Heartland Imaging is a full-service imaging center, dedicated to providing consistent, quality, state of the art outpatient imaging services, with a deep commitment to customer service and patient care. With locations in Louisville and Elizabethtown, our professionally trained and registered Technologists are focused on serving these and the surrounding communities. Our services offered at affordable rates including Open MRI, CT Scan, 3D Mammography, Ultrasound, Bone Density, and X-ray.
| Friday | 7AM to 8PM |
| Saturday | 8PM to 12AM |
| Sunday | 12AM to 5PM |
| Monday | 7AM to 9PM |
| Tuesday | 7AM to 9PM |
| Wednesday | 7AM to 9PM |
| Thursday | 7AM to 9PM |
7807 Shelbyville Rd, Louisville, KY 40222
The lady I spoke to on the phone was not listening to my availability for when I could go in for an appointment. She kept giving me times that I told her I could not do, and then wanted me to drive 45 miles away instead of one that was 5 miles away. She finally told me “well I don’t have anything for you”.
I wish I would have looked at these reviews prior to making my appointment. Recently had regular yearly imaging come back with concerning results, and the radiologist, as well as my physician, wanted to order another diagnostic scan, as …
Sat in the lobby for almost 15 minutes while the receptionist ignored me. The nurse who took me to the back and explained everything was very nice. They don’t have music to listen inside the MRI machine like pro scan does and they give you the cheapest ear plugs. Not a fan of this place and I won’t be back
Great techs and nice equipment
Very friendly, considerate staff.
Been waiting 30 minutes so haven’t been called 😡😡😡😡😡😡😡😡😡😡😡 …
Wiped all my credit cards clean even though I left my wallet in the locker
Friendly staff, very quick, no waiting. Open machine, no tunnel to go in.
Appointment time 5pm. It’s 6:30pm still here.
The staff has gotten worse as the years have went by. Poor customer service
Awesome, friendly staff. They made the incredibly daunting process feel seamless and smooth. I would recommend them to anyone.
Friendly staff. I am very claustrophobic and they helped to make me more comfortable during the test.
Saved me $2000 on my MRI! Great customer service and very efficient as well! I would recommend to all of my friends and family!
Very rude staff first off… took 3 weeks to get in & they are so slow once there!!!! Front employee area is so loud & staff talks about personal stuff.. not professional at all!! Take your business somewhere professional!
I was in search of an Open MRI as their name suggests.. they don’t have one…. they told me they’re MRI machines are opened on both ends…lol..jokes on me i guess..i have WIDE shoulders and claustrophobic… so don’t waste your time making an appointment here because they don’t have an open MRI
An Ultrasound here was $100 vs. $750 at Baptist East where my doctor referred me. I was in and out within half an hour and was able to schedule an appointment quickly and on a Saturday
They never returned calls or messages left…sad when you’re in pain and cannot get help!!!! Go elsewhere for an MRI!!! I WOULD GIVE ZERO STARS IF POSSIBLE…
The people in the front office and the technicians we’re great. Unfortunately, the billing department was incompetent and rude. We had to wait 40 minutes while the billing department figured out our insurance, and they only figured it out after I gave them the phone number LISTED ON MY INSURANCE CARD…😡 …
My experience was really pleasant, Larissa (front desk) Ben (technologist) both very pleasant, positive and professional. Good customer service!!
Fantastic experience for my first CT! Ben explained everything in detail and did a great job with my IV, which is usually difficult! Very patient with me! Great job!! …
I am totally disgusted with this place When it comes to pricing. They told me twice an MRI would be $420 and if dye was used it would be $550. The only reason I went there was because of this (There was a closer business that was $100 …
12:30 CT of hand appointment told to come in at 12:15 waiting till 1:15 in waiting room only for CT machine to freeze. Returned to waiting room and waited 45 mins for disk with the front staff talking as if nobody was around. 5 mins CT took 1 hour and 45 mins . Never again at this location. CT was very nice only reason for 1 star
Had to call to ask them to fax and mail my mri to my doctor. A week later my doctor got the fax but not the mri disc. I’ll have to go up there to get a copy and mail it myself. Ridiculous.
Spoke with them repeatedly about payment plan and paid the full amount they requested, but was submitted to collections almost a year later after no correspondence or contact with them. SUCH a hassle, will give you the runaround, trust me just go elsewhere.
the older lady at the front desk is sweet and the x-ray tech is fine!! the lady who does the ultrasounds are nasty and if she doesn’t like her job needs to quit!!!
I paid up front and later found out through my insurance company I paid too much. When I called they basically said they would keep the extra money I paid if I hadn’t called to get a refund. Make sure you check your insurance and ask for a …
I was there for a MRI they folks in the front office were very helpful, also, the technicians in the radiology room went to lengths to make me comfortable for my MRI! It wasn’t an easy task either! Thank You from the bottom of my heart!
Great experience when I had my mri. They were patient with me during the process. They made me feel very calm and relaxed. They let me know how much time until it would be over. I personally get nervous so I felt so comfortable throughout the mri. Overall they were very professional.
An hour or less from the time I walked in the door. Super efficient and professional. I was really impressed by the tech who performed my ultrasound. Just added an MRI to my list for a knee issue. They started on time, and it lasted exactly as advised. Still 5 stars.
Billing coordinator, Sandy, would not run a pre-authorization of my insurance so that I could come in for an appointment 3 days later because she was going home and wouldn’t be back until the following week. I had to fly out next week on a …
By far the worst experience of my adult life. My original appointment was for their Shelbyville rd office. I arrived 10 minutes before my appointment only to be told that the machine is broken. My options were to either reschedule (after …
I had the best experience, from the friendly front office person to the MRI Technologist. Just better than other places that I’ve been before with my anxiety and fear of these machines. I highly recommend you give them a try, the cost was …
Great staff along with state of the art equipment….the overall experience on first visit exceeded my expectations. Special thanks to Shay and Kelly.
I was supposed to get a MRI today, I received a text last night after they closed saying I would have to pay a significant amount of money before receiving the MRI. I work for my insurance company so I know how the process works and I have …
I’ve used Heartland services in the past and continue to be pleased with the overall quality of service. I dinged one star because of concerns I have regarding the front desk and maintaining confidentiality. I had my MRI Friday 6pm last …
Ortho ordered MRI on Friday and got an appointment for Sunday morning. Findings were reported clearly. Report and images transmitted quickly back to MD. And a more serious issue was discovered and confirmed by other testing.
My appt was on time and staff are very efficient. I’m claustrophobic and everyone from front desk to MRI tech was understanding, kind, and extra helpful. They are professional, use good COVID protocols, and overall do a great job at this location
I have been to this facility many times for MRIs. Formerly Highfield. Everything was very smooth when it was Highfield. First time as Heartland. The day of scan I received my copy of the MRI on a CD, and requested the Radiologist report …
I have CT scans annually. Last year, my insurance company called two days before my scan and said I could save money if I had the scan at Heartland. It was too late to reschedule but I thought I’d give it a try this year. So, when UK …
I never actually entered the building, but that was not my fault.
I called the office with an order from my doctor. I was told immediately that they had an opening for the following day. …
I cancelled my appointment based on Google reviews. I am not paying for a scan that it seems like it may headache to get. Located way out near hurstbourne lane in suburb land / no way. I will relay my experience to my doctor – why on …
Spent 45 minutes on the phone to schedule my MRI. Had to reschedule my surgery because the MRI couldn’t be done in time. I show up to the appointment for the MRI, just to find out I wasn’t on the schedule. My doctor’s office had confirmed …
I have multiple experiences with Heartland Imaging (all very good!) Ben and Joe (Joe was new and very nice) did my CT scan. I have never had a technician be so thorough in explaining step-by-step processes than Ben! He made me extremely …