As the Big Island’s leading provider of inpatient and outpatient care, Hilo Medical Center delivers a full range of services and programs on our 20-acre campus. Hilo Medical Center is licensed for 157 beds for acute care and 35 beds for long-term care. We have 1,100 employees and a medical staff comprised 250 community physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. As a medical center, we have a network of 9 outpatient clinics offering primary and specialty care. The hospital is a Level III Trauma Center which includes the second busiest emergency room in the state that provides 24-hour care to more than 49,000 patients annually.
| Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours Sunday Open 24 hours |
1190 Waianuenue Ave, Hilo, HI 96720
(Translated by Google) Thread Medical Center
(Original)
Hilo Medical Center
(Translated by Google) On Halloween 2016, my son had a sudden asthma attack.
When I arrived at the hospital feeling uneasy because I was a tourist, a Japanese female staff member passed by and treated me kindly. …
There’s a reason they barely have 3 stars. Negligent, disgusting place. Bunch of soulless uncompassionate zombies working these grounds. No can get decent medical or roads but the tourist industry still thriving over here. They’ll wait for you to die before getting you decent treatment
Quick and very helpful.
Wait is to long in ER
Bandaged me up a couple of years back. Could have been better.
They are awesome everybody is nice and hard working
Very clean, staff was wonderful, DR’S very informative
The HPOC clinic took really good care of me.
State of the art care. compassionate. Well staffed.
Worst hospital in the state by far.had kidney failure.accused me of drug seeking…al.ost died
Awesome doctors, attentive nurses, clean environment but the wait was really long
Got me in and out in no time, properly diagnosed and very professional, courteous and friendly.
They don’t discriminate against white people here. Thank you !
Second time here for emergency room and this is a good place with efficient handling of people coming in.
Top notch Nurses and staff anytime with good service, great facilities for all kind of emergency .
When I was there last year, the guard, Kevin said: Aunty let us secure your purse. AND THEN THEY STOLE IT!!
Dirty nasty never seen an er so gross.
This hospital is trash. They are so behind compared to the mainland in care and alot of patients die in their care.
Good people work there
This hospital was great .i went in for broke rib all staff were kind and so attentive i wouold recommend it to anyone and this was the ER never had such a pleasant exsperiece in a hospital .my thanks go out to all staff.
Awesome life-saving great doctors and nurses. Best in Hilo ever I love HMC forever.
Professional in they’re Training, with every Lesson they’ve been trained to do as Residents, with Excellent bed-side manner.
👏ALOHA👏 …
Great doctors and nurses
We hesitated to go, did t want to take time away from our vacation, but we were seen right away and the staff was very thorough and professional
I came in with an ear infection late at night and was cared for in a good and timely manner.
Don’t know or remember anything from a bad airplane crash April 14th. But found out I would have been dead without their professionalism. What can I say…… thank you from the bottom of my heart.!!!
VERY GRATEFUL FOR EXCELLENT ER SERVICES RENDERED 24 DEC BY UNNAMED MALE TECH NURSE, FEMALE NURSE TECH AND DR M. WILKERSON. MAHALO.
I dropped off a friend at the ER. We were treated well while there. I didn’t go inside.
After waiting 2 hours for 1 dr to tell me they cant do an xray cause it wont show everytjing they need to see and need a c-scan, and then another dr comes n says an xray should be fine, then telling me i cant just go there for narcotics, …
This is the most understaffed hospital in the state of Hawaii.
The Hui Pono Ornish Lifestyle Medicine Program is a 9 week self improvement plan designed by Dr. Dean Ornish proven to greatly improve health via four (4) main disciplines: …
Too many negative experiences to list them all. First experience with them, they nearly killed my husband. Second emergency they almost caused my sons g-tube stoma to close up. Here now with hubby on the verge of catastrophe, praying they send him to Oahu to get some answers.
When I was there they did not have enough staff for me to stay overnight and I was flown to a better hospital on a different island. When my brother was there and I was visiting I saw what looked like it could have been a old blood stain on the floor.
I🏥Went there for a 💪 muscle spasm all they did was drew blood💉 & told me go home put some ice on it or put a ♨ heating pad on it & stretch it out. Keep in mind after they drew blood💉 they left me in the room for ⏰ 2 1/2 hours & I only seen …
If you get Dr Grenell, run. He did not wait for the CT scan to come back before proceeding with an unnecessary procedure for the ailment he “knew” it was. It wasn’t and he tortured me for 15 minutes needlessly. Make sure he has the results before you let him touch you.
I have been trying to contact the medical records unit for three days. They never pick up the phone or return your call. I have an emergency and need the records. I don’t know what to do or who to reach.
Had big islands new year’s baby Jan1 2018, and the women helping me after my csection were amazing always wanted to help feed my baby and rock him to sleep . I can’t wait to come here to deliver my next soon!
We brought our daughter in with a 103.8 fever they did no further test other than swab her throat , nose and look in her ears. Right befor they released us they check her temp it went down to 103.5 told ud they dont know what is is and let …
The only thing worse than this God forsaken hospital is the pathetic ambulance that takes you there. Inept is putting it mildly. If you enjoy your life and want to live, I would not move to Hilo. God forbid you or your children have a medical emergency.
I came to the ER with no feeling on one side of my face, and deafness on the same side. I received care immediately. Doctor, nurses, and imaging staff were empathetic, attentive, and professional.
The doctor and nurses in the ED were amazing and knew what they were doing when it came to treating my boyfriend’s infection. They were kind, funny, and treated us with the upmost respect. I give them two thumbs up!!
Great service for my wife Winona B. for her last days of life. Everyone went above and beyond to make her comfortable as possible.
The most important thing to have is a Life Care Directive on file at the …
Staff is always courteous,caring & polite that helps me/patients cope/deal w/injuries and pain.. Thank you all 4 doing such a great job 👍🏼👍🏼🤙
Keep up the wonderful work …
I’ve visited emergency center last night fo my daughter’s ear pain. Every doctors and nurses was very kind and their treatment was exactly perfact to my daughter. Thank you Dr.Wilson and the ER members in Hilo center.
First of all came to ER to see my dad and first thing that I see is this lady who was asleep at the desk who was startled when the door opened. Then sitting in the wait room, trying to get some rest and you have this security guard who’s …
Went in today feeling like i had the flu or respiratory infection. Went into the er and it was empty so i got to the back pretty fast. They did poor vitals. Doctor came in super fast and shook my hands he smelt like urine! Strong old …
We went in for my girlfriend and the nurse Dennis was very very helpful! He assisted us in every way! He made our visit great! I believe they really stepped up there game! Thank you Dennis for the laughs and the help!
We did’t satisfied service from Emergency room.
The reason is below. …
A case manager at Hilo Medical center was absolutely useless. She did not care about a long-term patient’s care and basically threw the responsibility on to the housemate. Highly do not recommend the case managers that work at Hilo Medical. Irresponsible and with such attitude.
The new security measures are for what purpose I do not know. Maybe we live on the mainland attitude. After getting past that, I am forced to wait to see my own child who was brought here from school in ambulance for 20 minutes now. Still waiting. The front desk people are about as helpful as warts
First off by saying, I gave birth to my first child and the epidural that I got was the worst experience ever, I get it’s there job to bend you in half so they can do what they need to do however from what my husband told me when they did …
I am very pleased with the help I received at Hilo Medical Center yesterday. I was taken in via Emergency quickly. All of the staff, from the triage nurse and other assistants, to radiology and doctors were warm, welcoming and professional.
At Hilo medical center I received the worst level of care that I have ever received. I have been to third world countries and received much better care. I fell into a lava tube and tore up my legs.. very deep wounds. Dr. Silverman didn’t …
The whole staff was so believing amazing. Can’t say enough. The er staff watched my 6 old kid when I had to have emergency surgery. Every person in that hospital has a beautiful soul. Thank you for saving my life.
the absolute most worst unhelpful place to have your baby at please never give birth here
Please excuse this late entry. I went into the ER mid-May while I was there visiting. I was in a lot of pain and from intake, all the way to when I left, I really felt the care and professionalism. I’m really grateful to a nurse called …
Absolutely some of the worst medical care I have ever recieved in my life. They treated me like I was extremely insignificant. (Mainly nurses) Went in for emergency surgery and they paired me with an elderly woman who needed assistance 4-6 …
Got a slip/fall/concussion on a muddy coffee plantation tour. : ( Due to severity of impact and memory loss, needed CT to rule out skill fracture and brain bleed. Drove all the way from Kona because of this facility’s reputation. Was …
Everyone there is amazing. They are caring and concerned. My own experience has been great and a few weeks ago they took care of my son after a freak accident at home that could have been much worse if not for the fast acting Emergency Department and the awesome Dr Hansen from the Bone and Joint Clinic! Thank you all.
From the first time I was in this establishment I was robbed by the nurses. I have been treated as less than human. There is no one in this hospital that is looking out for the patients. Their only focus is money, and their own bottom line.
I TRUST ALL HOSPITALS THAT I VISIT WHEN I NO CAN BREATH💨💨💨💨💨💨💨💨🤙🏾EVEN HILO MEDICAL CENTER when u sufferd Thorax in Dec.2021🤙🏾 THEY LOVE THE PEOPLE OF HAWAII🌴ALL STAFF ARE WELL TRAINED IN THERE CAREER!! …
Mother and son writing this crucial review: The new behavioral health doctor that is there now – is the 4th in less than 3 yrs. The essence of stability with mental health is not a factor at HMC. This newest/latest doctor is extremely …
Phenomenal experience. There are few things worse than a hospital visit on vacation but they were kind, helpful, professional and thorough in every way. Maybe my best ER experience in my entire life!
One month ago I was there for emergency surgery. Ambulance etc. Can’t praise the staff enough! Intense, scary but wonderful interactions with all concerned. From surgeon, nurses and staff. Felt like part of a big family. (a lump in my …
Elena Cabatu is awesome!
I had trouble getting registered for the covid-19 vaccine because of a glitch with my business email. My wife said that Elena just got her registered and that I …
I have been admitted on 2 ocassions. Both times with life threatening conditions. The last time was a week ago. They staff was top notch. My surgeon was awesome and surgery went great. My gall bladder was removed, withing a few hours …
Staff is wonderful and I would definitely recommend to anyone needing to visit the hospital. It was a joy being able to work here as well while I was a part of the intensive care unit’s team.
I was admitted for emergency surgery over Christmas. I was there 5 nights. Though the star rating says “loved it”, I can’t really say that, but I can say that the care I received from the ER through surgery and recovery was top-notch and …
Hilo Medical Center has the worst doctors.
Hilo Medical Center has the best Nurses.
Reported my sister to CPS as she just gave birth at their facility and is an active user and lives in an unsafe home for a child. Called the hospital to make sure the social worker was able to find her and they TOLD MY SISTER I REPORTED HER …
I was left in a room for hours, my call lights went unanswered for hours. X-ray left my bed in a very uncomfortable position I was unable to move my bed. I ended up taking out my own IV, I could no longer tolerate the pain and it had been …
Absolutely everyone on staff at Hilo Medical Center is outstanding! From the Doctors, nurses, aides, physical and occupational therapists, to kitchen and janitorial staff. The commitment to wellness and delivery of quality care with compassion exceeded my expectations. A big Mahalo from the bottom of my heart ♥️
truly the worst experience i’ve ever had with medical professionals. the first time i went in for neck and head pain they gave me benadryl and pain meds through an IV. the nurse burst a capillary bed in my arm and i had major bruising for …
Prescribed the wrong medication which almost killed me.
Intentional negligence…
If you want to live avoid Hilo Medical Center. …
They need professional actors in their E R ck in and their Patient Advocate Departments…E R ck in extremely unprofessional,,, …Only Takes A Few UNPROFESSIONALS to leave a negative impression……😏 …
The nursing staff here are great, the ER doctor, Dr. Gerber was absolutely terrible. I brought my son in for fever, chills, body aches and GI pain, he was not able to eat or drink in 3 days. The ER doctor did not listen to the patient in …
People that go to the ER are sick, in pain and need assistance. Going into the hospital, we were not told there was a call button to call nurse. My husband called out to nurse because he was in pain but she could not hear him so he raised …
The receptionist are very knowledgeable. The staff are helpful, Friendly, promptly check in time to see your family physician ! The physician was a very good doctor !
These people don’t care at all. Locals are left for dead in the ER. Tourists are priority
Didn’t have the best experience with them, but I give it 3 stars because the ER nurse , Douglas, and Dr. Fitzgerald were heroes that saved my dad’s life. We went in and out of the ER for four nights straight, but no doctor really cared …
Such a scary experience to need an emergency room visit while on vacation with your young infant child but this emergency department staff including the PA Paige Lovett, the RNs Maggie, and Dan helped to ease our fears and really listened …
Hello friend, To whom it may concern.
The Hilo Medical Center Patient Advocate is only a fact finding position to exploit your vulnerabilities.
I am from Canada, and I can tell you that the service you gave me was 400% better and more efficient than in my country .
I came to you yesterday in the ER and all the process took 2h . In quebec , it …
Hawaii laws prevent the prosecution of doctors.
Leaving Hawaiian doctors absolute freedom to experiment on you and exploit you in any way they want.
My dad just died and it’s shockingly difficult to get any information about his body. There’s no one in the morgue or lab because it’s Friday? …
Because of health issues, I have had constant, if infrequent, contact with the staff over the last four years. I have been admitted five times, twice via the ER. …
staff are docked 25 minutes of pay for clocking in one minute late, and docked 15 minutes for clocking out 10 seconds early. Jobs are not given to the highest qualified person, but rather to family or friends. High-ranking hospital …
Staff was sweet, however I was there for 5 hours just to be told to go to a different doctors. I also was given medication, but not told what for. I gave them my insurance three times still got a bill that said I had no insurance. Lady …
My nurses during and after giving birth were all SO amazing and I am very thankful for the extremely positive experience we had during and after birth. Thank you doctors, nurses and lab techs!! Special shout out to the anesthesiologist who gave me my epidural lol
I worked here as a travel nurse in 2018. The patients and their family members were a joy. They were grateful stoic and pleasant. I truly felt the aloha spirit. I tried so hard to ignore the stereotype that people who live in Hawaii are …
From the ER to progressive care, absolutely the best team, staff, nurse and residents, HANDS DOWN!!! I can’t imagine a more caring, knowledgeable and proactive team to have been Ed care for by.
Wife went to Hilo Medical Center’s emergency room with extreme abdominal pain. The first Doctor she saw was a Dr Silverton ordered an MRI and pain meds then his shift ended. So after the MRI was finished, Dr. Calvert came in said, there …
Worst ER experience of my life. I’d rather go to urgent care or north hawaii. These transplants hid the nurse assistance button……needed help to go to the bathroom didn’t bring me a bes pan till a few hours later.
I was appalled. My mother went there for a broken hip and on August 21 st Dr, Hayashi, sedated her for her pain when she was having respiratory infection, and my mothers breath was so repressed that she suffocated in pure terror for over 5 …
I came to Hilo Medical Center ten days ago in an Ambulance at around 5:30 in the morning due to a very nasty Staff Infection in my right ankle. I’m still currently receiving care at their facility. I felt compelled to share my experience …
My father is in Hilo hospital right now. I was there about 5:45pm waiting for him to come back from a procedure that he needed immediately. My dad is 85 years old and he is hemorrhaging internally. When he came back to the room the 2 …
I’m giving a one star because I am unable to give no stars.
First off, my mother was taken to ED by the EMS, and the nurses would not even allow me in her room, they denied me access to see my mother while she was in the …
I went there with sever pain in my stomach. After registration a doctor quickly came by and made some tests including a CT. Everything seemed very professional. The nurse and assistant were super friendly. I really felt to be a person taken care of.
Went to the ED and it’s upsetting that I am just another person being added to the list of others who have not had a pleasant experience here, and with the ED nurses in particular. To start off, I have had friends mention that the nurses …