Holy Family Hospital is a 385-bed full-service, acute care hospital with two campuses located in Methuen and Haverhill, Massachusetts. Both locations, Holy Family Hospital-Methuen, and Holy Family Hospital-Haverhill, provide comprehensive inpatient, outpatient and 24/7 emergency services, including eICUs. With first class specialists, innovative treatment options and state-of-the-art technology, both of our hospital campuses provide exceptional care throughout the greater Merrimack Valley and southern New Hampshire.
| Monday Open 24 hours Tuesday Open 24 hours Wednesday Open 24 hours Thursday Open 24 hours Friday Open 24 hours Saturday Open 24 hours Sunday Open 24 hours |
70 East St, Methuen, MA 01844
I had an allergy at 1am. this was not my first,
I was seen right away as allergies can be life-threatening. I’m always very appreciative to the nurses and doctors, staff, that are prepared and know the …
The crewof nurses and doctor were excellent.reasurring during my colonoscopy procedure
So proffesional.helpful.i wish i could remember all their names …
I don’t remember the entire experience due to a head injury, but from what I do remember, it wasn’t at all that terrible. The ED doctor did a phenomenal job suturing my head!
The nurse could care less about my pain or why I was even there. Took them over an hour to even relieve me of my pain and I came from an ambulance. They pretty much said yup you broke your foot, wrapped it up and discharged me. I just had …
Everyone was pleasant and professional. Especially the X-ray technician. Made me feel comfortable and relaxed. Very good employee to have on staff.
Thankyou All Staff
At Holy Family Hospital I was seen quickly and thoroughly All of the Nurses and Drs did a spectacular job with my illness Thankyou All again Merry Christmas and a Blessed New Year ahead. Thankyou Donna Gilbert-Bergeron
Every time I go to holy family regardless of what it’s for there is always a issue. I started to go to Lawrence general for any thing I need to do for emergency’s, but holy family and the steward group is so bad that I’m going to push for …
Staff is very courteous and efficient. And I feel I was well taken care of. Hospital is very clean.
Was referred to Holy Family for an emergency. From the moment I arrived until I left, I was treated with caring, compassionate and professional medical staff. Every one interaction was informative. I felt I was in the best of hands. Thank you.
Worst experience altogether. The lab personal who draws blood will bicker behind your back. No structure or procedure about the whole pre-op process. I feel discriminated for talking in a foreign language. No compassion for the career …
March 5 I had reverse shoulder surgery with Dr. Armitage and team.
From pre-op sessions to the day of surgery, I was completely nurtured with kindness and care step by step. …
Went to ER around 9am on a Sunday. Only had to wait in waiting room for about 15 mins but once in exam room, waited half hour for a nurse to test me, was told results would take an hour. An hour and 45 mins later I approached the desk …
A family member was a patient at this hospital for a week and they released family member without any treatment or plan to help find the right treatment. Communication was non existent.
Was in the ER A few weeks ago with my dad. He was in room 23 he was well taken care of the staff was great making sure he was comfy.
The ER the NURSES were AMAZING I want to say Thank You to Nate, Izzy Holy Family …
I had an Achilles’ tendon repair surgery done in November. All the nurses and everyone involved was very kind and helped me go through my surgery quickly.
You don’t even deserve the 1 star but I had no choice!!! I can’t express how much I HATE Holy family Hospital in Methuen. Not only did they mis-diagnosis my fiance as a child with Gastritis when he had Appendicitis which caused his …
I’m very happy with the way I was treated at Holy Family hospital, the nurses were very patient with me. I was nervous but they make me feel better . Thank you Doctors and nurses you are the best.
I’ve always been talking care of by the staff and my Doctor. Thankful
Most amazing staff when it comes to THE BIRTHING CENTER!!! Had both my children here and let me just say for my first birth it was the most incredible experience due to the amazing care of the nurses who worked with me. VERY AND EXTREMELY …
I live in Methuen and have never received less than the very best professional care from both the doctor’s and nurses at Holy Family Hospital, Methuen. A while back I drove myself the half mile there (not too smart I know) as I was having a …
So many negative comments, but people are used to complaining when they do not get their way. My Experience: I called for instructions and was given very clear details without being rushed.As I arrived at the Hospital there was plenty of …
They are rude, inconsiderate, they act totally clueless 99 percent of the time. I came in for a bad fall pregnant and was treated like a piece of garbage. Had to wait 5 hours to see a doctor even though I voice my concerns. Asked for a …
The staff was not very compassionate or attentive to my needs while I was there. They didn’t take the time to explain to me what they were doing and why, and their after visit summary was completely unhelpful. I did not feel welcome or very well taken care of. would not recommend going here unless you don’t have another option.
Did not like the dr. Came in didn’t even do a exam on me. I came in with arm pain on the left side. He said that he didn’t want to xray and said it was a pulled muscle. Gave me a sling. …
I went in for an echocardiogram a couple of days ago and was treated by a very able technition, Andrea. She was so pleasant and knowledgeable the entire time. Plus, I really enjoyed talking to her and also asking questions as to what she …
Was there on 1/20/21… Was very sick.. was attended by a out this world nurse, her name was Jaime. She was so kind hearted and polite , i could have stayed for weeks with care like hers. I like to call these types of people Angels on Earth 🌎. God bless you Jaime …
I wish I could rate 0 stars on this hospital. The staff is extremely rude and even more if they think you have the COVID. Upon my arrival, the waiting room only had 3 people waiting and i still had to wait 3 hours in the waiting room. The …
Everyone was pleasant. My needle was a pinch, but I tend to feel needles personally.
I hope I never have to go there again. I was seen in ER for shingles on 1/2 of my face. It was In my ears,my scalp and all inside my mouth and all inside my cheek. I have never experienced such pain and as the disease spread. When I was …
The Pain Clinic, at Holy Family, is second to none! They are caring, helpful and understanding of my issues, and take the time to prescribe and treat my pain issues! The staff is professional yet understanding, and do everything to resolve …
This was the scariest, most incompetent ER experience I’ve ever had!!! Would NEVER recommend this hospital even to my worst enemy!!!! Staff was rude and somewhat lazy. Made you wait for hours while they sat around chatting. Barely saw a …
This review is specific to the birthing ward at holy family. The entire team, from the on call doctors, the nurses, the nurse assistants and the cleaning staff are fantastic. The nurses there especially deserve endless accolades. They …
The staff at holy family is superior. They are kind, very caring, and over qualified. From the doctors to the nurses to the aides to the adminisrators to the cleaning staff, I have only wonderful things to say about everyone.
Everyone that I came in contact with the day of my surgery were very professional and caring especially a wonderful nurse named Paula she was with me from start to finish she made my day as pleasant as possible if I could give her 100 stars I would THANK YOU SO MUCH PAULA
Choosing zero stars would be the only way to truly rate this hospital. My dear friend got into a THREE (3) car accident on 495, smashing her face on the steering wheel. There was blood and loose skin all over her face. …
I found the Ed doctor to be great, right along with the nurses. Very caring and compassionate. Very different from my last visit to Ed I definitely appreciated the or nurses that stayed late so that Dr Hurley could place stent in my kidney …
I went to the ER for emergency care. Although,I knew I wasn’t the sickest patient I felt the time and attention to me was top notch.I then needed a follow up mammogram which also was done in a professional, positive manner.I really must commend your staff.I hold them in the highest regard!
Does not seem professional at all. Although last year when I had my gallbladder out, everything went well. The doctor and nurse was great all the way through. Today when I call to try and get an update on my fiancee because she had back …
On June 25 my husband was sent for a port installation. No eating and Drinking after midnight. While here his Oncologist called and told him to go to the ER because of his liver function were elevated. She than called and spoke to someone …
I was taken on time!! Everyone was very nice. It was a good experience.
i had to take a family member to the behavioral side in the er . after waiting in the hall for a hour they took my phone and purse said it’s not allowed . but all the sitters and staff at the desk who were supposed to be watching the …
Immaculate waiting room and fantastic personal care in the emergency room. So glad I chose Holy Family to be treated. Dr Willis and nurse Katie were wonderful.
I went early in the morning. My OB sent me to be treated for dehydration. I got in after just a 5-minute-wait!! Everyone I dealt with was extremely nice and helpful. …
The staff is super friendly and understanding and they have low wait times. If you have to go to the emergency, you will be in and out within 3 hours. At lowell general you would be waiting for several hours just for your vitals to be done.
Holy Family is a hospital that I trust and have trusted for over 50 years!! Highly trained and a trusted compassionate medical staff !! It is a hospital that truly dedicates its finest expertise in medicine and has always made me feel extremely comfortable!! I believe God has chosen many hospitals and Holy Family is one of them!!!
The ultrasound department at Holy Family is excellent. They were very prompt for my appointment time and very efficient. The staff at registration as well as my technologist were very courteous and professional. I highly recommend them.
The Hospital has always been great, clean and attentive. However, when I (Thomas) went in for my Covid 19 Test on Sept 14th, I found the person at the front door to be extremely over zealous, bordering on rude. I was originally told to be …
I have never in my entire life felt so marginalized and for no reason. My experience there goes down as the number one horrendous experiences of my life. If you have a choice to go to another ER, please do so. It was absolutely, hands …
My wife recently had surgery here and everything went well. The check-in process went smoothly, the staff has both helpful and friendly, and never once did she feels rushed or unable to get answers. I had a very similar experience seven …
I came to the hospital because I was told they had more resources than Haverhill Hospital. I waited 2 hours and 20 minutes in the emergency room… for an emergency. I notified the woman at the desk that I decided to have my wife pick me up …
I gave birth at holy family via c section and I can’t thank everyone enough. Dr Lirette, Dr Bigsbie, and Dr Patel were all fantastic! Birth center Nurses Alexis, Cristina, Holly, Shannon and Sarah where also so caring, kind and very …
I was here suffering from Covid symptoms and I was really sick. Went to the emergency at 11:00PM and the staff was really nice. I was there for a couple of hours and they really helped me. Just wanted to say thank you Holy Family Hospital Methuen and keep doing good that you do. Bless you
I was able to pre-register so the day of my procedure I just walked in and was cleared to go right up to the outpatient area. I had a very short wait. The nurses and entire staff were extremely nice and friendly especially with the ongoing covid situation.
From the day of admission on 1/14/21 through the day of release on 1/16/21 I had nothing but the best of treatment and after care. The nursing staff and as well as the PCA …
Staff is nice and thoughtful but because of COVID they are asking people in the entrance lobby what is your reason for being at the hospital along with the other usual COVID questions. They should NOT be asking in a public setting why you …
The technician that performed my Lung test was very patient and friendly. The two Technicians that performed my chest x-rays were very professional and very kind and patient I would definitely recommend holy family to friends and family.
Very attentive, caring, and professional staff. Had very little waiting time. The staff explained all the procedures I was to undergo. Great place!
Thank you very much to everyone who took care of me at Holy Family in Haverhill and Methuen, special thank you to Dr Hurley and his team. Every nurse, MA and phlebotomist who help me, Dr Hurley and the anesthesiologist I want you to know that I am very thankful. I was in great hands. Thank you so much
Was there for a second day surgery. All the staff were competent, warm and professional. They all seemed genuinely interested in providing superb care – demonstrated clear capability in every way including phlebotomy, wound care, general nursing and even snack provision!
I went for an x-ray. The staff were very pleasant and helpful. I have mobility issues and they provided immediate wheelchair assistance. I can’t say enough about the staff. All were so very helpful and supportive.
Cracked a rib while mountain biking, Very efficient covid-19-safe admission process, calm radiology waiting room and friendly x-ray staff, who also did an MD-check before letting me go. Was in and out in around 30 mins, great service, …
Moment I entered the building I was greeted, checked in, and within minutes I was taken back to be looked at for my injury. Nurse came in and assessed me, xrays were taken minutes later and treatment began. Everyone was attentive, professional, and supportive. I could have not been treated any better than I was.
We received great care – every single person that came in contact with us was pleasant, helpful, professional and caring . From the receptionist, lab, nurse, doctor, and the housekeeper that showed us where the exit when she saw we looked lost a little. Thank you to everyone.
I was taken in immediately and the nurses and staff were amazing. However once the attending physician reviewed the X-rays (which I never saw,) I never saw him again. A nurse came in and basically informed me that nothing was broken and …
Nursing staff that cared for me, and prepped me for my procedure went over and above what I’d expect from them.
Just dig a hole and put yourself in it and save time. Worst ER. Pray to God you never get a nurse named Sharon. I’d rather die than ever go there again.
HFH seems to be handling the crisis quite well when it comes to patients who need regular testing. The front lobby is marked off in 6′ intervals and there is a COVID protocol to get into the hospital. You get a GUEST name tag to wear and …
The care I received was excellent. The mammography staff was working in a hectic “understaffed” environment and couldn’t had been more profession and pleasant. They are amazing. Thank you.
I guess no stay in a a hospital is great, but i have to say the cardiac floor was excellant. Many thanks to all the hard workers there. Especially the nurses. HAPPY NEW YEAR!
Very friendly and timely. I had an MRI done and they got me in and out of there quickly. Everyone was awesome!
My father was recently in the Emergency Room for a fall down the stairs head first. It took over 2 and a half hours for a CT scan to make sure his head wasn’t bleeding, and they never gave my father anything for pain for his broken bones, …
I recently completed the cardiac rehabilitation program at holy family Hospital, in Methuen Massachusetts. I was delighted with the availability and proximity of the program. Programs close to my home have been closed due to Covid. On the …
My Mom was treated at the ER yesterday. The staff was amazing. Truly dedicated and caring individuals. Kudos to the Nurse, Joe, who treated her he had a terrific personality, sense of humor and bedside manner. Shame on me for not being able to remember the Dr’s name because she was also amazing.
I cannot even give on start for the atrocious services my son received while there, they treated him like garbage and discharged him like trash. Nursing staff was unattentive and the Dr only saw him one time during his 16 day stay. If I …
Complete waste of my time. An hour or so I will never get back listening to a windbag of a Doctor who insisted on treating my condition with the same failed injections I had received at a another clinic for over an year with negative …
I will never go to the emergency room at this hospital. Long waiting without any idea of when you will be seen, rude staff, uncomfortable chairs, dirty bathrooms and dirty waiting area. The worse is that during Cobid19 and the delta …
It was a horrible experience. I was left there three hours before they even took blood. I was there a total of four and a half hours just for blood work and urine. At one point when I asked one of the nurses for some water she actually told …
they put me and my two year old sister in the covid quarantine room without sanitizing, there was literally puke on the ground. in order to prevent covid, why wouldn’t you sanitize the room? absolutely disgusting, they became defensive when …
Stuck in the hall in the waiting room for over 7 hours at this point with my husband. He has late stage Alzheimer’s and is agitated, especially with all the activity in the hall. Apparently it’s busy, but it’s also pretty cruel.
I was admitted to the ED (Emergency Department) via ambulance, back spasms that were trying to fold me backwards and abdominal pain. I have never had this issue before. The Nursing staff was great and tentative. The doctor on the other …
Everyone I dealt with the day of my x-ray where very nice and from check-in to the time I left there where no problems during the visit. The new COVID-19 check-in procedure was a little weird, but with everything going on we can put up with some inconvenience.
Horrible experience in the ER. The doctor that saw me was condescending and rude, and dismissed everything I said. The nurses were all very sweet, but ultimately I wasted 5 hours for them to tell me just to go see my PCP and take some …
They prioritize people of non-color, I have sat & saw people who came after me with the same severity of illness who they attend to bc of my skin in color. I suggest if you are any type of race other than white to check out any other places then here, it is a shame ! WORST EXPERIENCE EVER
I love this hospital – always friendly staff, always on time, always clean. Thank you!
My wife loves this Hospital.
My family goes to the doctors office at 60 East Street in Methuen.
And we like the doctors and the nurses they are all so nice.
All but one doctor were rude, ignorant, and rushing my grandmother to get out despite her condition. they have taken her off oxygen and says she doesn’t need rehab or physical therapy, even when simply standing up drops her oxygen level to …
They literally got me waiting for more than 5 hrs and nobody have come and say anything to me. How is that even possible?
Very happy with the care that was given when I visited. I am usually very nervous for any type of procedure but the nurses made me feel very relaxed and comfortable! From the bottom of my heart, thank you for taking great care of me!
I went to my local urgent care for what I thought was a minor problem, and the doctor there said I needed to go to a hospital. I chose Holy Family because it’s easier to get to for visitors, and I was very pleasantly surprised. Everyone in …
100 percent recommended Anna Jaques hospital if you have the option.
It took 45 minutes to get pain pills to the person next to me after surgery because they didn’t have an IV on the floor. How does that happen?!?!?!
Brought my husband in for chest pains and after 30 Mins he still hadn’t been seen.
Worst place to come.
Unfortunately my overnight hospitalization at Holy Family in Methuen, MA was not a pleasant experience. Prior to my hospitalization, Dr. Mundy performed a colonoscopy screening on me at the Haverhill hospital site. This was my first …
Very friendly environment, every one was so kind and informative making feel good before my procedure. I love how they work as a unit there, a special team took care of me. I love their unity and how they help each other and at the same time making us feel good
Had an ultrasound at holy family a week ago & going into hospitals always freaks me out especially now with covid but the staff definitely was amazing & they made the visit as quickly as possible. Makes me feel much better about having my baby there in October. 🙂
Had an MRI at Holy Family Hospital and everything went smoothly. It has been hard on the hospitals with the Covid restrictions but they had an easy to navigate system from the moment you walked through the door. The staff was very helpful, pleasant and professional.
The ladies working in the Breastcare Center are wonderful. Recently went for a bone density test, no waiting, pleasant technicians and very clean department.
Service at Holy Family was exemplary. Check in was immediate upon entering. Directions to radiology given. The desk had all my info. Ultra Sound Technician was thorough and very kind. Her supervisor explained perfectly. I was in and out in probably 30 minutes. All was good!
The Breast Care center at HF is absolutely top notch & has been for the many years I’ve gone there! From the front staff, the people giving the mammograms & ultrasounds to the radiologists & surgeons! All professional, very nice & caring! Can’t recommend them enough!
Thank for a very good experience Have been affiliated with on Secour since sixteen and me daughter was born there49 hrs ago Ines in registration and the lively lady who called me her name escaping me was so kind Hope I never need a …
Everybody there was very professional and courteous. I was in and out in no time, even if it was first thing in the morning and not very busy. I had a pleasant experience with all the hard working individuals at the holy family.
I was born here so i always come here when i am sick. I have been here numerous times and been to their ER department. They have been able to diagnose my two very critical medical conditions that I had and because of that I am being treated …
Although a little dated, they were very professional especially Melissa and Mike on the 4th floor of a hospital that never sleeps.
Thank you for a job well done above and beyond.
I had a partial knee-replacement surgery about a week ago at Holy Family Hospital. It turned out to take place during a massive snowstorm. Regardless, the entire staff was there and it was business as usual. I must have encountered a dozen …
I was hospitalized in the ICU with COVID-19, for about three weeks…!
All nurses especially MATH were great. Singled out for the dedication and compassion. However, I do have similar comments for every single one of the nurses and staff of the Hospital. THANK YOU!!!
came in with congestive heart failure – diagnosed, treated, had a pacemaker implanted the next day. Felt great leaving two days later. Staff was wonderful, informative, caring and left with a clear understanding of what I needed to do. Great experience!
•I went to HFH for shortness of breath,fluttering and slow heart beat and I was misdiagnosed and discharged after 7 hours
•did not do a cardiac echo as stated was going to happen …
I had an ok visit, was in town visiting family and was having bad pain from a fall a few weeks prior. I was checked in and seen really quickly, that was nice. At first I felt listened to, then increasingly it seemed clear that they were not …
It being my first time in the hospital, I had a great experience with the doctor and wonderful staff. With everything else going on in the world today. Thank you all for helping me with unbelievable time in my life. Merry Christmas to you all!!
Everything went well with my surgery thanks to the great care of the doctors and nurses. Dr Kuruvilla gave me back my foot with bunion and reconstruction surgery. After 7 months I was back to have the plate and screws removed.. All went well. I was impressed with the cleanliness of the hospital.
The new Cath lab was wonderful. The nursing staff was awesome as well. The doctors performing my catheterization could have done a better job as they stuck my wrist too many times before realizing that was not the way to go. The bruising …
I went in with blocked ears, headaches and chest pains. Was there several hours and did ekg and ct scan and found an infection. Drs refused to treat. He would not give antibiotics to treat infection. Wasted my time and was discharged …
I had to take a Covid test because my daughter was exposed to someone who was positive. Scheduling was super easy. I drove up to my spot called and she was out in five minutes. I took the test and drove away. The whole process was very …
They are though for the most part, but because of this the wait times can be long. If you visit the ER. This is what I have been told. The hospital for the service I use. I have all ratings of 10. X-rays Mri,Cancer dept. Labs,Weight loss …
When you work at Holy Family Hospital, and absolutely love it here, but then unexpectedly have two family members that need acute care in the ER, during a pandemic, roles switch quickly. I became the family member of two patients that …
Long wait. Not enough chairs in waiting room. People sitting on floor. Testing was back & forth from waiting room to testing then back to waiting room. Receptionist was probably over worked but has no people skills. A smile might crack her …
Been a patient for pain management for 8 years. The Drs and staff are knowledgeable and caring.
I went to their ER on a Saturday afternoon and was brought back within 5 minutes. Two weeks prior I had went to a different hospital, believing I had a blood clot. I was told that I didn’t, and strained a muscle. It kept getting worse, so I …
I recently had a CAT scan at Holy Family Hospital in Methuen I cannot say enough but the woman who did my test was very kind she was funny she and made me feel very comfortable and I would refer anybody to her. I’m sorry I don’t remember her name I did ask but forgot ,she was wonderful, thank you so much.
They are so slow on giving paperwork I been waiting for my paperwork for a hour now to go home and I’m still waiting for the paperwork this is really poor they need to improve this is why I don’t come to holyfamily they are not doing their job right it doesn’t take almost 2 hours for paperwork
I went for my yearly mammogram and was advised by the technician I would receive a phone call if I needed to come back or I would get a letter in the mail stating everything is ok. Well I received a letter stating I need to come back …
Recently went there to get tested for a possible kidney infection. Had to go to the ER. Spent nearly 5 hours in the waiting room. Lots of excuses for why the wait was so long that didn’t add up. Once they finally got me in, they ran …
Considering this could be the worst appointment I could possibly want, the Breast Cancer center at Holy Family is amazing Angels! They kept me very comfortable even at the worst moments, very caring, comforting. Their presence was filled with Compassion all around Thank you All 🙏😇! Holy family Angels …
Everything from the checkin to the procedure to the checkout was great. The nurses in the cardiac cath unit were amazing, treating you as if you were their only patient. They answered questions, told you what they were doing and provided a …
Worst hospital don’t waster you time. GO GET TRANSFERRED TO BOSTON. The staff is rude. They use inappropriate language. They treat the patient like their already dead. They also give you medicine without knowing if your insurance will take …
I got excellent treatment by dr Abrahim Joulak OB/GYN& COSMETICS and him staff as well hospital staff. They take care of me in this pandemic situation vary well. This is my fist baby and dr and labour staff treated me like my family I never …
This hospital is terrible. The don’t have adequate or knowledgeable staff. The Emergency Department is run by incompetent staff. The ED staff does not care. The ED can not be trusted to do what is needed to help a person.
I was able to get into a room. So grateful for that. My nurses are absolutely fantastic. Noelle and Diane. They empathetic and so kind. Today has been better because of them. And Elizabeth Guiod the nurse manager stopped by …
Whenever I have had to go to Holy Family either for testing, emergencies or stays I have had the best care from everyone. The Nurses when I have been in, have been awesome.
Every time I call the main line whoever answers the phone needs to find a new job she is extremely rude, and this has happened on more than one occasion. Get her off the phones!!!
The worst Hospital i MA, it should be close down! Its just incredible the incompetent staff they have working in the ER specially.
Awesome staff and great facility. All the nurses were very respectful, caring and knowledgeable. The wait time was minimal and service time was average, long enough to monitor the condition, yet quick enough to get you feeling better and …
Note: this is a review of the maternity ward. We don’t have anything to say about other hospital units. …
Just had recent day surgery there.
I can’t say enough on how wonderful the nurses were there in day surgery. Can’t say the same for the rest of the hospital. …
Went to Holy Family Physical Therapy after total knee replacement. After 2 1/2 weeks, I was discharged with great results! Exceeded my doctor’s expectations. Can’t thank Julie and Kim enough for their compassion and dedication to getting me to a full recovery in record time. Even going back to work earlier than planned.
I had a horrible experience at Holy Family in Methuen Ma. They were very unprofessional. An intends incident occurred while I was at Holy Family that was unbelievable. Trust me no one should Jane to go through what I went through while I …
This used to be a great ER. Twice now in less than a month, been very disappointed with the lack of privacy and compassion the staff no longer has. Discussing a patients private medical history in a waiting room full of people. Its aganist hippa practices.
I was very uncomfortable in the waiting area, took a bit but I was happy to get placed in a bed quickly. Kidney stones are no fun and they did good in helping me out quickly
I was there for a stress test. The nurses were awesome. I had questions, probably the same questions they get every time! But they answered them and made me feel comfortable through the whole process. I’d recommend them to anyone.
Friendly Staff and the care towards me during my procedure at the Hospital was excellent. Keep up the good work! 👍😊 …
Hello, I just want to express my deepest gratitude for both your staff working the covid testing Methuen site AND for your department that runs the monoclonal antibody treatment. Last Tuesday I had a 10am appointment time to get tested for …
In this department (surgical daycare) my visit was excellent, the Nurses were all nice and the Doctor was great (although he’s very quiet). I almost took away one star for a very leaky, bloody IV, which that Nurse was probably the nicest …
By far the worse hospital there is my friend had a deep cut that needed stitches and was bleeding through his pants and 6 hours past by and only thing they did was put a wrap around the wound and told him to wait longer to get checked by a …
I brought my fiance there Saturday around 2am due to her having extreme covid symptoms with a preexisting heart condition,which I notified the receptionist. 3.5 hours go by and not even once did faculty,nurse, or doctor even check on her. …
This hospital beyond disappointed me with their service today. I came in extremely sick, throwing up vigorously and in excruciating pain. They had me waiting 4 hours in the waiting room despite my symptoms, and there was also nobody ahead …
I had major surgery during Covid-19 and the doctors and nursing staff made my stay safe and bearable under the circumstances. …
I had knee surgery in December. Everyone was absolutely wonderful to me from pre to post surgery. They all made me feel very comfortable and at ease throughout the whole process. All very caring to my needs. I would definitely recommend Holy Family Methuen for your healthcare needs.
Fast track closed? In the middle of the day? I needed 3 stitches? Took 5 hours to get me back in the ER? Sorry I bled all over your floor and clogged up the ER for a night for no reason! After all that Dr. Kellogg didn’t do my stitches correctly so my cut never healed correctly and I have limited use of my thumb.
The staff are very friendly and helpful as I walked into the lobby of Holy Family METHUEN. I had a CT Scan and a MRI, the staff in these departments are both very friendly and efficient. I’m very satisfied with my experience. To all the staff working at this Hospital. Keep up the great job!!!!
Thanks
I arrived in the emergency room in a lot of pain. I was seen quickly by nurse followed by the doctor. X-ray done . Started on medication in the ER. Prescription given and on my way.
I was very happy with my treatment.
My stay in the hospital was for day surgery and I had testing done in nuclear medicine. The people who cared for me were all kind, helpful and competent. The facility is modern looking and well maintained such that I was very comfortable being there. I would give the hospital an A and all the people who attended me an A+.
Was told to go to ER by my primary. Had pains in stomach,
was faint. Couldn’t find me in data base upon registration,
The girl was rude. After 40 years in Methuen I am in the data base. I spelled my …
Went in on an outpatient basis. Process was quick and expeditious with caring and efficient staff. Would definite go there again if warranted.
My experience at Holy Family In Methuen was simply amazing from start to finish. I had a total hip replacement and everyone was so professional, kind, compassionate and helpful! I need to have the other hip done and will be returning to Holy Family!
I have been getting my mammograms at the Breast Imaging Center for 8 years now. They have always been easy to schedule, and courteous and prompt on appointment day. I receive my results in a few days. Why would I go elsewhere?! Highly recommend.
To say that I do not recommend Holy Family Hospital in Methuen is an understatement. I knew that this hospital does not have a great reputation, but I tried to keep an open mind and, sadly, the hospital and my care there surpassed even my …
My nurse was very nice and comforting during this horrible time! She is good at her job and showed compassion, which is few and far between! !!
I had total knee replacement surgery 11 days ago and it couldn’t have gone any smoother. So professional and friendly staff. Doctors, nurses, and other staff were great and made me feel comfortable and less stressed out. Thanks Holy Family Hospital!!!!
Terrible experience. Waited 10 hours in ER for a 15 minute CT scan. People allowed in waiting room without masks. Patient vomiting in waiting room surrounded by others waiting hours to be seen. Horribly understaffed. Young woman with …
Had great nurses and staff, the reason for the 4 stars just a few staff not understanding of the pain I was in, I also should mention Ot and a team of nurses I am thinking saved my life. Went into cardiac arrest and within seconds Ericka …
Coming in for my fourth csection was very scary for me, but as soon as I was in the hands of the Birthing center at Holy Family Hospital, that fear quickly lifted. …
I had a great experience at Holy Family recently for a second surgery. Everyone was kind, accommodating and did everything to make me feel comfortable. My male nurse kidded me about having my nails done because “You knew you were having a …
Been sitting in the emergency lobby since 6 pm it’s now 0224 the next day. No one seems to know what’s going on they are “busy” this is ridiculous.
All I can say is I was Born at the hospital as well as my son. An at that time it was the best hospital around with so many caring nurses an staff. …
I went to holy Family today for another one of my many annoyimg medical test today. Yet it was a new experience for the same ole same. Reason being, was an appointment that usually takes.2 hours from check in to check out. This was 14 minutes round trip. What a new experience and a.joy
Awesome experience tonight. I went in for something (somewhat) minor but I have an anxiety disorder so I was anxious about it and all the nurses & doctors were so sweet and attentive. Also was impressed being in and out in the short time …
My aunt was hospitalized at Holy Family Hospital. She was amazed how wonderful, kind, courteous and professional all the staffs are. Especially the nurses and doctors were so caring, took time to make sure she had everything she needed. It …
I have to say upon my arrival, I experienced staff following Hospitals protocols with questions and making sure that everyone was at least 6 feet away. I went to radiology and a staff member was disinfecting the general receiving patient area. Everything was clean and it made for a pleasant atmosphere.
This review pertains to the maternity ward only. I had a PHENOMENAL team of doctors, nurses and anesthesiologists for both of my c-sections (2019 + 2021). However, both experiences were wildly different. I’m assuming the pandemic caused …
I drove myself to the ER at 3:20a on 4/12/22 because I was having trouble breathing. The only person in the waiting room was a man waiting for his ride. The two ladies at reception didn’t seem bothered by my gasping for air. I was checked …
I had quite a bad experience this past Tuesday at Holy Family’s ER.
I went in to get an ultrasound of my neck because of bulging neck veins…..my oncologist (from Boston) advised me to go in right away for an ultrasound, and …
This is my review for 4/2022:
A much better experience in all ways. Spot on diagnosis, doctors from 3 different departments saw me every day and kept me informed. Room was clean and …
My mother was taken there by Methuen FD. Someone in the ER stole her wallet. Called security at the hospital, doesn’t seem to concern them much. Stay away. Would I say go to Lawrence general but my father had his wedding ring stolen at the ER there.
I been here today since 9:00 am and I have people here who only have 15 mins in the hospital get called on been in pain since yesterday but waiting is the only thing to heal me had the head nurse come and apologize for having me wait and …
I went with a massive headache recently and nausea. They put me in a family room to wait, I was called once by the staff. By the time it took me to get to the staff (very quickly) she had taken me off the roster. They then put me back on …
Every single person, from the minute I walked into the hospital was wonderful. My mammogram and bone density test were done by compassionate professional women. And, I received results within the week! Amazing. Thank you all.
Sylvia F.
Worst hospital ever they can literally watch you die in the emergency room waiting area and they still won’t help you the wait time is like 5-6 hours you can pass out your arm can be half off you can be bleeding out and they still don’t care don’t go there!!
I came in for care for Covid. They made me wait six hours to get a cup of water and then told me I was discharged and had to get up and dressed immediately. Never again.
Holy family hospital could be better.. but is not updated the room are from 1900 hundreds very old some of the pca take 30 minutes to take care of a patients.. my husband was over flowing with the urine and after 30 minutes they came to …
The greeting at HFH could use some fineness. Asking if I have Covid symptoms while already applying my scanned sticker seems ineffective. The sign in at the X-ray lab started with a nice greeting then turned ugly when I asked for my right …
I was surprised at for smoothly everything went, I had the best nurse in outpatient Nancy, very caring and compassionate and I loved Dr Sawyer. Great experience at the hospital for me that day, I was very nervous and they made me feel very at ease, thank you!
My experience when I had my surgery is great. Everyone was so good to me and made me relax because I was nervous. It made me relax when I found out so many knew my daughter Tammie Sargent that worked in the ED. The nice things they said …
Absolutely horrible. DO NOT go here, with so many other options we made the mistake of bringing our son here. Terrible all around, from ER to medical records. When we had a follow up at the pediatrician days later, where they (holy …
Obviously understaffed. Took 6 hours for me to get in and out with one x-ray and 2 minutes of actual time with the nurse and doctor. I didn’t even get a chance to ask questions before the doctor rushed away. …
This hospital decided to start putting needles into my 16 year old daughter and tried to refuse me access to her until I had the police show up…This could’ve be avoided, …
Went in for my 13 weeks ultrasound scheduled by obgyn due to some things she saw on my last ultrasound. The ultrasound tech took her time to look at my baby in details, printed many copies for me . And the when the specialist came it, he reassured me my baby was doing great
The ICU staff was amazing, but as soon as my husband was moved to a different floor the conditions were deplorable, no one cared that due to a stroke he has no use of his left side, and had his call button on his left side, that was not …
My husband was not feeling well for days, he went to the hospital and waited in the waiting room for 2 1/2 hrs, not being seen he came home to rest and woke up with a swollen face and lip! We brought him back to the hospital and finally …
I was pleased and grateful for the care I received from the time I entered the ER TO my room on telemetry. Not only were the medical staff helpful and attentive, but all the support people were a concerned, helpful, caring group. I can’t …
I’ve been impatient twice once a scheduled surgery another sn emergency my arm broken by an automobile while I was out walking.. My emergency experience was excellent I also needed surgery. I spent 3 day’s 2nights.. Doctor’s nurse’s techs …
If I could rate this a negative, I would. Although I did have some nice nurses, because of the few I had, I rated this a one. One of the nurses spoke to me like I didn’t have a baby already. I am not a teenager either. I’m a grown woman in …
I called to schedule my annual mammogram in January. They had nothing available until August, 7 months later, even though I have a history of breast cancer. Then, no reminder or text…it’s a good thing I remembered the date. Unacceptable
Staff very nice and phlebotomist was very adept. Staff does seem overworked and lacking in enough, modern equipment and an up to date computer system. Also, it being a Catholic hospital, I’m sure many can surmise abortions aren’t done here. …
The service and care I received at this hospital was top notch!! Everything and everyone from the woman checking me in at the ER registration desk to the nurse and doctor caring for my medical issue inside the ER was very kind and caring …
I went to Holy Family Hospital-Methuen to have my mammogram. Aside of the fact it took6 months from the time I called for an appointment until the actual appointment date( and that was the soonest date I could get) , I was more than …
The emergency room seemed to do a good job of taking priority with the wait and how it was handled. The nurse and doctor were also very helpful. The doctor gave good suggestions on how to bring back mobility after a week of healing in the shoulder regarding the clavicle fracture.
The emergency room looked clean and organized the receptionist was a sweetheart. The wait to go back was less than 15 minutes between checking in, triage, and getting a room. …
I wasn’t gonna do this because my Family works there. But here we go!! Worst hospital I’ve even been to. I was there 7 am. Nurse was great doctor was useless. I was there I think on 4/20/22. I separated my shoulder at the gym so I ended up …
As a first time mom, needing to be induced added an extra layer of nerves and concerns but the nurses on the Labor & Delivery floor were beyond amazing. I was there awhile and went through about 9 nurses and each and every one of them …
Got where at 1am bleeding and needing stitches, got a room at 5:40am, got seen by a doctor at 7am. He was really nice but the wait is unbelievable.
I’m currently in the emergency room with a 3yr with a fever of 103 and low breathing, this emergency room is pack, and one of their EMT walks by and makes the comment “are we giving out free food that this emergency room is pack. So Sad
Literally the absolute worst hospital I have ever been too. Do not come here unless you want a 7+ hour wait time in the waiting room, EVERY TIME.
The Physicians and Nursing staff from the Emergency Department to St. Camillus (4th floor) were the most competent, sensitive, and caring teams. I also have to express our great satisfaction with the support staff (reception, food services, and PCA’s).
If its urgent, go to urgent care. If you NEED to come here, call an ambulance. It is 6AM, I have been waiting since 10:30 to be SEEN over unbearable pain. This entire place is a joke. Literally nobody cares. Pay attention how only positive reviews even get a response from them!
Brought my 91 year old father to their emergency room as instructed by pcp. Over 4 hours wait and still not seen. They were completely unsympathetic to the torment they caused even when dad started throwing up. I’m taking him home now and will call an ambulance. Never again Holy Family.
I had an appointment with Dr. Seymour. The staff person (Ryan) who wrote down my medical information, was very friendly and efficient.
Dr. Seymour came into the exam room and introduced himself while looking at his …
Absolutely horrible, very disorganized, way under staffed . We went to the emergency room around 9 PM to care for my 7 Years old son stomach bug who was in terrible pain and vomiting constantly. 2 AM came and we were still waiting to be …
I had a mammogram done in June. There had been some confusion about my appointment (on my part). The staff accommodated me and completed my exam with kindness. I was treated quickly, efficiently, and with professionalism by a thoughtful and considerate woman. I would say the experience was better than previous mammograms I have had.
Went recently for a out patient procedure. The nursing staff and my attending nurse Peg in out patient was extremely pleasant and attentive. Having said that, I have had several very unpleasant past experiences in ER and also as a patient …
I went to this hospital for an emergency. After waiting hours there, I had to leave without being seen. I witnessed how a 12 year old was crying in pain and his mother was desperately trying to convince the staff to give him attention. She …
Had a severe cold, daily tested for Covid (Negative), but after a week of coughing finally had to go. Only an hour wait in lobby and was seen almost immediately once in ER. …
hours beyond hours waiting in the waiting room. I’ve never been to a worse hospital. I will never go back, I’ll drive to anywhere else but this ridiculous hospital.
I have been traveling to Worcester for hospital care for 16 yrs. I won’t be doing that anymore. The Drs and Nurses in the ER we’re awesome. They treated me with total respect and dignity. They were very knowledgeable regarding a situation I …
I’m literally sitting here as I speak. I have bad asthma, lungs congested and my breathing is limited. I’ve been sitting for a long time and what’s funny is someone else who came a while after me got taken care of first because they had a …
Overall service was great with the exception of the tech that did my MRI. No explanation, no offer of sheet or headphones to help, and when I couldn’t complete the 2nd part because of my medical condition he did not even offer suggestions …
Great experience at the ER! After my useless PCP told me they couldn’t see me for 8 days for a sick visit I was forced to go to the ER. I wasn’t in a great mood after not sleeping for the past week and having my PCP telling me to pound sand …
Everyone from scheduling, pre admission testing, lab services were fantastic. All were very kind, caring and professional. …
My sister was taken there because “her blood pressure was too high” but has been there for 48 hours now without allowing any visitors or a phone or anything waiting to be “evaluated” in section 12. She hasn’t been evaluated even once and …
If I could give this hospital a zero star I would they had me waiting for 8hr+ just waiting for blood test results…safe your time and don’t go here
Horrible went in for my 1 year old and I. We’ve been puking non stop and having stomach pain he has bad diarrhea that won’t stop and doctor says oh he’s fine I’ll give you nausea medicine for the both of you with out even checking us. NEVER AGAIN!
The woman at the front desk was so incredibly rude and heartless. Somebody like Patricia from Communications, should not be working this job. My son left crying because he could not see his very ill grandfather. Patricia could’ve …
NEVER going to be treated by this hospital and any practice that is associated with it. I always get the feeling I am bothering them with my concerns. My primary is @ 60 East St Methuen been with them for 30 yrs. DR Thavaseelen sold it to …
My sister is a hostage in this place in a psychiatric unit, no visits, no personal belongings,a dirty room, a dirty bathroom,only can take one shower a day when she is used to take multiple showers a day. She have been recruited there …
Went in around 8pm with a one year old with a fever of 104, waited about an hour and a half before being called into the room where they get all the info about what is going on. Then sent to a separate waiting area in which was another 2 …
Great place to get urgent care. They are quick to serve patients and provide helpful information regarding your condition. Needed to look at a mouth sore and they quickly told me it was a Mucocele and they were right. Although it has only an ER it felt quick as an urgent care visit.
Experience was a 0 but you can’t rate a 0 star but whoever reads this and is higher up at holy family. Imma need an email back. Cuz this was horrible. My husband went in from 9:15pm and didn’t get seen by a doctor til 2:30am. Not only that …
Very unpleasant experience on waiting time. I am here for 5 hours,and did not see the doctor yet. I am in a excruciating pain,and I saw a lot people giving up on waiting and going home. An old lady and a child is waiting like me and I am …
The doctor I had was super cool. He listened to what the dentist did wrong, try to accommodate the pain I was in and checked on my well being. There was a nurse that was actually keeping me in awesome spirits, I think her last name was …
Holy Family has been our family’s hispital for over 26 years. My two sons were born there, my husband had major kidney surgery there, and we have had day surgeries there, colonocopies, and my yearly mammograms. The staff has always been attentive and caring.
Holy Family doesn’t deserve any stars from me. I was there on Thursday night with chest pain. I could barely stand straight. I needed help with signing paper work because I couldn’t even write. The staff that was working that night told me …
Went for Ultasound. Not my usual experience. Has always been great in the past. Firstly said he had no information on me, tried to say he was only doing right upper when order clearly stated whole abdomen. I asked him to check the order. …
Holy Family is a disaster. I have never seen a medical facility so dirty and unsanitary. The employees are not at fault. The management is poorly trained and there is no communication between departments. Management should be fired. I’ve …
Sitting in the ER for hours and people next to me been waiting for over 6 hours in the ER. Holy family you need to do better. Get more help. More doctors and nurses! We are here for a reason not sit here and suffer waiting to be seen. It’s ridiculous.
If you have the opportunity… Don’t. The doctors in the hospital ward couldn’t communicate or coordinate care to save your life. My issues are far too numerous to list here but all revolve around communication and real/perceived …
Terrible experience. Worst hospital anyone in my family has ever been to. My husband pulled something and couldn’t walk. They wheeled him into the hallway at the hospital & left him there for 6 hours. They checked on him once & gave him a …
Day surgery – easy check-in, attentive preop care. I appreciated everyone introducing themselves and their role in my care. Although busy, all my questions were answered and interactions included personal interactions- not just “down …
Went to the ER at 4am, left at 845am after vomiting twice in the waiting room and never being seen. Went to urgent care where they saw me and gave me zofran within 15 minutes. I understand you run out of beds but they should be able to give out some medication in order to ease pain that patients are clearly in.
My X-ray was done with very little wait time in the waiting room. It was quick and efficient. The technician was thoughtful and compassionate in letting me know what she planned to do.
Don’t bother coming here unless you ate bleeding out. Heck, even then, they would probably make you wait in the waiting room. If your sick, take your chances with an urgent care place, if your in pain, good luck. At most, they will run some …
I just got discharged today.. I went by ambulance so I was taken right into a room. It took about 2 hours for a doctor to see me, then after that a nurse came in drew blood and went for a CT again haven’t seen a doctor, was told I had …
waited for 16 hours to be seen and wasn’t even brought past triage. witnessed an RN (Suzanne) yell at an elderly patient in sepsis for responding slowly and not being able to stand up. She also yelled at a woman for falling off a chair and …
I always go to this hospital to treat myself and I recommended it to my sister to give birth as well and the experience has been good. Unfortunately I can’t say the same for the x-ray receptionist. Today, October 3, 2022 I was in x-ray and …
I understand things are crazy sometimes. But I spent over 4 hours sitting in the waiting room. They bring you in and do blood work and back to the waiting room. Bring you back do a cat scan and back to the waiting room. After 4 hours of …
Been coming here for 4 years with my little one. It used to be better. The ER nurses used to be friendlier and nicer. There are still some nice people there. But it’s going downhill. Some Nurses were rude this morning. I might go to a …
Absolutely deplorable. I can understand being at full capacity and not being able to see patients in a timely manner, but 10 hours in the waiting room?! My husband came in around 10:45PM for severe abdominal pain, which we think is a …
Went with my six year old on a Saturday afternoon on the advise of my pediatrician. My little boy had a terrible headache and high fever. People who came in after me were called in before me( don’t understand this)! Took 1 hour and fifteen …
I had surgery here last week and wanted to thank the caring staff. The nurses and doctors were all great and provided great care. Everyone was really friendly as well at all of the desks. Everything went really smoothly and I couldn’t be …
The Nurses and staff are so friendly!! I felt very comfortable in their care. I specifically want to thank Kristen, Ann Marie, Diane, and Laurie, and everyone else who cared for me during my stay. I was there for days and I really felt like …
If you need to go to Holy Family Hospital in Methuen I recommend taking the stairs. I just spent over an hour stuck in the elevator that had not been inspected since January 2021 and when Pat Canny tried to call to let the doctors know what …
I can not say enough how terribly awful it has been to deal with this place. My nieces room was not clean, ridiculously small, and the night shift nurses have been nothing but rude, unhelpful, and uncaring. This is the maternity ward, with …