THIS COMPANY IS A RIP OFF AND THEY LIE AT EVERY PHONE CALL. I HAVE SUBMITTED ALL NECESSARY DOCUMENTS AND STILL WILL NOT ACCEPT MY IDENTIY. THEY HAVE BEEN LAIRS……………….
If your thinking of banking here for college don’t, it is the worst place to bank, they have no location for you to bank at and the customer severs is VERY BAD I think they are just set up to bank fees from you.
Ive been tryin to get my refund for 2 week one manager made fun of me for being a domestic violence victim. Customer service rude, disrespectful, and down right nasty business,honestly they play to much run around games.
The HigherOne card is a place where they steal your money. They are no good. the ATM didn’t disperse any money from the ATM at Wellsfargo and they STILL CHARGED ME. DONT USE THE CARD FROM YOUR SCHOOL!
Terrible customer service. After speaking with an over seas representative who didn’t listen or understand English very well, I decided to call back and ask politely to be transferred to an onshore rep. The overseas rep told me she couldn’t transfer me to the United States. Hence, the 1 star which should be a big fat 0 star.
Worse bank ever for Los Rios student!!! No branches located on the west coast… I got jerked around with verification of my identity. Don’t waste your time and get the checks deposited directly too your bank.
Higher One is a ripped off not only my account got hacked twice I reported and they decided to close my account. They didn’t do a proper investigation. If I didn’t check my account everyday I would of never known that it was hacked. Not …
They’re customer care department is extremely slow and no one really seems to know how to do their job. I have been trying to contact the department, since they emailed me to follow up on my account, and I haven’t seem to get through with …
I am unsure about your business practices. You take Federal and State money for US students. They are FORCED to use your “bank” to access their grants. The rules are very unclear. My daughter accidentally told the teller to transfer the …
this bank is TOTALLY INCOMPETENT! they take your money in hope that you wont complain about their shady practices. If you have a dispute do not expect them to resolve it in your favor even when the merchant is clearly in the wrong…. HORRIBLE BANK! Liberty U needs to cancel bankone’s contract and find another refund merchant.
For the past 2 or 3 terms they just wouldn’t give me the student loans. The website kept changing my preference to one account when I only wanted it to be in my bank account info because I no longer have my one card with me. Impatient and …
Why are you stealing thousands of dollars from thousands of customers and how are you expecting to get away with these horrible crimes? We’re going to contact the department of justice to make sure each of you spend several years in …
Stay away. Rip off bank. I’ve had my account for nearly 6 years since college. After I reported an unauthorized transaction not only did they rule against me, they also closed my account. Oh AFTER my paycheck hits too from the Department of …
Noooo
website is difficult to navigate
Awful Customer service, unbelievably convoluted registration process.
I do not know how can I contact them? They do not have a phone number? I cannot log in in my account!
If I don’t have my money now, lives are at steak!
My name is GABRIEL!!
You can never get an direct answer from these guy and they keep subtracting after you tell them to close the account.
They are scamming people and college kids out of there money. Do not do business with them.
The only reason I have to deal with this sh it company is because of my school. Terrible customer server, absolutely horrible.
Sleazy people, Very Rude. Higher One is a scary bad place to do anything with money, DO NOT GIVE ANY INFORMATION TO THEM.
Instead of the death penalty they should force prisoners to deal with Higher One customer service.
Very rude, horrible costumer service. Hung up on me 3 times, and I was not rude at all. Higher one does not care about business or there customers.
THIS COMPANY IS A RIP OFF AND THEY LIE AT EVERY PHONE CALL. I HAVE SUBMITTED ALL NECESSARY DOCUMENTS AND STILL WILL NOT ACCEPT MY IDENTIY. THEY HAVE BEEN LAIRS……………….
If your thinking of banking here for college don’t, it is the worst place to bank, they have no location for you to bank at and the customer severs is VERY BAD I think they are just set up to bank fees from you.
Ive been tryin to get my refund for 2 week one manager made fun of me for being a domestic violence victim. Customer service rude, disrespectful, and down right nasty business,honestly they play to much run around games.
The HigherOne card is a place where they steal your money. They are no good. the ATM didn’t disperse any money from the ATM at Wellsfargo and they STILL CHARGED ME. DONT USE THE CARD FROM YOUR SCHOOL!
Terrible customer service. After speaking with an over seas representative who didn’t listen or understand English very well, I decided to call back and ask politely to be transferred to an onshore rep. The overseas rep told me she couldn’t transfer me to the United States. Hence, the 1 star which should be a big fat 0 star.
Worse bank ever for Los Rios student!!! No branches located on the west coast… I got jerked around with verification of my identity. Don’t waste your time and get the checks deposited directly too your bank.
Higher One is a ripped off not only my account got hacked twice I reported and they decided to close my account. They didn’t do a proper investigation. If I didn’t check my account everyday I would of never known that it was hacked. Not …
They’re customer care department is extremely slow and no one really seems to know how to do their job. I have been trying to contact the department, since they emailed me to follow up on my account, and I haven’t seem to get through with …
I am unsure about your business practices. You take Federal and State money for US students. They are FORCED to use your “bank” to access their grants. The rules are very unclear. My daughter accidentally told the teller to transfer the …
this bank is TOTALLY INCOMPETENT! they take your money in hope that you wont complain about their shady practices. If you have a dispute do not expect them to resolve it in your favor even when the merchant is clearly in the wrong…. HORRIBLE BANK! Liberty U needs to cancel bankone’s contract and find another refund merchant.
For the past 2 or 3 terms they just wouldn’t give me the student loans. The website kept changing my preference to one account when I only wanted it to be in my bank account info because I no longer have my one card with me. Impatient and …
Why are you stealing thousands of dollars from thousands of customers and how are you expecting to get away with these horrible crimes? We’re going to contact the department of justice to make sure each of you spend several years in …
Stay away. Rip off bank. I’ve had my account for nearly 6 years since college. After I reported an unauthorized transaction not only did they rule against me, they also closed my account. Oh AFTER my paycheck hits too from the Department of …