Home Telecom is an independent telecommunications company located in Moncks Corner, South Carolina, employing close to 200 people and serving over 20,000 access lines. With this coverage, we are able to service 1,100 square miles of South Carolina’s Lowcountry. We are an integrated communications provider, driven by an all-digital central office, utilizing a variety of technologies to deliver Local and Long Distance Telephone, Velocity High Speed Internet, Video, Home Automation and Security services to your doorstep.
| Friday | 8:30AM to 5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8:30AM to 5PM |
| Tuesday | 8:30AM to 5PM |
| Wednesday | 8:30AM to 5PM |
| Thursday | 8:30AM to 5PM |
579 Stony Landing Rd, Moncks Corner, SC 29461
Great csr
Always good work and friendly people
Kathleen was great!
No waiting very polite and helpful
Their internet goes down very often it seems.
The staff there is so helpful an very nice.
Negative stars.
Great customer service!
They keep increasing rates ,not many gud channels
Very efficient informative installation
Best! Local! Family! ❤️ Home Telecom
wonderful, knowledgeable,experience with
ms. mahoney
Very helpful and informative
Rates keep going up. Service is getting worse. Wish I had another option. Very unhappy
Great place. Easy access. Fast & efficient.
Great prompt service. Brittany was great.
Excellent technician today, Matt Davis..
Awful service. Let me have Spectrum…lower prices more options.
Customer rep was very helpful and courteous
Brittany Bradley is very professional, knowledgeable, and helpful!
Internet is terriable slow or down price way to high for just Internet cannot wait till other providers come in.
Very fast and consistent. Only come here once a year to update my discount for my internet.
Sales rep did a good job installers for on time and did a good job also
Kathleen was very knowledgeable abd extremely helpful!
Internet goes on and off almost every night im on it. Very over priced. They never improve their service.
Aaron did a great and fast job.
I would like to thank Brittany Bradley for such a quick response to my problem and it was fixed fast. Thank you!!
Easy to access, easy to pay bills. But the counter ladies stare too much at people.
Everyone who I have have contact with has been great!!
Tiffany could not have been more helpful or pleasant to work with. 🤗🤗🤗🤗🤗 …
She was the best
Megan is super helpful!!
Internet goes out everyday from 330pm to 7pm. Their number is busy right now. A phone company’s phone is actually busy. Let that sink in.
Casey Young was very knowledgeable and thorough in her explanation.
Maurice was prompt and very knowledgeable . Excellent service.
They have you and they know it. There are not any other providers available and they know it. Horrible services, but decent tech support.
This wifi is by far the slowest wifi I’ve ever used.I highly do not recommend…
My experience with CSR C Young has been excellent.
Nice friendly people. One of the better cable and internet companies out there. Too bad they are not nation wide.
Great service, technician was on time, curtious and professional
They were really helpful and informative great people to work with.
Customer service was very friendly and helpful. Overall, a great experience.
Quick and efficient when starting a new service; straightforward questions and answers.
I called in today and spoke to Karen and she was very pleasant and very knowledgeable. I was very pleased
Have called several times about my internet and it works maybe 2 weeks now when I had to do my school work, I couldn’t and now once again it’s not working. They told me it was the modem, I got another one and it’s still not working.
The worst technical support ISP on the market. Support line is always busy and their support page of their website goes offline anytime there is an issue.
Easy installment. Tech was on time, professional and quick.
Tiffany was very helpful and efficient in solving my problem.
Had to call about new service and spoke with Brittany Bradley
She was very helpful and had a great personality
Megan was great help setting up my services
MY INTERNET USED TO WORK FINE AND NOW I BARELY GET SIGNAL AT THE OTHER SIDE OF MY HOUSE WHICH WAS NEVER A PROBLEM BEFORE. MY INTERNET GOES DOWN AND IN AND OUT. IT USED TO BE SO MUCH BETTER NOT SURE WHAT THE ISSUE IS! CALLED CUSTOMER SERVICE …
Karen was extremely helpful and assisted me WONDERFULLY in resolving an issue that I encountered!!! She is the best!!!!
the young lady was very helpful and had my wifi and internet up and running the next day.
The young lady that help me she had a pleasant attitude , and the atmosphere was positive she was very helpful.
Excellent service, and very knowledgeable, Casey was able to answer all my questions and made the process quick and easy.
Horrible Horrible HorribleI moved NY expecting cable would be cheaper guess what the biggest rip off..They corner the market…So the prices are sky high I am going to this my cable box and get a Roku or Apple TV,Find another internet …
I would recommend giving Brittany B. a call if you need anything!! She’s always friendly and takes care of your needs or will send you in the right direction!!
Courteous and friendly. Prices aren’t bad. Service is above average but not excellent. Many locals wish Verizon would be available with FIOS..
This was the first time I used chat 4 this service and Tiffany was awesome. So timely so helpful… Thank you so much
Just spoke to Kathlene and she was AWESOME… very helpful and answered a ton of my questions… great customer service and I am not even a customer yet…!
I’m very disappointed in your lack of customer service. I don’t understand why you would rather loose a customer than work with them on their bill. 285 dollars for tv and internet? Bye and no thank you
Worst way to get on the internet. They are the only internet provider in the town, and their prices reflect it. Their prices, you’d think would reflect the quality internet they provide, but no, it sucks. They hold a monopoly in town and for some reason no one does anything.
A very positive experience. Kathlene was very helpful in choosing the right internet speed for me.
On March 16, 2017 employee Brian Williams installed Security System at our home. My Wife and I were extremely pleased and amazed at the level of knowledge, & ability to explain system & operation of it.
I have had Home Telecom for years and have had to call for various things over the years. Karen has helped me on numerous occasions and is the absolute BEST!!
The internet service is not good they are to high the internet speed is slow. I wish their was another provider than Home Telcom. They really don’t deserve any stars.
My service tech Aaron Mizzell, was polite knowledgeable and extremely efficient.
I appreciate you Aaron.. …
Tiffany was awesome
, always has been, my service has been awesome at telecom !! Thank you
I had Ray install my wifi and he was a great, a very nice guy!!
Great and knowledgeable service!
Megan was a big help in going through the onboarding process for my account. I am super satisfied.
Home Telecom has been a great change for us…
Thank you Madison for being so fantastic…you were so sweet and answered all my questions…
Great customer service! Madison Howard made the sign up process very easy and provided me with all of the information I needed.
Both Robert Footman and Aaron Mizzell were absolutely amazing with everything I needed. Great experience!
Jessica was very friendly and helpful. Made setting up a new service quick and easy.
I MUST SAY I WAS EXTREMELY PLEASED WITH THE QUALITY OF SERVICE THAT WAS PROVIDED UPON ME TODAY JOB WELL DONE ON SOOOOOOO MANYYYYYYY LEVELS EVERYONE SWYD AND HELP ME TELL MRS. KATHLEEN ADDAIR THAT THE WORLD NEEDS TO BE FILLED WITH A PERSON LIKE HERSELF 👍👍👍👍🌹⭐⭐⭐🌹🌹⭐🌹 …
Excellent technician. Explained the problem and gave me solutions to fix my internet issues.
The technician Robbie was great and very knowledgeable. Definitely would recommend.
Tiffany was a great help with fixing my internet and helping me choose a great router for video games!
We love the team at Home Telecom! Gigafi has changed my business, and the customer service is awesome! If you are a business owner, get the gig!!
Great experience from Paul and Robbie on the install of my security system.
Paying 70 for internet that barely works. They’re wanting another $80 for BASIC cable which only gives 57 channels, including 15 LOCAL. HOME TELECOM SUCKS. They’ve monopolized the regime moncks corner area, do even if I could get different and better services, Home Telecom had already ran them out!
We had to have a piece of equipment changed out at our home , our technician Daniel was punctual and efficient. Thank you.
Tiffany is a pleasure to work with. She handled my problem in a quick, friendly and efficient manner.
I live on Bonneau beach and usually have no issues with home Telecom..but for the last two weeks, just about all of Bonneau beach has been in and out of Internet and cable going on two weeks now! I can’t get any work done bc of our internet. Please, gerbit together HT👀 …
Extremely overpriced. They’re the only provider in our area and the take advantage of it. You can never get assistance when you need it and their techs play guess work. No one ever comes out and actually attempts to resolve an issue. It’s …
Both Aaron Mizzell and Robert Footman were very professional and knowledgeable. Did a very quality job
WORST customer service. They tried to tell me my “devices” were hooked up incorrectly but could answer when I asked them how come everything worked last month, last year, even an hour ago. Couldn’t help me said he send it up and they would call me….still waiting!
Very efficient. No waiting. I didn’t even get to sit down and play with my phone! I was treated with respect even though I was canceling my service.
Poor internet connection. How are you going to say fast internet speed on your website but every time I load into a game it’s either lagging because poor internet connection or it disconnects me and says your not connected to online servers …
I had to press a star to rate but HomeTelecom does not deserve a single star. At my previous home I had Comcast Xfinity and now I am stuck with Home Telecom which does not compare in service, price or options. I had basic cable with HBO …
They cant fix our cable or internet problems. Neighbors have direct tv and have no issue’s. Home telecom tech’s come out and try to bs us not knowing that I am a technician in the electronic and digital field, too many people on shared …
Excellent!! Very knowledgeable and courteous. Matt Davis spent time and gave us detailed explanation..He’s an asset to company and its customers
Spoke with Jessica about new service and she was very helpful. She answered all my questions and took care of my requests immediately.
LaJena Washington in customer service was excellent to deal with…patient, knowledgable, and very caring as we established service with Home Telecom.
Megan Cox was very polite, helpful, and professional! It was a pleasure working with her.
Brand new neighborhood Foxbank Plantation next to Cypress Gardens Moncks Corner consistently has issues. Now the past 24 hours we can not do anything on the internet and their phone line is busy to the point you can’t get it to ring. If we …
I hate this service, the internet sucks and every time I call or have a service call they can’t find anything wrong. I can’t do any streaming bc it lags and supposedly have the highest speed. I’m in Huger would love new service with a different company, if you don’t have to use them stay away from this company.
Tiffany was awesome with the assistance I needed. She talked me through resolving my issue, and even called me back after getting disconnectes!
I don’t remember the dudes name that installed my WiFi this morning, but I would like to catch his name so the business it’s self can tell him what an amazing job he did! Very polite, good manners & he hooked it up quick! 5 stars for me ! Thanks home telecom!
I have had home telecom since moving to my new home and it has been a nightmare. I had it installed on June 30, 2014. The on demand system never worked and they insisted they were working on the problem. ON July 20, 2014 I had direct tv …
Very dissatisfied with this service. Speed is very inconsistent, WiFi and Ethernet wise. Also, the supplied router will not reset no matter how many times the button has been pushed. It’s really annoying to login to the router when the …
Madison was such a pleasure to work with. She was very intelligent and was super helpful! Thank you For your kindness!
Terrible monopoly this company has over the Moncks Corner area. Service constantly goes in and out with major packet loss and intermittent drops. This company should be ashamed of themselves and its very noticeable that someone with money …
Our technicians were very helpful and polite, and the service thus far has been excellent. 30 days, no disruptions.
My family qualifies for the $9.99 per month internet service (government students access) & so I got together required paperwork etc and drove up to their moncks corner location (can’t sign-up online) & the rep that I spoke to became much …
Madison Howard did a great job!!! Customer service was awesome and she was very helpful in getting us signed up as new customers
WiFi is very trash. I can’t play my ps4 for 1 whole day without lagging, WiFi randomly cuts off. Wish Comcast was available in Moco. And yes we have the highest speed you can get and I still experience lag.
I have used at least 3 different companies in the past. they are all a rip off of the good people that keeps them in business! I now live in Bonneau and this is my only option and I must say I am very disappointed in the internet, WiFi …
Tiffany Adcox was very pleasant to speak with today. She took the time to answer all my questions and provided me with options to consider for my internet and cable options.
tiffany was outstanding explaining the new video process. This young lady presented herself with excellence ability willing to go the extra mile to help explain this process.
Thank you
Thank you so much to Aaron Mizzell! Showed up to my install on time and everything was completed in a timely manner! What an awesome job!!
Home Telephone “wired” Spring Grove Plantation with fiber optic cable right to the home, and installed the interior phone/TV/Internet wiring in many, if not all, of the homes too. I started service with them in 2006. My only complaint was …
Called to start up service after just moving to the area, spoke with Madison and she was great! She got everything set up and gave me the info I needed. Hoping the service will be as good as her customer service was. 😊 …
Very friendly Staff from the installer to the sales guy.
One thing Home Telecom needs to improve their shows on demand. If a show comes …
FINAL UPDATE: while it was frustrating not initially knowing whether there was an area outage on Thanksgiving, Home Telecom did fix the problem within about an hour and a half, and they followed up via phone and email to be sure service was …
Madison was absolutely amazing her personality exuded a smile through the phone which gave me some comfort as I’m under pressure from my move and finding internet service which was very difficult to find in this area. …
Jody Schill is a credit to Home Telecom. I have had the pleasure of his service on several occasions through the years and he has always been friendly, attentive, and knowledgeable.
When the internet is working, it’s fine, but lately it has gone out multiple times in a week(a couple times in a day even).
I just had the most wonderful experience with Tiffany. I greatly appreciate your assistance today! Tiffany was very efficient and extremely courteous. Thanks again!
Spoke with a young lady named Brittany, she was great and very helpful. She did everything in her power to make sure I got the answers and help I needed. Thankful I was able to speak with a friendly person and not a recording!
I had home telecom when I lived in moncks corner, I recently moved to goose creek also hoping to get more internet optionsto accommodate my lifestyle change and I was told even by my own cell phone provider that they can’t service me so I’m …
My husband visited the office to turn in tv cable box. Person assisting him didn’t know what to do and took 30min approx to get all the info that he needed. Slow customer service in office, guys who install were good. Others are less expensive to be just a cut above
Outstanding customer service with Casey. She was very thorough and detailed – walked me through to set up a package that best fit my needs. Thank you again Casey!
I’m new to this service. My experience is so far so good. Brittany helped set up my account with Home Telecom. She was very nice, patient, and helpful!
Aaron M was amazing . He came early and got everything done fast. He also explained everything to me so I wouldn’t have any problems later. Great service!
Signed up for more information and got a call from Tiffany. She explained everything in a few minutes. She set me!! So easy Great customer service.
I had a stellar experience with Customer Relationship Specialist, Kathlene Addair. She is knowledgable, professional, and courteous, and answered all of my questions thoroughly and swiftly. Thank you Kathlene!
Moving to South Carolina and set up my Internet service with HOME TELECOM.
The Representative I worked with,
Jessica Mahoney, was extremely helpful and walked me through the sign up process …
Meaghan was AWESOME! Customer service was great! Thank you for getting us all taken care of!
I had to take back my cable boxes and the lady who helped me in customer service was awesome and so nice. The cable/internet service from them is good I wouldn’t say perfect but then again what cable company is. I had a internet and cable …
Hank was earlier than expected and went straight to work. He had a plan in mind and executed. He took time to explain my set up and checked to make sure I understood the new set up. Thank you.
Maurice did a great job installing WiFi Xtreme.
He was pleasant, professional, knowledgeable and courteous. Thanks!
I have only lived in Charleston, SC for a year and Home Telecom was the preferred service by the apartment complex that I moved into. I got their 1Gb fiber plan for a year at $75/mo because it was a promo. The only time I have ever had a …
Kevin Higgins came out this morning and found that I needed a WiFi booster as my house is so long and the main internet router was at the far end of the house. He installed it and now I have internet all through the house. Thank you Kevin. For your knowledge and kindness.
Went in the office today with several questions. Tiffany A was wonderful, she answered all my questions and was such a pleasure to talk to. Tiffany even gave suggestions that would help me. Thank you Tiffany for being so kind and giving me all the information I need to make my decision on what is best for me and my family.
For 5 years, we used their Gigabit service. As a home-based business owner who transfers extremely large files on a daily basis (over 10GB per day), I needed our fiber to be as zippy as possible. After some time, I came to see our speed …
This is a company with no integrity. The sales person (Robert Murray) enjoys to bait and switch potential customer. You inquire about services and cost and he will quote you a price and then keeps you going for a week or so till you are …
Extremely disappointed that I was quoted $4000 to have service provided at my home. Currently we have satellite internet through viasat which is not working properly for our four children to do virtual school. I have called Home Telecom …
I read a review of someone saying they have a monopoly over Moncks corner and they couldn’t be anymore correct! The connection randomly drops out of nowhere and every time I attempt to get it taken care of I’m told there’s nothing wrong or …
The absolute worst internet service ever. Wish I could put 0 stars because that is what they deserve. Customer Service and office staff are a complete joke. We have had constant issues with our internet dropping or bottoming out at less …
Horrible customer service. If I could give a ZERO rating, I would. My internet was down this morning until 9:45 am. I tried calling before 9 to speak to someone and couldn’t get through. I was on hold for 35 minutes just for the tech …
Friendly staff gets them where they’re at…. great customer service. They try to help as much as possible. Terrible product. …
I wish I could give less than one star! The internet service with this company is HORRIBLE! My landline service can be just as bad. I lost over 8 hours from work (I work from home)this week due to outages and whatever else the technicians …
Matt Dangerfield came out and upgraded our system. He was both professional as well as personable. He joked that every time he comes to our home, our dog bites him (we have a concrete rottweiler in the driveway). Thank you for brightening our day and fixing our system
Jennifer Vick has been my contact since opening an account. Within minutes of emailing her reference an issue with WiFi she responds. Jennifer does everything she possibly can to problem solve the issue. You are lucky to have her working in …
Tiffany was able to really help me understand the different options and find the one that worked best for me. I was on the verge of disconnecting service because I was so frustrated, but she gave me some pointers on how to make the service work better for me and since then, I’ve had no issues at all. Thanks Tiffany!
I’ve had a very tough time with Home Telecom. I’ve experienced issues over and over again with the internet speed. So much so, that I needed to upgrade my mbps to the next level in order to stream video on one device ($85/month). My …
This was the second time over this past year that Shawn Trotter came to our rescue. As in the initial “fix” this one today was a solid success. Courteous, competent, and timely, it was a job well done. Thank you, Shawn!
I’ve said it before and I’ll say it again: Internet service so poor they should pay us to take it. Another fun fact: I have an auto-pay account and periodically they won’t bill me for a month and bill double the amount the next month, I …
Cost of internet and cable keeps going up but service gets worse. Wish we had more options for providers.
Wonderful service from Zeek and Wyatt who came to set up our fire stick. Zeek walked me through everything until I was comfortable. Very pleased with their service. Please add Betty Smith to my being pleased. She is a very knowledgeable help.
First time with Home Telecom and our first experience was good! John Spooner was prompt, polite, and very knowledgable about their product and the industry. Thanks John!
I know HomeTelecom may not be the cheapest provider vs all the introductory pricing for cable/internet bundles, but it’s so helpful to be able to walk into an office and have someone actually help solve a problem. Loved seeing Miss Betty …
New subscriber. Only have internet. Ask for the highest speed of 1 gigabyte. My tv wasn’t present at time of install so maybe that’s why I’m having issues. I connected my smart tv to their internet box and it was very slow. And I mean slow. So slow at times it didn’t even work at all. Not sure what the issue is. On hold now.
Bill Fenters Home Telecom Sales Supervisor creates a positive customer service environment. It was a pleasure working with him. His knowledge and accommodative attitude made the acquisition of Home Telecom services an enjoyable experience.
Casey is awesome! She has cheerfully helped me with issues that were not problems with Home telecom, but problems caused by my illiteracy of the tech world. She is kind and patient. I enjoy doing business with Home Telecom because of people like her.
I know they offer internet discounts for people with school kids, I asked if they do for seniors and all they could say is give me information about You and we will get back with You. Yes or No how darn hard is that. I’ll find a internet provider who can give me a simple Yes or No.
The associate helped me order internet service and they were professional. The prices could be a little bit lower.
Update… It’s been less than a year later now. I had to go in and make an appointment for site survey. I spoke with Tiffany and she was very helpful.
Michael was an outstanding tech. Had our system up and running efficiently. He did a great job explaining the new WiFi to everyone in the house.
Two reps showed up to trouble shoot my internet. Both were very knowledgeable and took the time to explain what they were doing. Fixed everything very fast and gave me recommendations to keep it up and running. Very fast response once I was able to contact support. Thanks.
Everyone was extremely helpful. Madison Howard made everything easy and helped get the paperwork done quickly.
Damien came out a few days ago to see if we could do this, and he was so polite …
Decent speed when internet is working. They clearly aren’t able to manage capacity. Their internet goes out at least once a day, always during peak times. Sometimes it’ll be out for an hour or more
Hank came to hook up our phone service and was on time, very personable, and professional. He took care of everything and is a great asset to the Home Telecom team!
The customer service at HomeTelecom is always above and beyond! I love the personal attention you receive that you do not get with large cable companies! Today Karen was very thorough in explaining the many different options and helped me make the right choice that works for my family. Very pleased!!
All of the individuals that I have been dealing with for hometelecom have been excellent.
I recently had my hometelecom installed at my home. The technician was Jody. He is exceptional. Very knowledgeable, great mannerisms and has a great personality.my wife agrees.
OUTSTANDING SERVICE. I called from out-of-state to set up Internet service. I was promptly greeted by “Karen” — there was no wait time on hold. (Did you hear that Comcast?). Karen was extremely helpful, knowledgeable, polite, and pleasant …
If you are looking to switch from your current provider to Home Telecom, give Tom Powers a call! If he’s not able to assist on his end, he gets you to someone who can and will take care of you! Tom really cares about his customers and wants …
Great serves. Aaron was exceptional! Great alarm system and serve.
I have had some issues. Internet be like that sometimes. Know what I’m sayin?! *leans back for the confirmation* The sun did come up, as we all like to do from time to time. Tiffany was that ray of hope. She hit all the right spots when …
Our technician( Maurice M.) was very helpful. The installation looks amazing. It’s been a while since I’ve seen near perfect wire management. In my opinion.
Very good service from day one.Never had a problem with HOME TELECOM.
My mother had her phone and cable through Home Telecom and when she went into the nursing home I had to cancel her cable and phone service. I talked to Karen at Customer Service and she told me what equipment I needed to return. Karen was …
Not a reliable TV service provider. Customer service is great but that doesn’t get me decent TV service. Internet is reliable but I want to record regular TV and their App is lousy.
The Customer Service representative Casey Young was the voice and mannerism you would want to answer the phone to help you with what ever issue you have with any company. Her greeting was very comforting and it made the issue of having to …
We emailed support on a Saturday and to our surprise a tech was sent out and arrived only a few hours later. Hank was great, swapped out our modem and fixed the issue we had!
Hello to who is seeing this review. Here is my honest opinion. Home Telecom’s customer service is GREAT! They are always very helpful and friendly. Unfortunately the internet service were I live (Bonneau) is very poor quality. We pay the …
Chris was awesome. After the storm hit, our equipment went out and our business was shut down. Chris came in and save the day. Thank you
I have always had great experiences with Home Telecom. I’ve had very few issues with their internet service over the period of about five years now. They’re customer service is also great! I spoke with LaGena today who let me know that my …
Requested and received upgrade while online. Process was efficient and positive. GREAT interaction and customer support with Tiffany. Would recommend her as a Customer Relations Trainer if she worked for me.
I have been a Home Telecom client for close to 4 years. Betty Smith has always been my go-to person. Betty has always kept me up to date on specials and I truly enjoy working with her. She always has a smile in her voice and is always available to answer and questions or concerns I may have.
Tiffany is such a pleasant person! She’s very knowledgeable and will help you with the most care! She was able to help my family and I with a promotion that was going on, which was able to get better speed for our daughter’s virtual learning. She is an amazing asset! Thank you for all your help 🙂
I called Home Telecom to make them aware of the fact that the cover protecting their fiber optic cables had been damaged. The cover it was no longer secure to the ground and the cables were exposed. …
They been generally good, but one Saturday I had internet out, called around 5 pm and then followed around 10 pm, no internet. I was told, unfortunately since it’s late have to wait till tomorrow and call early morning to follow up. Bad service.
Have made 9 calls to Home Telecom, to please come and take care of problem with 2 cable boxes. I explained a special needs child watches TV, and since yesterday, there’s been no TV. So update,went to Walmart bought TV antenna, still waiting on cable people, not acceptable. 4 pm Saturday, still nothing from them.
Robbie Clamp was amazing! He explained everything in details that I could understand and was very patient with me. He is full of information and you are fortunate to have him as an employee!!!
We have loved our service and just recently transferred it to our new home. We had to change dates a couple of times and Tiffany was very helpful in the whole process. She was amazing every phone call and everything got situated very quickly.
While the Internet seems to throttle at night when everyone is home, I will say I’ve had exceptional customer service from Tiffany each time I’ve contacted Home Telecom. Efficient and …
I called recently because after setting up several new devices after the holidays we were having issues with buffering. I didn’t have to wait at all and Tiffany was very helpful, polite and friendly.
Called in about the new Homestream conversion and set up and Angela Nelson was SO helpful. She is polite and knowledgeable and made the process so very simple. She is an asset to Home Telecom and made my Monday morning a lot brighter with that sweet and helpful voice! Thanks Home Telecom and Angela!!
Home Telecom did such a great job at our new house. It is a new build and hooking up our Internet and cable went so smoothly.
Aaron Mizzell was our installer/repair technician. He was very nice and knew …
Great service by Megan Cox! My wife and I are new to the area. Megan was very helpful, knowledgeable and answered all of our questions! Thank you, Megan!
I called customer service because I had a question about my bill. Karen explained their promotions and how they work. She was very courteous and professional when answering all my questions. She even offered another plan that worked better for me and my budget. Karen definitely understands the importance of good customer service.
Moving to Monks Corner in a few days. I am reading a lot of reviews about how kind the techs are which is fantastic however I would like to know how the actual internet service stacks up. I have always used Xfinity and they are fast; …
Customer service very good efficient- technician’s who installed equipment very prompt and on time.
I just had to say what great assistance I was given regarding my phone bill. Brittany was very courteous and knowledgeable and she was able to save me money on my bill too! I am glad to know that when I call Home Telecom in the future, that there will be such great customer service to look forward to. Thank you Brittany!
Maurice Mazyck was my installer for Home Telecom internet service. Maurice was very knowledgeable and answered all questions. He helped me get set up and didn’t leave until all my devices were linked and my signal was tested in all rooms. …
Shawn at Home Telecom was on time and had great customer service. He explained everything he was doing and answered any questions I had. We have had a great experience. Highly recommend and look forward to continuing our time with home telecom.
Over 10 hours no wifi. No eta on when it will be fixed. This is causing people to loose work and hardship. I hope you plan on crediting accounts impacted.
Hello!!! So, we had an issue with connectivity over the last weekend. We had to call the help desk three times and every time we received excellent service. The first two times the Helpdesk techs helped us recover connection but it would …
I am absolutely in love with my new service. I am new to the area and have been through 2 companies and I finally found a great one. Not to mention the service installers was absolutely above amazing. Hank did an amazing job and very nice and caring. I absolutely love everything about home telecome.
I have been working in the IT field in Charleston since 2003 and have seen many different VoIP and internet providers over the years and this one is by far the most professional. Jennie G was our sales rep and she kept us informed and …
Tiffany provided excellent customer service. The actual product is ok but Tiffany went above and beyond. It was the most pleasant call to a cable/internet provider I have ever had. Thank you Tiffany.
Very nice people whom care about the costumer when they have a problem with their lines they have crews in the field working on it asap.
Matthew arrived ahead of schedule and quickly set up my services. Before leaving he made sure everything was working and that I was happy.
Home telecom set up a connection time and date with me and it was quick and easy. Ray was the technician, he was very friendly and professional. He seemed very knowledgeable and made sure we were all set up before he left. I’m also very …
Home Telecom office employees made it very simple and easy to obtain services. But I want to give a shout out to Terrell the installer. He was professional, kind ( took his boots off at the door, without being asked too), quick work. What an asset to the team.
I give everyone four stars! There was a delay due to the initial laying of the cable/wire over the winter and once my service request was expedited everything was taken care of in one day. I’ve needed high speed internet for my work and the …
My experience in the Moncks Corner, South Carolina office was pleasurable. Tiffany was extremely helpful in explaining the new streaming services. She was proficient in the content matter and thoroughly explained to me my monthly …
Home Telecom has surpassed any expectations I’ve had. This has hands down been the best experience I’ve ever had with an ISP. The tech that came out was AMAZING. When I called customer service the first person couldn’t help but made …
The young lady that handled my call was very knowledgeable, kind, respectful, and a pleasure to speak with for my residential service. Prior to her there was also an older man, (I’m no good with names) but he was quite nice as well and they …
Aaron Mizzell was the tech who changed out ‘ our tvs to firesticks. He was very good at explaining to both of us 72 year olds who felt intimidated by this product. He went over each tv with us and spent 2 hours making sure that we …
Aaron and Joshua were right on time – polite – conscientious and very neat. The installation went quickly and Their instructions were clear and helpful. My experience with the installation was flawless. These two gentlemen were fantastic !
My experience with Home Telecom has been great! From the moment my customer service representative took my call and followed up when they said they would I knew this was different then other large internet / cable providers. My installation …
Our tech, Hank was very friendly, courteous and professional! He wore his mask the whole time and even took off his shoes to address my concern!!!
The internet set up was easy and worked perfectly.
Good decision choosing Home Telecom!
Leaving this one star review for anyone looking at Home Telecom. I’m writing this from my fourth day without wifi, after 3 phone calls, an hour on hold, and two support tickets, nothing has been done, I haven’t even heard back when it will …
The 3 gentlemen were very polite/friendly and help us in every way, including operating our new setup.
Megan C. was great, good communication, very detailed, extremely helpful.
Three months ago Home Telecom allowed my wife to set up a phone account for her sister who was entering assisted living. Home Telecom also accepted our credit card for recurring service payments, although the phone was in this sister’s …
Jessica is an excellent representative of your company, friendly, knowledgeable, efficient. I hope all of your people are of her high quality.
I’m so fed up with their service. They are terrible with communicating when they will be here. They have showed up twice already without letting me know. Instead of calling and telling me they just leave and I never hear anything. This is ridiculous. Choose AT&T if you can.
New streaming service constantly rebooting or just stops in middle of what you’re watching. Really frustrating. I know that most companies are going to streaming but Home Team needs to improve its WIFI if it wants to keep its customers. Prefer previous service offered.
Zach Garrett was awesome. He installed my wifi and my cable. Very pleasant well mannered young man. I highly recommend him.
Mr Hank has got to be one of your best workers ever!!! I NEVER have a problem with any of the Services provided by Home Telecom. I was working from home and nothing was working correctly. Mr. Hank from the Moncks Corner branch not only …
Had install for the new equipment (cable boxes and new router) from Home Telecom today june 3rd. Matthew Dangerfield (technician) was on time and was so polite and professional. He took the time to keep me informed of the steps he made …
Jared littell did a awesome job hooking up The Internet box in the fire stick he answer all my questions and even help me log on to my account and download apps for me although Firestick he was very friendly and nice and very respectful keep up the great work👍 …
Hank, our installer showed up early and was a pleasure to have in our home. He worked diligently and efficiently getting our new service set up. I recommend him highly!
We have been Home Telecom customers for years and today we were switched from DSL to Fiber. The entire experience has been great – Kathlene was great with taking our order and keeping us updated so we could get on the calendar as soon as …
Christine Napier was an excellent Customer Service Rep! Explained all details of my request for new service.
Megan was absolutely great with the relay of my concerns and addressing all of my questions. She was professional and very down to earth, she’s a keeper and she could use a raise on her next apprisial
Aaron M was awesome courteous and prompt.He arrived early and assisted our Church professionally. Our Church is now secured with the latest and greatest technology for our needs.
I tried to call home telephone co., on 11/30/22, to get someone to change the wire of my phone line, they would not answer. Had the tel. No. of Mr. Jared Littell, called him on the phone no., he left me when he was here in the past , he …
I have had Home Telecom internet for about 6 years and I recently signed up for their Homestream Limited service which provides access to local channels for 13.95 per month. I received my first bill and it included a Broadcast TV Surcharge …
Aaron Mizzell and Kevin Chavis both worked together to get my business Wi-Fi and security system set up! I appreciate how professional and helpful they were! Shout out also to Sabrina Whatley for getting my business set up with Home Telecom! They are all a great asset to the company!
Today I just happened to be at my mother’s house when her router died. Did the troubleshooting myself and determined it to be a bad router. Called in to only go through the same steps I’d been through. After being transferred to customer …
I have been a customer for 25 years with never a day later payment, there has been several time we have had internet problems with no service because of their equipment in my home and at the sub station box , every time is rains the …
Not only on-time, but early. Efficient, resourceful, successful, and polite. Even took their shoes off inside. Made sure we tripled-checked everything worked and showed us how to troubleshoot before leaving. Very positive experience!
DONT GET THIS INTERNET SERVICE IF YOU DONT HAVE TO !!!
I had home telecom Wi-Fi set up at my house about three months ago. Since we …
This is the worst internet service provider I have ever had in all my years never have I ever experienced anything like this. I am constantly on the phone every week for the same issue. I wish I can get another provider in this area. I stay …
Robbie Clamp a Home Telecom Technician came to my house today and totally upgraded and fixed my internet connection, when Robbie showed up my internet connection service was running at less than half of the advertised speed. He replaced an …
Aaron M. came out to help troubleshoot some issues in our townhome. Was on time, professional, and resolved our issues quickly and efficiently. Thanks Aaron, you are a great representation of proper customer service and an asset to Home Telecom.
Home Telecom’s service and installation is truly second to none. We recently engaged them to help with internet and security services as we move our business into Summerville, SC, and found them to be friendly, helpful, responsive and …
My 1st time with Home Telecom service from the start Caroline Johnson was very helpful, answering all my questions and concerns. She was easily available as I had more questions. Communication was top of the line experience.
Is every ISP in the united states was like this it would be a better world. They will answer the phone in less then 10 min and there service technicians are very fast and knowledgeable. I have never received a bill for more then what I was supposed to. Highly recommend.
Had a technician come to service our security system. Robbie Clamp arrived right on time. He went through everything and explained exactly what he was doing and why. He was very professional and knowledgeable about our system. Highly recommend.
Robbie and Dj were both professionally amazing during this tech call. They worked together throughout the whole process. Unlike previous experiences, they gave me information that I could understand about am stages of the process. What I …
We had an amazing, exceptional experience with Brandon, Zach and Jared installing our new internet with Home Telecom! …
Outstanding Customer Service. The tech listened to my input about the problem and knew how to fix it before starting. He was professional, timely and verified his work before leaving. Great 1Gig service with Home Telecom! Thanks Robbie for your help!!
Maurice our Home Telecom technician installed our Security System today. He did an amazing job. Demonstrated the system , which is very easy to use. We also added the app on our phones and it all works beautifully. …
I can’t sing their praises enough. My installer just left and everything looks nice, neat and well placed. Robbie C. was very through, and clearly explained everything. Also, thanks to Jeremy and Matt for being so responsive to my concerns prior to install. Home Telecom have given us exceptional customer service.