Horrible service. I am routinely hung up on by “supervisors” . No one in this organization is contemporary financial regulations. How are they still in business?
lack of communication, site doesn’t work on mobile, and has continued to not tell me what my balance is or how to pay it all down other than by payments.
I worked here by far the worst servicer of student loans I have ever seen. I feel bad for the students. Good luck to you all who are forced to deal with them.
This loan company is the scum of the earth. Terrible service online and on the phone, late notices of false delinquency. God help you if your school made you take loans through these sharks
I had an awful experience with this company. Communication has always been extremely poor and whenever I’ve needed something it has always taken months to get a straight answer or basic issues taken care of.
This company is horrible. They make everything about handling a student account hard. The app doesn’t fully work and there are service fees for every payment you make. The account set up is horrible and must call in to navigate their poorly built website.
I tried to pay off my remaining balance on my loan 4 times And each time they assured me it will be taken out of my account but each time is never was.
These guys can’t get their act together. Constant hassles with billing errors, lost records, loans mishandled. Creates a lot of work for administrators in the financial aid office and unhappy students. If you are a school looking for someone to service your student loans, find another provider.
Their employees are extremely unhelpful and cannot help you past their pre-written question/answers. Anything specific to your loan just turns into an endless roundabout with your question never getting answered. I have never had a good experience with this company.
WAITED ONLINE FOREVER ! WAITED ON THE PHONE FOREVER ! No one responded to my chat window, which stated that I only had to wait “22” minutes over an HOUR ago.. && STILL… NO RESPONSE! When someone called me back after finally being given …
Worst loan company I have ever delt with. Awful customer service, Incompetent people. This company is borderline unethical with their billing process. I will never recommend and tell all new high school grads to not use them or trust anything they say.
Extremely annoying website to use, and very hard to access and review loan documents. I would not recommend them, and cannot wait till I can end my relationship with them.
Long wait times. I don’t care what time of the day you call no customer service representative is ever available. I have even tried calling as early as 7:30 am when they claim hours of operation starts, and still all the automated inserts and that stupid music and holding for hours.
This is legit the worst company ever in the history of man kind. I waited approximately 4 hours to talk to someone, and I have been on hold the whole entire time !!! This is ridiculous and when I have finally reached someone, they said they can not help me. Like are you serious ? Is this even a real company ? SMH run away if you can.
In terms of online student loan repayment, Heartland ECSI is a nightmare.
Their service does not allow you to target specific loans in your loan package, which should be illegal. The previous carrier of Perkins loans allowed for …
Heartland ESCI is a fraud and all universities and community colleges need to stop dealing with this third party. And this fraud company got the money from a community college and claim they sent it to the state. And so they never posted …
You would think that a company whose sole entire enterprise is collecting money would be capable of doing so efficiently and effectively, but not ECSI. I have had a “””””late””””” payment 3 times this year because the amount changed and …
I have a Perkins loan managed by Heartland ECSI, and my god this place should be shut down. I’ve had numerous issues with them in the two years I’ve been making payments. They erroneously reported me to be delinquent to the credit bureaus, …
They’re super bad at what they do. They didn’t have my account in their system so when it tried calling them for a month straight they told me they didn’t have Any account with me then marked in my credit report that I missed a payment. Then charged me a bunch of late fees.
Website never works, incredibly hard to use when it does work. If your business is buying people’s debts, and you want those people to pay their debts, make it possible for them to do that.
Poor communication, awful online portal that causes more head scratches than any other platform I’ve used. All of that ultimately leads to me losing money.
Sham of an online student loan servicing site. They charge you a fee to process an e-check payment…how should you be charged to pay online these days? I had no choice in the loan servicer…if you can get your loan moved to another …
First, their web development team is so incompetent that it took multiple payments from the checking account at the end of March. Rather than being proactive to reverse these repeated charges, they demand that I jump through hoops just to …
Absolutely no help even though they are called the “loan servicer.” More akin to a scam group that will call non-stop but does not provide any assistance—the answer is always: contact the loan provider. Then what the hell do you do ecsi?
I agreed to make a payment of 250 per month on a loan, to ecsi. I made two payments one month, totalling 350 and they reported to the credit bureau that I made less than the agreed upon payment amount and reported it as a late payment. very …
Atrocious company with no morals, no positive contribution in any way shape or form. These people are enemies of progress and need to be run out of business. They have the audacity to run on infrastructure created in 1996 and use scam like …
There is a special place in hell for this company. You can’t pay a loan that you don’t have any information on, but they don’t care about that. They also won’t answer their phone, and their “live chat” is just an unhelpful bot. I hate everyone who is involved with this company with my entire soul.
My student loan servicing was just transferred to this company. TERRIBLE! You can NEVER reach a live person by email, phone, or chat… website does not allow you to do most things… you cannot find account info you need… they REFUSE to …
Horrible services: it is really hard to get a live person. If you are lucky, you will reach to a live person after 30 min hold. However, most of time staff who work go this company has no answers or will misguide you and you have to do circling over and over with no end
They send me these extreme emails about missing payments at random, even though when I check online everything is fine. Avoid going through them at all costs.
Terrible loan provider with infuriating customer service. I can’t find the information I need on their website under my account and when I try to call I get sent to an automated system that hangs up on my after the first few steps. Unreal how inaccessible they are
If I could give 0 stars I would. Every time I submit my cancellation form (I’m a teacher) I get told that something is wrong with it. I am not told in the email response what the issue is and am forced to call to figure out what the issue …
This was my first time trying to process a loan payment with them and I’m already frustrated and over it. The online interface is terrible, the extra fees are insane, and customer service advocates literally won’t answer the phone.
Horrible loan provider. Avoid at all costs. Should not be in business, because they do not operate like one. As other reviewers have said, it is extremely unlikely that someone will pick up the phone when you call ESCI. this wouldn’t be so …
I’ve been using the app to make payments and haven’t had too many issues until last month. Now all I get is an error message. I am unable to access my account on any computer, app or my phone. I’ve used multiple browsers and they haven’t …
Can I leave negative stars? They baited me into doing an online text chat which was meant to sound like we would be talking not typing. So it’s a bit for awhile then a person that takes forever to find my stuff then finally, I’m being so …
This company makes it really challenging to pay them back efficiently. If you make an extra payment they charge you a fee. Then when you call in to get an estimated date of when the account should be paid in full they don’t have that …
Why are they billing me for a student loan during a loan freeze? And why does the first correspondence I receive from them claim my first payment is past due? And why is their website not functioning? Probably because I’m not the only one trying to log on and figure out what went wrong with this company
Website is awful to try and use. Tried calling them because I’m getting billed for a federal loan during the freeze and was charge 2 late payments even though I got 1 bill in the mail. Tried to call them and have been waiting over an hour …
I noticed they haven’t reported updated payments to the credit bureaus since 2016! I made my very last payment on Friday and something said to call and ask when my credit report will be updated. They said they stopped reporting to the …
Terrible company! I paid my loan off in full and their payment processing forces you to pay at the beginning of the month rather than immediately. When I paid off my account it was going to be past due at the end of May but since the …
Poor loan management. Awful customer service. No wonder they are not actively handling any loans of mine anymore. Better off starting over with a different company than underperforming for students. The loan business is not for you.
Their website is always broken. They are super nitpicky about paperwork and it’s hard to get a hold of someone who actually knows what they are talking about.
If you are reading this, then you are stuck to this company because your university choose this company. I filled out a perkins loan deferment form. I had a customer rep assist me to fill out this form correctly. Guess what. It was …
Worst company imaginable. They have mismanaged every single step of the loan process for me, and it seems I’m not alone. Do whatever you have to to avoid them or you’ll be sent to collections after making a payment. …
0 stars. They told me i took out an indirect federal student loan and that’s why they’ve started charging me during a federal loan repayment freeze. Like, what?
Absolutely the worst! Less than one star!
Agents give the wrong info. No help with documents if you need. I sent them a form FOUR times and they said the signture date was a day too early and they rejected my deferment!
Paid off my student loan in February, was sent notice that the account was paid off and closing. I assumed I was good to go. WRONG. I went to apply for a very important personal loan and was denied it because I had a loan with …
Sent me a balance notice for nearly eight grand despite the fact that my school never alerted me to a balance issue. Then told me on the phone that I have to set up a payment plan. Um, if I actually had a balance, my school wouldn’t have let me register for classes but nice try. Thanks for the heart attack.
My college transfered my student loan to Heartland ECSI a year ago. My loan is paid quarterly. I didn’t miss any payments, but, after they first got my loan, Heartland ECSI reported me as “no information” for the months up until my next …
I reached out to ECSI many times regarding an existing past account balance from my school. Each time they told me that it was a mistake and nothing to worry about, and then they sent the amount to collections. Do not trust the …
Can never get them on the phone and the machine sends you in circles. Routinely have my payments pulled late due to holidays or weekends and get charged late fees even after being told I won’t. So far 7 days late pulling my payment and getting late fees every day I can’t afford. This is ridiculous.
If I could give them less stars, I would. The customer service is absolutely awful. No one will get back to me. I never get a call back. I’m left on hold for three hours. The website is absolutely awful to navigate too. The online chat is a …
If I could give them a negative, I would. Stated that they couldn’t give me any information on my own loan. First said it was delinquent, but it’s been in a deferment????? Then when I questioned that, no information was available to me on my loan.
This loan company will drop your credit score HUNDREDS of points for one missed payment with no notification. I was 5 days late on my payment because we are in a federal loan freeze, so I didn’t know to make a payment. I’ve had a perfect credit score for years, have paid all my bills, and Heartland ECSI ruined my credit score. Beware.
They took an unauthorized payment out of my checking account without any correspondence whatsoever. Supposedly, it’s for my student loan. However, I don’t have to make payments right now. Either way, they randomly took money from my …
I’m not understanding how I have late fees for student loans payments if the COVID-19 Emergency Relief and Federal Student Aid deferred student loan payments until August 31, 2022. Student Loan Payment Pause should be extended through Aug. …
Would love to know what the point is of setting up recurring automatic payments if you aren’t going to actually take the money out when the loan is due and then send me emails telling me how late my payment is……..
Predatory. Going through loan consolidation for PSLF. ECSI gave the wrong loan amount to the consolidator (Aidvantage/Navient) and did not let the consolidator or me know that the consolidation check they received would not cover the actual …
I was impacted by Hurricane Ian. I lost my job, house, and car. They cannot offer me forbearance or any aid during this time. I never missed a payment before this Natural Disaster. Do not use this place for your loans.
account marked late on my credit when i had NO IDEA this loan existed. I called and they had all the wrong information on their system except my phone number. They never called or left a voicemail about anything. they could care less they …
Called them as my university directed me to do after receiving a collections notice for my FEDERAL student loan during a FEDERAL student loan moratorium. I received no prior communication whatsoever that this money was ever owed nor that it …
Extremely unprofessional, I’ve been looking for ways to pay a loan, but there is no way. I just can’t do it through their system because it’s a complete trash
This loan company is predatory. They don’t allow in-school deferment requests for longer than 6 months (you have to resubmit the request every year) and the requirements for these things change every single year. I have to preemptively call …
Spent an hour and a half on the phone with them yesterday because I didn’t get a deferment I was told I had, so I got a notice they were sending it to collections. Person was supposed to call me back, never did, called again and apparently …
Despite making consisten payments each month, this account is showing as delinquent on my credit report. I signed up for automatic payments, a process met with many errors because the Heartland website is terrible, and have the bank …
This company is the worst loan company I have ever dealt with. First, how are you the only company that doesn’t qualify for student loan forgiveness through the government. Second the staff is so rude over the phone and have no mean to help …
It’s been a total nightmare dealing with them. They provide no clarity or guidance just aggressively threaten passing over loan to collection agencies/ ruining your credit score over issues that haven’t been resolved on their end. Honestly, …
They are awful. I have had so many problems with them. They charge me for overdue payments when their workers don’t do their job correct. They just took money out of my account THREE TIMES!! for an overdue payment I had of $85. This place …
If I could give 0 stars I would. I had a loan go into default in 2019. Completely my fault. It was small, about 1500 dollars, so I paid it off in less than a month. One year later I’m applying for grad school and they tell me I have a loan …
They are horrible to deal with. I understand the loan is in my son’s name (but as a lot of parents, I paid the bill) and he has contacted them in 4 separate occasions. We were told our check could not be located and paid online to avoid …
I’m seeing one star reviews pretty much across the board, and I’m definitely not surprised. I went to a rather expensive school and ended up with student loans across a board of multiple lenders. I am thankful to them, as they helped me pay …
I work there
Disgusting.
It’s a nice location
Horrible service
Horrible customer service with long wait times.
you are fked if you need to deal with this east coast scum company.
Never received my refund
They never answer the phone calls
They take your your money with great manners.
Terrible customer service. Literally charge you a fee to make a loan payment.
Shady
Very terrible service, I have no idea what part of their service is global!
The customer service could not be worse.
This is through you school to recieve your stipend
The hold may be a while but customer service is quick and easy
Terrible Service Customer Service!! They never answered my questions.
One star it’s to much. Very Frustrating!
Horrible service. I am routinely hung up on by “supervisors” . No one in this organization is contemporary financial regulations. How are they still in business?
Horrible.
They should be called heartless ESCI The Worst customer service ever
Their website is awful take forever just to make a payment, and takes forever to load
They are so outdated and poorly functional.
I WOULD GIVE A MINUS STAR IF I COULD INCOMPETENT DOES LISTEN OVER TALKS & YOU CAN’T UNDERSTAND WHAT THEY ARE SAYING !!!
Terrible customer service. They will lie and stall you until they get their way so that they don’t have to do their jobs thoroughly.
lack of communication, site doesn’t work on mobile, and has continued to not tell me what my balance is or how to pay it all down other than by payments.
Wow- over 4 hours to talk with a live person only to be hung up on. Worst customer service ever.
I worked here by far the worst servicer of student loans I have ever seen. I feel bad for the students. Good luck to you all who are forced to deal with them.
Never had such a hard time contacting a company. Minimum of 20 minute hold. Good luck with online chat didn’t get a response.
Charges a fee for any one time payments. Never heard of this before. Scummy company.
This loan company is the scum of the earth. Terrible service online and on the phone, late notices of false delinquency. God help you if your school made you take loans through these sharks
I had an awful experience with this company. Communication has always been extremely poor and whenever I’ve needed something it has always taken months to get a straight answer or basic issues taken care of.
These people are wicked treating misled college students like debt inmates. Fyah fi dem
This company is horrible. They make everything about handling a student account hard. The app doesn’t fully work and there are service fees for every payment you make. The account set up is horrible and must call in to navigate their poorly built website.
Heartland ECSI did not support people during the pandemic. They did not postpone payments or lower fees. So greedy.
I tried to pay off my remaining balance on my loan 4 times And each time they assured me it will be taken out of my account but each time is never was.
These guys can’t get their act together. Constant hassles with billing errors, lost records, loans mishandled. Creates a lot of work for administrators in the financial aid office and unhappy students. If you are a school looking for someone to service your student loans, find another provider.
Charged me $30 to make my final payment on my loan. Too many fees to count. Absolutely greedy company.
Their employees are extremely unhelpful and cannot help you past their pre-written question/answers. Anything specific to your loan just turns into an endless roundabout with your question never getting answered. I have never had a good experience with this company.
WAITED ONLINE FOREVER ! WAITED ON THE PHONE FOREVER ! No one responded to my chat window, which stated that I only had to wait “22” minutes over an HOUR ago.. && STILL… NO RESPONSE! When someone called me back after finally being given …
Worst loan company I have ever delt with. Awful customer service, Incompetent people. This company is borderline unethical with their billing process. I will never recommend and tell all new high school grads to not use them or trust anything they say.
Extremely annoying website to use, and very hard to access and review loan documents. I would not recommend them, and cannot wait till I can end my relationship with them.
Long wait times. I don’t care what time of the day you call no customer service representative is ever available. I have even tried calling as early as 7:30 am when they claim hours of operation starts, and still all the automated inserts and that stupid music and holding for hours.
If I was looking at colleges again I would strongly consider one that did not contract with this company.
This is legit the worst company ever in the history of man kind. I waited approximately 4 hours to talk to someone, and I have been on hold the whole entire time !!! This is ridiculous and when I have finally reached someone, they said they can not help me. Like are you serious ? Is this even a real company ? SMH run away if you can.
They do a good job taking care of my student loans
In terms of online student loan repayment, Heartland ECSI is a nightmare.
Their service does not allow you to target specific loans in your loan package, which should be illegal. The previous carrier of Perkins loans allowed for …
Heartland ESCI is a fraud and all universities and community colleges need to stop dealing with this third party. And this fraud company got the money from a community college and claim they sent it to the state. And so they never posted …
You would think that a company whose sole entire enterprise is collecting money would be capable of doing so efficiently and effectively, but not ECSI. I have had a “””””late””””” payment 3 times this year because the amount changed and …
I have a Perkins loan managed by Heartland ECSI, and my god this place should be shut down. I’ve had numerous issues with them in the two years I’ve been making payments. They erroneously reported me to be delinquent to the credit bureaus, …
Why do I have to pay near 10% as a convince fee. They’re already finessing way more than they should be.
They’re super bad at what they do. They didn’t have my account in their system so when it tried calling them for a month straight they told me they didn’t have Any account with me then marked in my credit report that I missed a payment. Then charged me a bunch of late fees.
Website never works, incredibly hard to use when it does work. If your business is buying people’s debts, and you want those people to pay their debts, make it possible for them to do that.
Poor communication, awful online portal that causes more head scratches than any other platform I’ve used. All of that ultimately leads to me losing money.
Sham of an online student loan servicing site. They charge you a fee to process an e-check payment…how should you be charged to pay online these days? I had no choice in the loan servicer…if you can get your loan moved to another …
First, their web development team is so incompetent that it took multiple payments from the checking account at the end of March. Rather than being proactive to reverse these repeated charges, they demand that I jump through hoops just to …
Absolutely no help even though they are called the “loan servicer.” More akin to a scam group that will call non-stop but does not provide any assistance—the answer is always: contact the loan provider. Then what the hell do you do ecsi?
I agreed to make a payment of 250 per month on a loan, to ecsi. I made two payments one month, totalling 350 and they reported to the credit bureau that I made less than the agreed upon payment amount and reported it as a late payment. very …
Atrocious company with no morals, no positive contribution in any way shape or form. These people are enemies of progress and need to be run out of business. They have the audacity to run on infrastructure created in 1996 and use scam like …
There is a special place in hell for this company. You can’t pay a loan that you don’t have any information on, but they don’t care about that. They also won’t answer their phone, and their “live chat” is just an unhelpful bot. I hate everyone who is involved with this company with my entire soul.
My student loan servicing was just transferred to this company. TERRIBLE! You can NEVER reach a live person by email, phone, or chat… website does not allow you to do most things… you cannot find account info you need… they REFUSE to …
Horrible services: it is really hard to get a live person. If you are lucky, you will reach to a live person after 30 min hold. However, most of time staff who work go this company has no answers or will misguide you and you have to do circling over and over with no end
They send me these extreme emails about missing payments at random, even though when I check online everything is fine. Avoid going through them at all costs.
Terrible loan provider with infuriating customer service. I can’t find the information I need on their website under my account and when I try to call I get sent to an automated system that hangs up on my after the first few steps. Unreal how inaccessible they are
Why in the world did ECSI just charge me a $13 fee to make my monthly student loan payment? This is a deplorable practice.
If I could give 0 stars I would. Every time I submit my cancellation form (I’m a teacher) I get told that something is wrong with it. I am not told in the email response what the issue is and am forced to call to figure out what the issue …
This was my first time trying to process a loan payment with them and I’m already frustrated and over it. The online interface is terrible, the extra fees are insane, and customer service advocates literally won’t answer the phone.
Horrible loan provider. Avoid at all costs. Should not be in business, because they do not operate like one. As other reviewers have said, it is extremely unlikely that someone will pick up the phone when you call ESCI. this wouldn’t be so …
Crooks.
I have been trying to pay off my full student loan amount and I am unable to. I …
I’ve been using the app to make payments and haven’t had too many issues until last month. Now all I get is an error message. I am unable to access my account on any computer, app or my phone. I’ve used multiple browsers and they haven’t …
Can I leave negative stars? They baited me into doing an online text chat which was meant to sound like we would be talking not typing. So it’s a bit for awhile then a person that takes forever to find my stuff then finally, I’m being so …
This company makes it really challenging to pay them back efficiently. If you make an extra payment they charge you a fee. Then when you call in to get an estimated date of when the account should be paid in full they don’t have that …
Why are they billing me for a student loan during a loan freeze? And why does the first correspondence I receive from them claim my first payment is past due? And why is their website not functioning? Probably because I’m not the only one trying to log on and figure out what went wrong with this company
Website is awful to try and use. Tried calling them because I’m getting billed for a federal loan during the freeze and was charge 2 late payments even though I got 1 bill in the mail. Tried to call them and have been waiting over an hour …
I noticed they haven’t reported updated payments to the credit bureaus since 2016! I made my very last payment on Friday and something said to call and ask when my credit report will be updated. They said they stopped reporting to the …
Terrible company! I paid my loan off in full and their payment processing forces you to pay at the beginning of the month rather than immediately. When I paid off my account it was going to be past due at the end of May but since the …
Poor loan management. Awful customer service. No wonder they are not actively handling any loans of mine anymore. Better off starting over with a different company than underperforming for students. The loan business is not for you.
Their website is always broken. They are super nitpicky about paperwork and it’s hard to get a hold of someone who actually knows what they are talking about.
If you are reading this, then you are stuck to this company because your university choose this company. I filled out a perkins loan deferment form. I had a customer rep assist me to fill out this form correctly. Guess what. It was …
invented random late fees and doesn’t contact you. Basically a legal scam with all the same morals of any scammer
Worst company imaginable. They have mismanaged every single step of the loan process for me, and it seems I’m not alone. Do whatever you have to to avoid them or you’ll be sent to collections after making a payment. …
0 stars. They told me i took out an indirect federal student loan and that’s why they’ve started charging me during a federal loan repayment freeze. Like, what?
Absolutely the worst! Less than one star!
Agents give the wrong info. No help with documents if you need. I sent them a form FOUR times and they said the signture date was a day too early and they rejected my deferment!
Paid off my student loan in February, was sent notice that the account was paid off and closing. I assumed I was good to go. WRONG. I went to apply for a very important personal loan and was denied it because I had a loan with …
Sent me a balance notice for nearly eight grand despite the fact that my school never alerted me to a balance issue. Then told me on the phone that I have to set up a payment plan. Um, if I actually had a balance, my school wouldn’t have let me register for classes but nice try. Thanks for the heart attack.
My college transfered my student loan to Heartland ECSI a year ago. My loan is paid quarterly. I didn’t miss any payments, but, after they first got my loan, Heartland ECSI reported me as “no information” for the months up until my next …
I reached out to ECSI many times regarding an existing past account balance from my school. Each time they told me that it was a mistake and nothing to worry about, and then they sent the amount to collections. Do not trust the …
Can never get them on the phone and the machine sends you in circles. Routinely have my payments pulled late due to holidays or weekends and get charged late fees even after being told I won’t. So far 7 days late pulling my payment and getting late fees every day I can’t afford. This is ridiculous.
If I could give them less stars, I would. The customer service is absolutely awful. No one will get back to me. I never get a call back. I’m left on hold for three hours. The website is absolutely awful to navigate too. The online chat is a …
If I could give them a negative, I would. Stated that they couldn’t give me any information on my own loan. First said it was delinquent, but it’s been in a deferment????? Then when I questioned that, no information was available to me on my loan.
This loan company will drop your credit score HUNDREDS of points for one missed payment with no notification. I was 5 days late on my payment because we are in a federal loan freeze, so I didn’t know to make a payment. I’ve had a perfect credit score for years, have paid all my bills, and Heartland ECSI ruined my credit score. Beware.
They took an unauthorized payment out of my checking account without any correspondence whatsoever. Supposedly, it’s for my student loan. However, I don’t have to make payments right now. Either way, they randomly took money from my …
I’m not understanding how I have late fees for student loans payments if the COVID-19 Emergency Relief and Federal Student Aid deferred student loan payments until August 31, 2022. Student Loan Payment Pause should be extended through Aug. …
Would love to know what the point is of setting up recurring automatic payments if you aren’t going to actually take the money out when the loan is due and then send me emails telling me how late my payment is……..
Predatory. Going through loan consolidation for PSLF. ECSI gave the wrong loan amount to the consolidator (Aidvantage/Navient) and did not let the consolidator or me know that the consolidation check they received would not cover the actual …
I was impacted by Hurricane Ian. I lost my job, house, and car. They cannot offer me forbearance or any aid during this time. I never missed a payment before this Natural Disaster. Do not use this place for your loans.
account marked late on my credit when i had NO IDEA this loan existed. I called and they had all the wrong information on their system except my phone number. They never called or left a voicemail about anything. they could care less they …
I want to give these people zero stars but google won’t allow that.
These people are very rude to work with, started a phone call today with a large …
Called them as my university directed me to do after receiving a collections notice for my FEDERAL student loan during a FEDERAL student loan moratorium. I received no prior communication whatsoever that this money was ever owed nor that it …
Extremely unprofessional, I’ve been looking for ways to pay a loan, but there is no way. I just can’t do it through their system because it’s a complete trash
This loan company is predatory. They don’t allow in-school deferment requests for longer than 6 months (you have to resubmit the request every year) and the requirements for these things change every single year. I have to preemptively call …
Spent an hour and a half on the phone with them yesterday because I didn’t get a deferment I was told I had, so I got a notice they were sending it to collections. Person was supposed to call me back, never did, called again and apparently …
Despite making consisten payments each month, this account is showing as delinquent on my credit report. I signed up for automatic payments, a process met with many errors because the Heartland website is terrible, and have the bank …
This company is the worst loan company I have ever dealt with. First, how are you the only company that doesn’t qualify for student loan forgiveness through the government. Second the staff is so rude over the phone and have no mean to help …
It’s been a total nightmare dealing with them. They provide no clarity or guidance just aggressively threaten passing over loan to collection agencies/ ruining your credit score over issues that haven’t been resolved on their end. Honestly, …
They are awful. I have had so many problems with them. They charge me for overdue payments when their workers don’t do their job correct. They just took money out of my account THREE TIMES!! for an overdue payment I had of $85. This place …
If I could give 0 stars I would. I had a loan go into default in 2019. Completely my fault. It was small, about 1500 dollars, so I paid it off in less than a month. One year later I’m applying for grad school and they tell me I have a loan …
They are horrible to deal with. I understand the loan is in my son’s name (but as a lot of parents, I paid the bill) and he has contacted them in 4 separate occasions. We were told our check could not be located and paid online to avoid …
I’m seeing one star reviews pretty much across the board, and I’m definitely not surprised. I went to a rather expensive school and ended up with student loans across a board of multiple lenders. I am thankful to them, as they helped me pay …