Established in 1961 by an Act of the General Assembly of the state of Georgia, Henry County Water & Sewerage Authority is an organization, responsible for the complete acquisition, construction and…
| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
1695 Highway 20 W, McDonough, GA 30253
Worst service
Pay my bills
They charge what they want.
Very rude customer service.
Very rude and unprofessional customer service.
Award-winning water treatment facilities.
Terrible software.. very slow to transition…where is management from all this? something seriously wrong with this place
Pay your bill on time. Great water quality.
Always has a smile and a professional attitude whenever I go in.
Very rude, dry and unprofessional! Would not explain $200.00 deposit
Had to go here to pay a bill, very professional and very quick service!
They charge fake fees for reason.they all trying get up on you.bad service for you water company
Love this company
Very disappointed how the customer service handles issues/phone calls.
Also, the online account is not very informative. If I didn’t have to use them I would not!!!!
Great customer service from Temika today! Super friendly and down to earth 🙂
Horrible customer service. Rude and just plain ignorant. If you don’t like dealing with people you shouldn’t work in customer service.
There online payment service is a joke. It will not let me log in. I reset my password and it STILL would not let me log in to my account. Customer NO service
Don’t you ever move to Henry country…water so expensive like 11 c a gallon and 11 c sewage
Horrible service when it comes to reporting a leak!!! they tell you to call the same number you just dialed to report it, what on earth???? no emergency number available and no emergency crew or dispatcher to at least take the call!! GET IT TOGETHER HENRY COUNTY WATER!!!
$200 deposit is very disappointing, can’t use credit has to be paid upfront. Also, just moved to McDonough disappointed.
Why isn’t anything being done ? Clearly people are being robbed for there hard working money some serious legal actions need too be taken and I’m gonna find out how HCWA needs to be exposed !!!!
All the one star reviews really tell a story. These people have residents over a barrel and they know it. Completely opportunistic and unjust.
They are always Professional and Respectful when I come here. Been dealing with for 3years, 0 problems.
I’m truly speechless.
I’ve lived many places due to my husband’s job
This place has worst customer service.
Henry County Water Authority=Greedy. As of this week there is a now a $2.50 service fee ($30 per year) to pay water bills online or by phone. (80,000 household units + 3500 employer establishments)=a potential extra $2,505,000.
The website is a complete disappointment/joke. None of the features work. Any option I choose states no history or never loads. And they charge you to pay online. Do better Henry County.
Very rude in customer service… asking questions about YOUR bill seems to frustrate the employee and getting an understanding and clarity seem to be terrible to the young lady I just spoke with… …
These guys were great especially the inspection process. When I told them I had a possible problem with our sewer line, they had someone out here right away.
Apparently you can have the water turned off or changed to other people’s name without any info or permission from the account holder or home owner….and then send threatening letters when there should be a credit!! #henrycountywaterauthority #dontmesswiththismama
There is something seriously going on at this place..I have been at my residence since 2005, never had issues with my bill until this year.. My bill always run between 16 to 30 an month, some odd reason my bill jump to 135.00 so I call, as …
Very rude customer service… Hung up in my face at the end. I had to ask for them to explain why there was a $200 deposit. I just moved to Henry County and I’m not happy at all.
Rude customer service,and they take their time to send someone out to turn the water on after you paid the deposit.
Makenzie, would not put a supervisor on the phone I was trying to figure out my bill and why my check had not posted. She informed me she would put me through to a voice-mail because Lisa (the supervisor) and Keith (the mgr) could not take …
I contacted them several times about low water pressure. And basically they told me 50psi is all you get. Si if you want to live in anything larger than a 1,400 sqf house or a trailer yo may not want to choose Henry county.
They shut off our water on 10/29/18 when the bill was paid. We called and they looked it up and said they will have someone out to turn the water back on in the morning. We called at 6 PM.
Careful! Enter one wrong number on your checking account by accident on their website and they turn your service off without notice! Called and told it would be back on by 4:30…….WRONG!
Very very rude dry and not friendly. My bill was $600 dollars and rep didn’t even bother to explain my bill or why it went from $39 to $600. All I got was they will send someone on Monday.
very rude, very poor service, made a mess in my yard. they have a monopoly on water in henry county so if you don’t like the service, too bad. maybe 11 alive or the atlanta journal should feature the poor service from HCWSA.
I worked with Henry County Water for a commercial construction project. They were very helpful working through impact fees and evaluating the project. My experience with each individual was great!
Staff have always been professional, efficient and courteous with me. Whether it was general account questions, payment arrangements or explaining bill charges, they’ve been great to work with.
This is the best water authority!!! All these negative comments about the customer service needs to stop if you AREN’T HONEST!!! Anyone that has ever had to deal with the public knows, you have rude workers and you have rude customers! If …
Seriously these water bills are ridiculous! This Water Authority is RIPPING PP OFF 1st. last yr. my brother whom lives by himself in Stockbridge- on a septic tank-no sprinkler system gets a bill for over $300. then learning their is no leak …
Describing this utility as a joke is putting it mildly, my father has had an account with them since 1989, shortly after having two strokes and being ill for some length of time his water was cut off (which is hardly ever over $20) twice …
Have been with HWA for over 4 years now and just purchased a new home. There will be an overlap of service for about two weeks and despite my good record of paying and holding my initial deposit, they are requiring another deposit for my …
Such an awful place, with terrible customer service! The representatives are in the “sucken” place. One lady stated that she disconnect me thru email. I said excuse me I have not gone paper-less,every bill comes to my home! I would of paid …
For the past two month I have been over charged for water that was not been used. My first invoice was over $70.00 and my usually billing is between $30-$40.00.I called to find out why, since there is no one home during the days, I perform …
This review is for Gail, one of the customer service representatives. I spoke with Gail after multiple attempts to discuss a problem with someone – all my efforts were met with a “you’ve waited too long” attitude reminiscent of a company …
The wait time was really long with no option of a call back. An the move to the new software is not smooth. The customer service rep Was friendly and helpful. But then was quick to get off line before making sure i could log in. Now Im …
Using the automated telephone service is not working anymore. A few years ago, I often used the automated service to pay my bills but for some reason nowadays entering the account number using my cell phone doesn’t work; it always skips two …
Customer service reps are always snarky & rude. I could understand having a bit of an attitude at the end of the business day dealing with customers all day (Even though that is literally your job!!!) but to have an attitude at 8:30 right …
As an HCWA customer for over 16 years and a former employee, I can honestly say that the HCWA is one of the fairest and most lenient utility companies around. Their policies are equitable, their staff is empathetic and their willingness to …
Hidden rules about deposits, late fees assessed when they processed the check late even though I sent it on the 1st of the month, customer service is a hit and miss, some are pleasant while most are painful. They’ll hold your deposit …
I have current payment arrangement set up for May 25th of 2018 that I need to possibly recant today Wednesday May 23rd 2018.
I was to pay $230. I have been able to pay $175 leaving me a balance of $55 for …
This is one if the worst companies in Henry County. And what even makes it even more horrible is the fact that there is no other option because they would lose a lot of money, if customers could use another service. Their customer service …
So unfortunate that big businesses get to do anything. I had a issue and all the supervisor stated was the ordinance state……I’ve had this account since 2007 and once we forgot to pay the bill 2015 and now 2016 $200 deposit. It was not …
Came home today to a yellow notice stating my water was off due to a meter running continuously. I called twice and both women I spoke to were BEYOND helpful! They told me when the increase is usage happened, and shared some tips on how to …
Not a honest company. Rude and not really customer service oriented. The security guard was more pleasant than the representative. Not to mention the money that I was told to pay although my invoice stated a different amount. Funny how just …
I want to thank Henry County water for solving my water problem. The Customer service lady dispatch 2 very professional Mr. Campbell and Joe. they did a professional job on my meter pipe 👏 …
The state should allow there to be more than one water supply company. These people are horrible. My mother passed away Feb of 2017 and I called today to get the water cut off and they said it had already been turned off. I said “Oh okay I …
I had wonderful experience today with customer service rep (Gail) from the payment department. She was professional, polite and knowledgeable. She’s definitely an asset to the company! With everything going on in the world today it’s nice to be treated like you matter!
Cassie, Whitney and Diane in the finance department do a wonderful job helping with any questions!
Spoke to a individual Wednesday on July 6th around 9:49 ….she was nasty nice. Tried to talk to me a very condescending voice… she was explaining to me that my water would get cut off if I didn’t pay a balance but then said my account would …
I needed understanding about my bill concerning a credit. Tina was so patient and professional. It’s rare during this time in customer service. Thank you
We had a pipe that came loose on our property during the holidays. Despite being overloaded with calls, HCWA employees came out and looked at our problem the day we asked for help. They saved us $4000 in repairs. A plumber had come out …
I want to say “Thank You!” to Shelly, Ms. Walker, Nick, Nicholas, and Brett from Brandon. I forgot the Tech guys names apologize. This is how a $600 irrigation meter job should look! Thank you Herny Water for being on it when our ground …
The monthly bills are too high and they do not offer budget billing. At a time like this with inflation you would think a company like this would offer payment alternatives like budget billing. This shows me Henry County doesn’t care if …