Highspeedlink offers the highest quality internet service designed for today’s business, and supported by local professionals from your community. See more
Read More| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
1528 Country Club Rd, Harrisonburg, VA 22802
Poor customer service
Internet works great and customer service is very helpful
HSL made it right with us. I really appreciate it.
Great internet service at a low cost
Terrible service. Internet doesn’t work half the time. If you do have a problem nearly impossible to get a technician for help.
Great customer service, fast, affordable wi-fi!
Good for nothing, its slow you cant load anything if another device is connected to the wifi it will take 10 minutes to load anything unless no one else is connected.
Service was so bad I had to break out the jigsaw puzzle just to stay entertained
A life changer for rural living. Coming up on 4 months of service. No downtime, fantastic ping time and wide bandwidth. Highly recommend.
I have had this company for years and love them. I had an issue not too long ago and the guys came out the next day and fixed the issue. The guys were very nice. I highly recommend this company!
Been using this company about 10 years. Been happy with it considering it is very affordable and we are in the county. We use a roku to watch tv daily.
The place is very favourable. It give abundance of oppotunity to initiate lot of reports but the Corona restricts endeavour to work outdoor.
Great service, nice folks who spend a lot of time working with you when you want to get WISP internet. It’s not the fastest or cheapest ISP I’ve ever had, but it’s the best available if you’re in a rural area.
Wanted to check if they have coverage in my are, contacted them couple of times, waiting for 2 weeks now for Danielle to get back to me and still got no answer. Does not reply to my email. I think they got plenty customers and don’t care about the rest
They really take advantage of you when you live in a rural area and have no other options for service. You pay a high price for a very slow speed only advantage over satellite internet is they have no limit on how much data you can use. …
Talking to a person is difficult, my experience has been (for 3 years) I have to call leave a message and wait for someone to call me back… I just don’t have time for that type of customer service… The internet runs much slower than the …
If I could give 0 stars I would. This ISP is the worst one available in Harrisonburg. I consistently get anywhere from 11Mbps to 14 KBPS and it is usually at 14 KBPS on average. I have tried connecting directly to the Ethernet port and I …
Speeds as advertised, great support when something isn’t right. Not sure what all these other people are complaining about. If you are using HSL you likely have no other options other than horrible satellite service with severe …
We have had their service for over a year now, and never had any issues with it. I am paying about $70.00 per month, which is high for the speed that I am subscribed for, but since my only other option would be satellite, I chose to pay the …
The router they gave me had it’s firmware fingered in a way that gave them remote admin access and severely restricted my own. I had to find this out myself, after exhausting all other possibilities by going through RouterOS’s rather sad …
I have had a bad experience dealing with HighSpeedLink, and I did not even purchase their service. They are very hard to get a hold of, and you have to leave a message because no one ever answers their phones. Seeing that you have to leave …
Great service at a very reasonable price. Had some issues with my card not working to make automatic payments, so I stopped by to pay the bill and make the necessary adjustments to resume. They tell me that as long as you can see Massanutten Mountain, they can get you service. So far, so good.
Recently switched from satellite and what a world of difference. Now can stream with no delays or buffering on multiple devices and no longer have the annoying latency and weather downtimes of satellite. Speeds are as advertised. Highly …
My family and I live in northern Keezletown, where both DSL and cable are not an option. I’ve had few service problems with HSL, and when we have, it’s ALWAYS been resolved in an expedient manner. This service is suitable for streaming …
I’ve been using High Speed link for almost 2 years And have always had courteous professional service. Plus never an issue with the internet service. I recently needed tech support for a new printer and had a very professional tech rep help …
I have consistently had problems with them.
The first was that, after I upgraded to their $60/month package, my internet …
I have had great service with High Speed Link. We live in an area that there are very few options, and HSL gives us fast internet at a reasonable price. I was skeptical at first, and went so far as to get a quote to bring cable internet …
Converted to HighSpeedLink today and wish we had done it sooner. From the initial phone call, the team at HSL was very courteous, professional and easy to work with. Mike and his install team did an AWESOME job and answered any questions I had. Very happy with the customer service and the speed of the internet! Highly recommend HSL!
Never had an issue with this place in the 7 years of having their services. I can honestly say I could count on one hand the times my internet was down in seven years. That is impressive. It is pricey but I feel well worth it. The staff is always friendly.
The service is adequate for people living in rural areas. However, the customer service is Comcast level poor. I guess they feel they’re the only game in town, which allows them to be rude and condescending towards customers. The …
We have had HSL for about four months now and are very happy with the service. Speeds are as advertised and so much better than our previous satellite internet service. We had one glitch with the service right after it was installed, but …
Very limited service area in my rural location. Customer service fails to respond to any solution. They happy to take my money though!
After almost two years and being happy with our service my husband accidentally cut the wire from the satellite to the house. He was able to splice it back together and I called requesting a permanent repair. Two days later I came home to a …
The Internet service itself is good and I wish I had it sooner. However the customer service has been lackluster from beginning to end, with the sole customer service person being incomprehensibly terse and failing to adequately answer …
Have been waiting for 2 weeks for our internet to be fixed…. multiple calls have been made by multiple fellow customers in our neighborhood….and nothing is being done to resolve the issue….very unhappy with this service and your …
Leaving a 5 star review even though I just cancelled service, seems a little odd but If you don’t have another option High speed link is the way to go. Your not gonna find better people to deal with anywhere, from the sales lady to the …