Blue Cross Blue Shield of Delaware provides a range of health and medical insurance plans. It has been serving the residents of Delaware since 1935.
| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
800 Delaware Ave, Wilmington, DE 19801
terrible terrible service everyone is clueless. you spend hours on hold with no resolution. if i could give a zero i would!!
I don’t even have the words to describe the level of incompetence at this company. I don’t know if it’s the people or the outdated software or what, but my daughter has simply been trying to change her PCP since August of last year, …
BAD,,,,,
This insurance company is the equivalent of cancer
Cannot get a live person on the phone ever!
Summed up in one word? Garbage.
I coud not reach anyone on the phone. The customer service is not good.
On hold for 3.5 hours. How is that even possible?
just terrible service all around
Worth insurance I ever had and we stock with it delaware doesn’t have any options this sucks
Worst insurance I’ve ever come across. Don’t even bother with it. Might as well not have insurance.
I waited UNSUCCESSFULLY on the telephone for over an hour for a customer service person to assist me…this after being transferred three times! I finally hung up.
25+ minutes (and counting!) of hold times for a simple DME benefits check. Not good enough.
really confusing website, their customer service reps don’t know squat and will try to find the answer using the confusing website, however it’s harder for them as english is their second language.
the ABSOLUTE WORST!!! all the other reviews are so true!! the amount of time spent having to refile claims and make adjustments was a nightmare!
Thank you Jazmin from Highmark services for your outstanding service, I had to call like 5 times different dates to get the right person on the phone. Very helful. …
2018 plans are 25 % higher than COBRA at a MINIMUM. They can get up to 50% higher if you hit MOOP. Take this trash company out of the state
Never any problem w coverage only thing is getting correct network doctors the call center has no idea what’s is for what service so if u need help that way no luck
Worst Customer Service this people have. They will transfer the call to different departments to answer the question and for verification purposes each department will ask same kind of question again and again, for simple question it will take 45 minutes to finish the call. and VERY POOOOR CALL QUALITY.
After calling the main number for hi Mark Blue Cross and Blue Shield I’ve gotten no reprieve I had a doctor visit that they didn’t pay for and I have more than enough insurance teacher union insurance to my wife And hi Mark Blue Cross Blue …
Horrible service! They’ll take as much $$ as they can get from you and when there’s an issue they do nothing! They’ll lie and scam you out of $$ if given the opportunity and speaking with customer support is useless!
I would rate this Company a zero if I had the option to do so! They are useless!!! The only reason they get away with their pathetic customer service and outrageous premiums is because they are the only gig in town! It’s probably worth the penalty and opt out of insurance!!!
Spent two hours on the phone over two days trying to get refill by mail. Each person gives me different information as to number of pills and cost. Horrible company, horrible horrible.
Highmark Delaware steals your money and then lies to you about refunds.
Spent an hour trying to find out providers for Physical therapy,ended up receiving providers for another state.Pathetic service.Not sure how Americans are coping with this insurance.
Never have had a problem with my Medicaid coverage through blue Cross blue shield highmark health options I have a great case manager and she follows the book I don’t know why the rest of you have such bad experience have a great day y’all
Used to be good. No longer. Benefit managers should look elsewhere.
I have had this insurance through my work and have never had an issue with them. Each time that I have had to call customer service, they were pleasant and answered all of my questions. I live in PA and this insurance works great for me.
I just opened an account on Highmark Delaware. Despite of making first payment, I haven’t received any membership pack or member card nearly after a month. Instead I have been getting invoices for the paid month and even the following …
unprofessional, negligent and rude. I payed the deductible for a whole year without being able to get services. Very poor call quality, never answers in office hours and hangs up the call during a question.
I had to purchase a transport chair for my husband due to what we thought was severe vertigo only to find out it was a stroke. I called the company the day after to see if I could be reimbursed., I was told yes and to go online fill out …
Since Highmark-Pittsburgh took over BC/BS of Delaware, my account has been handled with abandon and disregard from TPTB and on down to Customer Service! My supplemental policy with my Medicare through Highmark was often “fumbled” with …
There is a disclaimer on Highmark’s website when you try to look up an in-network provider. It states that the information may not be current or accurate. But when you call the company to find out if a certain provider is in-network, they …
I’ve had Highmark through my work for 3 years and have had no problems what so ever. I’m also the HR Director so I also take care of the billing. Again, no problems. My employees seem very happy with it also. I would definitely recommend them!
If I could give Negative Stars, I would! All I can say is they Lie, Lie, Lie, and Customer Services literally makes everything up as they go along. Basically your on your own!!!! You need to take 1/2 days from work just to be “YOUR …
I have tried to use BSBSDE plan to pay for my drug prescription. And my doctor healthcare team has already submitted Prior Authorization to BSBSDE. but it seems like no body from BCBSDE responded to my doctor’s healthcare team’s submitted …
I’ve never met a company so heartless in my life. THEY HAVE THE WORST CUSTOMER SERVICE EVER. I’ve been going back and forth with them for the past month regarding my insurance. I paid for my premium and they wanted to me to show proof. They never help me, it’s always “I will call you in a week or so” They never call back etc.
If I could give negative 100000billion stars I would. I have been with them for years. Customer service has been a nuisance in the past but 2020 is awful. …
I am not at all surprised to see many other terrible reviews of Highmark DE customer service. I get the run around every time I call. For almost 2 years now, I have been fighting with them to get a claim paid and every time I call, I get …
Worst insurance provider. They have a lot of information about your insurance but they do not follow it. They deny what it is written in the policy. And the customer service sucks. I sure hope nobody needs to call them because you will be …
My wife and I have been insured with a supplement plan for 5+ years. Absolutely no problems to date. We highly recommend this company for seniors. A little expensive but hasstle free. …
So many issues with my health care coverage I dont even know where to begin, basically I’ve had the same plan for 3 years and have had no health issues, but the very first time I used my coverage and they had to pay for my hospital bill, …
Some of the most inept customer service I have ever experienced. This company needs customer service agents who know something about the business they are in and can communicate in a manner one can understand. At this time they do not.
spent several hours over the course of 2 days on the phone with rep after rep trying to resolve a prescription issue. They couldn’t or wouldn’t tell me anything over the phone. Thought I was making progress by talking to a live person, …
I have never seen anything like this. This is literally the most frustrating thing I have ever dealt with. Every time I call there about something I get the run around. There is one person there that was helpful, Nancy, who handles the …
This company and thier web site is terrible! I have been trying to pay my first premium to make sure my special enrolment health insurance starts February 1 to prevent a gap in my health insurance coverage, I only had about 9 days to try …
This is the worst billing experience I have ever had in my entire life. I’ve paid my premium every month that I have been with highmark. But they will auto renew plans that I am not enrolled in. My billing account has been a total mess and their reps are of very little help.
My simple request/suggestion is to just indicate on statements if a customer is signed up for autopay. Everything else I have set up does this to lessen confusion if you’re still getting paper bills (delmarva power, credit cards, …
Denied life saving medicine. Endless runaround and paperwork. Customer service and case workers very polite but useless in most matters. Layers and layers of bureaucrats and pointless pencil pushing and endless forms to be filled out. And …
Do you customers know that you hold them to policies that cannot even be found on your site? …
Highmark BCBS has been professional for many years and done a quality job keeping me in the loop about health issues and coverage. They are my prefered health insurance company. I am writing here about one specific experience that I found …
SAVE YOURSELVES FROM THIS MESS, BE WISE AND CHOOSE ANOTHER INSURANCE PROVIDER
Worst insurance and customer service ever experienced. Tried to contact customer …
Paid my first premium. Not only did it take ages to process (though the amount was removed from my bank instantly) but once processed I still have zero coverage, cannot look at my membership card, and the site continuously tells me to pay …
Been trying to get a payment from one account to another but no one seems to know how to handle doing that it has been almost a month now. I still don’t have the answer to weather or not I have Health insurance. Also it is a total joke …
I was told even I own 600 that as along I make a payment for $143 I could get my prescription restore which was a lied l just talk to another customer service members which said if I could help I would but can’t.We all know that statement …
Literally have been trying to change my name on their system. I work regular dayshift hours so I can’t get home in time to call their customer service because it closes at 4:30 pm and only open on weekdays. So I try to shoot them an email …
My extremely overpriced Obamacare was cancelled by Highmark for non-payment even though I made all my payments. When I brought that to their attention they said that yes it was an error on their part and it would be fixed within 24 hours. …
I have been with this carrier for many years. I recently had to move to help with my parents. It is really hard to find good doctors here and find them that take this insurance. After a couple of tries I finally found a competent and …
The WORST! I need a test & wanted a list of approved labs. Since the website is constantly down, I called the 800 number. Asking for a list of approved labs seems like a fairly simple question, but I was transferred to 4 different people! …
Compared to my previous health insurance (which was Tricare), I have great benefits and the website is better. But the website has some discrepancies. So today I am looking for a specialist on the “Find A Doctor” page. I was told previously …
Absolutely horrible. My company recently switched providers trying to use the last of my FSA I submitted a prescription claim with all requested documentation. It was denied, I called them they asked for more documents, so once more I …
I have one of the top plans they offer and it’s beyond a struggle to get anything approved. I’d be better off without insurance at this point. I literally have to call and argue with my insurance in order to get coverage of the most simple …
The customer service department is now being outsourced. It is a virtual nightmare dealing with these people. It was actually better when you had to schedule a call back several days later. I called to find out what negotiated rates had …
I called highmark because I want to know if an oral surgeon will be cover under my insurance and she said yes, but when I called the oral surgeon center. It is not covered. I was confused. She is nice but very little knowledge when comes to …
It couldn’t get any worse. I’m in their Gold program but feel like I’m in their garbage service. …
I spent 2 days and hours on the phone trying to get pharmacy by mail set up along with getting them to recognize I had pais my bill. They finally said I was fully paid and enrolled and went on to try to help me with pharmacy by mail. …
I’ve had insurance with them for the past 6 months. I had no issues until a month ago when I found myself in the ER unexpectedly. After being seen and treated for what turned out to be a minor ailment (thank goodness), imagine my surprise …
Doctor says my daughter needs blood pressure medicine immediately. Highmark says, no. This company is evil. Nothing but evil. All of you who work there should be ashamed.
I can not believe the completely incompetent level of customer service that this company is operating, it is inexcusable! I had setup auto pay, when one payment was not pulled I called in and spoke with a customer service representative and …
My family paid over $100,000 out of pocket for this garbage insurance and we can’t even retrieve a single record without a letter from an attorney and a death certificate. As if we haven’t gone through enough. Trash customer services that’s been outsourced to who knows where
I have spent two months trying to get a life-saving medication approved for my young son. Every time I call, I wait on hold for 20 minutes, explain the whole situation from scratch, am put on hold for another 20 minutes and get absolutely …
The worst medical insurance company I’ve ever had. My employer pays the majority of the costs, but at a very clear and significant sacrifice to quality and competence. They must pride themselves on denying as many claims and prescriptions …
This is the absolute WORST health insurance that I’ve ever had the misfortune to be forced to deal with. From customer service to denying almost every blood test, prescription and procedure regardless of medical circumstances (could be …
Customer service people are nice but company is absolute trash, requires prior authorizations for medications saying it will take several business weeks to approve knowing medication is prescribed for a reason. Denies said authorizations …