Heart Hospital Baylor Plano

Hospital, Baylor Scott & White The Heart Hospital - Plano

Baylor Scott & White The Heart Hospital – Plano is a nationally ranked and recognized heart hospital and one of the premier cardiovascular centers in the nation, ranked #27 in the nation for Cardiology & Heart Surgery in the U.S. News & World Report 2019-20 Best Hospitals list and achieving “High Performing” in five types of care: Abdominal Aortic Aneurysm Repair, Aortic Valve Surgery, Heart Bypass Surgery, Congestive Heart Failure and Lung Cancer Surgery. Guests from 12 countries and 46 states have received nationally renowned cardiovascular care and personalized guest service here. From conquering heart failure to defeating lung cancer to thriving with a renewed heart, your fighting spirit is what drives us.

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Heart Hospital Baylor Plano Reviews ( 184 )

  1. I just wanted to say thank you to John Waters and the rest of the team there that helped me.
    And I’m still doing good one year later. I had the lameres syndrome…

  2. I was supposed to a ablation in February _ was approved for charity care _ now they say I have to fill out another paper _ bullcorn _ might be go better to go parkland hospital

  3. Don’t know about the hospital, but their staff kept parking in the Studio 6 parking accross the street where we stayed, making it difficult to park on the same side of the building we lived in! I called, but they never stopped!

  4. The attention I received today 01/10/2016 it was excellent. Thank you Dr. Ummer, Jessica, Ron and Lydia for taking care of me with so much compassion and great professionalism.

  5. Very loving and caring staff will recommend Baylor Heart to everyone, just such loving compassionate people, would love to name names but can’t remember them all, keep up the good works Baylor Doctors, Nurses and Techs, God bless you all

  6. Dr never came in the room once for my gf but a nurse keep rolling her eyes and when i called her out on it she yells at me to calm down when im trying to get answers by far the worst baylor hospital and been sitting in the room for over a …

  7. The nurses here were so attentive and considerate… the doctor however was condescending and made fun of me for coming in because of severe chest pains that, thankfully, weren’t heart or lung related. After that, they sent me home. I later …

  8. Best hospital and people ever. I’ve had 5 surgeries there and visited the ER and there the very best. I’ve told numerous people about this and they call me with the same information. I highly recommend this hospital. Tks

  9. This place is top notch. Dr. Smith, Dr. Sayfo are the best heart doctors. All the nurses Stephani, Robert everyone there is very friendly, very clean hospital. I highly recommend this hospital.

  10. I was one of the very first patients to be treated at this hospital
    I would not trust the care of my heart to another hospital.
    I have been seeing doctors at Southwest Cardiac Associates of Mesquite since my …

  11. Overall experience is great my only concern is the cleaning staff momma has been here for 7 days already and the only time the room was cleaned is when I asked for it to be and then they still did not mop the floor that can’t be to sanitary. I think they need to hire a new cleaning service.

  12. Horrible experience!! The doctor was absolute horror! Very nasty. Never been treated so bad in my life. Extremely ill.doctor chewed me out saying it was a heart hospital ONLY!! …

  13. Great doc poor grade was for hospital currently not allowing visitors to leave or go to their vehicle if you do your not allowed back in say it’s for covid but they still have valet car to car they still have doctors going to and from …

  14. Night shift nurses ignored alarms going off indicating severe arrhythmia. The sudden onset was due to doctor’s negligent handling of a nitro drip, but he was absent when alarms went off. I called nurses 3 times and was told “not a big …

  15. Food is worse than joked about on sitcoms. Had a cheeseburger with a tomato on it. They didnt give me mayo. Like eating a shoebox.
    However they have excellent staff and hardworking genuine Physicians.

  16. The doctors, nurses and staff are great at this hospital. My only complaint is the slow WiFi speed which is 4.5 Mbps during the week of August 25th. I am unable to connect to some of my applications. There was no one to complain to about …

  17. I am sick and tired of not getting the same customers service as those with lighter skin. I was clearly the 2nd person that check in and the 3rd person who just walked in was seen before me .. The guy should have checked my time and place in line before sending that white man back . But of course he didn’t ….

  18. Thank you for taking such wonderful care of my daughter. I felt like we were at a 5* Hotel.
    I loved the Heart’s on the Christmas tree and your wonderful service.

  19. Don’t go to the ER. Went last night – the girlfriend had severe stomach pain and was crying hard. The intake receptionist seemed indifferent and took her time getting a chair to wheel her in. Said triage would call her “shortly.” 30 …

  20. Theses people have no sympathy for the family at all my mom just had surgery and there is only my sister and I I’m from out of state and flew all the way to be with her they refuse to let me see her actually told me to stand out side have to catch a plane and didn’t even get to see her hardly

  21. Regarding Dr David Gartenberg, of the Baylor Family Medicine at Plano,
    On May 23, 02014 we took my son to his office for a blood work to determine if he had diabetic tendencies. We were concerned because of a skin rash that he …

  22. My mom had heart surgery here and the staff, nurses and doctors have been Awesome. They have been so attentive, caring and supportive. I would highly recommend this hospital. They are the best

  23. ICU nurses on 5th floor were unprofessional and did not attend to even my basic needs. I was left alone for several hours without access to a nurse call button and my nurse did not monitor me anymore than if I was in just a regular room!.
    Very scary after open heart surgery!!

  24. Great hospital! Everyone was very pleasant and treated me and my sister with respect. From Drs to surgeons to nurses to the cafeteria staff, could not have been nicer!

  25. If you have to have heart surgery this is the place to do it. It’s the taj mahal of hospitals. Meals are like having room service. Rooms are enormous and designed to be a surgical suite in cases of emergency. Couches turn into twin sized …

  26. One of the top hospitals in the nation, excellent very knowledgeable doctors and skilled surgeons at the top of their field. Also excellent and caring staff. Definitely great place to have cardiovascular surgery, you are in good hands here.

  27. I had a Hart Bypass Operation with one of the most Caring Surgeon in North Texas Dr Robert Smith. The support staff at Baylor Hart Plano with the Exception Of Two Nurses was good. I would recommend my family and friends to Baylor Hart Plano. John the Tech was Exceptional.

  28. DO NOT choose Baylor at Plano if you need to have something done! Specially the 5th floor! The nurses were not helpful, they left me unattended for hours right AFTER SURGERY! my brother had to demand, almost scream at them so they can …

  29. I am a retired General surgeon from India, and was visiting the U.S. I suffered a heart attack and the underwent CABG done by Dr Brinkman.
    His bedside manner is something to be emulated by all doctors. You can only …

  30. The Baylor Plano Heart Hospital is an amazing Hospital! My husband has had several heart related procedures done there and we have been beyond pleased! This January it was MY turn at the hospital. On January 8 Dr. Justin Schaffer performed …

  31. I tried multiple times to confirm that our insurance was in network but no one could ever confirm this information for me. I called my insurance and on their side it appeared that they were in network. The Baylor nurse was taking my husband …

  32. My father had heart surgery, a quadruple bypass, in end of July 2016. Surgeons did a good job. He was doing very well for 5 days after surgery. One thing that was concerning was that they were having him walk 250 feet after quadruple bypass …

  33. Dr. Irene Carrothers and team were amazing, they made my experience easy and I felt they truly cared about me. I been to this hospital two times and the level of professionalism and care is amazing. The team is well trained and courteous and the time of wait is short.

  34. My care there was outstanding. The nursing and staff seem to love it there, and it shows in their work and attitudes. Its well staffed, well maintained, and the latest equipment and tech, but god old fashioned personal care. …

  35. My wife was transferred to Baylor heart Hospital on ventilator with Covid. She received Life saving ECMO heart lung bypass for nearly a month before improving and transferring today to rehabilitation Hospital. Although I couldn’t visit her …

  36. Although our particular situation did not have a positive outcome, I have never met such outstanding, competent, hard-working, compassionate nurses and doctors in all of my life. I cannot recommend this facility strongly enough.

  37. I want to thank all the people who cared for me between 8-22 and 8-24. I went to the hospital thinking I was going to have tests done and ended up with a heart cat and a pacemaker implanted. To say the least I was scared. EVERYONE was so …

  38. We went to Baylor emergency and was admitted Very quickly with my husbands health condition between Christmas and New Years. From the nurses and dr’s in the emergency to everyone on the 4th floor, the care was excellent!!! They all worked …

  39. As far as the experience the wait time is long but the ER nurse that checks u in at the check in blonde hair was very polite and kept us up to date her name was Larissa and the trauma nurse was Shaheen these to lady went above and beyond to make sure we where seen

  40. Almost exactly a year ago I had a heart valve repair surgery here. I was referred to this hospital by doctors in Denton, I don’t know why, but I have had various health problems ever since. I have had a cough this whole time that no one …

  41. I am 55 years old, and never expected to need the services of a thoracic surgeon. I smoked too much, drank too many beers, didn’t eat enough vegetables. Needed a triple bypass. I was scared to say the least. Dr Brinkman calmed me and his …

  42. I went to this ER on Sunday with chest pain, dizziness and blood pressure all over the place for the previous 3 days. The nursing and tech were friendly and personable. The Dr was very pleasant, BUT did not address any of the issues I was …

  43. My father had to have a very serious multiple step open heart procedure. The attentive, informative and caring staff went above and beyond making our family feel comfortable and informed at every stage of the process. I don’t know anyone …

  44. The one star reviews must have the wrong hospital. The whole process of my care was monitored by my daughter who is an ER nurse. She was wholly impressed by the professionalism, care and management of my recovery. I too was glad to have …

  45. This hospital staff, from the valet parking to registrations, all the nurses, doctors, and even custodial staff deserve 5 star ratings and more. We were there last week for my wife to have a heart ablation and we felt from beginning to end, we were well cared for. Will highly recommend this hospital to anyone.

  46. Wonderful is the best answer, the ER doctor saved my life by listening to me, though my test said i was healthy by symptoms did not match. She admitted me on Friday night, Monday i went in for a quintuple bypass, the main artery to my heart …

  47. Wow there are no words. Majority of the nursing staff on the top floor is horrible! Treat the patients like trash whenever they think you won’t say anything. Make snide remarks if you complain. Doctors and nurses contradict each other. They …

  48. ALL the people on the 5th floor are the greatest care takens ever. There is a huge difference between just doing you job and caring and showing it. When you enter the emergency room and are there days and days—they make all the difference. Heard them praying also one morning.

  49. 5 stars is not a high enough review. Every member of the staff was exceptional and did their jobs w extreme professionalism. The quality of care was amazing!! They were there for us every step of the way. We feel very blessed to have been sent to this hospital!! They save lives!

  50. My husband had an outpatient CT scan and the person at the registration desk was having trouble entering the insurance information. After about 10 minutes she gave up and said “we will bill you. It will probably be $1500.” I had to call the …

  51. I am in the Heart Hospital as I write this. From the patients perspective I would say I very much liked the care I received. Like anyplace with sick people there are folks that are sicker than you at any particular moment. This is why there …

  52. If you ACTUALLY have a heart problem, they are probably great. If you show up to their ER just THINKING you have a heart problem, they are great… right up to the point in time that they figure out it’s not actually a heart problem. Then …

  53. It is really hard to express the gratitude that I have for Baylor Scott and White Heart Hospital in Plano. First, they saved my life and that alone is worthy of a great review. There is much more to it than just that however. The service …

  54. Awesome, awesome hospital. I can’t say enough good things about this place. The level of care received from the surgeons, nurses, technicians and others was absolutely exemplary. Everyone we dealt with truly seemed to care about the well being of their “guests” and their families.

  55. The best hospital i have ever been to. I was shocked at such great treatment. What a staff full of loving people. I had a moment of tears. I am the patient here. Never have I had such good care. Absolutely amazing.. I LOVE ALL OF YOU!!

  56. Was admitted on Thanksgiving 2017 for a myocardial infarction. Was prepped and in cath lab approximately one hour after arrival to the 3rd floor. …

  57. We received excellent care from friendly and caring staff. They catered to patient needs and are there for family also. Heart surgery is stressful and frightening for patients and families. …

  58. The hospital and staff are overall good. They do diagnose, treat and handle themselves professionally.
    My only complaint is when I went to the ER room to treat my extreme migraine, …

  59. Showed up for 1130 am opponent it’s 330 still haven’t seen Dr, update on my experience here in Plano. We finally had the operation at 530 pm Mother had compilations her right side isn’t working can’t talk not doing good. Just got …

  60. My love (R) suffered an aortic dissection at 34 years old. Within the first few moments of him being airlifted in for emergency surgery, the staff had kept me informed of the situation. They fixed him in under 8 hours. Dr. Brinkman and his …

  61. Professional | Caring
    The Hospital receiving team was quick, efficient and effective. After getting the assessment from emergency response they put in the IV and gave me morphine to …

  62. I have heard so many good things about this hospital, but our service has been terrible. My mom checked in yesterday for a day procedure on her heart. Her doctor was phenomenal, but her surgery was scheduled for 2:30, and she wasn’t taken …

  63. Both times that my father was admitted here we had the most exceptional experience, considering the circumstances. Everyone we encountered from the ER doctors to the nurses down to the volunteers had a smile on their faces and we so kind. …

  64. 7 weeks post Mitral, tricuspid valve and pacemaker. Wonderful hospital. Every department from the greeters, to the doctors were excellent. God bless all the nurses that took care of me. Although my procedure was more complicated than had …

  65. My dad was at this hospital about a month ago as a critical patient. The nurses in the ICU were amazing and very caring. They made him/us feel very comfortable and made sure all of our questions and concerns were addressed. This is a great hospital! Thank you to all the nurses and doctors that took care of my dad till the end.

  66. My family member had a triple bypass. Excellent work by the Heart surgeon and her team. The after care fluctuates between excellent and lacking. Pain medicine not given in a timely manner / at all. They only bathed her once in a week …

  67. Incredible people staffing an incredible hospital!!! The level of dedication and compassion shown to me during a recent admission, made an already stressful situation very manageable. These are the folk to see if a heart issue come up.

  68. Incredible people staffing an incredible hospital!!! The level of dedication and compassion shown to me during a recent admission, made an already stressful situation very manageable. These are the folks to see if a heart issue comes up.

  69. Amazing hospital! Family member had open heart surgery and we couldn’t have been in a more competent and caring facility. The staff was incredibly friendly, helpful and always eager to go above and beyond to make the stay as comfortable as …

  70. Mother was here due to a heart attack. They took extremely good care of her. Due to her age, she was not a candidate for open heart surgery, but they did put 3 stints in and she is doing great for a 83 year old. Rooms are large and …

  71. My husband went into cardiac arrest, he was down for 11 minutes and they revived him and placed him on ECMO, a few days later Impella, a few weeks later he had an LVAD implant. I walked in the room when they were reviving him, I was so …

  72. My husband who is 84 underwent a quadruple bypass at this hospital 3 1/2 weeks ago. I cannot say enough about the quality of care he received. Dr. Harrington and her team were phenomenal. His procedure went as planned and we were kept …

  73. My father 86 years young had quadruple bypass surgery here. While he was scared (I was terrified). But my concerns were proven unfounded other than loosing sleep over nothing. THIS IS THE ABSOLUTE #1 HOSPITAL IN PLANO. And I’ve sadly …

  74. Had a heart ablation done by Dr Adam Shapiro. He and his surgical team were the best. Felt so very safe,and relaxed going into the procedure. The nurses before and after the procedure were great and professional. .

  75. I was transferred by ambulance from another hospital because I was high risk and needed cardiac catheterization and a Stent. Best hospital and staff ever! From the physicians, nursing staff, techs all the way to housekeeping! I couldn’t have asked for better care. I highly recommend this facility for all cardiac needs.

  76. I went to the emergency at the general hospital next door because I thought it was my sliding hiatal hernia and the emergency room did their tests and found I was having a massive heart attack. They immediately got me to The Heart Hospital …

  77. Staff is great.. kind and concerned.. . but they were too busy to release us and consequently ended up sitting here for 2-3 hours after the nurse started asking if the doc had come in yet to dismiss us. Also… had to ask for water for …

  78. An A+ experience for heart care. The rooms are like a 5 star hotel down to having all the amenities, the little shampoos, conditioners, lotions, body washes, mouthwash, toothbrush, lip care, kleenex, and the most outstanding menu I’ve ever …

  79. This Hospital took care of my momma after her heart attack. The Dr’s gave the best treatment to get her on her way to recovery. The Dr’s were thorough in giving information daily and got her stable enough to move to a rehab facility. …

  80. Covid negative for five days, still doctors wont see in person. Every week scheduling will provide appointment, then doctor office will call and cancel. Simple answer, Doctor don’t feel comfortable, virtual or go to urgent care. These are doctors, right !!!!!!!

  81. I had open heart surgery at this facility . Everyone from the valet to the surgery team was amazing. The nurses I had where top notch . Hands down if you or a loved one are in trouble and need heart repair This is the only place to be . I’m so grateful they were there for me

  82. They understaff nurses to beds, and don’t give their nurses dedicated breaks. I like their unique ‘one room’/universal suite approach, it’s thoughtful to patients. If they were more thoughtful to the mental, physical, and financial health …

  83. This has been the worst experience my family has ever had with a medical provider. If you hate being put through call center after call center and never actually get to speak to a human that can help – this is the place for you. Honestly, I …

  84. A huge thank you for the care you recently gave my husband! Can’t say enough about how great the entire staff at Baylor Heart Hospital was! Our nurses were extremely professional, respectful and caring.

  85. Excellent heart hospital. I’m newly diagnosed and was hospitalized at this wonderful hospital after my emergency stent procedure. Was in good hands couldn’t of had it better. Facility is beautiful,clean and amazing. Medical staff is great with excellent bedside manners.

  86. Outstanding care. We drove from Rowlett because mom was having shortness of breath. From the check in point to the unit everyone was awesome! Nurses were exceptional, technicians were attentive, transport staff were friendly and doctors …

  87. Just wow! I just had to have a mitral valve repair. The doctor did a phenomenal job. The nurses are mostly very attentive. I came in on a Friday morning and left on Monday evening, so I really liked the weekend nurses. Monday seemed like …

  88. The experience with my mom is great. But they refuse to give me a letter to return to work. I’ve been here 2 straight days. So when I go in tomorrow I will lose my job!!!! Thanks Baylor Scott White Hospital.

  89. I`ve had a lot of surgery in my life because of polio. I have never had such amazing service as I did at Plano Heart Hospital. Infected pacemaker almost killed me Dr Mustafa Dohadwala saved my life . THANK YOU BSW

  90. My wife came care flite from Baylor Mckinney. She had cardiogenic shock and respritory failure. Long story short , her heart team literally took her from her death bed to recovery in 3 weeks. She was in icu the entire time and everyone from …

  91. Back in 2019 I was unsure if I’d make it due to peripartum cardiomyopathy. Here I am 3.5 years later, still very much alive, thriving and fully recovered.

  92. DO NOT GO TO THIS HOSPITAL OR PARK YOUR CAR HERE.
    $3000+ in damages and the hospital administrator’s response knowing we were going through difficult times: “take us to small claims court”. I trusted this …

  93. This is the most beautiful hospital I have ever been to. Walking in is like a miniature museum of beautiful design. All the staff are 100% customer service focused. They hand out treats and snacks to visiting family. The environment is very …

  94. If I could give less than one star I definitely would. My 26 year old son went to the ER tonight after having an elevated heart rate up to 140 all day in addition to chest pain. He recently moved to Plano and is between insurance so he is …

  95. My husband had a Mitralclip inserted into his mitral valve. Everyone, and I mean everyone, from the valet parking, greeter in the lobby, pre-op, surgery, recovery, and to the 4th floor for a overnight stay, were wonderful, the surgical team …

  96. I had open heart surgery to replace my bicuspid aortic valve in Aug. 2022. I can’t say enough about the kindness, compassion, courtesy and professionalism that everyone extended to me during my 5 night stay. I sort of didn’t want to leave …

  97. RHONDA needs to retire or retrain.. Her bedside manners are terrible for a ER nurse.
    Dr Rowe wants to be a comedian. Instead of being a doctor, he should …

  98. Cool self playing piano in the lobby of the heart hospital. Sit here and listen to some wonderful songs and pretend you are in the lobby of a swanky five star hotel.

  99. Kudos to a man named Gonzalo. His job may not be that glamorous or high ranking in importance, but this man was my hero today. He wheeled me down to surgery & was the most entertaining & kept me talking & for just a short while, made me so …

  100. Caring and professional. There is a reason they are considered an elite heart hospital. Had major heart surgery and could not imagine a better hospital. From my surgeon (Dr. Brinkman) to all the floor 5 nurses, and each and every person I …

  101. My Mom had a scheduled heart ablation a few weeks ago. The procedure was 3 hours past the time. We were literally the last patients to leave the hospital that night and were extremely rushed out. it wasn’t our fault that the procedure was …

  102. I am honestly appalled at the treatment or lack thereof received at Baylor Heart Hospital. Dr. Paula Wendell is a horrible doctor that places patients life in danger due to her own bias. I have never in my entire life met a doctor this …

  103. Other than being the place where my dearest friend died, its an awesome hospital! I never encountered anyone who was unkind; everyone I came in contact with were so compassionate, empathetic, and helpful. The nurses were unbelievable! I …

  104. Wow. This hospital is the best I’ve ever been to. I was referred to Dr. Shapira for an SVT ablation, so thankful that he comes to Sherman for visits! I was greeted at the desk by a very kind woman, treated me like a friend. She offered me a …

  105. Absolutely the best hospital experience I’ve ever had! I’m hesitant to call it a hospital because it really felt more like a hotel with caring doctors, nurses, and staff! Every detail has been cared for to ensure all that walk through feel …

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