At Holston Electric Cooperative (HEC), our mission is to provide safe, dependable electric service to our member-owners at a reasonable cost. Our … See more
Since it is a utility,customer service is not in their mission. I was woken up to this in my back yard, no mailer no road cones, no excuse for how unprofessional this mess was and is over eight hours later. The utilities in these areas need …
Crappy service I pay monthly to have a light on it it’s been out for a week I called them they said they would sendsomeone out to replace bulb. A few days go by I call again she said thur someone would be out I stayed home all day so I …
I have always had good experiences with Holston Electric living here. Since they are a Co op they keep prices cheaper than surrounding companies. They have a limited amount of workers and a large service area, sometimes it takes them a while to get to minor repairs. However, I have never had to wait over a week for any repairs.
Service application website is terrible. Tried to apply multiple times today from multiple computers. Had service so many times with Holston Electric but have to apply every time. It is terrible. Duke power can just re-enable service in …
They switched my meter out yesterday to a smart meter …
This morning I woke up to no power…lol..
Forgot to pay my bill,but I realized they switched it out and now they don’t …
Have had no power sense 3:20 pm it is now 8:43pm.. As far as my neighbors know, it is just our road. At the end of the road everyone else has power. This is ridiculous. Alot of people’s power was knocked out by the storms. But everybody …
The girl at the window didn’t know the answer to my question and seemed to be irritated that she had to help customers in general. So her answer was I don’t know and acted like she expected me to say ok and walk away. When I pushed her for …
Huge thank you to the men who showed up at the Gales’ house this morning in below freezing wind chill to hook our power back up. A huge tree had fallen on the line. We appreciate all of you!
Doing rolling blackouts to be trendy affecting people’s lives is ridiculous. You can’t tell me honestly you had better technology to support the grid in the 80s 40 years ago than now. All utility monopolies should be broken up. Go back to …
Our meter was stolen in September and Holston Electric is blaming me and my husband. We are both disabled and can’t even walk to where the meter is. They say we still are responsible for the cost of a new meter plus installation and state …
They keep the lights on.
Great service and employees!
Very Unimpressed lack of customer service
Very fast service. Sometimes you get a friendly person to wait on you sometimes not.
Called to have the street light at the end of my driveway fixed. Came and fixed it the same day! Thanks!
They do a great job keeping the lights on!
Holston Electric has got it going…… Thank full I’ve not been without power any long length of time. Men do a great job…
Since it is a utility,customer service is not in their mission. I was woken up to this in my back yard, no mailer no road cones, no excuse for how unprofessional this mess was and is over eight hours later. The utilities in these areas need …
Crappy service I pay monthly to have a light on it it’s been out for a week I called them they said they would sendsomeone out to replace bulb. A few days go by I call again she said thur someone would be out I stayed home all day so I …
I have always had good experiences with Holston Electric living here. Since they are a Co op they keep prices cheaper than surrounding companies. They have a limited amount of workers and a large service area, sometimes it takes them a while to get to minor repairs. However, I have never had to wait over a week for any repairs.
Service application website is terrible. Tried to apply multiple times today from multiple computers. Had service so many times with Holston Electric but have to apply every time. It is terrible. Duke power can just re-enable service in …
They switched my meter out yesterday to a smart meter …
This morning I woke up to no power…lol..
Forgot to pay my bill,but I realized they switched it out and now they don’t …
Have had no power sense 3:20 pm it is now 8:43pm.. As far as my neighbors know, it is just our road. At the end of the road everyone else has power. This is ridiculous. Alot of people’s power was knocked out by the storms. But everybody …
The girl at the window didn’t know the answer to my question and seemed to be irritated that she had to help customers in general. So her answer was I don’t know and acted like she expected me to say ok and walk away. When I pushed her for …
Huge thank you to the men who showed up at the Gales’ house this morning in below freezing wind chill to hook our power back up. A huge tree had fallen on the line. We appreciate all of you!
Doing rolling blackouts to be trendy affecting people’s lives is ridiculous. You can’t tell me honestly you had better technology to support the grid in the 80s 40 years ago than now. All utility monopolies should be broken up. Go back to …
Our meter was stolen in September and Holston Electric is blaming me and my husband. We are both disabled and can’t even walk to where the meter is. They say we still are responsible for the cost of a new meter plus installation and state …