Bank/credit union, Home Loan Investment Bank, F.S.B
Home Loan provides customers with competitive home loans, knowledgeable advice, and financial guidance. We offer Retail Banking, Mortgages, Auto, … See more
Garbage company that is stuck in the stone age, made a large payment towards principal and the system took it as a double payment, and charged me double interest, very shady company and the people who answer the phones are rude and very retarded,i hope this company goes belly up!!!!!
Congrats you are the only bank in the entire United States that makes people jump through hoops just to get a payoff quote…no wonder your ratings are Soo low, and people want to refinance their loans
Worst customer service ive ever dealt with, 5 times ive called and left voicmails no return call, oh but if you call to make a payment a human will answer! Shockerrrrr
Been trying to get payoff paperwork for over a week now, not only do they not return emails or voice mails, but they also expect me to make my monthly payment even after being asked for payoff paperwork since the vehicle has been totalled…..worst banking experience ever
The absolute worst customer service experience they need to close down. Are someone needs to step in and fix it.!!!!!! This is an absolute disgrace to customers who are spending their hard earned money.
I had excellent service from the lender Antonio Barros. Very caring personal person. Will recommend this bank and Antonio to anyone.Great job!!!!!!!!!!!!
I have been doing business with Home Loan Bank for many years
they are one of the most professional banks that I have worked with
they understand the working people
Don
Bad experience customers service is the worst CESAR PHINERO. hang up on me twice the phone they have no respect for customers I tried to speak with the supervisor of this place no answer ????
The worst bank I have ever deal with you have to call the customer service 5 time no body pick up the phone once they answer they are not nice at all just want you to get off the phone please please don’t get a loan with them…
Will never do business with them again. Their website hardly ever works which has made me late on payments countless times and then they harass me on top of that with utter disrespect through phone and email.
Awful. They don’t answer calls or return them. When I finally do reach someone they rush through the call. Your better off going through a way better bank for your needs. Trust me.
This bank is a horrible bank. I’ve had nothing but the constant run around for months. I would absolutely never recommend this bank to anyone. Very unprofessional.
What kind of credit score do these people want my son has a pretty good credit score and this pee on bank declined but a well known bank like DCU approved him for a auto loan at 4.24% fixed hmmm…. Do yourself a favor and go to DCU …
Worst customer service ever. They seem to not care about their clients. I’m going to refinance my loan through another bank. Take your business elsewhere for those who are in the market of mortgage loans or any type of loans.
Terrible customer service. Ive called numerous times about trying to get a error on my credit report removed (their mistake which is ruining my credit score) and when i do eventually get someone to answer the phone im told “the manager has to look into it”
Nobody ever answers the phone there even during business hours. No matter what extension you call it rings and goes to voicemail. This is NOT how a bank is supposed to operate. It’s seems as if almost only one person works here and runs every department …….
Shame on me for being a sucker to this institution 13 years ago…..Their “modification” , in 2008, raised my balance by $50,000!!!! Which put my home value WAY under water…now they did a shady rate increase up to 9.5% which makes my …
Horrible customer service no one will answer my phone calls to pay off the loan. Worst bank ever do not get this bank people keep looking. They won’t answer your calls or emails.
If I could leave negative I certainly would bad customer service skills an they act if they are the only ones that matter because u have a loan with them
Such an awful bank, have been though so much trouble trying to make payments for my car, talked to numerous amounts of employees and no one seems to know the right answer. WOULD NEVER RECOMMEND THIS BANK. They will ruin your credit score.
Yeah it would really be nice if you could set up an online account N it not be a waste of time. Get a better website idk. Wasted an hour to still have to pay them 5$ to process a payment sick.
Wow; working with Ray Conover at Home loan was the best thing for me ever. The team are wonderful people to work with. Thanks to all the team members at home loan.
Max Dumont was excellent and extremely helpful in assisting through the entire loan process. He went above and beyond on his customer service and it was appreciated. Steffany Brockman
Stephanie Doucet is by far the best thing that has happened in the Banking World. Have you ever felt like you were running up a very steep hill without legs.? Well Home Loan is the place that give you back your legs.
My car was totaled at no fault of mine and I had a small balance left over obviously in order to make money and pay them I needed to get into another vehicle one payment even after knowing they was going receive a total loss check of the …
WARNING!!! A total rip off… Go elsewhere..they Will sneak multiple charges for bogus “requirements” such as insurance when u already paid full coverage for a year… Do not get a loan from here.. . Will be reporting to bbb among others. …
I spoke with someone at this bank because I was trying to get my loan payoff the lady said she will email me the paperwork two after still waiting call them back same thing, the third time the dealer did call them they did it right away so looks to me that all they care about is loan interests
Worst customer service. Hopefully you do not need to get a hold of loan servicing because they will not return emails, will not answer phone, and their voicemail box is full. And their online system is always broken, good luck getting someone to follow back up.
Max was a true professional! He helped us with the loan process promptly and made everything worry free. He explained every detail of the process step by step. This experience was hassle free and made it non-stressful!
Thank you Max for all of your help!
Change the way I can pay for the auto loan. Won’t let you pay early and don’t allow you to put extra money into the loan to pay it off early . Never dealt with a bank that does not let you put in extra money. They just want money
Quite literally the worst bank on the planet. Just know if you ever give them your business they will waste all of your time. This bank is a load trash. They lie to your face and then proceed to continually lie more and more.
I had a great experience working with Antonio Barros! He is organized, attentive and answered all of my MANY questions. The process was extremely easy and I would recommend working with him to anyone!
Are horrible at answering phones, never return phone calls or emails. I paid off a loan over a month ago still have yet to recieve my title. They will give attitude and say that they are sending it when they have time yet they have yet to.
Hey Home loan Bank, thanks for not offering any deferment or any explanation as to what I can do without being able to make any payments. Really good on you during a national pandemic when everyone In the NY, NJ, Pa, AND Ct area are having a hard time.
Worst business I have ever had the displeasure to deal with. I leave messages upon messages and never get a call back and when they did finally call me back they interrupted me at my place of employment as opposed to calling my cell phone. …
Bad customer service. They keep hanging up on me on several attempts to speak with the representative. Will never have anything to do with this bank ever.
This bank is needs to be investigated or have some type of class action suit, nothing but unprofessional and unethical people working there. They all should be fired!!! They never answer the phone and always have an excuse on why they make …
Buyer beware, worst bank I have ever dealt with. They lie to you on the phone. You will get a different story every time you call. Do not be fooled my low interest rates. You get what you pay for!
Horrible bank and experience. The have a corner on the market for HUD Title 1 loans, therefore they can treat you poorly. HUD should investigate and take there lending privilege away. During the loan process they require you to spend money …
What an absolute nightmare. After paying my loan on time, EVERY TIME, and finally paying it off, they erroneously reported me as delinquent to the credit bureau TWICE. After my loan was PAID OFF and I was done with them they said I was late on payments and are wrecking my excellent credit and they do not care. SHUT THIS PLACE DOWN.
Horrible customer service. I have been trying to make a payment over the phone for more than 10 days. Going in circles being transferred from rep to rep and have not made my payment yet. I regret picking this bank as my loaner.
Interestingly enough my 17 year old first car financed through Home Investment Bank. This is the only financial intuition who is not offering any help to its customers in terms of deferred payments. This is a trying time for us all during …
We recently worked with Antonio Barros to apply for a FHA Loan to build a large barn on our property. Not only was Antonio informative and professional but he worked very quickly to achieve our goals. We are located in New Jersey and Home …
I have had great success with the team here up until this week. As I am trying to get a payoff it was found not to comply with lmy state laws as it does not note that it will record and release their obligation to my home on the payoff statement and they will not get back to me or my Escrow company. Hoping to get help here.
Theres always an issue with payment with this bank. I would never use this bank again. I feel like they can care less if you are trying to make a payment or “you some how missed a payment”. I was told I missed a payment but I’m all caught up. Now it’s my auto payment cant wait to see what’s next.
Andrew Shartenberg and the mortgage team at Home Loan Bank were a pleasure to work with. Clear/concise communication, prompt response and a very smooth underwriting and closing process. I may be back for a Home Improvement loan this spring.
Chris Tibbetts has been a great asset to us in our endeavors of home improvements. We have just completed a second loan for our home and it was the easiest and most efficient customer service we’ve had. Thanks again Mr Tibbetts!
Antonio Barros is very knowledgeable, prompt, courteous and kept us continually informed. We are very appreciative for all of his help and highly recommend him! Do call Antonio if you are looking for an awesome loan officer who provides excellent customer service. Thank You Sir!
The only thing I want to share is that it is frustrating that I can no longer make a loan payment online. When I try, it says “We cannot process your transaction. Please contact customer service.” I called to find out why this happens and I …
Legit the worst place to try and get in touch with. Specifically loan services extension/management. Left multiple voicemails with the general extension, then somehow got the managers direct extension. Called multiple times to no answer, …
Can’t log in on the website to pay my loan. 3 month’s and my password never works. No ‘forgot your password’help. So late fees every month. Try to get anything but a recording. Good luck. I am refinancing with USAA.
Not pleased with customer service. They don’t return calls in a timely fashion. Additionally, it took several months to get us on autopay, even though we signed up for it at the time of the loan paperwork. It apparently got lost. Wouldn’t go with them again.
I received a mortgage from Home Loan Bank and it was a pleasant experience. We closed on our home under 30 days I will defiantly be getting another mortgage from this bank in the future. I would highly recommend doing business with Home Loan Bank. Thank you
We have worked with HLIB’s Commercial Lending department for various small business loans and have always received prompt responses/service.
Jarred Burrell, Carissa Sousa and Kelton Brito have been very very helpful. TWO THUMBS UP
Lisa Topiakian was our mortgage broker and she was Awesome! Friendly, attentive and knowledgeable. We came out with a great understanding of the process and the market and would greatly recommend her for your mortgage needs.
Their customer service is laughable at best. They rarely return and email or call. When you do finally get a hold of someone, they are less than helpful. I wouldn’t recommend doing business with Home Loan ever.
Don’t even think about loaning a car or Home Mortgage. Worst ethical and unprofessional people i have ever spoken in banking sector. I was late on my car payments and was unemployed. Person that i spoke to, she was almost asking me to go …
Antonio Barros had assisted my wife and me in our efforts to obtain a home improvement loan. He is a very conscientious and knowledgeable representative of your firm. I look forward to working with him in the future and if he is …
We have just completed renovations to our kitchen and bathroom thanks to Home Loan Investment. We just recently purchased the home and it needed updating. Because they do not require any equity we were able to get everything done within 5 weeks of purchase and it looks like a new place. Thanks Paula and your team, we will be back!
I had a great experience with Home Loan Investment Bank. Antonio Barros was the loan officer who handled my home improvement loan, and he was great. He provided wonderful service, answering all my questions, and providing all the information I needed!
we have worked with andrew shartenberg and have been consistently impressed with his thorough, professional, punctual, and upfront nature. he is quite knowledgeable and has helped and educated us a lot throughout the home loan process. highly recommended.
I have watched this bank jerk my daughter around for too long. Her vehicle has been paid off for well over a year and she still does not have the title. When able to speak to a person she gets a different story every time. They claim …
incoherent” dealing with this company over the phone just to have something sent over to my email forget about it never happened! I bet if I miss paying my bill they would start helping me?? ya think?
I’ve recently applied for a Title I home improvement loan through Home Loan Investment Bank. The process has been quick and Max has been extremely helpful through the entire process, answering all my questions. …
There is no way this is a real bank! I obtained a small vehicle loan through a used truck dealership and within a few months I had to have my home back assume the loan. I could never get in touch with these people. Would have to leave a …
This is the most unprofessional bank i have ever done business with. I have called and called . Left messge after message and no one will return my call. They quit answering phones at 4:30 it goes to a voicemail and they have never …
I got a loan about a year ago for a bike from HLIB I thought they were great gave me a 12%apr when all other places would give me 18+.. 1 year down the road I contact them for a pay off for the remaining amount. I sent in a request on …
Worst bank ever. Loan servicing never returns calls. Was told my lien satisfaction was mailed out four times in the last month. I have received nothing. I paid off my loan and can’t register the car because of poor management. Avoid at all costs!
Worst customer service EVER by a “Manager” (Christine Dikdan). So sad that this is even a legitimate business! Literally cut me off without me letting her know what I was calling for. Instead, she assumed (just like the first shallow …
Positive, professional, polite, patient, and spot on.
Lisa Topakian represents the very best in a morgage loan rep. She without a doubt goes the extra mile, to ensure client satisfaction. From the initial steps to …
I have had my loan with this company for 2 & a half years never had an issue until I noticed on the 11th that my payment did not come out of my account I was very nervous I did not want to be penalized or anything. I then called & was told …
Our experience with Home Loan Investment Bank has been fantastic! Antonio Barros was great to work with! He was on top of everything from start to finish! It has been a joy to work with everyone we have spoken to at this company. Thank you Antonio and HLIB team!
You have been warned stay away from this company. They have the worst customer service they are completely disrespectful and liars. I wish my last bank never sold my loan to this company. It has been truly a disaster since my loan was transferred to this company.
I don’t know where to start. I have been doing the business with HLIB since so many years. I do see Covid-19 hit the lots of business all over the world and due to limited availability of staff, things do get delayed. I can not live with …
I had a wonderful experience working with Lisa Topakian on 2 separate occasions; a mortgage and later a refinance. She is an absolute pleasure to work with, extremely responsive, is sincere in her efforts, takes the time to explain and answer questions, and is very friendly. I look forward to working with her in the future!
absolute worst. I have to call every month because they never send bill. then they want 5 dollars to process over the phone. I smell scam. Will be reporting them to bbb today ive had it .
Very friendly, professional, knowledgeable staff.
I have very good experience with this bank for my business loan. I strongly recommend this bank for your business as well as personal banking needs, including loans.
My wife and I are in the process of getting some home improvement work done through EverDry waterproofing, and we were contacted through this bank’s financial department for the loan. I want to thank Brian Clements for 5 Star work that he …
This is possibly the worst the worst bank/ loan place I have ever dealt with. This place took over my loan around two years after I took it out. Their websites are never working and they flag your credit if you’re late. Well, yeah I’m late your stupid site doesn’t work. Then they have also flagged my credit when I wasn’t late.
We recently financed our roof replacement through Home Loan Bank. We worked with Paula Coyne and could not have been more pleased. Paula was responsive, knowledgeable and fun to work with. We will definitely call when we have another project.
I had great service with HLIB. I have worked with them for our commercial loans and they worked with me very well. We have establish a good relationship. When time where tough they did go above and beyond to help our small business. …
Worst bank to do a loan. My loan is already paid off according to my documents and I still haven’t got my title from them. Amanda was doing my case but I haven’t heard back from her in 6 months. Everytime I call her i get sent to voice mail. She has never reply to noone of them. Is ridiculous how they handling my case.
Horrible. Never get statements, never got an account number, every time I call it’s always “oh I’ll fix it right away and give you a call right back” and Lowe and behold it never happens. This bank is ruining my credit score due to their …
This is the absolute worst Mickey Mouse fake bank I’ve ever even heard of. I’ve had an auto loan with them since 2017. They have a website that looks like it’s from 2001, two conflicting back end systems, completely backwards processes and …
I regret getting a loan with them . I have paid off my loan 2 weeks ago and no title , yes it went threw as the funds were removed from my account . I call multiple times and leave voice mails with no response ,ever . Starting to get …
Why is it so hard to see the full balance of my auto loan. Its bad when you call there’s no answer and when they do it sounds like its a inconvenience for them to check.. it sucks.. when I should be able to see it in my account why is that ??.( sketchy to me) never again will I deal with this bank. I can’t wait to pay them off.
I worked with Lisa Topakian and she’s won many awards for good reason! She knows her stuff and then some, is so easy to work with and schedule around, she gets everything done so quickly and not to mention she is just one of the nicest …
My experience with Home Loan Investment Bank has been first rate. Jarred Burrell and his team including Jackson Atwood were professional, highly competent, prompt, and well-informed.
My husband and I had the pleasure of working with Lisa Topakian. We could not have been more happier with the service as well as her fast response to our questions, even when she was on vacation. She had gone above and beyond for us. I …
Absolute best bank for banking choices in RI. I used to bank at a larger bank and always found it to be impersonal and a hassle. I love homeloan, they handle business professionally and courteous. They treat their customers like family. The manager Melissa is always helpful with any questions or suggestions I ask about.
Was just approved for my second home improvement loan with this bank. Both applications were handled by Antonio Barros, who is extremely professional, responsive, respectful and knowledgeable. He made the process the easiest and quickest …
This is the worst bank I’ve ever used for a car loan. Website does not work, when one logs in it says no payments are due but the bank expects you to log in as guest and make a monthly payment. Their website has been like this for the …
This is an awful bank, my husband obtained an auto loan, unfortunately the car was totaled two weeks after purchasing. When asked for payoff by the insurance company, somehow your bank managed to come up with an amount that is higher than …
We cannot say enough about our experience with Home Loan Investment Bank. Antonio Barros was fantastic! He was prompt to return all our calls and emails. He made this a very easy process. He was kind, courteous and a joy to work with during this process. Thank you Antonio we appreciate you.
Best of Luck trying to payoff an auto loan! It’s 2018 and this bank is living in the 90’s. You have to send them a certified check to payoff a loan?? They will not give you a payoff over the phone. You have to submit a request via fax or …
I cannot say enough about the FABULOUS service I received from the auto loan servicing department at Home Loan Investment Bank! I’m really stunned and disappointed to see so many bad reviews here. I actually got better communication from …
They accept you payoff quick, but they take 2 to 3 months to release the title. Be aware, after you payoff your unit you need to call and email several times in order to get someone to do something for you. Auto loan department never answers the phone.
I informed Home Loan Bank of issues on their website and rather than addressing them they targeted me for leaving a bad review and reported false information to credit reporting. Right… I didn’t make my car payment for 6 months and you …
I worked with Lisa Topakian to get my mortgage on my new house and I highly recommend her. She is very professional and was constantly working to get me the best rate possible. She was always available to answer my questions even on weekends. She is trustworthy and has your best interest at heart.
(Actual rating: ZERO stars) I have no idea how this lender is still in business. I paid off my load over 2 years ago. They sent me the wrong paperwork to file, and as a result, have held up my current refinance for over a month. It is next …
Absolutely horrible. The fact this scam of a bank can back such a scam of a car dealer and is still be in business is unbelievable. They took advantage of my ill and dying grandfather before he passed. NO WAY should he had owed $5000+ for a …
If I could give 0 stars, then I would. Terrible banking experience inside and out and I strongly advise never doing any type of banking or loans through this bank. Took me roughly 3 months to reach anything but an answering machine, where I …
Lisa is outstanding with informing her clients of exactly what will happen whilst trying to get the best deal available for her client! We bought back in 2007, 2 months before the bank crisis, we haven’t been able to talk to a bank since… …
It’s been frustrating trying to get the lien on our property lifted. We repaid the renovation loan in full and were promised to receive the pay off paperwork within 30 days. We followed up a month later, and now we are being told it’s going …
Just refinanced my mortgage through Home Loan Investment Bank with Lisa Topakian. She was attentive, informative and professional. She answered all of my many questions thoroughly, always returned calls quickly, and made what I expected to …
If i could give it 0 stars I would. Extremely unprofessional, nearly impossible to get in touch with them, and dishonest. I deal with lenders on a daily basis and this lender is by far the worst one I’ve ever dealt with. I paid off a …
The Warwick branch of this bank is top notch. The staff is always warm and welcoming when I am there. They know my name and are a friendly bunch. My father is older and slower now but the patience the staff has with him is comforting. The …
Absolutely the worst loan bank in the entire of the world! customer service is another part of crazy people! i have called to auto loan department to talk with supervisor because one of operator which name is Christine crazy , she doesn’t …
This has been the worst mortgage company I have ever dealt with! For the second time in two years they have not paid our property tax (and now insurance). It’s been going on a month to rectify the situation. Can never get the “one …
Lisa Topakian has been great to us and has helped my wife and I get through 1 closing and 2 refinances! I highly recommend her and the company. I will definitely use them for mortgages in the future!
My son has tried to recieve his title for his car since February. He has left messages many times and with no response. Finally spoke with a real person and they were not very cooperative. He would like to sell this car before he leaves for …
Our loan was bought by this bank about a year ago – issues every month including taking out double payments some months and then not enough the next- then calling non stop due to non payment even though the account is set up for automatic …
I never give reviews for anything… but this is not a company to use for anything. Terrible communication. Will not resolve my issue. All I want is to pay off my loan and keep getting small charges from them. Customer service will not call me back and when I call, I get no solution.
This is the worst business I have ever dealt with. They apply most of the payment towards interest. At the end of March, an employee applied all but $.07 of a payment to interest. I have been trying to get this corrected for four months! …
Absolutely worst loan experience I have ever used. Rude customer service. Not a customer friendly company at all when it comes to paying anything off or receiving any information. They can auto draft and do electronic payment for everything …
I worked with Christopher on obtaining a small unsecured loan. The experience was exceptionally smooth from start to finish. He was clear and transparant with the offer, terms and repayments. The application from start to finish took no …
We recently used Home Loan Investment Bank to finance a pole barn shop. I spoke with a couple of different loan agents during the decision phase of my project. Don Fasulo ended up handling my loan. I asked many questions during this …
Initial process was very easy and smooth. Communication was good and quick responses received. After initial loan was approved and processed, remodeling costs went beyond original estimate. I contacted Home Loan Investment Bank to obtain …
My experience with Home Loan Investment Bank has been a good one. I have been dealing with them for over 12 years. Jarred Burrell and Kelton Brito have been great! They are extremely professional and responsive. I would highly recommend this bank.
Absolutely the worst loan company in the history of the United States. We paid off our loan and want to close out our account so we can refinance our home, but Home Loan refuses to email us confirming we have closed out our account. We were told if we open a banking account with them they would send the email.
This was my first time working with Lisa T. at Home Loans in Warwick, RI. My experience was exceptional. Lisa looked at my unique situation and was able to find me the right loan. Lisa made it painless and easy process. She walked me …
Worst bank ever, customer service is non existent. Can’t get ahold of anyone, unless it was to start a new loan or make a payment. I have been trying to reach someone for weeks to know what my payoff is and they just won’t answer unless I …
I am trying to get a payoff amount and no one answers the phone… ever. I just want to pay off my loan. Online, it states the balance is $0. So hard to deal with! …
Working with Home Loan Investment Bank has been the smoothest process I have ever experienced. They were very helpful with helping me understand each step. They provided me with all the required resources. I look forward to Refinancing my home with them next.
Do they not want to have customers? It’s almost impossible to reach them over the phone. If you leave a message, 90% chance it will never be returned. There is no type of online portal (that actually works or shows your balance) or monthly …
I worked with Lisa Topakian at Home Loan Investment Bank for my mortgage loan. The level of customer service Lisa and her team provided was incredible, going far and above to be responsive and available to answer all of our questions. …
Never, ever, use this bank. You’ll be lucky to receive your monthly statements in the mail (I’d get 6-7 a year), the online portal doesn’t tell you the total you owe just the monthly payment, and after you pay off the loan, they will cash …
I haven’t yet experienced this “horrible customer service” that most reviewers are sharing. In fact, every time I’ve spoken with a rep on the phone they’ve been very pleasant and informative and patient. …
We are a car dealership out in Long Island, New York. Home Loan Bank is our number one choice when is comes to getting our customers financed for their new vehicle. They are always a phone call/email away. I love the fact that when I call in everyone knows me by first name.
I was talking to my neighbor about getting the siding done on my house, and he told me about a Title 1 home improvement loan. I had no idea what it was so I googled it. The HUD website has a number to call to find out what banks in your …
I try to see the positives in situations, so I positively recommend you do not choose Home Loan Investment Bank for your loan needs. Although some delays can be credited to the situations surround COVID, I have experienced ridiculous wait …
I was informed there would be an easy way to pay my bills online and keep track of my account. I don’t like the way they have it set up at all. You can make payments but you don’t have actual access to you account. I find that very …
The “Improved” website does not a knowledge my SSN. 20 to 30 minute wait times will get you an operator that will transfer you to a V/M box that will not return a response. Their operating system could be replaced with a bucket of sand. If …
Edit: the response is a lie. It’s a form letter so they look better. No one contacted me. I managed to find their “one time payment portal” their people did nothing except for a nice woman named Veronica, I think, who answered their phone …
DO NOT USE THIS BANK!
My original loan was not through this bank, but this one took it over roughly a year ago. This month all of sudden this bank can’t function. I went to make a …
They messed up my loan payment and proceeded to blame my wife for entering the wrong bank number on the payment. My payment was due on 12/14, was submitted on 12/13. Was confirmed by Home Loan Investment that it was successful on 12/13 then …
Apparently getting a confirmation does not mean that a payment was accepted and they conveniently can’t give the full account number that was supposedly put in wrong.(which was saved in their system, which she said they don’t do) but the …
5-11-2022 I received a call from Home loan bank, stating my November 2021 payment wasn’t received. How’s that possible when I pay two months ahead and my bank statement clearly shows the payments were made, not to mention that …
I wish I could give them no stars…. I worked with Steven Breault. He was fine to work with but he overly underestimated the time it would take to approve and close the loan. Then I had to check in multiple times to get updates. …
Pretty sure they keep your loan records on a card and update with Pencil in case they want to change it. Stone age technology. They reject payments for unknown reasons and send no notification until you are past due. No auto pay option. Worst lender I have experienced in years.
Wish I could give them NO STARS!!! DO NOT DO BUSINESS WITH THIS BANK!! Believe all the negative reviews about this bank. They didn’t send me statements for several months – every time I called and asked them where my statement was, they …
This is absolutely the worst, most unprofessional company and/or bank I have ever dealt with. Do yourself a favor and DO NOT deal with them.
BEST BANK AROUND!!!!!!!!!!
Bad excuse for a bank
OK very helpful
Internet payment so complicated.
Customer service sucks
Customer Service is Horrible!
Got a great deal.
horrible bank, poor costumer service , rude people
Excellent bank with excellent service.
Very poor when trying to get in touch with investment/lending officers.
Opened a checking account. So far so good.
they have the most incompetent and rude people as employees.stay away.
Very bad customer service
I will never use this bank again
veeeeeeery bad dot deal with this bank
Great Company to work with, always professional and efficient.
I use Andrew from Home Loan for all my purchases.
Abssurd customer service, trying to pay your loan off forget about it!
Not up to date with technology, no auto pay and almost imposable to get a hold of.
Love the Warwick branch, always helpful with a smile.
Great experience and I highly recommend to come here and ask for Antonio.
I been calling for a total of 4 hours and either it hangs up my call or no one answers
This is the worst banks,I would never do business with again,I would tell every to stay away from this bank…
If i could give this bank 0 stars I would my loan was for 3990 in 2 months it’s gone up to 4500
Lisa has been great with responding and customer service.
They do not send out statements in a timely manner So I can send payments on time
Lisa Topakian was an absolute pleasure to work with. Very satisfied!!!!
Worst customer service and lack of communication I have ever dealt with. Would not recommend for anything. Will not return calls.
Always an issue with making a payment online. Never again will i use this bank to make a payment
Their website is a waste of time and space. Can NEVER log in. Thought it was only me. It I’ve learned differently.
Stay away from this bank. My worst experience. The only saving grace is Karalyn…
Garbage company that is stuck in the stone age, made a large payment towards principal and the system took it as a double payment, and charged me double interest, very shady company and the people who answer the phones are rude and very retarded,i hope this company goes belly up!!!!!
Melissa Helped us out big time prompt response very helpful …….from Vinny at Elmwood Chrysler Dodge Jeep Ram
Since I recd a personal phone call from a manager at Home Loan I guess customer service is improving.
Communication is terrible. The bank does little to no effort to communicate with their customers.
Just one of the worst banks I’ve ever had to deal with since day one
Great bank. The employees are very pleasant and take the time to try and help you.
I worked with Antonio really nice guy he helped me get everything I needed to make the process smoother
Congrats you are the only bank in the entire United States that makes people jump through hoops just to get a payoff quote…no wonder your ratings are Soo low, and people want to refinance their loans
Dealing with Antonio was great! Everything was done in a timely manner and also very fast and efficient.
Worst customer service ive ever dealt with, 5 times ive called and left voicmails no return call, oh but if you call to make a payment a human will answer! Shockerrrrr
Been trying to get payoff paperwork for over a week now, not only do they not return emails or voice mails, but they also expect me to make my monthly payment even after being asked for payoff paperwork since the vehicle has been totalled…..worst banking experience ever
Nice small bank. I have a loan with them and they are very attentive to customers and easy to work with.
Megan from customer service was pleasant, Quick, and provided me with all the answer i had. What a great help Thank You Megan
The absolute worst customer service experience they need to close down. Are someone needs to step in and fix it.!!!!!! This is an absolute disgrace to customers who are spending their hard earned money.
I had excellent service from the lender Antonio Barros. Very caring personal person. Will recommend this bank and Antonio to anyone.Great job!!!!!!!!!!!!
Funny how a bank can be so ignorant to their customers. They hang up with 0 reason and lie to you about things they have told you
They SUCK! No one answers emails nor phone calls. I can not wait until I’m done paying this loan off!!!
I have been doing business with Home Loan Bank for many years
they are one of the most professional banks that I have worked with
they understand the working people
Don
Bad experience customers service is the worst CESAR PHINERO. hang up on me twice the phone they have no respect for customers I tried to speak with the supervisor of this place no answer ????
Unfortunately I am unable to enter less than one star.
If you use Home Loan Investment Bank, make sure you have an attorney.
The worst bank I have ever deal with you have to call the customer service 5 time no body pick up the phone once they answer they are not nice at all just want you to get off the phone please please don’t get a loan with them…
Will never do business with them again. Their website hardly ever works which has made me late on payments countless times and then they harass me on top of that with utter disrespect through phone and email.
Awful. They don’t answer calls or return them. When I finally do reach someone they rush through the call. Your better off going through a way better bank for your needs. Trust me.
This bank is a horrible bank. I’ve had nothing but the constant run around for months. I would absolutely never recommend this bank to anyone. Very unprofessional.
What kind of credit score do these people want my son has a pretty good credit score and this pee on bank declined but a well known bank like DCU approved him for a auto loan at 4.24% fixed hmmm…. Do yourself a favor and go to DCU …
Worst customer service ever. They seem to not care about their clients. I’m going to refinance my loan through another bank. Take your business elsewhere for those who are in the market of mortgage loans or any type of loans.
Had a great first time home buyers experience. Lisa was there to help and answer questions every step of the way. Couldn’t recommend her more!
Terrible customer service. Ive called numerous times about trying to get a error on my credit report removed (their mistake which is ruining my credit score) and when i do eventually get someone to answer the phone im told “the manager has to look into it”
Highly recommend working with Home Loan Investment Bank for auto loans. Great rates and great customer service!
Nobody ever answers the phone there even during business hours. No matter what extension you call it rings and goes to voicemail. This is NOT how a bank is supposed to operate. It’s seems as if almost only one person works here and runs every department …….
Lisa was absolutely fantastic. She walked us through every step and made the process easy. We’ve already recommended to friends.
Great great rates. It was a pleasure doing business with them
Shame on me for being a sucker to this institution 13 years ago…..Their “modification” , in 2008, raised my balance by $50,000!!!! Which put my home value WAY under water…now they did a shady rate increase up to 9.5% which makes my …
Horrible customer service no one will answer my phone calls to pay off the loan. Worst bank ever do not get this bank people keep looking. They won’t answer your calls or emails.
If I could leave negative I certainly would bad customer service skills an they act if they are the only ones that matter because u have a loan with them
Such an awful bank, have been though so much trouble trying to make payments for my car, talked to numerous amounts of employees and no one seems to know the right answer. WOULD NEVER RECOMMEND THIS BANK. They will ruin your credit score.
Yeah it would really be nice if you could set up an online account N it not be a waste of time. Get a better website idk. Wasted an hour to still have to pay them 5$ to process a payment sick.
Wow; working with Ray Conover at Home loan was the best thing for me ever. The team are wonderful people to work with. Thanks to all the team members at home loan.
Max Dumont was excellent and extremely helpful in assisting through the entire loan process. He went above and beyond on his customer service and it was appreciated. Steffany Brockman
Stephanie Doucet is by far the best thing that has happened in the Banking World. Have you ever felt like you were running up a very steep hill without legs.? Well Home Loan is the place that give you back your legs.
We enjoyed working with Lisa to refinance our mortgage. Lisa answered all of our questions and responded promptly.
My car was totaled at no fault of mine and I had a small balance left over obviously in order to make money and pay them I needed to get into another vehicle one payment even after knowing they was going receive a total loss check of the …
WARNING!!! A total rip off… Go elsewhere..they Will sneak multiple charges for bogus “requirements” such as insurance when u already paid full coverage for a year… Do not get a loan from here.. . Will be reporting to bbb among others. …
I spoke with someone at this bank because I was trying to get my loan payoff the lady said she will email me the paperwork two after still waiting call them back same thing, the third time the dealer did call them they did it right away so looks to me that all they care about is loan interests
Worst customer service. Hopefully you do not need to get a hold of loan servicing because they will not return emails, will not answer phone, and their voicemail box is full. And their online system is always broken, good luck getting someone to follow back up.
Max was a true professional! He helped us with the loan process promptly and made everything worry free. He explained every detail of the process step by step. This experience was hassle free and made it non-stressful!
Thank you Max for all of your help!
Change the way I can pay for the auto loan. Won’t let you pay early and don’t allow you to put extra money into the loan to pay it off early . Never dealt with a bank that does not let you put in extra money. They just want money
Quite literally the worst bank on the planet. Just know if you ever give them your business they will waste all of your time. This bank is a load trash. They lie to your face and then proceed to continually lie more and more.
I had a great experience working with Antonio Barros! He is organized, attentive and answered all of my MANY questions. The process was extremely easy and I would recommend working with him to anyone!
Are horrible at answering phones, never return phone calls or emails. I paid off a loan over a month ago still have yet to recieve my title. They will give attitude and say that they are sending it when they have time yet they have yet to.
Hey Home loan Bank, thanks for not offering any deferment or any explanation as to what I can do without being able to make any payments. Really good on you during a national pandemic when everyone In the NY, NJ, Pa, AND Ct area are having a hard time.
Worst business I have ever had the displeasure to deal with. I leave messages upon messages and never get a call back and when they did finally call me back they interrupted me at my place of employment as opposed to calling my cell phone. …
Bad customer service. They keep hanging up on me on several attempts to speak with the representative. Will never have anything to do with this bank ever.
This bank is needs to be investigated or have some type of class action suit, nothing but unprofessional and unethical people working there. They all should be fired!!! They never answer the phone and always have an excuse on why they make …
Buyer beware, worst bank I have ever dealt with. They lie to you on the phone. You will get a different story every time you call. Do not be fooled my low interest rates. You get what you pay for!
Horrible bank and experience. The have a corner on the market for HUD Title 1 loans, therefore they can treat you poorly. HUD should investigate and take there lending privilege away. During the loan process they require you to spend money …
What an absolute nightmare. After paying my loan on time, EVERY TIME, and finally paying it off, they erroneously reported me as delinquent to the credit bureau TWICE. After my loan was PAID OFF and I was done with them they said I was late on payments and are wrecking my excellent credit and they do not care. SHUT THIS PLACE DOWN.
Horrible customer service. I have been trying to make a payment over the phone for more than 10 days. Going in circles being transferred from rep to rep and have not made my payment yet. I regret picking this bank as my loaner.
Interestingly enough my 17 year old first car financed through Home Investment Bank. This is the only financial intuition who is not offering any help to its customers in terms of deferred payments. This is a trying time for us all during …
We recently worked with Antonio Barros to apply for a FHA Loan to build a large barn on our property. Not only was Antonio informative and professional but he worked very quickly to achieve our goals. We are located in New Jersey and Home …
I have had great success with the team here up until this week. As I am trying to get a payoff it was found not to comply with lmy state laws as it does not note that it will record and release their obligation to my home on the payoff statement and they will not get back to me or my Escrow company. Hoping to get help here.
Theres always an issue with payment with this bank. I would never use this bank again. I feel like they can care less if you are trying to make a payment or “you some how missed a payment”. I was told I missed a payment but I’m all caught up. Now it’s my auto payment cant wait to see what’s next.
Andrew Shartenberg and the mortgage team at Home Loan Bank were a pleasure to work with. Clear/concise communication, prompt response and a very smooth underwriting and closing process. I may be back for a Home Improvement loan this spring.
Chris Tibbetts has been a great asset to us in our endeavors of home improvements. We have just completed a second loan for our home and it was the easiest and most efficient customer service we’ve had. Thanks again Mr Tibbetts!
Antonio Barros is very knowledgeable, prompt, courteous and kept us continually informed. We are very appreciative for all of his help and highly recommend him! Do call Antonio if you are looking for an awesome loan officer who provides excellent customer service. Thank You Sir!
The only thing I want to share is that it is frustrating that I can no longer make a loan payment online. When I try, it says “We cannot process your transaction. Please contact customer service.” I called to find out why this happens and I …
Legit the worst place to try and get in touch with. Specifically loan services extension/management. Left multiple voicemails with the general extension, then somehow got the managers direct extension. Called multiple times to no answer, …
Can’t log in on the website to pay my loan. 3 month’s and my password never works. No ‘forgot your password’help. So late fees every month. Try to get anything but a recording. Good luck. I am refinancing with USAA.
Not pleased with customer service. They don’t return calls in a timely fashion. Additionally, it took several months to get us on autopay, even though we signed up for it at the time of the loan paperwork. It apparently got lost. Wouldn’t go with them again.
I received a mortgage from Home Loan Bank and it was a pleasant experience. We closed on our home under 30 days I will defiantly be getting another mortgage from this bank in the future. I would highly recommend doing business with Home Loan Bank. Thank you
We have worked with HLIB’s Commercial Lending department for various small business loans and have always received prompt responses/service.
Jarred Burrell, Carissa Sousa and Kelton Brito have been very very helpful. TWO THUMBS UP
Lisa Topiakian was our mortgage broker and she was Awesome! Friendly, attentive and knowledgeable. We came out with a great understanding of the process and the market and would greatly recommend her for your mortgage needs.
Their customer service is laughable at best. They rarely return and email or call. When you do finally get a hold of someone, they are less than helpful. I wouldn’t recommend doing business with Home Loan ever.
Don’t even think about loaning a car or Home Mortgage. Worst ethical and unprofessional people i have ever spoken in banking sector. I was late on my car payments and was unemployed. Person that i spoke to, she was almost asking me to go …
Antonio Barros had assisted my wife and me in our efforts to obtain a home improvement loan. He is a very conscientious and knowledgeable representative of your firm. I look forward to working with him in the future and if he is …
We have just completed renovations to our kitchen and bathroom thanks to Home Loan Investment. We just recently purchased the home and it needed updating. Because they do not require any equity we were able to get everything done within 5 weeks of purchase and it looks like a new place. Thanks Paula and your team, we will be back!
I had a great experience with Home Loan Investment Bank. Antonio Barros was the loan officer who handled my home improvement loan, and he was great. He provided wonderful service, answering all my questions, and providing all the information I needed!
we have worked with andrew shartenberg and have been consistently impressed with his thorough, professional, punctual, and upfront nature. he is quite knowledgeable and has helped and educated us a lot throughout the home loan process. highly recommended.
I have watched this bank jerk my daughter around for too long. Her vehicle has been paid off for well over a year and she still does not have the title. When able to speak to a person she gets a different story every time. They claim …
incoherent” dealing with this company over the phone just to have something sent over to my email forget about it never happened! I bet if I miss paying my bill they would start helping me?? ya think?
I’ve recently applied for a Title I home improvement loan through Home Loan Investment Bank. The process has been quick and Max has been extremely helpful through the entire process, answering all my questions. …
There is no way this is a real bank! I obtained a small vehicle loan through a used truck dealership and within a few months I had to have my home back assume the loan. I could never get in touch with these people. Would have to leave a …
This is the most unprofessional bank i have ever done business with. I have called and called . Left messge after message and no one will return my call. They quit answering phones at 4:30 it goes to a voicemail and they have never …
I got a loan about a year ago for a bike from HLIB I thought they were great gave me a 12%apr when all other places would give me 18+.. 1 year down the road I contact them for a pay off for the remaining amount. I sent in a request on …
Worst bank ever. Loan servicing never returns calls. Was told my lien satisfaction was mailed out four times in the last month. I have received nothing. I paid off my loan and can’t register the car because of poor management. Avoid at all costs!
Worst customer service EVER by a “Manager” (Christine Dikdan). So sad that this is even a legitimate business! Literally cut me off without me letting her know what I was calling for. Instead, she assumed (just like the first shallow …
Positive, professional, polite, patient, and spot on.
Lisa Topakian represents the very best in a morgage loan rep. She without a doubt goes the extra mile, to ensure client satisfaction. From the initial steps to …
I have had my loan with this company for 2 & a half years never had an issue until I noticed on the 11th that my payment did not come out of my account I was very nervous I did not want to be penalized or anything. I then called & was told …
Our experience with Home Loan Investment Bank has been fantastic! Antonio Barros was great to work with! He was on top of everything from start to finish! It has been a joy to work with everyone we have spoken to at this company. Thank you Antonio and HLIB team!
You have been warned stay away from this company. They have the worst customer service they are completely disrespectful and liars. I wish my last bank never sold my loan to this company. It has been truly a disaster since my loan was transferred to this company.
I don’t know where to start. I have been doing the business with HLIB since so many years. I do see Covid-19 hit the lots of business all over the world and due to limited availability of staff, things do get delayed. I can not live with …
I had a wonderful experience working with Lisa Topakian on 2 separate occasions; a mortgage and later a refinance. She is an absolute pleasure to work with, extremely responsive, is sincere in her efforts, takes the time to explain and answer questions, and is very friendly. I look forward to working with her in the future!
absolute worst. I have to call every month because they never send bill. then they want 5 dollars to process over the phone. I smell scam. Will be reporting them to bbb today ive had it .
Very friendly, professional, knowledgeable staff.
I have very good experience with this bank for my business loan. I strongly recommend this bank for your business as well as personal banking needs, including loans.
If I could give negative stars, I would.
DO NOT DO BUSINESS HERE!!!
These clowns don’t have a clue! Worst customer service EVER! …
My wife and I are in the process of getting some home improvement work done through EverDry waterproofing, and we were contacted through this bank’s financial department for the loan. I want to thank Brian Clements for 5 Star work that he …
This is possibly the worst the worst bank/ loan place I have ever dealt with. This place took over my loan around two years after I took it out. Their websites are never working and they flag your credit if you’re late. Well, yeah I’m late your stupid site doesn’t work. Then they have also flagged my credit when I wasn’t late.
We recently financed our roof replacement through Home Loan Bank. We worked with Paula Coyne and could not have been more pleased. Paula was responsive, knowledgeable and fun to work with. We will definitely call when we have another project.
I had great service with HLIB. I have worked with them for our commercial loans and they worked with me very well. We have establish a good relationship. When time where tough they did go above and beyond to help our small business. …
Worst bank to do a loan. My loan is already paid off according to my documents and I still haven’t got my title from them. Amanda was doing my case but I haven’t heard back from her in 6 months. Everytime I call her i get sent to voice mail. She has never reply to noone of them. Is ridiculous how they handling my case.
Horrible. Never get statements, never got an account number, every time I call it’s always “oh I’ll fix it right away and give you a call right back” and Lowe and behold it never happens. This bank is ruining my credit score due to their …
This is the absolute worst Mickey Mouse fake bank I’ve ever even heard of. I’ve had an auto loan with them since 2017. They have a website that looks like it’s from 2001, two conflicting back end systems, completely backwards processes and …
I regret getting a loan with them . I have paid off my loan 2 weeks ago and no title , yes it went threw as the funds were removed from my account . I call multiple times and leave voice mails with no response ,ever . Starting to get …
Finally received the payoff information, for some reason the amount is greater than the principle on the loan. …
Why is it so hard to see the full balance of my auto loan. Its bad when you call there’s no answer and when they do it sounds like its a inconvenience for them to check.. it sucks.. when I should be able to see it in my account why is that ??.( sketchy to me) never again will I deal with this bank. I can’t wait to pay them off.
I worked with Lisa Topakian and she’s won many awards for good reason! She knows her stuff and then some, is so easy to work with and schedule around, she gets everything done so quickly and not to mention she is just one of the nicest …
My experience with Home Loan Investment Bank has been first rate. Jarred Burrell and his team including Jackson Atwood were professional, highly competent, prompt, and well-informed.
My husband and I had the pleasure of working with Lisa Topakian. We could not have been more happier with the service as well as her fast response to our questions, even when she was on vacation. She had gone above and beyond for us. I …
Absolute best bank for banking choices in RI. I used to bank at a larger bank and always found it to be impersonal and a hassle. I love homeloan, they handle business professionally and courteous. They treat their customers like family. The manager Melissa is always helpful with any questions or suggestions I ask about.
Was just approved for my second home improvement loan with this bank. Both applications were handled by Antonio Barros, who is extremely professional, responsive, respectful and knowledgeable. He made the process the easiest and quickest …
This is the worst bank I’ve ever used for a car loan. Website does not work, when one logs in it says no payments are due but the bank expects you to log in as guest and make a monthly payment. Their website has been like this for the …
This is an awful bank, my husband obtained an auto loan, unfortunately the car was totaled two weeks after purchasing. When asked for payoff by the insurance company, somehow your bank managed to come up with an amount that is higher than …
We cannot say enough about our experience with Home Loan Investment Bank. Antonio Barros was fantastic! He was prompt to return all our calls and emails. He made this a very easy process. He was kind, courteous and a joy to work with during this process. Thank you Antonio we appreciate you.
Best of Luck trying to payoff an auto loan! It’s 2018 and this bank is living in the 90’s. You have to send them a certified check to payoff a loan?? They will not give you a payoff over the phone. You have to submit a request via fax or …
I cannot say enough about the FABULOUS service I received from the auto loan servicing department at Home Loan Investment Bank! I’m really stunned and disappointed to see so many bad reviews here. I actually got better communication from …
They accept you payoff quick, but they take 2 to 3 months to release the title. Be aware, after you payoff your unit you need to call and email several times in order to get someone to do something for you. Auto loan department never answers the phone.
I informed Home Loan Bank of issues on their website and rather than addressing them they targeted me for leaving a bad review and reported false information to credit reporting. Right… I didn’t make my car payment for 6 months and you …
I worked with Lisa Topakian to get my mortgage on my new house and I highly recommend her. She is very professional and was constantly working to get me the best rate possible. She was always available to answer my questions even on weekends. She is trustworthy and has your best interest at heart.
Would give 0 if possible. Had to give 1 star to leave a review.
DO NOT SO BUSINESS WITH THIS COMPANY. …
(Actual rating: ZERO stars) I have no idea how this lender is still in business. I paid off my load over 2 years ago. They sent me the wrong paperwork to file, and as a result, have held up my current refinance for over a month. It is next …
Absolutely horrible. The fact this scam of a bank can back such a scam of a car dealer and is still be in business is unbelievable. They took advantage of my ill and dying grandfather before he passed. NO WAY should he had owed $5000+ for a …
If I could give 0 stars, then I would. Terrible banking experience inside and out and I strongly advise never doing any type of banking or loans through this bank. Took me roughly 3 months to reach anything but an answering machine, where I …
Lisa is outstanding with informing her clients of exactly what will happen whilst trying to get the best deal available for her client! We bought back in 2007, 2 months before the bank crisis, we haven’t been able to talk to a bank since… …
It’s been frustrating trying to get the lien on our property lifted. We repaid the renovation loan in full and were promised to receive the pay off paperwork within 30 days. We followed up a month later, and now we are being told it’s going …
Just refinanced my mortgage through Home Loan Investment Bank with Lisa Topakian. She was attentive, informative and professional. She answered all of my many questions thoroughly, always returned calls quickly, and made what I expected to …
If i could give it 0 stars I would. Extremely unprofessional, nearly impossible to get in touch with them, and dishonest. I deal with lenders on a daily basis and this lender is by far the worst one I’ve ever dealt with. I paid off a …
The Warwick branch of this bank is top notch. The staff is always warm and welcoming when I am there. They know my name and are a friendly bunch. My father is older and slower now but the patience the staff has with him is comforting. The …
Absolutely the worst loan bank in the entire of the world! customer service is another part of crazy people! i have called to auto loan department to talk with supervisor because one of operator which name is Christine crazy , she doesn’t …
This has been the worst mortgage company I have ever dealt with! For the second time in two years they have not paid our property tax (and now insurance). It’s been going on a month to rectify the situation. Can never get the “one …
Lisa Topakian has been great to us and has helped my wife and I get through 1 closing and 2 refinances! I highly recommend her and the company. I will definitely use them for mortgages in the future!
My son has tried to recieve his title for his car since February. He has left messages many times and with no response. Finally spoke with a real person and they were not very cooperative. He would like to sell this car before he leaves for …
Our loan was bought by this bank about a year ago – issues every month including taking out double payments some months and then not enough the next- then calling non stop due to non payment even though the account is set up for automatic …
I never give reviews for anything… but this is not a company to use for anything. Terrible communication. Will not resolve my issue. All I want is to pay off my loan and keep getting small charges from them. Customer service will not call me back and when I call, I get no solution.
This is the worst business I have ever dealt with. They apply most of the payment towards interest. At the end of March, an employee applied all but $.07 of a payment to interest. I have been trying to get this corrected for four months! …
A Reliable, Able, and Willing Financial Partner for Small Business
I have had a relationship with Home Loan Investment Bank as an SBA lender to …
Absolutely worst loan experience I have ever used. Rude customer service. Not a customer friendly company at all when it comes to paying anything off or receiving any information. They can auto draft and do electronic payment for everything …
I worked with Christopher on obtaining a small unsecured loan. The experience was exceptionally smooth from start to finish. He was clear and transparant with the offer, terms and repayments. The application from start to finish took no …
We recently used Home Loan Investment Bank to finance a pole barn shop. I spoke with a couple of different loan agents during the decision phase of my project. Don Fasulo ended up handling my loan. I asked many questions during this …
Initial process was very easy and smooth. Communication was good and quick responses received. After initial loan was approved and processed, remodeling costs went beyond original estimate. I contacted Home Loan Investment Bank to obtain …
My experience with Home Loan Investment Bank has been a good one. I have been dealing with them for over 12 years. Jarred Burrell and Kelton Brito have been great! They are extremely professional and responsive. I would highly recommend this bank.
Absolutely the worst loan company in the history of the United States. We paid off our loan and want to close out our account so we can refinance our home, but Home Loan refuses to email us confirming we have closed out our account. We were told if we open a banking account with them they would send the email.
This was my first time working with Lisa T. at Home Loans in Warwick, RI. My experience was exceptional. Lisa looked at my unique situation and was able to find me the right loan. Lisa made it painless and easy process. She walked me …
Worst bank ever, customer service is non existent. Can’t get ahold of anyone, unless it was to start a new loan or make a payment. I have been trying to reach someone for weeks to know what my payoff is and they just won’t answer unless I …
I am trying to get a payoff amount and no one answers the phone… ever. I just want to pay off my loan. Online, it states the balance is $0. So hard to deal with! …
Working with Home Loan Investment Bank has been the smoothest process I have ever experienced. They were very helpful with helping me understand each step. They provided me with all the required resources. I look forward to Refinancing my home with them next.
Do they not want to have customers? It’s almost impossible to reach them over the phone. If you leave a message, 90% chance it will never be returned. There is no type of online portal (that actually works or shows your balance) or monthly …
I worked with Lisa Topakian at Home Loan Investment Bank for my mortgage loan. The level of customer service Lisa and her team provided was incredible, going far and above to be responsive and available to answer all of our questions. …
Never, ever, use this bank. You’ll be lucky to receive your monthly statements in the mail (I’d get 6-7 a year), the online portal doesn’t tell you the total you owe just the monthly payment, and after you pay off the loan, they will cash …
I haven’t yet experienced this “horrible customer service” that most reviewers are sharing. In fact, every time I’ve spoken with a rep on the phone they’ve been very pleasant and informative and patient. …
We are a car dealership out in Long Island, New York. Home Loan Bank is our number one choice when is comes to getting our customers financed for their new vehicle. They are always a phone call/email away. I love the fact that when I call in everyone knows me by first name.
I was talking to my neighbor about getting the siding done on my house, and he told me about a Title 1 home improvement loan. I had no idea what it was so I googled it. The HUD website has a number to call to find out what banks in your …
I try to see the positives in situations, so I positively recommend you do not choose Home Loan Investment Bank for your loan needs. Although some delays can be credited to the situations surround COVID, I have experienced ridiculous wait …
I was informed there would be an easy way to pay my bills online and keep track of my account. I don’t like the way they have it set up at all. You can make payments but you don’t have actual access to you account. I find that very …
The “Improved” website does not a knowledge my SSN. 20 to 30 minute wait times will get you an operator that will transfer you to a V/M box that will not return a response. Their operating system could be replaced with a bucket of sand. If …
All of these one star reviews are true. Take the warning. Don’t do business with this bank. …
Edit: the response is a lie. It’s a form letter so they look better. No one contacted me. I managed to find their “one time payment portal” their people did nothing except for a nice woman named Veronica, I think, who answered their phone …
DO NOT USE THIS BANK!
My original loan was not through this bank, but this one took it over roughly a year ago. This month all of sudden this bank can’t function. I went to make a …
They messed up my loan payment and proceeded to blame my wife for entering the wrong bank number on the payment. My payment was due on 12/14, was submitted on 12/13. Was confirmed by Home Loan Investment that it was successful on 12/13 then …
Apparently getting a confirmation does not mean that a payment was accepted and they conveniently can’t give the full account number that was supposedly put in wrong.(which was saved in their system, which she said they don’t do) but the …
5-11-2022 I received a call from Home loan bank, stating my November 2021 payment wasn’t received. How’s that possible when I pay two months ahead and my bank statement clearly shows the payments were made, not to mention that …
I wish I could give them no stars…. I worked with Steven Breault. He was fine to work with but he overly underestimated the time it would take to approve and close the loan. Then I had to check in multiple times to get updates. …
Pretty sure they keep your loan records on a card and update with Pencil in case they want to change it. Stone age technology. They reject payments for unknown reasons and send no notification until you are past due. No auto pay option. Worst lender I have experienced in years.
Wish I could give them NO STARS!!! DO NOT DO BUSINESS WITH THIS BANK!! Believe all the negative reviews about this bank. They didn’t send me statements for several months – every time I called and asked them where my statement was, they …