HMS’ Mission is to have a long-term partnership with your community, and to enhance and protect its value and quality, while residents enjoy the lifestyle that they deserve. We are committed to following through on promises, to being transparent, open and honest, and to spending your money as if it were our own, while improving your community.
| Friday | 9AM to 4PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM to 4PM |
| Tuesday | 9AM to 4PM |
| Wednesday | 9AM to 4PM |
| Thursday | 9AM to 4PM |
1260 OLD ALPHARETTA ROAD, Alpharetta, GA 30005
Mary Lou was patient and helpful with all my questions. Thank you!
Thank you Pan Tedrick.
You have been prompt professional and courteous in response each step of the way. Jim and Linda
HMS has been a pleasure and great place to work with.
Thank you very much Cortney for your immediate response and appreciate for your wonderful help.
Have a good day
I had a pleasant phone call with Julie Kiep. She was friendly and helpful with my problem. Thanks, Julie!
Absolutely HORRIBLE!!! This is the worst HOA management service. They are extremely RUDE and unprofessional! I cannot stand having to deal with these people!!! AVOID AT ALL COST!
Pam Tedrick is very helpful and responsive, thank you Pam!
Appreciate all that Pam Tedrick has done for our Association. Very helpful and professional.
Very responsive to my request.
Julie at HMS is amazing! Always positive and very professional.
HMS is kind, courteous and helpful!!
It was professional and very helpful. In addition, the information that they sent was clear and easy to understand.
Cassidy quickly returned my call and sent email out which was needed for closing. …
Janet Phillips does a great job of supporting our HOA in the management of our neighborhood.
The worst HOA I have ever dealt with. Everyone tells you something different.
One of the best management services I have ever delt with. Cortney is the awesome, very professional and helpful.
Pam was great – she responds quickly and got me answers right away!
HMS has been great helping our community and been responsive to our requests.
It has been a pleasure working with Julie Ann Cooper.
Since Julie Ann Cooper has come on board with our Community HMS we have gotten a lot accomplished.
Is there worst then 1 Star? Worst experience ever a waste of our HOA dollars.
Worthless group who make the worst possible decisions. There is a paving project going on now that has left people with out access to their own homes and driveways but no available parking.
Joy was super helpful in getting our paint project approved.
I believe they have the knowledge skills and tools. There has been no leadership in our community . Our board has no transparency so I don’t know who is leading whom.
Prompt resolution of issues and quick response times
I have worked with Amber on several projects in the Deerlake Community and the Aberdeen. She is so easy to work with.
Amber Collins is a joy to work with and always strives to please! I have been really pleased with HMS!
Really appreciated Joy’s assistance with my modification request. She answered my email promptly and was able to get the answers I needed as quickly as I needed them:). Thank you Joy.
Cortney Utech was very professional, knowledgeable and was able to answer my inquiries in a timely manner.
I get the same tired harassment letters from these folks. They have little spies running around counting weeds. Its a joke. I think they must have a slush fund that gets funded by ridiculous fines. I had to remove bricks from edging because they had HOLES in them. GIVE ME A BREAK!
Pam Tedrick was very responsive to my email inquiry unlike many management companies we work with.
Joy and the team do a fantastic job at handling requests and approvals in a timely matter and this makes a huge difference. Thank you!
An excellent customer service and very promptly. Very good responsive
and handle matters quickly and efficiently.
We have been very happy with Janet Phillips. She has been a great property manager.
Sent a request late afternoon and received a response from Courtney within minutes. A plus service, I would say.
Pam & Cortney have been helpful. Once I finally connected with them they were very responsive. I appreciated their quick reply.
Great experience with HMS especially Cendee. She’s attentive, responsive, and professional. Very happy with the service!
I have I have worked with and know some great folks at HMS and would definitely recommend their services! Very professional company .
I have updated my review based on recent interactions. I was initially discouraged by a “business as usual” approach to problem solving.
Great customer service and attention to detail. Always looking for the right solution and communication is top of the line. I would highly recommend HMS!
I live in lakes at sugarloaf. The HMS‘ service is disaster. It is hard to get in touch with them.
Cendee Ellerbe has been a great lady to work with. She is on top of her work and it shows. Things get done fast and efficiently.
Julie Anne,
What a great communicator you are. Thank you for all the detail emails and …
Most ridiculous rules enforced by the most unforgiving and nit-picky people I have ever had the displeasure of associating myself with. AVOID AT ALL COSTS!! If you are in the market for a new home, make sure the HOA is NOT managed by these …
Based on the overall experience I have had with HMS Inc, I cannot recommend this organization as it has given me the worst experience and overall outcome I have ever had with any service provider. They are terrible in my opinion.
I would like to compliment Cortney on her timely responses to requests for information. She consistently is responsive when contacted directly on questions.
Cassidy returned my call quickly and sent me what I needed. HMS is always a pleasure to work with.
Horrible customer service. They never answer the phone or return phone calls, even during business hours. They are completely unprofessional, repeatedly sending similar letters 2 & 3 times because of mistakes they make in composing them. They create unneeded friction in the communities and waste HOA dues.
Engage this company if you want your house to be microscopically looked and given citations for trivial reasons. More than 75% of the residents have gotten notices at same time.
Been managing our community for years. Great company. Honest, hard working and there to solve any problems that may arrise. Would definitely recommend for any community to use them.
Horrible experience with Ron Jockers and Hms inc. they don’t reply for months and fine you even though you show them proof of you taking care of the violation, worst management company ever. All HOA’s should fire them.
Paying my dues was fast and easy thanks to Cortney Utech for helping me out with my minor technical difficulty!!
<3 xoxo thanks a bunch!
Horrible customer service, you pay them to manage you home and call and get rude directors of the company PAM. sarcastic and I’m paying YOU!! I can image how tenants would feel no compassion just blatantly rude even when I stay professional they will continue and therefore dig their company into the ditch and its horrible service!
Our new manager Janet has been doing a very great job of communicating and getting things done! Very happy with Janet and her professionalism
I wish that we had a better way of communicating. I am 88 years old and still prefer the telephone to connect.
Pam and her team are wonderful! They give great customer service, fast responses and solve problems that matter to you. Pam is awesome and I appreciate her help.
I had a last minute urgent request to get damaged trees removed from my yard and Pam got right on it and got it approved for me within hours!
Pam was extremely helpful in explaining procedures on how to get colors approved for painting. She also went above and beyond and sent me the colors which are already approved.
Cortney Utech at HMS is AMAZING! She is prompt, polite, and extremely thorough–a joy to work with. 🙂
Thanks for all that you do for our community, Renee. We appreciate you very much!!!!!
Don’t let your HOA hire this company. Unless you like cars stopping at your property taking pictures and running off when you approach them. Difficult to work with. Company should be ashamed for their stalker level harassment.
Cortney Utech with HMS is always so helpful and very responsive. There is never a delay working with her and it is greatly appreciated!
Amber Collins with HMS has been a pleasure to work with. We highly recommend working with her and HMS.
The services of Mrs. Joy Duffy are top notch. Very quick response time, accurate information, customer service attitude. Job well done!
I would like to thank Pam Tedrick for her amazing support.
Nothing to write home about. My neighborhood has gradually become less than average looking thanks to HMS. They have changed the entrances to my development worth cheap and ugly foliage and flowers. They do not seem to care about being …
Just wanted to thank the staff at HMS for all of their help and professionalism. A few weeks ago we rented the community clubhouse. I was expecting a big hassle and a lot of red tape. Thanks for making it simple and for all of you did.
The worst HOA company on the planet!! They pad their pockets with your money, putting very little back into the neighborhood. They hire the worst landscapers, who barely know how to operate a blower, much less anything else. The tone of …
I reached out to Amber to get information on the Chestatee neighborhood and she was super responsive and very helpful. We are looking forward to visiting the neighborhood soon – we have heard great things about it. Thanks Amber!
Julie Anne was wonderful in helping me with a problem. 100% appreciated.
Mary Lou from HMS is just amazing. Very friendly and always goes above and beyond to help me.
Great HOA to work with and they are support quick in responding! Thank you so much for your help. We just moved in and they have been incredibly helpful!
It is a pleasure to work with HMS! They are very responsive and helpful!
This HOA company has done nothing but become a total nuisance and waste of money since Day 1 and has recently started to become even worse. To start off, every homeowner in my neighborhood is charged $3.25/mo for them to handle our water …
I am a realtor who must interact regularly with management companies. This company, especially Courtney Utech, is always responsive and helpful with any information request I have. I cannot say that about all management companies.
This association lacks integrity, trustworthiness and does not conduct business ethically at all. Between the owner Michael Crew and the staff, specifically, Glenda Bromer, they do not respond to, deal with or discuss complaints from …
HMS is very professional and responds quickly. I highly recommend them!
Our experience as a closing attorney’s office with receiving documents needed for closing has been wonderful. Cortney Utech is professional, expedient and lovely.
I’ve worked with HMS Property Manager Janet Phillips over the past few years and she is very professional and easy to work with. I would highly recommend her!
I have found the HOA to be very responsive and helpful when I need their assistance.They have answered many questions and taken many suggestions since moving in about 1 year ago. There have been a number of community improvements and still some to come. I believe that they are working to add value to your community.
I never leave bad reviews but this company deserves this one. They provide poor customer service. They will send you harassing notices but will not return your calls when you contact them for an explanation or about a resolution. Every time …
HMS is a very good subdivision management company. They can manage budgets, get vendors to quote on work required. They have regular meetings with the Subdivision Board.
I communicate with Julie Ann Cooper on a regular basis and she is always polite and professional. HMS is a pleasure to work with.
I would recommend if you are moving into a neighborhood that has an HOA managed by HMS that you move to Nazi Germany instead. This company feels the need to justify their existence by sending letters every time they ride through the …
Julie was great and answered all our questions in a timely and efficient manner. She was very helpful. Wonderful experience!
Recently requested assistance with online registration. Cassidy Smith was professional, responsive and followed up with both an email and by phone to make sure I understood the process. Excellent customer service. Thank you.
Brooke Ridge, Dunwoody
Joy Duffy and Amber Collins are great. They are responsive to requests and super helpful. So happy they are managing our neighborhood HOA requests.
Very good property managment company. Always provide quick response to homeowner requests.
No shock that these guys have 2 stars. Customer service is terrible — better yet, the service all together is terrible. They will send you a letter in a second about pressure washing and painting your home, but do they manage the …
I try to be patient in situations but I must say that it’s hard to be patient when there is bad communication. If I put in a complaint or notification that something needs attention and may need to be fixed, acknowledge it. Communicate …
Can’t say I’ve ever had problems. I have to say Leah at HMS has always on point with any questions I’ve had and any help I’ve needed. I have been very pleased with their service.
HMS staff have been very helpful clearing inappropriate late fees when logistics of receipt and crediting of payments are impacted by COVID-related delays.
The review credited to me is bogus! I have never heard of this company nor received any services. This review was auto-generated and again – FALSE!!!!! And. I couldn’t post a review without some rating, but just know I give them NO stars!
It has been my pleasure to work with Homeowner Management Services for several months. Competent, conscientious, and courteous service. I highly recommend them to any homeowners’ association looking for a new management firm.
As someone who has dealt with a lot on management companies, I can say this one is better than some of the reviews on here suggest,. They are not the best, but what people don’t realize is that in most cases, a compromise is needed between …
HMS is a very professional and responsive property management company. I am happy to have them to serve our community.
HMS has been a good partner for our community and is very responsive when the bird or residents have questions or concerns.
Mary Lou was very response to my emails. She was able to help me get approval for my shed and landscaping quickly and it was an easy process.
I have worked with Courtney at HMS for many years on the closing side. She is always extremely responsive and helpful. She has been a lifesaver more than once!
It’s always a pleasure to when I run into excellent customer relations and HMS Association Administrator, Julie Kiep, gets five stars for always being professional, prompt and positive in her communications. Thank you, Julie and HMS!
Our HOA is always ready to help us, love it!
I have worked with multiple property management co’s in different arenas over the years and I can say that Homeowner Management Services is one of the most professional and easy to deal with that I’ve experienced. Janet Phillips over there is really absolutely awesome!
Joy Duffy is kind, extremely professional and helpful. She as an asset to the organization.
I have had the pleasure of working with Janet Hunter for the last 7 years as a board member for my neighborhood. She is extremely responsive and helpful when it comes to all things related to keeping our neighborhood special. …
I am new to our HOA board. Our property manager Janet Phillips has been extremely helpful and responsive. Janet works with our board and advises us and truly cares about our neighborhood. Please consider HMS and Janet Phillips as your next management company!
I attended our yearly annual meeting last night and seen a familiar face! A couple of years ago Cendee Ellerbee was our manager, but she worked for a different firm then and now she is back as our manager again. I could not be happier and I …
I had a problem with gaining access to the neighborhood pool for over a month and Mary Lou was so patient and kind to my many request, emails and calls. She was responsive and dependable!
My HOA company recently was changed to hms. I had questions about my statement since all my last two months due were automatically paid to the previous company. When I called the previous company, they said all the balances were transferred …
Thank you so much to the amazing HMS team. Just rented our clubhouse and
all of you were great and very helpful.
Amber, Joy and Jen, we appreciate all your hard work!
I’ve been working with HMS for a few years now and they have been very easy to work with. Cortney is very fast and friendly any time I need something. It’s been a pleasure.
Always great working with Julie Kiep and her team. Whenever there is a modification request, Julie works to do whatever she can to expedite the approval and maintain professional, friendly communication. Easy to reach, quick to help.
They communicate with the homeowners in a very professional manner. Joy Duffy is very polite and efficient.
Amber Collins is our Account Manager for Ballantrae at Creek Stone. She is diligent in her work and thorough in her follow up on open issues. We are very thankful for Amber’s professionalism and dedication.
Amber Collins is excelent in her dedication to Chestatee. We are blessed to have her as our property manager from HMS. She would be five star if she wasn’t in such demand from all the other properties. Everyone wants her because she is so knowledgable and caring.
As an electrical contractor for HMS and Janet Phillips for many years, I have found them to be extremely professional and attentive to their properties. When there is an issue, they immediately call me to fix it, then follow up with me to make sure it was completed.
Natalie Dunaway has taken amazing care of us at The Hampshires. She is thorough and responsive. Always kind. Completely invested in helping us keep our HOA running smoothly. Thank you Natalie!
This is a poorly managed and dishonest management company. Wha I don’t understand is how residents receive letters regarding the appearance of their community when the entrance is hideous. A half-million dollar community should not resemble …
This service took over from the previous one and they are so much more efficient and professional. I emailed Julie K. and received a very prompt response which I appreciated. I think they have made a huge difference in the way our …
I find HMS and our Property Manager, Amber Collins, to be both professional and courteous toward our community. If we have a concern they address it, which is all we can ask. Amber, in particular, has proven to be a stellar asset for our …
HMS is so responsive. I am a Realtor and when a company is easy to work with, they stand out! Cortney was so polite and wanted to help and did so quickly which helped me tremendously! Thank you so much!
HMS does a great job working with Chestatee Social Committee and the Chestatee Welcome Committee. Anything I send to Deana Byrd for the neighborhood mailings is done immediately and any information I ask of her I hear back promptly. Its …
I am a home owner and had an issue recently to make payment online. I contacted Cortney Utech and we exchanged many emails on it. She had been very helpful and never run out of patience, always respond to my email in a timely manner. Finally I got all the issues resolve and be able to access my account online. Thank you, Cortney!
The owner, property manager, and support staff at HMS are all extremely knowledgeable and professional. They provide our Board of Directors with great advice, excellent financial records and reporting, and are very good at assisting us in …
As new Polo Homeowners, we had not received our invoice for Big Creek Utilities. When I called, I was connected with Cassidy Smith in Account Services. She quickly walked me through the account set up and stayed on the phone with me until she knew I would be able to access our account. Thanks Cassidy for the great customer service!
I emailed Julie with HMS to alert her of a project at my Home. She almost immediately responded to my email to let me know she had noted our account.
Ms. Amber Collins handled an HOA issue with diligence and persistence. She truly went above and beyond the call of duty. While doing what can often be a thankless job, she showed grace, courtesy and attention to detail. Her performance is highly recommended.
We have done business with Julie Anne at HMS for several years . Julie Anne and the team at HMS have always been a pleasure to work with, responded in a timely manor either via phone calls or emails. Thank You HMS and Julie Anne.
I would like to specifically mention that Ms. Julie Kiep has always been professional and responsive to my questions and concerns, and this includes the past several years! I also appreciate the compassion that she has continually shown me. Thank you, Ms. Kiep!
It is so nice to work with Amber and her team at HMS. We appreciate the collaboration on her projects and that we are treated like partners instead of just venders for hire. We look forward to our continued relationship with Amber and HMS. Thanks!!
Cassidy Smith in accounting was very polite and helpful. HMS has been kind to me since I purchased my home five months ago. I hope they will continue to strive to meet the needs of myself and my neighbors in our small community.
Poor service and non responsive staff. Our HOA is not receiving the service we expected from HMS. I would not consider using this management company again.
As Chairman for PR CAI GA Chapter I have witnessed firsthand that Amber Collins is one of the most dedicated managers I have had the please of knowing. In addition to her volunteerism dedications I have been privileged to be a vendor she …
HMS handled my issues quickly and easily. I appreciate their support.
Amber Collins is the best!! She called us out for an electrical problem, explained everything that was wrong. We did some troubleshooting and she paid for the services very quickly. She gave us a credit card up front but we did not run it …
My wife and I recently hosted a Celebration of Life for a former Chestatee neighbor who passed away a few months ago. Not knowing how to arrange this activity at the Chestatee Pavillion, I called HMS and was impressed by the level of …
Amazing People. They met every need my clients and I needed for the projects on their homes. Everyone with this management group won’t let you down and Mary Lou and Crystal Thanks for everything. You guys and your team Rock. 😉
Julie Kiep is great to work with! She responds right away for our Social Committee or Welcome committee community emails we need sent out!
Susan Woodruff
Chestatee Social Committee Chair
Ideal company. We have been associated with them for 23 months and from the start they have been helpful, accommodating and responsive. Their accounting system and staff have made my job as Treasurer easier. I can get to all the information that I need to do my job. Thank you, HMS.
Our community recently had a new gate system installed. It has been a very challenging couple of weeks. Pam Tedrick has gone above and beyond for us. She has had to learn the new system and help a lot of residents with their issues in getting set up. I can’t thank her enough for all the hard work she has done. Great job Pam!
Julie was very helpful and responsive to my email questions.
As a real estate agent, I contact several HOA managers with questions for my clients. I rarely hear back from most. Julie is an exception! I look forward to selling in her community.
We are very pleased with HMS as our management company, Julieanne has been very responsive and professional!
We have been providing HVAC services to HMS for over 10 years and I have nothing but positive things to say about the company and its employees. Amber, Jackie, Janet, Michael, Anita, Cindy, and Ron have been wonderful to work with. We look forward to many more years.
We are ecstatic to be changing management companies effective 11/1.
Our association has been assigned several association managers which is …
Can’t speak highly enough of our community manager Pam! She goes above and beyond to make sure her communities are taken care of and it does not go unnoticed!
Janice West Property Manager and Accounting personnel Cortney Utech have gone above and beyond the call to help us on several occasions. We work with other community management companies and HMS is by far THE BEST in every respect. Thank you HMS for your professional approach to managing multi-family communities.
My experience with HMS is from a board member’s view. They provide excellent support to the board of directors. They give us advice when needed and respond quickly to our request. They are extremely knowledgable in their field. They …
I have always had a very professional and personable communication with anybody I have talked to.
HMS Inc has provided excellent service to the HOA and residents of Chestatee. Amber Collins, our manager, provides many resources to the Board and is responsive to residents requests. As a Realtor, I deal with several Community Managers and the HMS team is by far the easiest and most professional company I work with.
Pam and Tami at HMS do a great job with our neighborhood. Quick replies to all of my questions and are always a great help
Our HOA has been with HMS for nearly a year and we have found their experience and advice to be a huge asset to our committee. They have helped us find ways to save money, found new contractors for us and are generally there to do whatever …
Falsely reporting balances on my credit because they can’t differentiate HOA dues from the special assessment dues. However, there is only one way to pay. Several owners credit have been impacted. Dropped my score 47 points. Cassidy never answers her phone or voicemail.
Our HOA has worked with HMS for several years and found their customer service and professional approach excellent. They are also innovative and will to try new value-added options. Most recently we have been using “Board Tasks” on the HMS …
Amber Collins is consistently going above and beyond what I would expect from someone in her position. She’s efficient, helpful, and knowledgeable. Her work ethic and diligence should set the industry standard. I’m grateful for and blown away by all that she does in helping our community.
I am a new resident at the community using Homeowner Management Services Inc. I am so frustrated with their services. Their property manager never picked up my phone or at least call me back. Their email reply is so slow and limited. I feel …
These people are incompetent cheats. They fined me for noise violations I didn’t commit, which were correctly rescinded by the Board. They charged me HOA and late fees for months I didn’t own the unit. They told me the final bill would be …
HMS is a great Property Management Company with exceptional staff.
Julie Anne Cooper is wonderful and very easy to work with. …
HMS, Amber, and Mike have been a great asset to Chestatee. Amber is our community manager and takes great pride dealing with our residents and their issues, complaints, and comments. While you will never find a perfect company, I don’t …
I have been associated with HMS for almost 5 years. In that time I have had the pleasure of working with Amber Collins and I cannot say enough about her. She is thorough, intelligent, and an excellent communicator in dealing with all situations. I look forward to working with Amber and HMS for many years to come.
HMS is one of the best companies we have the pleasure of working with over the past 10 years. From the CEO, to the managers, to the assistants, this is a great group of people that care about every account they serve. As a vendor that …
I want to express my appreciation to Diane Amaral for her professionalism and management services as I worked with her on a couple of HOA projects. Her attention to detail and responsiveness made working with her a pleasure. …
Working with HMS and Amber Collins is an absolutely wonderful experience! My firm, Lueder, Larkin & Hunter, works with Amber and HMS with several of our clients and we can truly say they are an awesome group of folks. Thank you for being so easy to work with and taking such great care of our clients!
I have reached out to our homeowners management services with Joy Duffy a couple of times and she is always very responsive, even going above and beyond to help. Highly recommend HMS!
Our community (Creekstone Estates) has experienced great service through Amber Collins at HMS. She is extremely attentive and very PATIENT with our community residents and Board of Directors. Property management is a “thankless” job along …
I suspect most of the negative reviews on here are from residents upset because HMS assists communities in enforcing covenants against them for the benefit of the entire community. HMS charges a relatively modest fee and performs extensive …
Homeowner Management is a complete joke.. They could care less about my neighborhood!!!! Increased fees this year again!! The only thing they do is collect homeowners money…. AWFUL!! They should be ashamed of themselves… they do …
My company works with HMS at multiple communities throughout Metro Atlanta. We provide pool management services for communities throughout the Atlanta area, and I personally have the pleasure of working with Amber Collins directly at my …
I am new to our HOA Board and just learning all of what HMS can do for us. For example, I needed to create and mail out a 25+ page annual meeting packet, however Pam at HMS volunteered to do it and did a great job. Thanks again Pam!
Great help from our new billing services at Park Place on Peachtree. They are an Asset to our building. Thank you to them for their help! Jill Berry 7A been here 23 years!
HMS is the best! I work for a 400+ unit condo community and interact with them almost daily. What a TEAM!! Cortney, Lisa, Bonnie, Mary-Beth, Marie and Janice all amazing resources. …
Some of the employees are professional and helpful (accounting, admin) but others (property managers) are not helpful or professional at all; do not answer questions or concerns and threaten homeowners with legal action the moment you …
This by far is the worst organization I have ever had dealings with. They have high jacked my HOA and have refused to listen to the homeowners. They have advocated for the current Board members whose terms have expired. Their only interest is fining homeowners and collecting $2,500+ per month from our HOA.
I am a contractor for one of the communities that HMS manages and I truly enjoy working with Kristi DeNoya. She’s an Association Manager for them and she helped me fix a problem with no hesitation and kept me informed as progress was moving …
Had the pleasure of working with Amber and Jacob Collins with HMS, Inc. on a large paving project. Amber’s ability to communicate and get everyone on the same page made it a successful project. She is very detailed, thorough and …
I have been working with Homeowner Management Services for the past couple years now. The managers are wonderful to work for especially Amber. She is always helpful in connecting me with the boards to educate them on their paving needs and …
I have worked with Janet Phillips, and several other managers at HMS over the past several years. As a vendor for HOA’s, property managers are very important to our industry. Janet is always a pleasure to work with, and is always gets right back to me. You will be very pleased if she manages your property!
I have had the pleasure to work with HMS while serving on the board of directors for my community over the past 2 years. Janet Phillips is our property manager. I have seen an improvement in the responsiveness and a strengthening of our …
Our community has been using HMS for years now. Stephanie has been the best! She responds in a timely manner and truly cares about her properties and homeowners. Thanks HMS for sending her our way….she has done so much for us!
I received outstanding service from HMS for a letter I received from my HOA. They were prompt with their reply and very flexible in accomodating my request. Thank you Joy for your support and partnership!
Renee Staples was wonderful, she went above and beyond to fix an issue at the community.
I tried to contact HMS regarding the detention pond. I first contacted one of the reps and she never responded around May 18th. I sent another email on June 8, 2022. I finally heard from one rep on June 8th. She explained who the real …
We (Paramount Plumbing) have been working with HMS for many years on several of their properties that they manage and it has been a pleasure working with Janet Phillips and their team on many small and large plumbing projects as HMS does a …
East Park’s Board of Directors is extremely pleased with the work of Homeowner Management Services on its behalf. In particular, we could not be more pleased with the help received from Kristi DeNoya and Melissa Thomas in their tireless …
We just moved to Creekstone Estates and have been very happy so far with HMS, especially working with Amber Collins. We needed some exterior structural work performed prior to moving in and Amber was diligent in responding to my email …
Two friends and I hosted a fun graduation party at our neighborhood clubhouse. HMS did a great job with the rental. Amber was especially responsive and was quick to provide the answer to all of my questions. She also made herself …
HMS is a fantastic management company. I have had the pleasure of working with several of the Community Association Managers at multiple properties. Their CAMs are knowledgeable, professional and extremely responsive. They take …
Having served in one capacity or another on our HOA’s board, I’ve worked with several HMS property managers. I will say that everyone of them were focused our neighborhood’s interests but Amber Collins has been above and beyond with her …
Awful company to work with, staff doesnt retrun calls, or respond to emails.
Excellent support from the team. They provide prompt response for our HOA need. Chintan
Our community River Side Walk has used HMS since 1999 and they are great. The property values of all the houses has just about doubled, the place looks great and we love HMS. Ron is our Manager and he is great. HMS has done exactly what …
Janet Fotey was very helpful with a recent plumbing issue I had in my unit that required a main water shut off that would potentially impact other unit owners/businesses. She was prompt with responses, and helped me resolve the issue quickly with minimal downtime and impact to others.
I’ve been working with HMS for almost 2 years and my experience has been great. Courtney, Lisa, Marie and the rest of the team are always willing to help out in anyway possible way. Their customer service is what sets them apart from others in the management industry….
HMS is not here for you as a Homeowner! We are treated like we are renting a room at a motel instead of a Neighborhood Homeowner. They do not follow the By Laws of my subdivision. They are just going by what the former HOA president tells …
I needed information about my HOA as I was not receiving emails supposedly being sent to me. I spoke to Mary Lou who was both efficient and professional, sending the required details immediately. Impressive.
We are very pleased with the support and service we get from all the
managers that service our account at HMS.
(Ron, Pam, Lisa, Cortney and Melissa.)
I have worked with Janet Phillips and several other managers at HMS over the years and their entire team is excellent! Janet has always been kind to me and very easy to work with. She will work hard for your community and I value her as a …
My organization has partnered up with HMS many times to service their communities, and they are wonderful to work with! Amber Collins, who manages a few of the properties we service, is really easy to communicate with. You can tell that she genuinely cares about her communities by the way she conducts her business.
We signed on with HMS in the summer of 2020, and so far we couldn’t be happier. After years of substandard service (and sometimes rank incompetence) from two other management companies, we’ve found the HMS experience to be a joy — they do …
HMS is a caring & thoughtful property management service. The HMS group displays respect and professionalism when receiving our community requests and they also provide invaluable insight to our Board of Directors. I highly recommend this property management service!
Joy Duffy is an extremely pleasant person. Very professional, kind and helpful. She’s a great asset.
Thanks Joy for all your help
Cortney Utech is very responsive and always answers my requests very quickly. You do not always find that in this space and I really appreciate it. HMS is a great Property Management Company and I would recommend using them for your property management needs.
Julia anne from Old Mill in Calhoun ga. awesome customer service. Keep up the good work.
Ron Jockers and Julie Kiep are horrible at property management despite their “years of experience”. We’re a community of a couple hundred neighbors all in agreement to their horrible service. Because of their horrible lack of communication …
HMs and Julie Anne have really been helpful in getting our community into shape. They helped us navigate the turnover process from Declarant ( builder) to homeowner control. They were knowledgeable and professional throughout the process. …
Ron and Julie are horrible at their job. The company doesn’t know how to actually manage a community association and every review they get that’s “bad” they keep making a fake 5 star review. Just do a little research and it’s super obvious …
The working relationship between the community and Homeowner Management Services Inc. (HMS) has been great. The communication for the community has vastly improved since hiring HMS. The work load for the Board has decreased. This professional organization has been a great addition to our Board of Directors.
A Special Thanks to Kristi DeNoya for her on going support and special help. –
Thanks so much for ur outstanding support during this crazy day
We appreciate ur help …
Finding a good and honest HOA management company is very hard to come by these days and no offense if you work for one. And it is also rare to find great client customer service since most of the time (at least in my experience) the …
I have been a vendor for HMS for years and love working with all of the property managers especially Julie Ann Cooper. She is prompt, professional and extremely proactive. It is obvious that she cares for every community she manages.
Julie is very nice, professional and helpful. She treats you with respect and very timely in responding. Thank you!
Janet and Melissa are super responsive. I have nothing but great things to say about this company. I have recently joined the board and didn’t realize all the things the management company deals with. If you are looking for a management company to work with you, HMS is the BEST!
I love my house but i really hate to live in the community because of HMS, they are useless and just keep asking for money and more money and projects i have nothing to do with. No services whatever, no changes, no improvements, nothing …
Submitted a request for screened in porch approval. I was extremely pleased with the prompt and courteous service provided. Ms. Duffy was the consummate professional. …
HMS has service our Business Association for many years. They have worked hard to support our growth and are responsive to our needs.
Ms. Cortney has been a pleasure to work with. She is always pleasent and professional as well as very responsive to all my questions and needs. She is a wealth of knowledge. Keep up the wonderful work Ms. Cortney.
I gave a 5 star because every concern I had was addressed and fixed. Spacious venue with accommodating amenities
Julie Anne is great!
Really listens to any concerns and helps get them resolved.
She’s a great manager!
Julie A Kiep is such a great hands on property manger, she always responds to my email messages in a timely manner and gives excellent customer service.
I have worked with several of the managers at HMS. They are all very communitive, knowledgeable and work diligently on solving their community’s needs. I highly recommend them.
Good Afternoon, My name is Freddy Abreu and I live in the Riverbrooke community in Duluth and I would like to express my frustration as my family is being treated by the Homeowner Manager Service, I submitted an application about 4 months …
Tracy Henson is responsive and very knowledgeable. She was patient and helpful when answering my questions.
Julie Ann, is really good with creating ideas to stretch the funds in our community. First impression she may come off as a little firecracker but she truly have a heart of gold.
Mrs. Julie Ann Cooper is great to work with. She is responsive and follows through. Always looking out for the best interest in community!
Terrible management company! Do not use, tales months for them to get anything fixed and them its done fixed properly and we pay the price. Allowed large budget overages in tune of $50000 plus. Let a busted sprinkler line in a common cause …
Julie Anne Cooper Williams is highly professional and has worked diligently with our community to help us navigate some difficult challenges. She’s much appreciated.
Ron Jockers and Pam Teddick at HMS have always been very professional and they both respond quickly to all of our requests. They are also very knowledgeable and proven to be an excellent resource for challenges that can arise for a Board. We are really quite please and appreciate their assistance in our endeavors.
Terrible communication, make ridiculous complaints but offer no reasonable solutions to fix them or ones that require you to waste your time going through their hoops. Requests take weeks, if not months, to be answered and that’s if you …
I would like to thank HMS and our property manager, Diane Amaral, for the wonderful work they do for our community over the past 3 years. I served 8 years on the Board of Directors and HMS was our 4th property management firm we hired and …
1/27/2023
They are still not working.
Nobody answer my Email and contact. …
I love living in the Old Mill community in Calhoun Ga. Julie Anne Cooper-Williams at HMS is always helpful if a problem comes up. She works hard to keep things running smoothly.
Julie Ann Cooper is very attentive. She promptly answers emails and addresses problems. I think she is the best person we have ever had handling our community – a super star! …
Living in a neighborhood like Old Mill with an HOA can be challenging at times, but Julie Anne has always been professional. She is quick to reply to emails and answers any questions that I have.
Shout out to Juie Anne Cooper. Our pool at Flats at West Vilage has never looked better. After battling mold issues for several years, the removal of a huge crepe myrtle and a new pool maintenance company seems to have solved the issues.
While the issue has not yet been resolved, Pam has been most responsive, and has continually done her best to assist, including offering an intermediate solution to ensure we have access to all neighborhood services.
Recently spoke with Julie Anne Cooper who was extremely helpful and fully answered my questions regarding St. Charles HOA. She was a delight to talk with and I wouldn’t hesitate to call her again should I need additional assistance.
Our community has had a great experience with HMS. It took our community some time to find a great management company, but we finally did with HMS. We have a ton of issues, but our property manager, Rachel Shipskie, has been a HUGE help to getting us on the right track! Thank you so much for everything you do!
Julie Anne is very professional and responsive. We’ve been very pleased with HMS since she took over as Association Manager. She keeps us up to date on maintenance and other issues in West Village, which we greatly appreciate.
Since starting with HMS and setting up our community with Jennifer Barnes (in association with Wendy Brant – who is a Superstar!), our HOA board has felt much more secure in how major decisions and related expenses are being handled, not to …
Best Management company ever. They really do know customer service and I am very pleased with their services through out the years., especially with our PM Julie Ann Cooper who is phenomenal and always a prompt response to our community …
HMS is decent overall. The manager turnover rate at my building is a little excessive so it makes it difficult to build relationships with them. However, Vontonio W. who is the Administrative Assistant, is wonderful. Any concerns or issues …
I have worked with Julie Anne Cooper for about a year now. She always has her customers best interest in mind when we speak. Julie communicates well with my team about what she wants and follows up to make sure everyone is happy with the services provided.
I am a Landscaping Vendor . I work with around 25 property management co. In the Atlanta area. I have to say HMS is definitely Is top tear . They are always courteous ,friendly and professional. I work directly with a lot of their …
Our community is very happy with HMS. We absolutely enjoy working with our property manager Renee and administrator Mary Lou. Since our partnership with HMS, we have seen a huge difference in our community. We are able to complete task and …
Update 12/02/2022: It’s gotten a bit better. Communications are still slow, but at least I am getting a response. The roof was replaced late Oct 2021. Noisy, messy but no more leaks! I had to pay to replace my non functional outer door …
Rachel was most helpful in letting us know what is going on with our HOA and complex. It is refreshing to have someone who cares unlike other folks in her same line of work. Thank you Rachel!
Homeowner Management Services Inc is Top Notch!!! I highly recommend them to anyone in need of a Property Management Company. Pam Tedrick and Rachel Shipskie are very professional and accommodating. Thank you for your help!
I was a little concerned with a change in our HOA though wow!! The service given by Rachel Shipskie is amazing. Same day response, great follow through, and knows how to reassure with actual facts. And, stays professional and calm …
Absolutely awful company. This company has no regard for the homeowners who pay to them directly the monthly fees and HOA dues. I have been billed erroneously and repeatedly with no correction by the homeowner management service company or …
Pam Tedrick with HMS provides OUTSTANDING client service. Pam is very professional/friendly, and very knowledgeable. She takes time with you to answer ALL your questions and concerns. She will go above and beyond to service you.
Our HOA of Bellsmith Regency has had a strong working relationship with HMS for years. They are very knowledgeable, constructive, and collaborative in the management of our community offering a real sense of partnership. …
excellent and reliable customer service!!! Julie Anne Cooper-Williams was very easy to work with regarding my HOA assessments. In addition to actually returning my phone call in a timely manner, she was professional and concerned to help …