Established on September 13, 1954, Hallsdale-Powell Utility District is among largest utility districts in Tennessee, providing utilities in North Knox County, Anderson County and Union County. The company provides a variety of services that include engineering, wastewater management, and water operations and treatment. The District s water distribution service covers over 100 square miles and serves approximately 26,000 customer accounts. The wastewater treatment plant receives sanitary domestic sewage from approximately 20,400 sewer taps and flow from a number of major industrial users. Through a several step process, impurities are removed to make water potentially reusable in the region. The company has online options for customer service including service connections, billing and payment info, rates, fees and alerts. Hallsdale-Powell Utility District is located in Knoxville, Tenn.
| Friday | 8AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4PM |
| Tuesday | 8AM to 4PM |
| Wednesday | 8AM to 4PM |
| Thursday | 8AM to 4PM |
3745 Cunningham Rd, Knoxville, TN 37918
Ridiculous high rates
I reported an issue with a water main, it was completely fixed within 3 hours, unbelievable response time! Everyone I’ve dealt with from this office has been nothing short of amazing. Thank you!
High prices
Price gouging.
Thanks for the water
Thieves
Outrageous prices!
Prices are outrageous !!
Rates are ridiculous.
yes is to expensivei
Water quality is not good!
Perfect definition of price gouging.
YOUR WEBSITE BLOWS……YOUR PASSWORD FEATURE SUCKS
Prices are much too high.
Seem to arbitrarily change rates of usage
Over priced and yucky tasting.
Worst place in America 0 star
Most unreasonable utility service in Knoxville.
Y’all do be pretty expensive tho
Prices so high it should literally be illegal
The water quality is horrible!
This place has been ripping people off for decades.
Extremely overpriced for water and poor customer service
Terrible service and they price gouge because they know you have no one else to go with….
Terribly expensive. More so than anywhere else I have lived! Ridiculous!
How is this legal? We need laws to prevent companies like this from ripping people off!
I only give these people one star because I can’t give them zero. Ridiculous prices.
$150 plus a month for water it’s beyond ridiculous
It’s to expensive no need for a $100 water bill every month
If i could give 0 stars i would, ridiculous the prices this company charges families.
If I could give them 0, I would
Hey we bought them a nice building to collect our money
Rates are high. Service is horrible. No electronic payment options. What’s not to hate!
Water rates are completely outrageous! Twice what I paid in S.C.
Your absolute criminals. The way you charge and take money out of so many family’s pockets is dispicable.
Rates are high. Would have liked a free online payment option.
Extremely high for a water bill. It has more than doubled since I first bought my house.
If I could give no stars I would. How they continue to measure water use the way they do is baffling.
This is the WORST utility district in the state of Tennessee!!!! Probably the worst within the entire U.S. Something had to be done about these dreadful people!
The only reason they get one star is because ZERO is not an option. I am so sick of getting raped every month by these scumbags!
They will not return complaint calls (four in one month) still no call back. Poor service and rates are way too high.
This is sad…..And, they are supposed to be Christian based (owners) ….so many bad reviews. You would think/hope they would listen and learn.
The community rumor is true about the expensive cost of water services within this area!!! Pretty ridiculous compared to other areas!!!
The worst water at outrageous prices, Have to have a Reverse Osmosis System and whole house filter to make water drinkable
40$ reconnect fee because I forgot to pay yesterday unbelievable I don’t mind a reconnect fee if I forget but 40$
Bill is way to high.
Absolutely disgusting company. No need to say more.. I think all your other 1 star reviews say it all. You should be ashamed.
Most expensive water company I’ve ever had to deal with ! Water doesn’t taste as good as it should for what I pay.
It’s a good thing for them that you don’t have a choice because if you did they would be out of business within a week.
Only give 1 star because it is the lowest score I can give. What can be done about the high prices ? Is there anyone that can do anything or even look into the pricing they have going on?
This is uncalled for. My water bills are double what they used to be when I lived in West Knoxville. It makes me sick the prices this place charges its customers.
Horrible customer service. 30+ minute hold times even when you have an emergency to report. Outrageous prices. One of the worst companies out there.
This place is BLEEDING 🩸 US DRY!!! I cannot stand them and it really sucks that no one else can give us water service!!! HPUD you should be ashamed of how you treat us!! …
High Cost without accountability! A family of 4 can expect to pay over $200/month for service… that’s unbelievable.
Lot of money to pay each month for water that is not fit to drink. Always cloudy and taste horrible.
The customer service team was very helpful today!
One of the highest charging water companies in the country. They do not stand behind their word when they do work on your property.
The greediest water company ever. Outrageous prices every single month. Unhelpful and rude people.
The word that comes to mind is criminal…how can a person who lives alone except when my son is here half the time have a waterbill that is $150…I’ve always paid $60-$90 a month before and that was outrageous…
This is the worst company ever my bill doubles every month and its a house hold of just 2 me and my wife. This is ridiculous we dont do anything different then we were last month..STOP RAISING MY DAMN BILL YOU SORRY THIEVES!
This company has been ripping folks off for YEARS! Also, the so called “Fluoride” they put in the water isn’t sodium fluoride, it’s “Hydrofluosilicic Acid”. It is a neurotoxin that is banned from water supplies in most countries!
The water bill alone is more than I have payed for all utilities combined every other place I have lived. Ridiculous! I don’t know how they get away with it! It’s robbery!
Customer service is the WORST!! Try and get a reset password and it locks you out of your account like I don’t think that is how a reset password is suppose to work. I wish i could use a different service.
How can you be the most expensive water in the greater Knoxville area by double or triple whilst having terrible quality water?
THE worst prices of any utility district! We are a family of 3 with a 1450 sq. Foot home….$170/month is RIDICULOUS!
Never in my life paid this much for Easter. They should be ashamed of themselves. Greedy
Ridiculous water prices. Worst water company I have ever dealt with. Shame on you Hallsdale Powell. I wish you guys would get your head out of your butts. This is highway robbery.
Water and service are terrible. In the future I will never purchase a home serviced by Halesdale Powell Utility.
Nothing ever changes about the service, price or antiquated methods of HPUD! I’ve tolerated it for over 25 years. Maybe one day someone will take over that wants to improve it and stop reading these awful reviews!
$250-$300 water bills a month. We were completely shocked when we bought our new home and are being made to pay outrageous water bills. Sad for families who are trying to make it.
Only reason I put one is because I couldn’t put zero. These folks rip us off period. Liquid gold. Makes no sense to me. Probably most expensive water in USA. We are paying for mistakes they made years ago.
I am moving to your service area. Hopefully your company will not continue to provide service as described by all the other customers who have made reviews online. It’s so unfortunate to hear such terrible reviews before moving to an area. Perhaps the person in charge would like to speak with me personally over coffee at some point.
They charge outrageous prices… In my 50+ years of life I have NEVER had water bills larger then power bills… RIP OFF!
Hallsdale Powell has one of the highest waste and water rates in the country. This company price-gouges their customers.
Very expensive. Would be nice if they at least offered any type of perks for the price… perhaps an app?
Terrible Service with a Monopolized Business Model. Prices are constantly gauged and the Customer Service is Non-Existent. The Payment System is Outdated, charging a $2.00 Fee for any Payment Method besides a Hand-Written Check. Unbelievable!
HPUD provides water to my house. I would not be able to have modern plumbing and water at my home if it wasnt for them. I am very thankful my family and I have clean water. Thanks HPUD!
They will cut your water off 10 days past due even if you have always paid on time. Then they will put a lock on your meter.They rates are triple the area cost.Horrible customer service!
Horrible company, charges too much, cares too little about its community, and makes everything way too hard to do. Worst company I’ve ever had to deal with.
I just moved here and this is way higher than any place I’ve ever lived for water. I thought there must’ve been a mistake or a leak when I got my first bill. It is higher than my electric bill. Its outrageous!
Though their policies are not the best I can say they have good customer service, they are always cordial and friendly. I had a situation and after expressing my concerns in a respectful manner, one of the supervisors was able to help me and come with a solution that at least worked better for me. I am grateful for that.
Water bill just keeps going up, charging to pay online is ridiculous. Extremely over priced.. water is more then my electric bill. 1-2 people shouldn’t pay 100+ a month for water.
Ridiculous prices Awful customer service No leaksTake one shower a day and laundry once a weekPaying over $100 a month
Staff with profile you. Went in to pay my bill. Person in front of me paid and was out the door in a minute without any hassle. I got up to the window and was asked to produce identification to prove this was my bill? Okaaayyyy??? . . . …
Just when I thought this company couldn’t possibly be any worse! They MISTAKENLY shut off our water, I called quite upset, they confirm it’s their mistake, i get through to the manager (Cody?) who, get this, proceeds to FIGHT BACK AT ME! …
Not only are they highly overpriced, they have no online payment option. When paying over the phone, you have a $2 fee…crooks. Poor service for expensive, horrible tasting water. Only a customer out of obligation. Can’t wait to be out of their district.
I am only giving one star just so I can leave a comment about the horrible robbery HPUD carries out in the form of our water bill each month. The 10 year rate increase that is being carried out is horrifying. Poor management on HPUD’s part is the problem.
The absolute worst company to do business with. I would pay double to have any other provider. And considering Hallsdale is already the most expensive utility in Tennessee that’s saying something. I rate them 1* for their prices, 1* for …
They are horrible ..I agree with every comment on here.the prices are ridiculous.,they know people have to have water and they are making millions off the people that live in the halls community or around this place ,hallsdale u should be ashamed ,God give everyone on earth water and u people want to profit from that.
Worst utility service I have and will ever deal with. A better name for this company that reflects their business model would be Knoxville Water Mafia. Wish we had more options to make utility companies great again.
Worst water company I have ever seen. $270 a month for water.. say what? This is crazy. We don’t even use that much water. It was high at $200 and now they hike it again!!! I can’t stand this company.
The only real problem I have with HPUD is its ridiculously high cost. My water bill tripled from where I lived before (Clinton). But, everytime I’ve had too deal with a real live person they’ve been courteous and polite (and even over the phone), so …
What a terrible company! They will rip you off every chance they get! They will not give you a discount to fill a pool (unlike KUB) their website never works, they charge you to pay with a credit or debit card and just all around pathetic! I would give zero stars if possible!
Hallsdale Powell continues to raise their rates and there is absolutely nothing we the people can do about such rates. They are the fleecing of Powell with their outrageous rates and we the people are sick and disgusted with the …
My water bill is 2x higher then my kub electric. These company needs to be investigated. We all should go to a city and bring it to their attention.
I wish the Hallsdale Powell water customers could get together and actually do something to reduce our water bills legally.
When your water bill is greater than your electric bill you do know something is …
What a joke!! What is the deal? Is our water made of gold?? Are we paying for that pretty lavish building your in now or what??? It has always been a rip off, but gees!! I hate that they have a monopoly on our water because i would def switch!!
Wish I could give negative scores. Monthly water bills higher than our electric and gas bill. Lied to at the town meeting about it. Their excuse, either every house and business in Halls has a toilet leaking, or once you move here you …
Who’s the idiot who gave HPUD three stars?! Seriously? Who is it? I want to know their name. They either don’t live in Halls or they work for the company. If I could give negative stars, I would. They are the worst water company in any of …
This was the WORST water company I’ve dealt with within the four states we have called home. They charge way too much and the quality of their water needs Jesus. The only reason a star was given is so I can write a review.
They now have no extensions! Your bill is due on the 8th and on the 9th it can be shut off! As high as the bill is already some of us average people need a few extra days sometimes! This is absurd! I wish kub would buy them out !also I …
How high does water have to get before the community can do something about it?. I hear constantly people complaining and meetings being had but nothing is ever done about this stupid Monopoly! My water bill is now higher that.my electric/gas bill. WTH
Very good service. The ladies in the drive thru have been very kind and helpful. They have worked with me better then any other utility company since I arrived in Tennessee. Thanks for the exceptional service!
We have lived in 6 different cities in 2 different states and NEVER had such high water bills as here. Customer service is kind but still so frustrating to pay SO much in water each month.
Outrageous pricing. I know friends that live right outside their coverage boundary, and they have water from Knoxville City and they pay below half of what this company charges. Unbelievable. Few citizens tried to fight this in court and …
I’d give zero stars if possible. Absolutely outrageous rates. The most I’ve ever paid anywhere I’ve ever lived. For a family whose bill was normally $30-$50 in a previous home, we now pay $130-$200. Ridiculous.
The people who work here seem to be good individuals. The board and upper management are crooks. They have a monopoly and have consistently increased rates over and over. All thanks to mismanagement and to line their own pockets. This is a horrible place, they are hurting families financially and don’t care at all.
CROOKS! I have a small business and they try to get me to believe i used $5500 worth of water in 4 months. IMPOSSIBLE!!!! I am so upset at this Criminal company that I am fixing up my house me and my family has lived in for 21 years so I …
I am very unhappy with this company. I have never missed a bill in the 10 years of home ownership in there district, however my home is currently up for sale. We have not used the water one time. To be honest with you the only reason I …
This is why our water bills are so high!
Friendly people though, and a very efficient drive thru.
HORRIBLE!!!!!!! Been living in the area for a few yrs now & am currently using Hallsdale-Powell. I honestly can’t even understand how they can get away with doing this to people my waterbill went from never over 50$ a month when living in …
I went by to start service 7 days prior to needing this service, I decided after 2 days that I would not be moving, so 5 days before my service would have started, I cancelled. They refunded $100.00, but kept $25.00 for a service fee that …
Deserves -10 stars! Yes, it’s pricy, but there’s no competition and they can set their own rates. What makes me absolutely furious is that, WITHOUT NOTICE, they flushed their lines with copper. …
I wish I could get water from another water company! I honestly don’t believe half the time the meters are read! My water bill goes from 67 dollars to $250!! Explain that to me!! This company definitely needs to be looked into by the BBB!!
The only reason they are still in business is because they are a monopoly. Ever-raising rates, poorer and poorer water quality. No communication or explanation for brown, gritty water that they will charge you to “flauh through your lines,” …
None of the reviews I read mentioned that Hallsdale Powell rates are based on their need to replace water and sewage pipes because they are all originally from the early 1900s. That is what I was told when I made several calls until I could …
I’ve had two leak issues and their customer service has been phenomenal. Helped me both times and were quick to respond! Thankful to have a caring company for my utilities!
Never would have even considered buying my current house if I knew what I do now about Hallsdale. Worst company! Borderline unethical. Will be moving out of their service district. The state needs to audit their business.
Lived here for over 3 years and used this water the entire time. It’s terrible. My skin has never been so dry, the water isn’t even drinkable–I’ve been paying for drinking water this entire time. The water tastes terrible and smells …
Water bill is outrageous. I find it funny that my bill stays around $175 even during the months we go on vacation for a week or two. How the hell is the bill going to stay the same when no water or sewer is being used during our vacations.. …
Always a problem. Before water pipe on road broke, called them and the lady said that their emergency guy was helping a friend and wanted to know why a busted leaking pipe is an emergency. Bills never come out on the same day. If you …
The ladies are so nice what I hate KUB charging ME $40 OFF THE BATj ust to flush a toilet . I’m grateful for my little $20 and under bills from This water company. .
Outside of the usual complaints about high bills (mine averages about $ 68.00 a month for one person in my home) this company WILL NOT work with you on anything. I get paid once a month and my water bill is usually due a few days before I …
Worst water/sewer provider in the entire state, probably the nation. They charge 5x the rate of other nearby utilities and the water taste like pool water. To make it worse, if you have water service with them and you are on a septic …
This company is sickening. What they are doing to hard working people should be illegal. Charging them what they do for murky water…I have never had a company gouge people like this and I have had many utility companies in my time. Then …
I always pay my bill on time but I accidentally forgot to pay.It was two days behind got a recorded call threatening to cut the sewer off and charge me a $40 fee to cut it back on.How do you cut the sewer off if your water is still running …
The Water is absolutely terrible. I called Aqua Clear Water Systems to install a Whole House Water Filtration system because the water was destroying my house. I am sad to say the water is terrible but now it’s amazing.
Initiating service with the power board took less than a minute, entirely online. No so with the water company. Application process was confusing. Staff very unhelpful. It’s like it was the first time they have ever done this. When they …
The extremely high priced water from HPUD is terrible quality. We decided to install a purification system for our home due to the quality of water. In my experience, when a single company monopolizes the community and people do not have a …
Check Out The Reviews To See How This Company Is Doing! There is no give or take. If you’re late with a payment, they’ll cut your water off within a week without any notice whatsoever! They also refuse to work with you on your bill due …
This company doesn’t even deserve 1 star. The water quality is disgusting, the amount they charge for said water is disgusting, and the fact we as residents who have to pay insanely high bills for less than mediocre water is disgusting.
I’d give zero stars if it were possible. Their rates are excessive. They are both dishonest and difficult to deal with. Their recent leak protection program is merely a way to charge its customers nearly $50,000 more a month if we all …
Very expressive. My water bill is as high as it was when 5 people lived here. Only 1 person lives here now. There must be some one we can write to. This is criminal activity. One time I paid my cut off notice at 8:00 am and they still cut …
If only there were other options in Halls. Not happy with prices or service. I can’t put into words my dislike for this company. Tried to get them to change my billing date to where it’s more inline with when I get paid, but they couldn’t …
Compared to KUB our bill did go up by anywhere from $10-30 per month, but we also began using more water when we went from an apartment to a house with a big yard. Anytime I’ve called they’ve provided excellent service and are always very …
Five years I paid this crooked company ridiculous amounts of money. The water is harder than, well I’ll keep it PG, let’s just say I have bought more calcium and lime build up remover than I care to admit. We finally move and low and …
DO NOT MOVE INTO AN AREA SERVICED BY HPUD. Multiple bills over $100 for ONE person living in a small house. With my job I spend over 1/3 of my time away from home washing my clothing and showering some where else. I have zero leaks, as …
Horrible water. Smells like chlorine most of the time. Pressure is too high, blows out the commode parts, have to pay to have a regulator and overflow tank on because of it. Prices are outrageous, minimum service is $45 per month and it’s not even drinkable.
Unbelievable costs!!! Ever wonder why businesses don’t want to be in Halls? Ever wonder why there aren’t many thriving restaurants etc? If you are considering moving to Halls you need to heavily consider adding $150 -$200 too your mortgage payment or rent costs.
3 people in my house and we all take showers every 2 days, Me and my Dad get wet, soap up with the shower head turned off then rinse. 3 loads a week with no leaks and our bill is $125.00 or more, HPUD is the biggest ripoff in this Country and nothing is ever done about it.
We are on sewer, so I understand that our water bill is lower than most, BUT I wanted to write a review specifically about the customer service that we continually receive from the HDP representatives. Any time we call with a question or …
The water quality is low, smells bad and hard water. It is the first time we have had to replace a coffeemaker because of our tap water, and it has caused problems with the dishwasher and excessive buildup around faucets and toilets. …
Worst place in my life they won’t turn on our water because previous owner has passed on and is now deceased if I could give zero stars I would. We have lived in the house for at least 13 years or more. every other bill is in our name but …
If I could give them zero stars I would. They have a monopoly over the area and they are taking full advantage. How does your bill triple in one month? It doesn’t make sense. But when you call inquiring why, they come up with some lame …
I would give zero stars if I could! This is the worst, most crooked water company ever!!! They charge way too much. I wish I had looked into it further before we bought our house. I definitely would not have got the house… If you’re buying in the district and this is the water company, BEWARE!
highest rates in Tennessee. monthly rates over $100 each month for water and sewer, one star.
Can I give no stars?I’ve never heard of water costing so much money. The building is nice to look at with their waterfall coming off the side of the building. They even have a duck . They won’t work with you on when your bill is due it goes …
Literally the WORST company around. Besides the fact that we have over $200
Water bills every month, Tonight, we have tried to pay online (says we do not exist in their system. We have tried to pay by phone(no luck because it wont take …
Worst Utility District ever! Family gone for 2 weeks out of the month. No leaks anywhere. No laundry possible as I waited for new equipment to be delivered. These people are absolute crooks! If I could give them a lower rating I would. …
Why don’t you tell your drivers to slow down and stop almost causing accidents ESPECIALLY in a school zone!!! Here is his tag. Do something about it!!
Lobby customer service is good, but the phone system is ridiculous for not being very helpful about account issues after business hours. Also, the price for water is outrageous & they only reimburse you for 3 months if you have a leak. Ugh….
Ridiculously high rates (likely to pay for their fancy building), and almost impossible to sign up for auto-pay. Literally all my other auto-pays were set up online, but HPUD requires a voided check with the form dropped off at their office.
Hallsdale-Powell is insanely high. Our bill is always over $80 for the 2 of us and they refuse to set up an online payment portal. As others have said, I feel like we’re being ripped off because they know they can without any consequences …
Horrible. Rates are the highest I’ve ever paid. My lowest bill with them is higher than I’ve ever paid before. Water quality is horrible. When I do move again being out of hallsdale district will be a requirement. It’s a deal breaker. Crooks.
If only we could give this place a zero or have a different option for water/sewer as a customer. Customer service could be worse if they cursed your kids, other than that it could not be worse. Owners and management does not care about …