Very poor service. They nickel and dime you to death! Everything is an extra charge! Extra trash bag? That’s a fee. Leave the lid open? That’s a fee. … See more
Read More| Friday | 8AM to 4:30PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 4:30PM |
| Tuesday | 8AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
1811 Century Avenue, Newport, MN 55055
terriable company
Great customer service!
Poor customer service and I am very disappointed in the garbage collection services.
left trash on the ground several times and customer service was “trashy”.
Why isn’t 1978 Palace ave been picked up for 2 weeks it an overflowing mess !
Terrible company if you want your garbage picked up find a different company.
Always very helpful on the phone, great service and great customer relations.
Drivers keep turning their truck around in my driveway……two weeks ago one urinated at the end of my driveway.
Excellent service for 21 years!!! Great company!
Family owned, real people answer the phones, highly recommend them for great service!
Excellent service and customer support
So far their service is great. Cheaper than the rest. They take everything I give them so far.
Have always been treated well whether it regarded billing, pickup or other collection questions.
I’m looking for a user friendly garbage haulers…These people are NOT…
Very poor service !!!! one of there drivers was broke down last week in Woodbury I felt so bad for him as he had to sit and wait in cold 🙁
Great customer service (i.e. they answer the phone & solve your problem in one call) and they’re reliable.
I am being charged for extra trash bags that were never put out. Every week. Sometimes multiple bags…
Courteous and helpful drivers, they came up to my house several times to get my trash when I forget to put it out and their prices are very reasonable!
Its nice that there is always someone to answer the phones!! You dont get that with a lot of other companies. Drivers are friendly
Haven’t picked our garbage in 3 weeks! Guess it’s time to start looking for a new service!
I have had them for over a year, very cooperative, very well communicated days of service changes
I used this firm satisfactorily is Saint Paul but in Lake Elmo they miss the recycling pickup way too often.
This is one of the last companies with a real human being who answers the phone when you call. Customer service has been excellent and prices are very reasonable.
I came home from work to find two bins in my driveway. I did not request any services from Highland Sanitation and already have trash service from another provider.
Very friendly treat you as family, and is a wonderful place to work.
Zero Stars. Hidden cancellation fees. Horrible customer service!! They hung up on me instead of dealing with my problem like professionals. AVOID THEM AT ALL COSTS!
Charge you extra bags if your lid isn’t closed, but you don’t know until you get your bill and there is no proof to back it up.
Best trash/recycling hauler I’ve had. Professional, put customers first, even got my bins when I forgot to move them to the street.
Even though I didn’t live in the house and the house put on sales. I explain to them, but they said that I still have to pay for the service I didn’t n don’t even used. That seem unfair for this.
switched from a different local provider that we were not happy with, highland has been much easier to work with, still have not had any issues. thanks guys!
3rd time recycling was not picked up, but was reported to Highland that it was. They tell me they “aren’t in the area” today so I have to wait until next week which is great, due to Christmas it will really be overflowing!
Just okay. They’re not the most affordable and often leave garbage lids hanging open after pickup on rainy days. This has been a nuisance on more than one occasion when I come home to a canister full of water. I also might’ve rounded up to …
Great company to work with. Local and family owned and they make you feel like it. I’ve used some of the giants and they just make you feel like they don’t need you. Would definitely use in the future!
PROFESSIONAL AND RELIABLE! Had an awful experience with Advanced Disposal and I only asked them to pick up the bin from the previous owners (because I went with Highland Sanitation – the bin is still not pick over 1 month ago)!
Great experience working with Highland Sanitation. Lisa was very kind and helpful in assisting with my disposal needs and scheduling the rolloff delivery & pickup.
I signed up for service over a month ago but did not use it until now. They were right on top of the pickup of my trash and recyclables. That is what I call great service!
I hate this company since they took over for Krupenny. They charge for extra bags of trash when there was never any extra bags of trash. At this point I don’t even want to reach out to them cause they WONT TAKE CARE OF ANYTHING ANYWAYS. I cannot wait until St Paul dismantles this trash program so I can have a different trash company.
Holiday Calendar does not display online and it is not sent out by default to homeowners. Neighbor, dad and myself (3 separate pickups) were up at midnight last night trying to figure out what the Independence day schedule was. …
frudulant billing – they charge our family extra bags 2 time a month and the extra bags line item is if the garbage bins are open and extra bags on the side but our garbage were never open and no extra bags on the side. These people are greedy and rude individuals. I hope they sleep well at night.
Solid local hauler. We have been using them for 20 years without any issues. Always prompt and courteous. Fair pricing too. Support local!
Worst customer experience of my life. Terribly rude on the phone but there is nothing you can do about because they conveniently don’t record their phone calls! Lots of hidden fees, horrible service and when I say they are a garbage …
How many businesses do you know that will walk up your driveway and get your recycling bin because you forgot it’s that day? Awesome!!!
Trash does not get picked up every week and no explanation of why is ever given. Customer service is rude. My wife called in because she got a call that her card was declined, and she was trying to fix the issue. …
I had a question on an invoice so I called the Highland Sanitation office and discussed the question with a knowledgeable staff. The issue was resolved in one call and a few minutes on the phone. This was a completely different experience …
Great service provider. Price was fair and staff consistently courteous and on schedule. …
Very low quality service. They charge extra for everything and their prices are higher than other providers. Extra trash bag, fee, top not closed on trash can, extra charge. They also have conflicting information on their website – one …
Highland is fantastic. I forgot to put my garbage out this morning and I didn’t remember until I saw them go by. I called right away and they returned to pick it up. Thank you thank you …
This is my family’s business and I personally guarantee to work harder for our customers to provide the best service for a competitive rate in any area that we haul in. I don’t know of any other company who regularly answers phones after …
They’re so petty, knit-picky. They have studied their contract to charge every dime they can. I didn’t sign up for this contract, the mayor did. I just want to dispose of my trash, in my trash can without being charged additional fees for …
Horrible company and they charge extra for EVERTHING. Unfortunately, the garbage service I was using for years closed and Highland took over. I am SOO disappointed! Nothing like the last company I had before, which was wonderful. I seldom …
Horrible customer service experience. I was told I shouldn’t be offended by shirtless men when I complained that the guy riding on the side of the truck and dumping cans had no shirt on. …
They locked me into a low price contract, then charge for anything extra. One piece of board or sheetrock is not residential waste according to them. I had to pay a $200 to break the contract, but thats waaaay cheaper than $40/month in fees.
Good service up until we moved. Set up new service with no issues, were told by gal on phone pick up was Monday. Now informed that pick up isn’t until Thursday because of the holiday and that if we wanted a pickup there would be an …
As a home, buisness and rental property owner I must say… Highland is the worst sanitation company I’ve ever been forced to do buisness with. Forced because I currently live in a neighborhood with an association. They’re sanitation …
They tore down telephone and power mast off of house on May 7th it’s now may 15th and they haven’t called me back with $6200.00 damages had to call home insurance to pay for but have $500.00 deductible.I don’t think I or my insurance should have to pay because I have video proof of incident buy their driver.
Avoid at all costs – Totally unprofessional. We had them as our HOA provided service when we lived in Eagan. We did not get to choose them, and the service cost was rolled into our HOA fees so we never received a bill. We moved from that …
Rarely receive invoices in a timely manner. I thought that switching the electronic invoices would fix this problem, but I get the notice in the mail that payment is late before I get the emailed invoice. And the notices don’t even have the …
Rudest customer service ever! I’m surprised this business is still around, honestly. We missed trash day and I called and asked if they could come back and they wouldn’t so I charged more because of the extra bags. I called today and was …
We have been a customer for years in Hastings. Over time, any requests I had were promptly and professionally handled. Customer Service is top notch. Drivers are professional and safety conscious. I will always recommend Highland Sanitation
I’ve used them for a few months and haven’t had issues with them until today. I used to use Republic for trash pickup and after the fourth time they definitely skipped me (their pickup was at a time I watched the trucks drive by) I changed …
They billed me incorrectly and then did not reply to any of my attempts to correspond with them (email, regular mail, messages). They billed me for my trash can being too full. It wasnt’. They incorrectly billed me instead of my neighbor. …
I have been very happy with the service I receive from Highland. I always know when they will be here and I don’t have trash left on my street. Office staff is friendly and helpful. I think they are great and I appreciate all of them during this difficult time as they perform essential services.
I have used this company for several years for a commercial space, without a problem . We recently moved locations and I had to cancel service. I scheduled an extra week of pick up after our closing date for the week of the May 24th. I had …
Watch out for Highland Sanitation tearing the ELECTRICITY MAST and Telephone Line off your house by driving a box truck through the alley and catching the wire until it yanks and snaps. Then they won’t return calls nor pay $6100.00 to …
We signed up with Highland Sanitation 1 year ago because the customer service was much better than other companies that we had called. We opted to have our bill e-mailed to us because we would receive an additional discount. We also chose …
Great, lower cost service at my St Paul condo. Other residents chose different, higher cost haulers. I’ve been pleased with Highland Sanitation. Customer service has always been prompt and courteous.
There’s is a state wide noise ordinance that states no excessive noise is permitted between the hours of 7am to 10pm. 3 days a week Highland comes into my property at 6am and proceeds to empty dumpsters for 15 minutes of solid industrial …
We’ve been using them for trash, recycling, and yard waste for the last 9 years or so and they’ve been lovely. I’ve never had to call them for any reason unless I had a question about throwing away something that doesn’t fit in the can. …
I was a client of Highland Sanitation for 2 years. For the most part, they were a below average service. A few times they left garbage in the alley, and almost every garbage day they left the bins strewn in the middle of the alley so I had …
Trying to get to work and your driver cuts me off at the first intersection swoops in in front of me blocks me from getting to work and then I come around from the other side and I barely make it thru cuz mister I’m in the way is in the way. Share the roadways
I’ve not had issues as others have mentioned. But I do understand missed pickups and being a bit confusing on making payments with a family owned company can be frustrating. …
We’ve been customers of Highland Sanitation for 5+ years now. So far I’ve stayed with them because their prices are hard to beat, but their customer service is absolutely horrible. I dread every time that I have to call them about …
Originally had a 64 gal recycling and trash can and was paying 91.00 at the beginning of this year. Me and my wife decided we’d drop down to a 32 gal trash can to save a bit of money the next pay cycle our bill dropped by 10.00, but by June …
Highland Sanitation is by far one of our top-rated companies to work with. They are very responsive and check in to make sure customers are happy. Bryan has been such a breeze to work with. We really appreciate how taken care of our homeowners feel and would recommend them to anyone.
Have nothing but good things to say about Highland! Professional courteous drivers – how many companies walk up your driveway and grab your trash when you forget to put it out? Cheapest prices in the area too. So glad we ditched DSI for this local family owned company. We love recommending Highland to others!
Their RATES go UP AND UP and service goes down. I wish we could go with a different company but out city is locked in! They are rude and uncaring when we call and tell them they keep raising our rates and we are on a fixed income. They don’t care!
Terrible. Their trucks would break/ruin bins and when you call and tell the customer service department they just tell you that you have to clean it because they only allow 1 bin replacement per year. Like really? You think I have nothing …
Called to setup two A/C removal and one large item pick. Lady on the phone inform me to have the one large item out Thursday and the two A/C units out with our regular garbage and recycling pickup. I question it because it didn’t make …
Over the past 20 years we have done business with a few residential trash disposal services. Highland has been the best in my opinion. Very easy to work with and punctual. Even in a same-day pinch to avoid picking up anything but our bins …
Apparently they are afraid of a little snow. 2 inches of snow and the driver was afraid to pick up the garbage. Been happy with thier service up till this.point. Seriously 2 inches of snow and the driver wouldn’t come down my driveway …