Charles F. Lano, Jr, MD, FACS, founded Hill Country Ear, Nose & Throat to provide the highest standard in ear, nose, and throat health care to the New Braunfels community in Texas. Dr. Lano is an Ear Nose & Throat doctor Board Certified by the American Board of Otolaryngology, which serves the specialty of Otolaryngology – Head and Neck Surgery. He is also certified as a Diplomate, American Board of Otolaryngology in Sleep Medicine. He is a Fellow of the American Academy of Otolaryngic Allergy. He is a Fellow the American College of Surgeons. He is a member of the American Academy of Facial Plastic and Reconstructive Surgeons. Dr. Lano completed residency training at Vanderbilt University Medical Center in Nashville, Tennessee. There he completed two years of general surgery training followed by four years of otolaryngology/head and neck surgery. Dr. Lano completed medical school at Baylor College of Medicine in Houston. He received a Bachelor of Science degree from the University of Texas in Austin.
| Friday | 8:30AM to 1PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 4:30PM |
| Tuesday | 8:30AM to 4:30PM |
| Wednesday | 8AM to 4:30PM |
| Thursday | 8AM to 4:30PM |
42 Gruene Park Dr, New Braunfels, TX 78130
Above and beyond expectation
Great doctor
Great
Overcharge and do unnecessary procedures.
everything akd everyone ere outstanding
Very Impersonal, all the way around
Great staff, very professional.
Good doc
Excellent ENT services
Very kind ,clean and professional facility .
Great hearing testing and service.
Great Doctors and Staff!
Always very friendly and very helpful and honest.
Great doctors and staff.
Great people, great service, always friendly and helpful
Great Doctor,, Awesome staff…
Very helpful place when you have breathing problems.
Dr. Charles Lano is number one in my book.
Great doctor, very highly recommended.
Great Doctor and great people very friendly.
Very good doctor.
Excellent care. Wants to help and find proper treatment
Wonderful doctor Dr. Lano and competent staff.
Great staff great doctor.
Nice staff. No long waits to see the Dr.
Been 4 months and going my wife still hasn’t gotten her breathing machine.nobody calls back.what a joke this place is.i shouldn’t even gave this a one star
Great doctor and great staff
Waited in lob y for scheduled appointment 55 mi.cutesy then again I.n patients.
Room a.other hour!! Not going back!!
Best Dr in town! Great staff! Thanks for all you do
great service, super fast will be returning
My expectations for an in house procedure and after care were clear and exact. I appreciate that.
Been going there since early 2000. If you have allergies they are one of the best.
Great technology, super smart staff, cool architecture of the office-
….and I can hear again!
I’ve been a patient for years. Dr. Nano is awesome!
Spotless waiting, restrooms and treatment rooms. Courteous and competent staff. Hassle free billing.
Very helpful and knowledgeable staff. Super friendly and I’m excited to be helped by them
A wonderful experience… great office staff… supreme medical care!
Dr. Charles Lano is Excellent!! Staff are very nice! Parking is a little difficult.
Excellent staff, and Dr. Lano is a very knowledgeable, caring doctor.
Had a very good visit with Dawn, PA. She was knowledgeable and very professional. Gave good
suggestions which I will follow.
Great people. Dr Scarbrough very professional very helpful.
New patient visit. All was smooth and felt engaged with the staff.
I didn’t have any referrals to choose from so i’m glad I picked this place. In and out quickly and the staff/doctor were nice/knowledgeable.
Great doctors. Friendly staff.
Always pleasant here at Dr. Lano’s Office! The ladies at the allergy shot office are very professional as well.
Pretty pricey and didn’t see the Dr. Had his nurse see me which she didn’t seem to know what she was doing. Front desk Receptionist not friendly.
We really loved most of the staff! Not sure of the woman behind the window but she just is not very friendly and welcoming at all.
Olivia is so sweet and friendly.she always greets me with a smile.Awesome staff.
Very happy with Dr. Lano and his entire staff. Great visit.
Everyone was very friendly & the doctor took care of my problem right then instead of making me come back another time. Would recommend to all my friends without hesitation.
Excellent Nurse Practioner Dawn…staff appears to be friendly and caring.
The whole staff put me at ease and actually listened to me about my problems in my left ear. I definitely will recommend them.
Went in today for a problem breathing out of my nose. Took minutes to diagnose the problem and the staff was friendly and knowledgable. Looking forward to see results soon!
Had to wait longer than usual but staff is always friendly and helpful. The are easy to work with as a cash pay customer also which is refreshing.
The office staff was very friendly. Dawn took good care of me and gave me answers to my breathing and hearing issues.
Dr. Scarbrough was friendly and professional in working with me to diagnose my hearing problem and obtain hearing aids.She was genuinely interested in obtaining a solution to my problem and I would highly recommend her.
This was the friendliest place I’ve gone to in a long time. The PA, Heidi, was so sweet and extremely informative. The only negative issue I found was the waiting room was very,very cold.
Excellent service and installation with my new hearing aids and worked closely with my insurance to maximize my savings! Mandi does a great job identifying the proper product needed!
Carla was incredibly helpful. Great staff here. The staff really seems to care and answer questions.
I am so disappointed in this office, which I have gone to in the past & returned today for a check-up. In the meantime, they have dropped my insurance (Humana Medicare Advantage). This is discrimination against the elderly, which is ironic since we make up a large percentage of hearing loss patients.
Was really taken care of.
I saw Nurse Dawn and she directed me to where I needed to go and was very genuine.
I cannot express how grateful I am to NP Heather. It’s refreshing to have a practitioner that listens, instead of making preformed judgements. You have really made a difference in my life.
Very Friendly. Was seen at my appointment time, looking forward to getting my issues resolved, I feel Dr. Lano is going to have me fixed up in no time
Had balloon sinus surgery over a year ago. I am still having the same problems, headaches, constant sinus infections, cant breathe put of my nose. Dr says everything looks good. Then why am i still sick? Now i am going to another ENT for his opinion.
Extraordinary treatment.. Heather PA and Olivia are highly personable and thorough. Excellent care. 100% satisfied…… rare
Unhappy there was nothing Dr. Lano could prescribe or do for my ear,, but at least I know the probable cause (weight loss!) and that it’s something I’ll just have to live with.
*Beware* I drove an hour to see this ENT and waited 15 min in freezing waiting room. Upon being called back, I was informed I was being seen by a Nurse Practitioner. I had already rescheduled an appt. because I wanted to see an MD, not a …
We go here for our 2 year old, and they go above and beyond to make her feel like they are her friends. Office staff is always polite and accommodating. Definitely worth the switch to this ENT.
Very professional staff! Highly recommend ed!
I want to thank Valerie for being very professional and helpful. I would recommend many of my family and friends to this practice! ❤️
After my ENT retired I was worried about finding a new one but I am so happy I found Dr Cockerill. She is very professional, very friendly and Mayo trained. Such a relief knowing I have a new ENT I can trust.
Dr lano did my nasal and sinus surgery I am about 2 months post op and so far loving the results
Dawn Schuster the Nurse Practitioner is just awesome. She and the staff at Hill Country ENT took great care of me and resolved my issue quickly.
The staff, both professional and their assistants were genuinely interested in my problem. Dr. Lano is my new, for sure, ENT. I highly recommend him and his practice.
Staff is great. PA’s are very friendly and don’t seem to mind answering questions, unlike other places I’ve been. Took me last minute on Friday so I didn’t need to go through the weekend with my ears infected and plugged. …
Dr. Lano has been a life saver for our family. After many visits, to many doctors, HE was the doc to turn things around for my little boy who had been sick 9 months out of every year. Dr. Lano put in ear tubes, took out adenoids and got him …
The Dr’s and NP were really great.
Getting my hearing aids was a bit intimidating but proved to be one of the best decisions I’ve ever made. Now I can hear clearly. Amanda Scarbrough and the entire staff were very informative and helpful. First class experience.
Best service. They put up will all my questions and a doctor didn’t even help me a nurse did when no one else could. She helped me be able to hear again and remove wax regular doctors couldn’t. Best $250 I’ve ever spent in medical car just saying
Best ear nose and throat Dr in New Braunfels, TX. Doctors and staff are excellent and thorough and make you feel you’re in good hands. PA Heather is also excellent. Great location and ample parking.
Went to have wife’s hearing evaluated. Fully expected to leave with a very expensive hearing aid and was pleasantly surprised that we didn’t. Tech did numerous tests on her. Quite satisfied with the service there.
Love Dr. Lano and his friendly staff, Olivia and Valerie. Would recommend to any family or friend.
Dr. Scarbrough has been very professional. She has been very patient when working with me while diagnosing my hearing problem, recommending/fitting hearing aids, explaining how they work, how to care for them, and the electronic …
His NP is wonderful as his office staff. The wait time was more than I’m used to, However, some pts. take more time. Some man came into the room as the NP was finishing up. Since he went straight for the computer and looked at my HIPPA …
Dr Lano is very professional and understanding knowledgeable and a great bedside manner. I can’t say enough good things about the office and personnel staff. I had a great experience for doctor’s office.
Dawn was very thorough. She listened to all my concerns and put a plan in place. Very happy with her and the office.
My first visit. Everyone was very kind to me. It was a great experience.
I was initially seen for an ear infection. The follow up included a hearing evaluation. Amanda Scarbrough, the Clinical Audiologist, did a thorough evaluation and examination of my hearing. I discovered that what I thought was just a normal …
Went in to see Dr. Lano on the recommendation of a anesthesiologist friend of mine in New Braunfes. They would not accept Humana Insurance…….thats a first ever for me ! Humana is the second largest medical insurance provider in the US …
Dr Lano has been my ENT for several years now. I appreciate that he is gentle and very thorough with his exams and will answer questions along the way. In fact, he seriously saved my life. My initial appointment was for what I thought …
Dr. Lano has performed ear tube, adnoid and tonsilletomy surgeries on four of my five children. He also performed a cyst surgery on me. He is a great surgeon. He handles children particularly well (including concerned parents). You can …
Always courteous and professional service provided by all staff members. The entire facility is very clean and welcoming. I highly recommend Hill Country ENT, and Dr. Lano, for all your ENT medical needs. You won’t be disappointed.
Made an appointment 2 or so weeks ahead of time, gave them all my insurance information including member id, came for my appt and rude lady at window says that they dont take my group that i should have said my group name when making appt. …
I was extremely satisfied with my care. The doctor and his assistant were attentive and listened to me. They were both very patient with all my questions. I will be seeing them again for all my ear nose and throat needs!
If you are looking for a well skilled and competent ENT doctor you’ve come to the right place: Dr. Lano is not only skilled but, down to earth, and listens: A rarity these days! …
They charged me $200 after I signed in, for the procedure to get my ears cleaned of wax. When they told me I had no wax, they kept ALL of the money. This is WRONG and the lady at the front desk is IGNORANT! Charge me for the office visit but not a procedure you didn’t even do!
Dr. Lano is a great physician/surgeon. He is very knowledgeable and caring. I am very confident and happy with the care that my family and I have received. He is great with children! His office staff is always polite and professional.
No matter whether it’s your ears, throat, or nose, this is the practice you’ll want to seriously consider! From the front desk to scheduling future visits, these folks treated me with respect and professionalism. More importantly and …
I highly recommend Dr. Lano! I was very nervous about multiple surgeries I was required to have; Dr. Lano and his staff made me feel very comfortable. His knowledge and professionalism was above any doctor I have seen. I was very pleased …
Our three-year-old had very enlarged tonsils, causing troubled breathing and sleep apnea. Dr. Lano was able to see her within two days, on a Monday, and her tonsillectomy was done that same week on Friday. He was professional, calm, and we …
i have been seeing dr. lano for a few months. he and his staff are awesome. everyone is very professional. dr. lano takes his time covering your health issues, and is very patient in answering all your questions. i never feel rushed when …
What a competent and attentive staff and Doctor!!! Dr. Lano and his staff are top notch!
Jackie the Allergy Specialist was so Professional. Friendly. Knowledgeable. And Quick. She asked how I was doing and answered all of my questions. All the Staff are really nice. 😊 …
My fiancé was in the office today and was treated like a dog after she started asking questions about trying to find out what the issue was with our daughter first. I will never return to this office and this Dr. He has the worst bedside …
I think the reception desk could be a little nicer to the patients..Listening to one especially talking to and older lady who was sick was upsetting and I didn’t really feel any different when it was my turn. I saw the Nurse Practicioner …
I saw, Heidi. She was very nice and professional. Explained my issues in a manor that was easy for me to comprehend. She comforted and eased my fears.
My only complaint would be that it was extremely cold in office and I waited for …
The waiting room was cozy. A receptionist signed me in quickly. I only waited 5 min. until Olivia net me with “good morning” and a smile and took me back. Mellissa met me and asked a few questions and was quickly looking in my mouth, nose …
For more than 3 years I was hoarse, I had been to an allergy clinic twice, an ent twice and my regular doctor numerous times, all in Iowa where I live. While wintering in Texas, I finally made an appointment with Heather at Hill Country …
I am furious! I’m giving less than 1 star to Ms. Beverly on the phone for absolutely taking no responsibility or empathy, also to whoever is in charge of checking that insurance is in network & scheduling appointments! I was told TWO times …
Very easy to talk to Dr Lano.
His staff was friendly and never made me feel rushed.
Several years ago as my hearing loss became more and more evident, I was shocked at the prices for hearing aids. In shopping around both in person and on line, I finally chose a big box pair. Their price was substantially less than the …
I have been calling from 8am-8:30am back to back between these times and not one person had answered. Finally when someone did they were SO RUDE !! Made me feel I was stupid they she was talking to me. If you don’t want to work as a receptionist for a DOCTORS office just don’t instead of taking it out on the patients.
Wife went here for an appointment. Many ENTs before here wouldn’t listen, were rough, or didn’t seem to really care. Folks at this place were great. Listened, were gentle, cared and came up with a plan to deal with issues. Thankful she found a good place finally!!!
This was my first visit and my over all impression was a 5 star rating. The staff at the front desk was friendly and courteous. I saw Heather and she answered all my questions. She fully examined my ear and explained what she was doing …
The surreality of standing in the Kennel while a storm is rolling in, listening to Bohemian Rhapsody as if for the first time ever piped directly into my head through my new hearing aids. It truly is like having the band inside my head. And …
Dr. Charles Lano removed my parotid gland in 2009. He was very thorough and patient in his explanation of the procedure to me & my husband. His skill & compassion was exemplary and I felt so privileged to be in his care. He’s followed up …
I had procedure done with Dr. Lano few years back him and his staff where very good and professional, my medical assistant at that time Olivia Gonzales she was awesome and knowledgeable.
Absolutely love Dr. Lano and Dawn. The staff Olivia and Valerie have always been so friendly and answer all my questions. Would send any family or friend to this clinic!
Dr. Lano and his staff are beyond exceptional! While everyone there takes the time to listen to all concerns, Laura is especially a huge asset to the team for this reason. I am grateful to them all and highly recommend.
I can’t recommend Hill Country ENT enough. I had an amazing experience from scheduling the appointment, to the front desk, the ear cleaning procedure itself to walking out the door. NP Dawn was awesome. The nurse and Dawn worked well …
I expected my visit to be both frightening and painful, but as it turned out, my visits were neither one! Dr. Lano, Dr. Scarborough, and every staff member have always been very kind and reassuring. They also took care of my health …
AMAZING staff, from reception, to Audiology (shoutout to Dr. Scarbrough), to Dr. Lano as well. Couldn’t ask for a friendlier, more competent staff. Hard to balance being timely for your next patient while also making the current patient feel like the center of attention, but this office handles that balance well.
Everyone is very friendly. When you check in they take care of you immediately and the wait time to see the Dr is not long like most Dr offices. I didn’t feel rushed with the Dr and my issue was taken care of
Great experience every time I have an appointment with Dr. Lano and his staff. Olivia the Nurse in back always with positive attitude and professionalism. Highly recommended this ENT office
I have been having issues with balance and headaches for months. I saw Dawn at Dr. Lano’s office and I was so impressed. She was so kind, and she listened to everything that I have been experiencing. She is looking into everything that …
I was able to get an appointment on Oct 14th due to a cancellation on that day. On Monday Sept 27th around noon, both my ears went muffled. It just happened all of a sudden and didn’t know what was going on. By that Wed my right started to …
My experience from the time of scheduling through leaving the appointment was amazing. The office staff is friendly helpful and supportive ensuring that I understood my payments ahead of time with regard to my insurance. The nurse …
I had a great experience awesome staff Dr. Lano was amazing everyone made me feel comfortable. 🙂 …
I’ve had great experiences with Dr. Lano! He and his staff are very professional and polite. Olivia Gonzales kindly greeted us when we headed back into the office and patiently answered our questions. Highly recommend this place!
Dr. Lano and his staff are top notch. He recently operated to remove a growth on the underside of my tongue. Thank God it was benign. I couldn’t be more pleased by the outcome. The surgery site is now almost completely healed and is good as new.
Went in to get ears cleaned. Dawn was quick and visit was painless. Office is very neat and clean. Staff was friendly.
Dr. Lano and staff are consistently friendly and helpful… always feel like they are taking the extra step!
Dr. Lano and his staff were great! My 3 year old was sent here by her pediatrician for a cyst removal. Dr. Lano was patient and kind to my fearful toddler, let us know that the location was slightly outside of his scope and immediately …
Great office. Front staff is extremely professional especially Beverly. She was very polite and so nice over the phone. I would extremely recommend this office. Ask for Beverly for any insurance questions she is very knowledgeable.
Amazing practice! Dr. Lano is very thorough and explains what is going on as he goes. The office is very organized. Also, the nurse, Olivia, is so nice and made me feel very comfortable while at the office. Overall, I definitely recommend …
Everything was very organized and timely. I also received multiple appointment reminders through email, text and phone call. I saw Heather the nurse practitioner and she was great and very thorough. Overall as pleasant an experience as a doctors visit can be.
Great office staff. Didn’t wait long in waiting room. Olivia greeted me with a smile, she is very professional. And Dr. Lano is a great doctor. Would highly recommend!
We had an excellent experience with Dr. Scarbrough. She explained things other audiologist never took the time to tell us. In a way easily understandable and made the hearing aid process very quick and simple. Highly recommend.
The reviews are all over the place with this office. It is sad because the doctor is probably super amazing but the office staff not so much. I called to make an appointment for our daughter due to hearing loss and before they actually …
Highly Recommend Dr Lanos office. From the front desk to Olivia the nurse she has always been so knowledgeable & professional. She makes me feel welcomed & is so helpful during my visit! Def leave their office feeling happy!!! 🙂
This practice is awesome! I was battling with some pain due to an ear infection and needed to see someone quickly, Dr. Dawn was so sweet and penciled me into her busy day. She was so nice and I could really sense that she genuinely wanted …
This was by far the easiest doctor visit I’ve ever experienced. Within minutes of showing up I was called to the back and almost immediately Dr lano was in the room. His bedside manor was amazing and made me feel very comfortable. The staff was extremely courteous and made you feel welcome
We have been with Llano close to 30 years with the new staff it seems like their service is lacking humility and compassion.
It’s all about head em in and out.
Disappointed they are heading in the wrong direction.
Dr. Lano is one of the most caring and professional doctors I’ve had the pleasure of being taken care of by! He’s taken all my issues into consideration and always manages to solve all my problems and concerns. I had a deviated septum and …
I have only great things to say about Dr Scarbrough. She did testing, evaluation and listened to everything I had issues with in order for fit me with the proper hearing aids. After installing them we found a small defect from the …
My experience could not be more different than everyone else’s here. Appointments are consistently booked over a month out; If you want to see the Doctor specifically instead of a nurse practitioner, you have to make a separate request. On …
Great visit! I arrived 30 min before my scheduled appointment time. Amanda saw me within 5 min of my arrival. Conducted my hearing test. Showed and explained my results and options and I was on my way no time.
I always have the best experience here! Dr. Lano and staff are attentive, top-notch professionals who always make you feel right at home. I’ve been coming here for years and they make you feel like family. I know I’m always in good hands at Hill Country ENT!
Dr Lanos office is so nice, very professional, and they always have a smile for you. Dr Lano could use some improvement on his bedside manner. My first visit with Dr Lano was for a very serious problem with swallowing caused by a severe …
I have been with Dr.Llano for 30 yrs , but he doesn’t see patients now for sinus infections and allergies, I am always booked with NP. Heather was excellent, but NP Dawn always seems to be to busy and does not listen to you. When you are …
I went in for a first time visit and had such a great experience! Dr. Lano and his staff are amazing, highly professional, and incredibly welcoming. Dr. Lano addressed all my concerns and questions and really took the time to listen to me. …
I don’t ever write reviews but they deserve one.
I went here to have my throat checked out. I had Covid 10 days prior to my visit …
Valerie is the best! She has great bedside manner, is very caring. She makes the process very easy. I can call and leave a message she always returns my calls in a timely manner. I had issues in the front and she came to sort it out. My wife and I love her.
Front receptionist greeted and was nice. Did not wait long in the waiting area which I have patients. Olivia was very pleasant she took my information down that was needed for doctor Dawn. …
Very pleased with our visit. Cathryn, our nurse, was absolutely amazing! Very thorough in trying to help us. Dr. Lano was fantastic as well. We were grateful they didn’t try to give us something we didn’t need, yet helped us along with …