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Heartland Regional Medical Center (IL) Reviews ( 192 )
Billing is a joke!!!!!
Account not properly handled. Payments regularly made, balance going up, payments not being deducted from the balance the since the beginning of the year.
Out sourced to El Salvador, hospital no help.
this place is a joke, i have been in this hospital for contractions and they know i live far out in the country and they send me home anyways i dont recomend this hospital to anyone its a freaking joke as a say again..
Such a crappy hospital. Been waiting in the room for over an hour and not one person has come in. I will NEVER come back to this so called “hospital”. Such a waste of my time.
The staff was very nice the food was good i was there almost 3 day’s very nice hospital the care about you very friendly they took very good care of me
I can’t say enough great things about the care I received from the same day surgery team, OR team, and Dr Casillias! From the moment I walked in the door everyone was great.
I have been admitted for asthma respiratory is fabulous but the nursing staff doesnt do the rounding like there suppose to an when you push call light it takes 30 mins for them to respond so then makes you late on medicine i have some good experience an some bad just need to work on nursing staff answer call light faster
I came in here because of aome back pain after a car accident i was in. They treated me immediately and were very kind and supportive about my fear of needles. They explained everything to me.
The doctors and nurses there are amazing. I had nurse nancy tonight 9/22/19 and she was amazing talked me through everything and made sure i had what i needed. Thank you
The most unprofessional hospital I have ever seen, when my sister gave birth the doctor came in for the last five minutes and caught the baby. The nurses were barley in there.
Goto Herrin or Carbondale. Most of the nurses, drs, etc. of HRMC are great. The logistics side is a joke. Their fees are all “secret” and they won’t release them, even under court order. This hospital is the only one in the area that is “for profit” if that tells you anything. Go somewhere else is my advice.
This place was AWFUL, I had my 4th child here, only because Good Sam in Mt.Vernon doesn’t “tie tubes”… Worst experience of my life… What should have been enjoyable was ruined by hateful nurses and one that refused to give me any pain …
1. It takes too long to be seen in the emergency room
2. All doctors and nurses need to read up on PNES Seizures I’m sick of going to get help and can’t because they don’t know anything about my seizures and don’t know what to do!
My husband Michael Darin was just released this am after 3 days in ICU…absolutely amazing staff..amazing and compassionate nurses…best thing ever was not just the excellent care he received but the way we were kept updated on his plan …
I went in for chest pain and nausea . I laid in the er for hrs . they told me they were going to keep me then turned around and couldn’t get me outta there soon enough as they practically shoved me out the door. 🙁
Had a same day surgery today.. I cannot tell you how well I was treated and looked after . I am very impressed with their services.way above my expectations Carl martin
Took my daughter she had seizure last Saturday they drawled blood work put the wrong name on and had come back and take more blood from her cause they screwed up and top of that they did not even contact you her doctor in st.Louis . I am definitely not Impressed with that hospital at all
We are so pleased with Heartland, great doctors and medical staff. My husband was admitted to the er for heart concerns, the in ICU for 3 days and received great service.
Staff was great! Explained the procedure and what I should expect. The only issue I had was when I saw my bill! Good thing I was sitting down! Sticker shock!
Had a procedure done in same day surgery, and the staff was AWESOME. They all were very helpful, nice, and very understanding. Way to go guys! Keep it up!!!
I am at heartland for blood work. As usual my wait is lengthy. Soon to be over an hour. I moved
through registration quickly, but the delay at lab. Something that I believe needs to be looked I to.
Had out patient surgery last week At Heartland. The staff was very nice and professional, the hospital was clean and organized. Overall a good experience.
The er Was good to my mother is 81 by the way. when she went to the 3th floor the the disrespect for my mother strarted the nuse was a RealMEAN woman . the nurse made my mother cry and was very nasty to her and us. Mother never going back …
Arrived 7:30am per instructions, starving per instructions for virtual Colonoscopy. Only place in southern Illinois that this procedure is done they say. 10:30am the radiologist arrived at the hospital. Spent 3 hours smelling breakfast from …
I am sitting in the waiting room with severe pain in my back and my abdomen. Had a colonoscopy Thursday and put it off for 4 days finally had enough sat in a wheelchair and been here for quite a while and not even been looked at. I guess …
My beautiful granddaughter was born here. 💜 everyone took exceptional care of both our daughter and granddaughter!!! We truly appreciate the nurses in labor and delivery!!! They were amazing!!! …
Slow,slow,slow . Waiting for blood work, does any body work here !! Can’t even get registered. 35 minutes and still waiting. I think next time I will to go Herrin Hospital. The employees are trying their best , but they are definitely short staffed and that is the Administrations fault.
I am very un happy with this hospital. my father was there and he had called me and told me he had a seizure on his bike and fell. I called the hospital they did not want to tell me any information on him. I stated I was his poa which by …
Staff was great! Billing was little slow and high. In fact my insurance rep was amazed at their fee base schedule. Too bad they are the closest for emergencies, so limits options 🙁
There seem to be some bad reviews on this hospital, but let me clear things up…. This hospital is amazing and that means from the registration to the Dr. The nurses are polite and very caring. My nurse Shannon was wonderful. Dr. Hindi was Great.
I had oral surgery and they were wonderful and answered all my questions before surgery and kept reassuring me that I was doing ok when I woke up. Very caring staff.
The doctor (Dr.Willamson) is a prick. He doesn’t care about his patients. He continuously sent my boyfriend home after him being a 10 which is crucial pain. He doesn’t listen to his patients needs or wants. I Would not recommend going on a …
Kept me in loop as to everything going on. Jennifer was outstanding, really kept me informed and I felt she genuinely cared about my wife’s care. I can’t say enough about care.
I gave it 1 star, because zero stars wasn’t an option.
This hospital is horrible, and certainly shows no hospitality. Rude, ignorant staff , and dirty hallways. …
I am an ederly woman’s advocate. She has a bill she can not pay. I called the business office and I was told they do not give out any extra help because they are a for profit hospital. Now this 87 year old woman gets collection calls every …
Was very well taken care of. Speedy service in the Emergency Room. Staff was very friendly and accommodating. Facility was clean and quiet. I couldn’t have asked for better treatment! Great job Heartland!
My wife went to Heartland Regional Medical Center for blood work for an order that was sent from Boston IVF in Evansville, IN, because its so much closer than driving to Indiana for a 5 minute blood work up. …
Stopped in 9/29/15 to get a foam earplug removed that tore in half as I tried to remove it. It took the nurse all of 15 seconds to remove it with a pair of tweezers. All was great until I got the bill a month later. $4000 for the …
i had two surgeries today at marion heartland out patient my nurse amanda was the most kind and caring nurse i have ever had.i hope the admins see this and know the great job she does.everyone of the staff that treated me today was fiirst class.thank you amanda and all the staff
This place will kill you faster than coronavirus. If you get hurt or sick in front of their campus, do your absolute best to make it to any other hospital. I’m still suffering more than two years after a botched surgery there.
My husband spent an overnight there. Staff didn’t come in every hour, more like every 1 1/2 hrs. Staff had dirty-looking, wrinkled uniforms. Totally different than a year and a half ago when he was there. Also, friendliness gone from second floor.
This is one of the worst experiences I’ve ever had at a hospital. The staff here are rude and racist and do not accommodate to anything you ask for. Also they discriminate against you for being honest about being in recovery after I was …
I went in with chest flank n sharp pains the doctor was rude and some of the staff also i was in there for 6hrs in pain..the doctor hes a Indian with no professional in him..he left and the other doctor was no better..I kept asking the …
I was brought into icu on Wednesday with a rare but life threatening diagnosis called celiac trunk dissection, this is the first time I’ve been admitted in a hospital and me and my family was concerned if such a small hospital could handle …
Great facility to work at! Top notch staff that display confidence in their areas of expertise. I have been a patient here and I work here and I see the love the staff has for their job which is displayed through their patient care. Wouldn’t work anywhere else.
Admitted for chest pain, many tests later no visit from a doctor and no test results. Barely seen the nurse. Staff was very nice but not very customer service friendly as far as telling patients what’s going on. I guess it’s all about keeping patients in the dark.
No communication. Have paperwork to be at this facility at 7am had phone call day before to be here at 7am. We did as we were told for the virtual colonoscopy with full colonic prep. At 8am i asked why it was taking so long to get …
The nurses were understaffed. Though they tried to be helpful, they were obviously short staffed. My nurse ended up working from that morning until 11 at night because they didn’t have enough nurses to come in. While I appreciate her …
My mother was fot’rtunate in that when she had a heart attack that she was only 3 min away from this wonderful hospital!! She was in the Cath Lab within 20 min! Every one from the Dr,’s youPA’s, RN’ CNA’s, Lab, transport just every person …
I have a few things to stay. I have had to help a friend of my dads that he worked with, he had never been sick until now. I give river to river an A+. I give the chef anf their staff an A+ the meals were awesome at least looked good. The …
I had my son at HRMC in November of 2011 and had the best experience. I am eternally grateful to the nurses and Dr. Nolan for helping my-self and my family through a roller coaster of emotions and a very difficult delivery. My OB nurse Victoria was a wonderful woman who I will never forget.
Why was treated very well while I was there this time. I’ve had some different experiences but this time was a good time on. It’s been almost 4 days there but it wasn’t terrible. They took care of me very well this time
Nurses that cared for my daughter (Lauren & Tiffani) in the Emergency room were extremely kind, showing much compassion, excellent in their job skills, and talking to her making her more at ease. 10 years ago I would have never used Heartland, because of rumors. NOW it’s one of my favorites!!!! Good job Heartland Regional!!!!!
literally, the worst experience I’ve EVER had in an ER. from registration to the doctor. the lab tech was kind and one nurse (unfortunately I didn’t get her name). the nurse assigned to me (hannah)was rude and unprofessional as was the …
This hospital is the best around here in my opinion, they took in my father (who has COPD and emphysema) who had pneumonia. Nobody else would take him because he wasn’t “stable enough”. Even his original hospital VA wouldn’t take him. I’m …
Many of the staff at the hospital are talented and amazing people But this is the poorest ran hospital I have ever seen. If for some reason you are stuck going here just know that if you don’t pay your bill in full you will be sued! even …
I write this post to potentially save you or your loved ones life, but use your own judgement.
I have had several dealing with this hospital, never again. …
My experience was wonderful! I hit the ER with chest pain and what seemed liked a “swarm” of bees entered my room! The care was awsome and medical staff was VERY knowledgeable! Dr Jaffa, Angel RN, Dolores RN, Trudy X-ray and all others in …
6hr in ER which on the night shift it happens but for the family you would think they could provide a descent chair to wait in. After we got admitted the room didn’t even have but one and it was made for a child it seemed. We asked for …
Unbelievably excellent service and professional staff. This is our first time visiting this facility and we are impressed by how quickly we were serviced and checked in. Staff were great and personable and treated us with respect. Reading …
My granddaughter was in the ER at this facility. There is a man supposed to be a s
ecurity guard. He is clearly sick. And he is working in this Hospital sounds like he has covid. This is a clear dereliction! Wth!
My family will never forget that fateful day in May of 2018. We arose to discover our son had a seizure in the middle of the night and continued to have them. The ambulance transported him to Heartland where he was rushed in and treated …
I had a procedure done Friday, July 9, 2021. Everything went as planned. Prep, procedure and recovery all went well. Staff were professional pleasant. I always request Heartland Regional Medical Center. Never have had a bad experience.
Nurse, walked in after having chest pains, was blamed it was due to being on meth!?. Come to find out that he was wrong the doctor had to walk in minutes later after drilling me about it. Was told it was the guy next to me that had meth in …
I tried to give them the benefit of the doubt but their registration is the worst I have seen. I worked at 2 hospitals and have been a consumer of several in this area. 4 trips here, 3 for labs, each appointment took 2 hours. Inexcusable …
My son broke his arm falling off a trampoline. Dr Morgan took care of my son with 6 stars worth of kindness and appreciation for my sons fear and uncertainty. …
In my opinion..Unprofessional. Unsympathetic. Inappropriate,
Medically Negligent.
If you want quality care I would suggest hiring someone in an alley before …
This is for the lab department at Heartland medical center They went above and beyond to help me with a matter when no one else would a big shout out to charity she’s awsome and a caring person went out of her way to help us we need more …
We recently moved into town. My 1 1/2 year old had a scary fall off a play set. Concerned, we decided to take him to the ER here in Marion since it was close in proximity. My wife and son arrived around 5:30p….at 8:35p she walked out of …
I was in the ER with my friend and saw how busy they were but they were so kind to him . Dr HIndi was cool. and the nurse ?Kathy kept us informed the whole time. I would come here if I had an emergency.
thank you!!
Staff Was great I would give them Five stars… As for this Hospital’s Billing department, its a joke. I paid my bill ahead of time(NEVER DO THAT HERE) then after my procedure I get the bill and i had over paid. No big deal i thought they …
This is an odd review for a hospital but BEST CAFETERIA EVER. I mean it doesn’t even make sense how good it is. I recently posted a picture of a sandwich. It’s like going to an awesome deli, restaurant and quick stop all in one. I don’t …
The WORST experience of my life. I will never be back to this hospital. Ever.
(I wanna add that the EXPERIENCE was awful, however the OB nursing staff and is AMAZING!! They were the sweetest people I have ever met. Especially since I was …
Worked there. Worst professional job experience I’ve ever had. Some nursing staff are good. Unfortunately, politics and poor administration allowed poor performance, tied the hands of decent staff and allowed regular harassment, knowingly. Unbelievable experience, but a life lesson of what not to accept.
I feel that this place disrespects and is very inconsiderate of their patients. I am scheduled for surgery on Monday July 13 and have in writing from my doctor’s office that the hospital would call me one week before about when and where my …
I just moved to Marion and had a spell and came to the hospital. They checked me out in the emergency room and found nothing wrong but admitted me anyway. They started running useless test on me to run up my medicare bill. Even though I was …
My story is from years ago but has weighed heavily on my heart. Jan 27th, 1988 I had a baby at Marion hospital. Dr. Suka was my ob gyn.
I was a young mom, only 17. …
Had procedure done today, Amanda was my nurse she is a fantastic nurse! Very good at her job, very compassionate and down to earth, made me feel very comfortable.
I always usually went to the Carbondale office.. a handful of times I’ve had to go to the Marion office. I don’t like they have you see somebody different almost every visit at the Marion office. But my recent visit was the best. The nurse …
Never in my life had I imagined that someone in their time of need would be speedily admitted to a hospital and then completely neglected due to utter incompetence, greed, and hatred. Their nursing staff and on staff doctors are nothing …
Dr Beyer, Shelby, and Morgan are wonderful medical professionals offering some of the best orthopedic services in Southern Illinois. I appreciate the care that I received after breaking my wrist and would confidently return…..hopefully I won’t have to!!!
My daughter went there and had a puncture
wound on her arm. They cleaned the wound and she received 8 stiches. They also did an x- ray. We were charged $9,843.80 our insurance paid $3,861.63 and they …
This place is a joke. My daughter got a ring stuck on her hand cause she was allergic to the metal or whatever is in the ring so I immediately brought her to the hospital so they can take it off by the time I got there there was enough time …
So far so good.. my ER visit went very well and all the staff down to my nurse Sarah has been great..Dr Hindi Mustafa was very thorough and upfront about my condition.. …
I had surgery on my stomach and I honestly cannot say enough about how well I was treated. The staff was very professional and caring. I was someone who had heard nothing good about Heartland for years, but after this experience I will …
I just had a nuclear stress test and it was 5 star service!!! I was not at all concerned about the test. But I knew I would just freeze for several hours. They brought me heated blankets! Even covered my arms above my head! The coffee was …
If this was a review only for the food this would be 5 stars. My father was in here twice recently. He’s whole food plant based (WFPB) and minimal processed food, oil or salt. They did fantastic food for him. Lots of variety, …
It is 6:30 pm as I write this from the Same Day Waiting Area. I have been here since 11:30 am because the hospital only staffed two OR’s. There are still 5 Same Day surgeries behind us. At this late time the custodial crew has begun …
This is a joke it says theyr wait time is 21 minutes ha u might as well add a hour to that if not more. There was 3 that’s right 3 people in the waiting room and it took 45 min for the triage nurse to call a name meanwhile nobody was …
I was a patient in same day surgery 4- 21 – 2021. Every staff member I encountered was very professional, courtesy and friendly. While having to be a hospital patient is not something I look forward to, the overall experience was made as pleasant as possible by the entire staff.
On December 28, 2021, I underwent a surgical procedure at HRMC. The entire process went extremely smooth. From the pre-registration phone call to registration on the day of my surgery, the same day surgery experience to the OR experience to …
We’ve received stellar, top of the line care for my husband since he was first a patient back in Feb. I would especially like to acknowledge his nurse, Amanda who is very patient, knowledgeable, and loving. She has been a blessing.
I really hate to give such a bad review because for 90% of my stay it was 5 stars. My last day (discharge day) was plain awful and almost made me drop to one star. Most the staff was great until that day, however on that day I had zero …
I was recently a patient at the same day surgery facility in Marion and cannot say enough good things about them. The nursing staff was superb, they made me feel comfortable and explained every step of the procedure to me. They were so kind and professional. A very good experience.
Just don’t use this hospital for anything! I have an ongoing issue due to negligent treatment from this place . Imaging is poor and P A is extremely incompetent.
I have been to MANY different Hospitals around IL. Heartland is by far the best care I have received. Kind and caring nurses, amazing talented doctors and anesthesiologists so skilled that they can soothe you before you ever enter the …
My surgery at Heartland Regional Medical Center was great. The nurses in surgery were very helpful & good. My surgery went very well, & my recovery is going very well! My orthopedic surgeon did a wonderful job on my shoulder!
I have been having some cardiac issues. I had a stress test, Susan and everyone else was great they get Five stars. I then went through Same day, Jennifer and everyone was wonderful, they get Five stars. I had a Heart catheterization, …
Our second visit resulted in a 45 minute wait in the patients room waiting on a nurse or doctor. Neither checked on us the entire time. It wasn’t until, I left the room to find someone to help us. My wife has been trying to update a her …
My sister had a same day surgical procedure here at Heartland Regional. The nursing staff was exceptional. We especially remember Amanda Fager. She was so knowledgeable & friendly. Easy to talk to; and actually her immediate smile put you …
First of all, this was an absolute horrifying time for our family. My father was in the hospital a couple weeks ago and he was in very serious condition. He has AFIB and it has gotten really really bad lately! We live in Harrisburg but the …
Had a septoplasty and turbinate reduction surgery today. The RN Amanda Fager who prepped me for my procedure and took care of me afterwards an absolute sweetheart. Very professional and compassionate. Really enjoyed her company. And I hope …
Awful and rude receptionist. Her name is Alyssa. They should fire her. I never did anything wrong, but she wasn’t waiting on n me when I showed up. She wasn’t at her post when I arrived and then she started yelling at me. She also looks very unhealthy. She looked very sick.
Couldn’t of been a nicer hospital staff while my sister was a patient there. Dr. Oyasu was a very helpful and informative while we were waiting for results. He made us very comfortable and feel like he genuinely cared about what was going on.
I was camping in nearby Vienna Illinois when I had a sudden onset of pain as we were getting ready to go tour the area. By the time we went to the hospital the pain was severe and, as an old ER nurse that’s retired now I had a pretty good …
Staff at Express Care are definitely worthy of five stars. I got sick assisting another account with Covid and knew I did not need to “come in and let everyone get exposed” I called and Mindy Gould arranged a telehealth call with Amy Stanley, NP. I was able to get some meds for symptoms. This has helped me and I am appreciative.
Terrible edicts for a healthcare facility. The staff are beyond ride and unprofessional. I wouldn’t send my worst enemies dog here for treatment, much less a while human being. Abhorrent
Great experience! Awesome staff, they were caring, kind and informative. Couldn’t have asked for a better team.
The nervousness of being in a new hospital and having such a surgery as an …
I went in to same day surgery for a procedure and had a fantastic experience. The staff are extremely friendly and do their best to make the process as smooth and pleasant as possible. They are professional and caring. Shout out to Amanda, who made my day with her great sense of humor, good mood and kindness.
I had an outpatient procedure on 09/02/2021. My nurse Amanda Fager was the best! Very caring and made me feel comfortable before my surgery. The CRNA Logan Oldeni was very thorough and kind. Dr. Mardis my anesthesiologist explained …
I have to get blood drawn at Heartland and usually after hours due to my schedule and insurance. Staff are always so professional and friendly. A special shout-out tonight to Zach in registration and Julie the nurse who took my blood. Thank …
We stopped at Heartland Regional Medical Center on our drive home to the Carolinas after driving cross country for a passing of a loved one. I had a flare up of an ongoing health issue and came to this ER. The staff from the very beginning …
Horrible experience, the two times I’ve been there. Put me through unnecessary testing and then billed me a huge bill. I talked with the same lady FOUR times about these bills. Finally paid it off, only to be sent ANOTHER bill. Called her …
If I were basing this rating on the nursing staff and doctors, then it would have been 4-4 1/2 stars. My adult son had major surgery and they were all great. HOWEVER, the two stars is because the hospital is for profit and it definitely …
I had a same day procedure on 9-14-21,at Heartland Regional Medical Center. I wanted to give a shout out to all involved from the time I arrived 1st thing in the morning ,Susan at the Registration desk was very friendly, kind and …
Had a cardiac cath today and the service was great. From Ryan who drew my blood and Amy who was my nurse in same day and she was very professional and provided excellent care throughout my stay. The ladies in the cath lab, Autumn, Paige …
This is a horrible place to work. The supervisors do not care anything about their employees. They overload their employees with work and overtime with no resignation. I have also been a patient here as well and needless to say, I was …
I had a procedure today in the Same Day Surgery department and it was a great experience. I was a little anxious about my procedure and my nurses were all top notch. They all made me feel comfortable and lessened this anxiety. Special shout outs to Katie, Ann, Lana, Deb and (of course), Dr. Hamdani.
Recently had surgery at Heartland Regional Medical Center with Dr. Beyer. He is fantastic along with everyone in Registration, Same Day Services, the OR staff, and anesthesia. Everyone I met made me feel like a valued person, not just a …
I wanted to give a review of the excellent care I received today at HRMC. Being a healthcare worker myself, I felt in capable and competent hands during my procedure and stay. Everything was explained to my family and me. It helped even …
My wife is currently staying at Heartland and the staff are wonderful. The nurses on the floor are great. She was here a few weeks ago and just a couple of days ago in the E.R. The staff at this hospital have definitely upped their game. …
So I had surgery Friday for a fractured wrist. I was so nervous going in, I’ve never been cut open before. It actually turned out to be an amazing experience. They got me in right away. The nurses were awesome, we were laughing so hard and …
Had surgery and from the moment I registered to my nurses in surgery have been great. The staff genuinely cares about their patients. Nurse Cheyenne has been attentive to every detail of my stay. Kitchen staff Stephanie provided outstanding …
I had a procedure done at Heartland Regional on June 10. From my arrival early that morning until I was realeased later that morning, my treatment by the staff and physician was excellent. Everyone communicated with me very well and made …
We have been waiting here since 940 am and it’s 210pm. My son was suppose to have a scope done and they keep lying saying doctor is almost here. This place is pathetic. Do not think you’re getting out in a timely matter if you choose to use this place.
Just had a procedure done here at the hospital, and of course as everyone usually is I was nervous about it, but I have to say it was not a bad experience at all, the nurses and the rest of the staff make you feel calm and they were very …
First and foremost, let me start by saying, I have always hated going to the doctors office or hospital. That being said, I am eternally grateful for 3 of the doctors and their nursing and surgery teams. They literally saved my life. Dr. …
Horrible hospital that can’t even correctly bill their patients. I’ve never been to IL but have been getting bills from this hospital for years claiming somebody with my same name is getting services there. If they can’t even bill the …
I am currently sitting in the ER with my 94 mother who has had a stroke which she will not recover from. Totally unresponsive. I was told there are no hospitals beds available so she has been in the ER with no pillow in a cold room for over …
My mother has had two surgeries in past 4 months on her back, Dr Baer scheduled a follow up appointment and was incredibly thorough and pleasant and gave insight into pain management. Staff was so kind and helpful. This treatment is what I expect and have always received at Heartland hospital. Thank you all
I am thankful for Heartland Regional Hospital and employees. I’ve had a chronic serious disease with many complications for 24 years so I’ve spent time in many different hospitals and none have treated me with as much respect and empathy as …
I told the ambulance driver to take me to Herrin SIH hospital but he took me to Heartland Regional instead and I am so happy he did. The night time ER staff are the very best I’ve ever dealt with. They were 100 percent efficient, friendly …
I recently had a bone scan at Heartland Regional Medical Center and am pleased to say the technicians, Stan and Suzan, were very concerned about my well-being throughout the entire procedure. Their kindness helped my nervousness. Stan was …
I have always appreciated the nurses, doctors and staff at heartland. My recent visits have been exceptionally warm with caring individuals who took great care of my every need. …
Please what ever you female patients do, do not go to the physical therapy there! One of the younger male guys there was rubbing on me in a very unfavorable way and I felt so honestly scared I couldn’t even say anything I just never went back. Don’t let that be you!
I went for me SCHEDULED MRI and after waiting over an hour I was told that I didn’t have an appointment because the girl in scheduling forgot to list me on the schedule. I will drive to Carbondale hospital now to have this done BUT I WILL NEVER GO BACK THERE ..
FOR ANYTHING!
Absolutely and unexpectedly impressed with the ED & Cardiology Team!
My uncle was transported via Ambulance to HEARTLAND having a heart attack.
From the moment he was brought through the Emergency Department doors, the …
So, im a disabled combat veteran with 2 yours in Afghanistan. I was exposed to burn pits and particulate matter at heavy doses. Resulting in a diagnosis of asthma after i left the military resulting in daily use of a bronchidialotr. This …
One of the worst medical facilities I’ve ever experienced. Every appointment, you’re expected to wait over 2 hours to see a doctor who is running HOURS late. Last time I arrived at 8am, we didn’t leave until 5pm. The staff here have no …
The ER is awful had to go because was severely dizzy from vertigo and was scared ; the only reason I gave one star was the nurse named David was nice , he was wonderful the doctor was awful simply awful like non caring and mean , don’t go …
Seriously, I would only bring a person here if they were bleeding out or having a heart attack. And then I would have them transferred as soon as they were stable. …
I wish I could give them 1 star. They are very rude. Literally the worst customer service I have ever received at a medical facility. Furthermore, some of their policies are hurtful to customers and clearly geared towards turning a profit at their customers expense. I highly recommend looking elsewhere for your medical needs.
ER unable to perform US because no one on staff 24/7. They then REFUSED to attempt to get the needed approval for the US to be performed as out patient.
My insurance company advised me to go to a better ER. So hear I sit for the second time in 3 days trying to get answers about my swollen arm. Possibly a blood clot?
I am not one to normally leave reviews but I kindly don’t want others to waste their time here at least for a covid test 🙂 I went two days in a row to get the pcr testing. The first day I waited over 30 min after calling to let them know I …
The ER here is the worst I’ve ever seen in my entire life. Dropped my roommate off here. She has COVID and am in the WORST pain she has ever felt EVER and is having a hard time breathing. She keeps vomiting so she can’t keep medicine or …
I went to HRMC for several years. The nursing, radiology and lab staff are excellent. The administration and doctors are not. The nurses were a great comfort to me. The doctors were indifferent. The last time I went there, one of the …
Billing is a joke!!!!!
Account not properly handled. Payments regularly made, balance going up, payments not being deducted from the balance the since the beginning of the year.
Out sourced to El Salvador, hospital no help.
Very kind staff!!
They took the wrong foot.
Almost killed my teacher.
Idk
i what live at heart land hospiltal forever
Come out as torturing your region and then I’ll return to this hospital
MaryAnn is the absolute best ER nurse!!!!!!!
I will NEVER use this hospital again.
A lot of harrassment is allowed and supported at this facility.
They have a nice looking building. That’s what the 1 star is for.
Staff was great, that treated me very well, very accommodating
Awful hospital never come here without having a issue don’t recommend this place at all go somewhere else
Honestly the worst experience they seem very unorganized
Absolutely awful hospital.Doctors are quacks.Please go somewhere else before considering this awful place.A Band-Aid hospital if even that
Went to Er this am Everyone was great. No wait . Have the flu.
Awful dirty rooms and rude nurses. Not very caring at all
Was there from heat exhaustion staff and doctor was great and the food was wonderful!!!
Treated like a number, rude nursing staff. Probably will not return.
Would give it ZERO stars if I could. I have never talked to anyone in the area that has had a good thing to say about this place.
Very nice staff, very accommodating.
Doctors and nurses were very nice.
People working there giving personal information out to people not authorized. Reception desk is really bad about this.
Im having severe kidney pain. I need pain medication
Mandy in Mammography was absolutely wonderful and very informative. 10/10
this place is a joke, i have been in this hospital for contractions and they know i live far out in the country and they send me home anyways i dont recomend this hospital to anyone its a freaking joke as a say again..
Great service very quick to get in and be seen, was referred to come here by the local VA.
Had a good experience having a baby here. The real big thing they have a problem with is lack of breastfeeding education.
Such a crappy hospital. Been waiting in the room for over an hour and not one person has come in. I will NEVER come back to this so called “hospital”. Such a waste of my time.
Better than some hospitals
Had to walk in 95 degree heat , because they had no shuttle, with a bad knees the are worse now, I don’t recommend using them
Consistently take good care of a family member who can’t seem to stop making poor decisions. HRMC pretty much keeps them alive.
the worst hospital experience I have ever had. downright neglect. I will be contacting the medical board about this horrible experience.
Kitchen staff takes tremendous pride in taking care of the hospital employees and it shows. Thank you, Chef Wayne and team!
The staff was very nice the food was good i was there almost 3 day’s very nice hospital the care about you very friendly they took very good care of me
Friendly greeting and quick to get in. Great people in suite 101. Brandy, Jazz and Nicholas were friendly and most helpful.
Went to the ER at 930 at night. Was able to get right in….nurses were so personable and provided quality care! Milton the NP WAS AMAZING!!!!!
Should not take 30 minutes until a receptionist is ready to check-in, especially when I can see there are 4 of them milling about. …
I can’t say enough great things about the care I received from the same day surgery team, OR team, and Dr Casillias! From the moment I walked in the door everyone was great.
Dr. Hamdani was very thorough! His bedside manners were very good.
The staff was very polite and positive, they made my stay very comfortable and were above and beyond!!!
Totally inefficient system. Support staff not well trained. Makes you wait in exam room without window for an hour. Very happy with Dr. Mwanza.
I have been admitted for asthma respiratory is fabulous but the nursing staff doesnt do the rounding like there suppose to an when you push call light it takes 30 mins for them to respond so then makes you late on medicine i have some good experience an some bad just need to work on nursing staff answer call light faster
The ER dr was not very professional and one rn didnt know how to flush a port. Fast er service by the nurse who ck me in. Long 3 hours
I came in here because of aome back pain after a car accident i was in. They treated me immediately and were very kind and supportive about my fear of needles. They explained everything to me.
Had outpatient procedure on Friday. Staff friendly, helpful and caring.Explained everything step by step. Glad I choose Heartland to have it done.
Stan, Susan, & Kevin took good care of me through my treadmill stress test. Thank you
I had EXCELLENT service from Dr. Gorski and her staff! My first surgery so I was nervous but they were fantastic. Thank you!
The doctors and nurses there are amazing. I had nurse nancy tonight 9/22/19 and she was amazing talked me through everything and made sure i had what i needed. Thank you
The most unprofessional hospital I have ever seen, when my sister gave birth the doctor came in for the last five minutes and caught the baby. The nurses were barley in there.
Goto Herrin or Carbondale. Most of the nurses, drs, etc. of HRMC are great. The logistics side is a joke. Their fees are all “secret” and they won’t release them, even under court order. This hospital is the only one in the area that is “for profit” if that tells you anything. Go somewhere else is my advice.
This place was AWFUL, I had my 4th child here, only because Good Sam in Mt.Vernon doesn’t “tie tubes”… Worst experience of my life… What should have been enjoyable was ruined by hateful nurses and one that refused to give me any pain …
1. It takes too long to be seen in the emergency room
2. All doctors and nurses need to read up on PNES Seizures I’m sick of going to get help and can’t because they don’t know anything about my seizures and don’t know what to do!
My husband Michael Darin was just released this am after 3 days in ICU…absolutely amazing staff..amazing and compassionate nurses…best thing ever was not just the excellent care he received but the way we were kept updated on his plan …
My experience with this hospital has always been nothing but outstanding!
I went in for chest pain and nausea . I laid in the er for hrs . they told me they were going to keep me then turned around and couldn’t get me outta there soon enough as they practically shoved me out the door. 🙁
Had a same day surgery today.. I cannot tell you how well I was treated and looked after . I am very impressed with their services.way above my expectations Carl martin
Took my daughter she had seizure last Saturday they drawled blood work put the wrong name on and had come back and take more blood from her cause they screwed up and top of that they did not even contact you her doctor in st.Louis . I am definitely not Impressed with that hospital at all
We are so pleased with Heartland, great doctors and medical staff. My husband was admitted to the er for heart concerns, the in ICU for 3 days and received great service.
Staff was great! Explained the procedure and what I should expect. The only issue I had was when I saw my bill! Good thing I was sitting down! Sticker shock!
Had a procedure done in same day surgery, and the staff was AWESOME. They all were very helpful, nice, and very understanding. Way to go guys! Keep it up!!!
I am at heartland for blood work. As usual my wait is lengthy. Soon to be over an hour. I moved
through registration quickly, but the delay at lab. Something that I believe needs to be looked I to.
Had out patient surgery last week At Heartland. The staff was very nice and professional, the hospital was clean and organized. Overall a good experience.
The er Was good to my mother is 81 by the way. when she went to the 3th floor the the disrespect for my mother strarted the nuse was a RealMEAN woman . the nurse made my mother cry and was very nasty to her and us. Mother never going back …
Arrived 7:30am per instructions, starving per instructions for virtual Colonoscopy. Only place in southern Illinois that this procedure is done they say. 10:30am the radiologist arrived at the hospital. Spent 3 hours smelling breakfast from …
I am sitting in the waiting room with severe pain in my back and my abdomen. Had a colonoscopy Thursday and put it off for 4 days finally had enough sat in a wheelchair and been here for quite a while and not even been looked at. I guess …
My beautiful granddaughter was born here. 💜 everyone took exceptional care of both our daughter and granddaughter!!! We truly appreciate the nurses in labor and delivery!!! They were amazing!!! …
Radiology department was absolutely fantastic! Professional, kind and extraordinarily sympathetic to my medical/physical needs.
Slow,slow,slow . Waiting for blood work, does any body work here !! Can’t even get registered. 35 minutes and still waiting. I think next time I will to go Herrin Hospital. The employees are trying their best , but they are definitely short staffed and that is the Administrations fault.
I am very un happy with this hospital. my father was there and he had called me and told me he had a seizure on his bike and fell. I called the hospital they did not want to tell me any information on him. I stated I was his poa which by …
Staff was great! Billing was little slow and high. In fact my insurance rep was amazed at their fee base schedule. Too bad they are the closest for emergencies, so limits options 🙁
There seem to be some bad reviews on this hospital, but let me clear things up…. This hospital is amazing and that means from the registration to the Dr. The nurses are polite and very caring. My nurse Shannon was wonderful. Dr. Hindi was Great.
I had oral surgery and they were wonderful and answered all my questions before surgery and kept reassuring me that I was doing ok when I woke up. Very caring staff.
The doctor (Dr.Willamson) is a prick. He doesn’t care about his patients. He continuously sent my boyfriend home after him being a 10 which is crucial pain. He doesn’t listen to his patients needs or wants. I Would not recommend going on a …
Kept me in loop as to everything going on. Jennifer was outstanding, really kept me informed and I felt she genuinely cared about my wife’s care. I can’t say enough about care.
I gave it 1 star, because zero stars wasn’t an option.
This hospital is horrible, and certainly shows no hospitality. Rude, ignorant staff , and dirty hallways. …
I am an ederly woman’s advocate. She has a bill she can not pay. I called the business office and I was told they do not give out any extra help because they are a for profit hospital. Now this 87 year old woman gets collection calls every …
Professional and friendly. Got great treatment on my visits.
Was very well taken care of. Speedy service in the Emergency Room. Staff was very friendly and accommodating. Facility was clean and quiet. I couldn’t have asked for better treatment! Great job Heartland!
My wife went to Heartland Regional Medical Center for blood work for an order that was sent from Boston IVF in Evansville, IN, because its so much closer than driving to Indiana for a 5 minute blood work up. …
Stopped in 9/29/15 to get a foam earplug removed that tore in half as I tried to remove it. It took the nurse all of 15 seconds to remove it with a pair of tweezers. All was great until I got the bill a month later. $4000 for the …
i had two surgeries today at marion heartland out patient my nurse amanda was the most kind and caring nurse i have ever had.i hope the admins see this and know the great job she does.everyone of the staff that treated me today was fiirst class.thank you amanda and all the staff
I drive an hour to come here. The staff are friendly and Abby listens to and respects my concerns. Love this office.
This place will kill you faster than coronavirus. If you get hurt or sick in front of their campus, do your absolute best to make it to any other hospital. I’m still suffering more than two years after a botched surgery there.
My husband spent an overnight there. Staff didn’t come in every hour, more like every 1 1/2 hrs. Staff had dirty-looking, wrinkled uniforms. Totally different than a year and a half ago when he was there. Also, friendliness gone from second floor.
This is one of the worst experiences I’ve ever had at a hospital. The staff here are rude and racist and do not accommodate to anything you ask for. Also they discriminate against you for being honest about being in recovery after I was …
I went in with chest flank n sharp pains the doctor was rude and some of the staff also i was in there for 6hrs in pain..the doctor hes a Indian with no professional in him..he left and the other doctor was no better..I kept asking the …
I was brought into icu on Wednesday with a rare but life threatening diagnosis called celiac trunk dissection, this is the first time I’ve been admitted in a hospital and me and my family was concerned if such a small hospital could handle …
Great facility to work at! Top notch staff that display confidence in their areas of expertise. I have been a patient here and I work here and I see the love the staff has for their job which is displayed through their patient care. Wouldn’t work anywhere else.
Admitted for chest pain, many tests later no visit from a doctor and no test results. Barely seen the nurse. Staff was very nice but not very customer service friendly as far as telling patients what’s going on. I guess it’s all about keeping patients in the dark.
No communication. Have paperwork to be at this facility at 7am had phone call day before to be here at 7am. We did as we were told for the virtual colonoscopy with full colonic prep. At 8am i asked why it was taking so long to get …
The nurses were understaffed. Though they tried to be helpful, they were obviously short staffed. My nurse ended up working from that morning until 11 at night because they didn’t have enough nurses to come in. While I appreciate her …
My mother was fot’rtunate in that when she had a heart attack that she was only 3 min away from this wonderful hospital!! She was in the Cath Lab within 20 min! Every one from the Dr,’s youPA’s, RN’ CNA’s, Lab, transport just every person …
I have a few things to stay. I have had to help a friend of my dads that he worked with, he had never been sick until now. I give river to river an A+. I give the chef anf their staff an A+ the meals were awesome at least looked good. The …
I had my son at HRMC in November of 2011 and had the best experience. I am eternally grateful to the nurses and Dr. Nolan for helping my-self and my family through a roller coaster of emotions and a very difficult delivery. My OB nurse Victoria was a wonderful woman who I will never forget.
Why was treated very well while I was there this time. I’ve had some different experiences but this time was a good time on. It’s been almost 4 days there but it wasn’t terrible. They took care of me very well this time
Nurses that cared for my daughter (Lauren & Tiffani) in the Emergency room were extremely kind, showing much compassion, excellent in their job skills, and talking to her making her more at ease. 10 years ago I would have never used Heartland, because of rumors. NOW it’s one of my favorites!!!! Good job Heartland Regional!!!!!
literally, the worst experience I’ve EVER had in an ER. from registration to the doctor. the lab tech was kind and one nurse (unfortunately I didn’t get her name). the nurse assigned to me (hannah)was rude and unprofessional as was the …
This hospital is the best around here in my opinion, they took in my father (who has COPD and emphysema) who had pneumonia. Nobody else would take him because he wasn’t “stable enough”. Even his original hospital VA wouldn’t take him. I’m …
Many of the staff at the hospital are talented and amazing people But this is the poorest ran hospital I have ever seen. If for some reason you are stuck going here just know that if you don’t pay your bill in full you will be sued! even …
I write this post to potentially save you or your loved ones life, but use your own judgement.
I have had several dealing with this hospital, never again. …
My experience was wonderful! I hit the ER with chest pain and what seemed liked a “swarm” of bees entered my room! The care was awsome and medical staff was VERY knowledgeable! Dr Jaffa, Angel RN, Dolores RN, Trudy X-ray and all others in …
6hr in ER which on the night shift it happens but for the family you would think they could provide a descent chair to wait in. After we got admitted the room didn’t even have but one and it was made for a child it seemed. We asked for …
Unbelievably excellent service and professional staff. This is our first time visiting this facility and we are impressed by how quickly we were serviced and checked in. Staff were great and personable and treated us with respect. Reading …
My granddaughter was in the ER at this facility. There is a man supposed to be a s
ecurity guard. He is clearly sick. And he is working in this Hospital sounds like he has covid. This is a clear dereliction! Wth!
My family will never forget that fateful day in May of 2018. We arose to discover our son had a seizure in the middle of the night and continued to have them. The ambulance transported him to Heartland where he was rushed in and treated …
I had a procedure done Friday, July 9, 2021. Everything went as planned. Prep, procedure and recovery all went well. Staff were professional pleasant. I always request Heartland Regional Medical Center. Never have had a bad experience.
Nurse, walked in after having chest pains, was blamed it was due to being on meth!?. Come to find out that he was wrong the doctor had to walk in minutes later after drilling me about it. Was told it was the guy next to me that had meth in …
I tried to give them the benefit of the doubt but their registration is the worst I have seen. I worked at 2 hospitals and have been a consumer of several in this area. 4 trips here, 3 for labs, each appointment took 2 hours. Inexcusable …
My son broke his arm falling off a trampoline. Dr Morgan took care of my son with 6 stars worth of kindness and appreciation for my sons fear and uncertainty. …
In my opinion..Unprofessional. Unsympathetic. Inappropriate,
Medically Negligent.
If you want quality care I would suggest hiring someone in an alley before …
This is for the lab department at Heartland medical center They went above and beyond to help me with a matter when no one else would a big shout out to charity she’s awsome and a caring person went out of her way to help us we need more …
We recently moved into town. My 1 1/2 year old had a scary fall off a play set. Concerned, we decided to take him to the ER here in Marion since it was close in proximity. My wife and son arrived around 5:30p….at 8:35p she walked out of …
I was in the ER with my friend and saw how busy they were but they were so kind to him . Dr HIndi was cool. and the nurse ?Kathy kept us informed the whole time. I would come here if I had an emergency.
thank you!!
Staff Was great I would give them Five stars… As for this Hospital’s Billing department, its a joke. I paid my bill ahead of time(NEVER DO THAT HERE) then after my procedure I get the bill and i had over paid. No big deal i thought they …
This is an odd review for a hospital but BEST CAFETERIA EVER. I mean it doesn’t even make sense how good it is. I recently posted a picture of a sandwich. It’s like going to an awesome deli, restaurant and quick stop all in one. I don’t …
The WORST experience of my life. I will never be back to this hospital. Ever.
(I wanna add that the EXPERIENCE was awful, however the OB nursing staff and is AMAZING!! They were the sweetest people I have ever met. Especially since I was …
Worked there. Worst professional job experience I’ve ever had. Some nursing staff are good. Unfortunately, politics and poor administration allowed poor performance, tied the hands of decent staff and allowed regular harassment, knowingly. Unbelievable experience, but a life lesson of what not to accept.
I feel that this place disrespects and is very inconsiderate of their patients. I am scheduled for surgery on Monday July 13 and have in writing from my doctor’s office that the hospital would call me one week before about when and where my …
I just moved to Marion and had a spell and came to the hospital. They checked me out in the emergency room and found nothing wrong but admitted me anyway. They started running useless test on me to run up my medicare bill. Even though I was …
My story is from years ago but has weighed heavily on my heart. Jan 27th, 1988 I had a baby at Marion hospital. Dr. Suka was my ob gyn.
I was a young mom, only 17. …
Had procedure done today, Amanda was my nurse she is a fantastic nurse! Very good at her job, very compassionate and down to earth, made me feel very comfortable.
I always usually went to the Carbondale office.. a handful of times I’ve had to go to the Marion office. I don’t like they have you see somebody different almost every visit at the Marion office. But my recent visit was the best. The nurse …
Never in my life had I imagined that someone in their time of need would be speedily admitted to a hospital and then completely neglected due to utter incompetence, greed, and hatred. Their nursing staff and on staff doctors are nothing …
I want to give a shout out to Dr. Tellagorry.
I had carotid artery surgery on Feb 23rd 2021.
I was in the ICU for 1 night then came home. …
Dr Beyer, Shelby, and Morgan are wonderful medical professionals offering some of the best orthopedic services in Southern Illinois. I appreciate the care that I received after breaking my wrist and would confidently return…..hopefully I won’t have to!!!
My daughter went there and had a puncture
wound on her arm. They cleaned the wound and she received 8 stiches. They also did an x- ray. We were charged $9,843.80 our insurance paid $3,861.63 and they …
This place is a joke. My daughter got a ring stuck on her hand cause she was allergic to the metal or whatever is in the ring so I immediately brought her to the hospital so they can take it off by the time I got there there was enough time …
So far so good.. my ER visit went very well and all the staff down to my nurse Sarah has been great..Dr Hindi Mustafa was very thorough and upfront about my condition.. …
I had surgery on my stomach and I honestly cannot say enough about how well I was treated. The staff was very professional and caring. I was someone who had heard nothing good about Heartland for years, but after this experience I will …
I just had a nuclear stress test and it was 5 star service!!! I was not at all concerned about the test. But I knew I would just freeze for several hours. They brought me heated blankets! Even covered my arms above my head! The coffee was …
If this was a review only for the food this would be 5 stars. My father was in here twice recently. He’s whole food plant based (WFPB) and minimal processed food, oil or salt. They did fantastic food for him. Lots of variety, …
It is 6:30 pm as I write this from the Same Day Waiting Area. I have been here since 11:30 am because the hospital only staffed two OR’s. There are still 5 Same Day surgeries behind us. At this late time the custodial crew has begun …
This is a joke it says theyr wait time is 21 minutes ha u might as well add a hour to that if not more. There was 3 that’s right 3 people in the waiting room and it took 45 min for the triage nurse to call a name meanwhile nobody was …
I was a patient in same day surgery 4- 21 – 2021. Every staff member I encountered was very professional, courtesy and friendly. While having to be a hospital patient is not something I look forward to, the overall experience was made as pleasant as possible by the entire staff.
On December 28, 2021, I underwent a surgical procedure at HRMC. The entire process went extremely smooth. From the pre-registration phone call to registration on the day of my surgery, the same day surgery experience to the OR experience to …
We’ve received stellar, top of the line care for my husband since he was first a patient back in Feb. I would especially like to acknowledge his nurse, Amanda who is very patient, knowledgeable, and loving. She has been a blessing.
I really hate to give such a bad review because for 90% of my stay it was 5 stars. My last day (discharge day) was plain awful and almost made me drop to one star. Most the staff was great until that day, however on that day I had zero …
I was recently a patient at the same day surgery facility in Marion and cannot say enough good things about them. The nursing staff was superb, they made me feel comfortable and explained every step of the procedure to me. They were so kind and professional. A very good experience.
Just don’t use this hospital for anything! I have an ongoing issue due to negligent treatment from this place . Imaging is poor and P A is extremely incompetent.
I have been to MANY different Hospitals around IL. Heartland is by far the best care I have received. Kind and caring nurses, amazing talented doctors and anesthesiologists so skilled that they can soothe you before you ever enter the …
My surgery at Heartland Regional Medical Center was great. The nurses in surgery were very helpful & good. My surgery went very well, & my recovery is going very well! My orthopedic surgeon did a wonderful job on my shoulder!
I have been having some cardiac issues. I had a stress test, Susan and everyone else was great they get Five stars. I then went through Same day, Jennifer and everyone was wonderful, they get Five stars. I had a Heart catheterization, …
Was greeted warmly upon arrival by Susan Stout. No stress test fear in hands of great team of Stan, Susan and Kevin…..great folks …
Our second visit resulted in a 45 minute wait in the patients room waiting on a nurse or doctor. Neither checked on us the entire time. It wasn’t until, I left the room to find someone to help us. My wife has been trying to update a her …
My sister had a same day surgical procedure here at Heartland Regional. The nursing staff was exceptional. We especially remember Amanda Fager. She was so knowledgeable & friendly. Easy to talk to; and actually her immediate smile put you …
First of all, this was an absolute horrifying time for our family. My father was in the hospital a couple weeks ago and he was in very serious condition. He has AFIB and it has gotten really really bad lately! We live in Harrisburg but the …
Had a septoplasty and turbinate reduction surgery today. The RN Amanda Fager who prepped me for my procedure and took care of me afterwards an absolute sweetheart. Very professional and compassionate. Really enjoyed her company. And I hope …
Awful and rude receptionist. Her name is Alyssa. They should fire her. I never did anything wrong, but she wasn’t waiting on n me when I showed up. She wasn’t at her post when I arrived and then she started yelling at me. She also looks very unhealthy. She looked very sick.
Couldn’t of been a nicer hospital staff while my sister was a patient there. Dr. Oyasu was a very helpful and informative while we were waiting for results. He made us very comfortable and feel like he genuinely cared about what was going on.
I was camping in nearby Vienna Illinois when I had a sudden onset of pain as we were getting ready to go tour the area. By the time we went to the hospital the pain was severe and, as an old ER nurse that’s retired now I had a pretty good …
Staff at Express Care are definitely worthy of five stars. I got sick assisting another account with Covid and knew I did not need to “come in and let everyone get exposed” I called and Mindy Gould arranged a telehealth call with Amy Stanley, NP. I was able to get some meds for symptoms. This has helped me and I am appreciative.
Terrible edicts for a healthcare facility. The staff are beyond ride and unprofessional. I wouldn’t send my worst enemies dog here for treatment, much less a while human being. Abhorrent
Great experience! Awesome staff, they were caring, kind and informative. Couldn’t have asked for a better team.
The nervousness of being in a new hospital and having such a surgery as an …
I went in to same day surgery for a procedure and had a fantastic experience. The staff are extremely friendly and do their best to make the process as smooth and pleasant as possible. They are professional and caring. Shout out to Amanda, who made my day with her great sense of humor, good mood and kindness.
I had an outpatient procedure on 09/02/2021. My nurse Amanda Fager was the best! Very caring and made me feel comfortable before my surgery. The CRNA Logan Oldeni was very thorough and kind. Dr. Mardis my anesthesiologist explained …
I have to get blood drawn at Heartland and usually after hours due to my schedule and insurance. Staff are always so professional and friendly. A special shout-out tonight to Zach in registration and Julie the nurse who took my blood. Thank …
We stopped at Heartland Regional Medical Center on our drive home to the Carolinas after driving cross country for a passing of a loved one. I had a flare up of an ongoing health issue and came to this ER. The staff from the very beginning …
Horrible experience, the two times I’ve been there. Put me through unnecessary testing and then billed me a huge bill. I talked with the same lady FOUR times about these bills. Finally paid it off, only to be sent ANOTHER bill. Called her …
If I were basing this rating on the nursing staff and doctors, then it would have been 4-4 1/2 stars. My adult son had major surgery and they were all great. HOWEVER, the two stars is because the hospital is for profit and it definitely …
I had a same day procedure on 9-14-21,at Heartland Regional Medical Center. I wanted to give a shout out to all involved from the time I arrived 1st thing in the morning ,Susan at the Registration desk was very friendly, kind and …
Had a cardiac cath today and the service was great. From Ryan who drew my blood and Amy who was my nurse in same day and she was very professional and provided excellent care throughout my stay. The ladies in the cath lab, Autumn, Paige …
This is a horrible place to work. The supervisors do not care anything about their employees. They overload their employees with work and overtime with no resignation. I have also been a patient here as well and needless to say, I was …
I had a procedure today in the Same Day Surgery department and it was a great experience. I was a little anxious about my procedure and my nurses were all top notch. They all made me feel comfortable and lessened this anxiety. Special shout outs to Katie, Ann, Lana, Deb and (of course), Dr. Hamdani.
Recently had surgery at Heartland Regional Medical Center with Dr. Beyer. He is fantastic along with everyone in Registration, Same Day Services, the OR staff, and anesthesia. Everyone I met made me feel like a valued person, not just a …
I wanted to give a review of the excellent care I received today at HRMC. Being a healthcare worker myself, I felt in capable and competent hands during my procedure and stay. Everything was explained to my family and me. It helped even …
My wife is currently staying at Heartland and the staff are wonderful. The nurses on the floor are great. She was here a few weeks ago and just a couple of days ago in the E.R. The staff at this hospital have definitely upped their game. …
So I had surgery Friday for a fractured wrist. I was so nervous going in, I’ve never been cut open before. It actually turned out to be an amazing experience. They got me in right away. The nurses were awesome, we were laughing so hard and …
Had surgery and from the moment I registered to my nurses in surgery have been great. The staff genuinely cares about their patients. Nurse Cheyenne has been attentive to every detail of my stay. Kitchen staff Stephanie provided outstanding …
I had a procedure done at Heartland Regional on June 10. From my arrival early that morning until I was realeased later that morning, my treatment by the staff and physician was excellent. Everyone communicated with me very well and made …
We have been waiting here since 940 am and it’s 210pm. My son was suppose to have a scope done and they keep lying saying doctor is almost here. This place is pathetic. Do not think you’re getting out in a timely matter if you choose to use this place.
Just had a procedure done here at the hospital, and of course as everyone usually is I was nervous about it, but I have to say it was not a bad experience at all, the nurses and the rest of the staff make you feel calm and they were very …
First and foremost, let me start by saying, I have always hated going to the doctors office or hospital. That being said, I am eternally grateful for 3 of the doctors and their nursing and surgery teams. They literally saved my life. Dr. …
Horrible hospital that can’t even correctly bill their patients. I’ve never been to IL but have been getting bills from this hospital for years claiming somebody with my same name is getting services there. If they can’t even bill the …
I am currently sitting in the ER with my 94 mother who has had a stroke which she will not recover from. Totally unresponsive. I was told there are no hospitals beds available so she has been in the ER with no pillow in a cold room for over …
My mother has had two surgeries in past 4 months on her back, Dr Baer scheduled a follow up appointment and was incredibly thorough and pleasant and gave insight into pain management. Staff was so kind and helpful. This treatment is what I expect and have always received at Heartland hospital. Thank you all
I am thankful for Heartland Regional Hospital and employees. I’ve had a chronic serious disease with many complications for 24 years so I’ve spent time in many different hospitals and none have treated me with as much respect and empathy as …
I told the ambulance driver to take me to Herrin SIH hospital but he took me to Heartland Regional instead and I am so happy he did. The night time ER staff are the very best I’ve ever dealt with. They were 100 percent efficient, friendly …
I recently had a bone scan at Heartland Regional Medical Center and am pleased to say the technicians, Stan and Suzan, were very concerned about my well-being throughout the entire procedure. Their kindness helped my nervousness. Stan was …
I have always appreciated the nurses, doctors and staff at heartland. My recent visits have been exceptionally warm with caring individuals who took great care of my every need. …
Please what ever you female patients do, do not go to the physical therapy there! One of the younger male guys there was rubbing on me in a very unfavorable way and I felt so honestly scared I couldn’t even say anything I just never went back. Don’t let that be you!
I went for me SCHEDULED MRI and after waiting over an hour I was told that I didn’t have an appointment because the girl in scheduling forgot to list me on the schedule. I will drive to Carbondale hospital now to have this done BUT I WILL NEVER GO BACK THERE ..
FOR ANYTHING!
Absolutely and unexpectedly impressed with the ED & Cardiology Team!
My uncle was transported via Ambulance to HEARTLAND having a heart attack.
From the moment he was brought through the Emergency Department doors, the …
Whoever imagined moving the SIMCA services onto the Heartland campus would lead to a improved health care experience for patients was so wrong. …
So, im a disabled combat veteran with 2 yours in Afghanistan. I was exposed to burn pits and particulate matter at heavy doses. Resulting in a diagnosis of asthma after i left the military resulting in daily use of a bronchidialotr. This …
One of the worst medical facilities I’ve ever experienced. Every appointment, you’re expected to wait over 2 hours to see a doctor who is running HOURS late. Last time I arrived at 8am, we didn’t leave until 5pm. The staff here have no …
The ER is awful had to go because was severely dizzy from vertigo and was scared ; the only reason I gave one star was the nurse named David was nice , he was wonderful the doctor was awful simply awful like non caring and mean , don’t go …
Seriously, I would only bring a person here if they were bleeding out or having a heart attack. And then I would have them transferred as soon as they were stable. …
I wish I could give them 1 star. They are very rude. Literally the worst customer service I have ever received at a medical facility. Furthermore, some of their policies are hurtful to customers and clearly geared towards turning a profit at their customers expense. I highly recommend looking elsewhere for your medical needs.
ER unable to perform US because no one on staff 24/7. They then REFUSED to attempt to get the needed approval for the US to be performed as out patient.
My insurance company advised me to go to a better ER. So hear I sit for the second time in 3 days trying to get answers about my swollen arm. Possibly a blood clot?
I am not one to normally leave reviews but I kindly don’t want others to waste their time here at least for a covid test 🙂 I went two days in a row to get the pcr testing. The first day I waited over 30 min after calling to let them know I …
The ER here is the worst I’ve ever seen in my entire life. Dropped my roommate off here. She has COVID and am in the WORST pain she has ever felt EVER and is having a hard time breathing. She keeps vomiting so she can’t keep medicine or …
I went to HRMC for several years. The nursing, radiology and lab staff are excellent. The administration and doctors are not. The nurses were a great comfort to me. The doctors were indifferent. The last time I went there, one of the …