Ability to make an appointment enabled a short wait time. Front desk was very professional and attentive. Nurse and nurse practitioner very friendly, actively listened, and provided quick, easy resolution to symptoms.
The staff were very friendly and explanatory with my 8 year old. We were in and out in 50 minutes. I def recommend Norton ICC Heartland for your families needs…A+!
It takes some time to get in but they listen closely and one is treated very well and diagnosed correctly. I highly recommend this place, and their pharmacy is reasonable too!
Now that Norton has taken over this office it’s gotten worse. They act like the phone doesn’t exist anymore. Next door claims they don’t work with each other yet are in the same office managed by the same company yet can’t walk 2 feet in the hall behind the desk and ask the other side to answer their damn phones.
Gave me the wrong diagnosis. They treated me for something I didn’t have. The front desk lady is very kind but the nurse and dr are rude. Had to go to another dr to get the right treatment.
Now, I will say that the wait was a little long, but the staff was very professional. Once in the room the process was a lot quicker & the nurse practitioner genuinely cared about what was going on with me.
Lady at the front desk was extremely rude and short with me. Wouldn’t even let me finish talking before cutting me off. Very disgusting attitude to have when dealing with sick people.
Sorry but this is NOT URGENT Care. It takes almost 3 hours to finally be seen by a doctor or a nurse practitioner. When you’re seen inside, it only takes 5 minutes for the doctor to check you and give your paperwork. Then your out. …
Amazing! Professional, and respectful! I left this review a year ago. I took my little ones to see them today, and again AMAZING service! They are very patient and kind!
For the past three years I have been getting DOT physicals done once or twice a year, without to much trouble. Today was a nightmare!!! After being treated extremely rude, with a total lack of compassion, I was denied the physical due to …
Was there 2 1/2 hours they asked what I thought they could do? (interpreted why am I so stupid to think they could help me! ) . Have a painful tumor on leg with swelling and bruising had been to emergency the week before and gotten worse …
People at the front desk were very nice and welcoming. After that.. not so much at all. I have never been treated so poorly at a place like this. Some of the most rude people I have ever delt with. Whoever hired this current staff need their brain checked. They should not be allowed to work with the public.
Front desk staff and nurses were helpful and fast. Saw a doctor there told her I was allergic to a certain medication. Ended up prescribing me an antibiotic with that med in it, and ended up having a really bad allergic reaction. Doctors …
Worst experience I’ve ever had in an Urgent Care!
The front desk ladies were very sweet and welcoming, however, the staff in the back are the complete opposite. They’re very rude and pay no mind to the issues …
Always get sent here when the Ped can’t get my daughter in. Never have had an issue with the actual physicians here but the front desk lady, Sue.. HATEFUL and rude. When you work with public there’s a right and wrong way to speak to people.. had to bite my tongue.
The front desk staff are very nice and welcoming; however, the back? Not so much. Both times I have been here my vitals were taken very rushed and done by someone who treated me poorly like they didn’t want to be there. The first time I had …
APRN misdiagnosed my child with seasonal allergies even after my husband explained to her that wasn’t the case. Ended up back at her pediatrician two days later that confirmed what my husband and I had suspected all along, a very advanced …
Went to Heartland just a few minutes before closing time. I apologized for making them stay over. In a very friendly and caring voice the receptionist, both nurses and the Nurse Practitioner all assured me that it was okay. They took plenty …
I normally go out of my way to make Norton’s Urgent care my provider. I am normally very satisfied by how polite the staff is. However, I walked in for testing and Susan at the ring road campus in Elizabethtown KY was very rude and off …
I have four children and I have used Heartland Urgent Care several times in the past year for various reasons ranging from illness, to injury, to sports physicals. EVERY time has been a positive experience! The waiting room is big and …
Second visit for my daughter. They have been efficient every time, and help my daughter feel at ease. The only place in town available for same day walk in. Obviously, this means manage your expectation.
By far the S L O W E S T Urgent Care facility we have EVER been to. When we arrived there were 4 people ahead of us and it took 2 hours for us to get called back to see anyone. There were people coming in after us getting called back …
My 1 year old was having issues I went to all urgent care places in etown radcliff drove to sheperdsville and bardstown. Didn’t want to take her to the ER due to high covid rates and the waits are longer. Norton Immediate Care had 30-60 min …
The front staff was very nice but unfortunately I took my daughter somewhere else. We arrived 20 minutes after they opened and told to wait 4 hours to be seen. …
I have been to this location 2x and just let say this place has been truly amazing both times. The nurses and staff has really showed some funniest words and they actually took their time to make them laugh. Very quick and friendly.. When other places have been very busy this place seems to be on their game…
The two receptionist at the front desk are rudest people we have ever met . Very very unkind and short snappy comments . If you have a option go somewhere else.
Entire staff was so nice and professional. The moment you walk in the front desk made sure you felt welcomed. The nurses took their time with you and the wait time was less than 30 minutes. Will highly recommend.
The workers are very nice n professionals…I’ve been to alot of doctors here. I would rather have Norton take care of me. Love u guys. The best in etown
Norton staff and facility was efficient, professional, caring, compassionate and had me in and out under an hour. Thank you for making my experience different after I had a horrible experience at Baptist health urgent care on mulberry. I …
Worst experience by far at any urgent care we’ve ever gone to. We called and ask several questions over the phone to make sure they could do some simple x-rays to make sure nothing was broken. We were told they could do so. So we went down …
I definitely want to thank the staff at this location! I had a very bad cough and I was prescribed medication and it has certainly improved. I initially thought it was COVID but turns out it was pleurisy. Anyway, everyone was very friendly …
Long wait (1 hour) but once we were seen the provider was very kind and genuinely cared. Even though our visit was for a minor illness.The rest of the staff including the medical assistant and receptionist were great as well!
This is my first visit and it is sooo much better than the Baptist Health urgent cares in the area. Ashley and Megan at the front desk were super friendly even with it being right when they open at 7AM. Nurse practitioner Jennifer was also amazing. Would definitely recommend.
Wonderful Care!!! From the front desk, to the Nurses, to Molly!! You’ll are awesome!! Its a blessing to have such caring health care workers that go above and beyond to get you feeling better!! With all that you all are dealing with with this pandemic and going through, I Commend you and applaud you and I appreciate you!! 💜 …
Fast. Friendly. Professional. Idk who was my LPN. But she was so personable and down to earth. My nurse practicioner was Stacie, she was just as wonderful.
The staff was very friendly. They seen me quickly. They took care of me and gave me what I ask for. They were amazing. The Nurse Practitioner gave me an herbal remedy too look for.
I don’t leave google reviews but I had to after the absolutely wonderful experience at this ICC. The staff here, 15/10 stars. Wow. Never have I felt so cared for and heard. I had to be seen for a very minor illness but the staff treated me …
Very professional and very knowledgeable. I highly recommend this Urgent Care Facility. They are almost always 100% accurate or they do testing to get the results. They’ve kept me out of the hospital a few times. Very efficient and. They get you in and out
Went here to get an infection in my finger treated because it was starting to spread up my arm. Was told that a single shot of antibiotics wouldn’t be enough and would need an IV and then referred to the Emergency Room. But that wasn’t the …
This was the fastest service I’ve ever received at an ICC. The staff were all very friendly and kind. They immediately got to the point and got me back to X-ray to get me answers. I appreciate how kind and personable they were. I would definitely come back here if necessary.
Took great care of my son on a holiday! Scheduled an appt online and didn’t have to wait. They were all very nice & got him the referred to a specialist to better treat the issue! Thank you all so much!
I highly recommend this place. It is a reasonable system to be able to make a reservation if it is operated very systematically. Also, the staff and doctors are very friendly and nice people.
Nice facility. Staff was very professional and courteous. The APRN was very knowledgeable and listen to all concerns very carefully. We were in and out very quickly.
My husband called to see what is the latest time I can arrive. Ashlee said as long as I get there by 8 oclock, but what she did’nt say was that there clock is 5 mins fast. I was not seen because they go by the clock in the office, not the real time.
Went in on 4th of July. From the receptionist to the dr I received excellent care. They Genuinely seem to care, was very knowledgeable about my symptoms. It was very thorough with follow up care. I appreciate their time and efforts and taking care of me on a holiday!
Everyone working at this facility was extremely nice and very professional I was in and out in about 2 hours. It was well worth the wait. Thank you all for giving me a pleasant experience yesterday.
Sue…..you have got to work on that customer service…I don’t know if you don’t like the job or certain people you encounter at the job….I was kind & respectful despite the resentment I could feel…stayed respectful the entire …
Just as at any urgent care facility there is usually a wait time. Mine was not bad at all. Time passes nicely with the phone. From the first person who encounter to the last everyone is caring concerned and helpful. My third or fourth visit to this Nortons Care center and never disappointed.
Staff is professional, attentive and kind. I was given estimates and what to expect throughout the experience. I won’t go anywhere else for express care.
Had a great experience, went in for a possible sprained/broken ankle and was told it would be about an hour and a half wait but it only took about 30-45 mins. Very kind staff, from the receptionist to the nurse and the nurse practioner. Nothing to complain about.
This was the fastest care I have ever received at an Urgent Care. The staff were so friendly and helpful! Would definitely recommend. The facility is very nice too.
They said my wait would be about 2 hrs but it honestly went by pretty quickly. I waited in my car. The whole process from beginning to end was about an hr and a half. I went for covid testing and they were polite and prompt. No complaints here
My 4yo was ill and couldn’t get into his pediatrician. I was really dreading going to the immediate care center but he needed to be seen. I thought it would take hours to be seen but we were only there about fifteen minutes. The staff was friendly and Jennifer the APRN took great care of us.
Took myself and my soon to be Step daughter here, first of all Lady by the name of Sue was very rude to my Fiance, she acted as if he was a burden and even went as far as to roll her eyes while he was signing paperwork. She seemed unhappy …
They are really good at treating children here and I recommend them if you can’t get in to your child’s pediatrician or make the trip to Norton Children’s in Louisville.
Great experience. Brought my 3 year old grandson here and they got us in and out in no time and were amazing with him. Thank you to all the staff for an amazing visit.
Great staff and they do great work. Just such a long wait to be seen. I don’t blame them because I know everyone is short staffed right now. Still thankful they saw me.
I am very pleased with the complete process. I did not feel well and can not remember the 4 ladies I had interaction with they were extremely nice and helpful. I wish all interactions were that pleasant. A +
If I have a small emergency that I don’t need to go to my PCP for, this is the location I always choose. The reception, nurses and doctors are always so kind and helpful. In a quick situation, this is who I always recommend.
I went in to be seen after a fall I had and was at the point I could hardly walk and the pain was awful when I was walking or climbing stairs. I did not want pain medication because I’ll take Tylenol or something over the counter. …
Norton Heartland does a great job. You never feel rushed. The Nurse Practitioners are very thorough. I have the utmost confidence in this medical group. I am an RN, so I think I am probably a little more critical. I would not go anywhere else!!
I love the friendly, and caring people working here. They go to lengths to make sure you’re well taken care of, and to insure you won’t need to make a second visit… Iow, they get it done right the first time. I’ve been there before, but …
front staff great, however medical assistant was a different story. (kassidy)walked away from me after weighing me in and said well most people follow. how am i to know to follow you if you don’t say so? she rolled her eyes when I said my …
I’ve been here several times over the last year and have received quality care. The providers are great and have promptly followed up with me when they receive test results. I much prefer using this clinic versus trying to schedule something with the clinic on base.
We reserved a spot online and only waited about 15 minutes once we arrived. The front desk staff were friendly and efficient. Once we were called to an exam room, tests were run quickly. This was definitely a great backup option as we were unable to get a same day appointment with the pediatrician.
The care is always excellent. The customer service on the other hand during my most recent visit was one of the worst I’ve ever experienced. The front desk staff member was incredibly rude. For that reason alone, I will not be going back. I …
Had the best experience today. After a doctor at my daughters pediatrician office made herself look very unprofessional and made me very unhappy as a mother, the staff here was so welcoming and reassuming. Dr. Tammy was amazing. Her …
This place is always our go to!! They always go above and beyond! I would highly recommend them.
Ability to make an appointment enabled a short wait time. Front desk was very professional and attentive. Nurse and nurse practitioner very friendly, actively listened, and provided quick, easy resolution to symptoms.
Everyone was kind and helpful. They took good care of me. I especially liked that I could sign up online and have no wait time.
The staff was very nice to me. Very knowledgeable and competent.
The staff were very friendly and explanatory with my 8 year old. We were in and out in 50 minutes. I def recommend Norton ICC Heartland for your families needs…A+!
Amazing service!
I’ll be back with details
Go elsewhere don’t waste your time here
“urgent” is aparrently used as a loose term
Super slow. Took over 2 hours to be seen.
Fast service,best diagnostics,and the people are kind and helpful
ive been here for three hours and they havent even done anything yet ???
Best facility in Hardin County saved my life.
Excellent service. Will definitely go back if needed in the future.
Only place that actually I got to talk to a person and they were fast
The staff is wonderful an its always clean.
Always friendly and loving care I love this place
It’s a great place. With great employees. They always get me feeling better.
Very professional and friendly.
I always have a good experience when I or my husband need to be seen for an illness or injury. Thank you all so much.
Sweet nurses and wonderful staff, the wait to get to see someone is always terribly long though
We did have to wait an hour to be seen, but that’s urgent care for ya, everyone was very kind and helpful!
The staff are always very professional and caring. I have never had a long wait time.
Very friendly and excellent service
Friendly, clean, efficient and fast
Everyone was very nice and helpful. Quickly got me in and talking to someone.
There was no communication between the front and the back of the office. The staff seemed very inexperienced, overall a terrible visit.
They don’t show any discretion at the urgent care desk. They ask very private questions where anyone care hear. Very rude thing to do.
Where we go when we’re sick and can’t get in to see our Dr. And we always get our flu shots there! Great care with quick service!
Polite, fairly quick service. They have their own on site pharmacy. Great for non life threatening issues.
Didn’t stay five minutes. Went to have stitches removed and RUDE SUE ran me off.
Everyone was very informative and helpful
Fast service , very friendly and caring staff” Just a wonderful place to seek medial help.
Have never had a bad experience here. They are always friendly and helpful. I’ve never waited over 10 minutes to be seen.
EXCELLENT CARE it should be called!! Our Nurse Kitty was very professional and patient! 5 stars all the way!!
The best care I’ve received in a long time. Friendly staff and Ms Craig is an excellent health care provider.
Kind courteous and as quick as I could possibly be
I’m and out super fast every one was nice and help
It takes some time to get in but they listen closely and one is treated very well and diagnosed correctly. I highly recommend this place, and their pharmacy is reasonable too!
Everyone was so kind and caring, will definitely be my family’s first choice in immediate care in the future.
Knowledgeable, professional, and time-effective.
It was very quick and very easy for us
Now that Norton has taken over this office it’s gotten worse. They act like the phone doesn’t exist anymore. Next door claims they don’t work with each other yet are in the same office managed by the same company yet can’t walk 2 feet in the hall behind the desk and ask the other side to answer their damn phones.
Friendly and efficient staff. Karen Sue was thorough in explaining tests and outcomes.
Practitioners were very nice and thorough.
Love this place! The staff is very knowledgeable and friendly and it typically is a fast process.
Gave me the wrong diagnosis. They treated me for something I didn’t have. The front desk lady is very kind but the nurse and dr are rude. Had to go to another dr to get the right treatment.
Doesn’t support the transitioning people. They claim they are lbgtq friendly… but their actions prove other wise. They discriminate.
Now, I will say that the wait was a little long, but the staff was very professional. Once in the room the process was a lot quicker & the nurse practitioner genuinely cared about what was going on with me.
In and out quickly. Everyone was very friendly. Highly recommend.
Lady at the front desk was extremely rude and short with me. Wouldn’t even let me finish talking before cutting me off. Very disgusting attitude to have when dealing with sick people.
Always friendly and timely as possible. Only urgent care center we will use.
Sorry but this is NOT URGENT Care. It takes almost 3 hours to finally be seen by a doctor or a nurse practitioner. When you’re seen inside, it only takes 5 minutes for the doctor to check you and give your paperwork. Then your out. …
Amazing! Professional, and respectful! I left this review a year ago. I took my little ones to see them today, and again AMAZING service! They are very patient and kind!
For the past three years I have been getting DOT physicals done once or twice a year, without to much trouble. Today was a nightmare!!! After being treated extremely rude, with a total lack of compassion, I was denied the physical due to …
Was there 2 1/2 hours they asked what I thought they could do? (interpreted why am I so stupid to think they could help me! ) . Have a painful tumor on leg with swelling and bruising had been to emergency the week before and gotten worse …
People at the front desk were very nice and welcoming. After that.. not so much at all. I have never been treated so poorly at a place like this. Some of the most rude people I have ever delt with. Whoever hired this current staff need their brain checked. They should not be allowed to work with the public.
Very friendly front office staff, medical assistant, and nurse practitioner. I used the online check in and we didn’t have to wait long at all.
I have been here a couple of times. The staff was great. I have never had to wait very long out front or in the back!!! I recommend for sure.
Front desk staff and nurses were helpful and fast. Saw a doctor there told her I was allergic to a certain medication. Ended up prescribing me an antibiotic with that med in it, and ended up having a really bad allergic reaction. Doctors …
Great customer service they get you in and out
Worst experience I’ve ever had in an Urgent Care!
The front desk ladies were very sweet and welcoming, however, the staff in the back are the complete opposite. They’re very rude and pay no mind to the issues …
Always get sent here when the Ped can’t get my daughter in. Never have had an issue with the actual physicians here but the front desk lady, Sue.. HATEFUL and rude. When you work with public there’s a right and wrong way to speak to people.. had to bite my tongue.
The front desk staff are very nice and welcoming; however, the back? Not so much. Both times I have been here my vitals were taken very rushed and done by someone who treated me poorly like they didn’t want to be there. The first time I had …
APRN misdiagnosed my child with seasonal allergies even after my husband explained to her that wasn’t the case. Ended up back at her pediatrician two days later that confirmed what my husband and I had suspected all along, a very advanced …
Went to Heartland just a few minutes before closing time. I apologized for making them stay over. In a very friendly and caring voice the receptionist, both nurses and the Nurse Practitioner all assured me that it was okay. They took plenty …
I normally go out of my way to make Norton’s Urgent care my provider. I am normally very satisfied by how polite the staff is. However, I walked in for testing and Susan at the ring road campus in Elizabethtown KY was very rude and off …
I have four children and I have used Heartland Urgent Care several times in the past year for various reasons ranging from illness, to injury, to sports physicals. EVERY time has been a positive experience! The waiting room is big and …
Second visit for my daughter. They have been efficient every time, and help my daughter feel at ease. The only place in town available for same day walk in. Obviously, this means manage your expectation.
By far the S L O W E S T Urgent Care facility we have EVER been to. When we arrived there were 4 people ahead of us and it took 2 hours for us to get called back to see anyone. There were people coming in after us getting called back …
My 1 year old was having issues I went to all urgent care places in etown radcliff drove to sheperdsville and bardstown. Didn’t want to take her to the ER due to high covid rates and the waits are longer. Norton Immediate Care had 30-60 min …
The front staff was very nice but unfortunately I took my daughter somewhere else. We arrived 20 minutes after they opened and told to wait 4 hours to be seen. …
I have been to this location 2x and just let say this place has been truly amazing both times. The nurses and staff has really showed some funniest words and they actually took their time to make them laugh. Very quick and friendly.. When other places have been very busy this place seems to be on their game…
The two receptionist at the front desk are rudest people we have ever met . Very very unkind and short snappy comments . If you have a option go somewhere else.
Entire staff was so nice and professional. The moment you walk in the front desk made sure you felt welcomed. The nurses took their time with you and the wait time was less than 30 minutes. Will highly recommend.
The workers are very nice n professionals…I’ve been to alot of doctors here. I would rather have Norton take care of me. Love u guys. The best in etown
The staff is great, place was clean and
service was great once your in and seen. …
Wonderful staff!!! From the kind front desk lady who helped me right off the bat, to the nurses, to the doctor….what an amazing experience. …
Norton staff and facility was efficient, professional, caring, compassionate and had me in and out under an hour. Thank you for making my experience different after I had a horrible experience at Baptist health urgent care on mulberry. I …
Worst experience by far at any urgent care we’ve ever gone to. We called and ask several questions over the phone to make sure they could do some simple x-rays to make sure nothing was broken. We were told they could do so. So we went down …
I definitely want to thank the staff at this location! I had a very bad cough and I was prescribed medication and it has certainly improved. I initially thought it was COVID but turns out it was pleurisy. Anyway, everyone was very friendly …
Long wait (1 hour) but once we were seen the provider was very kind and genuinely cared. Even though our visit was for a minor illness.The rest of the staff including the medical assistant and receptionist were great as well!
This is my first visit and it is sooo much better than the Baptist Health urgent cares in the area. Ashley and Megan at the front desk were super friendly even with it being right when they open at 7AM. Nurse practitioner Jennifer was also amazing. Would definitely recommend.
Wonderful Care!!! From the front desk, to the Nurses, to Molly!! You’ll are awesome!! Its a blessing to have such caring health care workers that go above and beyond to get you feeling better!! With all that you all are dealing with with this pandemic and going through, I Commend you and applaud you and I appreciate you!! 💜 …
Fast. Friendly. Professional. Idk who was my LPN. But she was so personable and down to earth. My nurse practicioner was Stacie, she was just as wonderful.
The staff have been amazing each time we go. Very friendly, the doctor liatens to you and help you as much as they can. Recommend to anyone.
The staff was very friendly. They seen me quickly. They took care of me and gave me what I ask for. They were amazing. The Nurse Practitioner gave me an herbal remedy too look for.
The best urgent care in Hardin County. Friendly staff, caring nurses. I would not go anywhere else. Big thanks to all staff and nurses
First time here, will not be my last, that is only when I’m sick. Efficient, friendly, did not feel rushed in anyway.
All the staff was super nice and great! They got us right in and out. Definitely recommend!
I don’t leave google reviews but I had to after the absolutely wonderful experience at this ICC. The staff here, 15/10 stars. Wow. Never have I felt so cared for and heard. I had to be seen for a very minor illness but the staff treated me …
Very professional and very knowledgeable. I highly recommend this Urgent Care Facility. They are almost always 100% accurate or they do testing to get the results. They’ve kept me out of the hospital a few times. Very efficient and. They get you in and out
Went here to get an infection in my finger treated because it was starting to spread up my arm. Was told that a single shot of antibiotics wouldn’t be enough and would need an IV and then referred to the Emergency Room. But that wasn’t the …
This was the fastest service I’ve ever received at an ICC. The staff were all very friendly and kind. They immediately got to the point and got me back to X-ray to get me answers. I appreciate how kind and personable they were. I would definitely come back here if necessary.
Got in right on time nurses and doctors caring and precise. l feel like they listened to my concerns about my body. Didn’t treat me like cattle!
Was in at the appointment time, very caring & professional!!! Stacy the Nurse Practitioner was great!
The entire staff was friendly, professional and listened to what I said, I truly appreciate that. Ms Durling APRN… you rock!
Took great care of my son on a holiday! Scheduled an appt online and didn’t have to wait. They were all very nice & got him the referred to a specialist to better treat the issue! Thank you all so much!
I’m from out of town and everyone made it so easy for me to be seen. From the receptionist, nurse, to doctor, all were very polite and professional.
I highly recommend this place. It is a reasonable system to be able to make a reservation if it is operated very systematically. Also, the staff and doctors are very friendly and nice people.
Nice facility. Staff was very professional and courteous. The APRN was very knowledgeable and listen to all concerns very carefully. We were in and out very quickly.
My husband called to see what is the latest time I can arrive. Ashlee said as long as I get there by 8 oclock, but what she did’nt say was that there clock is 5 mins fast. I was not seen because they go by the clock in the office, not the real time.
Went in on 4th of July. From the receptionist to the dr I received excellent care. They Genuinely seem to care, was very knowledgeable about my symptoms. It was very thorough with follow up care. I appreciate their time and efforts and taking care of me on a holiday!
Everyone working at this facility was extremely nice and very professional I was in and out in about 2 hours. It was well worth the wait. Thank you all for giving me a pleasant experience yesterday.
Sue…..you have got to work on that customer service…I don’t know if you don’t like the job or certain people you encounter at the job….I was kind & respectful despite the resentment I could feel…stayed respectful the entire …
Just as at any urgent care facility there is usually a wait time. Mine was not bad at all. Time passes nicely with the phone. From the first person who encounter to the last everyone is caring concerned and helpful. My third or fourth visit to this Nortons Care center and never disappointed.
Staff is professional, attentive and kind. I was given estimates and what to expect throughout the experience. I won’t go anywhere else for express care.
The staff and attending physician were very kind and attentive. I love the online option to schedule an appointment.
Very efficient and professional.
I signed in online and they kept me up to date with text messages while I waited for my appointment at home.
Staff was super friendly. I was seen quickly. Great experience overall.
Had a great experience, went in for a possible sprained/broken ankle and was told it would be about an hour and a half wait but it only took about 30-45 mins. Very kind staff, from the receptionist to the nurse and the nurse practioner. Nothing to complain about.
Everyone was very caring and professional. Checking in online allowed us to wait at home with less time in the waiting room.
This was the fastest care I have ever received at an Urgent Care. The staff were so friendly and helpful! Would definitely recommend. The facility is very nice too.
They said my wait would be about 2 hrs but it honestly went by pretty quickly. I waited in my car. The whole process from beginning to end was about an hr and a half. I went for covid testing and they were polite and prompt. No complaints here
My 4yo was ill and couldn’t get into his pediatrician. I was really dreading going to the immediate care center but he needed to be seen. I thought it would take hours to be seen but we were only there about fifteen minutes. The staff was friendly and Jennifer the APRN took great care of us.
Absolutely love the staff! And the care was beyond amazing my daughter had rsv and they was amazing handling her. And answered every question I had!
Took myself and my soon to be Step daughter here, first of all Lady by the name of Sue was very rude to my Fiance, she acted as if he was a burden and even went as far as to roll her eyes while he was signing paperwork. She seemed unhappy …
Good experience, nice staff. Long wait but allowed “appointments” and allowed us to wait in the car, which I appreciated.
Everyone here was nice & helpful from the ladies at the desk to the nurses & PA.
They were kind and caring. Well done ladies!
Thank you
They are really good at treating children here and I recommend them if you can’t get in to your child’s pediatrician or make the trip to Norton Children’s in Louisville.
Great experience. Brought my 3 year old grandson here and they got us in and out in no time and were amazing with him. Thank you to all the staff for an amazing visit.
Great staff and they do great work. Just such a long wait to be seen. I don’t blame them because I know everyone is short staffed right now. Still thankful they saw me.
I am very pleased with the complete process. I did not feel well and can not remember the 4 ladies I had interaction with they were extremely nice and helpful. I wish all interactions were that pleasant. A +
If I have a small emergency that I don’t need to go to my PCP for, this is the location I always choose. The reception, nurses and doctors are always so kind and helpful. In a quick situation, this is who I always recommend.
I went in to be seen after a fall I had and was at the point I could hardly walk and the pain was awful when I was walking or climbing stairs. I did not want pain medication because I’ll take Tylenol or something over the counter. …
Norton Heartland does a great job. You never feel rushed. The Nurse Practitioners are very thorough. I have the utmost confidence in this medical group. I am an RN, so I think I am probably a little more critical. I would not go anywhere else!!
I love the friendly, and caring people working here. They go to lengths to make sure you’re well taken care of, and to insure you won’t need to make a second visit… Iow, they get it done right the first time. I’ve been there before, but …
front staff great, however medical assistant was a different story. (kassidy)walked away from me after weighing me in and said well most people follow. how am i to know to follow you if you don’t say so? she rolled her eyes when I said my …
I’ve been here several times over the last year and have received quality care. The providers are great and have promptly followed up with me when they receive test results. I much prefer using this clinic versus trying to schedule something with the clinic on base.
We reserved a spot online and only waited about 15 minutes once we arrived. The front desk staff were friendly and efficient. Once we were called to an exam room, tests were run quickly. This was definitely a great backup option as we were unable to get a same day appointment with the pediatrician.
The care is always excellent. The customer service on the other hand during my most recent visit was one of the worst I’ve ever experienced. The front desk staff member was incredibly rude. For that reason alone, I will not be going back. I …
Had the best experience today. After a doctor at my daughters pediatrician office made herself look very unprofessional and made me very unhappy as a mother, the staff here was so welcoming and reassuming. Dr. Tammy was amazing. Her …