If I could give 0 stars I would. This company is not helpful at all, and the poor customer service people have to follow the rules of this company. Wastewater needs to be combined with water bill. There are too many separate hands in the pot to be efficient. Bottom line is this company makes Hamilton county look bad.
Everyone that takes the calls is rude and cold and insensitive no matter what the reason for calling is. It’s sad. I’d rather talk to an automated system cause they have more heart!
I wouldn’t give them direct deposit options. They have literally tried to bill me for hundreds I never owed. Two whole months and still no answers. Not to be trusted.
NOTICE: WWTA claims they have recently updated their system, but will not consider potential errors in that system update. If WWTA has done this to you as well, please contact me privately. I am considering rounding up all of the affected …
Why in the world do I not receive my bills for 3 months at a time and when I call at any hour of the day there is no one available to speak in the office. This is the worst excuse for a proper running business in history.
Biggest rip off ever! I’ve lived in 3 different states just moved to this area last year and never have I paid double for water like I am now.. They say they clean the water but had water samples taken from my house and it’s just like the …
Worthless. Moved to a new home where the water bill was not in my name. They get their info from Water Co which didn’t have new address. So instead of calling, or emailing to let me know of a balance from 2014, they just gave all of that …
Without warning, they shut my services off, I had to pay $269.72, I paid at 3:32pm. I have children in my home and still without services. This is beyond ridiculous and I am outraged.
Very horrible fees and rates. They charge double or triple of what water bill is. Just another company looking to make the poor more poor. Hopefully one they we can get rid of this company.
This company goes out of it’s way to make it as inconvenient and expensive as possible to simply pay your bill. The website is out of date, clunky, confusing, and ridiculous to navigate.
Unfortunately I have been with WWTA for several years. Yes, it is true that my water bill doubled since American Water split into two separate companies. But something that happened recently just proves how disorganized they are and how …
THIS IS THE MOST UNPROFESSIONAL BUSINESS IVE EVER DEALT WITH. IVE LIVED IN THE APARTMENT FOR FOUR MONTHS NO BILL NO PHONES CALL AND ONE VOICEMAIL YESTERDAY STATING WE HAVE TO PAY A BILL BEFORE IT GETS DISCONNECTED 300 DOLLARS!!!! THEY SAID …
If I could leave negative I would. This company is nothing but a bunch of rude, lying, cheats. They lied to my husband. Over charge for a horrible service and the customer service is less that desirable.
Someone in charge please read these reviews, cry a little on your pillow tonight, then sell to Google or Chickfila or someone who knows how to administrate systems. Chattanooga deserves better.
Had a very serious problem. Called at 11:30am on a Friday and the inspector, Kenneth, was at my home by 11:45am. Extremely knowledgeable and professional. Kenneth provided an excellent informed explanation of what had transpired to cause the problem. Overall fast professional service and the problem was immediately resolved.
I won’t receive a bill for about 3 months, then when I do it’s them threatening disconnect.
Every time I call they say “it’s your responsibility to receive the bill.” Very …
Unable to login to online portal, and can’t reach anyone over the phone today. It Could be because it’s Black Friday, but this company also has a terrible habit of emailing a bill only after it is due, and sending phone reminders only after business hours. Poor customer service practices in my opinion.
Let me start by saying, I do NOT blame the individuals answering the phones at the Hamilton County WWTA. They are employees that work in a call center, just like me, and have to follow rules, just like me. The way that the agency’s rules …
The absolute worst and most dishonest people I have ever had the mispleasure of dealing with. I moved out of Chattanooga souls because I couldn’t stand dealing with the only sewage company here. They are awful. They’ll give you multiple …
Company overall just untrustworthy. Said sewer bill based on amount of water used, wonder why water bill stays same or similar each month, while sewer fluctuates significantly. Shady way of doing things. Customer service is one thing, but the underlying operation of the company is another.
my water bill is 30 per month but my sewer is 200. i have a family of four and a 2 bedroom apartment. we used to live in hixson and the water and sewer combined was 65 every 2 months
TERRIBLE. Since Hamilton county split up the water and sewer bills, my sewer bill alone is now consistently more than what both bills combined used to be. IF you can get a person on the phone, they do not know ANYTHING about your service, …
Horrible. I’ve never in my life seen such expensive sewage bills. My water bill is normal for a two-person household, between $12-$20 a month. The sewage bill is consistently 3 to 5 times that amount and they can’t (or won’t) explain why. What a bunch of crooks.
They will not read the actual meter and just throw numbers on the bill raising it 100$ or more and then still expect you to pay the bill without first having corrections made due to their incompetence and error. The lady that answers the …
An office run by crooks! I filled an inground pool that I had built in my backyard and I was charged an outrageous ‘sewer charge’ based off my Water Usage… Now how the heck does that make any sense… oh wait, it doesn’t! And if I’m …
The WWTA has to be the worst sewage treatment company I’ve ever dealt with. They charge 250% of your entire water bill. This includes water that I use for washing dishes and drinking, not just blackwater. They are a terrible organization and as others have said previously, Chattanooga deserves better.
If I could give 0 stars I would. This company has got to be the worst business I have ever dealt with. I don’t have a problem with getting them on the phone but what I do have is a problem with their billing. …
The single worst Utility company in the area. Water bill averages $16/month so naturally the sewer bill averages $50/month. If you want to pay your bill online, they bilk an extra $2.25 per payment. If you choose not to pay it, they cut …
They rip off the customers because we have no other choice but to use this company….charge more than double the water usuage…charge a 30$ delinquent administration charge even if you pay before they cut you off…times are hard enough, they definitely don’t care about customers
This is the most frustrating and unhelpful staff I’ve ever dealt with. They say they will take care of things and do absolutely nothing to help their customers. Nobody at the staff office was able to connect me with someone with ability to …
Scam artists. Mailed my check in time like I ALWAYS do. Guess they don’t get it?! Have to pay double for penalty fee including service charge, but after I pay those late fees, what do you know my original check is deposited by them?! Really??
Most expensive sewer charge you’ll ever get to pay. 0 water usage for past three months (during renovations) and I received a $37.58 bill each month for “service charges”. That’s 3X more than I’ve ever paid for sewer and water combined. …
If I could give 0 stars I would. This company is not helpful at all, and the poor customer service people have to follow the rules of this company. Wastewater needs to be combined with water bill. There are too many separate hands in the pot to be efficient. Bottom line is this company makes Hamilton county look bad.
Where are the ethics?
HORRIBLE CUSTOMER SERVICE.
greatest company ever.
Total scam.
Terrible company, terrible customer service. CORRUPT!
Arsenic. Does a body good
I walked by this place and it actually smells like a sewer. Why?
No one has ever answered the phone. No answering machine, just rings and rings day after day!
Just unbelievably poorly ran company. It’s almost comical if it were funny at all.
Hours are 9-3 I work 8-4 same with nearly the rest of chatt. More then a little inconvenience to pay your bill.
With the infrastructure bill passed there is no excuse in robbing the people of chattanooga like this. You know you are too!
I was sent to collections even though I should not have had a balance. I will definitely be seeking legal action.
Everyone that takes the calls is rude and cold and insensitive no matter what the reason for calling is. It’s sad. I’d rather talk to an automated system cause they have more heart!
Water company said we owe sewer. Sewer still has us owing over hundred dollars so no running water
I wouldn’t give them direct deposit options. They have literally tried to bill me for hundreds I never owed. Two whole months and still no answers. Not to be trusted.
There is no reason the sewer rates should be 2.5 the times it costs to have water.
NOTICE: WWTA claims they have recently updated their system, but will not consider potential errors in that system update. If WWTA has done this to you as well, please contact me privately. I am considering rounding up all of the affected …
Why in the world do I not receive my bills for 3 months at a time and when I call at any hour of the day there is no one available to speak in the office. This is the worst excuse for a proper running business in history.
Biggest rip off ever! I’ve lived in 3 different states just moved to this area last year and never have I paid double for water like I am now.. They say they clean the water but had water samples taken from my house and it’s just like the …
Worthless. Moved to a new home where the water bill was not in my name. They get their info from Water Co which didn’t have new address. So instead of calling, or emailing to let me know of a balance from 2014, they just gave all of that …
Without warning, they shut my services off, I had to pay $269.72, I paid at 3:32pm. I have children in my home and still without services. This is beyond ridiculous and I am outraged.
Very horrible fees and rates. They charge double or triple of what water bill is. Just another company looking to make the poor more poor. Hopefully one they we can get rid of this company.
I get a email saying I owe a overdue balance but I never got a email that my bill was ready? And I know because I am always checking my email.
This company goes out of it’s way to make it as inconvenient and expensive as possible to simply pay your bill. The website is out of date, clunky, confusing, and ridiculous to navigate.
Unfortunately I have been with WWTA for several years. Yes, it is true that my water bill doubled since American Water split into two separate companies. But something that happened recently just proves how disorganized they are and how …
THIS IS THE MOST UNPROFESSIONAL BUSINESS IVE EVER DEALT WITH. IVE LIVED IN THE APARTMENT FOR FOUR MONTHS NO BILL NO PHONES CALL AND ONE VOICEMAIL YESTERDAY STATING WE HAVE TO PAY A BILL BEFORE IT GETS DISCONNECTED 300 DOLLARS!!!! THEY SAID …
If I could leave negative I would. This company is nothing but a bunch of rude, lying, cheats. They lied to my husband. Over charge for a horrible service and the customer service is less that desirable.
Someone in charge please read these reviews, cry a little on your pillow tonight, then sell to Google or Chickfila or someone who knows how to administrate systems. Chattanooga deserves better.
Had a very serious problem. Called at 11:30am on a Friday and the inspector, Kenneth, was at my home by 11:45am. Extremely knowledgeable and professional. Kenneth provided an excellent informed explanation of what had transpired to cause the problem. Overall fast professional service and the problem was immediately resolved.
I won’t receive a bill for about 3 months, then when I do it’s them threatening disconnect.
Every time I call they say “it’s your responsibility to receive the bill.” Very …
Unable to login to online portal, and can’t reach anyone over the phone today. It Could be because it’s Black Friday, but this company also has a terrible habit of emailing a bill only after it is due, and sending phone reminders only after business hours. Poor customer service practices in my opinion.
Let me start by saying, I do NOT blame the individuals answering the phones at the Hamilton County WWTA. They are employees that work in a call center, just like me, and have to follow rules, just like me. The way that the agency’s rules …
The absolute worst and most dishonest people I have ever had the mispleasure of dealing with. I moved out of Chattanooga souls because I couldn’t stand dealing with the only sewage company here. They are awful. They’ll give you multiple …
Company overall just untrustworthy. Said sewer bill based on amount of water used, wonder why water bill stays same or similar each month, while sewer fluctuates significantly. Shady way of doing things. Customer service is one thing, but the underlying operation of the company is another.
my water bill is 30 per month but my sewer is 200. i have a family of four and a 2 bedroom apartment. we used to live in hixson and the water and sewer combined was 65 every 2 months
TERRIBLE. Since Hamilton county split up the water and sewer bills, my sewer bill alone is now consistently more than what both bills combined used to be. IF you can get a person on the phone, they do not know ANYTHING about your service, …
Horrible. I’ve never in my life seen such expensive sewage bills. My water bill is normal for a two-person household, between $12-$20 a month. The sewage bill is consistently 3 to 5 times that amount and they can’t (or won’t) explain why. What a bunch of crooks.
They will not read the actual meter and just throw numbers on the bill raising it 100$ or more and then still expect you to pay the bill without first having corrections made due to their incompetence and error. The lady that answers the …
An office run by crooks! I filled an inground pool that I had built in my backyard and I was charged an outrageous ‘sewer charge’ based off my Water Usage… Now how the heck does that make any sense… oh wait, it doesn’t! And if I’m …
The WWTA has to be the worst sewage treatment company I’ve ever dealt with. They charge 250% of your entire water bill. This includes water that I use for washing dishes and drinking, not just blackwater. They are a terrible organization and as others have said previously, Chattanooga deserves better.
If I could give 0 stars I would. This company has got to be the worst business I have ever dealt with. I don’t have a problem with getting them on the phone but what I do have is a problem with their billing. …
The single worst Utility company in the area. Water bill averages $16/month so naturally the sewer bill averages $50/month. If you want to pay your bill online, they bilk an extra $2.25 per payment. If you choose not to pay it, they cut …
They rip off the customers because we have no other choice but to use this company….charge more than double the water usuage…charge a 30$ delinquent administration charge even if you pay before they cut you off…times are hard enough, they definitely don’t care about customers
This is the most frustrating and unhelpful staff I’ve ever dealt with. They say they will take care of things and do absolutely nothing to help their customers. Nobody at the staff office was able to connect me with someone with ability to …
Scam artists. Mailed my check in time like I ALWAYS do. Guess they don’t get it?! Have to pay double for penalty fee including service charge, but after I pay those late fees, what do you know my original check is deposited by them?! Really??
Most expensive sewer charge you’ll ever get to pay. 0 water usage for past three months (during renovations) and I received a $37.58 bill each month for “service charges”. That’s 3X more than I’ve ever paid for sewer and water combined. …
Absolutely trash. Our water company set up our account with WWTA, without informing us. …