Own a condo in a resort insured by heritage. Over 4 months and about 10% of claims paid. Delaying and playing the game. No roofs yet!
The state and attorneys involved.
Pathetic response!!
Great experience with David super nice and very helpful and informative he did everything he could to accommodate me Great customer service ☺️I would highly recommend
This company should be investigated as fraudulent. Their claims rep has spent over a month dodging my calls with an open claim. I wish nothing but the worst for this company.
I work here and sometimes on my break, I go out and take a different brake! Our office moved to Tampa, but the Clearwater office will always be missed.
Rafael Mazella, from Heritage’s water mitigation team, was professional, efficient, responsive and I appreciate his help in the middle of an urgent water leak chaos.
Tristyn Nugent and David Miranda responded, assessed and addressed the issue quickly. Both were professional, knowledgeable and cordial communicating necessary information and responding to questions.
Rafael Mazella is the poster child professional you want to see when you open the door. He handled our mold/moisture situation quickly, bringing in and setting up the equipment needed and letting us know when he would be back. Thank you!
Brian Jones provided me with impeccable customer service. He was knowledgeable, timely and very professional. Brian is a valuable asset to Heritage Insurance Mitigation Team.
I wish I could say customer service was poor, however, there was absolutely NO customer service once so ever. Absolutely terrible. Katia Templar is the agent “working” my claim and she has not answered a single one of my phone calls or …
Worst customer service ever! Canceled my policy (the past few months has been an absolute nightmare as a result trying to get new insurance, argue with Heritage, etc) and will not return calls/emails to supervisors, underwriters and …
I cancelled my policy after getting a lower rate elsewhere. I had not needed to file any claims on my property so I dont have knowledge on the company paying claims. After cancelling my policy on September 30, 2021 I was told A refund check …
Jean Baptiste, Rafael Mazella and Fergus Stephen came and handled and explained all processes involved with kitchen water damage, mitigation and did all the first phase work with professionalism and care. Jean has been our first contact in this part of the claim and he has been great to deal with! Thanks to all!
My experience with Heritage was excellent! Braeden went above and beyond to explain how everything was
going to be handled. Everything he said was true, no surprises. He made sure everything was taken care of.
I had David Miranda and Tristyn Nugent come out to my house and they were able to help dry up the water damage and contain the mold in the house. They were both excellent and very respectful. Always answering any questions I had. Thank you guys!
We have been out of water for three weeks our house is not livable can’t get a hold of anyone to tell us what we are suppose to do several emails and phone calls no call back I guess we are just suppose to wait for a check darice middleton …
First time using home insurance benefits can be stressful. Rafael Mazella responded to my emergency call for water mitigation. He was professional, knowledgeable and attentive to my concerns. Thank you
Excellent customer service. Professional, courteous, and efficient. Company reacted to my problems in an expedient manner. Service technicians extremely respectful. Estavan Vasquez has been very helpful and a pleasure to work with.
Cancelled our whole homeowner policy after two months stating a branch was over our detached shed and we have a patch on our metal roof. No calling negotiating price or “cut down the branch and all good”. Just a letter to state we are …
Lee Ashton is Awesome! He is such an asset to Heritage Insurance Company. Excellent service and clear communication from start to finish. Lee is one of a kind with exceptional customer service!!!
On a scale of 1 to 10, Nick Leib is an 11. He’s a rock star. Not only is Nick extremely competent and thorough, he cares. He was patient, clear in answering questions to old folks who haven’t been through tornado recovery before, quick to …
Good morning , I just wanted to share I had a great experience. Communication was amazing. I knew what was going on the entire time. Most recommended company. DAVID MIRANDA made sure my questions were answered and he made sure everything gotten taken care of. Thank you as a company.
Don’t deserved even half of the star. My daughter and Son in Law are paying already for almost 20 years to this company, always on time, they called them on 2020 cause they found a few leaks on the roof. Heritage sent someone to check the …
“Zero or even Negative” rating if there is one for this company. We purchased Heritage Insurance for our home in Riverview Fl starting 2019. Last year in April, we suffered wind and water damage as a result of a storm, which caused a lot …
I had an a/c leak; soggy carpet; and visible mold in my house- which I discovered on a weekend (of course). That didn’t matter. Heritage was quick to respond on a Sunday and the next day, Heritage Mitigator Lee Ashton, came to assess the …
I made a claim today and had Rafael Mazella, claim response tech come out not even 30 minutes after the call. Heritage was super quick with the response time and their technician was very kind and explained the process in detail to both …
Our Claims Response Technician Braeden, from Emergency Services, did a great job to help mitigate the dampness from a recent water leak within one of our walls. He was very attentive, took the time to explain each step, and sincerely cared about getting our problem resolved. Thank You Braeden!
If I could give this company a zero I would. I filed a claim on 4/28/2022 and have been waiting for the status for over 50 days. I have been calling since June 6 to my agent Aldo Haynes Jr, his supervisor Ivan Alvarez and Ivan’s manager …
I recently had my first homeowners insurance claim due to a leaking shower pan at my home. I called Heritage Property Insurance when the leak was first discovered. Heritage was extremely responsive to the issue and had a technician out to …
This is the first time in my life that I had the feeling that an insurance company really cared for my well-being. A leak manifested in my foyer. I reported a claim (not really sure why my 8-year old roof was leaking) and Lee Ashton …
Estevan Vaquez, who is a Claim Response Technician for Heritage Insurance, came to dry out the damage in our guest bedrooms and guest baths. He also, removed the carpeting for us. He did an excellent job and is a very hard worker. He …
I see all these 5 star ratings and don’t understand why we can’t, after weeks, get anyone to even give us feedback on the inspection done on our roof and property after a bad hail and thunderstorm caused damage. First I received an email …
William Miranda did the water mitigation for a leak that we had in our bathroom wall. This was the first time we have ever had to use our home owners insurance so we were unsure of the process. William made sure that I understood all of the …
Recently, I had to make a claim for water damage that caused mold to develop in a couple rooms in our home. Although, this incident caused our family to be uncomfortable and stressed at times; we were very fortunate to get David Miranda as …
Heritage responded quickly and has been helpful throughout the claim process. David Miranda was professional and informative. I have been satisfied with my Heritage experience and would confidently recommend them to others.
I am so pleased with the service we received from Heritage after a recent broken pipe. Response to my online filing was same-day, and the response team quickly assessed the situation. Dennis and Joe on the response team were very …
Derek was amazing. After we had the issue in our home, we were worried, as we’ve never dealt with a homeowners claim before. Derek was out the very next day, setting up all the equipment needed to control the water and possible mold. 3 …
Wow Heritage’s customer service has been great. From the initial process of reporting, the claims representative Olivea to Derek Miranda. They have all been extremely professional, understanding and courteous. Derek has been extremely …
Wonderful experience! We had water damage in our kitchen and Kevin Donahue was there the next day to inspect! He was helpful, thoughtful, and very informative! He helped make the process a little less stressful! Highly recommend! And hopefully you will get Kevin Donahue!
Luis Knight was my Heritage representative and he was wonderful. On time, efficient, helpful. He fully explained everything that was going on with my water damage assessment and mitigation. He was friendly and supportive, and handled the problem professionally. Thanks again!
I’d like to do a review specific to Rafael Mazella. I was very impressed with the service he provided! He was an excellent communicator leading up to and during the appointment. He gave me a call ahead before he was on the way with a time …
I would like to give Luis Knight, from the mitigation department, 5 stars and the following review. I am a tenant in this house and this was the second time we have had a claim here, as soon as I saw Luis I knew we were in great hands as …
This a second time that Heritage is giving us a hell when we submitted a claim since September last year 2021, they haven’t helped, us we hire an adjuster because Heritage not responding our calls voicemail emails etc. …
I want to thank Luis Knight from Heritage for helping us. While he was helping another Heritage customer, he came to our house after he was done and took away the bags of debris that were left behind (outside) by a different Heritage employee. Kudos to Luis 😊 …
Everything was handled very prompt and professionally, Joshua Wilson was very knowledgeable and helpful in assisting in all questions we had. He made this not fun experience much better by having him to help us through all of it.
Kyle from the response team came on July 4th to evaluate the water spraying from the shower into the closet. It was worse than I thought. He had fans and dehumidifiers in the bathroom, diningroom, kitchen and bedroom. His quick …
I had water damage to my home. Claim #H92365.
After my initial call to Heritage, I was contacted by Heritage employee Joshua Wilson. Joshua advised me that he was in route to my home to begin removing the …
I was quite impressed with the service I received from the Heritage Insurance Claims Response Team, Nick Lieb and Joshua Wilson. These two young men were responsive, punctual, polite, and thorough in their treatment of the water damage …
Great service, very prompt in sending multiple team members out to our house for our water leak. David was the first person to come out and he was very professional, courteous and punctual with his appointments with excellent communication to set up equipments to dry the ceiling! Thank you for all your help!!
Overall an amazing experience with Heritage insurance and all who work for them. They had people at my house in a very timely manner. Estevan Vasquez and Tony Romero are very polite, friendly and great to work with. They were always at my …
David Miranda came out to assess my home and was great. Very professional, took time to answer my questions, and provided updates and set expectations early. I appreciated the courtesy call and punctuality of his services. Would definitely recommend his service to others.
We recently had a leak in our bathroom that caused more damage than we even imagined Dealing with Heritage has been a great experience. David Miranda has been absolutely great! He brought out dryers to dry up the water damage caused by our …
I found myself in good hands with Rafael Mazella at Heritage Restoration. He not only did a great job with the remediation and restoration, he was friendly, helpful and always went the extra mile to make sure I was happy.
Awful customer service. I put in a claim 4 months ago and they are still not making a decision. My claim has been passed through 4 different adjusters. I call and email everyday. No one responds. If I could give them 0 stars I would.
Thank you John Unger for your hard work and dedication, Words don’t describe how John went beyond to make sure my house and family was taking care off throughout the Dry out process . Your communication and customer service is top notch in …
Robert Rollins provided professional service and remediation on my Florida rental property after Hurricane Ian. Tear out of water/mold contamination and clean up allowed tenants to stay in place with minimal inpact to living areas. Highly recommended!!!!!
David came out to my home in Charlotte. He was very professional and thorough. He walked me through each step in giving me the excellent customer service so we could take care of some water damage. Thanks so much for all your help!
Derek was super helpful, straight forward and kind. He helped make sure there was no wetness in my sons room after our incident and was thorough and professional!
Rafael Mazella was very friendly and knowledgeable. Explained everything in great detail . Was fast and efficient, was even able to arrive earlier than appointment which he called and asked if he could which we loved.
William and his team were very thorough, professional and caring. They really took great pains to ensure my garage was dried out. Very pleased with them
After having home insurance for years through Heritage, I made a claim after hurricane Ian because a tree fell through my roof. I was told my claim is less than my deductible. Not sure what roofers you can find to remove a tree and repair …
I have three houses with Heritage. I had a shower leak problem. After I made a claim, the drying company came the next day. Finished the drying in 3 days. The whole process is very smooth.
Worst insurance company ever. Turns their backs on Florida after a catastrophic event happens leaving thousands of customers already paying thousands into insurance scrambling for coverage. You all should be ashamed of your shady practices …
Hurricane Ian is my first disaster and ya, I was freaking out on what to do. Then Heritage called and provided their mitigation team of John Unger and Joseph Milch. Wow, these guys are phenomenal!! Their professionalism, responsiveness, …
Brian was AMAZING!!! He was called to our house at 10pm on a Saturday. He arrived with a smile on his face and immediately got to work. We worked with him for 17 days; always professional, always polite and always great to work with. Thank you Brian for making this horrible situation that much easier! You are TOPS!!!
Thanks to the excellent communication and quick response from David, of the Heritage water mitigation team, my water issue was handled with little damage and little stress! He was extremely responsive even on a holiday weekend! Thanks David for all your help and knowledge.
John Unger is an asset to Heritage Insurance. We had the pleasure of meeting him when he was assigned to our home after Hurricane Ian. He was professional, knowledgeable, and very personable. He was always on time for his appointments …
Lee Ashton was our home mitigation person, he was always in contact with us as to what time he would be at our home and calling at least 30 minutes prior to being here. Before he started doing anytime he took the time to explain what he …
Heritage started off great. I called Friday after hurricane Ian got a claim number. The field adjuster came out a week later. After heard anything since. Left messages with our desk adjuster, her supervisor and his boss. Nothing. Now they want us to renew our insurance……
I want to thank Kyle and John for all the work they did in my bathroom, it was quite a scary process for me. It makes it easy for us the customers to have such a supportive group of people to assure us about the process of water damage. …
Outstanding service and communication from everyone at Heritage . Really took care of me and my family during an unfortunate time. My Claims Response Technician, Estevan Vasquez was nothing short of amazing. He was at my home the next day of me reporting an issue. I am very happy with the service I received.
What a relief! The Heritage rep David arrived quickly and thoroughly dried our home. He was careful when removing baseboards and cutting holes in the ceiling to not do more damage than necessary. We are now ready for repairs to start.
I recently experienced a leak upstairs in my laundry room that caused water to drain downstairs into my kitchen. David Miranda was great with helping take care of things. He put in heaters and fans which helped protect my hardwood floors and prevented further damages in my laundry room.
John Unger was dispatched to our home after Hurricane Ian. He was very professional and thorough with his inspection. John took the time to explain the process and make us feel comfortable with the solution. Highly recommend using …
Great customer service is rare these day but heritage mitigation is still providing quality work by making there customers a priority. Heritage has an employee by the name of Estevan Vasquez and he is a gem for that company. I wouldn’t mind …
I feel Luis was extremely compassionate and sensitive to the entire situation. Explained stuff to us so we felt more at ease. Set up equipment for water and will return on Friday
This review is specifically about Mr. Estevan Vasquez, Claim Response Technician. I discovered the water leak by stepping on a soggy carpet at 10:30 Pm on a Sunday evening. At 9:20 Am Monday morning Mr. Vasquez arrived at my home and …
Joshua Wilson came to our home after an AC leak caused water damage to our floors and drywall. He was friendly, professional, and took the time to do a thorough job so that we could be confident that everything would be dried out and not …
I cannot rave enough about the water mitigation team [Lee & Kyle] and my new best friend, Dennis Palmer. They have been great in so many ways. Punctual, personable, and polite. We felt they had our best interest in mind at all time. I just …
A special shout-out to David Miranda for his work ethics, punctuality and clear communication at every step of the claim process. Super glad I had David Miranda to handle the water damage mitigation services in the house. He is very …
Own a condo in a resort insured by heritage. Over 4 months and about 10% of claims paid. Delaying and playing the game. No roofs yet!
The state and attorneys involved.
Pathetic response!!
Job well done, David Miranda. Thanks for the help.
Came out quickly and solve my water problem asap thank you
Derek was great in taking care of everything
Rafael Mazella did a great job.
David did a great job in removing the moisture from the bathroom!!
Rafael Mazella is extremely thorough and respectful too!
Estevan Vasquez was very courteous and professional. Thank you.
Very helpful. Great customer service from the representative that helped me!!! Extremely pleasant and professional customer service representative!
Knowledgeable, Hard-working, Thoroughly person.
Work above and beyond. Thankful.
I am very pleased with the work by David Miranda and Tristyn Nugent and their quick response.
Had to compromise Waiting on check. But satisfied with end results. They move slowly.
David Miranda was my tech. He was great. Highly recommend this guy.
David was great, very professional, trustworthy and helped expedite our water issues.
Great experience with David super nice and very helpful and informative he did everything he could to accommodate me Great customer service ☺️I would highly recommend
Poor customer service, not know,how to call back, waste your time
This company should be investigated as fraudulent. Their claims rep has spent over a month dodging my calls with an open claim. I wish nothing but the worst for this company.
Very pleased with the work and service of David Miranda. He works quick and efficiently is knowledgeable and courteous.
I’ve been pleased with the services of the response team. Communication is key. Thank you to David Miranda for keeping me updated on progress.
Patient and professional field team members. David and Tristan answered all my questions and made the mitigation process as smooth as possible.
David Miranda was my rep. He was very professional and efficient. Would highly recommend him and Heritage Insurance.
I work here and sometimes on my break, I go out and take a different brake! Our office moved to Tampa, but the Clearwater office will always be missed.
David Miranda was a great technician. We received all the information we needed to proceed with claim.
I was very pleased with mr.Robert Rollins professionalism during the dryout process, quite competent and reliable.
David Miranda was a very helpful with the experience I just went through. Very informative and friendly. Thank you David for making this easier.
Derek was very knowledgable and helpful with any questions that I had. I am 100% satisfied!!!!
Rafael Mazella, from Heritage’s water mitigation team, was professional, efficient, responsive and I appreciate his help in the middle of an urgent water leak chaos.
David Miranda was terrific. Very pleased with his step by step explanations of what he was doing throughout the process.
Braeden did an excellent job in drying up my wall. He was also very professional and on time. Thank you to Braeden!
Tristyn Nugent and David Miranda responded, assessed and addressed the issue quickly. Both were professional, knowledgeable and cordial communicating necessary information and responding to questions.
My Policy after being with them for 10 years went from
$ 3842.00 yearly to $ 11800.00 a
300 % increase in 1 year !!!!! …
Lee Ashton & Estavon Vasquez went above and beyond, great service. Much appreciated
Review specific for David Miranda – great job communicating times and dates, showed up on time, very professional
Rafael Mazella is the poster child professional you want to see when you open the door. He handled our mold/moisture situation quickly, bringing in and setting up the equipment needed and letting us know when he would be back. Thank you!
Estevan and Rafael did a great job, thank you Heritage .
Brian Jones provided me with impeccable customer service. He was knowledgeable, timely and very professional. Brian is a valuable asset to Heritage Insurance Mitigation Team.
Rafael Mazella and Dave Magroo did an excellent job, thank you Heritage
I wish I could say customer service was poor, however, there was absolutely NO customer service once so ever. Absolutely terrible. Katia Templar is the agent “working” my claim and she has not answered a single one of my phone calls or …
Worst customer service ever! Canceled my policy (the past few months has been an absolute nightmare as a result trying to get new insurance, argue with Heritage, etc) and will not return calls/emails to supervisors, underwriters and …
Rafael Mazella and Dave Mangroo did an awesome job, thank you Heritage .
I cancelled my policy after getting a lower rate elsewhere. I had not needed to file any claims on my property so I dont have knowledge on the company paying claims. After cancelling my policy on September 30, 2021 I was told A refund check …
Jean Baptiste, Rafael Mazella and Fergus Stephen came and handled and explained all processes involved with kitchen water damage, mitigation and did all the first phase work with professionalism and care. Jean has been our first contact in this part of the claim and he has been great to deal with! Thanks to all!
My experience with Heritage was excellent! Braeden went above and beyond to explain how everything was
going to be handled. Everything he said was true, no surprises. He made sure everything was taken care of.
I had David Miranda and Tristyn Nugent come out to my house and they were able to help dry up the water damage and contain the mold in the house. They were both excellent and very respectful. Always answering any questions I had. Thank you guys!
We have been out of water for three weeks our house is not livable can’t get a hold of anyone to tell us what we are suppose to do several emails and phone calls no call back I guess we are just suppose to wait for a check darice middleton …
First time using home insurance benefits can be stressful. Rafael Mazella responded to my emergency call for water mitigation. He was professional, knowledgeable and attentive to my concerns. Thank you
Excellent customer service. Professional, courteous, and efficient. Company reacted to my problems in an expedient manner. Service technicians extremely respectful. Estavan Vasquez has been very helpful and a pleasure to work with.
Cancelled our whole homeowner policy after two months stating a branch was over our detached shed and we have a patch on our metal roof. No calling negotiating price or “cut down the branch and all good”. Just a letter to state we are …
Pleased with service, prices & love all the informational emails which they send, especially hurricane advice, prior to hurricane Ian. Thank you!
Lee Ashton is Awesome! He is such an asset to Heritage Insurance Company. Excellent service and clear communication from start to finish. Lee is one of a kind with exceptional customer service!!!
Rafael Mazella did an amazing job. Quick Professional and efficient!
If I could give zero stars I would. Terrible customer service.
They really don’t care at all
Go anyplace else for insurance …
On a scale of 1 to 10, Nick Leib is an 11. He’s a rock star. Not only is Nick extremely competent and thorough, he cares. He was patient, clear in answering questions to old folks who haven’t been through tornado recovery before, quick to …
Kyle Sutera was very responsible. Heritage reacted quickly to the leak disaster
Good morning , I just wanted to share I had a great experience. Communication was amazing. I knew what was going on the entire time. Most recommended company. DAVID MIRANDA made sure my questions were answered and he made sure everything gotten taken care of. Thank you as a company.
Rafael Mazella and Dave Mangroo were great!!!! Professional and kind and explained everything.
Don’t deserved even half of the star. My daughter and Son in Law are paying already for almost 20 years to this company, always on time, they called them on 2020 cause they found a few leaks on the roof. Heritage sent someone to check the …
“Zero or even Negative” rating if there is one for this company. We purchased Heritage Insurance for our home in Riverview Fl starting 2019. Last year in April, we suffered wind and water damage as a result of a storm, which caused a lot …
David Miranda had done a superb job in finding out and drying the wet ceiling on our home. He is professional and courteous.
I had David Miranda at my home to handle my water lose. He was great. Customer service was top notch and would recommend using him within the company.
I had an a/c leak; soggy carpet; and visible mold in my house- which I discovered on a weekend (of course). That didn’t matter. Heritage was quick to respond on a Sunday and the next day, Heritage Mitigator Lee Ashton, came to assess the …
I made a claim today and had Rafael Mazella, claim response tech come out not even 30 minutes after the call. Heritage was super quick with the response time and their technician was very kind and explained the process in detail to both …
Our Claims Response Technician Braeden, from Emergency Services, did a great job to help mitigate the dampness from a recent water leak within one of our walls. He was very attentive, took the time to explain each step, and sincerely cared about getting our problem resolved. Thank You Braeden!
David did very good job. I appreciated what he did to help and make customer feel so happy.
If I could give this company a zero I would. I filed a claim on 4/28/2022 and have been waiting for the status for over 50 days. I have been calling since June 6 to my agent Aldo Haynes Jr, his supervisor Ivan Alvarez and Ivan’s manager …
I recently had my first homeowners insurance claim due to a leaking shower pan at my home. I called Heritage Property Insurance when the leak was first discovered. Heritage was extremely responsive to the issue and had a technician out to …
if you dare make a claim with this company you will be canceled when your policy is to expire. hire them at your own risk
This is the first time in my life that I had the feeling that an insurance company really cared for my well-being. A leak manifested in my foyer. I reported a claim (not really sure why my 8-year old roof was leaking) and Lee Ashton …
Estevan Vaquez, who is a Claim Response Technician for Heritage Insurance, came to dry out the damage in our guest bedrooms and guest baths. He also, removed the carpeting for us. He did an excellent job and is a very hard worker. He …
BUYER BEWARE!!!!!!!
I will be making a weekly post about this company and it’s scam. …
I see all these 5 star ratings and don’t understand why we can’t, after weeks, get anyone to even give us feedback on the inspection done on our roof and property after a bad hail and thunderstorm caused damage. First I received an email …
William Miranda did the water mitigation for a leak that we had in our bathroom wall. This was the first time we have ever had to use our home owners insurance so we were unsure of the process. William made sure that I understood all of the …
Recently, I had to make a claim for water damage that caused mold to develop in a couple rooms in our home. Although, this incident caused our family to be uncomfortable and stressed at times; we were very fortunate to get David Miranda as …
Heritage responded quickly and has been helpful throughout the claim process. David Miranda was professional and informative. I have been satisfied with my Heritage experience and would confidently recommend them to others.
I am so pleased with the service we received from Heritage after a recent broken pipe. Response to my online filing was same-day, and the response team quickly assessed the situation. Dennis and Joe on the response team were very …
Derek was amazing. After we had the issue in our home, we were worried, as we’ve never dealt with a homeowners claim before. Derek was out the very next day, setting up all the equipment needed to control the water and possible mold. 3 …
Wow Heritage’s customer service has been great. From the initial process of reporting, the claims representative Olivea to Derek Miranda. They have all been extremely professional, understanding and courteous. Derek has been extremely …
Water mitigation team has been outstanding, really appreciate their efforts to make sure the house got dryed out.
Wonderful experience! We had water damage in our kitchen and Kevin Donahue was there the next day to inspect! He was helpful, thoughtful, and very informative! He helped make the process a little less stressful! Highly recommend! And hopefully you will get Kevin Donahue!
Rafael Mazella and Dave Mangroo did an amazing job at my house with the water mitigation dry out and explanation, thanks to Heritage.
Luis Knight was my Heritage representative and he was wonderful. On time, efficient, helpful. He fully explained everything that was going on with my water damage assessment and mitigation. He was friendly and supportive, and handled the problem professionally. Thanks again!
I’d like to do a review specific to Rafael Mazella. I was very impressed with the service he provided! He was an excellent communicator leading up to and during the appointment. He gave me a call ahead before he was on the way with a time …
I would like to give Luis Knight, from the mitigation department, 5 stars and the following review. I am a tenant in this house and this was the second time we have had a claim here, as soon as I saw Luis I knew we were in great hands as …
Luis Knight did an amazing job with our remediation. Thank you.
This a second time that Heritage is giving us a hell when we submitted a claim since September last year 2021, they haven’t helped, us we hire an adjuster because Heritage not responding our calls voicemail emails etc. …
Jean B and Lee did an awesome job. Very pleased with their work!! They are the dynamic Duo in my eyes. !!
David Miranda is skillful. He was very helpful and professional! You need to hire more competent people like him.
I want to thank Luis Knight from Heritage for helping us. While he was helping another Heritage customer, he came to our house after he was done and took away the bags of debris that were left behind (outside) by a different Heritage employee. Kudos to Luis 😊 …
Everything was handled very prompt and professionally, Joshua Wilson was very knowledgeable and helpful in assisting in all questions we had. He made this not fun experience much better by having him to help us through all of it.
Kyle from the response team came on July 4th to evaluate the water spraying from the shower into the closet. It was worse than I thought. He had fans and dehumidifiers in the bathroom, diningroom, kitchen and bedroom. His quick …
I had water damage to my home. Claim #H92365.
After my initial call to Heritage, I was contacted by Heritage employee Joshua Wilson. Joshua advised me that he was in route to my home to begin removing the …
I was quite impressed with the service I received from the Heritage Insurance Claims Response Team, Nick Lieb and Joshua Wilson. These two young men were responsive, punctual, polite, and thorough in their treatment of the water damage …
Great service, very prompt in sending multiple team members out to our house for our water leak. David was the first person to come out and he was very professional, courteous and punctual with his appointments with excellent communication to set up equipments to dry the ceiling! Thank you for all your help!!
Overall an amazing experience with Heritage insurance and all who work for them. They had people at my house in a very timely manner. Estevan Vasquez and Tony Romero are very polite, friendly and great to work with. They were always at my …
David Miranda came out to assess my home and was great. Very professional, took time to answer my questions, and provided updates and set expectations early. I appreciated the courtesy call and punctuality of his services. Would definitely recommend his service to others.
We recently had a leak in our bathroom that caused more damage than we even imagined Dealing with Heritage has been a great experience. David Miranda has been absolutely great! He brought out dryers to dry up the water damage caused by our …
Estevan was great! He did a thorough job and had great communication with us. He was great to talk to and fun to tease. Thank you Estevan, very much!
I found myself in good hands with Rafael Mazella at Heritage Restoration. He not only did a great job with the remediation and restoration, he was friendly, helpful and always went the extra mile to make sure I was happy.
Awful customer service. I put in a claim 4 months ago and they are still not making a decision. My claim has been passed through 4 different adjusters. I call and email everyday. No one responds. If I could give them 0 stars I would.
Thank you John Unger for your hard work and dedication, Words don’t describe how John went beyond to make sure my house and family was taking care off throughout the Dry out process . Your communication and customer service is top notch in …
Robert Rollins provided professional service and remediation on my Florida rental property after Hurricane Ian. Tear out of water/mold contamination and clean up allowed tenants to stay in place with minimal inpact to living areas. Highly recommended!!!!!
David came out to my home in Charlotte. He was very professional and thorough. He walked me through each step in giving me the excellent customer service so we could take care of some water damage. Thanks so much for all your help!
Derek was super helpful, straight forward and kind. He helped make sure there was no wetness in my sons room after our incident and was thorough and professional!
Rafael Mazella was very friendly and knowledgeable. Explained everything in great detail . Was fast and efficient, was even able to arrive earlier than appointment which he called and asked if he could which we loved.
William and his team were very thorough, professional and caring. They really took great pains to ensure my garage was dried out. Very pleased with them
After having home insurance for years through Heritage, I made a claim after hurricane Ian because a tree fell through my roof. I was told my claim is less than my deductible. Not sure what roofers you can find to remove a tree and repair …
I have three houses with Heritage. I had a shower leak problem. After I made a claim, the drying company came the next day. Finished the drying in 3 days. The whole process is very smooth.
Worst insurance company ever. Turns their backs on Florida after a catastrophic event happens leaving thousands of customers already paying thousands into insurance scrambling for coverage. You all should be ashamed of your shady practices …
Hurricane Ian is my first disaster and ya, I was freaking out on what to do. Then Heritage called and provided their mitigation team of John Unger and Joseph Milch. Wow, these guys are phenomenal!! Their professionalism, responsiveness, …
Brian was AMAZING!!! He was called to our house at 10pm on a Saturday. He arrived with a smile on his face and immediately got to work. We worked with him for 17 days; always professional, always polite and always great to work with. Thank you Brian for making this horrible situation that much easier! You are TOPS!!!
Thanks to the excellent communication and quick response from David, of the Heritage water mitigation team, my water issue was handled with little damage and little stress! He was extremely responsive even on a holiday weekend! Thanks David for all your help and knowledge.
John Unger is an asset to Heritage Insurance. We had the pleasure of meeting him when he was assigned to our home after Hurricane Ian. He was professional, knowledgeable, and very personable. He was always on time for his appointments …
Lee Ashton was our home mitigation person, he was always in contact with us as to what time he would be at our home and calling at least 30 minutes prior to being here. Before he started doing anytime he took the time to explain what he …
Heritage started off great. I called Friday after hurricane Ian got a claim number. The field adjuster came out a week later. After heard anything since. Left messages with our desk adjuster, her supervisor and his boss. Nothing. Now they want us to renew our insurance……
This review is for Water Mitigation Specialist Derek M.
After an upsetting water leak, my 98 year old Grandmothers home was flipped …
I want to thank Kyle and John for all the work they did in my bathroom, it was quite a scary process for me. It makes it easy for us the customers to have such a supportive group of people to assure us about the process of water damage. …
Outstanding service and communication from everyone at Heritage . Really took care of me and my family during an unfortunate time. My Claims Response Technician, Estevan Vasquez was nothing short of amazing. He was at my home the next day of me reporting an issue. I am very happy with the service I received.
What a relief! The Heritage rep David arrived quickly and thoroughly dried our home. He was careful when removing baseboards and cutting holes in the ceiling to not do more damage than necessary. We are now ready for repairs to start.
I recently experienced a leak upstairs in my laundry room that caused water to drain downstairs into my kitchen. David Miranda was great with helping take care of things. He put in heaters and fans which helped protect my hardwood floors and prevented further damages in my laundry room.
John Unger was dispatched to our home after Hurricane Ian. He was very professional and thorough with his inspection. John took the time to explain the process and make us feel comfortable with the solution. Highly recommend using …
Great customer service is rare these day but heritage mitigation is still providing quality work by making there customers a priority. Heritage has an employee by the name of Estevan Vasquez and he is a gem for that company. I wouldn’t mind …
I feel Luis was extremely compassionate and sensitive to the entire situation. Explained stuff to us so we felt more at ease. Set up equipment for water and will return on Friday
This review is specifically about Mr. Estevan Vasquez, Claim Response Technician. I discovered the water leak by stepping on a soggy carpet at 10:30 Pm on a Sunday evening. At 9:20 Am Monday morning Mr. Vasquez arrived at my home and …
Joshua Wilson came to our home after an AC leak caused water damage to our floors and drywall. He was friendly, professional, and took the time to do a thorough job so that we could be confident that everything would be dried out and not …
I cannot rave enough about the water mitigation team [Lee & Kyle] and my new best friend, Dennis Palmer. They have been great in so many ways. Punctual, personable, and polite. We felt they had our best interest in mind at all time. I just …
To start, Heritage has been great throughout this process since our home suffered quite a few damages due to Hurricane Ian. …
A special shout-out to David Miranda for his work ethics, punctuality and clear communication at every step of the claim process. Super glad I had David Miranda to handle the water damage mitigation services in the house. He is very …