The Hixson Utility District (HUD) was created pursuant to the Tennessee Utility District Law of 1937 on June 14th, 1941. HUD was started with 25 … See more
Horrible customer service! Seems as though they are not willing to go above and beyond for any of their customers. Do not have high expectations for customer assistance. EE’s are rude and not understanding.
Terrible customer service. Errors on my account (on their end) have cost me over $100 in the past few months. They are entirely unwilling to help or find a solution. There is no incentive to help customers since there is no other option for water.
Could not be more pleased with the staff. Went in to get service started and the ladies in the office were super friendly and helpful. Everything about our service and our bill was fully explained to me.
In my experience with Hixson Utility District, their prices are unbeatable and the have above average customer service in their sector. I have nothing bad to say about HUD.
Amazing they don’t have anyone available to come help shut the main water line off while your house is flooding after a burst pipe and the valve to shut it off is jammed… “just Google how to do it on your phone, and you should be fine!” – yeah thanks.
Worst company you will ever have to deal with. Ever!!!
Paid the bill and still saying I owe money. Says no record of me paying it. Good thing I have check stubs and back statements…
Constantly an issue when I have to call them.
Flagged down an HUD truck in the neighborhood to help me investigate a muddy spot near their meter. Rachel from HUD was extremely helpful, even going so far as to help dig up the spot and help locate the leak. Thanks, again, Rachel, for your help and hard work!
A bill was overlooked ,as my water is being cut off I rushed to water company & paid the bill plus late charge of 35.00 more dollars. It has been10 hours & I still have no water!!!! How would u fill after being told it wasn’t on the list. 😠 …
The team at HUD worked in the dark overnight to repair a major leak overnight on Middle Valley Road. Thanks for your community service. Great job to fix a problem.
This is, by far, the worst company I have ever had to deal with. The ladies who work the phones are condescending and downright unpleasant to speak with. They know full well that we have no choice in having to use them for our water, and …
This is the 2nd time in less than a year that I am receiving automated phone calls telling me I have a unpaid bill. I have proof that it cleared my checking account and on their own webpage it shows the bill paid. STILL GETTING calls …
This is the only company that I ever have late payments with. Their “online bill payment system” is NOT easy to use, they close at 4pm, and their bi-monthly billing system is annoying…it ALWAYS makes you forget to pay your bill on-time. …
I have paid my bill on time for the past 2 years and I forget 1 bill that was due 2 weeks ago and they turn off my family’s water over a $20 bill…. shame on you! No warning call or anything
I deal with several utility companies as we have over 300 rental units in and around Chattanooga and this is by far is the worst company I have ever had to deal with. They change there policies as they go, all ladies with the exception of …
Filing a complaint, lol they not only ignore you but dont even give you the respect of a phone call. Just wait until you get the surprise ” POSSIBLE LEAK” bill, even if a plumber shows there is no leak, you were not even home for several …
I always have good experiences with the staff here. I love how they give you a call the day after if you forget to pay your bill. There’s a small charge but at least it warns me before cutoff and before racking up a reconnect fee. I’m very thankful for the quality of water and smaller company.
I was with Hixson Utility for 10 years, just now moving away from that area. Other than when I would forget to pay the bi-monthly bill (before I put on auto draft) I never had an issue. The water quality was good. Any time I needed to contact customer service everyone was helpful.
I lived in Hixson 20 years ago, and had horrible experiences with HUD, and just moved back last year, only to have my water cut off twice before the due date for the bill. …
Worst water company I have ever had to do business with. 1 month ago they come out due to a water leak from a broken line in my front yard. They advised me that there was no way I was going to be charged for the water or sewage portion of …
Always very quick and helpful. When I had to set up services with my new home I called last minute to set it up that day. The previous resident was shutting off water that same day and instead of making me wait 24 hour they were about to just transfer services to my name so that I did not have to go a day without water.
Hixson is a great place to live, but if you could somehow have another water company for your utilities, I’d do it. They cut our water off, we paid, and they said we have to wait for someone to get the order to turn it on. Cool, no biggie …
I no longer live in the hixson area. But I sure wish I did. While, the services were a bit antiquated, they allowed you to call to pay your bill without 1. A credit card fee, or 2. A convenience fee. This made paying the bill so much easier …
Not sure about these reviews but every interaction with HUD has been mostly pleasant. Had water shut off after a bill was accidentally thrown away and forgotten about. One $35 fee later and my water was back in about 2 hours. It was on the …
I am a new resident trying to give Hixson Utility District my money, but they will not let you set up automatic bill pay until you receive the first paper bill in the mail. Automatic bill pay has been around since the 90’s. I was shocked to …
One of the most backward set ups to pay bills. It’s like stepping back in time to the 1970’s. Paying online yields a price gouging fee added to your bill. Bills cover two months, rather than quarterly. Wow.
Horrible service and horrible employees.
Worst customer service ever.
CUSTOMER SERVICE IS AWFUL…I HAVE NEVER…………..
Believe the reviews the worst customer serice ever!!!!!
how is it in 2019 that you are required to come in in person to start service?
Terrible customer service when their poor systems cause problems for me.
No problem with HUD. However, Hamilton Co. IS a problem.
WORST COMPANY EVER. WE PAID OUR BILL. THEY CUT OUR WATER OFF ANYWAYS!
Worst monopoly ever.rude,leathery tanned, old hags run the office and are just dispicable liars.someone should investigate them…seriously.
Poor policies for a company that is supposed to provide a public service to the community.
Customer service is always friendly. I have never had an issue with them 🙂
I’ve been using HUD for about 20 years. No complaints.
Super friendly staff and great water service! Everyone has always been friendly to me and welcoming.
Horrible customer service! Seems as though they are not willing to go above and beyond for any of their customers. Do not have high expectations for customer assistance. EE’s are rude and not understanding.
Good water at a good price, however the service is mediocre at best
Terrible customer service. Errors on my account (on their end) have cost me over $100 in the past few months. They are entirely unwilling to help or find a solution. There is no incentive to help customers since there is no other option for water.
Never had a problem with these folks. Been using their service for 25 years. The ladies in the office are cheerful and helpful. Fantastic water also.
Could not be more pleased with the staff. Went in to get service started and the ladies in the office were super friendly and helpful. Everything about our service and our bill was fully explained to me.
Mickie/Mickey,
Thanks you so much for all the good information you provided me today regarding …
In my experience with Hixson Utility District, their prices are unbeatable and the have above average customer service in their sector. I have nothing bad to say about HUD.
Amazing they don’t have anyone available to come help shut the main water line off while your house is flooding after a burst pipe and the valve to shut it off is jammed… “just Google how to do it on your phone, and you should be fine!” – yeah thanks.
Worst company you will ever have to deal with. Ever!!!
Paid the bill and still saying I owe money. Says no record of me paying it. Good thing I have check stubs and back statements…
Constantly an issue when I have to call them.
Flagged down an HUD truck in the neighborhood to help me investigate a muddy spot near their meter. Rachel from HUD was extremely helpful, even going so far as to help dig up the spot and help locate the leak. Thanks, again, Rachel, for your help and hard work!
A bill was overlooked ,as my water is being cut off I rushed to water company & paid the bill plus late charge of 35.00 more dollars. It has been10 hours & I still have no water!!!! How would u fill after being told it wasn’t on the list. 😠 …
The team at HUD worked in the dark overnight to repair a major leak overnight on Middle Valley Road. Thanks for your community service. Great job to fix a problem.
This is, by far, the worst company I have ever had to deal with. The ladies who work the phones are condescending and downright unpleasant to speak with. They know full well that we have no choice in having to use them for our water, and …
These are the worst human beings that I have ever been forced to deal with to obtain basic living necessities. …
This is the 2nd time in less than a year that I am receiving automated phone calls telling me I have a unpaid bill. I have proof that it cleared my checking account and on their own webpage it shows the bill paid. STILL GETTING calls …
This is the only company that I ever have late payments with. Their “online bill payment system” is NOT easy to use, they close at 4pm, and their bi-monthly billing system is annoying…it ALWAYS makes you forget to pay your bill on-time. …
I have paid my bill on time for the past 2 years and I forget 1 bill that was due 2 weeks ago and they turn off my family’s water over a $20 bill…. shame on you! No warning call or anything
I deal with several utility companies as we have over 300 rental units in and around Chattanooga and this is by far is the worst company I have ever had to deal with. They change there policies as they go, all ladies with the exception of …
Filing a complaint, lol they not only ignore you but dont even give you the respect of a phone call. Just wait until you get the surprise ” POSSIBLE LEAK” bill, even if a plumber shows there is no leak, you were not even home for several …
I always have good experiences with the staff here. I love how they give you a call the day after if you forget to pay your bill. There’s a small charge but at least it warns me before cutoff and before racking up a reconnect fee. I’m very thankful for the quality of water and smaller company.
I was with Hixson Utility for 10 years, just now moving away from that area. Other than when I would forget to pay the bi-monthly bill (before I put on auto draft) I never had an issue. The water quality was good. Any time I needed to contact customer service everyone was helpful.
I lived in Hixson 20 years ago, and had horrible experiences with HUD, and just moved back last year, only to have my water cut off twice before the due date for the bill. …
Worst water company I have ever had to do business with. 1 month ago they come out due to a water leak from a broken line in my front yard. They advised me that there was no way I was going to be charged for the water or sewage portion of …
Always very quick and helpful. When I had to set up services with my new home I called last minute to set it up that day. The previous resident was shutting off water that same day and instead of making me wait 24 hour they were about to just transfer services to my name so that I did not have to go a day without water.
Hixson is a great place to live, but if you could somehow have another water company for your utilities, I’d do it. They cut our water off, we paid, and they said we have to wait for someone to get the order to turn it on. Cool, no biggie …
I no longer live in the hixson area. But I sure wish I did. While, the services were a bit antiquated, they allowed you to call to pay your bill without 1. A credit card fee, or 2. A convenience fee. This made paying the bill so much easier …
Not sure about these reviews but every interaction with HUD has been mostly pleasant. Had water shut off after a bill was accidentally thrown away and forgotten about. One $35 fee later and my water was back in about 2 hours. It was on the …
If only negative stars were possible.
Customer service: -5 stars. …
I am a new resident trying to give Hixson Utility District my money, but they will not let you set up automatic bill pay until you receive the first paper bill in the mail. Automatic bill pay has been around since the 90’s. I was shocked to …
One of the most backward set ups to pay bills. It’s like stepping back in time to the 1970’s. Paying online yields a price gouging fee added to your bill. Bills cover two months, rather than quarterly. Wow.