Wish there was a zero star this Internet is a joke!!! So irritating but unfortunately where I live this is the only one I can get better off with no Internet because that’s what I get any way paying almost 50.00 a month
Used it for about a year, and it is definitely not as good as I thought it would be. You guys better step up and add more speed to this internet or you’ll lose someone pretty fast.
It’s awesome to be able to have internet out in the mountains, only goes out and rarely, usually when weather is extreme. I wish it was faster, but I’m grateful for it
The Internet they provide is so inconsistent and garbage. I’m tired of it turning to B.S around 7:00 P.M-10:00 P.M, it is the biggest junk ever. Then on random days it just is consistent the connection will just flicker on and off and it’s terrible.I Don’t recommend.
I’ve had this service for a month. We’ve only had a few problems. With the three kids doing online schooling and gameing in the afternoon it has been great!
Higher-Speed internet is a great internet for the price and for the quality of service that you get. The customer service and repair service is excellent.
Very reasonable and reliable. If there ever is a problem I appreciate the texts with updates of status of timeframes to get ucback online. The office staff is alwaypleasant and helpful.
I’ve had higher speed internet for a little over 2 years I’ve had nothing but good service every time I call the office with questions they are friendly and helpful as far as the internet service it’s self it works great we can have Netflix going on two TVs and be on our phones no problem
I’m delighted with my service with HSI. For a remote area service provider, they do a GREAT job…and their customer service is so good it’s almost unbelievable in this day & age!
Been a customer since ’07. Wonderful fast service. Just had my second problem in 12 years. He was here in 20 minutes and my service was back up in 5 minutes.
I was in shocked by the level of professionalism and quality customer service provided by George, i am happy that i found a company on Edgewood that shows they care so much about their customers , thank you for having somebody like George providing top notch support to the customers !!!
Internet does okay, if you live in the chilili area or out of the suburb/housing areas of Moriarty/Edgewood don’t count on a fiber wire connection being available and their wireless is radio so you may pay for the highest wireless speed but …
As the name suggests it’s high(er) speed. The people who came to my house to install my connection were remarkably unprofessional. I’ve had my high(er) speed internet for about a week. I live relatively close to their access point, and I …
Consistently good internet response. Very good customer service. Considering our options, HSI was the best internet solution for us.
Very affordable. Simple installation, up to,date modem/router.
Higher Speed Internet has been a pleasure to work with. Their customer service is absolutely top notch and their product is excellent. I highly recommend them for East Mountain internet needs.
With movie theaters closed we started streaming movies. The HD movies were buffering to much watching a movie in one sitting would not work. I I put in a call to HSI for help and they did! A change to a setting on my old-non-smart TV was all that was needed for us to watch movies from beginning to end without buffering.
Internet is down then up. IT’S CALLED HIGH SPEED INTERNET. It’s Not it slow it is not reliable and they don’t have 24/7 Support. They close at 5 & weekends. So if your service is down it’s down til you can contact someone the Next Business Day.. Put out all the money for their service and can’t get reliable Service
Every member of the High Speed Internet team has been courteous , helpful, and attentive to our internet requests. If you’re looking for a reputable and dedicated internet company, this is the one! Mrs. Lori Simmons
They are amazing they took great care to make sure I was completely covered by the service I needed. They showed up on time took their time to make sure i was setup correctly and then called to check on me. Top notch service so glad I found them.
For the most part Higher Speed internet has served us well. But be warned…if there is an interruption of service, this service allowed default to our cell phone company and we had no knowledge of this until we got a $500.+ bill for data …
Update , everyone please be careful about leaving your credit card number for autopay. Steve J Grabiel the owner is crook and debited my account for May when I have not had their service. I am disputing this charge and can prove I already …
George is awesome and she was so knowledgeable and kind. Installers were awedome and fearless. They were on a very tall building. Internet has been fast and without interruption. Wish I could take them down with me to Albuquerque.
It was the best option two years ago for the area where we live. But the caveat was to deal with being down randomly for a total of 7 to10 days per month. …
I have been with Higher Speed over 10 years for both my home and business internet needs. They have amazing customer service and are quick to address issues.
Costumer service is great. always friendly and helpful. the internet has been good and pretty fast. it has allowed us to run our business and do online schooling without interruption.
Positives: Small town owned so you are supporting local business and we love that idea. The owner Steve is friendly and does seem to try. Two of his tech men have been here many times and were always professional. …
I moved back to NM and began looking for providers and had very bad experiences with xfinity and century link. It went as far as the tech from one of the HUGE CORPORATE providers missing install 4 different times saying I was not home …
I Loved There High Speed internet But They Discontinued My Service While I Was On The Street’s of Albuquerque and Someone Stoled My Debit Card So They Couldn’t Collect There Bill
These folks were great in the beginning. Since we started with them they turned to garbage. Now that our internet drops every night they won’t even answer the call, nor come figure out what’s wrong. Their main goal is to get you service …
Steve is a no non sense owner of a very competitive business but I felt a confidence knowing that this small company would be attentive and accessible unlike the big telecom companies like Centurylink. So far they have not disappointed and their fees are more in line. Their customer service is very good and friendly!
I have been with Higher Speed close to 5 years. The coustomer service is just like I like it. Every time I had a problem in the past, it was dealt with promptly. Since they put new equipment on my roof I haven’t had any problems.I would defanatly reccomend.
I’m probably one of the first users of this service when they came out to Cochiti Lake. It’s screaming fast (unlike CenturyLink) so streaming is never a problem. I work from home so internet is essential especially now! The folks at …
We have been with ”Higher Speed” for 5 years. They are very reliable, download speeds are fast enough to consistently stream, their monthly subscription rates are good, and the customer service folks have taken care of the couple of issues …
I have used the services of Higher-Speed Internet for quite a few years now and have found their land-based microwave internet to be exactly what we require in our rural area of N.M. The ISP provides sufficient bandwidth and the resulting …
I had a very bad experience with poor coverage and slow speeds with CenturyLink. My experience with HSI has been wonderfully calm with seamless customer service!
2/13/2021 – I initially gave a very poor review to higher speed internet because I couldn’t get a hold of anybody. However they have completely changed my review rating because they are constantly upgrading their system and the owner wants …
Very happy with my service in a remote area. If the service goes down, they notify with reason and expected resolution. Being local to ABQ area, the service is good, plus the people are enjoyable to deal with. With the least expensive option, I am able to download and upload large book files that I work on with no problem so far
We ordered higher speed for our house out in the country off main road about 6 months ago. We love it!! I would recommend higher speed for fast friendly service! Our speed is great and we use a fire stick and there is never to much lag time to load even with kids using cell phones at same time!
The installers were very kind and went above and beyond to try to get me internet. The second star is only for them. I would give them 5 stars (thanks Steve and the others). Their work ethic made me want to stick with the company. However, …
We’ve been with Higher Speed Internet for nearly four years now. I have nothing but good things to say about all of them! Great product, exceptional customer service and just all-around fantastic local business. We live in the boondocks …
This company has been a life saver for our jobs during the work at home COVID crisis! We have VERY limited Internet service options out where I live. Their service has been very reliable and even though we didn’t order their fasted service …
When the internet actually works it’s pretty decent but if it goes out for whatever reason good luck getting them to help you, and if you want them to actually give you the time of day in regards to looking into the issue, better be very, …
Update: 09/23/21, I would like to update my review to announce that in the recent months they’ve updated their system and that their services have been phenomenal! Online gaming, movies in higher quality than ever and just awesome service. …
Higher-Speed Internet has been great. I switched from another Internet service and Higher-Speed has been by far the better service. Their customer service and response times have very good and they have even helped me diagnose problems were happening on my end with my computer even though they were not the cause of the problem.
My Internet still out, and the phone number for the company isn’t working, it’s been 3 days and it says the line is unavailable, I’m going to the facility today bff see before they close
Pretty solid internet service. Customer service has been excellent and always either answers or gets back to me quickly. I think the price is better than most other carriers. We run TV streaming, gaming, laptops, etc. all at once and …
We just moved to Stanley we got higher speed because a family member that lives here also has it! When I asked at first they told me they would be able to come Wednesday or Thursday i called like a Monday I was like perfect later they told …
Just tried calling higher speed internet no answer “shocker”… we DO NOT have internet, we haven’t had internet for almost 24 hours this is ridiculous. Love paying for internet that me or my family can’t use.
Tried reaching out to them 3 times this week as I am going through the third day without Internet. Phone won’t even ring, their webpage is down too? Is this place still in business or am I just getting auto charged by a random person? 🤔 the …
Whenever I have a problem and need assistance, I can’t get in touch with anyone. No one returns my phone calls.
I believe an additional tech person needs to be hired to strictly answer calls and resolve issues.
Internet has been down for about 3 days now and still no explanation as to why. Website isn’t working and phone lines are down.. But oh the autopay worked just fine yesterday on the 1st of the month. It’s like they dropped off the map and took everyone’s money while they were at it.
The service itself is not too bad, but, there are CONSTANTLY outages and you will not be refunded or credited for the days you have no service. The customer service is terrible. Every time you ask a question you get threatened with being …
For the most Higher Speed Internet is great! However, they are not always reliable and may done for 2-3 days in a row, making it difficult to work or get things done. Their customer service is great but I wish they would credit customers …
At first the service seemed ok, but then we started losing service almost every month. When I called I was told they needed to “update” my modem and service was restored. Then I spoke to a woman who told me they routinely kick accounts to …
Great Service
Fantastic
Great company!
Amazing people and service.
Fast install, excellent service
Great customer service great service all around awesome!!!!!
Disappointed. The fact that I have to write this using my phone data says something about how their internet functions.
Internet goes out often, slow, and unreliable. Worst decision.
Great service. Very happy customer.
Outstanding service. Both the internet and the customer service is awesome.
Very responsive the only time I had an equipment problem.
Great customer service! Any outtages are dealt with in a timely manner.
Update no longer have them but just to let you know Edwina Hewitt works for them , hm… disclosure
Great service and people. Very happy we went with their service.
What they lack in speed they make up for in customer service and support. Over all very personable and friendly.
I was impressed with the service received. Installers wore a mask when in the home.
Higher Speed Internet is a good value and quality in the east mountains when the weather is good.
Great company. No problem with the service. Very friendly staff.
Wish there was a zero star this Internet is a joke!!! So irritating but unfortunately where I live this is the only one I can get better off with no Internet because that’s what I get any way paying almost 50.00 a month
Truly care. Reliable and good job. People who leave ones on the review just didnt pay their bill.
Used it for about a year, and it is definitely not as good as I thought it would be. You guys better step up and add more speed to this internet or you’ll lose someone pretty fast.
Very prompt and friendly. Did the job very fast and good . Will have to wait on reliability, but so far good.
Got great service and George is exceptional, she took care of the problem I had with my service
I have good service from HSI for many years.
The internet works better today than whe. I first connected;I appreciate that
It’s awesome to be able to have internet out in the mountains, only goes out and rarely, usually when weather is extreme. I wish it was faster, but I’m grateful for it
Spotty coverage and poor customer service
Great company, great service, exceptional customer service! Two thumbs up I highly recommend using higher speed internet
Great internet service for my home in the East Mountains and business in Moriarty. Steve, George and team are the best!
Installers are nice got the job done right I recommend higher speed internet for your internet needs customer service was excellent thanks
The Internet they provide is so inconsistent and garbage. I’m tired of it turning to B.S around 7:00 P.M-10:00 P.M, it is the biggest junk ever. Then on random days it just is consistent the connection will just flicker on and off and it’s terrible.I Don’t recommend.
Steve was awesome. Got us set up very quickly and was very professional. Service and internet speed is great. Thank you!
Love these guys! George is so friendly. They really care about their customers. Highly recommended.
For rural internet Higher Speed Internet is the best. The company’s commitment to quality customer service is what I love the most.
I’ve had this service for a month. We’ve only had a few problems. With the three kids doing online schooling and gameing in the afternoon it has been great!
Higher-Speed internet is a great internet for the price and for the quality of service that you get. The customer service and repair service is excellent.
Very reasonable and reliable. If there ever is a problem I appreciate the texts with updates of status of timeframes to get ucback online. The office staff is alwaypleasant and helpful.
I’ve had higher speed internet for a little over 2 years I’ve had nothing but good service every time I call the office with questions they are friendly and helpful as far as the internet service it’s self it works great we can have Netflix going on two TVs and be on our phones no problem
I’m delighted with my service with HSI. For a remote area service provider, they do a GREAT job…and their customer service is so good it’s almost unbelievable in this day & age!
Been a customer since ’07. Wonderful fast service. Just had my second problem in 12 years. He was here in 20 minutes and my service was back up in 5 minutes.
This company is great.. Customer service is second to none. The provide a good service at a fair price. Very happy with my change in providers.
I was in shocked by the level of professionalism and quality customer service provided by George, i am happy that i found a company on Edgewood that shows they care so much about their customers , thank you for having somebody like George providing top notch support to the customers !!!
Internet does okay, if you live in the chilili area or out of the suburb/housing areas of Moriarty/Edgewood don’t count on a fiber wire connection being available and their wireless is radio so you may pay for the highest wireless speed but …
As the name suggests it’s high(er) speed. The people who came to my house to install my connection were remarkably unprofessional. I’ve had my high(er) speed internet for about a week. I live relatively close to their access point, and I …
Consistently good internet response. Very good customer service. Considering our options, HSI was the best internet solution for us.
Very affordable. Simple installation, up to,date modem/router.
Higher Speed Internet has been a pleasure to work with. Their customer service is absolutely top notch and their product is excellent. I highly recommend them for East Mountain internet needs.
With movie theaters closed we started streaming movies. The HD movies were buffering to much watching a movie in one sitting would not work. I I put in a call to HSI for help and they did! A change to a setting on my old-non-smart TV was all that was needed for us to watch movies from beginning to end without buffering.
Internet is down then up. IT’S CALLED HIGH SPEED INTERNET. It’s Not it slow it is not reliable and they don’t have 24/7 Support. They close at 5 & weekends. So if your service is down it’s down til you can contact someone the Next Business Day.. Put out all the money for their service and can’t get reliable Service
Every member of the High Speed Internet team has been courteous , helpful, and attentive to our internet requests. If you’re looking for a reputable and dedicated internet company, this is the one! Mrs. Lori Simmons
They are amazing they took great care to make sure I was completely covered by the service I needed. They showed up on time took their time to make sure i was setup correctly and then called to check on me. Top notch service so glad I found them.
For the most part Higher Speed internet has served us well. But be warned…if there is an interruption of service, this service allowed default to our cell phone company and we had no knowledge of this until we got a $500.+ bill for data …
Update , everyone please be careful about leaving your credit card number for autopay. Steve J Grabiel the owner is crook and debited my account for May when I have not had their service. I am disputing this charge and can prove I already …
George is awesome and she was so knowledgeable and kind. Installers were awedome and fearless. They were on a very tall building. Internet has been fast and without interruption. Wish I could take them down with me to Albuquerque.
It was the best option two years ago for the area where we live. But the caveat was to deal with being down randomly for a total of 7 to10 days per month. …
Just bad. Don’t try hard enough to effectively provide a service.
Edit: Been gone from the area for a while, and returned to find that the reviews …
I have been with Higher Speed over 10 years for both my home and business internet needs. They have amazing customer service and are quick to address issues.
Costumer service is great. always friendly and helpful. the internet has been good and pretty fast. it has allowed us to run our business and do online schooling without interruption.
Positives: Small town owned so you are supporting local business and we love that idea. The owner Steve is friendly and does seem to try. Two of his tech men have been here many times and were always professional. …
I moved back to NM and began looking for providers and had very bad experiences with xfinity and century link. It went as far as the tech from one of the HUGE CORPORATE providers missing install 4 different times saying I was not home …
I Loved There High Speed internet But They Discontinued My Service While I Was On The Street’s of Albuquerque and Someone Stoled My Debit Card So They Couldn’t Collect There Bill
These folks were great in the beginning. Since we started with them they turned to garbage. Now that our internet drops every night they won’t even answer the call, nor come figure out what’s wrong. Their main goal is to get you service …
Steve is a no non sense owner of a very competitive business but I felt a confidence knowing that this small company would be attentive and accessible unlike the big telecom companies like Centurylink. So far they have not disappointed and their fees are more in line. Their customer service is very good and friendly!
I have been with Higher Speed close to 5 years. The coustomer service is just like I like it. Every time I had a problem in the past, it was dealt with promptly. Since they put new equipment on my roof I haven’t had any problems.I would defanatly reccomend.
I’m probably one of the first users of this service when they came out to Cochiti Lake. It’s screaming fast (unlike CenturyLink) so streaming is never a problem. I work from home so internet is essential especially now! The folks at …
We have been with ”Higher Speed” for 5 years. They are very reliable, download speeds are fast enough to consistently stream, their monthly subscription rates are good, and the customer service folks have taken care of the couple of issues …
I have used the services of Higher-Speed Internet for quite a few years now and have found their land-based microwave internet to be exactly what we require in our rural area of N.M. The ISP provides sufficient bandwidth and the resulting …
I had a very bad experience with poor coverage and slow speeds with CenturyLink. My experience with HSI has been wonderfully calm with seamless customer service!
2/13/2021 – I initially gave a very poor review to higher speed internet because I couldn’t get a hold of anybody. However they have completely changed my review rating because they are constantly upgrading their system and the owner wants …
Very happy with my service in a remote area. If the service goes down, they notify with reason and expected resolution. Being local to ABQ area, the service is good, plus the people are enjoyable to deal with. With the least expensive option, I am able to download and upload large book files that I work on with no problem so far
We ordered higher speed for our house out in the country off main road about 6 months ago. We love it!! I would recommend higher speed for fast friendly service! Our speed is great and we use a fire stick and there is never to much lag time to load even with kids using cell phones at same time!
The installers were very kind and went above and beyond to try to get me internet. The second star is only for them. I would give them 5 stars (thanks Steve and the others). Their work ethic made me want to stick with the company. However, …
We’ve been with Higher Speed Internet for nearly four years now. I have nothing but good things to say about all of them! Great product, exceptional customer service and just all-around fantastic local business. We live in the boondocks …
This company has been a life saver for our jobs during the work at home COVID crisis! We have VERY limited Internet service options out where I live. Their service has been very reliable and even though we didn’t order their fasted service …
When the internet actually works it’s pretty decent but if it goes out for whatever reason good luck getting them to help you, and if you want them to actually give you the time of day in regards to looking into the issue, better be very, …
Update: 09/23/21, I would like to update my review to announce that in the recent months they’ve updated their system and that their services have been phenomenal! Online gaming, movies in higher quality than ever and just awesome service. …
Over all I’m happy with the service but lately, I lose service around 8:30 and cannot reach anyone for help.
Higher-Speed Internet has been great. I switched from another Internet service and Higher-Speed has been by far the better service. Their customer service and response times have very good and they have even helped me diagnose problems were happening on my end with my computer even though they were not the cause of the problem.
My Internet still out, and the phone number for the company isn’t working, it’s been 3 days and it says the line is unavailable, I’m going to the facility today bff see before they close
Pretty solid internet service. Customer service has been excellent and always either answers or gets back to me quickly. I think the price is better than most other carriers. We run TV streaming, gaming, laptops, etc. all at once and …
We just moved to Stanley we got higher speed because a family member that lives here also has it! When I asked at first they told me they would be able to come Wednesday or Thursday i called like a Monday I was like perfect later they told …
I really like the internet service, but I cant get a hold of anyone by phone, email, or anything. Their website is also down. Are they still open?
I have been with them for many many years, since they were first getting started. They are the BEST !!!!
Just tried calling higher speed internet no answer “shocker”… we DO NOT have internet, we haven’t had internet for almost 24 hours this is ridiculous. Love paying for internet that me or my family can’t use.
Tried reaching out to them 3 times this week as I am going through the third day without Internet. Phone won’t even ring, their webpage is down too? Is this place still in business or am I just getting auto charged by a random person? 🤔 the …
Whenever I have a problem and need assistance, I can’t get in touch with anyone. No one returns my phone calls.
I believe an additional tech person needs to be hired to strictly answer calls and resolve issues.
Internet has been down for about 3 days now and still no explanation as to why. Website isn’t working and phone lines are down.. But oh the autopay worked just fine yesterday on the 1st of the month. It’s like they dropped off the map and took everyone’s money while they were at it.
The service itself is not too bad, but, there are CONSTANTLY outages and you will not be refunded or credited for the days you have no service. The customer service is terrible. Every time you ask a question you get threatened with being …
For the most Higher Speed Internet is great! However, they are not always reliable and may done for 2-3 days in a row, making it difficult to work or get things done. Their customer service is great but I wish they would credit customers …
At first the service seemed ok, but then we started losing service almost every month. When I called I was told they needed to “update” my modem and service was restored. Then I spoke to a woman who told me they routinely kick accounts to …