Healthplex is one of the largest dental insurance providers in the state of NY. Healthplex has Dental Insurance and Dental Discount plans for … See more
the worst ins ever. dont even bother !! and the customer service is sooooooooo bad i have been waiting for an hr and still waiting as i write this review.
Friendly and professional staff. People who give bad review simple do not understand that hraltholex does not dictate what their plan covers or what is applicable.
Inefficient, terrible, and a complete nightmare to work with. They deny everything and make mistakes endlessly and then say “we apologize for the inconvenience…” Run in the other direction.
Terrible nobody take this insurance an the people I talk to from healthplex don’t even know what I’m talking about pertaining to healthplex it’s a joke
The pits! Nuff said.
Unfortunately, HP is our primary. We submit to them ONLY to get the EOB(which are usually DENIED!) to submit to my wife’s carrier Eatna, a REAL insurance company. They can’t even do that right.
Unfortunately, this is the provider for NY state sponsored dental insurance for kids.
They have incompetent dentists that practice in dental offices in great need of renovation, using very old equipment.
i call to get help to set up and pay to new enrollment applications for a couple and the Spanish customer Representative was the most rude and badly behave lady i ever spoke here or any other place, i always call to pay or ask any …
Great insurance. I have it through my union. They cover everything excepts implants.( but we get a huge discount at most dentists that eccept Healthplex). Plenty of dentists and specialists to choose from. I would recommend Healthplex.
Worst ever!!! They literally deny everything. I’m going to court with them and I’m not stopping till they pay for all and everyone that they been treating like numbers and not humans. This company should not be in business of taking care of wellbeing and health. If I could I’d give them negative 5!!!
This dental insurance is the F—–g worst. They sent back asking for the NPI number. It was on the bill for services. Still they want this number which I provided twice. I’ve had it..
My dentist has been waiting for Healthplex to tell them what procedures they’ll cover for me for a long time. After a few months of waiting and because of the pain I was in my dentist sent in a new request filed as being an emergency… …
Prior to completing the enrollment process, a flashing banner should appear on the Healthplex Capdent website that CLEARLY states ~ “WARNING! The list of participating dental care providers on this website is not accurate. If one of our …
These reviews are ridiculous. My experience with Healthplex has been pleasant and without serious issue. Claims of it being a scam are unfounded and likely borne of frustration. If it’s not for you, it’s not for you. But it worked for me and many others. Something to take into consideration.
This healthplex team do not speak English. Most of the call center people do not understand English. They will give you hard time. You will feel like you don’t want to call them again. Please do something for the members.
If I could give them a negative I would!
Worst experience ever they are horrible people who did not help me nor my son to get the treatment he needed to get done I am leaving this company. They had a horrible custormer serivce. I would highly adivse you guys to go to a diffrenet company.
This is a bad insurance…I have it not by choice, but thru my job. Check the reviews in the social media, like Yelp, to see what kind of dentists are within the insurance network. You be dealing with mediocre dentists using century old …
Avoid at all costs. Worst insurance I have ever experienced. They don’t cover anything, and refuse to approve necessary procedures. . .. They have been giving me the run-around for over a month on a worsening infected root canal. Appalling. STAY AWAY.
I have never had an issue with Healthplex in the 8 1/2 years that I’ve had them. They always answer the phones, the doctors that are in network are wonderful. their locations are clean and the staff is very friendly. I’m sorry everyone else on here has had bad experiences, I hope more people can find good things to say!
Don’t even try calling them I needed upper and lower dentures. I was denied. I was denied for crowns. Don’t even bother with them. And if you call for a hearing make sure you have a lawyer with you. I wish I could give them no stars at all but they don’t give you that option. 00000
Worst company ever. incompetent workers and they don’t cover what they state they do. claims take over 90 days, the paperwork has to be submitted 15 times by dentist, subscriber and even other 3rd parties.
Stay away from this company. They are terrible. I went to see my dentist on Oct 8 because I am in terrible pain. He said that I need to see a periodontist at once. He tried to get approval but after taking their time, Healthplex finally …
Worst! When in a whole lot of pain and emergency situation, they take their time to ask you a billion questions and has a very limit choice on those incompetent dentists which really a waste of time and money. Now, whenever i hear the name …
Avoid HEALTHPLEX at all costs. Worst insurance I have ever experienced. They don’t cover anything, and refuse to approve necessary procedures. . .. . STAY AWAY. …
The periodontist they sent me to made the problem worse and never finished the procedure, even though I kept going back. They had to pull the tooth and now I have to come up with $2000 for an implant which Healthplex won’t cover. They are a scam, not an insurance company. You’d be better off with no insurance than with Healthplex.
Worst insurance ever!! had to wait 2weeks to get a denial notice…been in pain for a month now, in need of a root canal and they denied it just like that saying you have to meet certain requirements to get it approved…SMHH now I have to …
It’s a totally fraud website. I made a booking through this app and I have paid the amount of Rs 430. After the payment there is no booking showing and I tried to call there customer care there is no response and also I sent a mail as well no response. It’s a fraud website.
Awful! Currently on the track to retaining a lawyer to sue. Representatives would call leave no message. Submitting doctors notes, x-rays, specialists letter stating the importance for my dental procedure all denied. Will end up paying out …
Over the course of 3 days calling customer service. You are put on hold until they disconnect. I’ve tried 10 times and nothing. Thos company should be fined
THE WORST. my company uses this dental plan. Every claim i have ever made for dental services have been denied. The covered items are so few, it doesnt even pay to have this plan. Stay away from this company . They go out of there way to deny ever claim from root canals to bridge work. Total garbage coverage.
The dentist that I am forced to go to can’t write a script for pain killers other then Tylenol number 3 and they have no ability to sedate their clients either. For somebody who has severe anxiety such as myself that just doesn’t work. I HATE this insurance!!!!
I have been trying to get a referral for a pediatric dentist for the last 3 or more months and it has been a nightmare to say the worst…Been on phone with their representative multiple time asking them to provide an approval to see a …
Beyond mediocre, submitted a valid claim, included xrays, keeps being denied / delayed due to technicalities.
Last denial was due to the fact that they needed an xray, when I contacted them, …
The worst customer service, the worst reimbursements rates. Simply the worse “insurance company” I’ve ever had to deal with. For your own sake, take your business elsewhere, members and employers alike!!! Its 9 months and 10 phone calls and counting to get reimbursements.
For your own sanity DO NOT GET THIS INSURANCE. I am having pain in my teeth. I go to a general dentist. I need a few pulled. I leave with a referral for an orthodontist. I wait. And wait and wait for the insurance referral to come. It comes …
Most bureaucratic company I have ever seen. I have been visiting a dentist at the Bronx M.L. King Hospital every week since October to stop the pain in my No 31th teeth while we wait answer from HealthPlex. After 2 month to this very …
Worst insurance coverage and customer service. This is the second time I mailed claims for my 2 boys that were never processed. After 20 minute wait time I was told by Customer that they could not speak to me about it because the boys are …
I was trying to renew my plan for two weeks and every time I call they say they cannot help me. They refuse to answer any questions. The only thing they say is go online. Online it dose not have the dentist I currently go to listed under …
This is honestly the worst plan I’ve ever had. When I got the insurance I made sure it covered everything I needed, but now I have different people telling me opposite things about my coverage. One of their reps says I’m covered, one says …
Anthony Suarez who gave Healthplex a positive review must work for them. Horrible coverage. I might as well get a discount plan and payout of pocket. They denied an implant when i’m Unable to get a bridge. In this day and age how can …
They used to be great. But now they are horrible. They only cover two cleanings a year with xray/check up, and occasional fillings. If you need a crown or bridge they require x-rays to be submitted by your Dentist and make you wait 2-3 …
I am a military veteran. I served the country over seas for 24 year career. Now retired my Medicare advantage plan had me sign up with Healthplex as a provider. Due to Covid a lot of the dentist office closed in my area. I had to call …
Before I sign up with my new health Insurance they contract with Healthplex for Dental coverage. I called and waited on hold but like others who reviewed before me the called was never picked up. Poor impression and customer No service. …
This is by far the worst dental insurance you could get. They make it impossible for customers to do a claim. They will tell you your paperwork is wrong, and when you summit the new paperwork, they will tell you it doesn’t match the …
This company is the absolute worst!!!!! Customer Service is very poor. The agent I spoke with had a nasty attitude for no reason and I was just asking simple questions. She initially told me I was only covered for emergency visits once a …
My recent experience has been a nightmare. 3 months ago the dentist said that I needed periodontal work, and that they would send my xray to the Healthplex for approval and referral to to a periodontist. A month later I heard nothing and …
I wish I could give them 0 stars. Cancelling my dental insurance was nothing but a run around, blame game. And even after the insurance was cancelled, I was charged again and told that there was no billing department for me to call to get …
ABSOLUTELY TERRIBLE!! WE HAVE TRIED SUBMITTING AN INSURANCE CLAIM AND THE RELATED W-9 FOR MORE THAN 1 YEAR VIA EMAIL, ELECTRONIC PORTAL AND MAILING AND YET THEY CONTINUE TO SAY THE CLAIM HAS NOT BEEN RECEIVED OR WHEN THEY GET IT THE W-9 …
This company is by far the worst I’ve ever dealt with! Every time you speak with a representative , you get a completely different answer, they deny all your claims, and cover the bare minimum! they need to do better !
To 40 years in business and many more to come. Congratulations to the man himself Scott! Such a humble and fun person to be around nothing but someone I consider a friend and family. Such an outgoing person that makes everyone around him …
This so-called insurance is woefully misleading to call it a benefit much less dental insurance. I have Independent Health as my primary health insurance and I had no idea that HealthPlex was offered until I got a statement of denial for …
Please do yourself a favor and don’t apply for this plan. I paid for the entire year and the insurance Healthplex DHMO was not even been taken by all the dentists in the list of providers. All of them said they no longer take it. I called …
It’s like they read nothing they deny you even with an emergency appeal I’m soon about to give birth and they don’t care it’s either you pay thousands and thousands of dollars or you can lose your important teeth they don’t care they think …
Terrible dental insurance. Im insured by them through work. They denied my claim on a crown I need because they paid a claim to my prior dentist who never rendered the service. Now after they investigate and requested a refund they send me …
If I could give less then one star that still would be too much! This company denied my grandmother teeth after the dentist saw fit to remove her original teeth. They want my 84 yr old grandmother to not have teeth indefinitely and subsequently starve to death over the holidays. Would not recommend this company!!
In pain and told to file an appeal which could take up to 3 months. Is there anyone paying attention to how Healthplex denies claims? With all this talk about quality healthcare I find it hard to believe they are allowed to quote NYS guidelines without regard for what someone is experiencing in reality. .
This insurance is absolutely deplorable. I have been trying for over a month to get my son removed from this useless insurance plan. After a month of waiting – they finally take him off but haven’t sent proof that he’s off. This insurance is complete TRASH and so is their customer service. I wish i could give zero stars!!!!!
Poor customer service and lack of investigations concerning my complaint about a Healthplex Dentcare provider service in Florida. On my husband’s first appt, with the provider, he only got an X-ray–Not even a general cleaning. The …
Being denied coverage because our dentist is out of network. Meanwhile, on Healthplex’s website’s list of in network providers sits the Dentist we used.
I have appealed the claim. I will change the rating if they do the ONLY acceptable response. And if not, we will take them to court and I will make it all public.
I called several providers they listed on their website, and I was told my insurance is not accepted. I have spent half of my day to find a dentist for basic check up and cleaning. Terrible service.
I called customer service and was sent of list of Dentists in my area. I am being told by some of these dentists that they don’t accept Healthplex! Does the company really know who really accepts thier insurance. Wasting my time calling these Dentists.
They have not one dentist in my area. Every single one listed on their website that they claim takes their insurance does not. I spent hours and hours calling people. Only to have to pay out of pocket. RIDICULOUS
Seriously worst dental plan for children! My child hasn’t ate in days because of tooth pain. I took her to a dentist and just received a bill of almost 500 bucks because the procedure wasn’t covered, beyond annoyed!!! TERRIBLE
Horrible customer service. He didn’t want to give me a list of dentist close to my area. After telling me he’s not familiar with NYC. Incredibly combative. Poor service. Agents are not knowledgeable about how to use there own system by using the zip code.
I filed a formal grievance against Langone Center for family Dental Medicine and suggested that Healthplex drop them from their program. They are not sensitive to the special needs their patients have due to the fact that they are …
They have NO endodontists in my area. After jumping through hoops with them for 3 weeks in to trying to find care for my CHILD who has been in extreme pain and not eating, I was told I have to start OVER with a new …
ABSOLUTELY TERRIBLE! THE SERVICE IS GARBAGE! THEY SUPPOSEDLY HAVE A QUALITY ASSURANCE PROGRAM THAT IS EVEN WORSE THAN THE SERVICE!!!!
Customer Service …
The worst ever
Absolute garbage!
Great
Just don’t.
Terrible.
No good useless
the worst
Terrible Dental Plan
One word: the worst!
Horrible customer service!!!
Horrible
They denied all services
The worst !!!!!! Nothing else can be said
No one pick up the phone! When you call!
Horrible coverage!! I might as well have Medicaid.
Worst company and customer service ever. Run from this company.
Wow! Glad I read all the bad reviews before losing my money
too bad i can ‘t give zero stars this insurance is a joke, useless!
It’s SUPER AFFORDABLE AND HONESTLY THEY HAVE COVERED MORE THAN I EVER THOUGHT! Better than nothing!!!
They’re good with dental work and I love them.
They bounce checks and never answer the phone. What a shoddy operation.
Worst dental insurance ever!
Healthplex is an EXCELLENT insurance plan! My contracted coverage fixed my smile!!! Thank you Healthplex!!!!
I didn’t renew for 2016 but was still charged. I’m not unconvinced this wasn’t on purpose. Be on guard.
They don’t treat you like a human, but like cattle.
The only people that give this company more than one star still have at least one tooth left.
i am covered by this plan through the UFA of nyc…..they are terrible, delay claims, and reimburse pennies
Terrible customer service…the past few days they’ve closed for the day before noon!!!
There is no way to get help from those people, they should just go out of business
the worst ins ever. dont even bother !! and the customer service is sooooooooo bad i have been waiting for an hr and still waiting as i write this review.
They dont do ther job on the phones I call no answer and they tack up to 20mins it shamedald
No good dentist don’t want to remove my bad teeth he filled it and it still smell my fiancee broke up with me because my mouth smell
They used to be good not anymore I had to pay money out of pocket because they didn’t cover what I need .
Need a filling done. Apparently whatever they give is too cheap to work with the dentist. Will be looking for another insurance
Terrible coverage. They’ll
Pay for oral surgery but not the anesthesia/needle smh
The choices of dental offices they offer are a joke! Pretty much all runned down offices with terrible services.
Friendly and professional staff. People who give bad review simple do not understand that hraltholex does not dictate what their plan covers or what is applicable.
Very poor customer service. No response on phone for 1 hour. Not professional
Inefficient, terrible, and a complete nightmare to work with. They deny everything and make mistakes endlessly and then say “we apologize for the inconvenience…” Run in the other direction.
I don’t know why they have bad reviews but I got great service from this insurance. I recommend it
What does this even cover!? If you have to appeal to get a tooth extraction something is wrong.
A costumer service that is second to none!!! Just kidding…….I seriously would rather chew on broken glass than deal with them again.
They didn’t cover my dental or chiropractic services when wellcare said they would
What’s the sense of the employees try calling there you wil die before someone answers and no dentist even accept this coverage
Terrible nobody take this insurance an the people I talk to from healthplex don’t even know what I’m talking about pertaining to healthplex it’s a joke
Worse provider ever. Called 10 times, waited hours and hours . Never pickup never returned called . Stay away!
This dental provider is just awful; they keep you on hold with the hopes that you’ll hang up and wont go to the dentist. But too bad; I’m relentless!
The worst insurance I ever had! Seems like they look for any bs reason to deny your claims smh
The worst insurance you can have
The pits! Nuff said.
Unfortunately, HP is our primary. We submit to them ONLY to get the EOB(which are usually DENIED!) to submit to my wife’s carrier Eatna, a REAL insurance company. They can’t even do that right.
Unfortunately, this is the provider for NY state sponsored dental insurance for kids.
They have incompetent dentists that practice in dental offices in great need of renovation, using very old equipment.
i call to get help to set up and pay to new enrollment applications for a couple and the Spanish customer Representative was the most rude and badly behave lady i ever spoke here or any other place, i always call to pay or ask any …
Great insurance. I have it through my union. They cover everything excepts implants.( but we get a huge discount at most dentists that eccept Healthplex). Plenty of dentists and specialists to choose from. I would recommend Healthplex.
Worst ever!!! They literally deny everything. I’m going to court with them and I’m not stopping till they pay for all and everyone that they been treating like numbers and not humans. This company should not be in business of taking care of wellbeing and health. If I could I’d give them negative 5!!!
This dental insurance is the F—–g worst. They sent back asking for the NPI number. It was on the bill for services. Still they want this number which I provided twice. I’ve had it..
We can’t even find a provider who accepts new patients with this insurance for a regular cleaning
My dentist has been waiting for Healthplex to tell them what procedures they’ll cover for me for a long time. After a few months of waiting and because of the pain I was in my dentist sent in a new request filed as being an emergency… …
Bar far the worst insurance plan I’ve ever experienced. Please with my union would change
Prior to completing the enrollment process, a flashing banner should appear on the Healthplex Capdent website that CLEARLY states ~ “WARNING! The list of participating dental care providers on this website is not accurate. If one of our …
These reviews are ridiculous. My experience with Healthplex has been pleasant and without serious issue. Claims of it being a scam are unfounded and likely borne of frustration. If it’s not for you, it’s not for you. But it worked for me and many others. Something to take into consideration.
This healthplex team do not speak English. Most of the call center people do not understand English. They will give you hard time. You will feel like you don’t want to call them again. Please do something for the members.
If I could give them a negative I would!
Worst experience ever they are horrible people who did not help me nor my son to get the treatment he needed to get done I am leaving this company. They had a horrible custormer serivce. I would highly adivse you guys to go to a diffrenet company.
This is a bad insurance…I have it not by choice, but thru my job. Check the reviews in the social media, like Yelp, to see what kind of dentists are within the insurance network. You be dealing with mediocre dentists using century old …
Avoid at all costs. Worst insurance I have ever experienced. They don’t cover anything, and refuse to approve necessary procedures. . .. They have been giving me the run-around for over a month on a worsening infected root canal. Appalling. STAY AWAY.
I have never had an issue with Healthplex in the 8 1/2 years that I’ve had them. They always answer the phones, the doctors that are in network are wonderful. their locations are clean and the staff is very friendly. I’m sorry everyone else on here has had bad experiences, I hope more people can find good things to say!
Don’t even try calling them I needed upper and lower dentures. I was denied. I was denied for crowns. Don’t even bother with them. And if you call for a hearing make sure you have a lawyer with you. I wish I could give them no stars at all but they don’t give you that option. 00000
Worst company ever. incompetent workers and they don’t cover what they state they do. claims take over 90 days, the paperwork has to be submitted 15 times by dentist, subscriber and even other 3rd parties.
Stay away from this company. They are terrible. I went to see my dentist on Oct 8 because I am in terrible pain. He said that I need to see a periodontist at once. He tried to get approval but after taking their time, Healthplex finally …
Worst! When in a whole lot of pain and emergency situation, they take their time to ask you a billion questions and has a very limit choice on those incompetent dentists which really a waste of time and money. Now, whenever i hear the name …
Avoid HEALTHPLEX at all costs. Worst insurance I have ever experienced. They don’t cover anything, and refuse to approve necessary procedures. . .. . STAY AWAY. …
The periodontist they sent me to made the problem worse and never finished the procedure, even though I kept going back. They had to pull the tooth and now I have to come up with $2000 for an implant which Healthplex won’t cover. They are a scam, not an insurance company. You’d be better off with no insurance than with Healthplex.
The positive reviews are outrageous most likely left by HealthPlex.
HealthPlex is a corrupt company keeping government money for little to no …
costumer service was very bad, coverage is almost imposible!
Worst insurance ever!! had to wait 2weeks to get a denial notice…been in pain for a month now, in need of a root canal and they denied it just like that saying you have to meet certain requirements to get it approved…SMHH now I have to …
It’s a totally fraud website. I made a booking through this app and I have paid the amount of Rs 430. After the payment there is no booking showing and I tried to call there customer care there is no response and also I sent a mail as well no response. It’s a fraud website.
Awful! Currently on the track to retaining a lawyer to sue. Representatives would call leave no message. Submitting doctors notes, x-rays, specialists letter stating the importance for my dental procedure all denied. Will end up paying out …
Over the course of 3 days calling customer service. You are put on hold until they disconnect. I’ve tried 10 times and nothing. Thos company should be fined
THE WORST. my company uses this dental plan. Every claim i have ever made for dental services have been denied. The covered items are so few, it doesnt even pay to have this plan. Stay away from this company . They go out of there way to deny ever claim from root canals to bridge work. Total garbage coverage.
I wish I would have browsed the reviews before I pick this deplorable company, I will not make the same mistake when its open enrollment this year…
The dentist that I am forced to go to can’t write a script for pain killers other then Tylenol number 3 and they have no ability to sedate their clients either. For somebody who has severe anxiety such as myself that just doesn’t work. I HATE this insurance!!!!
I have been trying to get a referral for a pediatric dentist for the last 3 or more months and it has been a nightmare to say the worst…Been on phone with their representative multiple time asking them to provide an approval to see a …
DO NOT EVER OPT FOR THIS COVERAGE EVER!!!!!!
ABSOLUTELY THE WORST!!!
They NEVER answer if you call!!!! …
Beyond mediocre, submitted a valid claim, included xrays, keeps being denied / delayed due to technicalities.
Last denial was due to the fact that they needed an xray, when I contacted them, …
The worst customer service, the worst reimbursements rates. Simply the worse “insurance company” I’ve ever had to deal with. For your own sake, take your business elsewhere, members and employers alike!!! Its 9 months and 10 phone calls and counting to get reimbursements.
For your own sanity DO NOT GET THIS INSURANCE. I am having pain in my teeth. I go to a general dentist. I need a few pulled. I leave with a referral for an orthodontist. I wait. And wait and wait for the insurance referral to come. It comes …
Most bureaucratic company I have ever seen. I have been visiting a dentist at the Bronx M.L. King Hospital every week since October to stop the pain in my No 31th teeth while we wait answer from HealthPlex. After 2 month to this very …
Worst insurance coverage and customer service. This is the second time I mailed claims for my 2 boys that were never processed. After 20 minute wait time I was told by Customer that they could not speak to me about it because the boys are …
I was trying to renew my plan for two weeks and every time I call they say they cannot help me. They refuse to answer any questions. The only thing they say is go online. Online it dose not have the dentist I currently go to listed under …
This is honestly the worst plan I’ve ever had. When I got the insurance I made sure it covered everything I needed, but now I have different people telling me opposite things about my coverage. One of their reps says I’m covered, one says …
Anthony Suarez who gave Healthplex a positive review must work for them. Horrible coverage. I might as well get a discount plan and payout of pocket. They denied an implant when i’m Unable to get a bridge. In this day and age how can …
They used to be great. But now they are horrible. They only cover two cleanings a year with xray/check up, and occasional fillings. If you need a crown or bridge they require x-rays to be submitted by your Dentist and make you wait 2-3 …
I am a military veteran. I served the country over seas for 24 year career. Now retired my Medicare advantage plan had me sign up with Healthplex as a provider. Due to Covid a lot of the dentist office closed in my area. I had to call …
Before I sign up with my new health Insurance they contract with Healthplex for Dental coverage. I called and waited on hold but like others who reviewed before me the called was never picked up. Poor impression and customer No service. …
This is by far the worst dental insurance you could get. They make it impossible for customers to do a claim. They will tell you your paperwork is wrong, and when you summit the new paperwork, they will tell you it doesn’t match the …
This company is the absolute worst!!!!! Customer Service is very poor. The agent I spoke with had a nasty attitude for no reason and I was just asking simple questions. She initially told me I was only covered for emergency visits once a …
My recent experience has been a nightmare. 3 months ago the dentist said that I needed periodontal work, and that they would send my xray to the Healthplex for approval and referral to to a periodontist. A month later I heard nothing and …
I wish I could give them 0 stars. Cancelling my dental insurance was nothing but a run around, blame game. And even after the insurance was cancelled, I was charged again and told that there was no billing department for me to call to get …
ABSOLUTELY TERRIBLE!! WE HAVE TRIED SUBMITTING AN INSURANCE CLAIM AND THE RELATED W-9 FOR MORE THAN 1 YEAR VIA EMAIL, ELECTRONIC PORTAL AND MAILING AND YET THEY CONTINUE TO SAY THE CLAIM HAS NOT BEEN RECEIVED OR WHEN THEY GET IT THE W-9 …
This company is by far the worst I’ve ever dealt with! Every time you speak with a representative , you get a completely different answer, they deny all your claims, and cover the bare minimum! they need to do better !
To 40 years in business and many more to come. Congratulations to the man himself Scott! Such a humble and fun person to be around nothing but someone I consider a friend and family. Such an outgoing person that makes everyone around him …
This so-called insurance is woefully misleading to call it a benefit much less dental insurance. I have Independent Health as my primary health insurance and I had no idea that HealthPlex was offered until I got a statement of denial for …
Please do yourself a favor and don’t apply for this plan. I paid for the entire year and the insurance Healthplex DHMO was not even been taken by all the dentists in the list of providers. All of them said they no longer take it. I called …
It’s like they read nothing they deny you even with an emergency appeal I’m soon about to give birth and they don’t care it’s either you pay thousands and thousands of dollars or you can lose your important teeth they don’t care they think …
Terrible dental insurance. Im insured by them through work. They denied my claim on a crown I need because they paid a claim to my prior dentist who never rendered the service. Now after they investigate and requested a refund they send me …
I needed to get a few root canals and this company denied me my teeth getting fix. This is not a good company.
If I could give less then one star that still would be too much! This company denied my grandmother teeth after the dentist saw fit to remove her original teeth. They want my 84 yr old grandmother to not have teeth indefinitely and subsequently starve to death over the holidays. Would not recommend this company!!
In pain and told to file an appeal which could take up to 3 months. Is there anyone paying attention to how Healthplex denies claims? With all this talk about quality healthcare I find it hard to believe they are allowed to quote NYS guidelines without regard for what someone is experiencing in reality. .
This insurance is absolutely deplorable. I have been trying for over a month to get my son removed from this useless insurance plan. After a month of waiting – they finally take him off but haven’t sent proof that he’s off. This insurance is complete TRASH and so is their customer service. I wish i could give zero stars!!!!!
Poor customer service and lack of investigations concerning my complaint about a Healthplex Dentcare provider service in Florida. On my husband’s first appt, with the provider, he only got an X-ray–Not even a general cleaning. The …
Being denied coverage because our dentist is out of network. Meanwhile, on Healthplex’s website’s list of in network providers sits the Dentist we used.
I have appealed the claim. I will change the rating if they do the ONLY acceptable response. And if not, we will take them to court and I will make it all public.
Nothing is covered. Complete scam. I’m very disappointed with this insurance.
I called several providers they listed on their website, and I was told my insurance is not accepted. I have spent half of my day to find a dentist for basic check up and cleaning. Terrible service.
I called customer service and was sent of list of Dentists in my area. I am being told by some of these dentists that they don’t accept Healthplex! Does the company really know who really accepts thier insurance. Wasting my time calling these Dentists.
They have not one dentist in my area. Every single one listed on their website that they claim takes their insurance does not. I spent hours and hours calling people. Only to have to pay out of pocket. RIDICULOUS
Seriously worst dental plan for children! My child hasn’t ate in days because of tooth pain. I took her to a dentist and just received a bill of almost 500 bucks because the procedure wasn’t covered, beyond annoyed!!! TERRIBLE
Horrible customer service. He didn’t want to give me a list of dentist close to my area. After telling me he’s not familiar with NYC. Incredibly combative. Poor service. Agents are not knowledgeable about how to use there own system by using the zip code.
I filed a formal grievance against Langone Center for family Dental Medicine and suggested that Healthplex drop them from their program. They are not sensitive to the special needs their patients have due to the fact that they are …
They have NO endodontists in my area. After jumping through hoops with them for 3 weeks in to trying to find care for my CHILD who has been in extreme pain and not eating, I was told I have to start OVER with a new …