This is a great company and the people who work there are always willing to try to help you when you need it. I would recommend them to anyone who asked.
Super childish 18 payments on time and one time I missed one I get attitude from some lady I miss my original lady she was nice but unfortunately she caught covid
Great places to get a loan they do everything that can do to help you pay off ya loan great company great customer service and the best employees 5 stars for sure
They are a scam do not business with them thet claim they work with you but in reality you a number to their crooked system brandon lori con artist worst company ever !
I am thankful for the overpriced loan however these employees on the phone are the worst most disrespectful rude feisty bunch of women I have ever had the opportunity of dealing with otherwise go for it if you have no other choice and they do report your credit so I guess every coin has two sides.
So glad i left this place and got another car smartest move i ever made go to coleman kia they actually care for the customer and arent rude and theres no kill switch in the car…Lisa is horrible as well
This place is a scam don’t work with u or anything a waste of time and also money I must say they did me really dirty after the fact of me telling them I would pay off what I had owe them and at that always made my payments and at that on …
Isaac is a good worker and he goes out of his way to help you. Other people need to learn a few things about him because some of the other reps attitude stinks
Awesome place to get a loan from they really treat you like they care they my account specialist Issac always goes above & beyond to make sure my wife & I are satisfied we love being apart of Helm!
They would have gotten no stars of the site would of let me post with no stars, these cockheads lock my car after I paid the payment late. The crazy thing is I called and told them it was going to be late and I still paid.
Had the worst experience with helms associates , Dan the financial manger is very DISRESPECTFUL he does not value his customers and will NEVER get business from me EVER! I’d advice anyone going for an auto loan they should not go here !
My account manager is Lori and they have always world with me when I needed help and even if she is not in someone finds a way to help me out. Love their services
This company is excellent and very professional, they have helped me out for the last 4 years,since i have been dealing with them!!! Isaac is an excellent worker.
I chosen 5star bacause of Isaac the account manager he the best hands down getting a used car note was the worst thing I ever did but I had Isaac to help me though it all Iam thankful for that and him being my account manager cause them …
I have the “GREATEST” Associate working with me, “THERESA”…..my father became ill and unable to pay his auto loan so I had to take on his responsibility along with mines…the road has been rough….but at the end of the tunnel there was …
Please don’t go here this is a warming got a car from here almost 3 yrs ago a 2006 Ford I was a new license driver and they played on that theses ppl do not have your best interest so I paid 17,000 dollars for a car that was over a decade …
They are horrible I wouldn’t recommend them I just purchased my vehicle in July never late with a payment in August I had surgery still managed to make my payments up until Sept 28 when I had to be put on bed rest due to complications of my …
I can give them 4 stars because of Issac he goes above and beyond and is always courteous if you get him as your account manager you will have a great experience
DO NIT DO BUSINESS WITH THEM AT ALL !!!!!
They don’t care about the customer at all, they don’t understand that sometime life takes a unexpected turn and they will shut your car off ASAP. I’m willing to have a repo on my credit I don’t care anymore at this point !
Isaac has always been so helpful whenever I’ve had a question or a problem. He is so courteous and really goes out of his way to help out his customers.
During my time with helm associates I wouldn’t have asked for a better accountant Isaac is the best I give him A + credibility he understands I. Does everything that he can to assist , he shows he cares in try’s to make things on both ends …
Oh my God. The worst place ever! They will rob you blind. They will sell you a old car. Usually 7 to 13 years old. Give you a ridiculous interest rate and try to make it like they are giving you a deal. So if you’re desperate for a car please resist the urge. YOU WILL REGRET IT!
Issac is an amazing accountant to deal with he is very understanding of the needs of the customer… He makes dealing with Helms very easy …Thanks Issac for all that you do !!!! Your greatly appreciated
I want to give a shout out to Jessica the account manager at helm associates, she da best account manager there, she was a big help when I was @ rock bottom, came thru always. If I could recommend anyone it would be Jessica.
Every phone number they give is to a car dealership! They are just like sales people!! They play games give you the run around! Terrible customer service and very miss leading! DO NOT CALL THE 855 NUMBER THAT IS POSTED ON THEIR SITE!! IT IS …
Theresa is the best account manager she helps you find away to overcome all obstacles even when I wanted to give up she didn’t let me she took time out of her busy schedule to help me find a way to get back on track unlike many people who are just worried about getting the money she’s genuinely interested in helping you out.
MR. ISAAC is amazing. I HAD A COUPLE OF HICCUPS ALONG THE WAY AND HE WAS SO ACCOMODATING. Helms associates has excellent customer service and I WILL RECOMMEND ISAAC AND THE COMPANY TO ANYONE. Isaac is very understanding and has gone above …
I just got this car which I love ,but I decided to open up a new bank account which caused my job to mail out a paper check instead of direct deposit my payment is due today and my check arrives tomorrow and the guy I spoke with on the …
Isaac is the best when my brother past away he was not only supportive but he understood sometimes when things happen you can’t always make a payment on time. Keep up the good work and thanks again
Isaac folly was my loan officer and he was the best loan officer anyone could ever ask for he should get one hell of a bonus check or a raise even when my car was totaled and I was mad he always treated me with respect I’m going to miss him …
They gave me second chance when noone else would. They worked with me through my disablity. They offered great services such as an outstanding warranty and vehicle locator that got me discounts on my insurance.
My name is Carol Burke I do like to go by Carrie, I just wanted to say a huge Thank You to everyone involved with my loan! I paid it off yay and with perfect payment’s the entire time. But if it were not for everyone here and the kindness …
Great customer service, Great people. My agent Lourie is the best. In my time of need, she helped me and my family. We appreciate you and Helm Associates.
Thanks
My account manager Theresa is the best she literally works with me to the end with all situations. She definitely has made my experience with Helm great so far.
First of all Lisa D. Is the absolute best! I mustve called her every week to rearrange my Payne ts and she helped me with ease. Made my life easier. Whenever I speak to Lisa I know that I will be taken care of. So much that whenever she is …
Never purchase a car from B&B Automotive to be ripped off by Helm Associates with their outrageous prices for payments on subpar cars that need more maintenance & work to be done on them than average. A total waste of your money
Helm Associates have been very help with helping me to build my credit.. my account specialist Lisa is amazing.. she’s very patient and she encourages and compliments me as a good customer.
Every phone call made to or from these people is pure ignorance! They try to talk down to you as if you arent a person same as they are! Royally screwed me on my car deal but i was too stupid to realize it at the time. Poor communication …
I can’t say enough about my person that takes care of my account ( Lisa ) she is always Polite and always understanding !
She makes doing business with Helm a real pleasure and is a real asset to your company I think 😊 …
Worst company I have ever worked with. They threaten you and laugh at you if you have to make a payment arrangement. My case manager Maria told me because I was returning my vehicle “I hope nothing happens to your new car”. The most rude people I have ever dealt with customer service wise.
I have NEVER experienced such wonderful customer service. In a time where people/businesses can be so cold, Helm actually treats people with kindness and dignity. I wish I could give a higher rating than 5 stars.
These people are truly ridiculous! I thought they were pretty cool when I first started with them January of 2017 I really needed a car and being a new driver I was excited to get a car didn’t even notice how they’ve been getting over I’m …
Let me start of by saying when I first purchase my vehicle at b&b Auto not one time they told me they was a buy here pay here company they got me good I’m on disability and making me pay 13000 for a 2008 Dodge caravan it’s only worth 900 …
My account manager Megan was very patient and understanding with me. She was very professional and took the time to be very helpful in my time of need. Great job and big thanks to Megan!!!! 🙂
Helms Associates has helped me obtain two vehicles, I’m very pleased to have an account manager like Issac he’s very helpful and understanding, by far the best person on Helms team. Thank you Issac for all your help.
I’ve been having a great experience with Helm Associates my credit score is on the rise and my account manager Jessica Morrow is just great helps me out alot she takes her time to inform me about my loan and where im headed thank you Helm Associates!!
I want to thank helm associated so much for what they did for me the service is great Amy and Mrs Theresa my loan manager are awesome if I ever get to trade my car in I will. Definitely Go back to them the importance is Communication And they will help and work with you
Our customer service agent Lisa has bent over backwards for us numerous times. My wife and I have been going through some really rough times lately with her health and my job. Without their assistance I will be completely stuck without a vehicle. Thank you thank you thank you you guys are the best! 🙂
Things hasn’t been easy for me lately. But through the patience and understanding of Theresa Massey, I feel confident and assured that the weight of this moment has been lifted. Anyone else might have written me off as a dead beat. I am greatfull to have her as an account manager with Helm Associates!
B I G THUMBS UP TO JESSICA ! She helped me when times were tough and helped me keep my car. Helm associates are very friendly staffed. If you’re looking to get a car, Helm Associates is the way to go!
Terrell S
The account manager Maria is extremely rude. I have been making my payments on time. I call a whole week ahead of time just to SEE if I can’t make an arrangement for my carnote on the 19th. She proceeds to tell me that it is a default on my …
Helms Associates associated with B&B Auto do not care about you and your daily struggles. I lost my job and asked them could I get a couple days to make the money. They said “no” and turned the car off anyways. I’m so frustrated with the …
Great people, and great service! They are definitely willing to work with you and help you get into a vehicle! This company has been good to me since I first started dealing with them in 2016. I highly recommend these guys!
If I could give them a -star I will. Worst customer service I’ve ever experienced. I will never recommend anyone to them at all. I wish the BBB would shut them down and for good. You finance thought them and they would not let you lower your payments refinance. Please people do not get a loan from them.
The absolute worst lender/company to deal with! I’ve dealt with them in the past & they were ok. It seems in the past year or so thet took a deep nose dive down! That Lori , account supervisor is ignorant as ever, she talks over you, don’t …
Helm associates are great and very helpful . My loan manager is Lori Tonner and she is wonderful. I recently had a medical emergency and was out of work and they worked with me and made sure i still had my car !
This company took 2 payments at the same time , yes I had late payment history but I catched up, people have their struggling moments in life now and then but. I called them up about it and they said sorry because of our automatic payment …
Very rude and unprofessional customer service!! I was charged $14000 for a vehicle that was only worth $2000. I am currently seeking legal counsel as I feel as I’ve been sold a lemon. The vehicle will not start and this is the 4th issue …
Purchased a 2007 Toyota Camry from them back 2016 which was a lemon! Selling me a car that’s been in an accident and then to top it off my credit score didn’t rise as they said 100 points or more with on time payments. My loan was done with …
I have just made my final payment on my car. This is my 3rd time using Helm and I have never had a problem that wasnt resolved quickily. My acct rep Jessica was extremely understanding and helpful to me over the last 2 years.
Me and my wife bought a car a little over 2 years ago and helm assoc was the bank used for the loan. We had jess as our first account mannager and she was beyond wonderful and helpful 100 stars for her. Then a little over a year ago Issac …
Just wanted to recommend this place for such tremendous customer service. More so directed to my account manager Isaac Folly, Mr Folly has gone above and beyond his call of duty for me on many occasions. As he still maintained his dignity …
I never write reviews. But I never experienced disrespect from a company how I experienced dealing with this company. From my account manager Lisa to her manager Dan…. very aggressive and hostile. Withdrawing money out my account when …
Great experience I truly can’t say one bad thing about dealing with them for almost four years and through two cars. My account manager Theresa is the best. Would recommend them to anyone looking for a vehicle.
I’ve had a car with this place for almost a year and a half. When I got the car it was 9600. After A WHOLE YEAR.!!!! It’s still at 9600. I don’t get it. I’ve been wasting my money paying 218 every 2 weeks and it’s not going towards …
I truly appreciate my account manager Isaac!! Always polite, great customer service and very respectful, even when he called me early in the morning. On my second vehicle with this company and have been satisfied from day one.
I am scheduled to have my car towed tomorrow and I have lost 2 jobs over them everyone told me they are going to sale the car and report it to the IRS to force you to pay them I was a fool to do business with this company and regret giving …
I’ve had a loan with helm associates for a little over a year. My payments have always been on time. A few weeks ago I resigned from my job due to military reasons. I called my loan manger Theresa and informed her of my dilemma. She was …
My husband and I have been using this company for almost 2 years. We have great pay history. And if we say hey this is what we have can you bear with us and we will have the balance. We get told not to pay another bill so we can pay them. …
I’ve been a on time paying customer for almost a year. I don’t have anything GOOD or GREAT to say about my accounts manager “THERESA” !! She is the most unpleasant, cold hearted, non-caring individual I have ever come across. Her customer service skills are horrible, every encounter has been very unsettling and very upsetting!!
Brandon was excellent, my car was impounded and he acted promptly in getting my vehicle out. Their recovery assistance program is great. Most car dealerships does not offer the recovery service but Helms does. Thanks again Helms
I have been finacing with Helms, going on four years. Issac is my account manager. He has worked with me on several hardships i have faced. I just committed to another car loan and im so grateful for all that he has done for me. We have our …
I don’t know what going on if it’s B &B or helm but I bought a truck from them and in two years has had two engines put in and one transmission and the transmission just went again I have made my payments up until this point but I’m am …
Helms Associates is the worst!!!! I wish that I never left the company I was with prior. They never and I mean never work with you. They don’t understand that sometimes in life things can come up unexpectedly. My payment was due on a Friday …
The most pathetic company I have ever dealt with. 2 years of on time payments and never late. I get laid off and was waiting for Unemployment to kick in and they shut my car down after ONE FULL BUSINESS DAY LATE!!!!! …
Issac is the best accountant to have hands down. He’s very understanding and will work with you to the best of his ability. I had to make an payment arrangement and he was so helpful …
Worst place ever to get a car loan from. If you are ONE HOUR LATE on paying your car loan payment, and yes I said ONE HOUR LATE, they will send out a signal to your vehicle’s tracking device and disable the starter so you can’t drive your …
we’ve had this company for 5 years and our last year has been absolutely terrible. They’ve messed up my husbands credit by removing a previous auto loan from his credit file which dropped his score by 100+ points. We paid $20,000 for …
I purchased a pre owned Lexus from B & B almost 3 years ago. I never missed a payment , the program does work and my credit score rose 120 points. I am presently financed with a bank and in 2015 Luxury Vehicle. The program works if you will …
I came to this organization because no other car company would sell me a car do to the fact that I didn’t have good credit nor have I ever had a loan in my name. And I desperately needed a vehicle to get back and forward to work. So they …
The associates at Helm Associates helped me out so much from day 1. They are friendly attentive and very professional. Teresa was very kind and always had a positive answer to all my problems. When I went to go retrieve my car Brandon …
Not a place I would recommend at all, my car was totaled back in January after having to call multiple times for a letter of detachment from the car loan I received it a month and a half later. …
I posted a review a lil over a month ago. The review I posted was definitely negative but it was how I felt at that time. I can honestly say over a month later I really really do not feel the same way. My account manager Lisa is really not …
I’ve been a customer with helm associates for a year and the experience has been a a great disappointment. I’ve frustratedly delt with two trash account managers by the name of LORI & LISA! I’ve gotten my car cut off AFTER I’ve made my …
I called helms associates to ask a question about my current auto loan because I had a few concerns. I spoke to a lady name Lisa , who seemed to get very upset with me because I was asking a question about something I needed more knowledge …
Helms Associates has really gone above and behind for me. I was late making a payment, all I did was call them up and they worked with me. I have always made payments on time, so when I came to them with a problem, they made a solution that …
Jessica my account manager has been excellent! I switched from a teaching job to septa and she made sure I had a few extra days to get my first check and make my payment! I have no problems with her or the deal I got !!!
This company is TRASH and predatory lending at its best! The worst decision I’ve made while desperately search for a new car was sign a contract with them and b&b automotive! I don’t care how desperate you are please go elsewhere… their …
If there was an option of no stars I would put none!! These people are idiots. I called to take a card off my account so my husband can send them money and they charged my card anyways leaving me with nothing for the week. My account …
Financed a car , and it got repoed a a few days after payment was late , been calling to make a payments hasn’t been a full two weeks even and they are denying me payment , and they left us stranded in another state we have no way home , …
I don’t write reviews but i just want to say that Helm Association is the best i been with them for a year and they are the best of the best especially Isaac he’s my account manager and he’s awesome. Very respectful, understanding. I will recommend anyone is a very good and it helps build up ur credit..
I have been dealing with Helm Associates for over 2 years. They have always been kind and courteous when I call them. My account manager Theresa Masi is the nicest person to talk to she always takes the time to help me when I call her.
I have had my car since 8/2015. The transmission went in 1/2016. The repair shop had it for almost a month. I still was responsible for the car note. And paying people to take me to work and other places. The air conditioner does not work. …
Honestly I have no idea whether this helps your credit score but i do know my account manager has been a God send. I have litterally had the roughest year ever and no matter what it seems like Lisa has been there every step of the way. I recommend this company to anybody with a low credit score.
I financed a car from bnb automotive in January of 2017. The loan is through helm associates. Since the day I picked up this car the check engine light has been on. I have taken it to the dealership as well as their warranty scam artist …
I really want to say that I really appreciate my account manager Mr. Issac Folly because he always go above and beyond to assist me . I would definitely recommend anyone whom is trying to purchase a vehicle and want to build their credit to go with Helms Associate.
I’ve been with Helm for a very long time. I’ve had to finance 3 different vehicles thru them. They are great. Easy to make payments whether over phone, online or in person with the smoking hot receptionist Amanda. Lol. Jessica is my …
I’ve been reading some customers comments, and unfortunately I don’t have the same kind words. Maybe if I had Isaac as my account manager I would. However, I called in today and was treated rudely by some woman (wish I knew her name). It …
I have been with Helm Associates since 2012 and this is my second vehichle. Over the years I’ve had several Account Managers and I must say Isaac is the best! He understands the unexpected things in life happens and is always willing to do …
I purchased my car in May 27, 2014 and just made my last payment on May 12, 2017 I’ve been so happy with all the attention and the help that I’ve have gotten from the staff of Helm Associates. Thank You Theresa and Rachel for all you’ve …
I personally think that Helms is an excellent choice for financing a vehicle. They were great when I had trouble with payments and even helped when my vehicle was impounded! Helms is the best, with a $100 deductible, Helms has repaired …
This is a buy here pay here I didn’t have knowledge of that when getting the car they just tell you they have a bank that will finace you. They are vultures , I sent my friend to get a car and she got a repo in lest then 30 days. And they …
Helms’ customer service is excellent but I still found it difficult to rate Helm Associates higher than 2 stars. Although I was able to finance my vehicle it was 12 years old when I bought it and I paid triple the value of the vehicle. Now …
My account manager David has been so great to me during this period. He is short and straight to the point but he is always understanding and helpful and does his job. Life happens and i felt he underatood that. I just want to tell him …
Received a loan through this place for a vehicle. I paid every single payment on time not a day late. I went to buy a new vehicle from a different dealership. The dealership sends the payoff check from the loan that I had the with helm and …
I highly recommend Helm Associates to anyone looking for a car loan. From day one it has been a pleasant experience. Everyone there treats you with respect. They understand things come up and work with you to resolve any issues. My account …
I got my car a couple of years ago when my credit was very bruised. Two years later my credit is excellent due to the fact that Helm actually reports payment history to the credit bureau. Isaac was always a great help the couple of times I …
My account manager Theresa has been an angel and a saint with helping me manage my payments threw a rough patch that i had in my life. She wad patient understanding and insightful!! I believe because of her kindness and her approach with everything i was able to get back on track with my payments!
Theresa was the most helpful person with my first car buying experience. She should get a raise for the patient’s and her personality she made this easy for me to recommend yous to other people. Ty b&b for the help on buying my first car …
This us my third car with helm associates. Great company. Isaac is the greatest associate by far. He’s always respectful, helpful and very understanding. I’ve only had to arrange my payments a few times and he never gave me a hard time. I highly recommend using this company for purchasing a new car. Isaac is A+++++
I must say that I’m very much pleased with Helm Associate. That has a lot to do with my account manager Isaac. From the very beginning he’s been nothing less than amazing. 2017 became a very hard year financially but he assured me every …
My account manager ,Lisa has been nothing but amazing . She will always answer my questions and give me the best info possible. I recently had a family emergency which put me in a financial situation, i was able to talk with Lisa and she …
Helm has been great to work with. I’ve had a loan with them since March of 2016 and I have had nothing but positive experiences. My account manager, Jessica, has been excellent! She’s always quick to answer her phone and she’s extremely …
I’m not one to write reviews but I had to share my experience with Helm. I’ve had a loan with them for over 2 years and Jessica is my account manager. She has truly been a pleasure to work with. Jessica has helped me on multiple occasions …
Really great customer service! I spoke with Jess the other day because there was a problem with my paycheck. She was kind and understanding about my situation and gave me plenty of time to make my payment without any penalties. They’ve …
All my adult life I’ve had excellent credit and never had any problems purchasing a vehicle. Due to some unfortunate life events my credit score went down and I no longer could go wherever I wanted to buy a car. Then a friend told me about …
I have never had a bad experience with Helm Associates. My accounts manager Isac has always been kind and courteous. He has always been very professional whenever I had an issue. If you communicate with them that will go above and beyond to serve you as a customer. Great company hands down.
My experience with my account manager Jessica at Helm has been stellar. One of THEE best customer service experiences I have ever had, especially as this is my first time financing a vehicle. She is professional, personable, and a pleasure …
Never answers the phone and when I put on weekly auto debits from my debit card. I still have to call because they don’t take it out. Hire more people for Chris sake. I’m sure we have all more important things to do than call Helm 20 times a day until someone answers.
I’ve had a loan through Helm Associate since 2018 after I purchased an SUV at B&B Automotive when I was desperate for a car and not thinking clearly. It was an overpriced lemon that I brought back in less than 15 hours with a failing …
Company switched hands a few months ago ..if you have automated payments you now have to make sure they are taking it. Or their incompetent finance manager, Isacc, will take several payments at once putting your account in negative because …
They are the WORST!!!! Never pick up the phone. They are the dumbest bill collectors ever. They turned my car off for $3.58 cents!!!! And said we can’t take anything less than 10 dollars. Say yourself a headache and an altercation. The phone goes to voicemail when you’re trying to call in a payment. They are trash.
Brandon is the
Crappy car and crappy service
It’s an alright business.
Isaac is amazing!
GREAT place to buy a car.
PREDATORY LENDER – WORST CUSTOMER SERVICE
Unprofessional rude and cold hearted.
great company and good service
Great people. Very helpful!!! Would highly recommend!!!
They have always help me in my disarrayed life.
Great people and service when needed ty guys for all of ur help
Theresa is always a great help when I call!
Much appreciation to the owner for his accommodation in a difficult and complicated situation.
The worst company ever don’t do it please car buyer it sound good at first but it’s not good
Very helpful and pleasant. It was appreciated too. Thank you very much!
I love them they help you ok so much and understanding
The guys over at Helm are very professional and helped me out when I really needed it. Thanks Guys!
Helm is awesome and they will get approved no matter what
My experience with helm association is good thanks to the help from Lisa she help me with all my problem
I just want to say thank you they really went above and beyond to help me out when I really needed it thank you so much
Isaac is one of the most respectful and helpful employees on the staff
Very poor service and I will never do business with them agine. And very rude do no but a car them
Very great customer service. My account manager was very helpful and polite.
Not bad. Wish they reported to all 3 credit bureaus since the advertise to help build credit.
👍 Jessica Is Great!!! They all provide great customer service!! Definitely recommend this company!!! …
I recently lost my job and my account representative Issac worked with me to keep up with my payments.
Great service and always willing to work with you when you can make a payments with no consequences
I Speak to Issac once a week very intellegent, calm, soft spoken gentle man!! Appreciate his patience..
This is a great company and the people who work there are always willing to try to help you when you need it. I would recommend them to anyone who asked.
Super childish 18 payments on time and one time I missed one I get attitude from some lady I miss my original lady she was nice but unfortunately she caught covid
Great places to get a loan they do everything that can do to help you pay off ya loan great company great customer service and the best employees 5 stars for sure
My experience has been awesome. Can’t say enough good things about this company and it’s employees. They are stellar on my list.
They are a scam do not business with them thet claim they work with you but in reality you a number to their crooked system brandon lori con artist worst company ever !
I am thankful for the overpriced loan however these employees on the phone are the worst most disrespectful rude feisty bunch of women I have ever had the opportunity of dealing with otherwise go for it if you have no other choice and they do report your credit so I guess every coin has two sides.
I have to say that issac s good worker ad willing to work with you when it come to car payments. I appreciated him! 🙂
Isaac is an amazing account manager wouldn’t know what to do without him.
Best regards
Denise Wilson
This is Michael Ruley and I would like to say thar my case manager is the best she always their for me if I need her and she’s a good people person
Jessica is my case manager and is wonderful..She is so helpful and has made my buying a car so easy…Thank you Jessica your the best
So glad i left this place and got another car smartest move i ever made go to coleman kia they actually care for the customer and arent rude and theres no kill switch in the car…Lisa is horrible as well
Theresa is great if I have any issues she handles them.thank you for handling my payment every week.
This place is a scam don’t work with u or anything a waste of time and also money I must say they did me really dirty after the fact of me telling them I would pay off what I had owe them and at that always made my payments and at that on …
Isaac is a good worker and he goes out of his way to help you. Other people need to learn a few things about him because some of the other reps attitude stinks
Worst company ever I hope they never make another penny
Theresa Masi always gives me excellent service. She is very friendly. I would recommend B and B to any car shopper.
Awesome place to get a loan from they really treat you like they care they my account specialist Issac always goes above & beyond to make sure my wife & I are satisfied we love being apart of Helm!
They would have gotten no stars of the site would of let me post with no stars, these cockheads lock my car after I paid the payment late. The crazy thing is I called and told them it was going to be late and I still paid.
Had the worst experience with helms associates , Dan the financial manger is very DISRESPECTFUL he does not value his customers and will NEVER get business from me EVER! I’d advice anyone going for an auto loan they should not go here !
My account manager is Lori and they have always world with me when I needed help and even if she is not in someone finds a way to help me out. Love their services
This company is excellent and very professional, they have helped me out for the last 4 years,since i have been dealing with them!!! Isaac is an excellent worker.
I work with Isaac and he always help me whenever I need help with my account. I would recommend his help to anyone in need. Keep up the good work.
Lisa is our account manager and is always polite, professional, and willing to go above and beyond to help us out. Thank you for all that you do!
I chosen 5star bacause of Isaac the account manager he the best hands down getting a used car note was the worst thing I ever did but I had Isaac to help me though it all Iam thankful for that and him being my account manager cause them …
Rachel is phenomenal, Helm Associates is great. Less then a year left to pay off my loan. Thank you!
I have the “GREATEST” Associate working with me, “THERESA”…..my father became ill and unable to pay his auto loan so I had to take on his responsibility along with mines…the road has been rough….but at the end of the tunnel there was …
Please don’t go here this is a warming got a car from here almost 3 yrs ago a 2006 Ford I was a new license driver and they played on that theses ppl do not have your best interest so I paid 17,000 dollars for a car that was over a decade …
They are horrible I wouldn’t recommend them I just purchased my vehicle in July never late with a payment in August I had surgery still managed to make my payments up until Sept 28 when I had to be put on bed rest due to complications of my …
I can give them 4 stars because of Issac he goes above and beyond and is always courteous if you get him as your account manager you will have a great experience
DO NIT DO BUSINESS WITH THEM AT ALL !!!!!
They don’t care about the customer at all, they don’t understand that sometime life takes a unexpected turn and they will shut your car off ASAP. I’m willing to have a repo on my credit I don’t care anymore at this point !
Isaac has always been so helpful whenever I’ve had a question or a problem. He is so courteous and really goes out of his way to help out his customers.
During my time with helm associates I wouldn’t have asked for a better accountant Isaac is the best I give him A + credibility he understands I. Does everything that he can to assist , he shows he cares in try’s to make things on both ends …
Oh my God. The worst place ever! They will rob you blind. They will sell you a old car. Usually 7 to 13 years old. Give you a ridiculous interest rate and try to make it like they are giving you a deal. So if you’re desperate for a car please resist the urge. YOU WILL REGRET IT!
Issac is an amazing accountant to deal with he is very understanding of the needs of the customer… He makes dealing with Helms very easy …Thanks Issac for all that you do !!!! Your greatly appreciated
I want to give a shout out to Jessica the account manager at helm associates, she da best account manager there, she was a big help when I was @ rock bottom, came thru always. If I could recommend anyone it would be Jessica.
Every phone number they give is to a car dealership! They are just like sales people!! They play games give you the run around! Terrible customer service and very miss leading! DO NOT CALL THE 855 NUMBER THAT IS POSTED ON THEIR SITE!! IT IS …
Been with helm associates since 2015 and Isaac has been great. He has helped me when i was struggling and in between job. Isaac is a great asset.
Theresa is the best account manager she helps you find away to overcome all obstacles even when I wanted to give up she didn’t let me she took time out of her busy schedule to help me find a way to get back on track unlike many people who are just worried about getting the money she’s genuinely interested in helping you out.
MR. ISAAC is amazing. I HAD A COUPLE OF HICCUPS ALONG THE WAY AND HE WAS SO ACCOMODATING. Helms associates has excellent customer service and I WILL RECOMMEND ISAAC AND THE COMPANY TO ANYONE. Isaac is very understanding and has gone above …
I just got this car which I love ,but I decided to open up a new bank account which caused my job to mail out a paper check instead of direct deposit my payment is due today and my check arrives tomorrow and the guy I spoke with on the …
Isaac is the best when my brother past away he was not only supportive but he understood sometimes when things happen you can’t always make a payment on time. Keep up the good work and thanks again
Isaac folly was my loan officer and he was the best loan officer anyone could ever ask for he should get one hell of a bonus check or a raise even when my car was totaled and I was mad he always treated me with respect I’m going to miss him …
They gave me second chance when noone else would. They worked with me through my disablity. They offered great services such as an outstanding warranty and vehicle locator that got me discounts on my insurance.
My name is Carol Burke I do like to go by Carrie, I just wanted to say a huge Thank You to everyone involved with my loan! I paid it off yay and with perfect payment’s the entire time. But if it were not for everyone here and the kindness …
Great customer service, Great people. My agent Lourie is the best. In my time of need, she helped me and my family. We appreciate you and Helm Associates.
Thanks
My account manager Theresa is the best she literally works with me to the end with all situations. She definitely has made my experience with Helm great so far.
First of all Lisa D. Is the absolute best! I mustve called her every week to rearrange my Payne ts and she helped me with ease. Made my life easier. Whenever I speak to Lisa I know that I will be taken care of. So much that whenever she is …
Never purchase a car from B&B Automotive to be ripped off by Helm Associates with their outrageous prices for payments on subpar cars that need more maintenance & work to be done on them than average. A total waste of your money
Helm Associates have been very help with helping me to build my credit.. my account specialist Lisa is amazing.. she’s very patient and she encourages and compliments me as a good customer.
Every phone call made to or from these people is pure ignorance! They try to talk down to you as if you arent a person same as they are! Royally screwed me on my car deal but i was too stupid to realize it at the time. Poor communication …
I can’t say enough about my person that takes care of my account ( Lisa ) she is always Polite and always understanding !
She makes doing business with Helm a real pleasure and is a real asset to your company I think 😊 …
Theresa is awesome! She worked with me over the past few years and i can honestly say shes made my first car loan experience great!!
Worst company I have ever worked with. They threaten you and laugh at you if you have to make a payment arrangement. My case manager Maria told me because I was returning my vehicle “I hope nothing happens to your new car”. The most rude people I have ever dealt with customer service wise.
I have NEVER experienced such wonderful customer service. In a time where people/businesses can be so cold, Helm actually treats people with kindness and dignity. I wish I could give a higher rating than 5 stars.
These people are truly ridiculous! I thought they were pretty cool when I first started with them January of 2017 I really needed a car and being a new driver I was excited to get a car didn’t even notice how they’ve been getting over I’m …
Let me start of by saying when I first purchase my vehicle at b&b Auto not one time they told me they was a buy here pay here company they got me good I’m on disability and making me pay 13000 for a 2008 Dodge caravan it’s only worth 900 …
My account manager Megan was very patient and understanding with me. She was very professional and took the time to be very helpful in my time of need. Great job and big thanks to Megan!!!! 🙂
Helms Associates has helped me obtain two vehicles, I’m very pleased to have an account manager like Issac he’s very helpful and understanding, by far the best person on Helms team. Thank you Issac for all your help.
I’ve been having a great experience with Helm Associates my credit score is on the rise and my account manager Jessica Morrow is just great helps me out alot she takes her time to inform me about my loan and where im headed thank you Helm Associates!!
I want to thank helm associated so much for what they did for me the service is great Amy and Mrs Theresa my loan manager are awesome if I ever get to trade my car in I will. Definitely Go back to them the importance is Communication And they will help and work with you
Our customer service agent Lisa has bent over backwards for us numerous times. My wife and I have been going through some really rough times lately with her health and my job. Without their assistance I will be completely stuck without a vehicle. Thank you thank you thank you you guys are the best! 🙂
Things hasn’t been easy for me lately. But through the patience and understanding of Theresa Massey, I feel confident and assured that the weight of this moment has been lifted. Anyone else might have written me off as a dead beat. I am greatfull to have her as an account manager with Helm Associates!
B I G THUMBS UP TO JESSICA ! She helped me when times were tough and helped me keep my car. Helm associates are very friendly staffed. If you’re looking to get a car, Helm Associates is the way to go!
Terrell S
The account manager Maria is extremely rude. I have been making my payments on time. I call a whole week ahead of time just to SEE if I can’t make an arrangement for my carnote on the 19th. She proceeds to tell me that it is a default on my …
Helms Associates associated with B&B Auto do not care about you and your daily struggles. I lost my job and asked them could I get a couple days to make the money. They said “no” and turned the car off anyways. I’m so frustrated with the …
Great people, and great service! They are definitely willing to work with you and help you get into a vehicle! This company has been good to me since I first started dealing with them in 2016. I highly recommend these guys!
If I could give them a -star I will. Worst customer service I’ve ever experienced. I will never recommend anyone to them at all. I wish the BBB would shut them down and for good. You finance thought them and they would not let you lower your payments refinance. Please people do not get a loan from them.
The absolute worst lender/company to deal with! I’ve dealt with them in the past & they were ok. It seems in the past year or so thet took a deep nose dive down! That Lori , account supervisor is ignorant as ever, she talks over you, don’t …
Helm associates are great and very helpful . My loan manager is Lori Tonner and she is wonderful. I recently had a medical emergency and was out of work and they worked with me and made sure i still had my car !
This company took 2 payments at the same time , yes I had late payment history but I catched up, people have their struggling moments in life now and then but. I called them up about it and they said sorry because of our automatic payment …
Very rude and unprofessional customer service!! I was charged $14000 for a vehicle that was only worth $2000. I am currently seeking legal counsel as I feel as I’ve been sold a lemon. The vehicle will not start and this is the 4th issue …
Purchased a 2007 Toyota Camry from them back 2016 which was a lemon! Selling me a car that’s been in an accident and then to top it off my credit score didn’t rise as they said 100 points or more with on time payments. My loan was done with …
I have just made my final payment on my car. This is my 3rd time using Helm and I have never had a problem that wasnt resolved quickily. My acct rep Jessica was extremely understanding and helpful to me over the last 2 years.
Me and my wife bought a car a little over 2 years ago and helm assoc was the bank used for the loan. We had jess as our first account mannager and she was beyond wonderful and helpful 100 stars for her. Then a little over a year ago Issac …
Just wanted to recommend this place for such tremendous customer service. More so directed to my account manager Isaac Folly, Mr Folly has gone above and beyond his call of duty for me on many occasions. As he still maintained his dignity …
I never write reviews. But I never experienced disrespect from a company how I experienced dealing with this company. From my account manager Lisa to her manager Dan…. very aggressive and hostile. Withdrawing money out my account when …
Great experience I truly can’t say one bad thing about dealing with them for almost four years and through two cars. My account manager Theresa is the best. Would recommend them to anyone looking for a vehicle.
I’ve had a car with this place for almost a year and a half. When I got the car it was 9600. After A WHOLE YEAR.!!!! It’s still at 9600. I don’t get it. I’ve been wasting my money paying 218 every 2 weeks and it’s not going towards …
I truly appreciate my account manager Isaac!! Always polite, great customer service and very respectful, even when he called me early in the morning. On my second vehicle with this company and have been satisfied from day one.
I am scheduled to have my car towed tomorrow and I have lost 2 jobs over them everyone told me they are going to sale the car and report it to the IRS to force you to pay them I was a fool to do business with this company and regret giving …
I’ve had a loan with helm associates for a little over a year. My payments have always been on time. A few weeks ago I resigned from my job due to military reasons. I called my loan manger Theresa and informed her of my dilemma. She was …
My husband and I have been using this company for almost 2 years. We have great pay history. And if we say hey this is what we have can you bear with us and we will have the balance. We get told not to pay another bill so we can pay them. …
I’ve been a on time paying customer for almost a year. I don’t have anything GOOD or GREAT to say about my accounts manager “THERESA” !! She is the most unpleasant, cold hearted, non-caring individual I have ever come across. Her customer service skills are horrible, every encounter has been very unsettling and very upsetting!!
Brandon was excellent, my car was impounded and he acted promptly in getting my vehicle out. Their recovery assistance program is great. Most car dealerships does not offer the recovery service but Helms does. Thanks again Helms
I have been finacing with Helms, going on four years. Issac is my account manager. He has worked with me on several hardships i have faced. I just committed to another car loan and im so grateful for all that he has done for me. We have our …
I don’t know what going on if it’s B &B or helm but I bought a truck from them and in two years has had two engines put in and one transmission and the transmission just went again I have made my payments up until this point but I’m am …
Helms Associates is the worst!!!! I wish that I never left the company I was with prior. They never and I mean never work with you. They don’t understand that sometimes in life things can come up unexpectedly. My payment was due on a Friday …
The most pathetic company I have ever dealt with. 2 years of on time payments and never late. I get laid off and was waiting for Unemployment to kick in and they shut my car down after ONE FULL BUSINESS DAY LATE!!!!! …
Issac is the best accountant to have hands down. He’s very understanding and will work with you to the best of his ability. I had to make an payment arrangement and he was so helpful …
Worst place ever to get a car loan from. If you are ONE HOUR LATE on paying your car loan payment, and yes I said ONE HOUR LATE, they will send out a signal to your vehicle’s tracking device and disable the starter so you can’t drive your …
we’ve had this company for 5 years and our last year has been absolutely terrible. They’ve messed up my husbands credit by removing a previous auto loan from his credit file which dropped his score by 100+ points. We paid $20,000 for …
I purchased a pre owned Lexus from B & B almost 3 years ago. I never missed a payment , the program does work and my credit score rose 120 points. I am presently financed with a bank and in 2015 Luxury Vehicle. The program works if you will …
I came to this organization because no other car company would sell me a car do to the fact that I didn’t have good credit nor have I ever had a loan in my name. And I desperately needed a vehicle to get back and forward to work. So they …
The associates at Helm Associates helped me out so much from day 1. They are friendly attentive and very professional. Teresa was very kind and always had a positive answer to all my problems. When I went to go retrieve my car Brandon …
Not a place I would recommend at all, my car was totaled back in January after having to call multiple times for a letter of detachment from the car loan I received it a month and a half later. …
I posted a review a lil over a month ago. The review I posted was definitely negative but it was how I felt at that time. I can honestly say over a month later I really really do not feel the same way. My account manager Lisa is really not …
I’ve been a customer with helm associates for a year and the experience has been a a great disappointment. I’ve frustratedly delt with two trash account managers by the name of LORI & LISA! I’ve gotten my car cut off AFTER I’ve made my …
I called helms associates to ask a question about my current auto loan because I had a few concerns. I spoke to a lady name Lisa , who seemed to get very upset with me because I was asking a question about something I needed more knowledge …
Helms Associates has really gone above and behind for me. I was late making a payment, all I did was call them up and they worked with me. I have always made payments on time, so when I came to them with a problem, they made a solution that …
Jessica my account manager has been excellent! I switched from a teaching job to septa and she made sure I had a few extra days to get my first check and make my payment! I have no problems with her or the deal I got !!!
This company is TRASH and predatory lending at its best! The worst decision I’ve made while desperately search for a new car was sign a contract with them and b&b automotive! I don’t care how desperate you are please go elsewhere… their …
If there was an option of no stars I would put none!! These people are idiots. I called to take a card off my account so my husband can send them money and they charged my card anyways leaving me with nothing for the week. My account …
Financed a car , and it got repoed a a few days after payment was late , been calling to make a payments hasn’t been a full two weeks even and they are denying me payment , and they left us stranded in another state we have no way home , …
I don’t write reviews but i just want to say that Helm Association is the best i been with them for a year and they are the best of the best especially Isaac he’s my account manager and he’s awesome. Very respectful, understanding. I will recommend anyone is a very good and it helps build up ur credit..
I have been dealing with Helm Associates for over 2 years. They have always been kind and courteous when I call them. My account manager Theresa Masi is the nicest person to talk to she always takes the time to help me when I call her.
I have had my car since 8/2015. The transmission went in 1/2016. The repair shop had it for almost a month. I still was responsible for the car note. And paying people to take me to work and other places. The air conditioner does not work. …
Honestly I have no idea whether this helps your credit score but i do know my account manager has been a God send. I have litterally had the roughest year ever and no matter what it seems like Lisa has been there every step of the way. I recommend this company to anybody with a low credit score.
I financed a car from bnb automotive in January of 2017. The loan is through helm associates. Since the day I picked up this car the check engine light has been on. I have taken it to the dealership as well as their warranty scam artist …
I really want to say that I really appreciate my account manager Mr. Issac Folly because he always go above and beyond to assist me . I would definitely recommend anyone whom is trying to purchase a vehicle and want to build their credit to go with Helms Associate.
I’ve been with Helm for a very long time. I’ve had to finance 3 different vehicles thru them. They are great. Easy to make payments whether over phone, online or in person with the smoking hot receptionist Amanda. Lol. Jessica is my …
I’ve been reading some customers comments, and unfortunately I don’t have the same kind words. Maybe if I had Isaac as my account manager I would. However, I called in today and was treated rudely by some woman (wish I knew her name). It …
I have been with Helm Associates since 2012 and this is my second vehichle. Over the years I’ve had several Account Managers and I must say Isaac is the best! He understands the unexpected things in life happens and is always willing to do …
I purchased my car in May 27, 2014 and just made my last payment on May 12, 2017 I’ve been so happy with all the attention and the help that I’ve have gotten from the staff of Helm Associates. Thank You Theresa and Rachel for all you’ve …
I personally think that Helms is an excellent choice for financing a vehicle. They were great when I had trouble with payments and even helped when my vehicle was impounded! Helms is the best, with a $100 deductible, Helms has repaired …
This is a buy here pay here I didn’t have knowledge of that when getting the car they just tell you they have a bank that will finace you. They are vultures , I sent my friend to get a car and she got a repo in lest then 30 days. And they …
Helms’ customer service is excellent but I still found it difficult to rate Helm Associates higher than 2 stars. Although I was able to finance my vehicle it was 12 years old when I bought it and I paid triple the value of the vehicle. Now …
My account manager David has been so great to me during this period. He is short and straight to the point but he is always understanding and helpful and does his job. Life happens and i felt he underatood that. I just want to tell him …
Received a loan through this place for a vehicle. I paid every single payment on time not a day late. I went to buy a new vehicle from a different dealership. The dealership sends the payoff check from the loan that I had the with helm and …
I highly recommend Helm Associates to anyone looking for a car loan. From day one it has been a pleasant experience. Everyone there treats you with respect. They understand things come up and work with you to resolve any issues. My account …
I got my car a couple of years ago when my credit was very bruised. Two years later my credit is excellent due to the fact that Helm actually reports payment history to the credit bureau. Isaac was always a great help the couple of times I …
My account manager Theresa has been an angel and a saint with helping me manage my payments threw a rough patch that i had in my life. She wad patient understanding and insightful!! I believe because of her kindness and her approach with everything i was able to get back on track with my payments!
Theresa was the most helpful person with my first car buying experience. She should get a raise for the patient’s and her personality she made this easy for me to recommend yous to other people. Ty b&b for the help on buying my first car …
This us my third car with helm associates. Great company. Isaac is the greatest associate by far. He’s always respectful, helpful and very understanding. I’ve only had to arrange my payments a few times and he never gave me a hard time. I highly recommend using this company for purchasing a new car. Isaac is A+++++
I must say that I’m very much pleased with Helm Associate. That has a lot to do with my account manager Isaac. From the very beginning he’s been nothing less than amazing. 2017 became a very hard year financially but he assured me every …
I been clients with them for 3 or 4 years they are the best always work with me give me the best payments I recommend them 100porcent
My account manager ,Lisa has been nothing but amazing . She will always answer my questions and give me the best info possible. I recently had a family emergency which put me in a financial situation, i was able to talk with Lisa and she …
Helm has been great to work with. I’ve had a loan with them since March of 2016 and I have had nothing but positive experiences. My account manager, Jessica, has been excellent! She’s always quick to answer her phone and she’s extremely …
I’m not one to write reviews but I had to share my experience with Helm. I’ve had a loan with them for over 2 years and Jessica is my account manager. She has truly been a pleasure to work with. Jessica has helped me on multiple occasions …
Really great customer service! I spoke with Jess the other day because there was a problem with my paycheck. She was kind and understanding about my situation and gave me plenty of time to make my payment without any penalties. They’ve …
All my adult life I’ve had excellent credit and never had any problems purchasing a vehicle. Due to some unfortunate life events my credit score went down and I no longer could go wherever I wanted to buy a car. Then a friend told me about …
I have never had a bad experience with Helm Associates. My accounts manager Isac has always been kind and courteous. He has always been very professional whenever I had an issue. If you communicate with them that will go above and beyond to serve you as a customer. Great company hands down.
My experience with my account manager Jessica at Helm has been stellar. One of THEE best customer service experiences I have ever had, especially as this is my first time financing a vehicle. She is professional, personable, and a pleasure …
Never answers the phone and when I put on weekly auto debits from my debit card. I still have to call because they don’t take it out. Hire more people for Chris sake. I’m sure we have all more important things to do than call Helm 20 times a day until someone answers.
I’ve had a loan through Helm Associate since 2018 after I purchased an SUV at B&B Automotive when I was desperate for a car and not thinking clearly. It was an overpriced lemon that I brought back in less than 15 hours with a failing …
Company switched hands a few months ago ..if you have automated payments you now have to make sure they are taking it. Or their incompetent finance manager, Isacc, will take several payments at once putting your account in negative because …
They are the WORST!!!! Never pick up the phone. They are the dumbest bill collectors ever. They turned my car off for $3.58 cents!!!! And said we can’t take anything less than 10 dollars. Say yourself a headache and an altercation. The phone goes to voicemail when you’re trying to call in a payment. They are trash.