Hendrick Medical Center Brownwood

Health & medical, Hendrick Medical Center Brownwood

Hendrick Medical Center Brownwood, formerly Brownwood Regional Medical Center, is a 188-bed acute care facility that has provided quality, competent and compassionate care to the Central Texas area since 1969. By serving the surrounding counties, our commitment to progress in diagnosis and treatment options allows our dedicated medical care team to be the key to our success. Our services include inpatient care, a level four trauma center providing 24/7 emergent care with on-site access to helicopter transport, women’s center/obstetric unit that and Level II nursery, outpatient services, a sleep lab center, heart center/interventional cardiology (cardiac catheterization lab) cardiac rehab, Walker Cancer Center radiation/medical oncology/hematology, surgical services, gastroenterology lab and a hospitalist program.

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Hendrick Medical Center Brownwood Reviews ( 157 )

  1. If I could give this zero stars I would. I had two sisters that had c section here less than one day apart and BOTH of my sisters had the same experience! I was there with one of my sisters during her experience. I am very unhappy with the …

  2. Not a place to go might as well go to Abilene cause they going to tell you to go to Abilene any ways so I rate it a 1 star cause this place sucks big time

  3. What a pathetic excuse for a hospital. That supposed Dr., Kim whatever her name is, could not be a bigger moron. Disgusting.Shameful.Embarassing. What kind of failure in the medical field do you have to be to end up in a joke of a hospital like this. Loser.

  4. Have had X-rays done at different facilities with my kids and myself and this was the first time I have ever gotten in and out in less than 30 minutes! Got my bill…$15

  5. I wouldn’t even give it a star, but you have to… It’s Horrible!!! I would not even leave an enemy in this hospital, The ER is the worst part of this hospital, but the rest I will say are pretty good.

  6. Can not believe the unprofessionalism and lack of care at this hospital.. if you can call it that .. had to go thru unauthorized doors to find help in the ER!! What an embarrassment to the medical field.. if you don’t care than get out!! you have peoples lives in your care..

  7. Everyone was kind and helpful. Dr slogging was thorough . Everyone spoke English and I understood everything. You can’t get that service in Austin where I came from. I love it here in brownwood

  8. Glad my chainsaw accident wasn’t really bad or I would be dead. If you ever get hurt in Brown or Coleman County, head North to Abilene, West to San Angelo, or East to Fr. Worth!

  9. I recently had a radiology procedure at BRMC. I was treated with compassion and respect from the minute I stepped through the doors. Overall great experience. Thank you!

  10. Worst experience of my life. They didn’t even complete all of the necessary tests. They just gave me a fake diagnosis, prescribed meds that didn’t match the diagnosis, and sent me home. And they were rude. They put me in what looked like a closet. There were boxes stacked up everywhere.

  11. Fiancée was having severe pain and vomiting along with shakiness. We checked in, they checked her vitals and told us to wait in the lobby.
    It’s now been 2 hours and we haven’t heard ANYTHING.
    Do not go to this hospital.

  12. Visited the ER a few times. Nurses were horrible. If you have an emergency in the area you need to just brace yourself to deal with some of the saltiest, most unhelpful staff around.

  13. This place is unprofessional. Such a joke. I hear nurses talking about how hot fire fighters and emt’s are. This place makes me sick. They show nothing to patients in need. Definitely need better staff or to keep personal life personal.

  14. They told me I could get pre-op blood drawn over my lunch hour…. been here almost an hour. Finally inquired and they can’t find my paperwork. What a shambles this place has become.

  15. Went to see Dr. Ranjana Nigalye and it was a great experience. I did not have a scheduled appointment but the staff got me right in. Dr. R. Nigalye was professional, courteous, and thorough as always. Thank you so much for your exceptional care!

  16. Nice doctors good nurses very sweet and polite help me threw anything I needed the wait was alil along but I understand because of covid may you be blessed for risking your lives every day

  17. Great staff and customer service. My mom spent the weekend there and the nurses were very friendly and supportive with my mother, sister and myself. Keep up the great work.

  18. A ridiculous wait time. Lack luster doctors and nurses who dont know anything when it comes to the patient. Slow responses. No answers. Getting an x ray for blood related problems which makes no sense. Very incompetent staff.

  19. If I could I would give them -5 stars!! They completely FORGOT me in the ER waiting room after being there for an hour!! What’s even worse.. I WAS THE ONLY PERSON THERE!!!! On top of that I was told that I tore a ligament in my finger but only to find out that I dislocated it too. (Found this out from a doctor in Abilene,TX. )

  20. Shantell has been an excellent nurse to me, even willing to interpret for me in the ER (I’m Deaf) and I HIGHLY appreciated her kindness and professionalism. But Dr. Michael Lyons on the other hand, was/still is a rude, obnoxious a-hole. Was …

  21. My daughter recently had a sleep study and the sleep tech Rebecca was amazing! My daidaugh was scared and Rebecca was very good with her, she explained everything! The registration process was smooth and fast. I highly recommend BRMC for any of your healthcare needs.

  22. The ER staff treated my wife like she wasn’t important and the doctor that saw her was unprofessional, hateful, and uncaring! We didn’t get his name because his badge wasn’t visible but I will be reporting him to the hospital administrators

  23. seriously the WORST hospital I’ve ever seen. Nurse staff is extremely rude. Dr was unprofessional. They don’t seem to really care about the patients nor their well being. …

  24. Came to the Er for injured finger, Brandy was extremely nice and helpful! Got back quickly, pain meds given, X-rays taking and quickly discharged! I want to Thank all the nurses and Dr Lyons. Would recommend this hospital to anyone! Thanks agai !

  25. I have never had such intensive care. EVERYONE was professional and Very kind.
    They made sure that I understood everything that was going on .
    It felt more like a five star hotel instead of a hospital.

  26. Yesterday, 9/9/19, was the third time to be admitted for surgery in less than a year. The staff is genuinely cordial, knowledgeable, and very comforting before such an ordeal as major surgery..

  27. It’s local, but if you have a cough or something minor I would suggest one of the walk-in clinics around town. Sometimes the ER is standing room only and other times you might be seen and on your way within an hour. They do have a wide range of services but it’s mostly referral from your PCP.

  28. Delivered my precious baby girl at Brownwood Regional medical center! The L&D staff was so friendly, helpful and caring. They were actively invested in my recovery and were helpful in answering all my questions and addressing my concerns!

  29. I have deliver both of my babies here and everything was beyond perfect, staff was attentive and very helpful every day. the nurses in the labor and delivery are the best and very Sweet and helpful definitely recommend this hospital

  30. This hospital is a complete mess. I am not from there and feel for anyone if this is the only option in the area. I had fallen and hit my head. Thought well I’m ok. Ended up feeling like I could not breath next night. So figured better …

  31. Avoid the ER if at all possible. My husband was in severe pain, while in the ER Dr. Lyons never touched him. Never got closer than ten feet of him. Yet was able to give a diagnosis without ever putting his hands on my husband. And when I filed a complaint, it was swept under the rug. by the “risk assessment”team.

  32. I had a baby at BRMC 4 months ago and i was very pleased! Great staff! I had a great dr Dr. Stewart and the nurses working that night into morning were absolutely wonderful and helped me through the tough process. Thank you

  33. How is it a 86 year old man breaks his hip, goes through weeks of therapy and complains he still is in pain and you miss the fracture on his back bone? No matter what he said you all didn’t take the time to look and make sure there was no …

  34. Prices are outrageous. Scheduled for CT of sinuses without contrast at the imaging center they said price was $875. Called Abilene Imagine Center and price for same procedure is $375 and if paid that day it’s only $275. To me this is a …

  35. The dct was nice. But Amber the RN was very rude. She caught an attitude because I said I don’t want the rap I have one. She asked if I wanted it or if I had one. I asked a question about my hand and she said well the X-ray came back good …

  36. My princess suffered a dislocated finger during basketball a few weeks ago. The medical and support staff at BRMC were gentle, professional, loving and respectful. Beth and I are grateful for those who were involved in Lauren’s care. Thank you BRMC for taking such good care of our baby.

  37. Awesome staff! They’ve gone far above their expected level of hospitality and care. No hospital stay is supposed to be “good” however this staff has made it and continue making it a great and unforgettable stay and experience. May God bless each and every one of them 100 fold and then some… THANK Y’ALL

  38. My experience with this hospital was quite pleasant. The doctors are kind and easy to understand. The ER and ICU nursing staff are FANTASTIC!!! The food was great, too!

  39. From the moment I entered the ER til the moment I was discharged from the 4th floor I had the most amazing nurses and doctors caring for me. Being in the hospital is never fun but they made my stay pleasant. You can’t go wrong with BRMC!

  40. A very positive experience was had when my mother had hip surgery with Dr. strefling, and my dad was seen for an emergency appendectomy. Great start to finish from emergency department to surgical teams, nursing staff, physical and occupational therapists.

  41. I am not to sure about most of the staff and the speed at which they now do things but I was there around 2 years ago to have a surgery. The surgery was fast and great. I have not had problems with my knee since. However when I had surgery …

  42. I had emergency surgery. Coming out of surgery, I was lucky to get pain meds every 4-5 hours instead of every 3. Nurses refused to help me out of bed to walk, urine and feces left in portapotty for 3 days. Nurses left me for 14 hours …

  43. I truly hope this review finds its way to the ICU of the BRMC.
    My sister arrived in the ICU on the 2nd floor on 4-2-17 after a major surgery. Due to her health and smoking, my sister was kept sedated to allow her to heal …

  44. I had a lateral release surgery done on my knee and everyone was wonderful and so nice.
    The nurses, staff, and the doctors. They took good care of me

  45. The doctors where very rude the guy didnt warn me for when to put the needle in my toe I had to get stiches in my toe the front lady was very very nice but the main doctor went for a lunch break and never came back if i would give this …

  46. My wife and I were in town for a friends wedding. I hind sight I should have skipped the wedding and gone to an emergency dentist in Austin but I figured I could manage the pain with ibuprofen. …

  47. I just wanted to say that Ms. Diane in scheduling is always courteous, kind, empathetic, compassionate and knowledgeable. In the rare case that she doesn’t know the answer to an inquiry, she’s goes above and beyond to find it! I’ve never had a bad experience with BRMC and quite the contrary, EVERYONE THERE is always sweet as pie! 🍰 …

  48. My son had his tonsils removed and we chose to go through the day surgery unit at Brownwood regional. We had a great experience! The nursing staff, anesthesiologist and docter, where very nice, explained things well and kept us updated …

  49. I recently had lab work done at BRMC. Registration was simple and quick. They got my blood drawn quickly and I was on my way. Results were back to my physician the same day and I was able to get my prescription refilled immediately. Very happy with the whole process.

  50. Updating my already very positive review of this clinic. They just called me a day after to check on me and how I was doing. Super impressed and appreciative!

  51. 3 stars for the experience, but 4 stars for the Doctor; if y’all have to go to the ER..go in the morning, if possible, so you can get yourself a good doctor, such as Dr. Worthington. He was great with my son & made him (& myself) feel very …

  52. Recent visit to ER for a true emergency. The place was really busy , but the staff was helpful and friendly. We were kept up to date on labs and procedures. The physician was thorough and answered our questions. Overall great experience at a rough time.

  53. My mom was transported by ambulance last nite. Honestly, i was worried about the outcome due to incidents in the past. I was impressed with the staff and the way they operate as a team. They did a wonderful job at attending to my moms needs and requests. Thank you all that had a part in tending to my mom.

  54. Should this even be called a hospital? Came in with symptoms of the flu. Was told they were too busy to put me in a room so they put me in the hallway. Okay fine but again flu like symptoms. Never saw a nurse freezing to death in the …

  55. On the 22nd of Oct I had a major heart attack and I received excellent care from dr Gilmore and nurses Pat and jozlnn. I had an angiogram with stent in the Cath lab and dr yocu was awesome and the nurses were awesome too. I spent the night …

  56. Excellent nursing care. Housekeeping great, she even introduced herself! Lab people excellent and very polite. Everyone who came into my room asked if there was anything they could do for me. Doctors Wiley and Scoggin kept me informed.

  57. I was supposed to have a nuclear scan done and they told the Dr’s office they told me they couldn’t do it because the tech was out they never once talked to me. They also lost my CT scan orders and “misplaced” my sleep study orders also not …

  58. The staff and hospital were astounding. I had a major heart attack and they saved me. I could not have gotten better care anywhere. They are fantastic. Dr Rivera is a wonderful physician and saved my life.

  59. Everyone was so nice and got me taken care of very quickly. Dr. Worthington was awesome as usual. I had asked if he was there when I went in. He is so knowledgeable about my Fibromyalgia. My experience was a good one for having to go to the ER.

  60. I recently had surgurey at BRMC Dr Strefling the staff in surg. Recovery were very kind answering any questions we had.. All the nurses on. 4th floor were great. Thanks to the therapy department for getting me ready for discharge. All the …

  61. Daughter broke her wrist got that x-ray but when suggestion the shoulder as well since she complained it hurt doctor just shrugged it off as yeah “I assume so after that fall its gonna hurt awhile”.Took her to Strefling x-ray definitely …

  62. The hospital was very busy! It was Dec 26th after Christmas.The woman who checked me in was so rude Scruge would loved her. The triage nurse also was really rude and told me I should go somewhere else, like urgent care. I returned there …

  63. I was scheduled for a CT scan at 9:00 AM. I was offered the option to prepay and not file insurance, saving around $1,500, which was great. I just had to get there at 8:15 AM to do all the paperwork. …

  64. Took my husband to the ER and we sat 3 hours in the waiting room and then sat another hour in the back. My husband never seen a Dr, they put him in a room and never came back. I took it up on myself and walked the halls thinking they where …

  65. I had knee surgery by Dr. John Masterson. The surgery and the day surgery crew were outstanding. Recovery went well. Should have had it done much sooner! Continue to provide excellent services to my nephew who also had knee surgery

  66. I had an X-ray done recently. The two individuals that helped me were very cordial and professional. They put me at ease very quickly and worked with me in such a way that minimized pain to my already sore knee. I was in and out in less than 20 minutes.

  67. My husband had a heart attack and the response in the ER was rapid and professional. So thankful they have a dedicated cardiologist on staff. ICU nurses all wonderful, as well as floor nurses. Thankful to God and you for saving my husband!!!

  68. My daughter was recently seen in the ER for an injury. The ER was extremely busy but they still took the time to make my daughter (and me!) feel safe and comfortable. Despite being so busy, they were pleasant and incredibly efficient with …

  69. I’ve had two children here, the second with major complications. They saved my life and my daughters life as well. We have continued to go for anything we need and have never experienced better staff from doctors, to nurses, to lab, …

  70. My experience began with the woundcare in Brownwood April 4, 2016. I had a serious injury on my right ankle. It had been discussed that they may need to remove my leg. The doctors and nurses at the Brownwood Woundcare saved my leg. I feel …

  71. My daughter-n-law just recently gave birth in the labor and delivery. So disappointed with how they are not helping her learn how to nurse her baby. She also has asked for help to the restroom and 30mins later they show up. Some of the …

  72. Literally the worst hospital. It’s super dirty and when I took X-rays it felt like i was in a horror movie. Creepy doctors hit on my wife several times. They called for “the works” and give me huge bill. They are disingenuous And lack integrity. Yet again, brownwood is filled with uncivilized people you can’t blame them.

  73. The L&D staff were absolutely amazing. They made my experience as a first time mom that much better. They supported me from the moment I arrived, until the moment I left. I so would recommend anyone having their baby here. They also took …

  74. Recently admitted unexpectedly for 4 days. The staff were all kind, professional, and knowledgeable. Every person who came into the room washed their hands. If you have to be in the hospital, they are good people to take care of you. …

  75. Great experience in day-surgery and spending the night to receive care. Nurses were very attentive and made sure I was comfortable. Also, checked on my husband who was with me. Bringing him coffee and bedding was defiantly going above and beyond with costumer service. Post-op staff was kind and courteous.

  76. I recently had foot surgery here and had a great experience. Every staff member in every department I came across was very professional. I also had to take my son to the emergency room for abdominal pain. The doctor suspected it was his …

  77. I recently had arthroscopy surgery at Hendrick Medical Center. From Pre-op to Post-op, the Hendrick staff, nurses and doctors were incredible. I’m very grateful to live in a community where we can trust our healthcare providers to offer …

  78. I just recently had my son here and let me tell you…this was by far the BEST experience I have ever had at a hospital. He was early and the nursing staff and doctors reassured me he was going to be okay. They explained every step of …

  79. Several hospitalizations with my mom lately. The care provided by the staff and physicians has been outstanding. I hope that we can allow visitors sometime in the near as I believe this is good for the healing process for the elderly.

  80. Also nice and polite and sweet and taught me to your everything I like Kendrick’s hospital because they’re all right but they don’t want to go to hospital that’s the hospital I’m going to go to thank you Hendricks hospital for helping me breathe better

  81. Slow response to any questions. Doctor in ER didn’t listen to anything I said. I sat and waited for over an hour waiting for a nurse to give fluids. The nurse didn’t come and check at all.

  82. After a considerable wait, I was admitted to the Step Down unit of ICU, and from the time of my admission, my care could not have been better. My nurse, Clara, was very attentive and informative, as were the nurses after her. The bed was …

  83. My daughter was taken to the ER where she was seen immediately and with great care. She had pneumonia. Treatments were started quickly and she was admitted to the hospital a couple of hours later. She stayed for two nights and was well …

  84. I had a baby via c section August 23, 2021. The L&D nurse, Starla, is a great nurse. She took care of me and baby multiple times during my pregnancy for monitoring. The CRNA, Saul, was wonderful. I barely felt my spinal. The OR nurses were …

  85. Dr. Masterson, the nurses, and techs on 4th floor were top notch! The pre-op staff were informative and professional. Everything went exactly as they told me it would. The nurses came quickly when I needed help. They were knowledgeable and …

  86. I’m a caregiver and my patient and friend, Linda Campbell, had surgery on Thursday October 14, 2021. From the time we entered the doors at 6am until we left around 11:30 am, we were met with the ultimate in kindness, helpfulness, loving and …

  87. The only reason this place deserves one star is for the one male nurse who cared to explain every step to my husband getting treated and give us every estimate timelines. Other than that, it’s not clean, the front desk ER lady was extremely …

  88. Was hoping when Hendricks took over BRMC that we would actually be getting a real hospital. It’s gotten worse, we still have to drive to to Abilene to get care.

  89. This place has only changed in name since becoming “Hendrick”. It still reeks of Brownwood Regional through and through. The bad practices and screwing over of patients continues. Do not go here if you have any choice. Poor care and was …

  90. Very pleased with Hendrick BROWNWOOD how they have taken such good care of our family member the fourth floor CNA an Nurses are all wonderful they check on family an patient go above an beyond truly blessed to have them caring for our …

  91. After exhibiting some symptoms similar to a heart attack while we were on vacation at the lake, we couldn’t have been more blessed to be here. ALL staff was amazing from check in, to vitals to EKG tech, the phlebotomist, the nurse and …

  92. Slowest hospital I’ve ever been to, and the nurses were rude when being discharged. If this is how they treat people who are intellectually disabled, we will go somewhere else next time.

  93. I came into ER for a injury to my lower leg which happened at work. It took a while to be seen. They took xray and placed me in a room. I fell asleep waiting to see a doctor. I woke up over two hours later and pushed the nurse call button …

  94. Had my gallbladder removed here and they do good work. Not 100% but no one is perfect, especially with covid. One of the nurses was being a pain in my rear end so i kicked her out of my room. Shana ( not sure if that’s the correct spelling) …

  95. We ended up having to stay for four days after coming to the ER! I cannot thank the fourth floor nurses enough for taking care of my kiddo. 4 days with a very sick 7 year old was chaos but every single one of them was so sweet. ❤️ Special …

  96. Monday, 5/9, I took my husband, Jimmy Jones, to the emergency room with severe abdomen pain. We were extremely pleased with his care while in the ER. The staff and doctors were professional and friendly plus the tests went smoothly. …

  97. Well went to doctor and now I am not happy because I am in so much pain and to easy the pain was nothing they gave me crutches but they don’t understand that I can’t walk on my left foot and my right leg is in pain I pull something and they did nothing for it I am not happy
    Not happy

  98. Hendrick Medical Center Brownwood have made great improvements over the last two years. The care that my family have received this month has been outstanding and the new MRI is second to none.

  99. My grandmother was taken to the hospital with low oxygen levels. it was because she had COVID-19, bronchitis, and pneumonia, but the doctor said she would be alright. They said she was getting better, and that she would get to go home soon …

  100. Took my grandson to the emergency room Friday, 11-4 about 3:30pm. He dropped over 300 lbs weights on his foot & ankle. We had to wait quite awhile. They were treating trauma from a car wreck as well as a stroke victim. I really felt for …

  101. The Emergency Room staff and the check-in process is horrible, they ask very little questions, do not actually listen to your issues and make you wait unbelievable amount of time to get anyone who will actually listen to your symptoms …

  102. This morning I went in to get an EKG and some blood work done. I had just left having dialysis and really wasn’t in the mood to go do it. At best all they were gonna get out of me was fake happiness with a smile. When it was my turn to …

  103. After a mishap with a T-Post driver, I ended up in the ER. Check-in was easy and quick. The NP on duty did a thorough physical and neuro exam as well as ordered appropriate diagnostic imaging. After everything checked out, the NP numbed …

  104. My daughter had a baby there recently and they changed the AC conditions to where the nurses have no control over it. It was extremely hot in the rooms, even with the fan on. We had to open a window so that the 75 degree outside temp would …

  105. The wait time was less than stellar, but after the care we received I know why. The staff was amazing. Dr Worthington took the time to listen and was very thorough. Dwayne was awesome, checking in regularly and making sure everything was …

  106. The Walker Cancer staff and physicians always go above and beyond my expectations. They are friendly, compassionate, and truly care about each and every patient. Even when they are extremely busy they always make you feel like you are the …

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