(Translated by Google) I’ve been waiting for almost an hour… only three people answering and I see others playing with the cell phone talking and they don’t help anyone …
(Translated by Google) Customer service does not work there they never answer the phone very bad job that they put someone to answer the phone please …
(Translated by Google) Impossible to communicate by phone with them and has a very bad service in the office at the same time … many expenses and all above us residents. …
(Translated by Google) The worst service I’ve ever had, they don’t serve as people, I hope they throw them all away because they are not professional at all, damn dogs …
(Translated by Google) I have been trying to make the payment online for more than a week and it tells me that the page is being fixed and I am abroad for a trip. …
(Translated by Google) It’s like arriving at a paperwork office in Cuba, they do what they want with the client and nothing happens, what is this? Fidel Castro was resurrected and lives in Hialeah😂😂😂 …
(Translated by Google) Since I moved I called them to give me the green recycling tank and I’m still waiting for it today I’ve called several times and for a long time only the machine comes out and I can’t get anyone to answer me …
(Translated by Google) It is the place with but customer service. They do not answer the phone. They do not help the troublemakers. They should close that place. Unfortunately, I have been waiting for 1 hour and 19 minutes …
(Translated by Google) Horrible serviceeeeeeee …. they must have the option to open new accounts by phone or online so they don’t have to deal with those who work in this building …
(Translated by Google) excellent customer service!!!!!
I was attended by Janett and the truth is that I was surprised by her care
in clarifying my doubts and making everything quick and pleasant …
(Translated by Google) In my comment I made a mistake about the name of the lady who attended me at window 5 it was Mildrey I repeat a very professional service as well as the lady at the door I don’t know her name …
(Translated by Google) I have been on the phone for 4 hours and they do not answer because due to the issue of covid 19 they have the office closed, they do not have an email posted on any page, the truth is, I hope they improve …
(Translated by Google) Janet the girl at window 4 is very good and attentive the water has changed a lot the place is very nice very good treatment if you speak well to her and patiently help you she is not the one who takes away the water …
(Translated by Google) It is the most disorganized, frustrating, arrogant and poorly managed site that I remember in my life, 6 windows for customer service and only one has an assigned employee, the others seem to be for decoration, the …
(Translated by Google) The stars speak for themselves I have no words to describe how bad I feel with the service For me it is one of the worst in this country if I could change I would but since I live in hialeah you have to put up with it …
(Translated by Google) Mrs. Mildred attends with great kindness, courtesy and professionalism, my wife and I were delighted with the quality of service that she displayed …
(Translated by Google) I want to show my gratitude to Mrs. Mildred, who attended me with all her patience, which made me feel satisfied with her service. For her careful attention and courtesy at all times, super polite and kind. …
(Translated by Google) Incredibly, in this place what they do is create problems for you, pessimistic attention. They do not give you the slightest help for your problems. I am writing this on 09/01/2018 so that people reading this know …
(Translated by Google) Calling this place by phone is terrible and when you communicate they transfer you to a thousand different places and in the end you don’t solve anything, super bad customer service both by phone and in person as the …
(Translated by Google) Mrs. Mildred took care of us and helped us super well the day we had to change our water service to another address. We give it 5 stars, it is very attentive …
(Translated by Google) Horrible whenever I have to call they do not answer and when they do it is with a bad character I imagine that everything will continue the same because there are some comments similar to mine and the situation has …
(Translated by Google) On several occasions I have had problems with the water and the customer service is horrible… It seems that they are doing you a favor by serving you… tremendous rudeness, bad character, and if you talk on the …
(Translated by Google) This place is sad, they are like an organized crime, they charge you for the water without reading the meter for an estimated calculation, and since it belongs to the city, you have everything to lose, they don’t …
(Translated by Google) They are all rude and do not have the slightest idea of what “Customer Service” is. One calls and they leave you on hold until they want to, my daughter calling because the account is in her name and I sit in the …
(Translated by Google) It is the worst department there is in the city, it is sad how they treat their citizens, they do not deserve a star, they are disrespectful, unprofessional, incapable and badly educated, they should close this place …
(Translated by Google) They never pick up the phone, it seems incredible that the city of Hialeah has this problem and they don’t do anything about it and then they want us to throw out the mayor. Please earn your money by at least trying …
(Translated by Google) This is incredible 4 hours to open an account and 2 more hours to pay by car this service is very expensive and the way it works its services is horrible I have not had lunch I feel bad this looks like Cuba and …
(Translated by Google) These gentlemen at 3 west ave with 9 in Hialeah were without seatbelts and did not let the cars pass and when I went to pass them they mocked in the form of offense meaning that they were not interested in their …
(Translated by Google) Horrible and terrible service, they are not professional or polite, they are disrespectful, they keep you on the line for hours and hang up the call, you call again and the same thing happens. THEY NEVER ANSWER THE …
(Translated by Google) I can’t believe the bad service and the bad attitude that some workers have in this place, to the point of speaking to people with disrespect if you don’t know how to deal with customers, focus on something else. …
(Translated by Google) Those numbers that they give to their clients, what are they for if they don’t answer and are always busy. Since 8:45 am today, Friday 10/26/18, I paid for my father’s water because he has the beginning of dementia …
(Translated by Google) I have never seen a place where they mistreat customers so much, I am here right now and I saw how they mistreated an elderly person because it took a few seconds to get to the window. How is it possible that the city …
(Translated by Google) Calling customer service is the worst! 55 minutes to get a call answered. When they answered the call, very bad attention and little professionalism …
(Translated by Google) Mildred attended me, very kind, patient and helped me with everything I needed to open an account. Despite the negative reviews, I can say that my experience was pleasant and hassle-free thanks to Mildred. …
(Translated by Google) 3 hours and 45 min to be attended! Everything super complicated!!!! Social distance is maintained and queue outside!! exhausting !!!! …
(Translated by Google) I have been calling by phone for more than 3 days to resolve a billing problem and no one answers. recorder only (all agents are busy continue on hold and the next available agent will be with you) …
(Translated by Google) 00000000 terrible everyone complains inside horrible service nothing that helps people move forward everything is more than an hour …
(Translated by Google) Worst ever possible.
The worst service I have received not to mention that when you call by phone they leave you on hold for more than 40 minutes and then they hang up and not once …
(Translated by Google) This Public Office of the City of Hialeah has the worst telephone call reception services, there is not once a call reception office is called that they do not take a long time to answer or leave you hanging on the …
(Translated by Google) YOU CANNOT QUALIFY VERY BAD SERVICE, AFTER IT IS THE MOST EXPENSIVE WATER IN THE UNITED STATES, THEY ARE NOT ABLE TO SERVE YOU IN CONDITIONS AND I DON’T UNDERSTAND THAT THE ACCOUNT IS IN MY HUSBAND’S NAME AND THEY …
(Translated by Google) Omg what a bad service I’ve been online for 50 minutes, they charge you the same $300 one month as $350 the other month what a bad service, I don’t think it’s the employees rather the boss …
(Translated by Google) Malicima, terrible, nobody answers the phone, more than 1 hour continues on the phone without result on more than 4 occasions on the same day, if they were to collect the invoices they would no longer exist 😡😡😡🤬🤬🤬🤬 …
(Translated by Google) They have removed the payment and now it is only through the window and by car, the cars waiting in the middle of the street, stopped traffic, a disaster …
(Translated by Google) Terrible attention, they do not answer the phone, they leave you waiting, they never answer you again, you leave stressed, it is an ordeal …
(Translated by Google) The treatment I received from Ani Salinas on the phone motivates this review. I admit I was surprised by your kind attention because I communicated totally prejudiced after reading the comments. That my experience can …
(Translated by Google) I have never seen such impudence in a place, very bad customer service, it is an organized business what they have in this place they charge what they want monthly without hardly reading the clock, they turn off the …
(Translated by Google) The worst place in the world a criminal agency charges you whatever they want they don’t send the invoices and then they charge for late payment you call and after 50 minutes they hang up the phone and if you come to …
I called it ; no ones answer . They hang up immediately . I will need to relocated elsewhere cuz I am not settling for unprofessional customer services
Horrible service, 5 hours trying to contact the customer services line and no one answer the phone and when they do answer, hanged up without say a word,
We open the water account today , but they need 24 hours for connect the service . Very bad service 👎
24 hours after open account , we don’t have service .I called customer services …
Please DO NOT try to contact this utility company via phone. They have the worse receptionist!!!!
and once you are transferred to a representative you will even have a worse experience. How do people like this get jobs?
Service is horrible. When there’s an issue they give you the round a round. Had to be calling them every 1 1/2 hour to see if the service has been done.
I gave it one star but they don’t even deserve a star. Very bad customer service. I wish we had a choice of another company or that they fire everyone and start under a new administration.
You guys suck.. they never pick up.. you need to hire a new staff asap. It’s sad that a company like this allows employees like the ones you have in Hialeah location to run that place.. if it wasn’t cause people need water, I’m sure You guys would had closed a long time ago!!
The worth problem that Hialeah has is the department of public works, you can’t get any body on the phone and I’m talking about 3 In days in a row at different times,
Just spend close to an hour in a drive through because apparently is the only place to pay with a credit card or cash . And there were only 4 cars in front on me . Terrible system and outdated
No one answers and they charge whatever they want for the water bill. My water is usually 100 a month give or take, the online portal shows 2300 . They claim they will fox it and they still havent.
This is the worse customer service you can have here. It is beyond stupid to have to make two lines. Not only that but you have 2-3 people at a window but have waiting over 20 people and with each they take no less then 10-15 min. Supper disappointed with this service.
The service is horrible, after waiting 1/2 hr. they cut me off without saying a word, so rude and unprofessional, complaints needs to be sent to Gov. Desantis
Came here recently and I was left speechless to the customer service I received more like in shock…the representative, in window #4,from the start was sassy,unprofessional then got irate when I asked her if they accept credit cards, …
ZERO stars for this place and its employees. BEWARE!!! I’ve had multiple experiences here. They lack critical thinking and are bad at cooperating with city residents and providing real solutions. I only review when I mean it!
I’ve been calling all morning and I keep getting an automated message saying “my call can’t be completed at this time, please try again later.” When I finally got through they picked up and hung up. This is nonsense.
The people that work with customers need to have better manners, of course, without generalizing, but there are people working there that are very rude, you need to learn some customer service skills.
Worst service ever
They work little and by the hour they work less.
And there is no way to fill a complaint, as all of them are a mafia.
Move on fellas, find another city to live in.
Thieves, they charged two months worth of water on an empty apartment! 😡, my guess they don’t read the meter they bill according to the average usage! Don’t waste your time in customer service, it will do you no good! …
The lady in costumer service answered me upset for my questions, said me “give a moment” without please and at the end she hang up the phone without answer. Very bad service in Hialeah Water and Sewer
😫 worst customer service!! I lived without water for 10 days because they took so long to come to my house and turn on the water!!! It’s inhumane- for a first world country to take that long to start water is unbelievable. This is a lawsuit waiting to happen!!!!! …
I’m giving one start because “0” is not an option. Their customer service is terrible. The phones are not answered and if someone answer they will disconnect the call. This is what I will call “Public Sector Attitude.” These workers will not survive in the private sector.
We’ll make sure you pack a lunch when you need to get hold of a representative in the Water and Sewer Department. It is terrible to experience at first hand the lack off or maybe the poor staffing at this local government facility.
how is it that they cannot even answer the phone no matter what time you call? what kind of public office is this that they dont have the courtesy of answering and at least putting you on hold. They just let the phone ring ring ring. By …
I hate to agree with all the other negative reviews, but the average wait is 2-3 hours. The staff gets easily frustrated at senior citizens and yells at them. These employees are either rude or overworked and bitter.
I have been calling almost every day for the last three weeks at various times of the day. Most of the time no one picks up and on the off chance they do pick up they immediately hang up. I hope no one ever has an emergency requiring their assistance.
Horrible service. They required a $400 deposit (without even checking someone credit) is crazy, once again is Hialeah. You can’t even request service online. Have to go in person Mon-Friday what is that? and we are paying for it. Horrible
I closed account received last bill. My deposit was not credited. I call since I moved and no answer. I won’t pay till someone explains where is my deposit? Worse office to deal with the Hialeah mayor should do something about it.
This water department in hialeah are slackers, Unprofessional, and do not take responsibility for their laziness. I asked to have my water services cancelled since september and they cancelled it on November. I’m very disappointed with these people.
I am in disbelieve! For more than one month, almost everyday, I’ve been calling this office and not one call has been answered. I just have a simple, but important question, and I’m not able to go in person.
Terrible it took forever 1st a line to fill out the application then they tell you to get in your car
make the lines so you can pay the deposit I felt I was there trying to get free food
If I could give them a negative 1 I would. Mr. Vidal the director of the water department has a complete disregards for anyone who needs help. The mayor should get him out of there and put another person in charge.
Excellent customer service.. go prepared! ask your realtor what paper work you need so you don’t waste time. Staff is pleasant and helpful especially Damian.
The Department of Water NO read the counter meter ( I was two weeks out the state and the bill was the same), I did the reading and the number on bill is different to the real reading..To do a payment have a big line. Nobody answering the phones
Horrible, no words can describe it. I have been calling for days and it rings and rings and no one answers. Emailed the supervisor multiple times in a month period and not a single reply. There is something very rotten and broken about the …
They don’t deserve not even a star their customer service is the worst I have ever deal with they hang up on you no matter how many times you call back,and if you step in that office looks like a CIRCUS instead of and office it’s a real shame for the City of Hialeah, but on the other hand what else can you expect from them.
They have the worst customer service possible, they steal money from the people and they don’t help the people, the reading from the meters are always wrong. It’s not just me you can go there and see other people are having the same issue. …
I really wish this place changes this is a very rude place all the people that work in this place are rude as hell the customer service sucks! don’t even bother calling their number it will ring and ring and ring you cant get a hold of a …
Too much money spent on renovations while the service gets worst every day. If you are going to move be ready to spend 2 days doing the changes. This people don’t know how to do their one job.
Absolute Distaster, waited 3 hours to open a water account. Cant believe this is located in a first world country. They should fire all their employees and rehire people who want to provide proper service to human beings
This is the worst place to have to deal with. Customer service is extremely awful, phone calls are not answered. You can’t activate an account using the computer, you have to go over there and do a long wait. ALSO THEY DON’T ACCEPT …
It is the worst place to deal with. Phone call are not answered. I have called 18 times and they just put you on hold and some times you can hear the lady in the phone saying “she going to call back” and hung up. This uneducated people are waiting TAXES PAYER MONEY. They all should be fired.
When calling the department they either hang up or transfer your call. They will put you on hold forever. Worst, most unprofessional customer service I’ve ever experienced. They force you to come in and wait to be seen and don’t resolve any problems.
The after hrs crew needs to be the main crew and the main crew fired the after hrs are more proffesional then the ones attending the people during office hrs. This place is absolutely horrible, office is a chaos, unprofessional and liars …
This people cut us the water for 2 weeks now without any advise. Not because we did not pay but because our address was between Hialeah and Miami and they said we had to open an account with Miami! UNACCEPTABLE in 2021 an office stay without water for 2 weeks!
So i’ve been here a couple of times in the past few years and what i will say is that most of the reviews seem to come from people that walked in with a bad mood to begin with. My handful of experiences have always turned out positive, take that for the grain of sand that it is.
The wait time over the phone and email response is outraged and unprofessional. No one replies, if they do they ask the same question over and over like no one takes notes on the accounts. The lack of service in person is crazy. This department needs to upgrade and put the transfer services online like MIAMI-DADE water!
This place has got to be THE WORST water department in all of Florida. This is a joke!! No answers over the phone once transferred you might as well hang up. In person the lines are out of control and there is always an excuse to make you …
They don’t help you don’t answer your emails with questions or concerns after Hurricane Irma we had a leak and they always try to hold you accountable for things my bill was $1040 no joke! I had to pay the whole thing in full if not they …
After waiting 15 minutes on hold they disconnected my call. Hialeah water mafia. Its unacceptable that we are getting a third word treatment when we live in a first world country. This is terrible. This should be 5 negative stars. Lazy employees.
Day 1: My husband was #20 in line still after 1hr 45mins. They had served 6 people total in almost 2hrs!
Eventually he was served. Told to come back next day and that he would need …
I would rather eat a bag of razor blades than try to speak with any of these “City Employees” Zero Customer Service, God awful verbal skills, did not answer the phone for maybe 10 minutes straight. When I did get “through” I was transferred …
One of their employees, Oscar Lopez, just entered my friends backyard and began picking a fight with me because my friends dog was outside… it was a really really abrasive way to start my day – getting chastised while visiting my friends …
Trying to get a utility letter from them for the past week. The contact given at city hall no longer works there. No one seems to know who the new replacement is. I was given 3 other names and contacts, number dont work. If you do each …
Worst customer care I have ever experienced. They don’t answer the phone and when they do they either hang it up on your playing games OR they transfer you to a line that rings and then goes dead air. This place is freaking horrible! I can …
Terrible service, I have been waiting for 4 days without water, have to keep calling and everytime they say someone will be dispatched and nothing happens have to keep calling and explaining the situation to the “on-call” people and …
As a licensed Real Broker and Property Manager in the State of Florida and Michigan, I have never dealt with such poor customer service and processes than I have with this water department. I sell and lease numerous bank owned properties, …
This place is the perfect representation of all things negative about Hialeah. I have never been misinformed, bounced around, or treated in such a condescending way like they do at this place. The “brains”of the operation, Lourdes Vega, …
I tried making a payment online and THEIR system charged my credit 3 times. I called their customer service line and THEY advice me to dispute the two extra charges with my credit card. I did just that, come to show a month later I get my …
Today Customer Service Representative Jessie Acebo has given me the best customer service I have received in years, she’s very patient, nice, honest, and charismatic. She has made my experience a very pleasant one. This is the type of customer service Hialeah Water Works needs.
I went to this Hialeah water Dept and Mildred was the representative who helped me. She was very pleasant and professional. Oftentimes, with State/Government owned offices its hard to come across people who actually want to help you.
They never answer the phone. When they do, you’re usually transferred or referred to another place. Last time I called requesting for a visit to unclog the sewer, no one showed up, ever! It’s been months! Also, you can spend here the whole morning. Try to go closer to 4. They’ll hurry up because the want to leave.
It’s funny how you have to mandatory to leave a star otherwise it won’t let you because not even a star is meant to be put, I personally made the payment online days earlier and the payment didnt got reflected on the account until a couple …
When you call the Water department they put you on hold and never pick up the call. It is a shame that the City of Hialeah cannot fix the dept. for the residents of their own City.
Hilda was so nice in explaining how to cancel my service after I told her I was moving. She’s very helpful and nice. Thank you for helping me out -Jennifer
Great service, very helpful and knowledgeable. Katia helped me to understand how everything work and she even set up on my online account. Very happy with the service.
Worst customer service. I took a number and was patiently waiting for half an hour. A lady just decided to cut in front of everyone with “just a question” and the customer service woman (heavy, big mole on her face, bad attitude) had the …
The level of incompetence at this department is amazing, money spent on renovations on our taxes for this!? A management team that doesnt support the concerns of the community, and dont get me started on their support staff that has …
Made a payment on account and did not reflect on my bill … Also getting ridiculously over charged $345 on my newest bill when normaly its 80 max 90 per cycle . Have not been able to get in contact with anyone. This place needs new managment ..
This has been my 3rd visit to Hialeah Water Dept in the past 2 years. Each and every time has been the most frustrating experience. Every customer service agent I’ve dealt with has been extremely rude and unwilling to help solve my issues. …
Workers removed the manhole cover in front of the lift station by my house. And then they left. When I heard a car drive over the hole, I went out and saw it. I got the phone number to report an emergency, and called. It rang for several …
Every time I’ve called they answer in a professional way and resolve or orient me to the proper department. They’ve recently upgraded their office to a modern facility with many customer service agents and a large lobby. They even issued …
It is not possible to be more than one hour to pay a Bill on the drive thru. Some times more than 15 min per vehicle!!!!!!!!!!
Why they no have online options????
Even in the 50thies.
I’d give them a zero if I could. They are the worst. I called as soon as the their office opened at 8:30 and was placed on hold and then hung up on. Called back, placed on hold again. Finally spoke to someone and asked the questions I …
Hialeah water Department always is an issue. Right now, I am talked with a costumer services representative who in very bad way can’t assist me. The person who read the water meter suggest me changing the equipment and informed step to do …
Worst water and sewer department in United States of America, people are rude they never answer the phone and very often you get a crazy amount of money on your water bill.
I wish there was a 0 Stars rating option here… They disconnected my water just today after I tried calling and calling and looking online and I had no way of even looking at my bill or pay it they don’t give you an option to pay this. I …
This department is horrible. The majority of the women working here are very rude to the customers. I’ve have spent 2 days calling and they never answer the phones. They ask for too many things for water installation. Miami Dade Water is much easier to deal with.
I’ve noticed that most posted reviews have been negative. I am happy to say that my experience with multiple calls to the department have ALWAYS been positive. The staff has been very friendly, professional and willing to go out of their way to answer my questions and resolve my issues. Thank you!!!!
I wish I could give Zero stars… I have been on hold for 35 minutes and counting. How many people are actually answering the phones? The Hialeah Water Department is the worst I have seen in many years. Customer service is real bad, people …
The worst website to pay your bill online. Most of the time it won’t open and even the Quick Payment page won’t open where you put only your account and last name
No one answers the phones here! I called at least 50 times today and finally drove over there and spent an hour waiting to talk to someone because I have been under a boil water advisory for five days now with no idea from them when it will …
Customer Service is Horrible. The first time I called, hold time was over and hour. Second time calling they just hung up after waiting for over 30 minutes. Need better employees!
Nothing automated- behind the times they don’t pick up the phone and make you go in person to have you wait over 2.5 hours to activate water service for our business. Only two attendants and over 15 people waiting. Unbelievable! Hate this City !!!
a one star because it could be better but I will say good things come to those who wait
The customer service sucks and they let you wait a long time but will resolves …
Horrible horrible horrible customer service any place could have. I waited for over 40min on the phone for someone to finally take my call. A lady named “Annie” answered my call after another lady had already picked up my call and put me on …
I wish I could give this company a negative star rating. 1. It took me 2 hours to open my account in person because its clear they have very low class personnel working here (so who would want to be associated with Hialeah Water Department. …
I can’t believe they don’t do a courtesy knock before shutting off the water. People make mistakes and forget to pay bills they should courtesy knock to see if customer can pay the bill.
Worst ever possible. I’m receiving receiving invoice for my water since a few months ago of 5k. I went to the city millions of times to fix it they say it’s an error. And 6 months later I keep having the same problem. Now 3 k. This is the …
Horrible service, I made my payment and days later the service was disconnected. They claim payment wasn’t received, had to go down to the office to show proof of payment to get services reinstated. Mind you this was at 2:30pm, they said …
Very bad customer service, they keep you on hold, my bill is top of the roof , they are stealing the money, the bills are coming extremely high, the sewer is double and triple of what I used to received. This is very frustrating. Hialeah …
Horrible customer service I have been on the phone for over 2 hours to get water reconnected with all the money they charge for water they should have a more up to date system …
Was on phone for over an hour… then got in my car and went to the office had to wait Hour & 15 mins to be called, after all paperwork was done … could not make payment inside – had to go outside (drive-thru) for 45 mins more wait. So …
I have never understood why this location has so much negative reviews. I have come twice. To connect my water in 2020 and now to disconnect it. Both times the staff were friendly to me,and to other clients around. With me personally they …
Staff was extremely nice and considerate. Waited two hours and a half, got told that it was okay if my brother would arrive a pair of minutes before closing since everything else for the application was ready, just needed to have him sign a …
Horrible wait time over the phone and office. No correct information given. They disconnect water without notice and even after you’ve made payment and then they want to charge re connection fee. Example I made a $462 payment early morning …
Unbelievable that you have to wait almost 40 min to get someone on the phone. Just for something so simple as starting a service. Honestly who manages these people?
The website to pay your bill online does not work (at best works sporadically). They will say it’s your browser but I’ve tried Chrome, IE, Safari AND Firefox and it won’t work . If you call their number to pay by phone through the automated …
Had to give it 1 star in order to write a review. In reality it deserves a 0 star. I do online bill pay. I always send my payment 5 days before it’s due. First time I noticed they were charging me late fee. I called said I always pay on …
The person I spoke to on the phone had a nasty attitude and did not want to help me in paying my water bill. She did not want to help me retrieve my information because I don’t have it and she nastily hung up on me with zero help. No bills …
If I could give it minus 5 stars, I would. This is the worst company in the world to deal with. They are thieves. They charge you late fees every month, even though payment is sent out on time. Ridiculous. Don’t even bother to call them …
(Translated by Google) They never answer the phone
(Original)
Nunca atienden el teléfono
(Translated by Google) Very bad very bad service, bureaucracy
(Original) …
(Translated by Google) Problem solved in no time and I love that!
(Original) …
(Translated by Google) 1) Classic gossip, 2)! thieves,
(Original) …
(Translated by Google) Thanks to Mildred for everything I loved your attention
(Original) …
(Translated by Google) I’m calling and they cut my call, they never answered me. …
(Translated by Google) They never answer the phone, they are terrible with the services …
(Translated by Google) Very good and excellent attention from Ani Salinas
(Original) …
(Translated by Google) The worst service in the entire United States.
(Original) …
(Translated by Google) Lack of education to address the public, and the phone takes 20 minutes to answer. …
(Translated by Google) They do not answer the phone and do not know how to answer the questions that are asked of them. Horrible department …
(Translated by Google) Horrible, my water was cut off 5 days before the expiration date of the date …
(Translated by Google) They do not answer you by phone the worst service I see
(Original) …
(Translated by Google) they never answer the phone. It is the worst service in Miami …
(Translated by Google) Horrible, they never answer the phone, I don’t know why they put it on??? 😡😡😡.!!! …
(Translated by Google) They don’t answer the phone, they pick it up and hang up, or else they put you on mute, lousy service …
(Translated by Google) I’ve been waiting for almost an hour… only three people answering and I see others playing with the cell phone talking and they don’t help anyone …
(Translated by Google) Customer service does not work there they never answer the phone very bad job that they put someone to answer the phone please …
(Translated by Google) Long delay and the phone is never answered, it is for me the worst service …
(Translated by Google) Impossible to communicate by phone with them and has a very bad service in the office at the same time … many expenses and all above us residents. …
(Translated by Google) They never answer the phone the worst service they have given me in Miami …
(Translated by Google) People do not answer, there was only me and they did not call the number 5 windows and only one working, disrespectful …
(Translated by Google) Most expensive water in Florida, thieves who
(Original) …
(Translated by Google) What a bad service 😡 too long waiting…
(Original) …
(Translated by Google) customer service of the worst very arrogant to speak hopefully do not have to return but …
(Translated by Google) The worst service I’ve ever had, they don’t serve as people, I hope they throw them all away because they are not professional at all, damn dogs …
(Translated by Google) I have been trying to make the payment online for more than a week and it tells me that the page is being fixed and I am abroad for a trip. …
(Translated by Google) It’s like arriving at a paperwork office in Cuba, they do what they want with the client and nothing happens, what is this? Fidel Castro was resurrected and lives in Hialeah😂😂😂 …
(Translated by Google) Since I moved I called them to give me the green recycling tank and I’m still waiting for it today I’ve called several times and for a long time only the machine comes out and I can’t get anyone to answer me …
(Translated by Google) It is the worst service in Miami, they never have a solution, they are always right, horrible customer service. …
(Translated by Google) A terrible service, they speak to you with arrogance the worst city definitely …
(Translated by Google) Paying over the phone is torture. They do not answer!!
there must be a solution …
(Translated by Google) It is the place with but customer service. They do not answer the phone. They do not help the troublemakers. They should close that place. Unfortunately, I have been waiting for 1 hour and 19 minutes …
(Translated by Google) terrible they do not attend you opened an account with them, more than 30 hours without water …
(Translated by Google) The worst customer service that can exist. They never answer the phone and the attention in the Place is super slow. …
(Translated by Google) Terrible experience. An hour of waiting on the phone and nobody answered …
(Translated by Google) Horrible serviceeeeeeee …. they must have the option to open new accounts by phone or online so they don’t have to deal with those who work in this building …
(Translated by Google) excellent customer service!!!!!
I was attended by Janett and the truth is that I was surprised by her care
in clarifying my doubts and making everything quick and pleasant …
(Translated by Google) Mrs. mildred attended to me today, very good treatment with a lot of professionalism with a lot of patience. …
(Translated by Google) In my comment I made a mistake about the name of the lady who attended me at window 5 it was Mildrey I repeat a very professional service as well as the lady at the door I don’t know her name …
(Translated by Google) I have been on the phone for 4 hours and they do not answer because due to the issue of covid 19 they have the office closed, they do not have an email posted on any page, the truth is, I hope they improve …
(Translated by Google) very bad attention
(Original)
Muy mala atención
(Translated by Google) Janet the girl at window 4 is very good and attentive the water has changed a lot the place is very nice very good treatment if you speak well to her and patiently help you she is not the one who takes away the water …
(Translated by Google) It is the most disorganized, frustrating, arrogant and poorly managed site that I remember in my life, 6 windows for customer service and only one has an assigned employee, the others seem to be for decoration, the …
(Translated by Google) The stars speak for themselves I have no words to describe how bad I feel with the service For me it is one of the worst in this country if I could change I would but since I live in hialeah you have to put up with it …
(Translated by Google) Mrs. Mildred attends with great kindness, courtesy and professionalism, my wife and I were delighted with the quality of service that she displayed …
(Translated by Google) I want to show my gratitude to Mrs. Mildred, who attended me with all her patience, which made me feel satisfied with her service. For her careful attention and courtesy at all times, super polite and kind. …
(Translated by Google) Incredibly, in this place what they do is create problems for you, pessimistic attention. They do not give you the slightest help for your problems. I am writing this on 09/01/2018 so that people reading this know …
(Translated by Google) Calling this place by phone is terrible and when you communicate they transfer you to a thousand different places and in the end you don’t solve anything, super bad customer service both by phone and in person as the …
(Translated by Google) Mrs. Mildred took care of us and helped us super well the day we had to change our water service to another address. We give it 5 stars, it is very attentive …
(Translated by Google) Anne and Damien the best costumers, the best attention, thank you very much …
(Translated by Google) Horrible whenever I have to call they do not answer and when they do it is with a bad character I imagine that everything will continue the same because there are some comments similar to mine and the situation has …
(Translated by Google) On several occasions I have had problems with the water and the customer service is horrible… It seems that they are doing you a favor by serving you… tremendous rudeness, bad character, and if you talk on the …
(Translated by Google) This place is sad, they are like an organized crime, they charge you for the water without reading the meter for an estimated calculation, and since it belongs to the city, you have everything to lose, they don’t …
(Translated by Google) They are all rude and do not have the slightest idea of what “Customer Service” is. One calls and they leave you on hold until they want to, my daughter calling because the account is in her name and I sit in the …
(Translated by Google) It is the worst department there is in the city, it is sad how they treat their citizens, they do not deserve a star, they are disrespectful, unprofessional, incapable and badly educated, they should close this place …
(Translated by Google) They never pick up the phone, it seems incredible that the city of Hialeah has this problem and they don’t do anything about it and then they want us to throw out the mayor. Please earn your money by at least trying …
(Translated by Google) This is incredible 4 hours to open an account and 2 more hours to pay by car this service is very expensive and the way it works its services is horrible I have not had lunch I feel bad this looks like Cuba and …
(Translated by Google) These gentlemen at 3 west ave with 9 in Hialeah were without seatbelts and did not let the cars pass and when I went to pass them they mocked in the form of offense meaning that they were not interested in their …
(Translated by Google) Horrible and terrible service, they are not professional or polite, they are disrespectful, they keep you on the line for hours and hang up the call, you call again and the same thing happens. THEY NEVER ANSWER THE …
(Translated by Google) I can’t believe the bad service and the bad attitude that some workers have in this place, to the point of speaking to people with disrespect if you don’t know how to deal with customers, focus on something else. …
(Translated by Google) Those numbers that they give to their clients, what are they for if they don’t answer and are always busy. Since 8:45 am today, Friday 10/26/18, I paid for my father’s water because he has the beginning of dementia …
(Translated by Google) I have never seen a place where they mistreat customers so much, I am here right now and I saw how they mistreated an elderly person because it took a few seconds to get to the window. How is it possible that the city …
(Translated by Google) Calling customer service is the worst! 55 minutes to get a call answered. When they answered the call, very bad attention and little professionalism …
(Translated by Google) Mildred attended me, very kind, patient and helped me with everything I needed to open an account. Despite the negative reviews, I can say that my experience was pleasant and hassle-free thanks to Mildred. …
(Translated by Google) 3 hours and 45 min to be attended! Everything super complicated!!!! Social distance is maintained and queue outside!! exhausting !!!! …
(Translated by Google) I have been calling by phone for more than 3 days to resolve a billing problem and no one answers. recorder only (all agents are busy continue on hold and the next available agent will be with you) …
(Translated by Google) 00000000 terrible everyone complains inside horrible service nothing that helps people move forward everything is more than an hour …
(Translated by Google) Worst ever possible.
The worst service I have received not to mention that when you call by phone they leave you on hold for more than 40 minutes and then they hang up and not once …
(Translated by Google) This Public Office of the City of Hialeah has the worst telephone call reception services, there is not once a call reception office is called that they do not take a long time to answer or leave you hanging on the …
(Translated by Google) YOU CANNOT QUALIFY VERY BAD SERVICE, AFTER IT IS THE MOST EXPENSIVE WATER IN THE UNITED STATES, THEY ARE NOT ABLE TO SERVE YOU IN CONDITIONS AND I DON’T UNDERSTAND THAT THE ACCOUNT IS IN MY HUSBAND’S NAME AND THEY …
(Translated by Google) Omg what a bad service I’ve been online for 50 minutes, they charge you the same $300 one month as $350 the other month what a bad service, I don’t think it’s the employees rather the boss …
(Translated by Google) Malicima, terrible, nobody answers the phone, more than 1 hour continues on the phone without result on more than 4 occasions on the same day, if they were to collect the invoices they would no longer exist 😡😡😡🤬🤬🤬🤬 …
(Translated by Google) They have removed the payment and now it is only through the window and by car, the cars waiting in the middle of the street, stopped traffic, a disaster …
(Translated by Google) Terrible attention, they do not answer the phone, they leave you waiting, they never answer you again, you leave stressed, it is an ordeal …
(Translated by Google) The treatment I received from Ani Salinas on the phone motivates this review. I admit I was surprised by your kind attention because I communicated totally prejudiced after reading the comments. That my experience can …
(Translated by Google) I have never seen such impudence in a place, very bad customer service, it is an organized business what they have in this place they charge what they want monthly without hardly reading the clock, they turn off the …
(Translated by Google) The worst place in the world a criminal agency charges you whatever they want they don’t send the invoices and then they charge for late payment you call and after 50 minutes they hang up the phone and if you come to …
Agree with other comments
Terrible experience
Bad costumer
OMG!!! Please answer the phone !!
Very bad service.
They are suck at all
Prepare for a long wait
Fast service
Worst customer service!!!
Fax is always busy.
FIRE THEM ALL!
verification of adreses , hung off horrible
Worst customer you could find
They never answe the phone
Friendly and very informative. Thank you!!
If I could leave no stars I would.
Thanks.
Zero stars worse customer service…
The worst service and the worst customer service in the planet
Phone is never answered and when it is they hang up on you.
They never answer the call, in fact they answer and send it to voicemail
Best services ever! Ani S Is great!
bad customer service. its a mission to open/close an account
$1000 if they pick up the phone!!! I’m dead serious
call, get put on hold then they hang up. useless.
Perfect attention, very fast service and very friendly workers.
THE WORST ONLINE SYSTEM AND CUSTOMER SERVICES
Worst service ever, they need to be trained accordingly!
They were a little bad at first but they have been getting better over the recent months.
I want to give 0 star because this place has very unproffesional staff the customer services is terrible.
Welcome to the city of the incompetent, uneducated, and ignorant officials and representatives. This department is the prime example of absurdity.
Have not received my water bill, waiting on the telephone half hour and counting.
The water is stinking so bad, it’s coming out brown and dirty. Fix it or else
Unbelievable how they have unqualified staff to do this job. Can’t event use the credit card machine
Waited for 4 hours. The worst customer service ever. Only 2 of 7 employees were there.
Worst Customer Service ever! They hang up on you every time!
Very unprofessional over the phone , so much money and and poor customer service.
They don’t even deserve a star!! Worst customer service.
The worst customer service ever they never answer my phone call
I called 20 times and nobody picks up the PHONE, during normal business hours! This is RIDICULOUS!
No even un star horrible service
She hanp up on me , lol
Its just incredible the bad customer service in this place.. shame
The worst! You call they tell you one thing. You do that, and you get told it’s wrong and you get an entirely different story.
the service is lousy the water gets dirty every day, you call customer service they treat you super badly and rudely
what can I say its the city of hiafknleah. lazy, useless, worthless and first to fine you . what a great public works we have. pathetic.
Mildred was very patient and helpful! I left feeling good. Thank you very much!
Is very dificult to make a payment for phone ,website the service is awful
Need better employees here that want to work they take forever or everything and not enough parking space always full
To speak to a representative its like going to hell and never coming back 😫 Horrible custumer service …
They put you on hold and never answer the phone.
I would give you another star if you would at least answer the phone.
HORRIBLE customer service!!!!! the rudest bunch of city employees! they barely speak english! but THEY get a city/county job??!! nice!!!
Attempted to call 15 times placed on hold then the the call would drop. Who is the director of water and sewer and what is he doing.
I called it ; no ones answer . They hang up immediately . I will need to relocated elsewhere cuz I am not settling for unprofessional customer services
Worst service ever, super rude on the phone and they had me waiting an hour and 5 minutes. This is unacceptable.
Mildred had been an excelente profesional… she solved my issue quickly and helpfully. My congrats.
Horrible service, 5 hours trying to contact the customer services line and no one answer the phone and when they do answer, hanged up without say a word,
They only reason why I have them is because they are a monopoly mandated by the city. It is the worst services ever.
Needs massive overhaul. Terrible experience, insane wait times, employees give bad information.
We open the water account today , but they need 24 hours for connect the service . Very bad service 👎
24 hours after open account , we don’t have service .I called customer services …
Please DO NOT try to contact this utility company via phone. They have the worse receptionist!!!!
and once you are transferred to a representative you will even have a worse experience. How do people like this get jobs?
The website doesn’t work properly make it difficult for the clients to pay. They don’t pick up the phone and when they do they hang up disrespectful.
They don’t answer the phone ever!!! They made a mistake on my bill and I spent hours on the phone trying to get a hold of them.
OVER ONE HOUR WAITING ON THE PHONE. MAYOR BOBO NEEDS TO START BRINGING CHANGES.
Excellent customer service today with Mildred, She helped me out to open an account, very professional.
Costumer service by phone is “keep waiting, they’ll never pick it up”. Going to the place is even worse!!!
Service is horrible. When there’s an issue they give you the round a round. Had to be calling them every 1 1/2 hour to see if the service has been done.
I gave it one star but they don’t even deserve a star. Very bad customer service. I wish we had a choice of another company or that they fire everyone and start under a new administration.
You guys suck.. they never pick up.. you need to hire a new staff asap. It’s sad that a company like this allows employees like the ones you have in Hialeah location to run that place.. if it wasn’t cause people need water, I’m sure You guys would had closed a long time ago!!
The worth problem that Hialeah has is the department of public works, you can’t get any body on the phone and I’m talking about 3 In days in a row at different times,
I called over the phone the lady was really nice I wish I would have gotten her name. She told me the schedule, best time to call
Just spend close to an hour in a drive through because apparently is the only place to pay with a credit card or cash . And there were only 4 cars in front on me . Terrible system and outdated
Worst customer service ever. Call them many times and they don’t even answer.
No one answers and they charge whatever they want for the water bill. My water is usually 100 a month give or take, the online portal shows 2300 . They claim they will fox it and they still havent.
They don’t pick up the phone . More than 30 minutes waiting I was never able to talk to anyone. That is ridiculous! Please!!
terrible service I was trying to pay my bill and I ask why my bill increased and they just hang up the phone on me after being 30 minutes in hold.
This is the worse customer service you can have here. It is beyond stupid to have to make two lines. Not only that but you have 2-3 people at a window but have waiting over 20 people and with each they take no less then 10-15 min. Supper disappointed with this service.
The service is horrible, after waiting 1/2 hr. they cut me off without saying a word, so rude and unprofessional, complaints needs to be sent to Gov. Desantis
Came here recently and I was left speechless to the customer service I received more like in shock…the representative, in window #4,from the start was sassy,unprofessional then got irate when I asked her if they accept credit cards, …
ZERO stars for this place and its employees. BEWARE!!! I’ve had multiple experiences here. They lack critical thinking and are bad at cooperating with city residents and providing real solutions. I only review when I mean it!
I’ve been calling all morning and I keep getting an automated message saying “my call can’t be completed at this time, please try again later.” When I finally got through they picked up and hung up. This is nonsense.
Horrible Custumer service, waiting on someone to pickup the telephone for 1 hour and 5 minutes. Finally someone picked up and hang up on me.
The people that work with customers need to have better manners, of course, without generalizing, but there are people working there that are very rude, you need to learn some customer service skills.
Worst service ever
They work little and by the hour they work less.
And there is no way to fill a complaint, as all of them are a mafia.
Move on fellas, find another city to live in.
Thieves, they charged two months worth of water on an empty apartment! 😡, my guess they don’t read the meter they bill according to the average usage! Don’t waste your time in customer service, it will do you no good! …
The lady in costumer service answered me upset for my questions, said me “give a moment” without please and at the end she hang up the phone without answer. Very bad service in Hialeah Water and Sewer
Service is horrible!
Over the phone and even in person.
They speak in English and you can’t understand a word they are saying. …
😫 worst customer service!! I lived without water for 10 days because they took so long to come to my house and turn on the water!!! It’s inhumane- for a first world country to take that long to start water is unbelievable. This is a lawsuit waiting to happen!!!!! …
I’m giving one start because “0” is not an option. Their customer service is terrible. The phones are not answered and if someone answer they will disconnect the call. This is what I will call “Public Sector Attitude.” These workers will not survive in the private sector.
We’ll make sure you pack a lunch when you need to get hold of a representative in the Water and Sewer Department. It is terrible to experience at first hand the lack off or maybe the poor staffing at this local government facility.
how is it that they cannot even answer the phone no matter what time you call? what kind of public office is this that they dont have the courtesy of answering and at least putting you on hold. They just let the phone ring ring ring. By …
I hate to agree with all the other negative reviews, but the average wait is 2-3 hours. The staff gets easily frustrated at senior citizens and yells at them. These employees are either rude or overworked and bitter.
I have been calling almost every day for the last three weeks at various times of the day. Most of the time no one picks up and on the off chance they do pick up they immediately hang up. I hope no one ever has an emergency requiring their assistance.
Horrible service. They required a $400 deposit (without even checking someone credit) is crazy, once again is Hialeah. You can’t even request service online. Have to go in person Mon-Friday what is that? and we are paying for it. Horrible
I closed account received last bill. My deposit was not credited. I call since I moved and no answer. I won’t pay till someone explains where is my deposit? Worse office to deal with the Hialeah mayor should do something about it.
This water department in hialeah are slackers, Unprofessional, and do not take responsibility for their laziness. I asked to have my water services cancelled since september and they cancelled it on November. I’m very disappointed with these people.
I am in disbelieve! For more than one month, almost everyday, I’ve been calling this office and not one call has been answered. I just have a simple, but important question, and I’m not able to go in person.
Terrible it took forever 1st a line to fill out the application then they tell you to get in your car
make the lines so you can pay the deposit I felt I was there trying to get free food
If I could give them a negative 1 I would. Mr. Vidal the director of the water department has a complete disregards for anyone who needs help. The mayor should get him out of there and put another person in charge.
Excellent customer service.. go prepared! ask your realtor what paper work you need so you don’t waste time. Staff is pleasant and helpful especially Damian.
The Department of Water NO read the counter meter ( I was two weeks out the state and the bill was the same), I did the reading and the number on bill is different to the real reading..To do a payment have a big line. Nobody answering the phones
Horrible, no words can describe it. I have been calling for days and it rings and rings and no one answers. Emailed the supervisor multiple times in a month period and not a single reply. There is something very rotten and broken about the …
They don’t deserve not even a star their customer service is the worst I have ever deal with they hang up on you no matter how many times you call back,and if you step in that office looks like a CIRCUS instead of and office it’s a real shame for the City of Hialeah, but on the other hand what else can you expect from them.
They have the worst customer service possible, they steal money from the people and they don’t help the people, the reading from the meters are always wrong. It’s not just me you can go there and see other people are having the same issue. …
I really wish this place changes this is a very rude place all the people that work in this place are rude as hell the customer service sucks! don’t even bother calling their number it will ring and ring and ring you cant get a hold of a …
Too much money spent on renovations while the service gets worst every day. If you are going to move be ready to spend 2 days doing the changes. This people don’t know how to do their one job.
Absolute Distaster, waited 3 hours to open a water account. Cant believe this is located in a first world country. They should fire all their employees and rehire people who want to provide proper service to human beings
This is the worst place to have to deal with. Customer service is extremely awful, phone calls are not answered. You can’t activate an account using the computer, you have to go over there and do a long wait. ALSO THEY DON’T ACCEPT …
It is the worst place to deal with. Phone call are not answered. I have called 18 times and they just put you on hold and some times you can hear the lady in the phone saying “she going to call back” and hung up. This uneducated people are waiting TAXES PAYER MONEY. They all should be fired.
When calling the department they either hang up or transfer your call. They will put you on hold forever. Worst, most unprofessional customer service I’ve ever experienced. They force you to come in and wait to be seen and don’t resolve any problems.
The after hrs crew needs to be the main crew and the main crew fired the after hrs are more proffesional then the ones attending the people during office hrs. This place is absolutely horrible, office is a chaos, unprofessional and liars …
This people cut us the water for 2 weeks now without any advise. Not because we did not pay but because our address was between Hialeah and Miami and they said we had to open an account with Miami! UNACCEPTABLE in 2021 an office stay without water for 2 weeks!
So i’ve been here a couple of times in the past few years and what i will say is that most of the reviews seem to come from people that walked in with a bad mood to begin with. My handful of experiences have always turned out positive, take that for the grain of sand that it is.
The wait time over the phone and email response is outraged and unprofessional. No one replies, if they do they ask the same question over and over like no one takes notes on the accounts. The lack of service in person is crazy. This department needs to upgrade and put the transfer services online like MIAMI-DADE water!
This place has got to be THE WORST water department in all of Florida. This is a joke!! No answers over the phone once transferred you might as well hang up. In person the lines are out of control and there is always an excuse to make you …
I have lived in several cities in Broward also in Dade. Hialeah has got to be the most expensive water in Fla.
They don’t help you don’t answer your emails with questions or concerns after Hurricane Irma we had a leak and they always try to hold you accountable for things my bill was $1040 no joke! I had to pay the whole thing in full if not they …
After waiting 15 minutes on hold they disconnected my call. Hialeah water mafia. Its unacceptable that we are getting a third word treatment when we live in a first world country. This is terrible. This should be 5 negative stars. Lazy employees.
Day 1: My husband was #20 in line still after 1hr 45mins. They had served 6 people total in almost 2hrs!
Eventually he was served. Told to come back next day and that he would need …
I would rather eat a bag of razor blades than try to speak with any of these “City Employees” Zero Customer Service, God awful verbal skills, did not answer the phone for maybe 10 minutes straight. When I did get “through” I was transferred …
One of their employees, Oscar Lopez, just entered my friends backyard and began picking a fight with me because my friends dog was outside… it was a really really abrasive way to start my day – getting chastised while visiting my friends …
Trying to get a utility letter from them for the past week. The contact given at city hall no longer works there. No one seems to know who the new replacement is. I was given 3 other names and contacts, number dont work. If you do each …
Worst customer care I have ever experienced. They don’t answer the phone and when they do they either hang it up on your playing games OR they transfer you to a line that rings and then goes dead air. This place is freaking horrible! I can …
Worst customer service ever!
After closing my account once, they charged me an additional $160 plus they only gave back $200 of my $300 deposit! …
Terrible service, I have been waiting for 4 days without water, have to keep calling and everytime they say someone will be dispatched and nothing happens have to keep calling and explaining the situation to the “on-call” people and …
As a licensed Real Broker and Property Manager in the State of Florida and Michigan, I have never dealt with such poor customer service and processes than I have with this water department. I sell and lease numerous bank owned properties, …
This place is the perfect representation of all things negative about Hialeah. I have never been misinformed, bounced around, or treated in such a condescending way like they do at this place. The “brains”of the operation, Lourdes Vega, …
I tried making a payment online and THEIR system charged my credit 3 times. I called their customer service line and THEY advice me to dispute the two extra charges with my credit card. I did just that, come to show a month later I get my …
Today Customer Service Representative Jessie Acebo has given me the best customer service I have received in years, she’s very patient, nice, honest, and charismatic. She has made my experience a very pleasant one. This is the type of customer service Hialeah Water Works needs.
I went to this Hialeah water Dept and Mildred was the representative who helped me. She was very pleasant and professional. Oftentimes, with State/Government owned offices its hard to come across people who actually want to help you.
They never answer the phone. When they do, you’re usually transferred or referred to another place. Last time I called requesting for a visit to unclog the sewer, no one showed up, ever! It’s been months! Also, you can spend here the whole morning. Try to go closer to 4. They’ll hurry up because the want to leave.
It’s funny how you have to mandatory to leave a star otherwise it won’t let you because not even a star is meant to be put, I personally made the payment online days earlier and the payment didnt got reflected on the account until a couple …
-10 stars!! They are horrible !! I paid for my water and “they didn’t have proof of payment” so they took like 2 days to reinstate my water.
When you call the Water department they put you on hold and never pick up the call. It is a shame that the City of Hialeah cannot fix the dept. for the residents of their own City.
Hilda was so nice in explaining how to cancel my service after I told her I was moving. She’s very helpful and nice. Thank you for helping me out -Jennifer
Great service, very helpful and knowledgeable. Katia helped me to understand how everything work and she even set up on my online account. Very happy with the service.
Worst customer service. I took a number and was patiently waiting for half an hour. A lady just decided to cut in front of everyone with “just a question” and the customer service woman (heavy, big mole on her face, bad attitude) had the …
The level of incompetence at this department is amazing, money spent on renovations on our taxes for this!? A management team that doesnt support the concerns of the community, and dont get me started on their support staff that has …
Made a payment on account and did not reflect on my bill … Also getting ridiculously over charged $345 on my newest bill when normaly its 80 max 90 per cycle . Have not been able to get in contact with anyone. This place needs new managment ..
This has been my 3rd visit to Hialeah Water Dept in the past 2 years. Each and every time has been the most frustrating experience. Every customer service agent I’ve dealt with has been extremely rude and unwilling to help solve my issues. …
Workers removed the manhole cover in front of the lift station by my house. And then they left. When I heard a car drive over the hole, I went out and saw it. I got the phone number to report an emergency, and called. It rang for several …
Every time I’ve called they answer in a professional way and resolve or orient me to the proper department. They’ve recently upgraded their office to a modern facility with many customer service agents and a large lobby. They even issued …
It is not possible to be more than one hour to pay a Bill on the drive thru. Some times more than 15 min per vehicle!!!!!!!!!!
Why they no have online options????
Even in the 50thies.
I’d give them a zero if I could. They are the worst. I called as soon as the their office opened at 8:30 and was placed on hold and then hung up on. Called back, placed on hold again. Finally spoke to someone and asked the questions I …
Hialeah water Department always is an issue. Right now, I am talked with a costumer services representative who in very bad way can’t assist me. The person who read the water meter suggest me changing the equipment and informed step to do …
Worst water and sewer department in United States of America, people are rude they never answer the phone and very often you get a crazy amount of money on your water bill.
I wish there was a 0 Stars rating option here… They disconnected my water just today after I tried calling and calling and looking online and I had no way of even looking at my bill or pay it they don’t give you an option to pay this. I …
This department is horrible. The majority of the women working here are very rude to the customers. I’ve have spent 2 days calling and they never answer the phones. They ask for too many things for water installation. Miami Dade Water is much easier to deal with.
I’ve noticed that most posted reviews have been negative. I am happy to say that my experience with multiple calls to the department have ALWAYS been positive. The staff has been very friendly, professional and willing to go out of their way to answer my questions and resolve my issues. Thank you!!!!
I wish I could give Zero stars… I have been on hold for 35 minutes and counting. How many people are actually answering the phones? The Hialeah Water Department is the worst I have seen in many years. Customer service is real bad, people …
The worst website to pay your bill online. Most of the time it won’t open and even the Quick Payment page won’t open where you put only your account and last name
No one answers the phones here! I called at least 50 times today and finally drove over there and spent an hour waiting to talk to someone because I have been under a boil water advisory for five days now with no idea from them when it will …
What else would you expect from a government ran agency. All thet do is say no,! Hialeah depth of No!
Customer Service is Horrible. The first time I called, hold time was over and hour. Second time calling they just hung up after waiting for over 30 minutes. Need better employees!
Nothing automated- behind the times they don’t pick up the phone and make you go in person to have you wait over 2.5 hours to activate water service for our business. Only two attendants and over 15 people waiting. Unbelievable! Hate this City !!!
a one star because it could be better but I will say good things come to those who wait
The customer service sucks and they let you wait a long time but will resolves …
Horrible horrible horrible customer service any place could have. I waited for over 40min on the phone for someone to finally take my call. A lady named “Annie” answered my call after another lady had already picked up my call and put me on …
I wish I could give this company a negative star rating. 1. It took me 2 hours to open my account in person because its clear they have very low class personnel working here (so who would want to be associated with Hialeah Water Department. …
I can’t believe they don’t do a courtesy knock before shutting off the water. People make mistakes and forget to pay bills they should courtesy knock to see if customer can pay the bill.
Worst ever possible. I’m receiving receiving invoice for my water since a few months ago of 5k. I went to the city millions of times to fix it they say it’s an error. And 6 months later I keep having the same problem. Now 3 k. This is the …
Horrible service, I made my payment and days later the service was disconnected. They claim payment wasn’t received, had to go down to the office to show proof of payment to get services reinstated. Mind you this was at 2:30pm, they said …
Very bad customer service, they keep you on hold, my bill is top of the roof , they are stealing the money, the bills are coming extremely high, the sewer is double and triple of what I used to received. This is very frustrating. Hialeah …
Horrible customer service I have been on the phone for over 2 hours to get water reconnected with all the money they charge for water they should have a more up to date system …
Was on phone for over an hour… then got in my car and went to the office had to wait Hour & 15 mins to be called, after all paperwork was done … could not make payment inside – had to go outside (drive-thru) for 45 mins more wait. So …
I have never understood why this location has so much negative reviews. I have come twice. To connect my water in 2020 and now to disconnect it. Both times the staff were friendly to me,and to other clients around. With me personally they …
Staff was extremely nice and considerate. Waited two hours and a half, got told that it was okay if my brother would arrive a pair of minutes before closing since everything else for the application was ready, just needed to have him sign a …
Horrible wait time over the phone and office. No correct information given. They disconnect water without notice and even after you’ve made payment and then they want to charge re connection fee. Example I made a $462 payment early morning …
Unbelievable that you have to wait almost 40 min to get someone on the phone. Just for something so simple as starting a service. Honestly who manages these people?
The website to pay your bill online does not work (at best works sporadically). They will say it’s your browser but I’ve tried Chrome, IE, Safari AND Firefox and it won’t work . If you call their number to pay by phone through the automated …
Had to give it 1 star in order to write a review. In reality it deserves a 0 star. I do online bill pay. I always send my payment 5 days before it’s due. First time I noticed they were charging me late fee. I called said I always pay on …
The person I spoke to on the phone had a nasty attitude and did not want to help me in paying my water bill. She did not want to help me retrieve my information because I don’t have it and she nastily hung up on me with zero help. No bills …
If I could give it minus 5 stars, I would. This is the worst company in the world to deal with. They are thieves. They charge you late fees every month, even though payment is sent out on time. Ridiculous. Don’t even bother to call them …
Very very very slow customer service. Can’t believe one has to show up in person to turn on the water, in an on line century.