By integrating respect, integrity, dependability and excellence, Home Care Medical helps you and your family get on with life! See more
Read More| Friday | 8AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM to 5PM |
| Tuesday | 8AM to 5PM |
| Wednesday | 8AM to 5PM |
| Thursday | 8AM to 5PM |
5665 S Westridge Dr, New Berlin, WI 53151
Wait time on phone calls is always long; other than that, staff is pleasant and very helpful. Ashley is extremely knowledgeable and most helpful with questions and concerns.
Matthew went above and beyond by providing me with a few essential regulator gaskets that I needed. Very nice and professional.
He was was very professional and explained in great detail about the equipment
Urgent service was needed & AeroCare delivered emergency care. Thanks so much
O2 tanks and hoses delivered on time, and placed where I asked.
Highly disorganized. So all of the sudden going onto Medicare Original (part B) disqualifies me from decades of receiving my CPAP supplies? And, now I’m required to re-visit my doctor for a new prescription? He (my doctor) has diagnosed me …
Forgot to deliver key medical piece of equipment for setting me up with feeding tube when I got home from hospital. Otherwise delivery person was kind and helpful
Rachel was very helpful to help me get my bill straightened out and the supplies I needed!
At Last! Someone really paid attention to our difficulties and provided guidance. Laurayn did an assessment of our problems with the masks we have not had success with, made recommendations and gave us the ‘hands on coaching’ that has been missing in our previous visits.
Very disappointing.
Nice people
Grate
Prompt and courteous
Great service
Very helpful
fast and on time.
Great service!
Professional and polite.
Always reliable
Prompt and good service
Very friendly. Good staff…
Staff are caring and considerate.
Excellent
Quick delivery from order date
These folks go the extra mile to get you the machines you need as fast as possible.
Very helpful, knowledgeable and friendly.
Techs were friendly and efficient
Hand delivered an order for my son a week ago and have not even gotten a phone call….
Dennis was very informative and friendly.
Excellent place to do business with if you need medical assistance/products
I would like to give the RT department a 5 star. I had an issue that was rectified.
Very nice and help with my supplies!
I am glad I got it when I did
Resolved my issue
Very friendly and great service!
It was excellent
Extremely helpful and kind
staff was knowledgeable professional and helpful
Jose was very knowledgeable and helpful.
i have been trying to get in touch with them about a new CPAP mask they do not call back
I call them and they refuse to call me back. I call them about a different C Pap which is very important to me.
Very knowledgeable about everything . Keep up the great work.
Excellent service.
Helpful, friendly, professional.
Very pleasant delivery people and efficient deliveries and timing is really good
Courteous and very helpful
the staff was very helpful.
Punctual, fast and courteous.
Trent explained everything very clearly and was great to work with.
Rep was informative and very helpful.
GREAT COMPANY…GREAT PEOPLE…GREAT PRODUCTS!!!
i’m disabled and this dump won’t come and fix my wheel chair until i pay something on my $42 bill i don’t trust them to give them my debit card number to make payments on the money, i have had nothing but problems with service since lucas …
ADjusted my walker and gave me instructions. I was in and out very quickly.
A decent respectful tech Richard.
Bethany was wonderful and helpful. She’s a blessing.
Very nice technician that delivered my oxygen tanks and on time.
Thanks again
The service was great You guys are very professional
5 stars is NOT enough 10 is the number
great service brought O2 at 1 am for my Dad when another provider dropped the …
Quick and honest delivery. You get what you order. Helps my dad a ton.
Was brought out in time, she explained everything very easily, went through everything step by step!! Thank you!!
Earl is a treasure with a wealth of information and a wonderful disposition.
Thank you! Fast great service!
Excellent care and true concern. I would recommend Cindy to anyone.
Very professional and courteous. Answered any of my needs
Don’t deal with them. Have called 2x, on hold for a total of 40 minutes. Waiting 6 weeks for a wheelchair, say they will call back and don’t. No service service as of right now.
Wonderful people to work with. I always get what I need on the date that I schedule. Fantastic bunch of people to work with.
Very good service. The tech was very friendly and helpful.
friendly people, from the pe3son who answers the phone to the person delivering the tanks. top notch. thank you!
AeroCare has made significant changes in response time and service. Very pleasant and efficient customer service.
Awesome service and wonderful person that delivered.
I’ve always gotten a quick response and Good Service the 3 years I’ve worked with this company.
AeroCare has been a step up in home care. What a breath of fresh air!
Very friendly & nice. Knew what he was doing. I would like to have him next time I need help
tech was very promt and polite.
Evelyn was very friendly and knowledgeable.
Had everything ready to go when he got to the house…
Very nice, timely, organized. We appreciated their great service!
Luis was great. He brought my items in and showed me how to use them.
I’ve tried calling customer service numerous times, always have been put on hold for a very long time.
The latest call was made at 4pm, was on hold for 1hr 20 mins. My call was never …
Very professional and explained everything so I could understand it easily 😊 …
Patrick was awesome and down to earth.
Made this time of over stress much easier to deal with buy this man a beer……..
Brian kept me well informed as to what he was doing. Answered all of my questions before I asked them.
Good experience. Very professional.
Service was prompt & professional. wear items all covered by insurance, its a beautiful thing !
Home Care Medical is terrible. They are nearly impossible to get a hold of. I’ve called several times to get a wheel chair picked up and each time I’m on hold for 5-10 minutes and then I get passed to another voicemail with no return phone …
My home nurse warned me before i called. An she never lied. This is the worse company ive had to deal with regarding my cpap machine. The doctors office an i have been going back an forth. They finally recieved the order after several faxes …
I have had two experiences so far with this company and have been very pleased with their professionalism and compassion
AeroCare is great thank you 😊 …
He was a very pleasant young man! He also was within minutes of his projected time.
Evelyn in customer service was exceptional.
Great service excellent staff
Very friendly texhnician. He explained how the chair worked. And actually showed me how to do it.
Patrick was extremely knowledgeable and professional. Very helpful.
He was very professional and knowledgeable.
Jose was great!! Wonderful quick service. My CPAP is fixed. Thanks so much.
Since being diagnosed with my respiratory disorder, I’ve had many, many dealing with a variety of people from Homecare Medical.
Each and Everyone of them has been friendly, helpful, and in some instances …
Beware. I had to get my cpap machine replaced due to a bad motor. The service was good. But the tech said that I got a new machine to replace my old one. It was not a new machine. It had records stored on the My Air app. And by the way …
Melinda was very helpful in making sure that my mothers needs were met. May God bless and keeping you.
Got us everything we needed, and explained it totally clearly!
I have had nothing but bad experiences with this company. I am a quadriplegic and I recently moved away my catheter supplies to another company and now I am trying to move away my CPAP supplies. Their service is terrible and unresponsive. …
Very polite and fast service. He took the time to show me how the walker work and all it’s bells and whistles.
Excellent service both on delivery and pickup. The billing was correct and timely. I would highly recommend them.
I will tell you that I suffer from COPD and have been dealing with the group in New Berlin since being released from the hospital roughly a year ago! I don’t care what I request, what I need, this group will go out of their way to help you …
Use this place as a last resort! One star is being generous.
We got a wheelchair from here and the customer service is HORRIBLE, it doesn’t exist actually. …
Aerocare is a awesome DME provider. They know how to help the Cpap User get what they need. They are not perfect but being more local to me than my previous DME is a big plus
Has always been safe and here for my sons needs
I had a great experience prompt,informative and very courteous.
Your employees’ are so courteous and friendly and helpful! They represent your company in a very favorable manner!!!
My child is G-Tube dependent, and we’ve had nothing but positive experiences with their G.I team. Mary Kay and Ingrid are phenomenal, kind, and always take the time to help or answer any questions I have. Deliveries are prompt, and in the …
Very informative with the set up of my new equipment.
Great customer service and always very helpful.
I just wish they had those disposable shoe covers when they came in. Those are very useful in the winter months.
I’m getting a bill for the last 3 months from AeroCare so I called several times and they put you on hold for about 5 minutes and then someone says that you should leave a message on their voice mail and someone will get back to you within …
The technician was very friendly and knowledgeable .
I very happy with the service and Care and quick response
I was greeted very nicely when I first walked into the door each person treat me with respect and knew the details and the working of the Walker I will recommend this company if you have any needs for Mobility equipment
Debbie was great. She took her time to explain and show us each step of how to operate the machine.
After losing power in our neighborhood, oxygen tanks large enough to get me through the outage were delivered – I appreciate the importance the company put on the situation! Thank you!
The services that we have received, not only today, most other services has been exceptional. Thank you again.
Dave is nice and very professional. He calls with the time of delivery and he is always on time… Great company!!
Great explanation of use. Look forward to using my new machine
I have been ordering from this company for years, and if l had a different option l wouldn’t stay with them. Dealing with this company is nothing more than total frustration. It is a management problem. Employee are under- trained and …
Catarina, Justine and all staff there at Aero Care as well as the receptionist at the front desk we’re totally awesome, professional, and concerned about my needs, God bless them all!
excellent service; professional and courteous staff
The lady I worked with was wonderful. She took her time with me even though it was Friday late afternoon and a holiday weekend.
Everyone that I have dealt with at the New Berlin location is absolutely great. I can’t say enough good things about them. BUT… but ever since they were bought out by Adept Healthcare ( I’m not sure if that’s the correct spelling) their …
Very friendly very knowledgeable very helpful great at explaining everything to us.
Everyone is so polite and helpful with all questions I might have. The delivery personal are prompted and very polite.
excellent service, everything was fulled explained thank you.
Earl was very helpful in explaining how to use the oxygen tank, as I’d lost alot of the Oxygen trying to use it. He walked me through how to use it and now she works like a dream! Thanks for your help.
i made arrangements to havee bed returned It was not what we ordered The crank was uselesss as I am not abe to use it I cannot use railings once I am in bed etc.
Recently had to start using oxygen for mobility. David is always pleasant and informative.
Technician was sincere and very informative. He explained everything in a way that was easy to understand.
Great service got what we needed out quick and before my sons surgery date
I have been very impressed with AeroCare from the very beginning when I started using them one month ago. Today I saw Melinda at the New Berlin, Wisconsin office and she fitted with the mask that I need to stop the sores on my nose from …
BROOKLYN WAS VERY KNOWLEDGABLE ABOUT PRODUCT. VERY APPROACHABLE!!
Avoid at all costs. I rented an oxygen compressor for 10 days. They came and got the machine but I’m still getting billed monthly. I have called so many numbers to try and correct this situation and keep getting transferred around to …
AeroCare was wonderful. My daughter required a medical bed, a commode & wheelchair for after a surgery. We are very covid careful because of medically complexities. They took PPE precautions that were above and beyond anything we …
Louis was patient, explained everything perfectly and was friendly & polite.
I love the help they give me and they answer every question I ask, no problem
The person first call to give a time frame of arrival and then sent a text of actually time of making it to my home. He was very helpful and respectful making sure I know how to use the equipment that was being received.
The driver dropped off the wheelchair. I wish he would have gone over its features. Nope, he set it down and left.
They consistently delivered dirty unsanitized oxygen machines. We had to either exchange them or clean them ourselves. It’s unsafe especially during these times. They have adequate customer service in the office which saves them.
They were quick to deliver and the person responsible for delivery did a great job of explaining everything. He also had a great sense of humor! Thanks!
.I am please to announce- that I will be laying in my NEW bed til THURSDAY- I gotta recuperate. Lol- Thank you Earl and the guys from the office. You did a very good job-
Patrick was an excellent service person!! All service people should be like him. He went above and beyond to help me with the pendant for my hospital bed, the rail and the manual crank. Kudos to Patrick and AeroCare.
Earl was thorough and very professional. He answered all of our questions and reviewed the steps on how to operate the equipment
Great customer service. Easy pick up of oxygenator.
Service was fantastic! So nice to work with great people. Thank you
Dropped off my CPAP beginning of November to be fixed. It’s almost March and I don’t know where it is. Jose does not return phone calls nor does his supervisor, Dan. Past experience with Jose was in May of 2021. Same experience. He does not …
Mom has severe sleep apnea and on Saturday, a worker at her care facility broke a connector making the machine inoperable. The emergency numbers at Aerocare worked great! I was connected to a real person, and he made a special evening …
David the technician, sent me a text telling me what time he would be here and then he called and said he was outside. David was very nice. I told him that I didn’t like writing with my finger and I asked who invented that anyway, he said …
Excellent service! Polite and helpful members of their team.
rod was very informative answer a our questions did a great job
Friendly Staff, explained setup and use of equipment thoroughly, very helpful!
BEWARE…. this company overcharges and submits fraudulent claims to your insurance company. Customer service is very poor and phone calls are not returned. Thankfully our insurance company is going after Home Care Medical /Adapt health, they are aware of their inappropriate billing methods.
I arrived a day early. The staff was patient and accommodating.
Got my e tanks early in the day. The person who delivered them was very nice
I was traveling to Kanas City MO and needed oxygen while I was there. Ordering was wonderful and when I landed called the office only to find that no one knew of my order. I realize that the office is closed on the weekend but I did expect …
Aero Care has given us great customer service. The techs who service the oxygen concentrator and the people who deliver oxygen tanks are all great.
Service was prompt. The technician explained everything and told us some things about the oxygen tanks that we were not aware of.
Very great service they meet my family needs I recommend them
The Service was Outstanding. The Technician explained all aspects of the equipment making sure I fully understood the usage levels as well as safety issues. I would highly recommend this company. True trend setters.
Staff were courteous, the specialist was helpful to understand differences in differences in c-pap masks. I came for mask fitting. The mask I obtained is less stressful to wear the whole night, I had good night sleep since using the mask. He was responsible to maintaining cleanliness in the room and wore a mask during our encounter.
Setup tech Julio was exceptional, professional, friendly, respectful and informative. Thanks
Do not use this company! If you give them your information they will spam your phone. I get 2 to 3 calls a day. I’ve asked them 4 times now to remove my number from the calling list and automaton. They just keep calling. …
Our order, deliver and customer service was amazing and so fast!
Excellent exchange of information, thorough responses to questions and sound advice. Great experience!
Super place!!! They always come on time to drop off my air tanks and are very courteous.
I picked up my replacement CPAP machine this morning. Trent did a great job of explaining the new features and changes from my old machine. Thanks Aerocare!
The person who came out for this visit was Brian. He was very informative, and took his time.
Sarah is an incredible employee- never met someone so kind, spirited, and helpful!!
They are so helpful. And so willling to answer any questions you have. I wouldn’t change anything about them. Thank you for everything.
Thank you for your service.. it is a problem to have to live confined to oxygen. But since there is no other way it is good to have such a nice company to help me. I don’t run into any companies that I can put trust in to do what they say …
Wonderful company! Terrific service! Debra took all the time I needed to make sure I understood everything!
I received a lift chair.Bob was very efficient and knowledgeable about my chair and delivered it professionally. Bob was a pleasant person. Thank you very much.
Met with Melinda for my CPAP fitting and care instruction. She was so personable and the instructions are easy to follow!
Great experience getting my CPap. Lisa is the BEST. Know’s her stuff and super friendly.
Always the best care with Dianne!
Add Dan Corrie to the mix it’s outstanding! Thank you!
Julio was helpful and courteous. I appreciated his patience with the my questions and was very informative.
Luis was great! Service was prompt and helpful. He took the time to answer all questions.
Barb was amazing today! She explained everything in detail and made me feel comfortable with the whole situation.
Earl took the time to teach us how to properly use our tanks. He was very patient with us and had a very positive demeanor.
Ashley was extremely professional and had preorganized for my visit. She had my machine analyzed in minutes and helped me with a warranty repair of my CPAP machine. Just great work!
Cory Norris is my technician. He goes BEYOND regular duties to bring me 02 tanks. He is professional, knowledgeable and considerate. He can be trusted to come into my home. I have had Cory and at one time a Earl. They both are ASSETS to …
Mr. Earl Dozier was very perfectional and gave I and my husband great information. 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 Thank him for all his work. Mr. Dozier is a very welcoming, knowledgeable, and professional young man . Thanks 😊 …
Communication and service were on time as promised. Technician was excellent with his service and knowledge.
Amazing company and staff. Their respiratory therapist Kenneth was so thorough in how he explained my mother’s home ventilator set up and management. A few days later when there was a malfunction he arrived at our house promptly and immediately remedied the problem. I have had a wonderful experience with him and the company.
It was very helpful in introducing and explaining all your machine capabilities.. Thank you, Evelyn!!!
Tech was a great person.was told I’m getting 5 tanks ,only delivered 4 ,his order had 4 not as I was told.
Fast delivery! Bill delivered my oxygen and was very friendly and professional!
My wife received a prescription for a wheelchair. as Home Care Medical, Inc had a facility in the immediate area, I opted to have her prescription filled there. The staff very politely explained her options regarding filling the …
Even though it all worked out in the end I have to say nothing happened the way I was told it would. I received no phone call, called back, still did not receive a phone call but did get a text saying a technician was on his way. I signed …
Evelyn & Logan were very good in all of their info!! I was also happy that I was able to come in on a Sat!!
A very through explanation of how the equipment worked. Rob answered all of our questions and gave us plenty of time to observe him assembling all the necessary parts. Customer service was outstanding.
Dennis was extremely helpful and explained in great detail how to adjust the wheelchair. It was great! Keep
Up the good work!
Earl was very helpful and kept me informed with my mothers oxygen set up. Would highly recommend!!!!
I really appreciate the great service and sending the text to let me know when you’re arriving was really helpful as well! Thanks so much!
Diane was so helpful and kind. She handled my issue quickly even though I hadn’t called ahead.
Processing of my item requested is fast it took only 2 days instead of 2 weeks that i was told, it was my first nebulizer that it was prescribed during my visit to my doctor.Thank you so much …
My technician was very thorough and friendly, and made me comfortable with the unit I chose. Better experience than I expected, for sure! Thank you!
Jeff at the Greenfield Location was very knowledgeable on the products, best practices & insurance requirements. He was thorough & efficient. 10 outta 10 , Highly Recommend 👍🏽 …
The CPAP treatment was explain well and the machine was available within a few weeks of my Sleep Study. My husband recently waited 5 months through another provider. AeroCare has a convenient Madison location near UW Hospital. I highly recommend this service.
Earl with Home Care Medical was wonderful! He really knows his stuff, kept the visit positive, and went out of his way to make sure everyone in the family knew how the products worked.
The lady that helped me made sure i knew everything I needed to know before I left… Great customer service
Rod was wonderful! He took time to explain everything to me and answer any questions I had. Before he left he asked me several times if I needed anything, if I was ok or had any questions still. He was very reassuring :). Great guy !!!
Our technician, Dan was excellent, taking great care in explaining how the oxygen system worked. He went over and above expectations by delivering the 02 a day earlier than scheduled, by coming outside his normal work hours, when we explained how much my husband needed the 02 in our home. Thanks so much, Dan.
Kind enough to transfer my father’s oxygen from his prior state to where he now lives with me. Service was amazing. Just a call or two and they were on their way. You guys allowed my father to have oxygen for his first night in Denver! …
Home Care Medical has been a great company to deal with.
I have been using them for getting oxygen tanks for my wife and they have responded extremely well. Service was very good. Everyone was very friendly.
Very nice gentleman delivered a wheelchair tonight and took time to explain how to adjust it. He also took time just to chat a bit, which is a welcome interaction after what was a stressful week. Thank you!
All my needs regarding my oxygen needs have always been met . With prompt reliable services I feel my choice to use this company for all my needs was the right one. From the order staff to the delivery person were professional.
If I could give this review zero stars I would. Worst customer service ever. I waited for weeks for Aerocare to get back to me about equipment that was ordered by my doctor and they never called me. I called them and waited on the phone for …
Eileen was very clear on explaining what she needs to do and why the test for LeRoy was important. A very kind and helpful person who took her time to explain everything to us and answered all our questions. Thank you 🙏 …
Over all service was good. Call back from Aerocare was almost non-existent. They dropped the ball. My loaner machine was miss functioning. I had to go from Greenfield location to New Berlin to exchange it for a working unit. …
Went in to pick up my warranty replacement CPAP Machine. The associate had the machine ready, and the visit took only a few minutes. Very happy with the service.
CPAP device never worked right. Cost me hundreds of dollars to try and find a mask that worked. initial visit was not about fit or comfort but all about setting up billing for future supplies.
My only negative is that I had to wait over 2 months to get the travel mini oxygenator. Since I work daily at my company, I did have to pay someone to transport me to and from work everyday because I couldn’t lift the heavy “machine on …
At first, I was apprehensive about wearing anything on my face while sleeping, but thanks to the thorough and awesome explanation on how to use, wear, clean and monitor, I am more comfortable wearing it every night and actually look forward to it. I truly believe that with this home care, I am sleeping better. Thank you.
My Dr put in an order for a new mask back in August, it took over a month to get an initial phone call. They wanted my sleep study test..told them who to contact…I finally received a call on Oct 27th, I called back no problem. was told …
In all the years- which are a minimum of 15 years ,, I have never gotten so much information and knowledge about my machine… the young lady was fabulous and very patient- surprisingly i was not bored and in a hurry to exit the meeting LOL. She finished in a very timely manner… God bless and thank you. HAPPY NEW YEAR
Earl, my delivery person was great about calling in advance, so we could discuss special delivery instructions. He was very thorough in explaining how to use, clean and store the equipment. He was friendly and professional. I greatly appreciate the time he spent explaining everything.
Thank you for this chair for my husband because he definitely did need a wheelchair. It was fitted just for him, the chair was very comfortable however he was gifted a wheelchair just like it. That is the reason I turned the wheelchair …
One thing that I found confusing is that your company has so many different names, one on the email, one on the phone calls ans a different on on this survey I really wondered as I was on hold for way to long and then choose a call back, …