeks!!! How is this even possible for two adults who work during the week? We were told Timberland was our MUD but when we call them they …
Recently has an issue with my water bill so I contacted customer service and spoke with Ashley. She responded back with an adjustment and also scheduled to get the meter replaced. All was taken care of in a prompt and efficient manner.
Great customer service!
I spoke with Adrianna today about a issue with my bill and she was such a pleasure and very knowledgeable. Best customer service I’ve had in a long time.
Reps are great but management is horrible on may 19, 2022 around 2.15 pm manager was rude, rude with no education and no costumer service skills. Very frustrating we have no option to get a good service. Please train your managers how to handle costumers and don’t hang up the phone.
If I could give 0 stars I would this is the worst water company ever!!! Tried to pay my bill online and the system is shut down then tried calling the automated system and it has no info of my address the people in that office are overweight and lazy they need to more professional!!!!
I was afraid that I won’t be able to turn the service on my rental property over the phone. I was amazed when I called that I didn’t have to talk with the robot for extended period of time before getting connected with an actual …
Over the Christmas the CC I had on file had expired, and I was not notified by email nor phone call. Two months pass by and my water was still on. Eventually, I saw an outrageous bill and called to question. They explained it was due to me …
Ashley was friendly but you could tell she was trying to get me off of the phone as soon as possible. She did not explain that the Service Agreement was sent via email. When I asked questions about the application fee and deposit she had …
My account was terminated until payment is received. I called the office and they told me that I would not incur any additional fees or balances due to the account being terminated. When I went to make my payment in full my balance had …
This is the 2nd time they do not send me a bill in the mail and because of that I had to pay the late charges. They did not send me a bill for November so December 21st they sent me a pink bill stating I had till the 29th to pay 87.00 then …
I needed a copy of a water bill from 7 years ago for a refi, and so I called Hays Utility South and fortunately Krystal answered the phone. She had helped me a few times in the past, so I knew I was in good hands. Sure enough, she found the …
REPORT THEM TO THE BBB! AND COUNTY
You all have the WORST CUSTOMER SERVICE REPS WORKING FOR YOU! I want you to look in Adrianna’s call she was extremely rude, argued, and hung up on me. The first …
I really hate this is the only water company we have to use. I’m trying to pay to have my services turned back on and they tell me they only accept cash or money order and they close at 4. So I asked why can you make a regular payment over …
I had a water bill that was due on 8/31/21 that was due by 4:00 pm. My family and I has it very difficult during the pandemic we’ve been out of work. I came in on 9/1 to pay the bill which was 176.00. The supervisor wanted me to pay 400. …
Thieves!!!! $230 deposit, $30 app fee + 3% if processed over the phone!!! To top it off, we have to deal with incompetent customer service representatives. If I’m going to pay that much just to start service, at least offer me the option of doing it online. Customers shouldn’t have to pay 3% for a rep to do their job.
this review is solely for the service i received today from Heather at Hays … with an issue with my account due to a system error Heather took her time to assist me with getting everything corrected on my account .. she was patient and …
I called to ask how much a deposit would be to setup service. That’s all the information I needed when I called customer service. The rep took my information to in order to tell me what the deposit would be (just like the other utility …
Worst customer service. I called to speak to someone in regards a fee and all I keep hearing is No No No. she wasn’t even willing to listen.
I paid my bill on time but I forgot one month and they charge late fee, door …
Worst experience! Spoke to Erin- supposedly a supervisor- I asked if since this is my 1st time with an issue, she would take the fees off. She told she could but she is choosing not to! No empathy! I have an 82 year old living in my house! She should not be in management at all with an attitude like that!
Woke up and was about to give my son a bath and the water was brown and some how they tried to tell me it’s my fault …
Would give 0 stars if I could! My VERY FIRST bill came as delinquent. Called the office and the customer service agent was, at best rude! I was told I got charged an extra $150.00 for a renters deposit. I own my home! Was told they …
If I could give them no stars I would. I have been notified that they will disconnect my water because I requested an extra payment back to my acct. I spoke with several reps this morning I was placed on hold forever the second rep never …
Guess your drivers feel they are entitled to break traffic laws, such as running very red lights and blocking an entire intersection with their truck and trailer. Vehicle #15 of your fleet completely ran a red light by easily ten seconds …
Adriana was super helpful!!! I would only like to work with her! She is very nice and her customer service made my life better! She was very kind and was able to assist me very quickly with a problem I had! It was a time sensitive issue and she was extremely helpful!
I’m having a horrible experience as a new homeowner with Timberlane Utility District/H20 Innovation. I’ve spoken with two employees, one identified as a Manager, and both were pessimistic & inconsiderate. I shared some community issues as I …
I cannot stand the fact that this company is the only one in our area that provides water utility… Being a retired vet. I reicieve my income monthly on the 1st. With that being said, Every bill due is paid and never missed.. I paid this …
My husband and I have recently purchased a new home in Breckenridge Forest. All bills were smooth at first until this last July bill which escalated from $45 max to now $276. No sprinklers were used daily. We do not own a pool and there is …
Get home today to a disconnect note on my door . I call to ask why when I paid my entire bill yesterday the 18th ??? Past & present that isn’t even due yet . Today is the 19th !!! She place me on hold …. Oh your account is current but you …
I called after they shut off my water and did not hang a door tag as they stated they would on the bill. They charge you for it anyway and then, rudely, tell you to write in for a refund. Then they charge an extra hundred dollars on top of the deposit that they are already holding. This should be illegal. Horrible company.
On-call service and customer service is a joke. I live in hc mud 238, i have called about no water twice and the dispatcher tells me they can’t reach a tech, highly unexceptable to have a 24 hour on-call service and not be able to reach a …
My mom recently moved to spring she received one bill she made that payment on the last date her water was still shut off once she called them to see why she was told very rudely well you had this bill for over a month you just made a …
Unbelievable is the only word I have for this company!
Bill was scheduled, as usual, using Chase bill pay. I use online bill pay to schedule countless payments every month, yet H2O Innovations is the only company …